Customer Reviews for U-Haul Moving & Storage of Forest Park

2,077 reviews

4374 Thurman Rd   Forest Park, GA 30297
(Across from the Auto Sun, Across from the Federal Rent a Car/ Duke Tire Store)

(404) 366-3620

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(404) 366-3620

4374 Thurman Rd
Forest Park, GA 30297
(Across from the Auto Sun, Across from the Federal Rent a Car/ Duke Tire Store)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I enjoyed my experience dealing with the Facility.

Jeffery P  |  Overall Experience 
Rating:
5.0

Very good and professional service the representatives greeted us with a smile. They was very knowledgeable and helpful. Thank you for all your help with my move. Keep up the good work.

regina u  |  First Impressions 
Rating:
5.0

The General Manager, Cedric Horton was ALWAYS HELPFUL, FRIENDLY, KNOWLEDGEABLE & KIND. The next time that I need a storage unit, I will definitely return.

Georgina H  |  Overall Experience 
Rating:
5.0

Thanks for all your service

Janet B  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ella f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherharris H  |  First Impressions 
Rating:
5.0

Worked very well

Darryl H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guadalupe M  |  Overall Experience 
Rating:
2.0

All my stuff were auctioned. I paid my storages for over 7 years and went through hardship. I want my stuff back. Y'all got no ideas how family is feeling.And God don't like ugly and you was very ugly how you treated us everything we had is gone no clothes and all my stuff shame on you and what goes around comes around

WILLIAM C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lenisha C  |  Overall Experience 
Rating:
1.0

My unit was unlawfully sold to a auction. I will be taking a law sue action against this specific storage facility. I was informed of the date of auction. I also paid off my storage in its entirety before the due date of the auction. This specific facility tried to cover their tracks after they were informed of this mishap. I have all contract and receipts of payments.

Kendra S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rodney c  |  First Impressions 
Rating:
5.0

Great

Shunzetta W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandy W  |  Online Move In 
Rating:
5.0

Very friendly staff and well maintained!

Shunzetta W  |  Overall Experience 
Rating:
5.0

Very pleased

Sandra R  |  Overall Experience 
Rating:
5.0

Great service, real affordable!

Shantavius F  |  First Impressions 
Rating:
3.0

I called service agent to inform her I had vacated unit. She confirmed it. About a week later I an email charging me a late fee. Had to call up employee and explained details afterwards She finally did her job and completed the move out. Other than that my experience was average. Storage units are too expensive 😫.

Tavio A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emil c  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VELINA D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra P  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Tyrone G  |  Overall Experience 
Rating:
5.0

Thanks for everything. MS Green

MARTHA G  |  Overall Experience 
Rating:
5.0

Mr. Cedric and his crew provided wonderful customer service.

Alexandria W  |  Online Move In 
Rating:
5.0

You guys rock very very good job

sonjii r  |  First Impressions 
Rating:
4.0

The only reason it’s not excellent is because of the issue with the access key. Rep tried troubleshooting a few times to no avail. This is the best U-Haul facility I’ve ever seen though! Excellent customer service, clean, and climate controlled .

Neewollah M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RYAN R  |  Overall Experience 
Rating:
3.0

The only issue I have is when I called to boom my storage I didn't know the measurements so I asked for a 1 bedroom size and they gave me such a tiny closet space I couldn't even fit my bed in it. I was leaving town and didn't have the time for another space. Plus they didn't have anymore larger storage. That was a disappointment. But service was good!

Kamisha B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcia P  |  Overall Experience 
Rating:
5.0

Cedric Horton is a Awesome worker

Felicia B  |  First Impressions 
Rating:
3.0

My late grandmother stored her life treasures here years before her passing in November 2022. The facility is very clean. The young guy Keynan (apologies if misspelled) was exceptionally pleasant. There was an older gentleman, Baldhead, with what I assumed was a managers shirt on because it was a completely different color than the rest of the staff. He was so rude, and sassy!! He was condescending and he only listened to respond, he didn't listen to understand. He walks around arrogantly and entitled as if the customers owe him something. I will never recommend this location to anyone. The company really needs to consider providing him with some kind of employment sensitivity training. He has an horrible attitude and is a bad example to the younger employees. He's too old to harbor such negative energy!

mildred j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone c  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shakescia S  |  Online Move In 
Rating:
5.0

NA

Mark S  |  Online Move In 
Rating:
3.0

There was a guy in the morning that I had to persuade to help me he eventually got around to doing it but he acted like he was doing me a favor, I guess he don't like Jamaicans(most black Georgians don't like Jamaicans) you could tell from his attitude.....

shaun c  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CLAUDE M  |  Overall Experience 
Rating:
5.0

Everything is fine, I have no complaints

VELINA D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roland M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robi C  |  First Impressions 
Rating:
5.0

Great service

Willanda M  |  Online Move In 
Rating:
5.0

Very nice and clean nice team member

Barbara M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kesha P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vanisha M  |  Overall Experience 
Rating:
5.0

Great storage great service. Thanks U-Haul

emil c  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deon C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adriana P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kesha P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenneth B  |  Overall Experience 
Rating:
5.0

Simple and easy thanks

ROBERT R  |  Overall Experience 
Rating:
2.0

I opened my unit 2005, which the Manager at that time was extremely helpful was very understanding. but since then has changed several times. I had only (1) incident where someone tried to break in to my unit. Was called and unit was re-secured. After that no problems. I know sometimes customers can be rude and uncooperative, but it takes is a little corporation which this last Manager did not take the time to do until a few days before closing out my unit. I can say U-haul was convenient.

CHARLOTTE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valeria E  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Erisha R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

styron t  |  First Impressions 
Rating:
5.0

Excellent customer service always satisfied

Kenneth B  |  First Impressions 
Rating:
4.0

I bought a storage unit I only used it for a week, why didn't I get some kind of refund?

Benjamin S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammie P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheryl L  |  Overall Experience 
Rating:
4.0

I put belongings in storage almostv2 years ago. Ibdid not go and check on the items or add extras. When I opened my unit. It was good. A couple of spider webs but good.

Helen G  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

DEMETRIUS W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SABRINA A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Doris D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fabian R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa W  |  Overall Experience 
Rating:
5.0

Kevin Jackson is outstanding. U-Haul is lucky to have him on their team

laura s  |  Overall Experience 
Rating:
5.0

Great

Herold F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dyiimela J  |  First Impressions 
Rating:
5.0

The staff was always so helpful and attentive. I never had a problem with help if I ever had a problem. They were so accommodating. If I didn’t have to pay I would love to stay and visit. I would definitely come back if I needed to and recommend it to others.

Alicia J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL J  |  Overall Experience 
Rating:
5.0

Great job

Demain S  |  First Impressions 
Rating:
4.0

Everyone was friendly and professional

Yolanda T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNARD S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rico H  |  Overall Experience 
Rating:
3.0

It has a couple roaches when I moved but that’s normal with different things being stored. Simone is the GREATEST! Make him your face for the ENTIRE COMOANY

JASMINE Q  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latonya t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila F  |  Online Move In 
Rating:
5.0

Great customer services

latonya t  |  First Impressions 
Rating:
5.0

Xavier and Simone were awesome, very professional, excellent customer service and very friendly. The facility is clean and secure.

Melanie E  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Deon c  |  Overall Experience 
Rating:
5.0

I was very impressed with the service provided by the staff, as well as the cleanliness of the storage facility. As someone who moved from out of state, I was so pleased to have been led to this facility. Based on the professional service provided and friendliness of the staff, especially Simone, I HIGHLY recommend this facility. Thank you for making my transition to Georgia a pleasant one.

Debra P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MAX D  |  Overall Experience 
Rating:
5.0

The staff are very professional and always got a smile. They are very helpful.I will definitely recommend this location.

Earl R  |  Overall Experience 
Rating:
5.0

Your employee Simone at the Forest Park office is one of the kindness and friendliest person I have met. I always use U- Haul for my moving. He is different from others that I have met. Simone is the best. Thank you Simone

Peggy A  |  Overall Experience 
Rating:
5.0

The unit was spaceous, convenient. The staff was very professional, and courteous. I have dealt with U Haul for over 35 years, and I must say this location was very different from the other locations I have been to. They were amazing in comparison to some other I Haul staffing. Thanks

Wanda D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johanna W  |  Overall Experience 
Rating:
5.0

Staff has always been professional, friendly and helpful. Best choice I made storing my items here.

Myra W  |  Overall Experience 
Rating:
1.0

Cashier/customer service worker didn't give me what I ask for far as storage size ,price, rented a truck,because of her negligence, had to make 2 unnecessary trips with uhaul w/o compensation,

Ladrienne W  |  First Impressions 
Rating:
1.0

There was no one available after hours. They were rude and ghetto.

Shatara T  |  Overall Experience 
Rating:
5.0

The storage was well lite and always very clean. The staff was always very helpful and friendly I have purchased boxes, tape, bubble wrap ask any questions they were always very helpful. Love this

Portia R  |  Overall Experience 
Rating:
5.0

Simone Hill and all of Uhaul staff has always been do courteous snd helpful with my payments sd well assiting me with moving out.

CHERYL S  |  Overall Experience 
Rating:
5.0

They treat you like Fam and will work with you even though your personal financial matters have nothing to do with them. Big Ups to Xavier. THANKS U-HAUL

JACQUELINE H  |  Overall Experience 
Rating:
5.0

Excellent service no complaints

Gwenette O  |  First Impressions 
Rating:
1.0

The two guys who are certified workers are not great they didn't greet me had a attitude the whole time and gave me the wrong answer they are only friendly to certain men's no female

Taquaria R  |  Overall Experience 
Rating:
5.0

Great customer service

Tajuana F  |  Overall Experience 
Rating:
5.0

I had no issues in the two months I used the storage.

Cortney O  |  Overall Experience 
Rating:
3.0

My storage unit had water damage and I was not notified. I lost a lot of my possessions because of a roof leak.

EILEEN C  |  Overall Experience 
Rating:
5.0

Came to this location everyone was very respectful and helpful. I thank them for their professionalism and everyone did what they could to help me and make me feel comfortable.

Jeremiah J  |  First Impressions 
Rating:
4.0

NA

Joshua C  |  Overall Experience 
Rating:
5.0

Very courteous and helpful. Took the time to show me my space and how my card works. He was very helpful .

Kathy M  |  First Impressions 
Rating:
5.0

The entire staff was extremely nice patient and knowledgeable about the store policy, procedures and equipment. There suggestions were very helpful about the storage space I needed. Thank you!

KIMBERLY J  |  First Impressions 
Rating:
5.0

The most pleasant accomadating staff. I do a lot of business with U haul stores cross country and they are the Best❤️ Thank you

MONICA L  |  Overall Experience 
Rating:
4.0

Thanks so much wonderful space

Aminah Y  |  First Impressions 
Rating:
5.0

Outstanding customer service.

CLINTON G  |  Overall Experience 
Rating:
5.0

Everyone there was awesome. Especially Anthony excellent dude with exceptional personality.

Stadon C  |  Overall Experience 
Rating:
5.0

The manager and employees were very pleasant. The unit was clean. I never had a problem the short time I was there. I just loved the manager, such a humble individual. It was a very nice experience!

ROBERTA H  |  Overall Experience 
Rating:
1.0

My reservation was cancelled without notice or consent.Missing my 50 dollar guarantee.when I picked the truck up the miles were 130 miles over the amt listed overcharg ,no hand truck was in the truck.

Ana A  |  Reservation 
Rating:
2.0

Never reserve at a location before calling. I went to 4 different locations to pick up a uhaul and drop off. They scheduled me to pick up at places that had no truck or no longer did uhaul. Waist.

Jessica M  |  Reservation 
Rating:
5.0

I really appreciated the manager Anthony for how he helped me get my situation straightened out. He really went the extra mile!

ETOYE L  |  Overall Experience 
Rating:
5.0

none

Darvis W  |  Overall Experience 
Rating:
5.0

Everyone was very nice and helpful

KELLI D  |  Reservation 
No reviews have been submitted for this location.

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