Very disappointed at the end. I know the contract states fill the tank the way it was. We did that and got stuck in traffic due to an accident. When we returned the vehicle the tank was very slightly under and we were charged another 19 dollars. When I say slightly imagine l a full tank in your car being a hair under the line!Henry V.
Customer Reviews for U-Haul Moving & Storage of Feasterville
Feasterville, PA 19053
(1/2 Mi W Of Bustleton Pke)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Syed I.
El cliente no dejó un comentario.Christopher G.
El cliente no dejó un comentario.Joseph G.
El cliente no dejó un comentario.Bernie M.
El cliente no dejó un comentario.Peter D.
Very polite and helpful rep.Barbara D.
El cliente no dejó un comentario.John A.
The entire staff at the U-haul facility were helpful and courteous.Stephen M. | Overall Experience
Truck is in unsafe condition front end is all over the road when driving and the steering wheel shakes above 50 mph truck was dangerous to drive told the person at the desk at the drop off location at 333 w street rd Feasterville-Trevose PA 19053. The lady seemed to not car and did not check my truck in when I dropped it off I got messages the day after that my truck has not been returned on time when I returned it a day early at 12:30 pm I am very unhappy with your service and equipmentChristopher P.
El cliente no dejó un comentario.Valerie G.
The woman at this location was very rude. Truck picked up with NO gas. When we called she stated you should have looked before you left. I think she should have looked before she gave it to us. Window advertisement we had to remove. We were handed the keys and told there is your truck. The truck was not well kept or maintained. We will not recommend or rent from this location again!!H. H.
No assistance dropping off and checking in the trailer. I had to find a guy to ask what to do and he said to just drop it off back by the other trailer. I had to unhook it myself. And although I was there dropping it off during normal business hours apparently they checked the trailer in the next day and charged me an extra $20 for after hours check-in - completely unacceptable and unprofessional.Justin S.
El cliente no dejó un comentario.mark B.
Great customer service. No issues at all.stephanie T.
El cliente no dejó un comentario.Tom R.
Pick up, Drop off and the whole trip went without issue. The team of movers who loaded the trailer were excellent as was the team of unloaders. Really can't thank everyone enough.Louis R.
Excellent customer service!!! I would highly recommend!!!Craig F.
El cliente no dejó un comentario.Christian H.
Make sure all the equipment is there I had to take a UBER to pick up truck in Feasterville, and then pick up carrier in Philadelphia..very much out of my wayMarc M.
El cliente no dejó un comentario.ANDREW M.
El cliente no dejó un comentario.Luigi C.
El cliente no dejó un comentario.Edward K.
El cliente no dejó un comentario.Don L.
The staff at the Uhaul facility was the best thing about my move. Everyone was kind and helpful.Stephen M. | First Impressions
El cliente no dejó un comentario.YURIY M.
El cliente no dejó un comentario.Luigi C.
I tried to get the one month free because I rented a trailer one-way from Florida I wanted a small room which they gave me however it was on the second floor with no way other than steps to get the materials upstairs and being handicapped I couldn’t do it they had a room on the first floor but refused to give it to me saying it was reserved so no I would not recommend I had to go elsewhereMark C. | Overall Experience
Staff was pleasant and helpful. The online process is super easy and makes everything a quick and smooth transaction.Thomas K.
There was a blonde woman who helped me with the reservation at the front desk. I noticed the customers in front of me where giving her a hard time yet she still was professional and served me with a smile. I wish I got her name but she deserves a raise.tiarnan D.
My van was not working correctly and the staff knew it the evening before and still rented it to me, I was also charged for two days when I only had the van for one dayJessica B.
General manager -didn't get her name-at pickup was super friendly and efficient!Carleen B.
Ron and Naseem we're extremely knowledgeable and helpful Very professional and put my mind at Ease. Would definitely recommend this location based on my experience with them.patrick C.
El cliente no dejó un comentario.Michele P.
El cliente no dejó un comentario.Ron B.
My storage unit was auctioned off without any notification, apparently my address was incorrect, but my phone number was still the same, which was used in the past two notify me.Robert N. | Overall Experience
El cliente no dejó un comentario.Kenneth P.
Store manager (female but unfortunately I don't know her name) was great. Very hardworking, organized, friendly and efficient.ANDREW M.
El cliente no dejó un comentario.Oleksandr K.
Verifying my after hours return was difficult because I do not own a smart phone so I do not have mobile access to email or wifi. Please consider listing a phone number to which an after hours check in can be made.Elizabeth B.
The U-Haul to begin with was not in the right spot where the picture and location said it was in a completely different spot. We had to search around the lot ourselves. The U-Haul itself broke down as we loaded up the last of our items to get ready to move to our new home. We had to wait almost 5 hours to get anyone out to service the truck we had and the agent was very hands off with his responses giving one word answers basically. The whole process was terrible and even the last time we used U-Haul we were given a truck with a flat tire and made to feel like it was our fault. U-Haul has gone down and I will not be using again. Imagine being left in you home with ALL of your items inside a broken down truck and you have no furniture to sit on for FIVE HOURS having no idea if anyone will come out to help because the first "service" provider never showed up! Ridiculous! Moving is stressful enough!YOLANDA M.
El cliente no dejó un comentario.Anthony R.
Was a bit crazy determing final place to store and drop equipment but worked out. A few other locations apparently had no bins emptysteven s. | First Impressions
El cliente no dejó un comentario.Moises G.
Ron was the bestRAMO M.
Very nice service beautifulStepan Y.
The door would fly up and the metal latch kept getting stuck as well as the air-conditioning in the cab cab intermittently going off which was a bit of an issue considering it was almost 100Â° today!DARLENE O.
El cliente no dejó un comentario.Rasheeda E.
My experience with both UHaul in general and with this particular location was exceptional. Everything was orderly and in excellent shape.Ira A.
Keep the good work , friendly and professionalJuanM P.
Service staff were friendly & efficient. ThxANDREW M.
El cliente no dejó un comentario.Steven K.
El cliente no dejó un comentario.IANA S.
Overall, the storage facility is excellent. My only negative impression is the lack of an elevator for the upper level. This makes the moving in/out much more difficult.Andrew T. | Overall Experience
The staff went above and beyond to help me. Thank you Tina and Bria.Billie K.
The vehicle had obviously not been maintained. The transmission kept slipping and the truck would slow down. I was traveling major highways and this was very dangerous!jennifer P.
El cliente no dejó un comentario.Derek P.
El cliente no dejó un comentario.Donald L.
The entire truck dashboard has warning lights saying this vehicle is not safe to drive including tire warnings! The gas tank was empty I was told to fill to a quarter of a tank and spent 30 dollars and would be credited I was given a credit of 10 dollars I actually paid 20 dollars out of pocket to put gas in your truck for the next customer!Mike F.
First I was quoted a $37 charge.. then I look days later and my card was charged $51 even though I brought back the vehicle with a full gas tank.Marisa F.
El cliente no dejó un comentario.Alex K.
If I make a reservation you should have the truck I reserved available. Then for the clerk to throw a set of keys at my father and I is unacceptable. I am trying to get my $50 due to your guarantee and your phones do not work. This is ridiculous and unacceptableMatt K.
El cliente no dejó un comentario.djasur D.
El cliente no dejó un comentario.Nicholas C.
El cliente no dejó un comentario.RAYMOND D.
El cliente no dejó un comentario.Kim Y.
El cliente no dejó un comentario.Khurshed M.
El cliente no dejó un comentario.WILLIAM Z.
Windshield washer fluid was emptyJoe V.
Great place , friendly and helpfulMicheal V.
El cliente no dejó un comentario.Donald L.
El cliente no dejó un comentario.Ralph D.
Nothing. Went way more smoothly than I expected!!!James M.
I reserved a 10 foot truck. I got to the location at 9:45am for my 10am reservation. I was told they did not have a 10 foot truck available!! UNACCEPTABLE!!!! I was given a van. UNACCEPTABLE!! You ruined my entire day!Michael L.
El cliente no dejó un comentario.Kerri R.
Polite and helpfulFrederick B.
While the van it's self was clean and ran well.,the fuel tank was on empty when I got the van...I put in half a tank ( about 44$ ). When I returned it later the same day I informed the associate...she was dismayed and told me I was given the wrong vehicle. I have no idea whether I'm going to be properly reimbursed for the gas I gave them....chaos is not recommended to other people.Jevin C.
I was overchargedFrank B.
El cliente no dejó un comentario.Harrison M.
El cliente no dejó un comentario.Jolanta M.
El cliente no dejó un comentario.ROBERTWILLIAM R.
El cliente no dejó un comentario.Scott G.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.Mike B.
Car is clean, good service. Recommend to my friendsNatalie R.
One person on duty is ridiculous! The employees, both pic-up and return, could not have been nicer or more professional given the absurd situation that your company has put them in. It is like a set-up for abuse from irate customers waiting to do business with U-haul. Again, your employees are saints and I would hire them based on the way they handle these terrible conditions.James M.
I've been renting from this location for years prior to this experience, I've rented a trailer for a few hours, returned it back to the same location. Got a follow up call a few hours later from a manager stating that the trailer was never returned. I've asked them to review the cameras to which I was told they don't have access to all only a few which makes no sense what so ever. They told me they will review the rest and get back to me in a day. Next day I get a phone call from a police officer stating that the trailer was missing and or stolen by me, I've went to the store to ask them to review the cameras yet again that same manager told me she doesn't have access to cameras and they reported it stolen. Make zero sense that the cameras they have access to point to the lot and the entrance yet have some story that I need to get a court order to review footage. Long story short a few days later I get an invoice that the trailer was returned and I got Billed for the usage for 5 days. I get a phone call from the store stating that someone else took it. Idiotic situation and very poor managementIGOR F.
Everything was great.Dennis P.
Check in was flawless. Clerk was very helpfullJoseph R.
El cliente no dejó un comentario.PARISNICOLE P.
Had reservation for truck on Saturday and it was not available. There was also none available nearby. Then I said ok and rescheduled everything for Sunday. When I received my receipt it was for $48 of gas and $30 gas surcharge. The guy said I could just go and he would check it I'm. Well I just put $40 worth of gas in and only drove 62 miles. The marked odometer spot he made on receipt was 100% incorrect. I called and said I had to call back Monday and talk to the manager. Bad experience overall.Robert S.
Pleasant, competent, and accommodating staff. Good experience overall.Janet L.
Thank you so much for great service!JAMES F.
I specifically rented a motorcycle trailer to move a motorcycle and was sent to another location to get it . But it is beyond me that a motorcycle rated trailer, when loading the Harley Davison Dyna super glide- that it bottom out and damaged the oil pan causing a oil leak. How does a trailer engineered for motorcycle cycle bottom out from the ramp to the trailer. To add insult to injury I called and was propped to have them -uhaul called me back in 1 hour , when a rep was available. The rep calls back and then puts back on hold for another hour - why would you even call me if you weren't ready to handle my issue. I had to move a motorcycle just about 2 miles- and it bottom out on level ground. How does that happen if not for a design flaw.Joe M.
El cliente no dejó un comentario.Margaret B.
Did everything I was asked to do took pictures sent them on return and still charged extra this time Uhaul ripped off after using over 100timesJames M.
great servicelinda B.
Avoid the Horsham u-haul location on Easton Road, they don't know and they don't care!STEPHEN R.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.Mike B.
El cliente no dejó un comentario.Kristopher A.
El cliente no dejó un comentario.Edward L.
this particular UHAUL location performed acceptably but, with all the new threatening print in the contract, you would think a little visual upgrade to your utility trailers to appear not beat the hell up. Just sayin'.Joseph S.
Was charged a cleaning fee after I made sure it was clean, I took photos. And was charged $20 after hours fee? I could have just waited to bring it back in the morning and not been charged that? Was never told. Ridiculous fees that aren't explained before hand.Mike M.
El cliente no dejó un comentario.Gloria J.
The young lady that took care of us was very polite and friendly nice Spence of humor and very helpfulDIGNA DE LOS ANGELES R. | First Impressions
Nice friendly staff, I wish the inside units had lights inside them but besides that everything was greatChris C. | Overall Experience
El cliente no dejó un comentario.Melissa G. | Overall Experience
It was a happy experience overall. The people there were always helpful and courteous.KENNETH F. | Overall Experience
El cliente no dejó un comentario.GREGORY P. | First Impressions
El cliente no dejó un comentario.maria m. | Overall Experience
El cliente no dejó un comentario.Thomas A. | Overall Experience
El cliente no dejó un comentario.Melanie G. | Overall Experience
El cliente no dejó un comentario.Rosemary K. | Overall Experience
My stuff was in a storage unit since 2017 (2 1/2 years). During this time I lived in another state I finally was able to retrieve m my stuff on 7/11/2020. For the length of time my stuff was kept in the unit everything was in good condition. No bugs or any other undesirables were discovered in my boxes. I guess it was the climate control and cleanliness. I am grateful during this time their weren't any fires or natural disasters. I would recommend to others.Linda W. | Overall Experience
The manager, Mr. Callahan, and his assistants are very helpful and friendly. Thank you for the service you provide to the community.Susan N. | Overall Experience
Other than Mr. Callahan, I found the staff to be obnoxious and unwilling to help. I generally experienced long wait times. Counter help was extremely rude!Catherine C. | Overall Experience
The representative was really informative , he was very niceMarboly S. | First Impressions
The Manager, Joe Callahan has excellent "people skills."Ron L. | First Impressions
Joe Callahan was an awesome person to do business with! He was very helpful and made our moving transition smooth and flawless!! He went above and beyond with our whole experience with renting storageChris W. | Overall Experience
Joseph Callahan was very informative, nice, and helpful on what we needed!!!Chris W. | First Impressions
ExcelenteDonald Y. | First Impressions
I wish snow had been cleared from storage entry area before I visited around noon on 2/13/2019.JAMES M. | Overall Experience
Katie the general manager is awesome and helpfulChristina P. | Overall Experience
Horrible experienceAlexej G. | Reservación
It was quick fast and easy and the customer service was awesome!!!Gina F. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!