Customer Reviews for U-Haul Moving & Storage of Farmingdale

5,594 reviews

225 Rte 110   Farmingdale, NY 11735
(1/2 mile North of Southern State Parkway on the corner of Allen Blvd & 110, Across from White Castle)

(631) 293-0818

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm

Services at this Location:

Contact Us

(631) 293-0818

225 Rte 110
Farmingdale, NY 11735
(1/2 mile North of Southern State Parkway on the corner of Allen Blvd & 110, Across from White Castle)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The manager of this location is extremely professional! I'm handicapped and needed van brought closer to me and he was so helpful

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Roberto P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P S. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
4.0

The cab did smell a little like smoke, and the vehicle was older but everything worked out. thank you , convenient location.

michael B. 
Rating:
1.0

Gas was only a little over half. We put it back to a little over half and still got charged $17.

Tamara H. 
Rating:
5.0

Customer did not leave a comment.

diane V. 
Rating:
5.0

Karliil (not sure of spelling) was amazing. We had some issues with the electrical connection for the lights/blinker and he fixed it all. His demeanor was patient and helpful. I was very impressed with his knowledge and ability to fix the problem. We were in a time sensitive situation and even though Karlill was done with his work day he stayed to make sure we had everything we needed for a safe trip. Thank you!!!

nina P. 
Rating:
5.0

U haul its the the rental company

JEAN P. 
Rating:
5.0

The return area needs to be bigger.

Stephen F. 
Rating:
5.0

My car went straight into the bay for the hitch installation. Jameel did a great job in a very timely manner and was super polite! Thank you!

Donna M. 
Rating:
1.0

I dropped the van off and no one knew that I dropped it off not to mention I gave the key to an employee that was outside and they told me I was good and that they would email me a receipt

Junior D. 
Rating:
5.0

The gentlemen that worked on installing my hitch was professional, and helpful!

Eileen P. 
Rating:
5.0

great service

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

Customer did not leave a comment.

Raymond N. 
Rating:
3.0

Customer did not leave a comment.

Jessica V. 
Rating:
5.0

Customer did not leave a comment.

Valerie S. 
Rating:
5.0

The office charged me for an extra day. After I paid on line. Please reimburse me my over paid amounts pleas thank u

Shirley S. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

More staff at the rental desk

ROGERB M. 
Rating:
1.0

Poor service. Staff was rude and unprofessional. Very slow.

BILL B. 
Rating:
5.0

I rented this U-Haul truck for the first time in my life. It was very easy and the I was very impressed with the young man, Robert who was handling several people and a phone call. He was calm under the pressure and very professional. He is a breath of fresh air for a 19 yr old college student.

Patricia S. 
Rating:
5.0

My experience with renting from Uhaul was quick and easy. Thanks

Andy D. 
Rating:
5.0

Customer did not leave a comment.

Edwin M. 
Rating:
5.0

Customer did not leave a comment.

Hilda M. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Self check in needs work.rates are crazy for weekends. I will never use your ser ices again and will not recommend to anyone. Home depot has better trucks and rates

Frederick F. 
Rating:
5.0

Manager is so polite , professional and helpful!

Charles M. 
Rating:
5.0

There's always room for improvement but other than that very good

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND G. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
4.0

Better mice/rodent control is needed. Maybe offer customers the large rodent repellant garbage bags to put in their storage units.

NATHANIEL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krista W.  |  Overall Experience 
Rating:
5.0

Farmingdale, Thank you for your assistance, professionalism and flexibility. Happy New Year All!

Gail C. 
Rating:
3.0

The gentleman that waited on me, had only been there. Two months was very nice, very helpful, and seemed like a very hard worker.. the manager had a don't give a shit attitude, a very bad attitude. There was a guy behind me and the new guy asked the manager if he could wait on the other guy in line, he responded he can wait. But I give five stars to the employee that was trying to keep things together I would make him the manager.

Jeffrey C. 
Rating:
3.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Don't need to improve...i was very pleased

Kim J. 
Rating:
5.0

Customer did not leave a comment.

chela C. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

Any over the phone was great assisting me changing rental location and the customer representative at the desk was also phenomenal

Maria D. 
Rating:
5.0

Customer did not leave a comment.

daniel L. 
Rating:
4.0

The customer shouldn't have to go look for the vehicle. Someone in the office should walk them out and ask them if they need assistance to there truck.

Jean H. 
Rating:
2.0

The phone service for the direct location was horrible . The number was call forwarded to a cell phone and took a few times to get through with wound up being a dead end. I called the national number , they were excellent .The first trailer I was picking up , while connecting I discovered was missing a license plate , while waiting for the sale attendant a lady employe came out and thought I was steeling the trailer, blocked me in and called the office . They switched the paper for another trailer and Unfortunately that car trailer I rented was broke . I have photos . It caused damage to my vehicle , time and more money than if I hired a tow truck . The sales kid was nice and professional but the equipment caused issues.

Pete R. 
Rating:
5.0

Customer did not leave a comment.

Jessica K. 
Rating:
4.0

Customer did not leave a comment.

APRIL M M. 
Rating:
3.0

The mobile pick up option is long and confusing. The attendant took the key out of the lock box but didn't tell me until I came looking for it. Felt like I was on a wild goose chase for the truck and the key.

Tamara G. 
Rating:
1.0

This location is always short handed. Nothing is ever ready when you arrive.

Kinya D. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The check in and return process is stress less. There is always room to fully park in the return area safely off busy Allen Blvd. There is always a van, pick up truck or cargo truck in inventory.

Steven P. 
Rating:
5.0

The staff at Uhaul Farmingdale are very attentive and repectfull to getting me in and on the road as quickly as possible. The van is always in the front row and ready to go.

steven P. 
Rating:
5.0

It's no wonder why this location gets so many positive reviews. I brought in my car for a hitch installation and let me tell you, the customer service was professional, courteous, and quick. If you're looking to get a hitch installed look no further - this is the place..

Jeremy E. 
Rating:
4.0

Staff is kind & understanding.

April M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

brian C. 
Rating:
5.0

the place is clean. the staff is professional.what more can you ask for

Celestine M. 
Rating:
4.0

I felt the parking lot right outside the office had a lot of debris scattered around the ground and as I drove through, I was concerned that I was going to pick something up and puncture one of my tires. Otherwise the experience and the staff were excellent.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Elder A. 
Rating:
3.0

Customer did not leave a comment.

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

CARMINE V. 
Rating:
1.0

Service is horrible. Under staffed. Booked online 5 days in advanced. Staff member let another person cut in front of me because he did a phone reservation. That vehicle wasn't even checked in or cleaned. I had to wait 30 minutes for u haul associate to finish with that customer 1st. Not happy!

John M. 
Rating:
3.0

Customer did not leave a comment.

Stuart H. 
Rating:
5.0

N/A

Yolana M. 
Rating:
5.0

Very friendly

VINCENTE T. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
3.0

Staff was efficient a d friendly, positive experience.

James B. 
Rating:
5.0

Great job

Afiba S. 
Rating:
3.0

The truck was dirty and did not grieve well. And needs service badly.

Stuart F. 
Rating:
5.0

Nothing but the best to say about about the manager Kariiil and his staff. Very pleased with their work

martin P. 
Rating:
5.0

Customer did not leave a comment.

Jinny F. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
3.0

Customer did not leave a comment.

bruce M. 
Rating:
5.0

The associate that helped us was working all by himself and he handled everything with ease and was very pleasant! He should get a raise!!

Frank Javier A. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

They went all out to get what I needed.

Joan H. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Denise G. 
Rating:
2.0

If you reservation is specific nat account to receive it!

Tomasz S. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

KARANVEER B. 
Rating:
4.0

Customer did not leave a comment.

Hayden T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY R. 
Rating:
4.0

Faster check out time on the paperwork end. After all ready registering online.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Sandy G. 
Rating:
3.0

Customer did not leave a comment.

Louis P. 
Rating:
5.0

Customer did not leave a comment.

Frank O.  |  Online Move In 
Rating:
5.0

I was told by a friend to go to the Farmingdale Uhaul, because the manager was meticulous in his work. My friend was right! He spent extra time getting the hitch to fit on my Bolt and showed me how to attach the bike rack. Great job!

Gary M. 
Rating:
5.0

The vehicle had oil check light on

Joseph E. 
Rating:
4.0

Customer did not leave a comment.

SONIA G. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Tamer A. 
Rating:
5.0

Karliil, Roberth, everybody that work there have very good customer service. It is always a good experience to work with them.

Maria L. 
Rating:
5.0

My only comment is that Karlil and his staff are excellent. They treated me and my son great. they were helpful, knowledgeable, any questions we had were answered. I have only good things to say about the staff, equipment, and the ease of renting a truck and accomplishing our task. The whole process of renting was made effortless for us.

Theresa P. 
Rating:
5.0

Customer did not leave a comment.

Franklyn J. 
Rating:
5.0

Customer did not leave a comment.

Melodia T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Have more staff working. There were too many customers at once for them to handle. They did great and were thorough, but they definitely need more help at a time

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Rich L. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Wait time was a little long checking in. Took 40 minutes from the time I entered customer service.

James K. 
Rating:
5.0

Best spot I say hands down great customer service experience excellent I’ll always use this location thanks to a great manager and staff it’s been great doing business see you guys if I or anyone I know need to rent a unit or vehicles.

Anthony D.  |  Overall Experience 
Rating:
5.0

Very nice people

Michael V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gina E.  |  Overall Experience 
Rating:
1.0

I rate it poor because of the size of the unit. I was told and they advertise it as 10x10x6. It was and I did indeed measure, it was 9.5x9.4x6 and the floor was made of wood and my things were damaged. No elevators, but had the nerve to have a second floor. Whomever built this storage unit only had money in mind, not the consumer needs.

KRISTINAPRINCESS W.  |  Overall Experience 
Rating:
4.0

All good except much mouse droppings in unit.

stephen c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore G.  |  First Impressions 
Rating:
2.0

I moved from a 5 by 10 to a 10 by 10 and I'm paying virtually double for 5 more feet of storage. Besides that fact II think the $10 upcharge for 24 hr access should be waived on the biggest units.

Richard N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVE P.  |  Overall Experience 
Rating:
5.0

Staff as always friendly and helpful..everything went very smoothly..

PETE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yaping L.  |  Overall Experience 
Rating:
4.0

Vinny at the farmingdale store on 110 was very helpful

Tyhessia I.  |  Online Move In 
Rating:
5.0

Best storage facility hands down

ANTHONY d.  |  First Impressions 
Rating:
5.0

The crew, especially Mr. Karliil, was extremely helpful and I sincerely thank him for it. I will honestly recommend this UHAUL facility to anyone since the Move-in and Move-out was as easy as 123.

Paulose P.  |  Overall Experience 
Rating:
5.0

The wait was too long even after reservation. When the truck was hired from a different location of U-Haul, waiting in line for a looooong time was difficult. Calling over the phone is so tiring that one may have to listen to music anywhere from 30 - 60 minutes, listening to the same advertisement stuff time and time again !!! Once it started moving, it was perfectly OK.

Paulose P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

HERBERT H.  |  First Impressions 
Rating:
1.0

Talked to a Manger a male. He told me he can't help with payment then stated you must have something worth thw payment. This guy needs to be fired. But it don't matter someone has my stuff.

THOMAS M.  |  Overall Experience 
Rating:
5.0

The customer service representative in the store was above and beyond helpful

Gina E.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

tiffany o.  |  Overall Experience 
Rating:
4.0

I wasn't able to catch their name but the employee working when we arrived was extremely helpful. As we had never rented before they took the time to walk us through how to get in, where to park and answered any questions that we had. While the facility itself was in good condition, our unit has 2 large holes. 1 in the side of the wall and 1 in the ceiling. For the price we pay per month I would've liked a unit that was fully secure without holes.

Kristen C.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Laura A S.  |  Overall Experience 
Rating:
5.0

everything was fabulous and everyone was so so awesome and skilled and helpful

STUART F.  |  Overall Experience 
Rating:
2.0

It was a terrible experience, the storage room was not available as confirm. There was a lock on the storage room it took two hours before someone was able to drill into the lock so could move my belongs in. This storage room was confirmed three weeks before I showed up 2/11/22. Extremely unprofessional staff. Non caring attitude. One staff member smelled like he had been smoking weed. Over all terrible experience

Michael S.  |  First Impressions 
Rating:
5.0

Easy to reserve and set up payment online. Great customer service.

tony a.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Abid F.  |  First Impressions 
Rating:
5.0

The staff at the Farmingdale location were very courteous and professional. They answered all the questions i had and was able to give great suggestions during my move. Moving can be very stressful and the team there went above and beyond to accommodate me. I rented a truck to move my belongings from my storage unit. The truck was ready as soon as i got there, checking out was a breeze. It was a pleasure to work with this manager and his team.

Sandra C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christine f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M.  |  Overall Experience 
Rating:
1.0

It’s extremely hot inside so these aren’t temp regulated units. Plus the gate can’t stay open so if you’re moving a lot in and out, that will be annoying as you have to keep swiping your access card. This particular location doesn’t do a great job parking the trucks that come in so there is always a truck blocking the entrance.

Laura A S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

edward g.  |  Online Move In 
Rating:
5.0

Great customer service in farmingdale, but when I arrive in plano to drop off a trailer for uhaul the female staff was very rude and the first thing to said was delivery hours are over and looked like she just wanted to leave I arrive at the plano tx facility at 430pm and they closed closed at 500pm I was dropping off a trailer for uhaul that I picked up in the bronx new york. Very bad experience at the plano facility

Maribel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sean l.  |  Overall Experience 
Rating:
3.0

The bathroom was clogged with no toilet paper. The wait times were very long.

Michala O.  |  First Impressions 
Rating:
1.0

The manager disappeared and you had one girl who was inexperienced to help quite a few people. She said she couldn't give us a key to use the storage but when she finished with the line of people she would open it for us. Essentially we rented a storage area but couldn,t use it. Everone was complaining and talking about never using you again. I was furious . Where was MR Ryan Nedd. So many other problems occurred. I was furious and exhausted I want you to know I never complain because of many reasons. Worried about the potential damage it could cause Maybe I don't understand what was really happenning. But this experience from the moment I decided to use "U Haul" was so outrageous .

Joel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H.  |  Overall Experience 
Rating:
5.0

Wonderful management!

Randi S.  |  Overall Experience 
Rating:
4.0

Unit was fine, the time it took to book it was extremely excessive. Computer system is extremely slow and they were short staffed.

Jeannine H.  |  First Impressions 
Rating:
5.0

Love using this company.

Randi S.  |  First Impressions 
Rating:
4.0

Face-to-face at the facility: the attendees were patient, helpful & helped to resolve any of my issues;

daniel r.  |  Overall Experience 
Rating:
5.0

Everyone was Extremely accommodating we are very pleased

Joann M.  |  Overall Experience 
Rating:
5.0

Return customer. Always pleased with the product.

James H.  |  First Impressions 
Rating:
5.0

Excellent customer service, thanks U-Haul

jorge t.  |  First Impressions 
Rating:
5.0

Robert Hairston is a amazing asset to your team very polite and took care of all my needs in a fast and upbeat manner I will definitely be coming back in the future and referring other people

TIA W.  |  Overall Experience 
Rating:
5.0

Very helpful staff.

Christopher S.  |  First Impressions 
Rating:
2.0

I think if you say 24 hour you should have that and only one axis door Is not feasible because suppose you have storage on the other side so you have to walk in to one door and get out another Danger

SHANNON K.  |  Overall Experience 
Rating:
3.0

No complaints, but it would be nice if there was lighting inside the units.

HEATHER N.  |  Overall Experience 
No reviews have been submitted for this location.

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