The truck was given to me with less than a half tank of gas. It might be better for you to provide a full tank so I don't have to fill before traveling. Also.... customer service could be improved.Jessica L.
Customer Reviews for U-Haul Moving & Storage of Farmingdale
Farmingdale, NY 11735
(1/2 mile North of Southern State Parkway on the corner of Allen Blvd & 110)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 6:30 a. m. - 8 p. m.
- Dom.: 8 a. m. - 6 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I was running late to pick up the truck, I tried calling to let them know and I was on hold for over 30mins. No one answered so I hung up and drive over to the location only to find out they gave my reservation to another person. The girl helping me was of no help at all. Some gentleman that worked there I believe his name started with a K might have been the manager was very helpful and was able to line me up with the truck I originally reserved. I feel like I should get a discount for the inconvenience and I only had the truck for 8 hours not a full 24 hours.Brian T.
El cliente no dejó un comentario.Michael L.
Jordan Barns is amazing she is the best your lucky to have her on your staffâ€¦Michael I.
El cliente no dejó un comentario.Deana J.
Here's how you can improve and make more money faster checkout took me 1 hour to rent a trailer and get out of there should take max 10 minutes when somebody calls on the phone answer it called 10 times no answer Can't beleave when I get to your place you don't have trucks or trailers sold out you should invest in more trucks if buisness is so good I thought the whole point of uhaul was that you rent trucks not wait for themANTHONY G.
El cliente no dejó un comentario.Mark F.
El cliente no dejó un comentario.Sam E.
The 2 guys that helped me right before closing time were excellent!!! No rush because it was almost closing time. Very professional and just very nice guys! They should be recognized for this.John L.
excellent customer service. Love the app to inspect the vehicle for damages, all the latest tech.Luis B.
Excellent ServicedJames Y.
tell them to go to penske or ryder or enterprise.anywhere but u haul.Thomas S.
More helpJordan B.
El cliente no dejó un comentario.Amero W.
Be just a little more helpfulJOHN G.
El cliente no dejó un comentario.Edwin S.
El cliente no dejó un comentario.Joy M.
Make sure rental equipment is in working order and ready for road!!!!Thomas E.
El cliente no dejó un comentario.Lynne Y.
El cliente no dejó un comentario.taressa P.
El cliente no dejó un comentario.Andrena B.
I drove up from SC and needed to immediately rent a storage unit along with a vehicle to move my daughter's contents due to her sudden hospitalization. U-haul was a one stop shop where I was able to get everything I needed to make the transition seamless. Vinnie and Justin and the young woman at the counter who closed my account out were a great help. Extremely professional. I highly recommend the Farmingdale, NY location. Thank you, Sarah Kylessarah K.
Manager was great. And his crew were just as niceIra G.
El cliente no dejó un comentario.andreworcaroli M.
Very good customer serviceJacqueline S.
El cliente no dejó un comentario.Nicholas S.
El cliente no dejó un comentario.Jarred B.
El cliente no dejó un comentario.Sean R.
The people working in the store were very helpful.Mark E.
El cliente no dejó un comentario.Robert M.
Excellenr ServiceJames Y.
El cliente no dejó un comentario.gerardo D.
El cliente no dejó un comentario.ANTHONY J.
There was soap all on floor than back door got stuck we could get it down young lady that was on said she change mile on my contract and went I return the truck it was still the same ask now it a young men and he don't know any about itShannon K.
El cliente no dejó un comentario.Susan M.
Both staff members were friendly and efficient.Brandon N.
El cliente no dejó un comentario.RICHARD H.
El cliente no dejó un comentario.OTARI B.
El cliente no dejó un comentario.Jeffrey N.
Everything was great. Karlile is a terrific employee. Really takes pride in his job, and is a real asset to the company. As is his brother Jordan. A pleasure doing business at this location, as always.Michael J.
Aside from the low tire pressure and possible wheel alignment that the van needs everything went smooth. Their customer service is exceptional. Especially the young man up front he is phenomenal!Gema A.
All is great !mandeep D.
Good service, sure I will be backDiego A.
El cliente no dejó un comentario.Phil C.
Need a bigger area for returning vehicles. Put after hours barcode next to the Dropbox (where your after hours return instructions say it will be) instead of on the door.John C.
El cliente no dejó un comentario.Richard K.
I have recommended this location and as always they are the best.MARIA L.
More staff at location to assist customers. Reach out to customer if you are charging additional fees for missing/damaged items so they are actually aware of the charge.Jillian R.
Nothing. Both reps of this location were great, helpful, and positive. They're an excellent symbol of Uhaul, and a pleasure to do business with! Thank you, 5 RALPH F.
Great experienceJacob K.
There was a wait so I located an agent in the car lotKurt G.
Everything is always exemplary as usual.MARCELO C.
El cliente no dejó un comentario.MARK G.
El cliente no dejó un comentario.Deirdre G.
The management and staff were excellentBailey K.
El cliente no dejó un comentario.James S.
When I returned the trailer I was told to unhook the trailer, no offer of help. When I had unhooked the trailer myself the Uhual agent then appeared to inform me that they would email my contract.Bob Y.
Very professional staffHossein A.
El cliente no dejó un comentario.Yaping L.
The app for after hours return needs some work.Michael F.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.LaJoyce J.
Great customer service,recommend,to others !Donald L.
Good service 👍Juan C.
Great teamwork and great leadershipLaquan C.
Very efficient operationRobert W.
When I come to rent a truck, I want to deal with somebody who's giving me their full attention, not employees who are talking with each other about who's doing less work and who's going to get promoted first. Also a big issue is fuel with the truck. I picked it up just under 3/4 of a tank and after my 60 mile trip put money into it to return it just under or at 3/4 of a tank. I had to pay for some extra miles, but that was fine. I get a receipt saying they charged me $23 for 4 gallons of fuel because it was supposed to be at 7/8 of a tank to which it was not anywhere near that. Due to the fact that I did not say something when i picked up the truck I â€œhad no case because the paperwork says 7/8â€. So now im out $23 because they cant accurately check their trucks, and they say that me as the customer is wrong we cant help you. ¡Gracias!Daniel R.
El cliente no dejó un comentario.BRIANJOSE S.
El cliente no dejó un comentario.William C.
Customer service was horrendous. One person in line when I went to pick up before me and I waited over an hour. When I returned the trailer there was no one there and it took 45 minutes in order to do the return. Need to hire more knowledgeable peopleKenneth C.
Nothing at all. The young man that took care of me was excellent!Roger S.
El cliente no dejó un comentario.William H.
Free location WIFI for U-Haul app to work more quicklyANTHONY EDMOND T.
El cliente no dejó un comentario.adam W.
Customer service should improve and so waiting period for the next customer should be small or minimum waiting periodoscar O.
El cliente no dejó un comentario.Jayne G.
El cliente no dejó un comentario.GEORGE T.
The associate was knowledgeable and helpful in assisting with the hook up and explanations on how to return the equipmentVictor E.
El cliente no dejó un comentario.maximo M.
El cliente no dejó un comentario.Joseph M.
The man who checked us in was very helpful and expeditions in processing our rental . During this time he was also very warm and friendly .Vito C.
El cliente no dejó un comentario.Ruth H.
all personal were courteous and knowledgeable made the desion to go with them much bettetKenneth B.
El cliente no dejó un comentario.MARKALEXANDER G.
Well maintained equipment. Servicio al cliente de excelencia. No improvement necessary.Jason W.
El cliente no dejó un comentario.James L.
Pick up return Transaction was very easy and simple TYSILVIA O.
The trucks interior little bit more cleaner.Christian S.
El cliente no dejó un comentario.jenna M.
El cliente no dejó un comentario.Claudio G.
From desk was excellent nice and professionalJorge V.
Nice staff who is helpfulDarin L.
I am not satisfied with them at all.EDDY J.
This was by far, my best experience renting. I absolutely loved the link to check over the vehicle and take pictures of any damage. I was able to take my time and really make sure I knew what I was getting into. My sales rep was kind, professional, and funny! I will continue to use your company. Thank you so very much. Also, when I returned the vehicle, I was in a rush, and I couldn't believe how fast everything was! I just handed they keys (was asked how my experience was) and was able to leave! Thank you, Uhall.Annie Z.
El cliente no dejó un comentario.Sonny B.
Straps for car were broken on the trailer, we had to spend over $100 to buy our own straps to hold our car down.Joseph C.
Have better customer service, hire better workers on site that know how tall to people and that know how to efficiently do their job, and don't give people trucks that are on empty and go â€œfill it up, the gas station is over thereâ€ and not reimburse people.. ridiculous. Also don't put charges on peoples cards that they don't want.Thomas M.
Was just glad I could drop that truck off with no hassle. Didn't want to deal with any more rude or anti-social staff. Smart phone drop off was the way to go for me. Worst experience moving with a horrible company and I wouldn't wish this on anyone.Darrell V.
Yes I'm returned they took care of me right away I was in and out no problem everybody was courteousJohn N.
El cliente no dejó un comentario.Jaime V.
The customer service representative in the store was above and beyond helpfulGina E. | First Impressions
El cliente no dejó un comentario.tiffany o. | Overall Experience
I wasn't able to catch their name but the employee working when we arrived was extremely helpful. As we had never rented before they took the time to walk us through how to get in, where to park and answered any questions that we had. While the facility itself was in good condition, our unit has 2 large holes. 1 in the side of the wall and 1 in the ceiling. For the price we pay per month I would've liked a unit that was fully secure without holes.Kristen C. | Online Move In
El cliente no dejó un comentario.Laura A S. | Overall Experience
everything was fabulous and everyone was so so awesome and skilled and helpfulSTUART F. | Overall Experience
It was a terrible experience, the storage room was not available as confirm. There was a lock on the storage room it took two hours before someone was able to drill into the lock so could move my belongs in. This storage room was confirmed three weeks before I showed up 2/11/22. Extremely unprofessional staff. Non caring attitude. One staff member smelled like he had been smoking weed. Over all terrible experienceMichael S. | First Impressions
Easy to reserve and set up payment online. Great customer service.JOSE R. | Online Move In
El cliente no dejó un comentario.Abid F. | First Impressions
The staff at the Farmingdale location were very courteous and professional. They answered all the questions i had and was able to give great suggestions during my move. Moving can be very stressful and the team there went above and beyond to accommodate me. I rented a truck to move my belongings from my storage unit. The truck was ready as soon as i got there, checking out was a breeze. It was a pleasure to work with this manager and his team.Sandra C. | Overall Experience
El cliente no dejó un comentario.christine f. | Overall Experience
El cliente no dejó un comentario.TIMOTHY M. | Overall Experience
It's extremely hot inside so these aren't temp regulated units. Plus the gate can't stay open so if you're moving a lot in and out, that will be annoying as you have to keep swiping your access card. This particular location doesn't do a great job parking the trucks that come in so there is always a truck blocking the entrance.Laura A S. | First Impressions
El cliente no dejó un comentario.Christopher S. | Overall Experience
El cliente no dejó un comentario.edward g. | Online Move In
Great customer service in farmingdale, but when I arrive in plano to drop off a trailer for uhaul the female staff was very rude and the first thing to said was delivery hours are over and looked like she just wanted to leave I arrive at the plano tx facility at 430pm and they closed closed at 500pm I was dropping off a trailer for uhaul that I picked up in the bronx new york. Very bad experience at the plano facilityMaribel G. | Overall Experience
El cliente no dejó un comentario.sean l. | Overall Experience
The bathroom was clogged with no toilet paper. The wait times were very long.Michala O. | First Impressions
The manager disappeared and you had one girl who was inexperienced to help quite a few people. She said she couldn't give us a key to use the storage but when she finished with the line of people she would open it for us. Essentially we rented a storage area but couldn,t use it. Everone was complaining and talking about never using you again. I was furious . Where was MR Ryan Nedd. So many other problems occurred. I was furious and exhausted I want you to know I never complain because of many reasons. Worried about the potential damage it could cause Maybe I don't understand what was really happenning. But this experience from the moment I decided to use "U Haul" was so outrageous .Joel G. | First Impressions
El cliente no dejó un comentario.Elizabeth H. | Overall Experience
Wonderful management!Randi S. | Overall Experience
Unit was fine, the time it took to book it was extremely excessive. Computer system is extremely slow and they were short staffed.Jeannine H. | First Impressions
Love using this company.Randi S. | First Impressions
Face-to-face at the facility: the attendees were patient, helpful & helped to resolve any of my issues;daniel r. | Overall Experience
Everyone was Extremely accommodating we are very pleasedJoann M. | Overall Experience
Return customer. Always pleased with the product.James H. | First Impressions
Excellent customer service, thanks U-Hauljorge t. | First Impressions
Robert Hairston is a amazing asset to your team very polite and took care of all my needs in a fast and upbeat manner I will definitely be coming back in the future and referring other peopleTIA W. | Overall Experience
Very helpful staff.Christopher S. | First Impressions
I think if you say 24 hour you should have that and only one axis door Is not feasible because suppose you have storage on the other side so you have to walk in to one door and get out another DangerSHANNON K. | Overall Experience
No complaints, but it would be nice if there was lighting inside the units.HEATHER N. | Overall Experience
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