Comentarios de los clientes para U-Haul Moving & Storage of Farmingdale

Nothing To improve. ....all was great..

Everything with the actual rental was fine. When I picked up the truck, the employee behind the counter was not wearing a mask and the other employee was wearing his under his nose which made me uncomfortable. When I dropped off the truck two different employees were there and both wore masks the whole time which made me feel more comfortable.

Best U-haul staff that I have ever dealt with. Reginald was extremely professional and friendly. He took the time to make sure I was well informed about towing a trailer. Thank you for the great service.

I was charged for 2 days when I only had the truck for one day. I was only told that if come back after closing I would have to create a Uhaul account to do the truck off after closing or would be charged 20 for service fee. At no time was I told that I would be charged another day.

The truck had less than a quarter tank of fuel in it. Unacceptable when you rent a vehicle you shouldn't have to go right to the gas station. It's only way for the company to make money, the truck should be taken out full and brought back full. I could not get the key out of the ignition three different times an sat in this vehicle for almost a half hour each time. When I parked the truck at night time it was fine, when I started in the morning the battery was completely dead and I had to go and borrow jumper cables to jump the vehicle. I think the least they should have done was give me a discount for renting this truck today

One of the staff member in the Location in plano tx was very rude

Great customer service in farmingdale, but when I arrive in plano to drop off a trailer for uhaul the female staff was very rude and the first thing to said was delivery hours are over and looked like she just wanted to leave I arrive at the plano tx facility at 430pm and they closed closed at 500pm I was dropping off a trailer for uhaul that I picked up in the bronx new york. Very bad experience at the plano facility

All was great with truck however upon check in the gentleman started our check in and then stopped and walked past us mumbling something about a return. He left us standing there at counter for about 15 minutes before returning to finish our check in. He never went over contract with us and contract had a 1pm return time however I only got the truck at 1020am. I rushed truck back only to find out I had till 2:20. Same gentleman was there when I returned truck and much to my dismay had no mask on while helping customer. Myself and my gf are in high risk category with Covid. Needs to communicate better and to respect his customer s by following the mask mandat here in New York.

Provide personnel at computer terminal with the authority to honor discounts made by managers at other locations when reservations are not able to be adequately fulfilled.

When I arrived in the Saturday morning at 830, only one person on shift working, the area by the parking had a huge sheet of ice that not had been salted and was very much a dangerous hazard. The truck,17 foot, was clean but in need of definite maintenance . When driving over 40mph it felt like the tires turned into square blocks. I honestly wasn't sure if I was going to complete my move without having to call a tow truck. When I returned at 4:30 pm again only one person on staff. There was a line, fortunately because I was returning I did not have to wait. This place needs help.

Really disappointed. I guess when is too good to be true double check maybe even triple check just to make sure you get what you are promised. My reservation, was given a cargo vas that according to the person taking care of my order was gonna end up being free because of a 50$ credit for not completing my reservation as matter of fact his words were you are probably gonna have a 25 $ left when you return the van. Had no reason not to believe him, my mistake!!!. Now I'm disputing a charge of 138$ and they think is ok because they say I'm still gonna get the credit for 50$ , still leaving me with an 88$ bill that was not in my budget way off when my reservation was for a 5x8 ,the cost was 21$. Ask and get it in writing what ever you are promised!!!. Thank you for your time.

Your staff were friendly and courteous. My truck was clean and ready for immediate use. There were no issues or problems with this rental.

“Mobile pick up” was the easy and convenient. I did the entire check in process from my car, and I went inside just to pick up the key. When I came back I dropped the key in the “lockbox” and the transaction was completed. I haven't rented a uhaul truck in a while but this was the easiest process ever. Thank you guys and keep up the good work.

Great service at pick-up and drop-off.

I was very happy with the service and everything went as planned for me

I arrived on time at 11 am to pick up my van, did not leave with my van until 11:45. There was only one person there who knew what they were doing, the other guy was training apparently, and he was trying his best, but it took way too long to get my van. Also, I reserved a utility dolly and they did not have one for me, told me they hadn't had one in a while. This made moving that much more work, not to mention the late start I had from the delay in the store.

I need Return my money back

The truck was falling apart bad smells had to keep all windows open back door did not work good not happy

Had a reservation for a one way drop off and the U-Haul double booked my reservation. Was forced to bring the U-Haul back to the Farmingdale location and was charge the maximum of $0.99 a mile. In this situation, since it was the companies error we should have been charged like a one-way and not charged by the mileage or at the very least should've been charged the minimum of $0.59 a mile. Very disappointed and will never use their services again.

Excellent

I had a great experience..you have a great staff

A better design for the wheel hold down strap tensioners would be helpful.

Have more staff available to process customers, many people were waiting to be assisted, also have the outdoor area plowed/cleared better when it snows.

Great customer service. Thank you guys!!!

Farmingdale was the third location we were sent to. We only found out the truck was here by calling the second location. Check in took time because one of the employees wandered off with the key. The check in employee forgot to give us pads we ordered and forgot to print the receipt until asked. I believe we were overcharged for insurance—I asked for only damage not assistance. One clerk was not wearing a face mask. We were directed to the truck and sent to the wrong part of the iced in parking lot. When we located the truck it was parked in a completely different area behind a car. The owner of the car was never located. The truck could not be maneuvered around the car because of uncleared snow and ice. A staff member offered to help after we asked repeatedly to have the car moved but kept wandering off. He gave my 61year old husband a rusty shovel blade without a handle. No one from uhaul helped clear the truck a path out of the lot. After long effort my husband dug out the truck enough to move it around the car. He missed an appointment for a Covid test required by the state we were traveling to because he was stuck on the lot for over 45 minutes.

Angelo was very professional knowledgeable and polite 3 things that are unfortunately hard to come by. Uhaul - the first and still the best.

Great service

I was charged for a 2 day rental when when I left the facility I was told to have the Trailer back the next day I rented it around 6:30 I returned around 6:45 I did the truck share I did not know that it would be closed due to the snow the manager or the customer service rep told me that I didn't have to bring it back if the weather was bad he would extend my time if the snow was very bad I took a chance on returning it in the weather dropped it off no damage and I was charged for two day rental I will never use Uhaul again i rent pretty often from you and I will not recommend you to anyone

Picked up truck at 2PM. Returned it at 7PM. Owner said he would e-mail the bill. Received the bill the next day but the return was not entered until the next day and they charged me for two days on a five hour rental. Filed a complaint with CC company and they sided with the business. STAY AWAY FROM THIS LOCATION.

A LOT!! First by FIRING the africian American (I am also Africian American) with the BAD attitude!! He did not treat me as I am.a valued customer. Instead was very ARROGANT regarding a price for a bicycle posted for one price and when I agreed to buy it for the posted price ATTACHED to the bike with a type of tie needed to be cut off WITH A KNIFE OR SCISSORS, he tried to sell it to me for $40.00 more and became insulting when I questioned his motive!!! I asked for the manager Karlil Barnes who was not present but another worker gave me the managers ph number who I called SEVERAL times but has yet to respond to my call even though I left my name and phone number on his voice mail. I am writing the Better Business Bureau NOW U haul corporate office, as well as the fair trade commission!! Thanks for NOTHING!!!

after paying, took45 minutes for employee to come out to hook up trailer,waited on other patrons that were on line after me. There was a reservation. Returning trailer told to drop in location it was in,no help unhitching, trailer very heavy causing me to hurt my back. For a normal person to use trailer needs trailer jack.

The 2 young men there were amazing. The place was busy, and they stayed calm and in control. I was in a rush but could not complain about the wait because they were working their asses off. They gave each costumer time they needed. You should applaud them and give them a raise or hire more people.

Clean up there act . Have trucks ready when they are suppose to be

The transmission on this truck was slipping the whole time. Scary ride. This location is not compatible with mobile truck share pickup and return. They do not have a key locker so even though my pickup was at 7 I had to wait until they opened at 8. Despite calling the prior day to confirm I can pickup at 7. Also there is no barcode to scan to complete truck return and I was told they have never seen a barcode and to just drop the key in the box. The staff was immature and unprofessional.

I was not satisfied overall and will go to a different company next time. I was told $1.39 per mile by the employee and his manager next to him, and when I dropped the truck it was $1.89 per mile instead .. and they refused to adjust it.

Customer service is excellent V is always on point and always does a well job I always come to this location.

Truck was overbooked so I was down sized and not told. Reservation was for 7:30am but no truck so had to wait til8:00 when they opened. Truck was not big enough for what I needed so made my day harder. Customer service was terrible we I returned the truck. None of the employees would check the truck back in so after waiting 15 mins I did it my self on the app( no one else in the store). I guess they had better things to do. I will never rent from U-Haul again.

The car has no gas Battery dead I couldn't do the moving job what I rent the truck for I'm so disappointed

Computers were not working during pick up. Line was out the door, way too many people waiting to pick up their rentals. Sales associate was making phone calls to people who "had not picked up their rentals", except that they all had and it had not been recorded in the system.

nice staff

The customer service at the location was terrible. The employee that helped me had no idea what he was doing. He had me waiting there for 20 mins for no reason. When I asked him what the hold up was , he said oh I'm sorry , your all set. Also I reserved online so I wouldn't have to wait inside. And I still ended up waiting for no apparent reason.

The truck, having over 145,000 miles was dirty in the cab, had wandering steering and the roll up door needed to be lubricated - it required too much force to roll up and down.

Great company as always!

The workers were so friendly and very helpful. They stood calm when issues came up. They helped me immensely. Really nice guys! Thank you so much

Was supposed to pick up truck 7 a.m. was told time was 6 p.m. Not happy because I had reserved truck about 5 weeks in advance. Fortunately last user returned truck early. Wasted almost an hour getting my rental. Not happy.

Very slow service. They rarely answer their phones. The entire staff seems confused and not concerned about any of the customers problems. Less than half the staff were wearing masks. They made moving very stressful at a time where it would have been very helpful to have less concerns and not more. I would never recommend this location to anyone.

Computers weren't working properly. 40 mins to rent a trailer that was already reserved. The employee had to redo the reservation from his cell phone. Positive note employees were really nice and helpful.

I waked in with out a reservation of a truck and was told there were no trucks available I then went online to check if any of the other close by U-Hauls had any available trucks and turns out the store I just left had 1 available. Why do I need to jump through hopes if one was already available? Not sure if this was the stores fault or just the way the system is designed but that's just not right.

Extremely quick and easy drop off of equipment. Representative was extremely pleasant and a pleasure to deal with.

terrible customer service truck had a quarter of a tank of gas when i picked it up i was charged for a full tank workers were lethargic and not helpful at all- didnt even give the key after they took payment-had to come back and chase her down bad experience

Adam was terrific to work with. He is a pro

Did not have my truck i reserved has to rent a smaller truck for the same rate

They didn't even want to stop what ever taskthet were doing to help me check my trailer in I had to come. Ack in a second time

The young lady and the gentleman that helped me was outstanding so there is nothing you could do to make it better you should be happy and proud to have employees like them .

I rented an auto transport from there. I Received the worst customer service and to top it off. They installed the trailer wrong way. They forgot to installed the safety chain and they installed everything wrong. I have pictures, when I told them they installed the auto transport wrong and asked for the picture that they always take. There told me they didn't have pictures

Nothing

Customer service and hospitality during pick up and return was excellent and very professional

Trouble with being charged double cause they had to change the trailer due to a broken wire will have to call Uhaul and credit card company

V the guy that was very nice and helped me a lot when I was sooo tired

No one was wearing masks. All employees looked miserable. Our truck wasn't available when we arrived. Alternative truck provided would not close. Your business made an already long and frustrating day, longer and added frustration.

First they said they could not find my reservation for Saturday which I made the previous Tuesday. I made a subsequent reservation for Sunday. When I picked up the truck the truck was filthy. There was dirt on the passenger seat in the bed of the truck was full of trash. I pulled the truck back around and had the attendant sweep it out. The inside area was in disarray very messy. I asked for a 24 hour rental and they put me down for four hours. I got a call asking when I was going to return the truck. I told him I rented it for 24 hours. Then I got a $39 charge on my American Express for what reason I don't know. Plus I got charged $15 I assume was for insurance which I didn't ask for. A total bad experience.

Customer service was personal, knowledgeable, and patient.

The problem was not with this location. It was with your reservation system. I made a reservation and then went to the store (West Babylon) to pick it up only to find out it was not available. Had to wait approximately 15 minutes every time i called, just to get someone on the line. Thankfully I was able to get another one.

Truck with better condition, it have a misfire all the way to my house plus more Miles because the round trip just because I can't leave it in nj 😒

Shortage of staff It take 20 mins to get the truck keys and finish paperwork and another 25 minutes to takeout the truck because the truck parked before my truck need to be moved and they waste my 25 minutes to take out that truck. Need to hire new and trained staff that work more fast

Waited over an hour just to reserve trailer despite being the only person there for most of the time. Took my credit card information, told me I wouldn't be charged, check my checking account statement 5 mins later and see I was charged, and double the original quote. Took another 20 mins to issue refund.. And waited nearly an hour when I went to pick up the trailer because the employees forgot about me, instead they went to assist others who arrived after me. Understaffed and need more training clearly. Store manager was helpful and took care of me quickly after the others struggled for 45+ mins on the computer to enter my information.

Ayer me cobraron por que dijeron que yo había regresado la camioneta sucia y que ellos iban a lavar la camioneta por eso cobraron multas y hoy fui a rentar la misma camioneta y la camioneta está sucia igual cómo yo la entregué no la lavaron me cobraron por lavarla y no la lavaron

Mostly there is not customer service at this location, they take you credit card you license the rest you on you own, the don't even tell you where is the truck but the aplicación on the phone excellent you can do everything w the phone.

Excellent Service

The bathroom was clogged with no toilet paper. The wait times were very long.

The manager disappeared and you had one girl who was inexperienced to help quite a few people. She said she couldn't give us a key to use the storage but when she finished with the line of people she would open it for us. Essentially we rented a storage area but couldn,t use it. Everone was complaining and talking about never using you again. I was furious . Where was MR Ryan Nedd. So many other problems occurred. I was furious and exhausted I want you to know I never complain because of many reasons. Worried about the potential damage it could cause Maybe I don't understand what was really happenning. But this experience from the moment I decided to use "U Haul" was so outrageous .

Wonderful management!

Unit was fine, the time it took to book it was extremely excessive. Computer system is extremely slow and they were short staffed.

Love using this company.

Face-to-face at the facility: the attendees were patient, helpful & helped to resolve any of my issues;

Everyone was Extremely accommodating we are very pleased

Return customer. Always pleased with the product.

Excellent customer service, thanks U-Haul

Robert Hairston is a amazing asset to your team very polite and took care of all my needs in a fast and upbeat manner I will definitely be coming back in the future and referring other people

Very helpful staff.

I think if you say 24 hour you should have that and only one axis door Is not feasible because suppose you have storage on the other side so you have to walk in to one door and get out another Danger

No complaints, but it would be nice if there was lighting inside the units.