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Kevin W | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage Of Farm Pond
Testimonials From Recent Customers
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Nice experience of an typically stressful event
LYNDON GThe lack of service was terrible
Karla BSecond week in a row after returning incorrect amounts were attempted to be charged to credit card and did not close out contract soon after drop off Multiple employees smell of heavy marijuana use And behave as if under the influence
JOSHUA PThe service desk staff was excellent. She was very helpful on both days. Unfortunately I left a box in the van when I called the next day to locate it the box was "gone."
THEODORE NI have concerns with this move out date. I've been in contact with the facility and advised I moved out on 11/26/24 but this shows a move out date of 01/23/24. Staff is always rude and not helpful. Trucks not cleaned and gas and mileage were off.
Teresa F | Overall ExperienceTodo fue muy rápido muy buen trato y excelentes precios gracias uhaul seguiré rentando con ustedes
YUNIEL PCustomer service can be friendlier.
MICHAEL SSuper easy drop off when finished. Helped me back the trailer into a spot on the lot, unhooked the trailer, thanked me for my business, then went back to his pizza! And referred me to where he ordered it from. Being new in town I now have all my belongings moved and a new pizza place to try.
JAMES MN/a
WANDA JI had a great experience it was smooth, fast and excellent customer service
Kelia FKept workers like the one that Esperance Saturday morning at 9:00am Very polite Young lady and man that was there that morning in assisting others, the same as they did me very polite very helpful. They deserve the 10 and more.
TERESA GDolly rental is limited- improve mobility to include tarp and a few boxes
YVES DCustomer service was very good and attentive
EDDIE NSee above.
MICHAEL MThe experience was great, however; the truck itself drove like it needs maintenance. The brakes definitely need to be checked but otherwise the truck was super clean.
Quianna DNothing. My rental met my expectations.
GARY MI have few words to say: Thank you to everyone involved in my journey with the U-box, the ones on the phone, Susan the pick up driver (New Jersey), the gentleman at Tryon office (Charlotte) and the nice and sweet Lady (forklift) at Albemarle location, where I Acces my belongings, you are all amazing, I appreciate your cortesy, kindness and excellent customer service… love you all! Blessings… Best business in 2025
angela pEverything was great
CHRISTOPHER CThe inside the cabin had a strong smell of marijuana
ALI FThe experience was great. The two team members were very helpful, knowledgeable, and had me in and out in a flash. Very appreciative of the way they were performing their roles and responsibilities.
HAROLD QExcellent service and great service thank you
Rafael AI was hospitalized and didn't get to respond to any of you guys notifications which resulted to You guys selling my things im very upset about it because my deceased parents things were. In that storage now you guys are calling me about a balance shame on you for even asking for a payment
Tara H | Overall ExperienceGreat customer service would use again.
Cameron S.
PAVEL RThe only thing was the service light stayed on and you could smell something like it was burning. The transition was wonderful,the truck didn't break down it did the job!
JAMES SThe young lady that help me was very sweet but she did not express or point out where I needed to drop the key off. I had to contact customer service to get assistance, which they weren't able to help me either. So I was literally outside of UHaul for at least 15 minutes trying to figure out where the key drop off was. I also did not appreciate when I booked the truck I was given one price but when I went to actually pick the truck up I was due to pay an additional $40 .. that is something that should be told & understood while booking on the website. I shouldn't be told one price then when going to pick up the vehicle it an entire $40 difference in price!
CHRISTIANA GThe young lady who was my rep was wonderful!
BENITA OThe heat did not work in the truck.
STACY GThe staff was very helpful and pleasant to work with thanks for your help.
KRAMIA NVery professional, and I will rent again
ALEX SNothing really everyone was very helpful and understanding
LERON PI made a mistake when selecting my rental on line. The staff on site was helpful and got me a suitable truck.
Lynne JMake your associates a little more professional and courteous
Abdul CBoth staff members were out of the office when I entered and it took awhile for them to come in because there was no notification to them. Would also like my refund back quicker since it was an overpay hold because it was a prepay card
ROBERT MGood customer service. Next time workers need to walk around truck with customer
Margaret QThe young man that helped us when we picked up was incredible. Very helpful and pleasant. Keep hiring people like him. I'm sorry I didn't get his name.
TAMARA GThe engine kept slipping into neutral from reverse. This is extremely dangerous and not normal.
Alayna MMaria was excellent and very pleasant.
MARY OIt's all good
JOSE GPerfect!
WAI Mcustomer service rep was very helpful and attentive.
NERISSA HI was attended to by the general manager, I forgot to ask her name. I was impressed by her professionalism, politeness and very kind nature. She solved everything I needed
ANTONIO ABest service
PATRICK MThe service was very excellent and customer service was extremely nice
CORNELIUS GThe General Manager was awesome.
Kelvin QI admire the fact this place had plenty of carts to help my move in more effortless.
DEION G | Online Move InJk
JOE KNothing. We received good service.
Karole WCustomer service was terrible. The people working the desk were dismissive, rude and unprofessional. I would rather drive to the other side of town than rent from this location ever again.
EVELYN CNice customer service & affordable price
DEMELASH EBoth employees were friendly and accommodated my needs and addressed my issue quickly.
Shannon DDiscount to previous customers on mileage and future rentals.
MARK WI believe I received EXCEPTION SERVICE 😊!
CAROLYN GOnly thing I could say is staffing but that not an uncommon occurrence at most places. Have the staff have to Service more than one customer at a time can be rough on the employee and diminish the quality of the experience.
JOSHUA MEverwas great from beginning to end fast service easy quick drop off
DENISE SMake sure those trucks you give out are regularly maintained. No one wants to deal with mechanical issues with a loaded truck. But I do understand things happen. They did take care of my situation tho.
MARY-ELIZAB PThanks for all your help. You made this a pleasant experience.
RONALD HEverything perfect
ROBERT Rgood customer service
JACQUELYN JJust thought it was interesting I came first as a walk-in & no trucks available but go online & reserve a truck at the same location & trucks are available
JONATHAN HEverything was excellent. I appreciate you all and I think staff did a very good job. Thank you very much.
TARONE PMove in date was 10/28/2024
Annette P | First ImpressionsThe representative was heaven sent
Gloria C | First ImpressionsStaff were excellent! They even gave me a water while I waited noticing that I had a rough day!
SHANNON B | First ImpressionsGreat staff and service
DESTINY D | First ImpressionsBrittany and I forgot the other girl name but they were all awesome
Brittany N | Overall ExperienceIt was ok for the location but it was an eye sore to see the male staff load an until truck cleaning out a unit and watching them take what they want and put it in their personal car smh! I guess that's the normal for the process!
Shavon A | Overall ExperienceWell done
Ryan S | Overall ExperienceIn the time I had my things in this U HAUL didn't have a problem at all so like to say thank you and if I need to come back would love to do so So thank you very much take care God bless
NOEL R | Overall ExperienceWaiting, not enough help or really busy. End of the month, maybe people moving in and out and needing trucks.
CHRISTOPHER P | Overall ExperienceOwner and staff were very approachable smart courtesy very good experience.
William H | First ImpressionsGreat Customer Service!!
Alma C | Overall ExperienceI had to move from KY to NC, but in the meantime I had to be in Brazil for 2 months, so we rented a truck, moved all of our stuff to a U-haul storage, left it there for 2 months and went back and did the moving to the new apartment. Everything was excellent, the rental of the first truck, the storage and the rental of the second truck for the moving.
Yago L | Overall ExperienceThe General manager Lanautica was very patient and supportive with my family and I. I really appreciate all of her help and support, especially during a difficult time in my life. I wish there were more people like her on this earth.
Anita J | Overall ExperienceNeeds better communication with customers about telling them about auto pay .A customer shouldn’t lose money for when they are moving their items.I got charged for the month and I moved out and I informed them before my due date I was moving out had to pay to cut my lock off
Levenson M | Overall ExperienceThe manager there she is very nice, polite, and helpful thank you for your service
Antoine J | First ImpressionsGreat staff
MARY H | First ImpressionsThe employees were very friendly and helpful!! 😊
Michael W | Overall ExperienceIf I have storage needs in the future
Anita B | Overall ExperienceLanautica is the type of professional you wish you had the pleasure of dealing with at every company. Had a nice experience with U-Haul at Farm Pond, my only reason for leaving is due to moving out of town.
Christian H | Overall ExperienceThanks to Brittany, all of my immediate needs were met. Thank you. She was understanding and got us what we needed as quickly as possible.
Leonna F | First ImpressionsI came in to remove the last few things out my storage and the guy working up front (short AA male) was not friendly, or willing to help me at all. I told him I was trying to get into my storage unit and but it said I needed to check in. He was acting as if what I needed was so difficult. After finding out what to do by myself I said "that's all he had to say" he then replied aggressively "I did say that" I told him I couldn't clearly understand him because he was talking so low and mumbling. He began to shout "HAVE A GOOD DAY" over and over in a taunting manner. Idk if he wasn't having a good day or simply doesn't desire to be an employee anymore…but his attitude was very distasteful!!! I would never rent a storage unit again from here just based on his behavior.
DOMONIQUE D | Overall ExperienceI had no problem storing my belongings at this storage. It is ALWAYS clean and well lit. It is the perfect place if you're want your belongings to be safe and clean. It's temperature controlled so your furniture won't be damaged. It's worth it!! If I need it again in the future, I'll definitely use this place.
Kadian D | Overall ExperienceI love the storage room bathrooms always clean storage rooms it's self was always clean and cold
MARQUIS Y | Overall ExperienceBrittany was a big help very funny and had a great conversation. I'm glad I picked this location
Chenia B | First ImpressionsVery smooth transactions. Easy! And a very friendly staff!
TERRY B | First ImpressionsThey took good care of me. Never any attitude. Had a pleasant stay with you guys thank you.
Chemere B | Overall Experienceeverything was well excepted the way I plan to see it got to say never new there was storage space inside
NOEL R | First ImpressionsIt was the WORST EXPERIENCE IN MY LIFE AND I WOULD NEVER RECOMMEND UHAUL IN CHARLOTTE to anyone. They were rude unorganized and unprofessional. Sharon Rd and Albemarle Rd are the worst management I ever experienced in my life.
Kareesha R | Overall ExperienceManager and staff are very friendly and understanding ❤️
YAHNIQUE E | Overall ExperienceMy unit had roaches coming from the unit next unit which is why I moved out..
Antonio E | Overall ExperienceMore storage units are needed.
Tim G | First ImpressionsGreat service
Audry J | First ImpressionsEverything was above and beyond thank you very much! This became very convenient for me with what I had to do!
TONY S | First ImpressionsVery great customer service. Best U-Haul I've done business with.
Dennis R | Overall ExperienceI really like the alarm feature on the unit.
DEBORAH D | First ImpressionsStaff ALWAYS courteous.
Deborah D | Overall ExperienceTammi was very polite and helpful!!
Andrew C | First ImpressionsEverything was great
Sean L | Overall ExperienceVery nice persons who attended Thank you
Lucero V | Overall ExperienceThe staff was Amazing very helpful!
KANIESHA E | First ImpressionsVery nice, professional staff
Anecia S | First ImpressionsStaff awesome, very thoughtful friendly and no stress free process
Deborah D | First ImpressionsMy reservation was made but when I got there, there was no guarantee a unit would be available. This is a fault of UHaul and not this location from what I was told. Also, make it clear on the contract that blankets should be folded. Disappointed to see it on a sign that had been covered up by movers the whole time.
Christian H | First Impressions