I kept my end of the contract, though after coming in contact with a rude attendant upon returning the equipment that was rented, I was charged twice for services, and the mileage rate was also incorrect. Now, I have been told that it will take Uhaul 2 to 3 days to process my refund; thereafter, my bank will take an additional 3 to 5 days to deposit my money back into my account. It took 10+ minutes for my call to be answered to dispute the bill and I am on the phone now waiting for another customer service department of Uhaul to explain the situation again to get the refund process started by tomorrow (Monday). The system says this will take 14 minutes - in addition to the time I have already been on the phone waiting. The process went downhill considerably after the initial rental transaction.Latanya W.
Customer Reviews for U-Haul Moving & Storage of Fairgrounds
Birmingham, AL 35208
(5 Points W Ensley)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jayla B.
Provide sanitizing wipes or spray.Amy J.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.ETHEL W.
El cliente no dejó un comentario.Jameka W.
The drop off key box was not orange and hard to find at Bessemer/Fair Park location in Birmingham, AL. We were looking everywhere for it.Phylicia M.
El cliente no dejó un comentario.BRENDA D.
9/4/21 for 9/1/21-Please explain to any client / or customer , why it may seem like we are being twice for gas . 1.) You have to fill the gas back to it' original level . Then , 2). Pay $ .59 / more a mile . Keep up the GREAT WORK - 9/1/21 Day & Night shift Managers . 9/1/21' Day shift' Manager = EXCELLENT ! & Night shift ' Manager Monica = EXCELLENT ! Thanx FAIRGROUND UHAUL for my day & Thanx Uhaul for allowing me to rent 1 of your vehicles ..CATHY N.
The female that I guess was truck attendant was EH. But my representative was niceTiffany C.
It was goodQUILICI H.
The last time I got just the right size Van for my needs. Sometimes I would prefer a smaller van in replace of a truck. I can understand why that location don't like trucks but a smaller van would be nice sometimes.JOHNNY D.
We were incorrectly blamed for damage to the truck. Someone propped up cardboard in a hole and the employee that did the walk around of the truck did not see it. Nor did I because of the awkward location. The damage was not found until after we returned with the truck. Not our fault. Staff should have been more thorough. Other than that, it was great.Edward F.
The lady who rented to me was very niceERIC L.
Everything was great. Monica Murphy was a big help. I was in and out in 5 minutesLeslie W.
Uhaul charged me for gas and I put gas back into truck and I would like a refund put back on my card please thanks 2055206906 Sharon EvansSHARON E.
I can't remember the name of the lady behind the counter but she was very kind and helpful. I would come back to this location just to deal with her. Breath of fresh air compared to what I'm used too when dealing with Uhaul.TRENTON G.
Moving the after hrs drop box by the door would make it more accessibleMatteus R.
El cliente no dejó un comentario.shawn C.
Stay as you are.Gwendolyn H.
El cliente no dejó un comentario.Monique T.
El cliente no dejó un comentario.Verna B.
Corey was very friendly and helpful with scheduling the truck! ¡Gracias!Charles C.
Good service.GERALDINE B.
El cliente no dejó un comentario.WILSON D.
El cliente no dejó un comentario.Ken C.
Wasn't a great experience. I have rented several uhauls in the past, but this one wasn't a great a experience. The location was far away, but I expected that as the staff was nice enough to squeeze us in on a busy weekend. The uhaul drove really bad, misfired a lot and would barely do 60 mph on the interstate. Upon arriving to my neighborhood the truck gave off a loud pop sound and a strong smell of sulfur chocked us out in the cab. I barely made it to my residence. Then when the maintenance crew came to get the truck this information was never passed on to the rental location, and they called me several times asking where the truck was. I believe this issue has been sorted out, I just will avoid this location if their trucks are generally in this condition. The maintenance crew was extremely helpful, professional, patient and reassuring.SIDNEY W.
Wash and check the vehicles. The van was dirty and had some type of all on the gas pedalANGEL B.
El cliente no dejó un comentario.Christine D. | Overall Experience
When doing the survey to check truck.. I received a error message. The gas meter was not on half full like stated and the hand truck was on in the truck. I know things can get a little busy but these things need to be checkedDAWN M.
El cliente no dejó un comentario.MARTHA F.
Uhaul should be ashamed of the service that was provided here. I was made to drive 15 miles out of the way 2 times in order to pick up a truck that looked like it had been driven through dust storms forever without ever having been washed. There was no available service agents to compensate or offset the fact that my original booking was set for a place >1 mile from where I needed to be, therefore causing me to drive about 50 miles in excess of why I needed the truck to rent. Your service is HORRIBLE and I will jog only strongly advocate against you to anyone who mentions your company, but I will also NEVER purchase any of your products again, even if I should only need a cardboard box. I will be disputing any additional charges added to my account with my credit card company. Thanks for the inconvenience and showing just how much your company could care less about its customers and instead focus on only getting to take their money.Jonathan T.
I reserved a truck 3 times and the first two were double booked causing me to drive an hour and a half one way out of my way to rent the trucks and then have to drive back home without a truck.Jarred F.
Monica was very helpful at the location that I was sent to! But I have to complain about the company in general. First I was sent to a location further away than the first 2 locations that they had scheduled for me to go to and then when I got there 15 minutes ahead of my appointment time I was told there were no trucks. After over an hour of waiting someone finally brings in a truck. I was patient and it worked out but Uhaul shouldn't let people make reservations for a rental if the dont have the trucks to do it.Heather D.
Van was not cleaned up adequately in my opinion. However, the convenient location and competent staff was a plus.Anre F.
This was not my choice location. This location added 30 miles round trip to my trip. Which put me over on miles expected.Mickie T.
El cliente no dejó un comentario.ROSHIMA W.
El cliente no dejó un comentario.LEONIDAS S.
El cliente no dejó un comentario.STEFANO D.
The contact less pick up wasn't operating properly, but other than that little hiccup things went well.Sherrel H.
El cliente no dejó un comentario.TIFFANY P.
My uhal location was changed at the last minute which made me go further than my location distance I originally had. Then when I picked up my uhal the storage place had closed due to my time getting pushed back. I was never able to get my stuff then when I returned back to uhal I asked for a refund and they still charged me for Milage used.Olivia C.
The truck should never be rented to anyone it is in dangerous mechanical conditionDEMARCUS G.
El cliente no dejó un comentario.John D.
Not a clear drop box location and instructions communication i called the number for the drop off after being on hold then talking to someone the location still called to tell me was going to charge meKelly N.
The location opened up 45 minutes late! Otherwise the online experience was excellent.Jhamall W.
El cliente no dejó un comentario.Seyedabdollah M.
El cliente no dejó un comentario.Paula B.
Clean and sanitize trucks after each customerCassandra S.
Truck looked like it had been involved in several accidents and smelled worse.Amber C.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Zack H.
El cliente no dejó un comentario.Deion G.
El cliente no dejó un comentario.Katrina B.
El cliente no dejó un comentario.Mardell G.
El cliente no dejó un comentario.Roosevelt B.
The staff was friendlyBeatrice R.
El cliente no dejó un comentario.Nicholas Yaw Asa O.
El cliente no dejó un comentario.Mary H.
Excellent! Service! Always! Shenita!Angela M.
El cliente no dejó un comentario.Marcoos T.
So friendly and helpful!! (unlike Pelham, AL location)Darrell W.
El cliente no dejó un comentario.Kamedra P. | Overall Experience
Terminate everyone that works there. The employee's were the rudest, most un-professional people I have ever done business with.I am in total shock as to be cursed at in the presence of other customers. The same employee called my phone and after her rude conversation , hung up on me. I will never rent from uhaul again. Simply unbelivable......Frederick P.
El cliente no dejó un comentario.ERIC G. | First Impressions
El cliente no dejó un comentario.Willie L.
Nothing, the return was quick and easy.MALCOLM H.
Don't let them change you pickup location in the middle of the night and not notify you until you arrive at the original location. Such a scam. Added 30 miles (@0.99/mile) for a $30 fee I shouldn't have needed. I;ll go with Ryder from here on out.Daniel C.
Improving the paper work process so that actual feul level matches paper work so customers are not over chargedDavid J.
Weekend, evening Attitude could be better the younger worker Are very rude and unhelpful do not answer questions when I ask and talk on the phone while standing to be waited onMarcoos T.
El cliente no dejó un comentario.Belinda W.
El cliente no dejó un comentario.Melanie B.
El cliente no dejó un comentario.Jerral T.
Putting a address instead of the 800# It was horrible. Stop at gas station, my mother asked for help on finding uhaul place. Finally got to speak to someone on uhaul# and had to drive across city to dropoff location. Other than that everything was good. Truck was good..Sheena S.
The front desk representatives should be friendlier and speak clearly. The store was also very hot.Jamiatra D.
El cliente no dejó un comentario.Benita W.
The return procedure should be improved. The writing on the contract is too small. My location couldn't be verified.Velda K.
It's very difficult to get this location on the phone and they will add extra charges to your account.Terri Y.
Front desk person was extremely rude and unfriendly. Would only recommend contactless business. No customer service skillsCorey C.
El cliente no dejó un comentario.Storm Y.
El cliente no dejó un comentario.Terry M.
El cliente no dejó un comentario.Bryan B.
Customer Service Training. My experience picking up the vehicle was straight forward and pleasant. However upon returning the vehicle the female representative working was very rude and disrespectful. When I pulled onto the lot in the truck, she was in another uhaul truck that had been returned, while conducting a personal telephone conversation. I said, "excuse me young lady, can I leave the truck parked here?" Without looking at or acknowledging me she responded, "put the truck under the green shed". The parking lot was crowded, the truck the employee was in was parked to my left, parked beside (parallel) the green shed. The truck I drove onto the lot, was stopped beside the vehicle the employee was in, mine was facing the Office door. I proceeded to unload some personal items from the uhaul rental into my niece's personal vehicle. She had come to pick me up, I said to my niece I think she said to park the truck under the shed. I'm not sure because she didn't look my way when she said it. However, I could not pull the uhaul rental under the shed because two other Uhaul Vehicles were parked blocking the entrance. Instead I went into the office to make sure I had completed the return process. The employee in question, was behind the desk along with another female employee. I stated I was returning my rental uhaul, the 2nd employee asked where I had parked the truck. The 1st employee responded before I could speak, "I Already Told Her To Put It Under The Shed"; the tone was sarcastic. I'm old enough to be her mother, I said Young Lady You do not have to be so rude to me! Her response was well I'm not from here! My response was you should Keep that rudeness and disrepect! Maybe she did not mean to be disrepectful, maybe that's how she treats people. But there is a correct respectful tone that should be used with anyone as a common courtesy. I'm not trying to have her disciplined or fired. However, I simply came to return a rented vehicle and at my age I simply will not accept an employee disrespecting me or talking to me as a customer in a condescending manner. It Simply was unprofessional, unnecessary and uncalled for. The 2nd employee walked out with me, and simply said "Ma'am I'm sorry for what just happened." She then Moved the two trucks that were blocking the entrance to the Green shed, and I pulled my rental in. As a customer and Human Being, I give respect and expect to be treated likewise. The employee in question needs customer service training.Linda G.
First time used. Experience was smooth.Gwonda S.
When you make a mistake the fix should accommodate in favor of the customer. My issues could've easily been fixed on day one but because the manager Brandon from valley Ave location wasn't willing to go the extra mile to please a customer my experience was less than pleasant. And truck I had was garbage and needs to be pulled and serviced or junked.Sonya J.
Customer service needs improvementHanh R.
I was not informed I have a after hours fee before I purchased the rental!Tamiko C.
El cliente no dejó un comentario.GREGORY S.
El cliente no dejó un comentario.Taikersha G.
El cliente no dejó un comentario.Roosevelt L.
For the employees to have the trucks pulled away from other trucks so that there wouldn't be hazards and they employees make the key slots and anything else well known to the customers.Yolanda S.
El cliente no dejó un comentario.Jocelyn K.
El cliente no dejó un comentario.Greco C.
El cliente no dejó un comentario.Andrew H.
Shanita is great!DEBORAH N. | Overall Experience
El cliente no dejó un comentario.Raven J. | Overall Experience
They didn't clean the ðŸ›» before we left the parking lot.Rickie R.
El cliente no dejó un comentario.JAMICHEAL S. | Overall Experience
El cliente no dejó un comentario.April W.
Servicio al clienteMalvin F.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.Tayler H.
El cliente no dejó un comentario.Brian M.
Allow them to turn the air conditioning to a reasonable level. Consider a second employee in the office to keep the line from backing up five deep. Luckily for me, I was second.nathan T.
This is a great location. Large selections. Only complaint in all locations is that customers are no longer allowed to call and extend rental if necessary.Calvin J.
The young lady who helped me yesterday deserves a pay raise she was the only one working in the facility as well as making sure everybody was okay she held her own and she did it with a smile and gave excellent customer service at the five points locationJasmine T. | Overall Experience
El cliente no dejó un comentario.Robyn m. | Overall Experience
Angel was very nice and helpful. I asked her a question and she explained everything to me. She took her time and it was another female there also I think she was new but she was nice also. The unit was very convenient to me.RUBY W. | Overall Experience
El cliente no dejó un comentario.Ashanta T. | Overall Experience
El cliente no dejó un comentario.Efreo H. | Overall Experience
I rented the unit on behalf of my Nephew who lost his mother to a heart attack in July and his Stepfather in August. He lives in Florida and needed someplace to store househhold items. I am extremely disappointed that I could not get a refund of the unused portion of my rental payment. The ending date for my initial rental was 24 September. Prior to that date, I made a payment. My nephew and I cleared the unit out on 27 September, just 3 days later. I believe that I should only be charged for the 2 or 3 days from the 24th. and rest should be refunded to me. Gracias por considerarnos. Mattie D. HarperMattie H. | Overall Experience
El cliente no dejó un comentario.mary h. | Overall Experience
El cliente no dejó un comentario.Amanda W. | Overall Experience
The storage facility itself was excellent. I used the unit for several years and found no problems with my stored items. The problems that I had was with the parking. On Saturday, September 12, 2020, I parked my vehicle in a parking space painted for parking. When I parked, I felt a pull on my right bumper. When I looked, a nail protruding from the cement barrier had ripped off the right side of my bumper. I informed the manager, Shinita Cunningham. She said that the parking spots were for hitches, but there were no signs saying the parking spots were for the hitches. I now have a damaged bumper and I am not pleased about it because it could have been avoided. There are no customer parking spaces for storage customers. That problem needs to be addressed. On Sunday, September 13, 2020, the normal staff was off. The gentleman filling in could not open the storage area because he did not have the keys or codes. Me and my family waited for 1 1/2 hrs but were still unable to get into the storage area. I thought it was ridiculous that he did not have the correct information necessary to continue normal operations. It was very frustrating and I had to reschedule meeting dates with my family to complete emptying the storage unit. Communication is of the utmost importance to keep a business functional and your customers stress and worry free.MATTIE M. | Overall Experience
Customer Service was EXCELLENT..Danita S. | Overall Experience
El cliente no dejó un comentario.veronica e. | First Impressions
El cliente no dejó un comentario.Jenoa S. | Overall Experience
Very ,Very, helpful. Staff went over and beyond to make sure I was satisfied. KUDDOS TO THE YOUNG LADY THAT ASSISTED ME TODAY..Danita S. | First Impressions
I wish the upstairs storage had a ramp we could use that when taking the washer and dryer upSheena C. | Online Move In
El cliente no dejó un comentario.Robyn m. | First Impressions
El cliente no dejó un comentario.Chakita S. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!