Comentarios de los clientes para U-Haul Moving & Storage of Fairgrounds

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Fairgrounds

Clasificación general:

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Lucretia P.
Clasificación:

El cliente no dejó un comentario.

Rosemary H.
Clasificación:

Great customer service from Ms. Cunningham!

Efreo H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

PATRICE R.
Clasificación:

El cliente no dejó un comentario.

Carla S.
Clasificación:

El cliente no dejó un comentario.

Brandie H.
Clasificación:

El cliente no dejó un comentario.

Jequanda M.
Clasificación:

There was only one person working the store but she was awesome and her own team player! Kudos to her because she wasn't stressed, providing excellent customer service all while there was a line going to the back door. She ensured the equipment was in great condition and kept a smile. She definitely needs a raise!

DEMORRIS P.
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El cliente no dejó un comentario.

VINCENT W.
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Keep up the good work and friendly customer service.

Areather B.
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El cliente no dejó un comentario.

Matthew K.
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The equipment was clean but was a death trap driving wise. The vehicle fishtailed and swayed at highway speeds. Luckily I didn't have a wreck and become a millionaire.

Mattie H. | Overall Experience |
Clasificación:

I rented the unit on behalf of my Nephew who lost his mother to a heart attack in July and his Stepfather in August. He lives in Florida and needed someplace to store househhold items. I am extremely disappointed that I could not get a refund of the unused portion of my rental payment. The ending date for my initial rental was 24 September. Prior to that date, I made a payment. My nephew and I cleared the unit out on 27 September, just 3 days later. I believe that I should only be charged for the 2 or 3 days from the 24th. and rest should be refunded to me. Thank you for your consideration. Mattie D. Harper

mary h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JaJuan L.
Clasificación:

El cliente no dejó un comentario.

Bianca M.
Clasificación:

El cliente no dejó un comentario.

Todd E.
Clasificación:

El cliente no dejó un comentario.

Joyce W.
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El cliente no dejó un comentario.

Rajesh K.
Clasificación:

very friendly

Chester P.
Clasificación:

Perfect!

Eli D.
Clasificación:

The representatives were very helpful!

Korey S.
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El cliente no dejó un comentario.

Marvin P.
Clasificación:

I they literally over booked the storage unit and my stuff is still on a truck right now on their lot. And I've paid for a storage unit that I'm not ramble to use. They won't answer the phone to let me know what's goin on and they have my money

Lashondra D.
Clasificación:

El cliente no dejó un comentario.

Alex W.
Clasificación:

Clean location.. the second drop off we had to go to. The first location we were given was an abandoned parking lot with drug needles all over the ground and no one to return the truck to, on pearson ave.. this was location was very friendly , very helpful and very clean...

Amanda W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ardregus T.
Clasificación:

El cliente no dejó un comentario.

MATTIE M. | Overall Experience |
Clasificación:

The storage facility itself was excellent. I used the unit for several years and found no problems with my stored items. The problems that I had was with the parking. On Saturday, September 12, 2020, I parked my vehicle in a parking space painted for parking. When I parked, I felt a pull on my right bumper. When I looked, a nail protruding from the cement barrier had ripped off the right side of my bumper. I informed the manager, Shinita Cunningham. She said that the parking spots were for hitches, but there were no signs saying the parking spots were for the hitches. I now have a damaged bumper and I am not pleased about it because it could have been avoided. There are no customer parking spaces for storage customers. That problem needs to be addressed. On Sunday, September 13, 2020, the normal staff was off. The gentleman filling in could not open the storage area because he did not have the keys or codes. Me and my family waited for 1 1/2 hrs but were still unable to get into the storage area. I thought it was ridiculous that he did not have the correct information necessary to continue normal operations. It was very frustrating and I had to reschedule meeting dates with my family to complete emptying the storage unit. Communication is of the utmost importance to keep a business functional and your customers stress and worry free.

Thelma R.
Clasificación:

Need to be a little more polite. But was ok.

Darryl V.
Clasificación:

El cliente no dejó un comentario.

Erica B.
Clasificación:

El cliente no dejó un comentario.

Jonina K.
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El cliente no dejó un comentario.

Thelma T.
Clasificación:

El cliente no dejó un comentario.

davetta B.
Clasificación:

Great customer sercice

TONITHIA W.
Clasificación:

You can inform them that they will be charged for another day if 1hr late

Robert C.
Clasificación:

I would like to submit a forma dispute and would like a refund of the cleaning fee as well as the after hour fee. I returned the van clean and spent 45 minutes alone in the dark at the Uhaul return trying to get your website to work. It said that there was no record of my rental at uhaul.com/share. I had to leave for my safety and just drop the keys in the drop slot.

Brittney C.
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El cliente no dejó un comentario.

Gregory N.
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El cliente no dejó un comentario.

Thomasine J.
Clasificación:

Truck was cleaned. Truck engine light came on. When applying brakes truck seemed like it wouldn't stop. Think truck just needed to be serviced

Jarrod C.
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El cliente no dejó un comentario.

Hayes L.
Clasificación:

I would rent from this location again.

Lorenzo S.
Clasificación:

El cliente no dejó un comentario.

Harriette P.
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El cliente no dejó un comentario.

Sequoah R.
Clasificación:

Check out, and check in was easy.

Danita S. | Overall Experience |
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Customer Service was EXCELLENT..

JASONYA S.
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El cliente no dejó un comentario.

Angelisa H.
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While I was picking up my truck, a young man standing behind me was talking on his phone and cursing and talking filthy right behind me when I turned around to say excuse me he cursed at me and scared me. The lady behind the counter was very kind and took care of the situation. I believe that she should be rewarded for D escalating a tense situation.

veronica e. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

James W.
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El cliente no dejó un comentario.

Tomichael H.
Clasificación:

Shenita is always courteous and attentive.

Rene S.
Clasificación:

El cliente no dejó un comentario.

Ron-Nika J.
Clasificación:

El cliente no dejó un comentario.

michael B.
Clasificación:

El cliente no dejó un comentario.

Antonia R.
Clasificación:

El cliente no dejó un comentario.

Ken F.
Clasificación:

El cliente no dejó un comentario.

Jenoa S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rockell J.
Clasificación:

Make sure everything works in the truck. Make sure everything clean

Marion T.
Clasificación:

A/C upper vents did not function. Side mirrors would not stay in position.

Janeciara B.
Clasificación:

Train employees to have better customer service and not to add charges on people without their knowledge

Sheila Moore D.
Clasificación:

We had to call back to extend the days we needed and it was not a problem! Very easy to work with you and your situation!! Would recommend to a friend!

Branden B.
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El cliente no dejó un comentario.

Uwimana C.
Clasificación:

El cliente no dejó un comentario.

Kawaitta D.
Clasificación:

El cliente no dejó un comentario.

Carletta W.
Clasificación:

Please make sure staff has enough help on Sunday. At least 3 people should be there. It would make it easier for the staff to maintain each station. The lady that was performing the morning check-ins had such a pleasant attitude and was the kind of person I like to handle my customer service experience. Upon return, another young lady was there. She had great attitude and was pleasant as well.

Patricia G.
Clasificación:

El cliente no dejó un comentario.

Erwin L.
Clasificación:

I hope I never have to us U-Haul again. The reservations process sucked. I did not like the pricing. I could have went to a competitor and gotten a flat rate with unlimited mileage but had no choice but to use U-Haul because all of the other competitor's van was rented out. I returned the van and the system automatically charged me for gas that I know I put back in the tank according to where it was when I got the van. A U-Haul employee was there with me upon turning the van in and I showed him, according to the paperwork I had indicating where I should refill the gas tank to. He said he was going to fix it but when I checked my credit card transactions the charge was still there. I just did not like the experience. I called the customer service line and was on hold for 45 minutes to an hour to get someone. Again I no choice but to use this company because I originally reserved a van with a competitor ahead of my move and got a call from them the day before saying they had to cancel my reservation because of van troubles and they didn't have a replacement, I will deal with them on their own customer service site, but that's how I ended up at U-Haul. I just did not like the outcome dealing with U-Haul.

KIM Y.
Clasificación:

The pick up location was changed a few days before I picked up. It was not a convenient location to me.

veronica E.
Clasificación:

Due to the COVID19, RESPONSE time at 1(800)# is stressful held for 10 - 20 minutes on multiple occassions the past 2 weeks. This is not the service we have come to expect. We rent at least once a month

GLORIA M.
Clasificación:

El cliente no dejó un comentario.

Danita S. | First Impressions |
Clasificación:

Very ,Very, helpful. Staff went over and beyond to make sure I was satisfied. KUDDOS TO THE YOUNG LADY THAT ASSISTED ME TODAY..

Sheena C. | Online Move In |
Clasificación:

I wish the upstairs storage had a ramp we could use that when taking the washer and dryer up

Gene F.
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El cliente no dejó un comentario.

Vereen J.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

El cliente no dejó un comentario.

Sheena C.
Clasificación:

The lady that worked Saturday Morning was extremely helpfully. I had so many questions and concerns, she took time to answer every questions and to help me, even though she was the only person work and had customers. She did not get an attitude nor was rude, and I know I was working her lol I just want to say Thank You for being helpfully and professional.

Shontija D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ledarrius G.
Clasificación:

El cliente no dejó un comentario.

DeGerrius R.
Clasificación:

El cliente no dejó un comentario.

Shaunterrica C.
Clasificación:

They should clean and spray the truck properly! There were roaches on the truck. The associates at this location Bessemer Rd. are far from friendly and unprofessional. I would never rent here again!

Roderick H.
Clasificación:

I was satisfied

Julius R.
Clasificación:

Great job keep up the good work

Taliesha M.
Clasificación:

Too much to type I need a phone call

Siretta W.
Clasificación:

When I checked the truck out the Customer service was great, when I returned the truck it was fast and easy

Desmond J.
Clasificación:

Continue to have available equipment

Ola J.
Clasificación:

Need no improvement; customers service was excellent as always; Thank U Ola Jordan

Mildred D.
Clasificación:

El cliente no dejó un comentario.

Tameca W.
Clasificación:

El cliente no dejó un comentario.

tommuy D.
Clasificación:

El cliente no dejó un comentario.

James B.
Clasificación:

The Bessemer location was perfectly fine. However, the location in Fairfield was unsatisfactory. My maintenance guys were told they could pick up a truck at 11:30AM and by 2:00PM, they were unable to get a truck. Whoever was at that location is entirely unprofessional.

Kevin E.
Clasificación:

The employees at this location were very, very nice and helpful.. They need to be commended for their skills in dealing with the public.

john N.
Clasificación:

Love the customer service.

Jimmy S.
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El cliente no dejó un comentario.

SHERITA O.
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My experience was great, from the reservation to the return!

Alexi A.
Clasificación:

Friendly staff

William S.
Clasificación:

El cliente no dejó un comentario.

veronica E.
Clasificación:

More help for agent, busy location

Padgett L.
Clasificación:

I was told I would have a 6x12 trailer in TUSCALOOSA, AL on the day I needed it. As I'm driving to the location (a couple miles from my house) I receive a call saying I'll have to go to Bessemer, AL (45 miles away) to pick up my trailer. This was a huge interruption in my moving process and set me back a day on moving and added a lot of stress to my move.

Shonte P.
Clasificación:

El cliente no dejó un comentario.

Charkaaela A.
Clasificación:

El cliente no dejó un comentario.

Harold S.
Clasificación:

All was well with the pick up , it's just I was required to travel from Tuscaloosa to Birmingham to pick up the truck. But overall everything else went well.

Jonathan D.
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El cliente no dejó un comentario.

Tamesha S.
Clasificación:

The tires on my uhaul definitely should have changed awhile ago.

Jessica W.
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El cliente no dejó un comentario.

Charles R.
Clasificación:

El cliente no dejó un comentario.

Daryl M.
Clasificación:

El cliente no dejó un comentario.

Lashaunda G.
Clasificación:

The ladies in the office were great and so kind. I would recommend them to everyone.

martha W.
Clasificación:

My representative was courteous and professional...Both visits were very, very, Pleasant....My needs met, my time respected... Thanks for a Great Experience. Martha R Williams

David L.
Clasificación:

El cliente no dejó un comentario.

Alvin B.
Clasificación:

The experience was wonderful the staff was froendly

Lucas C.
Clasificación:

El cliente no dejó un comentario.

Chad H.
Clasificación:

El cliente no dejó un comentario.

Farrah K.
Clasificación:

El cliente no dejó un comentario.

Tyrianne J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robyn m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Chakita S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Traci R. | First Impressions |
Clasificación:

This was absolutely the worst experience I have ever had moving with Uhaul. I just have spoke with 12 individuals from 800 Uhaul online, Ethics department, store managers, clerks, and maybe 2 individuals were pleasant and willing to assist my family and I. Hey ur storage reservation was secured wrong by representative, the services that were supposed to be available were not available putting the safety of my family at risk. The size of the storage that I reserved and was forced to down grade to a unit that almost didn’t fit the capacity of my goods. We were threatened by the staff. Worst experience ever.

Charles H. | Overall Experience |
Clasificación:

I encountered some unprofessional conduct during my experience. Twice they posted a late fee when they failed to deduct the payment; I had to call headquarters twice. I feel being I closed out account a few days after making a payment, I should've been refunded

James B. | Overall Experience |
Clasificación:

I made a payment in January and your records stating that I didn’t I went to my storage and was unable to get in it had a lock on it and I’m not pleased paying my money for something and the person steals my hard earned money but I’m moving my things out

Keona J. | Overall Experience |
Clasificación:

Management was very nice. Ms. Shenita was very easy to work with even when my account was delinquent, I received adequate notification and options to get my account current.

Jacqueline M. | Overall Experience |
Clasificación:

Thanks to y'all😊

Janice B. | Overall Experience |
Clasificación:

Excellent

kc r. | Overall Experience |
Clasificación:

Your price are to high storage and rental truck ..sorry I would not recomend u haul ....to any one that have my experience with them..

Janice B. | First Impressions |
Clasificación:

They were very knowledgeable, kind and eager to help.

Jose C. | First Impressions |
Clasificación:

Been coming here since May 1st, 2019 and I enjoy my visit every time I stop by to renew my contacts. Great staff.

Grace W. | Overall Experience |
Clasificación:

I am from Arkansas and oftentimes I am in Birmingham and requires Uhaul services whether it is storage or trucks. If I run into any online problems. I call Shenita and she takes care of me. The best!!

ANNIE E. | Overall Experience |
Clasificación:

I was verbally assaulted by the female Uhaul representative as she had her crying child at work. 4 chairs were stolen via a former male personnel, and he destroyed 4 mirrors.

Erica C. | Overall Experience |
Clasificación:

I would have given this facility an above average rating but I had a bad experience concerning the handling of my property. Some of my property was destroyed and stolen from my rental.

Howard S. | First Impressions |
Clasificación:

i have not used your service in over a year. Please follow up on this. i never been in alabama .

Cassandra Y. | Overall Experience |
Clasificación:

I had already gotten my things out of storage and no one took the time to see that, but kept writing me about my storage fees. My things been out since November and I hate they didn't check first.

Hazel N. | Reservation |
Clasificación:

Thanks very much to everyone!

robert m. | Overall Experience |
Clasificación:

We had multiple changes and thus U-Haul was able to accommodate. Very friendly manager and staff. Thank you

charles j. | Reservation |
Clasificación:

Efficient and friendly prompt service will use this facility again

Tywanna H. | Overall Experience |
Clasificación:

The Staff's attitudes were horrible. I've used this company several times, but never have I experienced such rudeness.

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