Customer Reviews for U-Haul Moving & Storage of Fairgrounds

Rating:

5.0

It was a last-minute move and ladies were very friendly and accommodating and help with storage and a truck. Very professional clean and courteous

Rating:

3.0

Our receptionist gave excellent service!

Rating:

5.0

Everyone was very professional

Rating:

5.0

Nothing every thing was perfect Mahaman has great customer service.

Rating:

5.0

Make sure you have a great customer service team my experience with them was easy and just stress free I was very satisfied keep up the good work.

Rating:

4.0

Easy Peasy

Rating:

5.0

Excellent service

Rating:

5.0

Make sure you tell people you have to be at the place when checking the car back in because you have to share the location.

Rating:

1.0

This is one of the worst experiences I have had when dealing with a business. There was no customer service and had to wait for to be service for at least ten minutes. Was also over charged on my card and will file a fraud investigation with my bank.

Rating:

1.0

The guy in office on my first reservation was rude made me never want to get a u-haul again u-haul had no gas for take off

Rating:

5.0

The lady took care of the mess the pick up store started

Rating:

5.0

Nothing they was the best

Rating:

5.0

Always great service

Rating:

5.0

No suggestions for improvements

Rating:

5.0

Great service and friendly staff

Rating:

5.0

The lady working there was very helpful, friendly and professional.

Rating:

2.0

The back of the truck was not clean at all and someone's wasted detergent all on the back of the truck and my movers feel multiple times

Rating:

5.0

Efficient and friendly.

Rating:

5.0

Shanita was very accommodating a kind. Give this lady a raise!

Rating:

5.0

Get seating area for customers

Rating:

4.0

very good

Rating:

5.0

N/A

Rating:

5.0

Have more trucks available because some customers have a tight schedule.

Rating:

3.0

Parking space was limited due to working on new adding new concrete to the area but not convenient alternative parking. Also better customer services with some of the reps others were amazing including Marquitta she help me move the truck, explain the process of storage and returning the truck, transfer the card information and very friendly to me and my friend.

Rating:

5.0

Everything was great

Rating:

5.0

The person that helped me was professional, explaining all details of the rental procedures and had excellent customer service to my entire satisfaction. I am sad I didn't get her name but I wished you had more employees like her, as she helps giving the company a great reputation!

Rating:

5.0

Free rental after you rent a certain amount of times.

Rating:

4.0

I was treated with a smile when I walked in and she was very professional and pleasant to deal with, she deserve a reward.

Rating:

5.0

Usually no problem however this time gas was incorrect photos taken but was still instructed to fill to half full.

Rating:

5.0

Nothing. Carmena and David are always super helpful and go above ans beyond!

Rating:

5.0

Mrs Sherita and I forgot her name but she had a natural cut they were so so funny and friendly excellent customer service would most definitely be back no need to improve nothing with them two women they are perfect

Rating:

4.0

Driver side headlights out

Rating:

3.0

The lady in the store was very rude and unprofessional.

Rating:

1.0

This location will give you misleading information, they also over charged me and told me it will be the next day before they can process my refund. Very dissatisfied

Rating:

1.0

When I came my key was not in drop box luckily I came 5mins before pickup. Doors was and employee was about to go home but he let me in and cancelled my reservation and wrung me up for. New one at a higher price. I was 3hours late returning the uhaul and they charged me a extra day and say I did not return until 9:55 am they also had extra miles I know I did not drive 300 miles I drove to Huntsville and back

Rating:

5.0

With increase in the number of truck Rentals during the spring/summer months, it would be nice to have more than one or two CSR's. This would speed up the process.

Rating:

3.0

Turned in to a 3rd Ave., Birmingham, AL location on Sunday 7/2/2023

Rating:

5.0

N/A

Rating:

3.0

The process was very slow. Due to the accountability of keys, I waited over 45 minutes in line with one person in front of me.

Rating:

5.0

The truck had no hand truck and one of the ladies went and found me one

Rating:

5.0

Carmea was very helpful when I picked the truck up

Rating:

5.0

I had a poor drop off experience. It would accept the mileage even tho I was putting it in right.

Rating:

5.0

The staff was friendly and extra helpful. It was much appreciated

Rating:

5.0

Thank You and God Bless

Rating:

5.0

The young lady that helped me truly made my day!! She was very professional, yet down to earth and greeted everyone with a smile.

Rating:

5.0

Moving You was the provider to unload. I have a back injury from my police career. They sent only one support helper . and he came late. I had to help carry the sofa in , and he did not set up the kitchen table. Since I had to help , I feel some of the 189 should be refunded even though I submitted the payment code.

Rating:

5.0

Everything was great at this location!!!

Rating:

5.0

I have rented several times from this location for work. Everyone I have dealt with has been amazing.

Rating:

5.0

The ladies working the morning of 5/20/2023 were very friendly and courteous.

Rating:

3.0

Mske sure the locks on their truck works. The truck i had the lock didn't work and when i returned the truck. Someone stole both dollys. And uhaul charged me instead of looking back at the cameras. I have called customer service.

Rating:

4.0

Good service pick up and drop off went smoothly

Rating:

5.0

My uhaul wasn't clean it had trash in it

Rating:

1.0

I rented a trailer for three days and your employees didn't log it in as returned in time and I was charged an additional $29.95 and $8.00 for insurance. I called this location and they argued with me even though they admitted to logging it in late.

Rating:

5.0

I rent trailers from this location because they always have what I need. The staff is excellent and always friendly.

Rating:

5.0

Everybody was friendly and helpful a love this location the manager is the best.

Rating:

5.0

Friendly staff, appreciate the quickness to checkout

Rating:

1.0

The store opened 2 hours late and the employee was rude and disrespectful

Rating:

3.0

I made a reservation went to pick up my truck, no truck available. The clerk sends me to another location, I get there, no truck. I had to postpone my movers and my move until the next day.

Rating:

1.0

Awful experience cashier wasn't friendly no paper agreement

Rating:

3.0

Ms Cunningham was good, having a extra lock on the storage when I arrived on 3 different occasions for no fault of mine is mind blowing and a huge inconvenience, due to that I decided to cancel the storage after 27 days of rental, the staff need to make sure they know the status of each building as far as not being doubled booked,payment status, etc to ensure what happened to me don’t happen to anyone else. I will not recommend this Uhaul location 3038 Bessemer Rd, Birmingham Al 35208

Rating:

5.0

The manager is great love her very helpful

Rating:

1.0

The attendant/ cashier had a bad attitude

Rating:

4.0

Thanks Rwrightbey

Rating:

1.0

I am disabled. they stole my families belongings. Moved our stuff. Claimed they fired person responsible. When I complained and asked for help. They sold our stuff. 2 days ago. Peter hall/hill Sharita Cunningham Twila should be fired for fraud, embezzlement and violation of rights. This is a liability UHaul will not survive.

Rating:

2.0

My unit got damaged really bad, all my clothes and furniture was destroyed

Rating:

5.0

Marquette was very helpful and patience. Even those she was working alone she made sure I was well taken care of alone with the other customers.

Rating:

5.0

Everyone there is so pleasant.. Awesome staff

Rating:

1.0

Lack of staff and had to wait a long period of time to check in when I checked in they canceled my reservation.. Very bad experience

Rating:

5.0

The manager was beyond professional. She was friendly, courteous and knowledgeable.

Rating:

2.0

1. Allow your customers who have been there longer than 6 months to use your private dumpster. It's selfish not to allow it. 2. Help customers toss mattresses, especially if they have been there longer than 6 months. Set up a system to help hall away items for customers who have paid for long stays. 3. If a customer has patronized your business for a considerable amount of time be willing to bend a few rules. Make it fair and willing to help assist the customer. Be willing to bend stiff rules. Then your customers will always return to a family like business.

Rating:

1.0

The storage unit wasn’t suitable for what I needed.. had to cancel and go somewhere else..

Rating:

1.0

Lamento mucho. Decir que la persona. Que me atendió de muy mala forma. Yo e requerido el servicio por otras ocasiones esta ves. La persona que atiende. No es nada agradable tenía una reservación. Y decíaque no tenía la reservación y que no tenían. STORAGE. a atenderme por qué mi inglés no es muy bueno me sentí muy incomoda con el trato hablé con una persona de servio y ella me ayudo. A que me buscara STORAGE y me dio uno muy pequeño fue nesezario buscar iotra reservación más

Rating:

5.0

nice place. helpful staff

Rating:

1.0

THE MANGER THE WOMAN! IS VERY RUDE AND SHE IS NOT U-HUAL QUALITY!

Rating:

5.0

They were great!!!

Rating:

5.0

Thanks for the free month! Awesome....

Rating:

5.0

She was nice the manager

Rating:

5.0

Always friendly and was always greeted with a smile.

Rating:

4.0

Shanita is great!

Rating:

5.0

The young lady who helped me yesterday deserves a pay raise she was the only one working in the facility as well as making sure everybody was okay she held her own and she did it with a smile and gave excellent customer service at the five points location

Rating:

5.0

Angel was very nice and helpful. I asked her a question and she explained everything to me. She took her time and it was another female there also I think she was new but she was nice also. The unit was very convenient to me.

Rating:

3.0

I rented the unit on behalf of my Nephew who lost his mother to a heart attack in July and his Stepfather in August. He lives in Florida and needed someplace to store househhold items. I am extremely disappointed that I could not get a refund of the unused portion of my rental payment. The ending date for my initial rental was 24 September. Prior to that date, I made a payment. My nephew and I cleared the unit out on 27 September, just 3 days later. I believe that I should only be charged for the 2 or 3 days from the 24th. and rest should be refunded to me. Thank you for your consideration. Mattie D. Harper

Rating:

3.0

The storage facility itself was excellent. I used the unit for several years and found no problems with my stored items. The problems that I had was with the parking. On Saturday, September 12, 2020, I parked my vehicle in a parking space painted for parking. When I parked, I felt a pull on my right bumper. When I looked, a nail protruding from the cement barrier had ripped off the right side of my bumper. I informed the manager, Shinita Cunningham. She said that the parking spots were for hitches, but there were no signs saying the parking spots were for the hitches. I now have a damaged bumper and I am not pleased about it because it could have been avoided. There are no customer parking spaces for storage customers. That problem needs to be addressed. On Sunday, September 13, 2020, the normal staff was off. The gentleman filling in could not open the storage area because he did not have the keys or codes. Me and my family waited for 1 1/2 hrs but were still unable to get into the storage area. I thought it was ridiculous that he did not have the correct information necessary to continue normal operations. It was very frustrating and I had to reschedule meeting dates with my family to complete emptying the storage unit. Communication is of the utmost importance to keep a business functional and your customers stress and worry free.

Rating:

5.0

Customer Service was EXCELLENT..

Rating:

5.0

Very ,Very, helpful. Staff went over and beyond to make sure I was satisfied. KUDDOS TO THE YOUNG LADY THAT ASSISTED ME TODAY..

Rating:

5.0

I wish the upstairs storage had a ramp we could use that when taking the washer and dryer up

Rating:

1.0

This was absolutely the worst experience I have ever had moving with Uhaul. I just have spoke with 12 individuals from 800 Uhaul online, Ethics department, store managers, clerks, and maybe 2 individuals were pleasant and willing to assist my family and I. Hey ur storage reservation was secured wrong by representative, the services that were supposed to be available were not available putting the safety of my family at risk. The size of the storage that I reserved and was forced to down grade to a unit that almost didn’t fit the capacity of my goods. We were threatened by the staff. Worst experience ever.

Rating:

3.0

I encountered some unprofessional conduct during my experience. Twice they posted a late fee when they failed to deduct the payment; I had to call headquarters twice. I feel being I closed out account a few days after making a payment, I should've been refunded

Rating:

4.0

I made a payment in January and your records stating that I didn’t I went to my storage and was unable to get in it had a lock on it and I’m not pleased paying my money for something and the person steals my hard earned money but I’m moving my things out

Rating:

5.0

Management was very nice. Ms. Shenita was very easy to work with even when my account was delinquent, I received adequate notification and options to get my account current.

Rating:

5.0

Thanks to y'all😊

Rating:

5.0

Excellent

Rating:

1.0

Your price are to high storage and rental truck ..sorry I would not recomend u haul ....to any one that have my experience with them..

Rating:

5.0

They were very knowledgeable, kind and eager to help.

Rating:

5.0

Been coming here since May 1st, 2019 and I enjoy my visit every time I stop by to renew my contacts. Great staff.

Rating:

5.0

I am from Arkansas and oftentimes I am in Birmingham and requires Uhaul services whether it is storage or trucks. If I run into any online problems. I call Shenita and she takes care of me. The best!!

Rating:

1.0

I was verbally assaulted by the female Uhaul representative as she had her crying child at work. 4 chairs were stolen via a former male personnel, and he destroyed 4 mirrors.

Rating:

3.0

I would have given this facility an above average rating but I had a bad experience concerning the handling of my property. Some of my property was destroyed and stolen from my rental.

Rating:

1.0

i have not used your service in over a year. Please follow up on this. i never been in alabama .

Rating:

4.0

I had already gotten my things out of storage and no one took the time to see that, but kept writing me about my storage fees. My things been out since November and I hate they didn't check first.

Rating:

5.0

Thanks very much to everyone!

Rating:

5.0

We had multiple changes and thus U-Haul was able to accommodate. Very friendly manager and staff. Thank you

Rating:

5.0

Efficient and friendly prompt service will use this facility again