Customer Reviews for U-Haul Moving & Storage of Fairgrounds

2,306 comentarios

3028 Bessemer Rd   Birmingham, AL 35208
(5 Points W Ensley)

(205) 785-1524

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(205) 785-1524

3028 Bessemer Rd
Birmingham, AL 35208
(5 Points W Ensley)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

1. Allow your customers who have been there longer than 6 months to use your private dumpster. It's selfish not to allow it. 2. Help customers toss mattresses, especially if they have been there longer than 6 months. Set up a system to help hall away items for customers who have paid for long stays. 3. If a customer has patronized your business for a considerable amount of time be willing to bend a few rules. Make it fair and willing to help assist the customer. Be willing to bend stiff rules. Then your customers will always return to a family like business.

Terria W.  |  Overall Experience 
Clasificación:
1.0

The storage unit wasn’t suitable for what I needed.. had to cancel and go somewhere else..

AUDREY G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Versie C.  |  Overall Experience 
Clasificación:
1.0

Lamento mucho. Decir que la persona. Que me atendió de muy mala forma. Yo e requerido el servicio por otras ocasiones esta ves. La persona que atiende. No es nada agradable tenía una reservación. Y decíaque no tenía la reservación y que no tenían. STORAGE. a atenderme por qué mi inglés no es muy bueno me sentí muy incomoda con el trato hablé con una persona de servio y ella me ayudo. A que me buscara STORAGE y me dio uno muy pequeño fue nesezario buscar iotra reservación más

LILIA O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

QUANISHA F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

april b.  |  First Impressions 
Clasificación:
5.0

nice place. helpful staff

cottrelle e.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Venessa W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roderick S.  |  Overall Experience 
Clasificación:
1.0

THE MANGER THE WOMAN! IS VERY RUDE AND SHE IS NOT U-HUAL QUALITY!

GENERAL D.  |  Overall Experience 
Clasificación:
5.0

They were great!!!

Lashika R.  |  First Impressions 
Clasificación:
5.0

Thanks for the free month! Awesome....

SANDRA L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ruby C.  |  First Impressions 
Clasificación:
5.0

She was nice the manager

Anthony P.  |  First Impressions 
Clasificación:
5.0

Always friendly and was always greeted with a smile.

Davisha D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine D.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Kamedra P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC G.  |  First Impressions 
Clasificación:
4.0

Shanita is great!

DEBORAH N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raven J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMICHEAL S.  |  Overall Experience 
Clasificación:
5.0

The young lady who helped me yesterday deserves a pay raise she was the only one working in the facility as well as making sure everybody was okay she held her own and she did it with a smile and gave excellent customer service at the five points location

Jasmine T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robyn m.  |  Overall Experience 
Clasificación:
5.0

Angel was very nice and helpful. I asked her a question and she explained everything to me. She took her time and it was another female there also I think she was new but she was nice also. The unit was very convenient to me.

RUBY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashanta T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Efreo H.  |  Overall Experience 
Clasificación:
3.0

I rented the unit on behalf of my Nephew who lost his mother to a heart attack in July and his Stepfather in August. He lives in Florida and needed someplace to store househhold items. I am extremely disappointed that I could not get a refund of the unused portion of my rental payment. The ending date for my initial rental was 24 September. Prior to that date, I made a payment. My nephew and I cleared the unit out on 27 September, just 3 days later. I believe that I should only be charged for the 2 or 3 days from the 24th. and rest should be refunded to me. Gracias por considerarnos. Mattie D. Harper

Mattie H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

mary h.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Amanda W.  |  Overall Experience 
Clasificación:
3.0

The storage facility itself was excellent. I used the unit for several years and found no problems with my stored items. The problems that I had was with the parking. On Saturday, September 12, 2020, I parked my vehicle in a parking space painted for parking. When I parked, I felt a pull on my right bumper. When I looked, a nail protruding from the cement barrier had ripped off the right side of my bumper. I informed the manager, Shinita Cunningham. She said that the parking spots were for hitches, but there were no signs saying the parking spots were for the hitches. I now have a damaged bumper and I am not pleased about it because it could have been avoided. There are no customer parking spaces for storage customers. That problem needs to be addressed. On Sunday, September 13, 2020, the normal staff was off. The gentleman filling in could not open the storage area because he did not have the keys or codes. Me and my family waited for 1 1/2 hrs but were still unable to get into the storage area. I thought it was ridiculous that he did not have the correct information necessary to continue normal operations. It was very frustrating and I had to reschedule meeting dates with my family to complete emptying the storage unit. Communication is of the utmost importance to keep a business functional and your customers stress and worry free.

MATTIE M.  |  Overall Experience 
Clasificación:
5.0

Customer Service was EXCELLENT..

Danita S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica e.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jenoa S.  |  Overall Experience 
Clasificación:
5.0

Very ,Very, helpful. Staff went over and beyond to make sure I was satisfied. KUDDOS TO THE YOUNG LADY THAT ASSISTED ME TODAY..

Danita S.  |  First Impressions 
Clasificación:
5.0

I wish the upstairs storage had a ramp we could use that when taking the washer and dryer up

Sheena C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Shontija D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrianne J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robyn m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chakita S.  |  First Impressions 
Clasificación:
1.0

This was absolutely the worst experience I have ever had moving with Uhaul. I just have spoke with 12 individuals from 800 Uhaul online, Ethics department, store managers, clerks, and maybe 2 individuals were pleasant and willing to assist my family and I. Hey ur storage reservation was secured wrong by representative, the services that were supposed to be available were not available putting the safety of my family at risk. The size of the storage that I reserved and was forced to down grade to a unit that almost didn't fit the capacity of my goods. We were threatened by the staff. Worst experience ever.

Traci R.  |  First Impressions 
Clasificación:
3.0

I encountered some unprofessional conduct during my experience. Twice they posted a late fee when they failed to deduct the payment; I had to call headquarters twice. I feel being I closed out account a few days after making a payment, I should've been refunded

Charles H.  |  Overall Experience 
Clasificación:
4.0

I made a payment in January and your records stating that I didn’t I went to my storage and was unable to get in it had a lock on it and I’m not pleased paying my money for something and the person steals my hard earned money but I’m moving my things out

James B.  |  Overall Experience 
Clasificación:
5.0

Management was very nice. Ms. Shenita was very easy to work with even when my account was delinquent, I received adequate notification and options to get my account current.

Keona J.  |  Overall Experience 
Clasificación:
5.0

Thanks to y'all😊

Jacqueline M.  |  Overall Experience 
Clasificación:
5.0

Excelente

Janice B.  |  Overall Experience 
Clasificación:
1.0

Your price are to high storage and rental truck ..sorry I would not recomend u haul ....to any one that have my experience with them..

kc r.  |  Overall Experience 
Clasificación:
5.0

They were very knowledgeable, kind and eager to help.

Janice B.  |  First Impressions 
Clasificación:
5.0

Been coming here since May 1st, 2019 and I enjoy my visit every time I stop by to renew my contacts. Great staff.

Jose C.  |  First Impressions 
Clasificación:
5.0

I am from Arkansas and oftentimes I am in Birmingham and requires Uhaul services whether it is storage or trucks. If I run into any online problems. I call Shenita and she takes care of me. The best!!

Grace W.  |  Overall Experience 
Clasificación:
1.0

I was verbally assaulted by the female Uhaul representative as she had her crying child at work. 4 chairs were stolen via a former male personnel, and he destroyed 4 mirrors.

ANNIE E.  |  Overall Experience 
Clasificación:
3.0

I would have given this facility an above average rating but I had a bad experience concerning the handling of my property. Some of my property was destroyed and stolen from my rental.

Erica C.  |  Overall Experience 
Clasificación:
1.0

i have not used your service in over a year. Please follow up on this. i never been in alabama .

Howard S.  |  First Impressions 
Clasificación:
4.0

I had already gotten my things out of storage and no one took the time to see that, but kept writing me about my storage fees. My things been out since November and I hate they didn't check first.

Cassandra Y.  |  Overall Experience 
Clasificación:
5.0

Thanks very much to everyone!

Hazel N. | Reservación
Clasificación:
5.0

We had multiple changes and thus U-Haul was able to accommodate. Very friendly manager and staff. Gracias

robert m.  |  Overall Experience 
Clasificación:
5.0

Efficient and friendly prompt service will use this facility again

charles j. | Reservación
Clasificación:
2.0

The Staff's attitudes were horrible. I've used this company several times, but never have I experienced such rudeness.

Tywanna H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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