Customer Reviews for U-Haul Moving & Storage of Elyria

5,759 comentarios

41215 N Ridge Rd   Elyria, OH 44035
(Rt 57 & 254)

(440) 324-5262

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(440) 324-5262

41215 N Ridge Rd
Elyria, OH 44035
(Rt 57 & 254)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Diana C. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
3.0

It was the closing out of the storage level of customer service received from Serena and to think she’s management.

Marcus D.  |  Overall Experience 
Rating:
1.0

Have staff more professional regardless of how busy you are your customers should not hear how over worked, came in on your day off , or your salary and working for free, how frustrated, or how your going to flip out at any moment that is not professional at all. This location was very disorganized and over booked this was not a pleasant experience with the price of fuel and rentals customer service should be outstanding

Jen H. 
Rating:
4.0

Customer did not leave a comment.

Dean R. 
Rating:
2.0

Original 20' truck I had reserved was given away to someone else when I arrived. I was then told there was nothing they could do and no accommodations or resolve to the issue was offered. Lisa, I believe, was able to take control and I called later on in the afternoon. Fortunately I was able to get a 15' truck and get on with my scheduled move. If not for this one kind woman at this location I would have had to push my entire moving process to the next weekend. With the price of gas and distance traveled, if I was offered accommodations for the unorganized actions taken that day, I would have been okay with the simple accident. But I was not offered anything. This is what keeps a loyal customer base and unfortunately the time we live in actions aren't taken to keep customers happy.

WILLIAM P. 
Rating:
4.0

There is a conflict between mobile app telling you to park in a spot and take a picture whereas, the rental place wants you to park in different area. Definitely a disconnect there. Makes more sense to park where rental facility wants so may want to address that point especially when you're trying to promote the online checking/checkout process and not speaking to an actual person

Craig S. 
Rating:
3.0

Customer did not leave a comment.

Eugenia R. 
Rating:
5.0

Nothing

Luis P. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
1.0

The dolly have none operating lights., customer service was very badly

Angel A. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
4.0

I have had several experiences with this location. Each time, there have been problems with pick-up as the equipment ordered has not been available each time. There are always long lines at the counter, as the staff (very polite and working hard) is always new and in training.

Kristen J. 
Rating:
2.0

I have to assume that policies changed since I last rented from Uhaul. As I asked questions about why they were doing things, the manager quickly became defensive and kept repeating that if we stopped stealing things they wouldn't have had to change things. I can assure you I haven't stolen anything. Did not make me feel welcome.

John K. 
Rating:
5.0

The equipment was very clean, very reliable. The employees were fantastic. They explained everything so that I understood. I would definitely recommend them to anyone

Robert R. 
Rating:
3.0

Return process took way to long. Checked Fl truck back in online but location insisted I wait in line to return and took well over thirty minutes

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

They did all they could to help the mess clay hardware and lumber caused.

Michael D. 
Rating:
1.0

Arrived at 4:50 (turn in by 5pm). Guy pulls us around and finishes checking in a unit ahead of us. Then walks past the guy in front of me and myself to check in the truck behind us. Finally gets to us 30 minutes later just to charge us double and tell us it's not his problem, we'll have to go inside. Waited in line and the lady (manager i believe) was able to quickly correct the issue but not before we spent 45 minutes waiting and missed a Juneteenth cookout. Unacceptable.

Leatte D. 
Rating:
3.0

Horrible experience, took three people to figure out the rental, engine light was on, door would not close and truck was given to us with no gas …

Hank D. 
Rating:
3.0

Worst experience here... Reserved in advance still took forever at the counter some reason couldn't find the reservation even tho I could show it on my phone. Finally sent me to the yard to hook up the trailer but didn't alert yard help. I hooked up myself and finally laid on the horn to get checked out. Would love to say dropoff went better but not really

Todd R. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
5.0

Customer did not leave a comment.

amber p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth H.  |  Overall Experience 
Rating:
4.0

The new check in procedure where a secondary contact must be called AND verified is utterly ridiculous. The caller ID merely comes up as the city the U-Haul franchise was located in. There are so many spam calls today that NOBODY answers a call with a city as a caller ID as in the case of my wife. Ridiculous.

Michael J. 
Rating:
3.0

Listen to what a customer says fully

rachel F. 
Rating:
5.0

Customer did not leave a comment.

JULIO C. 
Rating:
5.0

Very professional and friendly.

Allen C. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Keep doing what ur doing

Guy W. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
1.0

Only had 1 worker. Then upon returning the truck they were trying to charge me again. I went in and waited in line for 20 minutes just to be told they were not charging me that was just the pending charges. Well guess what today I was charged again. This store does not know what is going on. Can never find anything. I sure would not recommend and I will not be using their services in the future.

Destini C. 
Rating:
5.0

Everything from online sign up, pickup and drop off was so easy. Highly recommend

Jason B. 
Rating:
5.0

Way under staffed the day I went. Memorial weekend. Long line and a long wait.

Dale W. 
Rating:
4.0

The wait for customers to rent the truck in the store is way too long. People waited for an hour to rent their truck in the store…. That's too long!

SHANE B. 
Rating:
1.0

The Manager named Serena was most unprofessional person I have ever dealt with... I work with the public every day. I will post this on every social media outlet possible with her name she is no she is a disgrace to your company and the money she stole ... I will put all out for the public to see and warn ever person I can to never step foot on the property ..Rent a Vehicle anywhere but Elyria U Haul the service and the majority of people working there are just flat out terrible they hate their job and there miserable and treat customer like garbage once they get your Credit Card. You Have Been Warned ....6 /1 /22. Do not ever use UHaul they use to be reputable now they are thieves and liars and not Nice People ..

Michele P. 
Rating:
3.0

Customer did not leave a comment.

Miranda D. 
Rating:
5.0

Customer did not leave a comment.

Carmen A. 
Rating:
1.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

The lady that helped us was wonderful! The trailer was rough very rough!

Jim L. 
Rating:
5.0

If they can get at a smaller dealer …..right now they are very slow NO HELP but I understand ! Just wouldn't put a friend through that …..

Commer M. 
Rating:
4.0

Was very pleased with the service and personnel!

Margaret S. 
Rating:
5.0

Customer did not leave a comment.

Sandra D. 
Rating:
4.0

We dropped the vehicle off after hours in the evening. Your website was down. No phone help available for 60 minutes. NO GOOD RETURN PROCESS WHEN NET DOWN. wE WAITED FR 30 MINUTES. FINALLY RETURNED FINAl paper next morning. Staff very accommodating.

John N. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
1.0

Absolutely the most infuriating, aggravating, stressful, awful experience I have ever had when dealing wits supposedly reputable business! Stood at uhaul for 2 hours trying to get my reservation taken care of only to find out the products I was told by their representative would work for me was a total lie. I would never recommend uhaul for anything. Jeremy Bohanon (employee) tried but everything was so messed up he struggled just to try to get things right. I'm waiting to see if my money is put back. Supposedly it was returned by Selena Barth so we'll see. Train your employees better so they know what products will work for the customers needs and better training for the in-store employees also. I paid for a truck that was no good for me because after loading a full house, we had to return every back where we started so even the truck should be reimbursed.

Judy J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
2.0

Management needs to work on her people skills, she seems a little prejudice to me. And staff is unsure of their job, when you ask staff a question about their equipment you shouldn't get a response of "I don't know" This place needs a do over if you ask me.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

Leon Jr W. 
Rating:
5.0

I think the experience was just fine as is.

Jeremy B. 
Rating:
5.0

Nothing , good service 😊

barbara M. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY S. 
Rating:
5.0

On return, I had just the most excellent interactions with one of your return employees. She was kind, efficient, and an asset to your company. I hope she is recognized for her excellent work.

Jacob C. 
Rating:
5.0

Easy process from beginning to end

Mark S. 
Rating:
4.0

The cargo van I reserved was not available for pick up when I got there...the staff offered me a different truck, with discount on mileage, which was okay, however the AC quit working 20 minutes into my ride on the hottest day of year....it was miserable

Laurene R. 
Rating:
5.0

Customer did not leave a comment.

Jenna W. 
Rating:
5.0

Maintain practices in place

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY E. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Na

Fabian M. 
Rating:
1.0

Staff was very rude took forever to be helped, staff did not explain things at all will never rent from location again

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Brianna B. 
Rating:
5.0

Great service great location

Allison G. 
Rating:
1.0

Express check in link didn't work for pick up, had to wait til they opened. GM was in a bad mood when the doors opened. ABS light on truck was coming on and off, maintenance light was on. No one was thorough in explaining the check out process.

James W. 
Rating:
5.0

I highly recommend u haul if you are planning a move, very helpful and friendly staff, Thank You so much ❤️

jill W. 
Rating:
5.0

Customer did not leave a comment.

ALAN C. 
Rating:
1.0

Serious reality check … I'm at U Haul today …. Usually; I go online & reserve, but I was feeling confident the equipment was available……It was ….so I began the process ……. suddenly ! The associate asks me for information , out of the Norm …. “ I need the phone # of someone that's knows you & can vouch for your character “ I was like …. Excuse me … I rent from U Haul on a regular basis & have for 20 + years … All over the country ( most recently a month ago & @ least 20 times last year )….. & I HAVE NEVER had to provide this TYPE OF additional information ???????….. her answer “ well someone should of been asking & I can't rent to you without it “ ( with a weird sound of satisfaction in her voice ) …. So off the top of my head I use my mothers name & number thinking ok ! This is a database thing ( phone # is 50 yrs 0ld still have it ! ) … immediately she starts dialing & has it on speaker ~ wtf ~ …. Well after the 2nd ring I interject “ oh wow your gonna really call ??? & as her lips quiver from what I believe is the satisfaction of my demise …..I braced for what she was about to say ? …. Now I'm kind of in panic mode … I couldn't think of anyone ?😟😔… my phone was in the truck 🥺…. There was a line of people now 🤬🤬…. Smh … I sprint to my truck grab my phone …..contacts ….. neighbor … J …. As she's looking @ me impatiently …. I explain that I'm calling someone to give them a heads up & their permission to use them as a “ solicited reference “ & give out their phone number …… NO ANSWER ☹️🤬🧐 before she could SAY ANYTHING I turned away & quickly dialed a co - worker … he answered … I hastily explained what was going on & his role …. He accepted . ( Thank you Terry please call on me I owe you ) ….. she called ! So weird …. If this is some type of NEW security method ???? I DONT GET IT …. But if it's some sort of ploy to assert your disdain for minorities …. ( I believe she thought I was a young thug … I had a wife beater on ) I Do get it ….. THEN I BEGAN TO SPEAK THE QUEENS ENGLISH …. No slang here ! …..you were just too happy to disrupt my day IN a humiliating kind of way …. FAIL. p.s. I was at a loss of who to call for a minute …. But … I know that if I ask something from anyone that is a friend & you can help … you will …. And please believe I would do the same … thank you all for answering that call ❤️❤️❤️❤️

Commer M. 
Rating:
5.0

just walk the customer thru what your doing so they don't have a reason to get upset while waiting.

Jeff C. 
Rating:
5.0

Great staff at this location

john J. 
Rating:
5.0

It couldn't have been any easier and your staff couldn't have been any better. A great experience

Erik L. 
Rating:
5.0

Nice location and easy to drop off

Marc M. 
Rating:
4.0

Customer did not leave a comment.

Chuck H. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

The pick up and return process was super easy. Would recommend having wifi when phone service isn't great in order to utilize the app

Katelyn P. 
Rating:
5.0

Customer did not leave a comment.

DAVIDMICHAEL D. 
Rating:
5.0

The team at the location was fantastic However I tried to pick up on Saturday and the app requested a passport or other means of verifying my identity. That's ridiculous who carries a passport to get a truck. So I had to go in. Thank god they were open and the team was amazing. But your app sucks.

Jimmy H. 
Rating:
4.0

Continue providing and serving customers with courtesy and professionalism.

MARIA S. 
Rating:
5.0

Customer did not leave a comment.

Doug J. 
Rating:
3.0

The truck leaked water all over my things during my move when it was raining. I had to keep stopping and cleaning the truck and had to run and buy tarps to cover my things in the truck to prevent damage

Michael M. 
Rating:
5.0

Friendly and prompt service. This location is the best I've ever used in my 30+ years of moving. Will certainly recommend this location and use it as well if the need arises.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Tereasa S. 
Rating:
5.0

Everything went very well.... Happy with Uhaul.... Thanks for making my trip and trailer such a great experience

Mary M. 
Rating:
4.0

Customer did not leave a comment.

David I. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
4.0

Customer did not leave a comment.

Kim B. 
Rating:
1.0

Truck was very dusty. I sneezed the whole time I had it

Veronica B. 
Rating:
5.0

Customer did not leave a comment.

jaryene N. 
Rating:
5.0

Waited 1/2 to get u haul then asked for the biggest truck that was reserved over a month b4 needing and they didn't have so they gave me the next size there fore I was disappointed 😔.

deana P. 
Rating:
5.0

Customer did not leave a comment.

Robyn H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

FLORENCE P. 
Rating:
4.0

tight rear trailer brake light didn't work, then worked. After loading at home, it worked intermittently. Two trips from road side assistance to my house that night got it working. Left the next morning, and the running light portion of the same light never worked for duration of trip. The brake light/turn signal kept working. I checked it at every stop because it had been so unreliable. The wiring for this light was an absolute rats nest of multiple repairs and splices, with no attention paid to wire color coding. Better maintenance is needed.

DUANE B. 
Rating:
5.0

Customer did not leave a comment.

Matt F. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

I would like to give a HUGE thank you to Serena Barth!! My experience, after pulling out of Baltimore, MD had been a nightmare. After misplaced equipment, incorrect billing I was beside myself. Ms. Barth, after my email was able to address ALL my issues in a relatively short amount of time ( especially since no one else in the company seemed to want to get the issue). I truly appreciate her work and an invested employee like Ms. Barth is an asset to your company. WAY TO GO SERENA!

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Rossana E. 
Rating:
3.0

COMMUNICATION We were charged for wenching service we never got. We were told someone would be calling and still no call back. There are still pending charges on top of what they already took out of our account. Plus when we did need roadside assistance it was horrible. Timing and communication was so bad. We ended up going with an outside tow company because no one got back to us. It set us back on cost and time. So much we had to keep the truck for an additional day. Horrible service. If this is how you get people to have to pay more and screw the customer we definitely will never go back to U-Haul.

Chad G. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
4.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

Russ F. 
Rating:
5.0

Customer did not leave a comment.

Jodi L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

David L.  |  Overall Experience 
Rating:
5.0

No

DONALD RAY S.  |  Overall Experience 
Rating:
3.0

The storage bin was supposed to be cleaned but wasnt and no lock was present. Had to go back to the office for a lock.

LARRY J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Walter S.  |  First Impressions 
Rating:
2.0

First it took them two hours to my access right when I first rented, then they put a lock on unit when I was paid up on time, two months after I rented the unit, then when I was going to get my stuff out of storage, they ended cutting my lock off and was told my the maintenance man not to tell me what he did.

HEATHER R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

XZAVIER E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yesenia T.  |  Overall Experience 
Rating:
5.0

For the 10 months I used U-haul, never had an issue and would recommend to anyone to use

Oliver B.  |  Overall Experience 
Rating:
3.0

La maquina para entrar no abria

Yesenia T.  |  First Impressions 
Rating:
5.0

Great

Malcolm M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Keishla R.  |  First Impressions 
Rating:
5.0

The staff is very friendly, professional,understanding and helpful . Keep up the Great Job!!

Donna P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD B.  |  First Impressions 
Rating:
3.0

Only average due to the issue the very next day where none of my information or business from the 15th saved and the access issue now resolved. Thanks looking forward to better moments above average.

Marcus D.  |  First Impressions 
Rating:
1.0

No one knows what they are doing here! Multiple mistakes! Manager called me an a**hole . Rated very low on multiple sites. Get a new manager

BRENDAN G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUCAS M.  |  First Impressions 
Rating:
5.0

Very nice, courteous, helpful staff

THERON L.  |  Overall Experience 
Rating:
1.0

I reserved my storage unit online only to find out that the size I reserved was not actually available. I then had to get 2 storage units instead of one and the price was double what I was originally quoted. I was assured by the manager that she would get the price adjusted. I waited for 2 months and my calls were ignored by the manager. At one point I was denied access due to late payment aft we r being instructed not to pay until the price was corrected. In the end I was still charges over 100 dollars more than I was originally quoted. I would recommend never using Uhaul storage.

Anthony V.  |  Overall Experience 
Rating:
4.0

Overall experience very good. Perhaps having more counter staff would reduce the wait time for service. Would also help with answering the phone quicker. Counter staff very helpful and kind.

PATRICIA W.  |  Overall Experience 
Rating:
1.0

Staff is rude

JOSHUA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felishia K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

scot W.  |  First Impressions 
Rating:
5.0

Everyone is so friendly and helpful. We moved to a larger unit which is great. Signed up for automatic payment too.

Paul B.  |  Overall Experience 
Rating:
1.0

I had difficulties from customer service trying to rent a storage I showed my ID and they were not wrote me the unit because of my son old money which had nothing to do with me it was a total nightmare as far as the facility the employees try to do everything they could I had a problem with customer service thank you and I thought they was taking the payment out of my account automatically so I was a few days lateThey ended up sending my mother the bill which I don’t know how they got her address she had nothing to do with it it was very embarrassing I really was upset about that

TONY L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mark s.  |  Overall Experience 
Rating:
3.0

1. Cannot contact the facility directly. Have to go through a long general U-Haul phone response center. 2. Did not know about a required U-Haul lock. We were not told of this requirement at check in. Received a call requesting a change 1 week after we checked in and had left the area.

Ann K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adam F.  |  First Impressions 
Rating:
5.0

We got a bigger unit with no hassle and have till the end of month to clean out other one. Everyone in office was great and answered all our questions. Great place and great people.

pat b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donny H.  |  Overall Experience 
Rating:
5.0

Great staff! Tyler very helpful, friendly, and professional. Have returned equipment, yard guys same way!

Thomas F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TERESA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaz J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holly S.  |  Overall Experience 
Rating:
5.0

Everything was as it was stated to be. I also had pleasant experiences with the employees. All around a great facility.

Stormi C.  |  Online Move In 
Rating:
5.0

Friendly professional staff at check-in. Storage unit spotless.

Thomas F.  |  First Impressions 
Rating:
3.0

My comparison is to another company that I store. Their prices are a bit better.

Yvonne B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

candace c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathryn r.  |  First Impressions 
Rating:
5.0

Tyler was very helpful and my experience was flawless.

Luz Q.  |  First Impressions 
Rating:
5.0

there was a line, but they got through it pretty quickly:)

gorge c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLEN S.  |  Overall Experience 
Rating:
4.0

Everyone is great and friendly. They just need to learn to pick up the phone.

Kenny G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ronald S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dolores T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RON W.  |  Overall Experience 
Rating:
3.0

I still haven't received my card to gain access to unit?

debra s.  |  First Impressions 
Rating:
5.0

The staff was great I love how happy and Knowledgeable the staff is. They always work hard to get customers in and out the store happy and fast. They also make sure customers have everything they may need to move there things safely and have right truck and equipment needed to do task.

Jayson P.  |  Overall Experience 
Rating:
5.0

I mean, there wasn't lighting but it was outdoors so that's to be expected. I was using a free 30-day unit due to coronavirus displacement, so I'm mostly very grateful that it was quick and easy to set up the unit.

Maeve G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy A.  |  First Impressions 
Rating:
5.0

Hannah and Brian were a great help! They were very friendly even when the store was full of people. It was service with a smile. I enjoy doing business with this store and I will do business for many more years to come at this store. Thanks, Elyria U-Haul Moving and Storage staff!

Jayson P.  |  First Impressions 
Rating:
5.0

I would like to thank Uhaul for helping my move be less stressful. The size of the truck was perfect. The storage unit was conveniently located and accessible

Roxie M.  |  First Impressions 
Rating:
5.0

Great communication and definitely helped me.

Alberto G.  |  Online Move In 
Rating:
4.0

Great customer service

patrick c.  |  Overall Experience 
Rating:
5.0

I love Uhaul although the price is high they are reliable.

Ketcy R.  |  First Impressions 
Rating:
5.0

Very good device

Jime E.  |  Overall Experience 
Rating:
5.0

I had temperature controls in and outside unit both were kept up clean everything always working. The staff was wonderful they work together and her always polite kind and courteous

Lucia G.  |  Overall Experience 
Rating:
5.0

The equipment and customer service was excellent. Thank you.

Urey H.  |  Overall Experience 
Rating:
5.0

Thank you to the staff at the elyria/lorain business. I am sure I will use your services in the future. TSB

TAMA B.  |  Overall Experience 
Rating:
5.0

The service and care of my storage were simply excellent!

Janette N.  |  Overall Experience 
Rating:
5.0

Hannah was incredibly helpful and salvaged a possibly explosive situation because U-Haul made statements over the phone that were false.

Leeann S.  |  First Impressions 
Rating:
5.0

Best U-Haul around. All the staff is great to work with and very friendly.

DANIEL T.  |  Overall Experience 
Rating:
5.0

Enjoyed access to your facility. Move out was because housing became available to us but if anyone I know needs a storage facility I would recommend your facility. Thank you for a pleasant experience!

Adrian t.  |  Overall Experience 
Rating:
5.0

No amount of words can express the professionalism and excellent customer service at this U-Haul location in Elyria. Definitely I will recommend and give them a 10 Star rating.

Javier V.  |  Overall Experience 
Rating:
5.0

The store manager is super nice and helpful .

Adalis T.  |  Overall Experience 
Rating:
5.0

The staff at the Elyria U-Haul are excellent I mean there’s no words to describe how professional they are except that they are awesome. Especially Hannah she went above and beyond helping me out.

Javier V.  |  First Impressions 
Rating:
5.0

Wonderful service, friendly employees. I will recommend this facility to everyone.

Luz T.  |  Overall Experience 
Rating:
3.0

Overall it was a good experience

Nicki P.  |  First Impressions 
Rating:
5.0

The staff was friendly and professional.

Kenneth R.  |  Overall Experience 
Rating:
5.0

everything was great, customer service wonderful this location should be recognized for there hard work & willingness to address any problems. This location was a great experience for my family & I.

THERON L.  |  First Impressions 
Rating:
5.0

You guys did great! Thank you!

Ashley C.  |  Overall Experience 
Rating:
5.0

Brian did a great job handling all of our needs. He really assisted us in being in limbo between selling one home and purchasing another. THANKS BRIAN! You made this situation bearable.

Kerry M.  |  Overall Experience 
Rating:
5.0

Brian was extremely helpful and understanding. We have used their services in the past and when needed we’ll utilize them again. PCB

patrick b.  |  Overall Experience 
Rating:
5.0

Courteous, professional and efficient staff. Obtaining the storage unit and dropping off the trailer.

Kenneth R.  |  Reservation 
Rating:
2.0

na

Warren C.  |  Overall Experience 
Rating:
5.0

I'll be a return customer if I need your services again.

Ellen Y.  |  Overall Experience 
Rating:
3.0

I was told that the truck I rented was on a full tank of gas,, upon leaving I realized it wasn't! I felt like I was being scammed to fill the truck up before returning it. I rented the truck for 19.99

kim l.  |  Overall Experience 
Rating:
4.0

THANK YOU

Dolores C.  |  Overall Experience 
Rating:
2.0

Not enough carts. Could not move my things because the cart was being used. Other patron was kind enough to share the use by taking “turns”.

Nancy M.  |  Overall Experience 
Rating:
5.0

I was extremely pleased with my entire U-Haul experience. Kudos to all of you!

joan m.  |  Overall Experience 
Rating:
3.0

Just average service.

patrick b.  |  Reservation 
Rating:
5.0

Very friendly staff and went out their way to make sure you were happy and accommodated to every of your needs and quick service!

Nelson M.  |  Reservation 
Rating:
5.0

Easy to get in and out of.

robert l.  |  Overall Experience 
Rating:
5.0

Good location, clean storage rooms.

Susan T.  |  Overall Experience 
Rating:
5.0

Very satisfied

MARY M.  |  Overall Experience 
Rating:
5.0

Everyone was professional and well organized. My entire experience with U-Haul was smooth and I'll definitely utilize your company's transport rental services again.

Ellen Y.  |  Reservation 
Rating:
5.0

We rented one of the large indoor climate controlled units. The facility was easily accessible 24 hrs a day and was also well kept and clean.

Andrea M.  |  Overall Experience 
Rating:
5.0

Very busy

Chris G.  |  Overall Experience 
Rating:
1.0

I have filed a claim against U-haul (NOT YOUR FACILITY). Upon delivery, I opened the door and 1/4 of my belongings fell out and 1/2 of contents destroyed or severely scraped down to metal............

Donna S.  |  Overall Experience 
Rating:
5.0

Very safe and convenient location. Couldn't have asked for anything better.

JENNIFER K.  |  Overall Experience 
Rating:
5.0

Safe, secure and convenient storage.

Donald B.  |  Overall Experience 
Rating:
5.0

Nice Place

Tyler S.  |  Overall Experience 
Rating:
4.0

Great expereince, thank you

michael b.  |  Overall Experience 
No reviews have been submitted for this location.

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