Not enough staff at the front desks. Customer service was fair. Truck being set up to go not really done like a professional business. Truck needs maintenance check. Truck goes out at a 1/4 tank of fuel why not full what happens to the cash for U Haul filling tanks for $4-5 a gallon. Fill the tank so the customer won't have to slow his move to put fuel in then load. The customer ask for a truck an equipment should be load clean ready to go no trash or other items left in it. The lot could use some cleaning also.JAMES B.
Customer Reviews for U-Haul Moving & Storage of Elyria
Elyria, OH 44035
(Rt 57 & 254)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Computers acting up and payment system not working. Caused a lot of stress for agent, but she worked through it. No on there to help her. She was doing rentals, on the phone and hooking up trailers all by herself, need more staff.WILLIAM M.
El cliente no dejó un comentario.MIKEAL M.
Keep up the good work! Thank youJAMES G.
Van was clean, smelled good, and in excellent condition.FRANKLIN M.
Have a mechanic drive the vehicles so they can recognize things like needing an alignment and smoking brakes. Update your damage photos of the trucks more often. Whatever time the customer leaves with the keys, their return time should be 24-25 hours later, not less. For example, if the customer gets the keys at 2:52, their return should be 3 PM, not 2 PM.SHAWN W.
El cliente no dejó un comentario.NEIDA R.
El cliente no dejó un comentario.THOMAS D.
The lady that helped me was very nice. She went beyond herself to make sure I was goodERIC B.
I was able to drop off the trailer using the mobile app. It was very convenient since we were dropping it off after hours.Sarah G.
El cliente no dejó un comentario.Rebecca S.
Employee that checked me in was very helpful!ALICIA C.
Customers service rep was rude that checked us inDANIEL R.
El cliente no dejó un comentario.Megan M.
El cliente no dejó un comentario.Laura B.
Prices too highLynn D.
Rude customer service they did not want to help and where disrespectful . I waited 2.5 hours to get a truck that I had reserved just for the tire sensor to be broke the advisor broken they where made aware of the situation said there was nothing that they could do that it would be okay to drive .JESSECA H.
I returned my rental same day and days later I seen I was overcharged; concluded the staff person I gave the key to didn't check it in. On top of that, I tried calling, said wait time was around 30 minutes, was still waiting 45 minutes, so I just went in person.Brandon P.
Did not notice the passenger side view mirror was cracked until driving away, this should have been replaced. Driver's side view mirror kept vibrating to a non-usable angle.ROBERT B.
El cliente no dejó un comentario.BILLY W.
My trailer was returned 1.5-2 hrs prior to the time it was due, but I was charged on my final invoice for an extra day. I called customer service yesterday to get this resolved and waited on the phone for approximately 60 minutes. I will be happy once this billing issue is resolved, but at this time I'm not very happy.KENNETH H.
Rude and condescending at pickup and return. Charged us an extra day even though the trailer was returned on time. Had to call the national number and wait forever on hold to get a refund. Never had such a poor experience with UHaul. Will never use this location again.KELLY F.
Customer service at the counter was terrible. Very sarcastic, rolled her eyes when asked questions. Truck was minimally maintained, visor falling off, oil low. I paid for an appliance dolly that I was told was on the truck and it was not, the website did not work upon returning the truck. Pick up took and hour and drop off took an hour. Extremely poor experience.BRITTANY F.
El cliente no dejó un comentario.Lawrence D.
El cliente no dejó un comentario.George B.
Can't think of anything. It was great!!JOSHUA L.
El cliente no dejó un comentario.WILLIAM K.
El cliente no dejó un comentario.Jacqueline M.
El cliente no dejó un comentario.Shannon T.
El cliente no dejó un comentario.KENNETH S.
Would have preferred the drop off location in Avon Lake but was not given that option at the time of pickup. I was initially told one day before I would be able to use the Avon location for drop off.THOMAS M.
Truck was very clean. Friendly staff, easy returnJessica S.
El cliente no dejó un comentario.MARK B.
Staff is rudeJOSHUA B. | Overall Experience
Acknowledge customer when entering building or near the customer service desks, with a simple hello, someone will be with you soon.Denise C.
I arrived 15 minutes early. I watched the girl pull a key off the board that said service and hand to me. I went outside and all of the battery lights were going off and would not stop. I went back in and now there was a long line and I waited to pick up my already registered pick up an hour later. She was overwhelmed but why hand me a truck key that needed repair.Edwatds Y.
El cliente no dejó un comentario.HERMAN G.
Credit the boxes I returned, as I was told they would be. Don't charge for after hours drop off on a vehicle I dropped off 16 hours before it was due! Don't charge me for extra miles when I was told they were already paid for. When I get the opportunity, I'm going to report your deceptive business practices to the Attorney General's office and the better business bureau. I hope your organization suffers terrible consequences for how you cheat and lie to your customers!RICHARD E.
El cliente no dejó un comentario.RICHARDJOHN S.
Great experience at this location. Friendly, smooth and fast!MICHAEL S.
Be nicer to peopleJOSHUA B.
the u-haul 800 number experience sucks. entirely worthless from my perspective.ROBERT F.
Easy place to come and make reservations, customer service was excellent.JONATHAN R.
El cliente no dejó un comentario.DAWN W.
El cliente no dejó un comentario.Brent S.
El cliente no dejó un comentario.CARLOS J.
Wait was excessive, there was a lack of staff and staff that was there lacked experience in writing up contracts. I was initially charged for 3 days and only needed truck for one day.MICHAEL M.
El cliente no dejó un comentario.RHONDA J.
The trailer was not ready at our scheduled pickup time. We drove out and left without it. Hours later they called us and and had a trailer ready for us, so we had to make another 30 minute round trip out for it.BRIAN L.
El cliente no dejó un comentario.CARY S.
Clean business inside and out. Would recommend to friends in the area.BRIAN Y.
When i arrived to pick up my trailer. i waited 10 mins in the lobby alone while the girl behind the desk played on her phone. after picking up the trailer i had to stop and put air in the tires because they were all at 15 lbs. when i arrived to return the trailer i sat in the drop off area for 30 mins waiting for someone to come unhook the trailer and check it in. The next day i had to call to get final reciept and found out that they had never checked the trailer in and were showing i still had the trailer in my possession. I have rented more than a few trailer from Uhaul in the last year and this is the worst location i have had to deal with. I have 1 more trailer i need to move a car and i will be using a different location if at all possible as they do not care about the customer or Uhaul's reputation.JASON L.
El cliente no dejó un comentario.Jeffrey P.
El cliente no dejó un comentario.Margaret P.
El cliente no dejó un comentario.GREGORY E.
Rented a truck to pull my camper however the ball on the truck wouldn't work with my camper. So I returned it without using it and couldn't get a refund and the manager there was extremely rude!!! Will never go there again!!!RICHARD R.
El cliente no dejó un comentario.rafael S.
El cliente no dejó un comentario.JAY L.
El cliente no dejó un comentario.PAUL H.
The new team at u haul is hard working and treated me like I was one of the team will rent there againJayson P.
El cliente no dejó un comentario.MARK M.
El cliente no dejó un comentario.Stephanie B.
El cliente no dejó un comentario.TRAVIS G.
Work with out of state drop off listing for a customer as should beROBERT S.
The cashier was very rude! The truck sounded like it was grinding something and the Front wheel alignment was so bad that I couldn't drive it on the highway! And the cost was ridiculous for what I received!SCOTT C.
El cliente no dejó un comentario.ANITA W.
You have a great crew working there.THOMAS W.
Good peopleStephen G.
There was a little bit of a wait, but that's because some new employees were being trained. So you're already on it!MARK K.
El cliente no dejó un comentario.MARY R.
El cliente no dejó un comentario.Melanie H.
Right rear turn signal did not work. I did report it when turning the truck in.MARK M.
A local truck was issued us for an out of state move. After it was halfway loaded we were called and told to return the truck. Manager said that a $50 credit would be applied, but refused to note that fact on any paperwork. The vehicle return dropoff was not marked with any signage. We had to contact customer service and wait for a rep to tell us to just ltave the keys. Based on this experience, we will not use UHaul in the future.Roger R.
El cliente no dejó un comentario.Timothy J.
El cliente no dejó un comentario.RICHARD M.
El cliente no dejó un comentario.THOMAS N.
El cliente no dejó un comentario.TOD S.
El cliente no dejó un comentario.charles B.
El cliente no dejó un comentario.Leah K.
El cliente no dejó un comentario.Joseph M.
I ordered 6 blankets and when I got have they weren't in the truck. I had to return to pick them up. The assoicate said she was sorry she forgot to tell me I had to get them at the back of the building. This took an hour out of a very busy day. Other than that every was great.LISA M.
The advertised price for the rental of the trucks is not equal to the amount that I was quoted and charged for. Beware of the mileage that is "allowed". It is for more than what is needed and is charged at a price that won't be refunded if you don't use all the miles allowed. make sure to get those allowed miles reduced. The quote charges .79 cents a mile but if you go over allowed miles its .40 cents a mile. High profit incentive for the company but nobody says anything about this and the company is response to my complaint was worthless.SCOTTJOSEPH G.
El cliente no dejó un comentario.SCOTT C.
Over the last 3 days i have delt with the same two employees repeatedly. They were super helpful getting things delt with due to inconvenient weather. They were great!CHRISSTOPHE WOLF B.
The whole process was fine. Company or franchise needs to do more hiring/training for this location. In these times I know that is hard. Should tell everyone that the amounts quoted are the final numbers for mileage and unused items. I had nearly 200 miles on 2 vehicles that was charged for and then unused but company policy doesn't refund for this. I would rather pay for over use than get charged upfront for something I end up not using. This is highly deceptive. personnel at the store alluded to the idea that I would get refunds for unused items.IAN T.
El cliente no dejó un comentario.Jennifer B.
El cliente no dejó un comentario.Felishia K. | First Impressions
I rented a 6' x 12' trailer and after they hooked it up I opened my text that wanted me to confirm the condition of the trailer but the pictures were for a different trailer. The employee that hooked it up said he hooked my trailer up to the customer before me and not to worry about it. After driving away it dawned on me that if the other customer damages the trailer that is booked in my name I may be held liable. I had the gal that checked me back in sign my contract verifying no damage.STEVEN G.
El cliente no dejó un comentario.DONNA S.
Need to hire more employeesMARIO V.
El cliente no dejó un comentario.GREGORY E.
El cliente no dejó un comentario.KAREN R.
Truck was very dirty and unsanitized. Gas gage said full at pickup but I only put 31 miles on it and had to put 4.5 gallons of fuel in it to bring it back to full when I returned it. Guy that took care of me was very rude about the pickup and at return. Not a good experience at all.next time I'll go to home Depot if I need a quick local truck.DALE C.
El cliente no dejó un comentario.MARIA P.
Hire more workersJEAN B.
El cliente no dejó un comentario.LISA S.
Had to switch from a different location after waiting for an hour and a half, we picked up the truck two hours after our original pickup timeTEMPEST B.
El cliente no dejó un comentario.JEFFREY W.
El cliente no dejó un comentario.GREGORY B.
El cliente no dejó un comentario.Wayne M.
El cliente no dejó un comentario.scot W. | First Impressions
Everyone is so friendly and helpful. We moved to a larger unit which is great. Signed up for automatic payment too.Paul B. | Overall Experience
I had difficulties from customer service trying to rent a storage I showed my ID and they were not wrote me the unit because of my son old money which had nothing to do with me it was a total nightmare as far as the facility the employees try to do everything they could I had a problem with customer service thank you and I thought they was taking the payment out of my account automatically so I was a few days lateThey ended up sending my mother the bill which I don’t know how they got her address she had nothing to do with it it was very embarrassing I really was upset about thatTONY L. | Overall Experience
El cliente no dejó un comentario.mark s. | Overall Experience
1. Cannot contact the facility directly. Have to go through a long general U-Haul phone response center. 2. Did not know about a required U-Haul lock. We were not told of this requirement at check in. Received a call requesting a change 1 week after we checked in and had left the area.Ann K. | First Impressions
El cliente no dejó un comentario.Adam F. | First Impressions
We got a bigger unit with no hassle and have till the end of month to clean out other one. Everyone in office was great and answered all our questions. Great place and great people.pat b. | First Impressions
El cliente no dejó un comentario.Donny H. | Overall Experience
Great staff! Tyler very helpful, friendly, and professional. Have returned equipment, yard guys same way!Thomas F. | Overall Experience
El cliente no dejó un comentario.TERESA F. | First Impressions
El cliente no dejó un comentario.Jaz J. | First Impressions
El cliente no dejó un comentario.Holly S. | Overall Experience
Everything was as it was stated to be. I also had pleasant experiences with the employees. All around a great facility.Stormi C. | Online Move In
Friendly professional staff at check-in. Storage unit spotless.Thomas F. | First Impressions
My comparison is to another company that I store. Their prices are a bit better.Yvonne B. | Overall Experience
El cliente no dejó un comentario.candace c. | Overall Experience
El cliente no dejó un comentario.kathryn r. | First Impressions
Tyler was very helpful and my experience was flawless.Luz Q. | First Impressions
there was a line, but they got through it pretty quickly:)gorge c. | First Impressions
El cliente no dejó un comentario.GLEN S. | Overall Experience
Everyone is great and friendly. They just need to learn to pick up the phone.Kenny G. | Overall Experience
El cliente no dejó un comentario.ronald S. | Overall Experience
El cliente no dejó un comentario.George s. | Overall Experience
El cliente no dejó un comentario.Dolores T. | Overall Experience
El cliente no dejó un comentario.Barbara W. | Overall Experience
El cliente no dejó un comentario.RON W. | Overall Experience
I still haven't received my card to gain access to unit?debra s. | First Impressions
The staff was great I love how happy and Knowledgeable the staff is. They always work hard to get customers in and out the store happy and fast. They also make sure customers have everything they may need to move there things safely and have right truck and equipment needed to do task.Jayson P. | Overall Experience
I mean, there wasn't lighting but it was outdoors so that's to be expected. I was using a free 30-day unit due to coronavirus displacement, so I'm mostly very grateful that it was quick and easy to set up the unit.Maeve G. | Overall Experience
El cliente no dejó un comentario.Tammy A. | First Impressions
Hannah and Brian were a great help! They were very friendly even when the store was full of people. It was service with a smile. I enjoy doing business with this store and I will do business for many more years to come at this store. Thanks, Elyria U-Haul Moving and Storage staff!Jayson P. | First Impressions
I would like to thank Uhaul for helping my move be less stressful. The size of the truck was perfect. The storage unit was conveniently located and accessibleRoxie M. | First Impressions
Great communication and definitely helped me.Alberto G. | Online Move In
Extraordinario servicio al clientepatrick c. | Overall Experience
I love Uhaul although the price is high they are reliable.Ketcy R. | First Impressions
Very good deviceJime E. | Overall Experience
I had temperature controls in and outside unit both were kept up clean everything always working. The staff was wonderful they work together and her always polite kind and courteousLucia G. | Overall Experience
The equipment and customer service was excellent. Gracias.Urey H. | Overall Experience
Overall it was a good experienceNicki P. | First Impressions
Very friendly staff and went out their way to make sure you were happy and accommodated to every of your needs and quick service!Nelson M. | Reservación
Servicios adicionales en esta ubicación
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