Customer Reviews for U-Haul Moving & Storage of Elyria

6,772 reviews

41215 N Ridge Rd   Elyria, OH 44035
(Rt 57 & 254)

(440) 324-5262

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(440) 324-5262

41215 N Ridge Rd
Elyria, OH 44035
(Rt 57 & 254)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Clean and well maintained vehicle and facility.

Jeff Biro 
Rating:
3.0

Customer did not leave a comment.

Louise Madison 
Rating:
5.0

Customer did not leave a comment.

Steven Ross 
Rating:
5.0

I use your facility on a regular basis. I do not hesitate to grab a small truck or van to use at our food pantry or clothing pantry. I also run a shelter so we move people in and out on a regular basis. I am very very impressed and grateful for everyone there

Elaina Hamel 
Rating:
3.0

Customer did not leave a comment.

Eric Youngless 
Rating:
5.0

Customer did not leave a comment.

KENNETH ORR 
Rating:
5.0

Customer did not leave a comment.

Shelby Williams 
Rating:
5.0

I own a moving company and sometimes I need to rent a truck. I’ve been primarily using this uhaul location for 15 years. There isn’t one better in the area than this location. It’s ran very smooth and the staff is friendly

Montress Sharpe 
Rating:
4.0

Nothing to improve, your new employee, was wonderful. It is refreshing to have great customer service. She was very helpful, and happily answered all questions. Thanks for such a great experience. It helped the moving process, starting with and ending with the same smiling and helpful customer service person!

jim schneider 
Rating:
5.0

Customer did not leave a comment.

Cynthia Higley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

katie kollhoff 
Rating:
5.0

Customer did not leave a comment.

Daejohn brown 
Rating:
5.0

Gentlemen checking the trailer in very personal Good job, young lady inside very helpful with my question about last minute truck rental recommendations for what to do. Great staff. Ron Schneider

Ron Schneider 
Rating:
5.0

Customer did not leave a comment.

Shane Derricotte 
Rating:
5.0

Customer did not leave a comment.

Terri Lents 
Rating:
3.0

Rude staff, lazy staff. When returning the U-Haul staff was present but made me do the return even though the app was working. I’m not sure if it ever went through fully.

KATHERINE BRONISH 
Rating:
5.0

Customer did not leave a comment.

leslie jones 
Rating:
5.0

Customer did not leave a comment.

Ronald Croissant 
Rating:
5.0

Customer did not leave a comment.

Jennifer Hill 
Rating:
5.0

Customer did not leave a comment.

serena barth 
Rating:
4.0

Customer did not leave a comment.

Wendy LeMon 
Rating:
5.0

The motorcycle trailer was missing one lock pin and chain on the back right side for the gate/ramp.

ANTHONY TRUNZO 
Rating:
1.0

Customer did not leave a comment.

Jason Dallas 
Rating:
1.0

When I pick the truck up it had a quarter of a tank of fuel when I returned it I had a full tank of fuel and I asked him about it has more fuel in it now than it did when I picked it up is there any chance to give me credit for the fuel that I gave to U-Haul they told me no and I would not get any credit for that I think it's sad that I put over $100 of fuel in the truck in returned it to U-Haul and they would not even give me credit for the fuel that I purchased for their vehicle then I demand that I get my fuel back because you are stealing from me that's not right U-Haul you know it you need to correct this problem

lukcus arnold 
Rating:
3.0

Employee not smoking inside helping customers

sergio Alvarez 
Rating:
5.0

Customer did not leave a comment.

Danitza Ortiz 
Rating:
1.0

Customer did not leave a comment.

Dennis Gibson 
Rating:
5.0

Customer did not leave a comment.

Ann Marrero  |  Overall Experience 
Rating:
5.0

Overall quick and easy process to rent and return!!

joseph Kovacs 
Rating:
5.0

Customer did not leave a comment.

Laura Bock 
Rating:
5.0

Customer did not leave a comment.

Doug Weed 
Rating:
5.0

Customer did not leave a comment.

Edward Davis 
Rating:
5.0

Customer did not leave a comment.

Jamie Smith 
Rating:
4.0

Customer did not leave a comment.

michael russo 
Rating:
5.0

Customer did not leave a comment.

Gabriela l Melendez 
Rating:
5.0

Everyone that I have dealt with has been friendly and helpful! The staff was always ready to whatever was needed. The gentleman that checked me out yesterday explained the process completely making it easier to finish the process!

David Etnyre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Pitsch 
Rating:
4.0

The gas gauge did not read properly and I inform the location about it. I ended up putting around $70 dollars into the tank. I was only supposed to put it a little past half a tank but the gauge was not reading correctly when I originally filled it with $41 dollars. I should have only put $20 because I didn’t not drive as much. Am I able to be compensated for that? Also the side mirror would move after ever bump.

LaRonjanae Curtis 
Rating:
3.0

I had a good experience, besides 1. almost being charged for a truck that was already cleaned out because apparently they had to “mop it” when I followed all instructions for clean out, was swept, emptied. 2. Was almost charged for the gas when i had filled it up to exactly where it was when i picked it up. Both of these were going to be charged until i had mentioned my concern to the employee, AFTER she had already done the inspection-and it was taken off. To be honest i felt like i was being ripped off in the moment and was highly unsatisfied with the employees lack of attention and potentially charging people money for things that they shouldn't be. I had also been charged $55 previous to me even having my inspection BEFORE dropping the truck off.

Annalise Curran 
Rating:
5.0

Customer did not leave a comment.

CANDIDO RAMOS CUMBA  |  Overall Experience 
Rating:
1.0

Rude rude

Regina Whitfield Atkinson  |  Overall Experience 
Rating:
2.0

Rude sales person...

Alan Haynes 
Rating:
3.0

The truck smelled so bad it was almost returned

Nicholas Kusmer 
Rating:
5.0

Serena helped me through the rental process and my experience with her and U-Haul was like renting from a friend. Thank you kindly.

Wallace Poe 
Rating:
5.0

Customer did not leave a comment.

Tom Watson 
Rating:
5.0

Customer did not leave a comment.

Ray Henderson 
Rating:
5.0

Customer did not leave a comment.

david doehireg  |  Overall Experience 
Rating:
3.0

Too expensive. 10' truck for 2.5 hrs $100.

Kraig Wiant 
Rating:
5.0

Staff was very polite and helpful! The storage and check in process was simple and quick.

Bryanna Norlin 
Rating:
4.0

put new straps on the trailer for strapping down tires. The ones on the trailer are frazzled.

James Borlaug 
Rating:
5.0

Kristan always helps me feel welcome and is ready to serve me and my needs

Sean Fischbach 
Rating:
5.0

Kirsten is great she makes sure I am well taken care of

Sean Fischbach 
Rating:
3.0

Easy way of handle paying for the truck and not being treated dum when you are done

pennie schroeder 
Rating:
5.0

Customer did not leave a comment.

Delfin Carrasquillo 
Rating:
5.0

Customer did not leave a comment.

Shadikia Coleman 
Rating:
3.0

Make sure that the unit is clean before the next customer uses it. The truck I rented had a muddy floor with only 1/4 (quarter) of gas. I had to use 3 buckets of soap and water to clean it out at my house

Vance McCall 
Rating:
5.0

Customer did not leave a comment.

jessica Rodriguez 
Rating:
4.0

Customer did not leave a comment.

TONY POLEN 
Rating:
2.0

This is first time had such a problem getting my truck. Waited outside for truck 20 mins! It was "buried" in snow in back of office!!? We didn't have that much snow and there were other trucks up front just like mine ready to go!? Why assign me one and not have it ready? I had come in early to be on time, and was late to start and Meer people I Paid to help me move cause no one knew I needed my truck then it's buried! Then I was running late to bring truck back @4p.m and needed an hour, till 5p.m, and was charged almost $70 for an hour!! And lady on phone acted like I was asking for a day! She was soooo nasty. I had such a stressful day from being because of delay getting truck then treated like shit at the end by your company again!! I did later that evening grt my $70 but why so nasty?? And why take so much money to start from for an hour?? OMG it was a nightmare with this! The only people I can say were great was new girl signing me in! It was ALL down hill from there! Worst experience there in the almost 20 years been coming to this location!!

Theresa Bihn 
Rating:
4.0

Truck seemed to have sloppy steering but was fine otherwise

Russ Smith 
Rating:
1.0

Very. Very upset with the equipment we used to move to Florida truck was never shifting right tires on trailer horrible!!!

chelsea brown 
Rating:
5.0

Desk staff was very professional and helpful.

Jose Ruiz Rosas 
Rating:
1.0

Drove 25 miles and got charged $27.00 for gas!!! Rented small box van, that means it would have got about 3 miles to a gallon, amazing the check in computer was broke when we checked in. Not at all happy I also put in 2.5 gallons before I took it back just to make sure and still got cheated, want my $27.00 back!!!! Rented here several times and never had a problem.

chris Long 
Rating:
2.0

Everything was good until return, then attitudes started I dropped a trailer and I had to wait around for them to check it in because I had to be present all other locations I used I would be able to go in and just drop the trailer notify and leave the lugs in the trailer were loose and showed signs of streaking halfway through my trip, possible hub seal leak, very dangrous if it was

Stephen Bragg 
Rating:
5.0

Customer did not leave a comment.

Zachary Smith 
Rating:
3.0

RUDE, OBNOXIOUS,, ROTTEN INTERACTION W/PEOPLE. USELESS, I DONT THINK THAT YOU COULD HAVE HAD A UNFRIENDILER GROUP AROUND; I SHOULD HAVE LISTENED TO THE FELLOW INFRONT OF ME THE FIND ANOTHER LOCATION! CLEARLY THES WOMEN HATE THERE JOBS. I HAVE USED NUMERIOUS U-HAULS AND NEVER BEEN TREATED LIKE THIS.

elizabeth Shapiro 
Rating:
5.0

Nice clean place

Carlos A Rivera  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

dallas lilly 
Rating:
5.0

Customer did not leave a comment.

Maegen Hurtado 
Rating:
5.0

Customer did not leave a comment.

Leigha Radcliffe 
Rating:
5.0

Customer did not leave a comment.

LEIGHA RADCLIFFE 
Rating:
4.0

Customer did not leave a comment.

Todd Purdum 
Rating:
3.0

No one was at the desk when I came in to pick up the truck. It took almost 10 minutes.

Troy Pappas 
Rating:
5.0

Customer did not leave a comment.

James Mckinney 
Rating:
5.0

Customer did not leave a comment.

renee dostall 
Rating:
1.0

Have an employee that wants to work in customer and is people friendly. She had a very poor attitude like she didnt like her job. She complained when i asked her a question about the size inside a van. Her response "I love how people just assume we know these things" while rudely handing me a brochure. I replied "I didn't assume anything, all I did was ask you a question". The other staff seemed pleasant but who knows. Maybe all of the staff have that attitude. And she stopped handling one customer so she could pay out another employee cash.

Michael Crouch 
Rating:
5.0

Everyone was kind a professional

chuck maymard 
Rating:
5.0

Everything was great and the workers we're all very kind and professional!

Danny Dibiasio 
Rating:
5.0

Customer did not leave a comment.

Steve Hall 
Rating:
4.0

Customer did not leave a comment.

Michael Coffey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc Carollo 
Rating:
5.0

Casey did an amazing job

Jonathan Panter 
Rating:
4.0

Customer did not leave a comment.

Michael Coffey 
Rating:
4.0

Improve the return process- we waited far too long to be checked out…

Susan Bonaminio 
Rating:
5.0

Customer did not leave a comment.

shawnta marquez 
Rating:
5.0

Was a quick and easy process, Hunter and Casey were friendly great and helpful

Michaela Mackin 
Rating:
1.0

I had to turn my truck in after hours I was unable to access the after hour app and so I was charged the 20 fee I had no one to call to report the problem

Patricia Rosa 
Rating:
5.0

Customer did not leave a comment.

john niemeyer 
Rating:
2.0

Better customer service would have made my experience much better. My clerk was rude and seemed very irritated when I asked for better explanation of some of the policies stated to me. I will do my best to not use this location again. I will also let anyone I know, seeking U-Haul services, NOT to use this location.

JASON TARPLEY 
Rating:
5.0

Very friendly and helpful! Seemed too easy! lol. But was perfect vehicle and all worked out very well ! Very easy to rent and return ! Thank you!!

Judy Flowers 
Rating:
5.0

Vehicle shook around 60 mph, had noise in the front passenger, and had an exhaust leak where the fumes were coming inside.

richard ensman 
Rating:
1.0

pulled in to drop off the trailed in the rain. gentleman came over to greet me and asked if i would self check in and to park it next to the other car hauler. i went over and scanned the qr code and it kept giving me an error. another lady walks out and asks if i would move the trailer. i said no i wouldnt becuase he told me to put it there and it isnt my job to do theirs. then they proceed to tell me they will get it checked in later in which i was not okay with and used my other cell phone to check the trailer in and it worked. im sure they are just busy and things happen but its like the wild wild west going there.

Connor Pannell 
Rating:
5.0

Customer did not leave a comment.

chris scobee 
Rating:
5.0

Customer did not leave a comment.

CRUZ FIGUEROA MATOS  |  Overall Experience 
Rating:
5.0

Be more polite I know at 7 am u just got up but everyone involved got up early but handle business well

David Dinnocente 
Rating:
5.0

Very helpful and friendly

Jason Sukey 
Rating:
3.0

They messed up our reservation and gave us a pickup truck then charged us almost 100$

hannah Kelley 
Rating:
3.0

Train your employees better to be abke to answer questions from people..plus fix that app..it messes up..it told me to park the can one place but yiur employee told me to park sonewhere else..when i said the app says here she said it ahould not have told you that..so u tell me?

Sean Fussi 
Rating:
5.0

Customer did not leave a comment.

anthony bisantino 
Rating:
2.0

Very unorganized, handed me the key to go look for my truck… my truck was blocked… I asked a worker for help … he seemed like he didn’t want to help me, like I was bothering him. Had to go back in store to get another truck key and all the girl was worried about was that it wasn’t her fault and was very condescending such as not my fault don’t be upset with her…no customer empathy… very disappointed in customer service or there lack of.

Tamera Starkey 
Rating:
1.0

I rent uhauls often and the last few times has been nothing but hell. From the manager at the one in elyria ohio to the staff where I dropped off the trailer. No help at all from the drop off location to unhook the trailer. I get it's cold put but they have a job to do and help the customer. All he did was point and say drop it there. I asked him can I get some help and he said when your done pull up and I'll five you a receipt. All in all if there was another company to get a trailer from I'd go there but my hands are tied and uhaul is the only place around me I can get a trailer. If I could give a negative number score I would. The prices are never what they say they are on my reservation. Just all in all very unhappy.

Ryan Arch 
Rating:
5.0

Kiersten, the customer service Front desk cashier employee was Absolutely amazing and so was Austin. Both of those are assets to your company. Because of their efficiency and knowledge and helping hand I will recommend and return. If need be thank you to you both you made my experience. Great.. the only downfall was the snow and weather. It was horrible.

Misty Fitzpatrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMR ABOUELHANA 
Rating:
5.0

The vehicle had some snow on the windshield when we arrived and we needed to manually clean. We understood it was busy on a Saturday morning so it wasn’t much of a bother.

Robert Brod 
Rating:
5.0

Outstanding system help very good

Eric Remster 
Rating:
5.0

Customer did not leave a comment.

Heather Lindstrom 
Rating:
5.0

Customer did not leave a comment.

Kenneth Dodson 
Rating:
4.0

Customer did not leave a comment.

Paul Presti 
Rating:
5.0

Always professional and fast service! Will always use this location!

MICHELLE PRICE 
Rating:
5.0

Customer did not leave a comment.

lucas gibson 
Rating:
2.0

other locker got flooded and I was not notified and lost upwards of $10000 in clothes and tools and important papers.

Dennis Fox  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jim Adkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david doehireg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank Harris  |  Online Move In 
Rating:
1.0

Had a few problems with the staff in the beginning and in the end was given 24hrs to remove belongings from 3large units was impossible was paid up and not allowed any more time my furniture and desks r still there

Danny Ramage  |  Overall Experience 
Rating:
1.0

As long as you continue to employ the current manager, I’ll never recommend anyone to use her facility. Her staff was great. She was the complete opposite and was the cause of the problems.

Michael Hazzard  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anthony Williams  |  First Impressions 
Rating:
5.0

Serena had a smile & was very helpful. Thank you again Serena.

kelly harrish  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mike novak  |  Overall Experience 
Rating:
1.0

It was the worst experience I will not recommend or ever go back the staff were very rude and the general manager Serena Barth pretty much called me a liar very unprofessional.

LYNN STEWART  |  Overall Experience 
Rating:
1.0

We reserved a climate controlled storage unit. When we got there there was a long line that took 30 minutes to get through. Once we were being waited on we were told the unit we reserved was not available and that we could get non climate controlled or go to another facility. Staff was unprofessional, griping, and antagonistic. Their knowledge about their own processes and computer systems was severely lacking. Gate access to the storage area was not working, even after getting two access cards activated. What should have been a 20 minute visit turned into an hour+ headache of an ordeal.

Elizabeth Crell  |  First Impressions 
Rating:
4.0

Roofing for 1506 water damage to items in storage

john Bratek  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaTonya Dysart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel Long  |  Online Move In 
Rating:
3.0

My unit leaked rain water three times. Some of my items were damaged

Betty Menifield  |  Overall Experience 
Rating:
1.0

The unit they gave me was dirty and the ceiling was ripped and coming down, all fiberglass exposed, they put a few pieces of red tape on it and said it was fixed. The people there were very unorganized, and had no idea what was going on or what they were doing. Never rent there again. I left and went somewhere else.

Andrea Lankey  |  Overall Experience 
Rating:
1.0

I came to U-Haul because of the convenience being less than 5 miles away. I have never rented a storage unit before this is my first time. I had a flood in my house and lost almost everything. The little bit of belongings that I could salvage I wanted to store safely. I went into U-Haul in Lorain and rented a truck and storage unit. I will never use U-Haul again or refer anyone to them. The office staff was so unhelpful and rude if I wasn’t so desperate I would have left and went somewhere else. When renting a storage unit for the first time I had no idea how it worked. The office staff didn’t explain how it worked or even what to do. One guy at the desk could not complete my transaction because he didn’t have a cash drawer so I thought he was getting another employee to help me as other customers were coming in and getting waited on I’m just standing there. So I finally asked the guy at the desk why I wasn’t getting any assistance and he said well you have to get in another line. I have never been there before I didn’t know I had to go to another line. I just lost all my belongings to a flood I’m completely heartbroken at what is going on in my life and just needing a storage unit for a while until I get my house back in order. I’m sorry I’m sure this comment won’t help anyone and probably no one will even read it so I’m probably just wasting my time.

LYNN STEWART  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

zsolt tromler  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Darvin Florian  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Susan Schuenaman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHARON STONE  |  First Impressions 
Rating:
5.0

Thanks for having me and my things if need I a place again will come back have a blessed day and God bless

Patricia Beatty  |  Overall Experience 
Rating:
5.0

I've had the best customer service from this facility. I have three total storage units, unfortunately two with other providers closer to my home. I initially went with the other company, due to storage availability and location. However, I'm definitely consolidating, and switching to Uhaul. Solely based on the service that I received from this location.

CHERYL GIARDINI  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SCOTT HASTINGS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darius nelson  |  Overall Experience 
Rating:
1.0

Staff was soo rude and not helpful at all !!! Storage unit was fine but the office staff was horrible. No thanks I’ll go elsewhere.

Nicole Ehman  |  Overall Experience 
Rating:
4.0

Need lights inside the units. So you can see your stuff inside the unit. It's to dark inside. The hallways are well lit within side the area.

Catrina Lewis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADAM BURGOS  |  Overall Experience 
Rating:
3.0

G.M there was not very helpful to employee that helped me.The employee actually worked in the garage and was working up front at the desks. He helped me get a storage locker. The G.M there charged me 11.95 plus tax for a lock which I didn’t notice until next day.2 big signs there show locks regularly 11.95 for 9.95 went back for the difference and she made all kinds of reasons that she charged 11.95 employee there tried to refund the difference but GM didn’t let her. I have the pictures of the two signs showing 9.95 saved

RICHARD LUCENTE  |  Overall Experience 
Rating:
5.0

Didn’t use it I was hoping to get some of the money back…I will be coming back though

victor santana  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Reinhardt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Makia Calhoun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Dundore  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Gwyneth Shepherd  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Meralis Gotay Cotto  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jack Woodruff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICA FLORES  |  First Impressions 
Rating:
1.0

Note: Due to other problems at this location relating to truck rental, my move in date went from originally being scheduled for 02-11-23 to 02-12-23. The storage I reserved, had a rusted lock handle that look like it could give someone tetanus (the other storage units around were not rusted) and I had to ask them to assist because it would not open (one of the staff came out and oiled it. I didn't get his name but he had a major attitude during the whole process. The staff member named Asia never added the insurance coverage, as she reassured me should would, for the storage at the end of the billing process/check out process. She was courteous but did not follow through with these situations. I am extremely disgusted by the experience at the Elyria, Ohio location. Truly I am. I am considering if I can find a way to take my storage items somewhere else locally. As a customer I don't need to be made to feel as if I am bothering you on the job. Unbelievable.

VANIA OKELO  |  First Impressions 
Rating:
5.0

The unit was clean and when they found a problem they immediately called me and let me know and I thank them for that will diffenetly come again when I need storage

kenneth fraker  |  Overall Experience 
Rating:
5.0

My move was great the druck was the right size

Sylvia Kashmer  |  First Impressions 
Rating:
1.0

I didn't use the facility I canceled prior to going into it so I don't know what it looked like or how it was the representative in the office was very rude did not like her at all I found another place to store my things but thank you for the questionnaire but the woman that was there was not helpful very rude but thank you so much I couldn't even understand the number she put on my paper I still have the paper if you needed me to take a picture of it and she circled three different numbers and I asked what they were and she didn't even ask me there was a gentleman there that answered me because I couldn't even understand what she wrote in the Square with pencil or ink whatever she wrote with

SHARON RAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Rone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Pacheco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUCAS MAURICIO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lynette Earl  |  Overall Experience 
Rating:
5.0

Very helpful and super friendly owner. Thank you for your help.

Mario Boehme  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lawrence Brown  |  Overall Experience 
Rating:
5.0

Very nice and friendly service

Rossana Edwards  |  Overall Experience 
Rating:
1.0

I have had a consistently horrible experience with U-Haul a s company and at this particular facility. When I billed wrong 3 months in a row and tried to address this concern inside with the staff, they did not try to help me or fix the problem in any way. I closed my storage rental and have now moved to Public Storage instead.

Timothy Woytych  |  Overall Experience 
Rating:
5.0

Thank You for being there when I needed You. It was painless Thank You!

JANICE MONTGOMERY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Scholl  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario Boehme  |  First Impressions 
Rating:
4.0

I wish the unit didn't cost the amount that it does but hopefully I won't need it much longer. Other than the high price, it's been good.

Ana Santiago-Vanhoose  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Luciano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Rone  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Stephanie Ervin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TERESA FRASURE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elthenia church  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

theresa yancey  |  Overall Experience 
Rating:
1.0

The worst customer service. My card never worked and it took an hour to find someone to fix it multiple times.

Joseph Collins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly Johnson  |  First Impressions 
Rating:
4.0

I only had one issue on my end, and that was not checking out before leaving after my initial visit. That resulted in a denied access on my next visit, which I noticed after further inspection of the plethora of signs on the facility. Completely my fault. Only thing was, I wasn't immediately sure what the proper course of action was after that. I was able to head into the store / office, and was then granted a key card to swipe on the gate and exit keypad that I was informed about. But I am still am not sure what would be the proper course of action should that happen during hours where the office / store is closed. I was previously unaware of a key card being available, so it was a pleasant surprise. Otherwide my experience was very enjoyable and an happy with my unit.

Steven Kalapis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Julia Allen  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

money goines  |  Overall Experience 
Rating:
5.0

A one stop shop for moving needs.

JANICE MONTGOMERY  |  First Impressions 
Rating:
5.0

Very clean. Restrooms always clean and stocked. Well air conditioned.

Brian Smethurst  |  Overall Experience 
Rating:
5.0

I had to cancel it but I can tell it’s just what anyone would need

Bruno Cowhick  |  Online Move In 
Rating:
1.0

As I moved out, my unit was perfectly clean, yet you still need to charge me for a "cleaning fee". Even though we all know that you don't actually clean it at all. Stupid stuff like this is the reason why I will pick a different company the next time I need storage. Absolutely pathetic.

lucas SHALKHAUSER  |  Overall Experience 
Rating:
1.0

The female manager screwed up and double booked the same truck and tried to put the blame on me - so she lied and said I brought my truck back on a half a tank of gas. She also tried charging me for two days when I didn’t even have the truck 13 hours. I called corporate and they continually apologized for their employees behavior. Fore, she didn’t expect me to have documented evidence of paying for gas and a full tank. She also said I went X amount of miles, but if she had put thought into her lies she would had realized the math to miles and gas didn’t add up. I have proof that every single thing she said was a lie. And I hope to god someone high-up sees this post and investigates into her because she should so not be a manager. She’s going to get Uhaul a lawsuit filed against them … the way she does customers.

Natalia Capriccio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

samantha nieves  |  First Impressions 
Rating:
1.0

Uhaul did not express to me that my storage reservation is only good if the unit they have is actually available. When I arrived yesterday for my reserved 10x10x8 storage room with an established move in date, I was told that the unit I had reserved was not available. The only one I could get was 10x5x8. Which is roughly half the room I was expecting. We were lucky enough to puzzle piece everything together to get it all to fit, but as a company you shouldn’t rug pull your customers like that. Just makes me never want to go through uhaul again.

Maxwell Underwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leo Butcher  |  Overall Experience 
Rating:
2.0

Upon cleaning out my unit I was disappointed to see water damage to a few of my items including damp couch and love seat , also water in my child’s toys . There is significant water damage to the ceiling of the unit … I have put in a claim request as told by Uhaul website and have heard nothing .

anna hood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Dumais  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH ACEVEDO RIOS  |  Overall Experience 
Rating:
5.0

The staff was very nice!

Timothy Woytych  |  First Impressions 
Rating:
4.0

I will be using thisvstorage for a few months or more. I believe it will be excellent.

Leo Butcher  |  First Impressions 
Rating:
3.0

It was the closing out of the storage level of customer service received from Serena and to think she’s management.

Marcus Delaney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amber polly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi Lucente  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

David Lachance  |  Overall Experience 
Rating:
5.0

No

DONALD RAY SPENCER  |  Overall Experience 
Rating:
3.0

The storage bin was supposed to be cleaned but wasnt and no lock was present. Had to go back to the office for a lock.

LARRY JONES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Walter Starr  |  First Impressions 
Rating:
2.0

First it took them two hours to my access right when I first rented, then they put a lock on unit when I was paid up on time, two months after I rented the unit, then when I was going to get my stuff out of storage, they ended cutting my lock off and was told my the maintenance man not to tell me what he did.

HEATHER ROY  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

XZAVIER EDWARDS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yesenia Torres  |  Overall Experience 
Rating:
5.0

For the 10 months I used U-haul, never had an issue and would recommend to anyone to use

Oliver Bodkin  |  Overall Experience 
Rating:
3.0

La maquina para entrar no abria

Yesenia Torres  |  First Impressions 
Rating:
5.0

Great

Malcolm Mosely  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Keishla Rosario Matos  |  First Impressions 
Rating:
5.0

The staff is very friendly, professional,understanding and helpful . Keep up the Great Job!!

Donna Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD BLOCK  |  First Impressions 
Rating:
3.0

Only average due to the issue the very next day where none of my information or business from the 15th saved and the access issue now resolved. Thanks looking forward to better moments above average.

Marcus Delaney  |  First Impressions 
Rating:
1.0

No one knows what they are doing here! Multiple mistakes! Manager called me an a**hole . Rated very low on multiple sites. Get a new manager

BRENDAN GRISWOLD   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUCAS MAURICIO  |  First Impressions 
Rating:
5.0

Very nice, courteous, helpful staff

THERON LYNCH  |  Overall Experience 
Rating:
1.0

I reserved my storage unit online only to find out that the size I reserved was not actually available. I then had to get 2 storage units instead of one and the price was double what I was originally quoted. I was assured by the manager that she would get the price adjusted. I waited for 2 months and my calls were ignored by the manager. At one point I was denied access due to late payment aft we r being instructed not to pay until the price was corrected. In the end I was still charges over 100 dollars more than I was originally quoted. I would recommend never using Uhaul storage.

Anthony Vincent  |  Overall Experience 
Rating:
4.0

Overall experience very good. Perhaps having more counter staff would reduce the wait time for service. Would also help with answering the phone quicker. Counter staff very helpful and kind.

PATRICIA WEBER  |  Overall Experience 
Rating:
1.0

Staff is rude

JOSHUA BRYNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felishia Kimbrough  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

scot Wakefield  |  First Impressions 
Rating:
5.0

Everyone is so friendly and helpful. We moved to a larger unit which is great. Signed up for automatic payment too.

Paul Buckwald  |  Overall Experience 
Rating:
1.0

I had difficulties from customer service trying to rent a storage I showed my ID and they were not wrote me the unit because of my son old money which had nothing to do with me it was a total nightmare as far as the facility the employees try to do everything they could I had a problem with customer service thank you and I thought they was taking the payment out of my account automatically so I was a few days lateThey ended up sending my mother the bill which I don’t know how they got her address she had nothing to do with it it was very embarrassing I really was upset about that

TONY LANCE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mark sabo  |  Overall Experience 
Rating:
3.0

1. Cannot contact the facility directly. Have to go through a long general U-Haul phone response center. 2. Did not know about a required U-Haul lock. We were not told of this requirement at check in. Received a call requesting a change 1 week after we checked in and had left the area.

Ann Kearney  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adam Fickey  |  First Impressions 
Rating:
5.0

We got a bigger unit with no hassle and have till the end of month to clean out other one. Everyone in office was great and answered all our questions. Great place and great people.

pat buckwald  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donny HORSLEY  |  Overall Experience 
Rating:
5.0

Great staff! Tyler very helpful, friendly, and professional. Have returned equipment, yard guys same way!

Thomas Fedinets  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TERESA FRASURE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaz Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holly Shrader  |  Overall Experience 
Rating:
5.0

Everything was as it was stated to be. I also had pleasant experiences with the employees. All around a great facility.

Stormi Clark  |  Online Move In 
Rating:
5.0

Friendly professional staff at check-in. Storage unit spotless.

Thomas Fedinets  |  First Impressions 
Rating:
3.0

My comparison is to another company that I store. Their prices are a bit better.

Yvonne Barber  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

candace colston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathryn randall  |  First Impressions 
Rating:
5.0

Tyler was very helpful and my experience was flawless.

Luz Quinones  |  First Impressions 
Rating:
5.0

there was a line, but they got through it pretty quickly:)

gorge cortes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLEN SMITH  |  Overall Experience 
Rating:
4.0

Everyone is great and friendly. They just need to learn to pick up the phone.

Kenny Garcia  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ronald Sines  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George steggall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dolores Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Worstine  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RON WILLIAMS  |  Overall Experience 
Rating:
3.0

I still haven't received my card to gain access to unit?

debra sturgeon  |  First Impressions 
Rating:
5.0

The staff was great I love how happy and Knowledgeable the staff is. They always work hard to get customers in and out the store happy and fast. They also make sure customers have everything they may need to move there things safely and have right truck and equipment needed to do task.

Jayson Perez  |  Overall Experience 
Rating:
5.0

I mean, there wasn't lighting but it was outdoors so that's to be expected. I was using a free 30-day unit due to coronavirus displacement, so I'm mostly very grateful that it was quick and easy to set up the unit.

Maeve Greising  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Adams  |  First Impressions 
Rating:
5.0

Hannah and Brian were a great help! They were very friendly even when the store was full of people. It was service with a smile. I enjoy doing business with this store and I will do business for many more years to come at this store. Thanks, Elyria U-Haul Moving and Storage staff!

Jayson Perez  |  First Impressions 
Rating:
5.0

I would like to thank Uhaul for helping my move be less stressful. The size of the truck was perfect. The storage unit was conveniently located and accessible

Roxie McCall  |  First Impressions 
Rating:
5.0

Great communication and definitely helped me.

Alberto Garcia  |  Online Move In 
Rating:
4.0

Great customer service

patrick cowan  |  Overall Experience 
Rating:
5.0

I love Uhaul although the price is high they are reliable.

Ketcy Robles  |  First Impressions 
Rating:
5.0

Very good device

Jime Endara  |  Overall Experience 
Rating:
5.0

I had temperature controls in and outside unit both were kept up clean everything always working. The staff was wonderful they work together and her always polite kind and courteous

Lucia Gill  |  Overall Experience 
Rating:
5.0

The equipment and customer service was excellent. Thank you.

Urey Hooper  |  Overall Experience 
Rating:
5.0

Thank you to the staff at the elyria/lorain business. I am sure I will use your services in the future. TSB

TAMA BINKLEY  |  Overall Experience 
Rating:
5.0

The service and care of my storage were simply excellent!

Janette Nieves  |  Overall Experience 
Rating:
5.0

Hannah was incredibly helpful and salvaged a possibly explosive situation because U-Haul made statements over the phone that were false.

Leeann Smith  |  First Impressions 
Rating:
5.0

Best U-Haul around. All the staff is great to work with and very friendly.

DANIEL TAYLOR  |  Overall Experience 
Rating:
5.0

Enjoyed access to your facility. Move out was because housing became available to us but if anyone I know needs a storage facility I would recommend your facility. Thank you for a pleasant experience!

Adrian taylor  |  Overall Experience 
Rating:
5.0

No amount of words can express the professionalism and excellent customer service at this U-Haul location in Elyria. Definitely I will recommend and give them a 10 Star rating.

Javier Vasquez  |  Overall Experience 
Rating:
5.0

The store manager is super nice and helpful .

Adalis Toro  |  Overall Experience 
Rating:
5.0

The staff at the Elyria U-Haul are excellent I mean there’s no words to describe how professional they are except that they are awesome. Especially Hannah she went above and beyond helping me out.

Javier Vasquez  |  First Impressions 
Rating:
5.0

Wonderful service, friendly employees. I will recommend this facility to everyone.

Luz Torres  |  Overall Experience 
Rating:
3.0

Overall it was a good experience

Nicki Peery  |  First Impressions 
Rating:
5.0

The staff was friendly and professional.

Kenneth Reiber  |  Overall Experience 
Rating:
5.0

everything was great, customer service wonderful this location should be recognized for there hard work & willingness to address any problems. This location was a great experience for my family & I.

THERON LYNCH  |  First Impressions 
Rating:
5.0

You guys did great! Thank you!

Ashley Craft  |  Overall Experience 
Rating:
5.0

Brian did a great job handling all of our needs. He really assisted us in being in limbo between selling one home and purchasing another. THANKS BRIAN! You made this situation bearable.

Kerry McCullough  |  Overall Experience 
Rating:
5.0

Brian was extremely helpful and understanding. We have used their services in the past and when needed we’ll utilize them again. PCB

patrick behan  |  Overall Experience 
Rating:
5.0

Courteous, professional and efficient staff. Obtaining the storage unit and dropping off the trailer.

Kenneth Reiber  |  Reservation 
Rating:
2.0

na

Warren Carr  |  Overall Experience 
Rating:
5.0

I'll be a return customer if I need your services again.

Ellen Young  |  Overall Experience 
Rating:
3.0

I was told that the truck I rented was on a full tank of gas,, upon leaving I realized it wasn't! I felt like I was being scammed to fill the truck up before returning it. I rented the truck for 19.99

kim lancaster  |  Overall Experience 
Rating:
4.0

THANK YOU

Dolores Cook  |  Overall Experience 
Rating:
2.0

Not enough carts. Could not move my things because the cart was being used. Other patron was kind enough to share the use by taking “turns”.

Nancy Merrell  |  Overall Experience 
Rating:
5.0

I was extremely pleased with my entire U-Haul experience. Kudos to all of you!

joan madera  |  Overall Experience 
Rating:
3.0

Just average service.

patrick behan  |  Reservation 
Rating:
5.0

Very friendly staff and went out their way to make sure you were happy and accommodated to every of your needs and quick service!

Nelson Morales  |  Reservation 
Rating:
5.0

Easy to get in and out of.

robert leadbetter  |  Overall Experience 
Rating:
5.0

Good location, clean storage rooms.

Susan Troike  |  Overall Experience 
Rating:
5.0

Very satisfied

MARY MONTICUE  |  Overall Experience 
Rating:
5.0

Everyone was professional and well organized. My entire experience with U-Haul was smooth and I'll definitely utilize your company's transport rental services again.

Ellen Young  |  Reservation 
Rating:
5.0

We rented one of the large indoor climate controlled units. The facility was easily accessible 24 hrs a day and was also well kept and clean.

Andrea Martin  |  Overall Experience 
Rating:
5.0

Very busy

Chris Glover  |  Overall Experience 
Rating:
1.0

I have filed a claim against U-haul (NOT YOUR FACILITY). Upon delivery, I opened the door and 1/4 of my belongings fell out and 1/2 of contents destroyed or severely scraped down to metal............

Donna Scalia  |  Overall Experience 
Rating:
5.0

Very safe and convenient location. Couldn't have asked for anything better.

JENNIFER KANE  |  Overall Experience 
Rating:
5.0

Safe, secure and convenient storage.

Donald Beyer  |  Overall Experience 
Rating:
5.0

Nice Place

Tyler Sommer  |  Overall Experience 
Rating:
4.0

Great expereince, thank you

michael bailey  |  Overall Experience 
No reviews have been submitted for this location.

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