Customer Reviews for U-Haul Moving & Storage of Elyria

Rating:

5.0

Above and beyond thank you

Rating:

5.0

Serena had a smile & was very helpful. Thank you again Serena.

Rating:

4.0

This location has everything you need and they work hard to get you in and out quickly.

Rating:

4.0

Everything was good.

Rating:

5.0

They were able to fix my reservation and were very friendly coming up with a solution to solve the issues that came up. Hunter was extremely helpful.

Rating:

5.0

No complaints everything from checking in /out went smoothly. The vehicle was in good repair and ran well. Well done U-Haul !

Rating:

4.0

The Roadside Protection Center, should cover all tows

Rating:

1.0

It was the worst experience I will not recommend or ever go back the staff were very rude and the general manager Serena Barth pretty much called me a liar very unprofessional.

Rating:

1.0

We reserved a climate controlled storage unit. When we got there there was a long line that took 30 minutes to get through. Once we were being waited on we were told the unit we reserved was not available and that we could get non climate controlled or go to another facility. Staff was unprofessional, griping, and antagonistic. Their knowledge about their own processes and computer systems was severely lacking. Gate access to the storage area was not working, even after getting two access cards activated. What should have been a 20 minute visit turned into an hour+ headache of an ordeal.

Rating:

4.0

Roofing for 1506 water damage to items in storage

Rating:

2.0

It took over thirty minutes to return my rental they don't have enough employees

Rating:

5.0

Unit I rented should be taken out of service for the following reasons.1) ignition sticks and wasted about 30 minutes in my travels to get it to work.2) radio does not work.3) sun visor falls down every time you hit a bump and yes we have a lot of bumps in Cleveland. 4) sticky substance on the rails in the truck. It's unfortunate that Uhaul has fallen to these type of standards.

Rating:

4.0

Improve your software issues. 2 times in a row there were problems with the computer. Also the app is not very good. Would not allow me to return after hours. FYI the staff at this location are great in spite of the computer issues.

Rating:

3.0

Windshield needs to be cleaned better

Rating:

3.0

The truck I rented had "issues",,, the check engine light was on,, and any time you were above 20mph the steering was extremely sloppy. Ican fix both problems,, but not on a rental.

Rating:

5.0

Continue maintain all equipment, and good quality service. Thank you U-Haul!!

Rating:

3.0

My unit leaked rain water three times. Some of my items were damaged

Rating:

5.0

Keep up the good work

Rating:

2.0

My experience with the specific location was bad..but with the Uhaul company was awesome will rent again but not at this location

Rating:

3.0

The trucks check engine light was on. When checking the truck back in the person who was checking the truck in was rather rude and not customer friendly.

Rating:

1.0

The gentleman who checked us in was rude and not very pleasant. Needs customer service training. I will look else where in the future.

Rating:

1.0

The unit they gave me was dirty and the ceiling was ripped and coming down, all fiberglass exposed, they put a few pieces of red tape on it and said it was fixed. The people there were very unorganized, and had no idea what was going on or what they were doing. Never rent there again. I left and went somewhere else.

Rating:

2.0

When I returned the truck I told them the rear leaked through the roof and they did nothing about it before renting it to next person. They also could not be contacted easily and did not respond to messages through the website or app. Phone call took 20 minute hold

Rating:

1.0

Before we left we informed the lady that the gas was not full it was a 3/4 tank. She advised us to just put it back to where it was. After the trip when the truck was dropped off we only drove 31 miles and was charged for 38 miles. On top of that we were charged a fuel charge!!! Even after spending our own money to replace the gas to make sure it was back a 3/4 tank!!! So instead of $35/$40 I spent $65 for picking up one item 12 mi there and 12 mi back. That's absolutely ridiculous!!!!

Rating:

5.0

People working at this location were very friendly and extremely helpful with our last minute need for a trailer, great experience!

Rating:

5.0

I just want to give your wonderful associate Cole a big huge kudos and I want to thank him for all his hard work and fast accurate affirmative detail to every step with our process!! He definitely deserves a raise he's a hard worker and an amazing polite young man thank you Cole for your good service it is noticed!!

Rating:

2.0

It took a long time to check in on the app and then I had to wait for them to confirm a personal contact and work contact which was unusual. I went inside to try and check in quicker and the lady on 1st shift was very rude and said “ you might as well finish on the app because we do the same thing here” When returning it was a different shift and crew luckily. No one came to check it back in and there was a sign to check it in with the mobile app. I started to do so and a guy came over and stopped me and said don't submit because it will charge you $20 for returning after hours and it's not after hours.. then he said it went through anyway… so I had to go inside and wait in line ..I got up to the desk and the girl looked up my info and it did NOT charge me. I wasted a good hour between the time I was there to pick up and drop off. The rude employee and difficult time made it so I wouldn't use this location again

Rating:

5.0

After the Portland experience we relieved to pull onto the property and have 2 ppl outside waiting to help! Drop off took all of 2 minutes. Very efficient!

Rating:

1.0

Get a new manager who actually is not rude and disrespectful. She had a nasty attitude over the phone and hung up on me. She yelled at me and my husband at the store like we were little children in front of other customers which was extremely unprofessional. Will NEVER use UHaul again because of how poorly she treated us.

Rating:

5.0

Slow service. Took 30 mins and I was second in line.

Rating:

2.0

The workers seemed confused and rude except for the older gentleman who was very helpful

Rating:

1.0

I came to U-Haul because of the convenience being less than 5 miles away. I have never rented a storage unit before this is my first time. I had a flood in my house and lost almost everything. The little bit of belongings that I could salvage I wanted to store safely. I went into U-Haul in Lorain and rented a truck and storage unit. I will never use U-Haul again or refer anyone to them. The office staff was so unhelpful and rude if I wasn’t so desperate I would have left and went somewhere else. When renting a storage unit for the first time I had no idea how it worked. The office staff didn’t explain how it worked or even what to do. One guy at the desk could not complete my transaction because he didn’t have a cash drawer so I thought he was getting another employee to help me as other customers were coming in and getting waited on I’m just standing there. So I finally asked the guy at the desk why I wasn’t getting any assistance and he said well you have to get in another line. I have never been there before I didn’t know I had to go to another line. I just lost all my belongings to a flood I’m completely heartbroken at what is going on in my life and just needing a storage unit for a while until I get my house back in order. I’m sorry I’m sure this comment won’t help anyone and probably no one will even read it so I’m probably just wasting my time.

Rating:

2.0

An absolute joke! Bad enough that computer systems were down (which by the way everytime I have rented from U-Haul that has been the case!) but it literally took over an HOUR to get a truck! While no fault of the location, there was never an apology of any sort. Horrible customer service

Rating:

3.0

I had an early Sunday morning pickup that was confirmed I'm the store on Friday night. The app wouldn't let me pick it up on Sunday morning. Had to wait for store to open. This put my move 2 hours behind and I had to pay my movers an hour of doing nothing.

Rating:

2.0

the storage locker not ready

Rating:

4.0

Return wait was over 30 minutes. Short staffed. Ended up doing online return despite being open.

Rating:

3.0

I was charged a late drop off fee but I had rented the truck from 6pm - 12 midnight and dropped it off at 9pm. Something doesn't add up

Rating:

5.0

The lady Thursday August 17 at 430 who helped me get uhaul was fantastic. Sat August 19 Cole and Kilian who checked my truck in were awesome very smooth stress free

Rating:

5.0

Staff was friendly and helpful

Rating:

4.0

The employees were wonderful but I could tell that they were understaffed. They remained quite pleasant while trying to do many things at once.

Rating:

1.0

I ordered a trailer online and went to pick up and it did not have a ramp which I needed. I went to go inside to request one that has a ramp and they told me they were rented for the day. I then had to rent a substantially larger and more expensive trailer. Then when I brought the trailer back the trailer that had the ramp that I requested was still sitting on the lot but the worker had claimed it was rented for the day.

Rating:

2.0

Even after Notifying the running lights where not working. The store still said I was good to go. So I could not drive at night or in inclement weather. I was not happy.

Rating:

5.0

Great customer service. Thank you!

Rating:

3.0

One box was very damaged but the contents seem fine. I have a picture if you would like it.

Rating:

4.0

get bathroom fixed

Rating:

1.0

HOLEEEEE SHIT! This was the biggest cluster I have ever witnessed.I will not use uhaul again. I will purchase a new box truck if I ever have to move anything. The absolute worst experience ever.

Rating:

3.0

They are over-priced

Rating:

1.0

I would not recommend this location. The manager was extremely rude and ignorant. The worse customer service at this location and is still waiting to make and official complaint.

Rating:

5.0

24/7 self rent did not work. Lock box would not open. Fortunately, it was during business hours and employees were very helpful in completing the process.

Rating:

3.0

Please find a way to process trailer rentals faster. The process is way to time consuming for everyone enrolled.

Rating:

4.0

I was told when I rented it that it was below a quarter tank so if I returned it with same amount that would be good and no extra charge ,but if I brought it back with more than what it had I would get credit for said amount....well that is not the case. You do not get c redit for extra full you put in...the check in guy took an additional $10 off the rental fee for me so it worked out good...would rent again. But you bring truck back with same amount it had when I got it

Rating:

1.0

Very rude employees, not helpful at all. Very unorganized

Rating:

5.0

Thanks for having me and my things if need I a place again will come back have a blessed day and God bless

Rating:

5.0

I've had the best customer service from this facility. I have three total storage units, unfortunately two with other providers closer to my home. I initially went with the other company, due to storage availability and location. However, I'm definitely consolidating, and switching to Uhaul. Solely based on the service that I received from this location.

Rating:

1.0

Staff very unknowledgeable and unhelpful. Witnesses an elderly gentleman ask for help and Jenna repeatedly told him no one could help him. I received the same treatment. Very dissatisfied with the run around and waste of time.

Rating:

3.0

The trailer staff (hooking up and un-hooking) were very nice and helpful. (Jason the first time, and a young lady the second) This was my second rental in 2 weeks. The first time took some extra time/steps at the desk, and they have to call someone as a second contact and speak to them asking if its "ok" for me to rent a trailer????. (Strange in my opinion. Since I can rent a $85k Cadillac for 10 days and car rental companies don't have to call my wife, but rent a $3500 trailer for 12hrs and it's like going through airport security!. So.... was told I can avoid all this next time by creating an online account... Well the only step it saved was taking pics of my license since I uploaded those online. They still have to call your mommy and ask if its ok?? Also, the charges never match what your online reservation amount its.. Online said $37.95, but paid $40.41. After looking at the details the $2.45 is "rental tax". Why wouldn't that be included in the total cost on the online reservation? Otherwise, it was a good experience. The trailer towed easy, worked well and was reasonable.

Rating:

1.0

I had a guaranteed reservation. Arrived on time and waited in a long line. Was told they had no truck for me, and couldn't help me. They had no reason why and made up something about not being sure why the system did not notify me. The girl at the desk was rude about it. No apology or kindness at all. She told me I would have to go call Uhaul and they would find me a truck somewhere else. Two long hold times in the hot parking lot calling for Uhaul, who then told me that the location did have my truck and to go back in. Waited in a long line again. While I was in line the people at the desk were talking about me, unsure if they realized I was there and could hear them. The guy who checked me out the second time told me someone had just returned the truck he was giving me as we were standing there, and that's why they did not have a truck for me. Unfortunately, that was not true. The truck he gave me was sitting there the whole time I was there, I parked right beside it when I first arrived. The whole ordeal made me an hour and a half late for my movers and cost me an extra 200$ that I had to pay the movers for extra time. The guy checking me out told me he was giving me furniture pads free, but there was a charge for them. The truck itself was a disaster. Vents busted. Visor torn half off hanging down on the driver's side, damaged all over. I had to ask for stickers to mark the damage myself. I hope today was just a bad experience, and it isn't like this all the time. The guy who checked me out was very nice and did try to help me, and the gentleman from Cleveland Uhaul traffic who located my truck was awesome. Other than that, this was a really bad experience.

Rating:

5.0

Professional

Rating:

2.0

Manager was very rude

Rating:

5.0

Great job

Rating:

5.0

The customer service representatives were very nice and helpful. They performed the installation very quickly. Great expereince!

Rating:

4.0

Lots of help and quick.

Rating:

1.0

Staff was soo rude and not helpful at all !!! Storage unit was fine but the office staff was horrible. No thanks I’ll go elsewhere.

Rating:

4.0

Need lights inside the units. So you can see your stuff inside the unit. It's to dark inside. The hallways are well lit within side the area.

Rating:

3.0

G.M there was not very helpful to employee that helped me.The employee actually worked in the garage and was working up front at the desks. He helped me get a storage locker. The G.M there charged me 11.95 plus tax for a lock which I didn’t notice until next day.2 big signs there show locks regularly 11.95 for 9.95 went back for the difference and she made all kinds of reasons that she charged 11.95 employee there tried to refund the difference but GM didn’t let her. I have the pictures of the two signs showing 9.95 saved

Rating:

5.0

Didn’t use it I was hoping to get some of the money back…I will be coming back though

Rating:

1.0

Note: Due to other problems at this location relating to truck rental, my move in date went from originally being scheduled for 02-11-23 to 02-12-23. The storage I reserved, had a rusted lock handle that look like it could give someone tetanus (the other storage units around were not rusted) and I had to ask them to assist because it would not open (one of the staff came out and oiled it. I didn't get his name but he had a major attitude during the whole process. The staff member named Asia never added the insurance coverage, as she reassured me should would, for the storage at the end of the billing process/check out process. She was courteous but did not follow through with these situations. I am extremely disgusted by the experience at the Elyria, Ohio location. Truly I am. I am considering if I can find a way to take my storage items somewhere else locally. As a customer I don't need to be made to feel as if I am bothering you on the job. Unbelievable.

Rating:

5.0

The unit was clean and when they found a problem they immediately called me and let me know and I thank them for that will diffenetly come again when I need storage

Rating:

5.0

My move was great the druck was the right size

Rating:

1.0

I didn't use the facility I canceled prior to going into it so I don't know what it looked like or how it was the representative in the office was very rude did not like her at all I found another place to store my things but thank you for the questionnaire but the woman that was there was not helpful very rude but thank you so much I couldn't even understand the number she put on my paper I still have the paper if you needed me to take a picture of it and she circled three different numbers and I asked what they were and she didn't even ask me there was a gentleman there that answered me because I couldn't even understand what she wrote in the Square with pencil or ink whatever she wrote with

Rating:

5.0

Very helpful and super friendly owner. Thank you for your help.

Rating:

5.0

Very nice and friendly service

Rating:

1.0

I have had a consistently horrible experience with U-Haul a s company and at this particular facility. When I billed wrong 3 months in a row and tried to address this concern inside with the staff, they did not try to help me or fix the problem in any way. I closed my storage rental and have now moved to Public Storage instead.

Rating:

5.0

Thank You for being there when I needed You. It was painless Thank You!

Rating:

4.0

I wish the unit didn't cost the amount that it does but hopefully I won't need it much longer. Other than the high price, it's been good.

Rating:

1.0

The worst customer service. My card never worked and it took an hour to find someone to fix it multiple times.

Rating:

4.0

I only had one issue on my end, and that was not checking out before leaving after my initial visit. That resulted in a denied access on my next visit, which I noticed after further inspection of the plethora of signs on the facility. Completely my fault. Only thing was, I wasn't immediately sure what the proper course of action was after that. I was able to head into the store / office, and was then granted a key card to swipe on the gate and exit keypad that I was informed about. But I am still am not sure what would be the proper course of action should that happen during hours where the office / store is closed. I was previously unaware of a key card being available, so it was a pleasant surprise. Otherwide my experience was very enjoyable and an happy with my unit.

Rating:

5.0

A one stop shop for moving needs.

Rating:

5.0

Very clean. Restrooms always clean and stocked. Well air conditioned.

Rating:

5.0

I had to cancel it but I can tell it’s just what anyone would need

Rating:

1.0

As I moved out, my unit was perfectly clean, yet you still need to charge me for a "cleaning fee". Even though we all know that you don't actually clean it at all. Stupid stuff like this is the reason why I will pick a different company the next time I need storage. Absolutely pathetic.

Rating:

1.0

The female manager screwed up and double booked the same truck and tried to put the blame on me - so she lied and said I brought my truck back on a half a tank of gas. She also tried charging me for two days when I didn’t even have the truck 13 hours. I called corporate and they continually apologized for their employees behavior. Fore, she didn’t expect me to have documented evidence of paying for gas and a full tank. She also said I went X amount of miles, but if she had put thought into her lies she would had realized the math to miles and gas didn’t add up. I have proof that every single thing she said was a lie. And I hope to god someone high-up sees this post and investigates into her because she should so not be a manager. She’s going to get Uhaul a lawsuit filed against them … the way she does customers.

Rating:

1.0

Uhaul did not express to me that my storage reservation is only good if the unit they have is actually available. When I arrived yesterday for my reserved 10x10x8 storage room with an established move in date, I was told that the unit I had reserved was not available. The only one I could get was 10x5x8. Which is roughly half the room I was expecting. We were lucky enough to puzzle piece everything together to get it all to fit, but as a company you shouldn’t rug pull your customers like that. Just makes me never want to go through uhaul again.

Rating:

2.0

Upon cleaning out my unit I was disappointed to see water damage to a few of my items including damp couch and love seat , also water in my child’s toys . There is significant water damage to the ceiling of the unit … I have put in a claim request as told by Uhaul website and have heard nothing .

Rating:

5.0

The staff was very nice!

Rating:

4.0

I will be using thisvstorage for a few months or more. I believe it will be excellent.

Rating:

3.0

It was the closing out of the storage level of customer service received from Serena and to think she’s management.

Rating:

5.0

No

Rating:

3.0

The storage bin was supposed to be cleaned but wasnt and no lock was present. Had to go back to the office for a lock.

Rating:

2.0

First it took them two hours to my access right when I first rented, then they put a lock on unit when I was paid up on time, two months after I rented the unit, then when I was going to get my stuff out of storage, they ended cutting my lock off and was told my the maintenance man not to tell me what he did.

Rating:

5.0

For the 10 months I used U-haul, never had an issue and would recommend to anyone to use

Rating:

3.0

La maquina para entrar no abria

Rating:

5.0

Great

Rating:

5.0

The staff is very friendly, professional,understanding and helpful . Keep up the Great Job!!

Rating:

3.0

Only average due to the issue the very next day where none of my information or business from the 15th saved and the access issue now resolved. Thanks looking forward to better moments above average.

Rating:

1.0

No one knows what they are doing here! Multiple mistakes! Manager called me an a**hole . Rated very low on multiple sites. Get a new manager

Rating:

5.0

Very nice, courteous, helpful staff

Rating:

1.0

I reserved my storage unit online only to find out that the size I reserved was not actually available. I then had to get 2 storage units instead of one and the price was double what I was originally quoted. I was assured by the manager that she would get the price adjusted. I waited for 2 months and my calls were ignored by the manager. At one point I was denied access due to late payment aft we r being instructed not to pay until the price was corrected. In the end I was still charges over 100 dollars more than I was originally quoted. I would recommend never using Uhaul storage.

Rating:

4.0

Overall experience very good. Perhaps having more counter staff would reduce the wait time for service. Would also help with answering the phone quicker. Counter staff very helpful and kind.

Rating:

1.0

Staff is rude

Rating:

5.0

Everyone is so friendly and helpful. We moved to a larger unit which is great. Signed up for automatic payment too.

Rating:

1.0

I had difficulties from customer service trying to rent a storage I showed my ID and they were not wrote me the unit because of my son old money which had nothing to do with me it was a total nightmare as far as the facility the employees try to do everything they could I had a problem with customer service thank you and I thought they was taking the payment out of my account automatically so I was a few days lateThey ended up sending my mother the bill which I don’t know how they got her address she had nothing to do with it it was very embarrassing I really was upset about that

Rating: