Customer Reviews for U-Haul Moving & Storage of Elmira

2,482 comentarios

2494 Corning Rd   Elmira Heights, NY 14903
(Miracle Mile)

(607) 796-2621

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(607) 796-2621

2494 Corning Rd
Elmira Heights, NY 14903
(Miracle Mile)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

I have used this U-Haul location several times over the past six months renting various size trucks, dollys, etc. I have always been treated respectfully, service has been quick and efficient and if I encountered any issues, they were addressed immediately. Kudos to U-Haul.

Patricia K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Colin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan L. 
Clasificación:
3.0

The overall attitude of the employees. There is no common sense and there is no friendly exceptions. Example. I was in the building at the front desk. I was dropping off my rental. I stated that I was dropping it back off. The employee said I'll be out to take care of it. I asked politely if I could go through the side door with him. No. You have to use the front door. I am no threat in any way shape or form. And I took offense to this type of treatment. Because it really was an inconvenience to have to walk around. And then I was never asked if I wanted to pay in cash. I reserved it with a card because it is required. And I spoke with another employee at pick up that I could do that. The other person just assumed that I was paying by the card. At least have people question and allow unassumed things to be a part of their job. So. Then I had to walk back into the store. The long way. And the employee seemed irritated that he had to accommodate me. I don't have time to waste because someone else does not have common sense.

Seamus M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mackenzie M. 
Clasificación:
4.0

The facility seemed under staffed, only one counter person to cover a large facility. I waited for almost 10 minutes before I was able to receive my keys. There were no other customers in the facility. The housekeeping attendant actually came out to apologize for the length of the wait. The wi-fi signal doesn't reach out to the parking lot, so if I'm utilizing the app check-in, the functionality is extremely slow. You should have routers that provide exterior access. Utilize a generic password system for security purposes.

Raymond F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon-Claud N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon G.  |  First Impressions 
Clasificación:
4.0

I made this reservation because my son's reservation was cancelled in Ithaca because he arrived 2 hours late for pickup. There is nothing in the information that comes with a reservation that says that your reserved equipment can be given away if you show up late. We were very lucky to be able to find another trailer, although it added an hour and a half of additional driving and a lot of stress to our day. If you're going to have a policy like that you need to make it clear, which it is not.

Robert F. 
Clasificación:
1.0

The person at the counter was really mean and blamed me that the parking brake release lever broke. I will not be using Uhaul again

Rebekah S. 
Clasificación:
5.0

Service at this location is always top notch!

Patricia K. 
Clasificación:
1.0

I have been charged over 400 dollars when i only used the truck for 5 and half hrs..was a 6 hr reservation...then learned when i went to get truck and finish reservation they charged me for 2 days and told me i would get most back that it was a deposit due to kind of card i used to pay...then when i dropped truck off at 11: 50 pm after picking it up at 6:45 i thought id get my deposit back and didnt...then i was charged another 276. I called them in morning and complained and need my money back they said was a cleaning fee....due to a lighter left in truck and sticky stuff in cupholder....which all was there when i picked truck up...i told him it was not my lighter that it was ther when i picked truck up..he said too bad they had to charge cleaning fee...im a single mom on disability and all together with the 143.00 charge for my 5 amd half hrs then 276.00 charge i was all together charged 419.00 for using truck for 5 and half hrs...i am broke couldnt make my car payment and cant get groceries my income is limited on disability and they have caused me such terrible stress amd anxiety and no one will resolve this...i might have to see if i can find a probono lawyer and go after u guys for pain and suffering due to these charges....its ridiculous....please get back to me asap i meed my money!!!! Nicole middendorf 6074837883 nmiddendorf37@gmail.com

nicole M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

Just for your information, the cab of the truck had dust all over the dash, the steering wheel was very sticky, and there was dog hair all over the seats when I picked the truck up.

MarthaC O. 
Clasificación:
2.0

The guy who put the hitch on was rude not friendly

scott M. 
Clasificación:
3.0

Have your personnel CLEARLY explain their requsts. Instead of asking vague questions.

Gary A. 
Clasificación:
5.0

Very friendly and easy return.

LaRenda W. 
Clasificación:
1.0

Not helpful and very rude. I made a reservation and then they called later and said they made a mistake and then they didn't have one. I had to call corporate twice and wait for 45 minutes to talk to someone. The whole experience was terrible.

andrew M. 
Clasificación:
5.0

I just completed a move from NY to Maryland and originally rented a truck from Budget. When I went to pick up my truck they told me they had no truck for me and I was SOL. I went to U-Haul and they initially told me getting a one-way truck right now is impossible, but Shanrod bent over backwards to help me out. Luckily someone cancelled and he called and let me know they had a truck for me, and my move was only delayed one day. I was absolutely bowled over by the service they provided me during a really stressful time. I would die for Shanrod.

Kayleigh S. 
Clasificación:
2.0

Long line waits. Not enough help. Usual no personality chemumg county employees. Why do you embarrass customers by asking them to hold up the line while you have to fetch your cell phone so he calls not only your number but to call another person not there as a back up? Dumb. I think douchebag is appropriate. Policy makers are douchebags and so was that guy with the weird name like Shadron.

Stuart M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaniqua J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

Beautiful facility, always clean, extremely happy with my total experience!

David L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bills B. 
Clasificación:
5.0

Pros: capable staff, very responsive when we would make a physical visit to the location; Cons: Impossible to reach location directly by phone or email for timely reply--without driving 30 minutest to the physical location.

Valerie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paige L. 
Clasificación:
3.0

The rep I had was dismissive, and arrogant, was more worried about his plans after work.

Douglas P. 
Clasificación:
3.0

There was popsicle wrappers in the back of the bed. After they “cleaned it” I got the truck on the king just after E so I'd assumed because I wouldn't have it that long they don't fill them. I took it back filled further than what I'd got it on, took it back early & clean. & still my bill went from $45 to $67 when they actually charged me. Reasons completely unknown. They never told me they put a hold on your card so I used my credit card to get gas for the truck because couldn't use my bank card. I dread using uhaul and every time I've ever had to use it, they prove to me exactly why I hate it. Never again. I'll use my car and strap everything to the roof if I need too from now on.

Chelsie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICK G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca S. 
Clasificación:
1.0

They tried to falsely charge me $200+ For no reason. After about 30 minutes of telling them everything I did and said yesterday they finally decided to tell me I only owed $50 which was taken out of the deposit amount.

Kaytlin G. 
Clasificación:
3.0

Customer service and professionalism doesn't exist at this location. They do not explain procedures well and nail you with hidden costs, it's clear it is intentional to get more money out of you. They didn't honor the agreement of milage and said I did not turn properly following their own signage. Both the owner and employee very unfriendly. Highly recommend another U-haul location.

Michael C. 
Clasificación:
5.0

Awesome customer service! Very helpful staff, I don't think I could have had a better experience!

HARLANDF B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
1.0

The guy who was working was very unfriendly and a dick!! IF YOU DONT LIKE YOUR JOB QUIT!!! Dont take your attitude out on customer's. You might get smacked!

Pat G. 
Clasificación:
4.0

Great customer service but the times and availability for the trucks are crap. Why can you rent a truck for 10 hours but you can only have access to the storage facility from 6-10 this service needs to be 24/7. Make it happen

nicole F. 
Clasificación:
3.0

Did not want the insurance and was told I had to have it. Was called the day before I was suppose to deliver and told I had to bring it back early. Not how I wanted to be treated.

ROBERT C. 
Clasificación:
1.0

The whole process was just a pain. I went online, and put in my reservation to be picked up VIA mobile as that was "easier". When doing the registration, it got all sorts of messed up. I put it in my name, with my e-mail and my phone number, then it got changed into my brother's name. I am not sure if this is because he was the driver or not, however I believe you should be able to have the reservation in someone's name and then the driver be someone different if needed. While doing the reservation they wanted an alternate person's number to call, so I put in my mother's phone number. Somehow that was used for the contract itself, but the reservation was under my number. The site stated this number was an alternate number, not the number that was used for the contract. So when it was asking for yet another number to call, when I got there to pick up the truck, I tried to put in my mother's number in there but I couldn't because that was used for the contract, so I tried to put in my brother, but I couldn't because that was who the reservation was under. I couldn't put my name either so I ended up putting my mother's name with my brother's cell phone number, was told on the site that he was going to get a call to be confirmed that it was a good number which did not happen. I then had to put in information that I already put in at the "check in" the day prior to which it said it would make things go by quicker, which only took up more time. I was dragged all over the place, being told to go to the truck only to go inside and grab the keys, and to top it off the moving pads I ordered were not in there and when I went to go get them, I was told I did not order any. When I showed my phone to the worker, he proceeded to scroll past the area where it stated to make sure the moving pads were in the truck, stating again that they were not supposed to be in there, until I showed him myself that they were. Even then it seemed like he didn't believe me, and I was already irritated, half an hour of my time was already used, and I was not in the mood to pull up the reservation, while already in the middle of the process of picking up the truck, just to prove that I ordered these pads. It asked if they were in the truck, and I am assuming they do not all show that. Once I got my pads, I was more than a little stressed out. I finally left, and was able to get things done quickly. I feel like the whole process could have gone so much smoother if things were done properly on the website. If you already put in license information and such for the part of the check in before hand, when you get there to get the truck it shouldn't have to be done again. There should be no need to go over to the truck, and click that you are there, just to have to go back in to get the keys and any other things you need. I am not sure if the reservation didn't communicate to their computers at the office and that is why the pads were missing (this happened with my dad not too long ago when he moved and reserved online as well), if that is the case it needs to be fixed so they can know what needs to be on the truck, put it on, and save time for both them and those who are renting. The whole check in process that is supposed to be "quicker" and "easier" was not at all. I shouldn't have to take another half an hour of my time, time that will come out of how long I have to bring back the truck for, because the process is asking me to do everything all over again. It was already a stressful day, and what was supposed to be an easy pick up to make for an easy move, only added to that stress instead of relieving it.

Nathaniel S. 
Clasificación:
2.0

First, the month free I was emailed was not available to me. Second, I contacted your main office with multiple issues and they were not only unanswered, but not resolved. Third, the late fees are insanely high. Forth, your competition is cheaper and finally, other than one singular employee at the facility that was nice, I hated the experience with absolutely everyone else there.

barbra l.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

lilian g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandria G. 
Clasificación:
1.0

Need Better customer service definitely! The manager of this branch is highly ridiculous/rude you name it. I have no idea why he is this way I've never done anything to the guy!

Mariah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
1.0

I will drive to any other location than this one the staff was rude dishonest incompetent and the equipment was filthy

Amanda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARAYAHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew g.  |  Overall Experience 
Clasificación:
5.0

One of the finer run U-Haul locations. Smooth sailing. To corporate: your website is an incredibly awful experience

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael M. 
Clasificación:
1.0

Tried to rent for 24 hours and told because of supply and demand I only had 4 hours. then while giving info to rent the truck I mentioned I was going to use the free month of storage, he neglected to tell me I was not eligible for that and I was charged $100+

Colby S. 
Clasificación:
3.0

We needed a 20' truck and reserved the truck at the location (Elmira Heights, NY) because the location in my town (Mansfield, PA) did not have one listed. When I arrived, there was no 20' truck for us. It was a potential big problem because we were haul 15' long bleachers. However, the U-Haul rep made many calls to find one, but was not successful. Eventually, after an hour, a 20' truck was returned to the Elmira Heights location. We were able to use that one.

Kjell F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicole S. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael M. 
Clasificación:
4.0

Trailer tires should be balanced! The trailer I used vibrated badly for no reason other than to save a couple bucks. Balanced tires last longer and so would the trailer.

jerry G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

sheila j s.  |  Overall Experience 
Clasificación:
5.0

I have no problem with this location. My problem is with the idiot who gave me some seriously wrong advice while I was making my reservation. This person has cost me at least a hundred dollars and HOURS of wasted time, and gotten several folks very angry at me. I really want to make an official complaint. You can find a copy of the phone call if you look into my records from the morning of June 20.

SAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph S. 
Clasificación:
3.0

Customer service was not the best- not engaging, no interaction.

Timothy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dixie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemary P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

bill S. 
Clasificación:
5.0

Best U-Haul facility I have used. AAA+++

Timothy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eilis M.  |  Overall Experience 
Clasificación:
3.0

i wanted to return the trailer the day prior to my scheduled drop off time so i did not have to rush around in the morning trying to get everything done hurriedly. i could not get the phone app to work correctly so that I could upload photos of the trailer interior etc, so i called the 800 number and after a rather long wait on hold, was assured everything was recorded and noted as to where and when i dropped it off... when i called to check on its return status i was asked where it was,,, oh boy.. not real smooth sailing to say the least..

charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHUJAUDDIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aisha L.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Samantha S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rene' G. 
Clasificación:
3.0

I was there at 7:00 and the store was closed

PAUL C. 
Clasificación:
1.0

Waited to pickup for almost 40 minutes. Was then given the wrong keys to the truck and couldn't find the employees for another 20 minutes in which I discovered they were standing out back chatting. Equipment was trashed. Will not return.

Joseph E. 
Clasificación:
1.0

I selected a different location but was made to go here instead the morning of my reservation. I never got a call the night before as the email said I would. I waited in line 20 minutes just to be told they couldn't help me because I started mobile check-in. So I went outside to do mobile. Then had to go back inside for the key. The guy never explained how it worked. And they were all out of dollies to rent even though I had reserved one.

Nicole S. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael M. 
Clasificación:
5.0

The only issue I have is, you put a hold on my account and then charge my account a second time when I bring the vehicle back. Then I have to wait 48 hours for that hold to fall off. That is not right for the customer. With our technology, it shouldn't have to be that way.

Ken S. 
Clasificación:
4.0

Paperwork is a bit over the top!! Calling to confirm other contacts is Ridicules

Robert H. 
Clasificación:
5.0

When giving a larger truck to replace a smaller one- there should be a discount- for gas increase.

Korissa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
2.0

Overall the equipment was great and worked fine, towed easily. The staff was rude and to be honest arrogant. I waited for 5 minutes before someone even greeted me as a customer and then during my check out the guy handling everything picked up his phone and stopped doing the U-haul thing and was texting with someone. He answered numerous calls while dealing with me and was rude to every one of them. I will honestly buy a trailer before renting another one from this location.

Joel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom M. 
Clasificación:
3.0

Used the online check in. It was a total failure. The guy I asked about my truck availability said there was a mix up and walked away. I ended up waiting in line twice when I used your feature to avoid that. Never using uhaul again

Eric H. 
Clasificación:
5.0

First experience. Was pleasantly surprised.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
1.0

Too expensive!

Dustin A. 
Clasificación:
2.0

El cliente no dejó un comentario.

Taimy T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Branden L. 
Clasificación:
5.0

El cliente no dejó un comentario.

muhamamd Q. 
Clasificación:
5.0

Suggest making reservations

Brenda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
3.0

Truck air conditioning was broken and did not work for a 12 hour, 98 degree trip.

Sherry C. 
Clasificación:
1.0

Service desk guy was very rude and when I was given my rental it was at half a tank and so I returned it with half a talk but was informed I didn't put the gas back to were it was. He told me I needed a picture of the gas gauge or it's his word against mine. This U-Haul got 15 extra dollars in gas that I am not happy about. Also every U-Haul should have a full gas tank making it easier for people to know they put in the right amount of gas. This was the first time I had used U-Haul and it was less than a full tank. Not going back to this U-Haul ever again.

BRIANMICHAEL R. 
Clasificación:
5.0

The services offered at your Elmira branch are of very good quality, pleasant, courteous and professional. Your "fast" transaction and registration service must be really reviewed and brought up to standard. I am a "regular" customer and despite this, once I have filled in all the information via your application, I have to go to the reception, so that I can collect my keys. I lost more time than if I had gone directly to the physical counter. But I repeat myself, the services offered at your Elmira branch are of very good quality, pleasant, courteous and professional.

Lionel H. 
Clasificación:
5.0

The gentleman that we returned the truck to was an incredibly professional young man. Refreshing to have someone that is pleasant and courteous.

SUSANM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

katherne W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dawn S. 
Clasificación:
5.0

As always, the staff at the Elmira U-haul were friendly and helpful.

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MehmetHazar S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MehmetHazar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim B. 
Clasificación:
1.0

I had set a reservation 3 days in advance to pick up a auto transport, apon my arrival I spoke whom ever and to the AT that I was supposed to receive was given to another person that day I was forced to wait longer while they sorted out the situation because they were unaware of the their any of the vehicles they had on site. I was told to wait longer that I felt I should being I was there at my reservation time and did not leave 2 and half hours later. I was then given a discount for my wait and still charged the full amount.

Sean C. 
Clasificación:
5.0

The 4x7 trailer was perfect for my needs. Just the right size for my compact SUV. It got the job done. The staff was great helping get the trailer hooked up.

Scott S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon N. 
Clasificación:
3.0

Mobile app wouldn't let me upload photos. Very inconvenient and took a lot longer than it needed to

Russell B. 
Clasificación:
5.0

Cheerful friendly counter service. Everything was fast informative and easy.

markus R. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael M. 
Clasificación:
5.0

First time user and this was a great experience. Never felt unsafe, always clean and tidy. My only issue was being locked in a stairway without any signage as to lack of exit. Thankfully I pounded loud and long enough to be heard by another tenant.

Dianne O.  |  Overall Experience 
Clasificación:
2.0

The customer service was terrible and the managers attitude was terrible and evasive.

Franklin J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Lorraine G.  |  First Impressions 
Clasificación:
5.0

Very polite and helpful with all my needs . The building was very clean and well managed. The staff was very helpful and friendly. The hand carts were very helpful I used them to move everything into my unit.

esther r.  |  First Impressions 
Clasificación:
5.0

Mike was happy to help my wife and I explaining the checkout process when we picked up our security card.

Kenneth P.  |  Online Move In 
Clasificación:
4.0

The free storage lock was not inside the unit, there was miscommunication on getting the lock, but the issue was resolved.

Kristen G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

george s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlin L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa S.  |  Overall Experience 
Clasificación:
5.0

It was a great place that was clean and people were very helpful and friendly.

Leslie P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Radame H.  |  Online Move In 
Clasificación:
3.0

First I ordered stuff to be delivered to my house that I was going to use to move into my unit. They said it would come between 12~4pm. They charged my card and then cancelled the order right at 4 after I waited all day. The next day I went to store my stuff close to the end of storage hours when no one was there. An automatic door opened and then an alarm went off. I didn't understand what checking was because there was 3 separate kiosk things at the entrance. We get the alarm to shut off and head for the unit. We find the unit and it's definitely not the size they described. Definitely not worth the more than 90 dollars a month. Then they didn't even leave my padlock inside so my locker is now just sitting there with my stuff inside…unlocked. Called the after hours manager phone because I couldn't figure out how to check out and I got no answer. I have had nothing but a horrible experience . Do not use uhaul

Nicole M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan P.  |  Overall Experience 
Clasificación:
2.0

Between the online and instore transactions, things change dramatically.

Franklin J.  |  Online Move In 
Clasificación:
1.0

Staff was absolutely disrespectful and completely unhelpful. They had 5 individuals working behind the counter and when I come in for a question, no one looks up from their phone to acknowledge me. Completely rude and we're not even willing to TRY and accommodate my, THE CUSTOMERS, needs. Will never use this facility again. They can all eat s***.

chris g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri T.  |  Overall Experience 
Clasificación:
5.0

Very polite customer service

MARINAMARIE S.  |  Overall Experience 
Clasificación:
1.0

I ran into some financial issues and was very pleased when I was offered the buy out option. Unfortunately, when I went to get my stuff after making my payment, I was welcomed with an alarm going off and the system was telling me I had no access. After trying to reach the on call manager number several times, I decided to just go home. When I called the next day to talk about my experience and how to get my items, I was transferred to the 1800 line several times. The woman was very helpful but it took her half hour to reach someone from the store for me to talk to about getting my items. When I went back to get my items after finally talking to the manager and setting a date, I was told the alarm was going to go off but I can still access my things and empty my storage. Get to my storage unit and there was an over lock after I heard the woman working ask the manager if she should go check it and he told her no. Of course when I went to tell him that there was STILL an over lock on my unit, he blamed the employee for not checking. - I understand that I was the one who came into financial issues but overall this was a terrible experience and as nice as the unit itself was, the entire time my stuff was in there, there was a bulb out in the light above us and I didn't like the way it was so hard to reach any one for help. They definitely should not have charged me the $145 to buy out my storage items if they were going to give me this much of a hassle to get my items. Especially considering what I had to pay to have someone help and watch my child BOTH times I had to go up there and the gas I spent to go just to be told there was access because I can't reach them on the phone. Never again .

MELANIE P.  |  Overall Experience 
Clasificación:
5.0

The staff are really helpful and obviously enjoy working there. I was impressed with the range of equipment, materials for moving and services available.

JOSEPH F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

harold s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

rory p.  |  First Impressions 
Clasificación:
5.0

Everything was fine.

ronald l.  |  Overall Experience 
Clasificación:
5.0

Nice people. Would definitely rent from them again.

Scott L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn C.  |  Overall Experience 
Clasificación:
5.0

Very happy with the facility. Clean and secure. Staff was helpful when there was an issue and resolved it immediately. Highly recommend.

Debra T.  |  Overall Experience 
Clasificación:
3.0

The storage unit I had was dark and even during the day I could barely see in the unit. The staff is very busy and sometimes I waited for over 20 mins in line. One time I was charged and setup for a unit I didn't even have and the bills were being sent to both my home and my mothers. Embarrassing.

Angela B.  |  Overall Experience 
Clasificación:
5.0

Best place to store your belongings. Clean and safe

dale j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

matt w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B.  |  Overall Experience 
Clasificación:
5.0

Never needed a storage space and the staff made things very easy for me. Facility was exceptionally clean even after I was told that it had been a clean out day and some things might be out of place. Felt safe and secure while alone as well. Gracias

Dianne O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNP P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce h.  |  Overall Experience 
Clasificación:
5.0

Clean, easy access,friendly staff

diana w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica C.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth B.  |  Overall Experience 
Clasificación:
5.0

Micheal and his staff were easily identified in good looking uniforms, clean, nice , professional and very helpful in every aspect of my move. The storage units and the property it's on are super clean, and are very well maintained. This is my second time using U-Haul in Elmira Heights, they are the best in the area in my opinion.

JOSEPH F.  |  First Impressions 
Clasificación:
2.0

Assistant manager extremely rude

CARLA C.  |  Overall Experience 
Clasificación:
4.0

If I never need another storage unit it will b w UHaul definitely, very friendly and helpful

linda l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY R B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

walter m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

theresa m.  |  Overall Experience 
Clasificación:
5.0

The woman who helped us was incredible. Helped us with our many questions and arranged for us to drop our trailer at the same place we'd booked the storage which saved us at least 45 min at the end of an 11 hour drive.

theresa m.  |  First Impressions 
Clasificación:
4.0

My only complaint is trying to get someone on the phone. I kept getting centralized answering service and they were not friendly.

Shannon C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

George T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David J.  |  First Impressions 
Clasificación:
5.0

The manager was extremely helpful. We needed help unloading and he contacted someone and they had 2 men to help in less than an hour. I definitely recommend them.

ROBERT C.  |  First Impressions 
Clasificación:
5.0

The staff and facility was great. I especially liked the easy access parking and availability of carts to load and unload my belongings. I would definitely recommend this Uhaul storage facility.

Shannon I.  |  Overall Experience 
Clasificación:
4.0

I know its tough but with ONE employee there, people have to wait forever for service

Richard S.  |  First Impressions 
Clasificación:
5.0

Very happy with toe Uhaul staff in Elmira.

Michael S.  |  First Impressions 
Clasificación:
4.0

2 of the three passes did not work this made it a bit of a pain trying to get in the units.

Chris K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Angela B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna R.  |  First Impressions 
Clasificación:
5.0

I'm completely impressed with U-Haul. I'm still renting space from them for the time being. I'd recommend them to anyone who asks Me to.

Tammy J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake G.  |  Overall Experience 
Clasificación:
4.0

Very convenient, clean, and very secure.

Jennifer W.  |  Online Move In 
Clasificación:
5.0

This is by far the best Uhaul facility that I have ever visited. Staff are extremely friendly and helpful.

Olivia S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A.  |  Overall Experience 
Clasificación:
5.0

The floor of my unit (15) isn't flat, which has been problematic for storing and stacking of furniture. I didn't catch his name, but the young man who checked me in was very nice and helpful.

Andrew K.  |  First Impressions 
Clasificación:
1.0

I want my money back that you charged me for when i canceled my rental prior to bill date!!!

Rebecca M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kellen R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cora H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamal M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey R.  |  Overall Experience 
Clasificación:
5.0

Later hours to storage unit. 9 pm

Floyd B.  |  Overall Experience 
Clasificación:
5.0

There are two things that really bothered me. In an email I received from uhaul, it was stated that I qualified for my first months rental of a storage unit for free. However, this was entirely not true; I had to pay for my first months rental and I would get a second months rental for free. Another falsehood was that, I could store gas powered equipment so long as the gas and oil had been drained from the equipment. But when I got to the uhaul facility in NY I was told that the storage of such equipment was not allowed under any circumstance, drained or not. If I had known this in advance, I would not have bothered to load such equipment, there by wasting space on the uhaul truck I had rented. For the advertised free first months rental and the drained gas powered equipment false advertisements, I give uhaul a zero out of ten.

Daniel L.  |  First Impressions 
Clasificación:
5.0

Appreciate the great service from Mike Chaffee and just team at this location.

Shawn K.  |  First Impressions 
Clasificación:
3.0

Not enough help was the only issue

DEBRA M.  |  Overall Experience 
Clasificación:
5.0

The store manager went above and beyond to make sure my moving needs were taken care of. I was in a bad situation, so it was great to see a friendly face that put the customer first. Great job to him and his team!

JOYCE J.  |  First Impressions 
Clasificación:
5.0

Very secure building. I feel my possessions are safe

William S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel R.  |  Overall Experience 
Clasificación:
1.0

The alarm was always set off and no one came to see if there was a problem. Not to mention it not being turned off so we would have to leave when we didn't set it off. Unless we wanted our ears shattered. The staff didn't enforce face masks so people would come into the building not wearing one. They would stand in the doorway so that others could not even keep a 6 good distance. We turned around and left more than once as we didn't feel safe to go inside. I had called to ask about bigger units being available and I was told they were and to come in to get one. When O got there they said they weren't available and that nothing had been rented that day. They wanted to give me more than one unit to equal the size and that would be inconvenient to me as they wouldn't be next to each other.

ASHLEYELIZABETH S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica J.  |  Overall Experience 
Clasificación:
5.0

Mike, Rob and Mona are all amazing! Mike started my contract in 2019 and he and the newer staff have always been helpful and such a pleasure to work with.

DeAdra R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLA C.  |  First Impressions 
Clasificación:
5.0

A great staff, clean building.

Michael S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

daniel g.  |  First Impressions 
Clasificación:
5.0

The unit I moved into had the wall falling apart and I had to sweep up the floor before I moved in, but other than that everything was great. The staff was friendly and helpful, and I was able to access the unit 24 hours with easy accommodations for large items.

jennifer g.  |  First Impressions 
Clasificación:
5.0

This was a spur of the moment decision getting storage space. Connor was extremely helpful and explained everything precisely. The facility is well planned and extremely clean. I would definitely recommend to friends and family.

Karlie R.  |  First Impressions 
Clasificación:
5.0

I had a very positive experience at the Elmira Heights location. Mike was friendly and knowledgeable.

KIMBERLY C.  |  First Impressions 
Clasificación:
5.0

I'm impressed with how friendly and helpful the staff at the Horseheads store were.

Tammy J.  |  First Impressions 
Clasificación:
3.0

I am rating average because I was charged a late fee for the one month out of almost an entire year that I didn't get an email reminder about the payment being due. The late fee was applied without any warning. I have attempted repeatedly to get the late fee credited back to me without success, as I can only call customer service and they supposedly have emailed my concerns to the general manager of this facility, but that person has never responded.

Maureen G.  |  Overall Experience 
Clasificación:
1.0

Never got calls back and most of the time the store never answered my calls. In the end they finally gave me a refund though.

joe b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff P.  |  Overall Experience 
Clasificación:
5.0

Mike was very pleasant, helpful, and accommodating. I was appreciative for the positive and professional experience. ¡Gracias!

Ruth G.  |  First Impressions 
Clasificación:
4.0

The facility is clean and security seems to be very good.

Aisha L.  |  First Impressions 
Clasificación:
3.0

Nice facility. Staff is not very good with computer. I was charge not once but twice a 15.00 late fee when i originsally set up for electronic payment with both units.. I had 3 units and rented several trucks to move... Consider myself a good customer Definately not happy with a no pro rate policy. I rented 3 units and two of them were over 8 months. Finally closed on a house and was able to get help to move and just paid monthly rent and moved out units a week later. No refund. Definately not customer friendly.

berneice h.  |  Overall Experience 
Clasificación:
5.0

I was pleased with the service of your company but was only reimbursed half of the deposit i made,recieved only 100 dollars upon inspection of truck and was told it was supposed to be 200.

Wayne B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carleigh W.  |  Online Move In 
Clasificación:
5.0

Staff is amazing

ONALEISHA t.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful, I think his name may have been Steve. He made sure I had the closest possible unit to the door since he knew I was storing heavy items, that was a major help.. Also, very nice indoor storage facility.

JOSHUA S.  |  First Impressions