El cliente no dejó un comentario.michael M.
Customer Reviews for U-Haul Moving & Storage of Elmira
Elmira Heights, NY 14903
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Tried to rent for 24 hours and told because of supply and demand I only had 4 hours. then while giving info to rent the truck I mentioned I was going to use the free month of storage, he neglected to tell me I was not eligible for that and I was charged $100+Colby S.
We needed a 20' truck and reserved the truck at the location (Elmira Heights, NY) because the location in my town (Mansfield, PA) did not have one listed. When I arrived, there was no 20' truck for us. It was a potential big problem because we were haul 15' long bleachers. However, the U-Haul rep made many calls to find one, but was not successful. Eventually, after an hour, a 20' truck was returned to the Elmira Heights location. We were able to use that one.Kjell F.
El cliente no dejó un comentario.Philip K.
El cliente no dejó un comentario.Nicole S.
El cliente no dejó un comentario.michael M.
Trailer tires should be balanced! The trailer I used vibrated badly for no reason other than to save a couple bucks. Balanced tires last longer and so would the trailer.jerry G.
El cliente no dejó un comentario.Kim S.
El cliente no dejó un comentario.Paul T.
El cliente no dejó un comentario.sheila j s. | Overall Experience
I have no problem with this location. My problem is with the idiot who gave me some seriously wrong advice while I was making my reservation. This person has cost me at least a hundred dollars and HOURS of wasted time, and gotten several folks very angry at me. I really want to make an official complaint. You can find a copy of the phone call if you look into my records from the morning of June 20.SAM M.
El cliente no dejó un comentario.michael M.
El cliente no dejó un comentario.Ralph S.
Customer service was not the best- not engaging, no interaction.Timothy J.
El cliente no dejó un comentario.Lisa M.
El cliente no dejó un comentario.Dixie R.
El cliente no dejó un comentario.Richard J.
El cliente no dejó un comentario.Rosemary P. | Online Move In
El cliente no dejó un comentario.bill S.
Best U-Haul facility I have used. AAA+++Timothy O.
El cliente no dejó un comentario.Eilis M. | Overall Experience
i wanted to return the trailer the day prior to my scheduled drop off time so i did not have to rush around in the morning trying to get everything done hurriedly. i could not get the phone app to work correctly so that I could upload photos of the trailer interior etc, so i called the 800 number and after a rather long wait on hold, was assured everything was recorded and noted as to where and when i dropped it off... when i called to check on its return status i was asked where it was,,, oh boy.. not real smooth sailing to say the least..charles S.
El cliente no dejó un comentario.Eileen D. | Overall Experience
El cliente no dejó un comentario.SHUJAUDDIN S.
El cliente no dejó un comentario.joseph b. | Overall Experience
El cliente no dejó un comentario.Aisha L. | Overall Experience
El cliente no dejó un comentario.Samantha S.
El cliente no dejó un comentario.Joseph V.
El cliente no dejó un comentario.Linda B.
El cliente no dejó un comentario.Rene' G.
I was there at 7:00 and the store was closedPAUL C.
Waited to pickup for almost 40 minutes. Was then given the wrong keys to the truck and couldn't find the employees for another 20 minutes in which I discovered they were standing out back chatting. Equipment was trashed. Will not return.Joseph E.
I selected a different location but was made to go here instead the morning of my reservation. I never got a call the night before as the email said I would. I waited in line 20 minutes just to be told they couldn't help me because I started mobile check-in. So I went outside to do mobile. Then had to go back inside for the key. The guy never explained how it worked. And they were all out of dollies to rent even though I had reserved one.Nicole S.
El cliente no dejó un comentario.michael M.
The only issue I have is, you put a hold on my account and then charge my account a second time when I bring the vehicle back. Then I have to wait 48 hours for that hold to fall off. That is not right for the customer. With our technology, it shouldn't have to be that way.Ken S.
Paperwork is a bit over the top!! Calling to confirm other contacts is RidiculesRobert H.
When giving a larger truck to replace a smaller one- there should be a discount- for gas increase.Korissa G.
El cliente no dejó un comentario.Steve B.
Overall the equipment was great and worked fine, towed easily. The staff was rude and to be honest arrogant. I waited for 5 minutes before someone even greeted me as a customer and then during my check out the guy handling everything picked up his phone and stopped doing the U-haul thing and was texting with someone. He answered numerous calls while dealing with me and was rude to every one of them. I will honestly buy a trailer before renting another one from this location.Joel B.
El cliente no dejó un comentario.Tom M.
Used the online check in. It was a total failure. The guy I asked about my truck availability said there was a mix up and walked away. I ended up waiting in line twice when I used your feature to avoid that. Never using uhaul againEric H.
First experience. Was pleasantly surprised.William C.
El cliente no dejó un comentario.Jennifer S.
Too expensive!Dustin A.
El cliente no dejó un comentario.Taimy T.
El cliente no dejó un comentario.Branden L.
El cliente no dejó un comentario.muhamamd Q.
Suggest making reservationsBrenda M.
El cliente no dejó un comentario.Michael L.
Truck air conditioning was broken and did not work for a 12 hour, 98 degree trip.Sherry C.
Service desk guy was very rude and when I was given my rental it was at half a tank and so I returned it with half a talk but was informed I didn't put the gas back to were it was. He told me I needed a picture of the gas gauge or it's his word against mine. This U-Haul got 15 extra dollars in gas that I am not happy about. Also every U-Haul should have a full gas tank making it easier for people to know they put in the right amount of gas. This was the first time I had used U-Haul and it was less than a full tank. Not going back to this U-Haul ever again.BRIANMICHAEL R.
The services offered at your Elmira branch are of very good quality, pleasant, courteous and professional. Your "fast" transaction and registration service must be really reviewed and brought up to standard. I am a "regular" customer and despite this, once I have filled in all the information via your application, I have to go to the reception, so that I can collect my keys. I lost more time than if I had gone directly to the physical counter. But I repeat myself, the services offered at your Elmira branch are of very good quality, pleasant, courteous and professional.Lionel H.
The gentleman that we returned the truck to was an incredibly professional young man. Refreshing to have someone that is pleasant and courteous.SUSANM K.
El cliente no dejó un comentario.katherne W.
El cliente no dejó un comentario.Dawn S.
As always, the staff at the Elmira U-haul were friendly and helpful.Michael S.
El cliente no dejó un comentario.MehmetHazar S.
El cliente no dejó un comentario.MehmetHazar S.
El cliente no dejó un comentario.Kim B.
I had set a reservation 3 days in advance to pick up a auto transport, apon my arrival I spoke whom ever and to the AT that I was supposed to receive was given to another person that day I was forced to wait longer while they sorted out the situation because they were unaware of the their any of the vehicles they had on site. I was told to wait longer that I felt I should being I was there at my reservation time and did not leave 2 and half hours later. I was then given a discount for my wait and still charged the full amount.Sean C.
The 4x7 trailer was perfect for my needs. Just the right size for my compact SUV. It got the job done. The staff was great helping get the trailer hooked up.Scott S.
El cliente no dejó un comentario.Brandon N.
Mobile app wouldn't let me upload photos. Very inconvenient and took a lot longer than it needed toRussell B.
Cheerful friendly counter service. Everything was fast informative and easy.markus R.
El cliente no dejó un comentario.michael M.
The Team at this location was great. They were very understanding and apologetic for the condition in which I picked up the truck. I have used this location several times and they are always great to work with.Gordon E.
Your early morning staff are the best. Get you out the door quickly and are very friendly and personable. Gracias.Dan S.
El cliente no dejó un comentario.Gabriela V.
El cliente no dejó un comentario.nicole S.
El cliente no dejó un comentario.james M.
I had to drive an hour away to pick up a trailer in Elmira, when I lived in Binghamton. It was scheduled to pick up in Waverly, but it was rescheduled the morning I had to get it, another half hour away in Elmira! The day I had to move was worse because of you not having trailers near by.Kathryn M.
The guy that serviced us was rudeKelly K.
This team is great and a valuable asset to this company. They really represent uhaul core values. This store would not be the same without mike and this all star teamrob E.
First of all, the employee was very friendly. I had no issues with customer service. There were a couple issues though. First, I didn't think I would be able to return the moving truck before they closed, so I reserved it until the following morning. When I picked it up, however, I was told I could only have it for 6 hours (until they closed). Why did it not say that online??? Fortunately, I was able to return it slightly after they closed (using the self-return) at no extra fee, but it's terrible customer service to be able to book something online for a certain amount of time and then show up and have the business in essence say, "Haha, just kidding!" Second, some people called U-Haul while I was standing in line, and they employees would answer the phone by saying, "U-Haul. Please hold. Your expected wait time is 45 minutes (or an hour)." That, to me, is unacceptable, and it makes me want to never have to call U-Haul. While it didn't affect me yesterday, it may affect me in the future, and it left me with a bad impression of the business, which is never good PR. I know it was not the employees' fault - they were both excellent - but it's concerning that the business is run that way, especially when they know weekends will be busy. Gracias.Matthew H.
El cliente no dejó un comentario.Yvonne D.
As soon as I walked in to return rental , with another customer still at counter, a worker asked me if a certain vehicle was mine. I said yes and he barked back don't ever park there again or we will tow your vehicle, we've done it before. We will do it again For the future, don't ever park where there are numbers or letters. I said I was sorry, no one directed me where to or not to park. Honest mistake. What REALLY BOTHERED ME was the owner operator Mr Chaffee was the person at the desk with another client and never said a word. I felt verbally attacked by this worker and he didn't even care. Recently had storage unit there for several months and was very happy, but this was not called for. If it was such a problem a phone call would have worked just fine. I sure hope others aren't treated this way as wellDiane Amy O.
El cliente no dejó un comentario.dan L.
Great staff. Courteous and efficient.Tom T.
El cliente no dejó un comentario.DWAYNE H.
El cliente no dejó un comentario.michael M.
They were quick and efficient. A good experience overall.Michael S.
We had a big problem with Foote's in Sayre PA not having our U-Haul and the lady was very rude about it. U-Haul did a good job of correcting the issue and we were able to get a truck in Elmira.Lila F.
El cliente no dejó un comentario.Dale K.
Your website wasn't working to supply the photo of the mileage and gas proof so you charged me $20 to manually input the information??!! In a time where everything is inflated to the extreme I find it extremely disturbing that your company has the nerve to charge ridiculous fees such as this. I won't be using uhaul ever again for rental needs and will be sharing my experience on all social media platforms!Tami H.
tailer was to small and ratches doesn't work wellSTEPHAN R.
El cliente no dejó un comentario.Caitlyn K.
No improvement needed. Vehicle was ready as promised, pick-up was easy and streamlined as was drop off. Excellent location and I have utilized them often!Patricia K.
Nothing we are repeat customers.Martelle S.
El cliente no dejó un comentario.Karissa W.
The only thing I would add is I think they should do a walk around on the vehicle and show you any previous damages. Also things like how to adjust mirrors which I could not seem to figure out. Could not do Manuel or electric. Other than that, I have no complaints.John C.
I waiting at this location 25 min. before an associate came to the counter to assist me with a rental. When i returned the rental, I was charged an additional $15 for insurance coverage that i didn't authorize. I ask for this to be removed but it was denied. I wont recommend anyone to rent at this location.Virginia B.
When I reserve a specific size truck I should be given that size truck and not â€œupgradedâ€ to a larger truck. The upgrade cost me more money for gas so it was not a free upgrade and they had my size trucks in the lot that I could have usedMichael P.
First time user and this was a great experience. Never felt unsafe, always clean and tidy. My only issue was being locked in a stairway without any signage as to lack of exit. Thankfully I pounded loud and long enough to be heard by another tenant.Dianne O. | Overall Experience
El cliente no dejó un comentario.Michael R.
The Uhaul was dirty, and certainly needed some serious maintenance. The whole move was emotional because the truck felt as though it would come apart.Kristina S.
El cliente no dejó un comentario.JOSEPH F.
The customer service was terrible and the managers attitude was terrible and evasive.Franklin J. | Overall Experience
El cliente no dejó un comentario.SHAHAR F.
El cliente no dejó un comentario.anna F.
El cliente no dejó un comentario.Yolanda S. | Overall Experience
El cliente no dejó un comentario.Lorraine G. | First Impressions
They overbilled us (billed us 2 days instead of one). I was at the office before expiration of the first day. I was instructed to leave as he could check truck in. He checked the truck in a few minutes (after the first day expired) and I was billed a second day. While waiting in line to pick up the truck and return the truck he noted to other customers he rarely has time to answer the phone because he is busy, He also noted to customers that when they call the corporate number they will get bad information because "all they want to do is rent trucks". He has very poor interpersonal skills. The last time I rented a trailer from this site they first could not find one even though I had reserved it and then when I returned it I had to park it and disconnect it myself because they were too busy.Adam H.
El cliente no dejó un comentario.Michael R.
Very polite and helpful with all my needs . The building was very clean and well managed. The staff was very helpful and friendly. The hand carts were very helpful I used them to move everything into my unit.esther r. | First Impressions
El cliente no dejó un comentario.Enrique M.
Make it known that you will charge $100 more if you are an hour late. Was not expecting that much of a price gouge.Dan S.
The truck I had rented sputtered and the check engine light came on. The person working ran a diagnostic on it and it was something to do with the previous person who rented it. I believe he stated â€œused wet gasâ€. I had only driven 11.6 miles and did not even put one gallon to get it to a full tank when returning it. Other than that the people working there were extremely friendly and provided excellent customer service.David D.
The online app to pick up via cell phone is cheaply programmed, and it shows. This app requires 30-40 minutes to actually complete. I've had to call the 800 number to get assistance because it is so clunky. It's a real PITA to use. No, it's not my cell phone or techno abilities.TAMMYKAY C.
Friendlier and more knowledgeable customer service. Although I returned the truck at the same level of gas as I received it, I was still charged for gas. Furthermore, I did not receive my refund for the dolly and furniture pads that I paid for and never received at my pickup location and date.Rashaa R.
Have dealt with this location several times in last year ... each time everyone is pleasant and very helpful. In my opinion you should have vehicle (s) ready with a full tank of gas ... when customer returns the equipment they would be required to have full tank or be charged by UHaul ... twice I returned vehicles with more gas than was needed ... UHaul's policy is NOT to reimburse customer for excess fuel ... this policy needs to be adjusted ... I fulfilled my requirement ... UHAUL needs to step be fair and do the right thing!!! Thank You...carolyn S.
Mike was happy to help my wife and I explaining the checkout process when we picked up our security card.Kenneth P. | Online Move In
The free storage lock was not inside the unit, there was miscommunication on getting the lock, but the issue was resolved.Kristen G. | Online Move In
El cliente no dejó un comentario.george s. | Overall Experience
El cliente no dejó un comentario.Caitlin L. | Overall Experience
El cliente no dejó un comentario.Alyssa S. | Overall Experience
It was a great place that was clean and people were very helpful and friendly.Leslie P. | Overall Experience
El cliente no dejó un comentario.Radame H. | Online Move In
First I ordered stuff to be delivered to my house that I was going to use to move into my unit. They said it would come between 12~4pm. They charged my card and then cancelled the order right at 4 after I waited all day. The next day I went to store my stuff close to the end of storage hours when no one was there. An automatic door opened and then an alarm went off. I didn't understand what checking was because there was 3 separate kiosk things at the entrance. We get the alarm to shut off and head for the unit. We find the unit and it's definitely not the size they described. Definitely not worth the more than 90 dollars a month. Then they didn't even leave my padlock inside so my locker is now just sitting there with my stuff inside…unlocked. Called the after hours manager phone because I couldn't figure out how to check out and I got no answer. I have had nothing but a horrible experience . Do not use uhaulNicole M. | Online Move In
El cliente no dejó un comentario.Ryan P. | Overall Experience
Between the online and instore transactions, things change dramatically.Franklin J. | Online Move In
Staff was absolutely disrespectful and completely unhelpful. They had 5 individuals working behind the counter and when I come in for a question, no one looks up from their phone to acknowledge me. Completely rude and we're not even willing to TRY and accommodate my, THE CUSTOMERS, needs. Will never use this facility again. They can all eat s***.chris g. | Overall Experience
El cliente no dejó un comentario.Sherri T. | Overall Experience
Very polite customer serviceMARINAMARIE S. | Overall Experience
I ran into some financial issues and was very pleased when I was offered the buy out option. Unfortunately, when I went to get my stuff after making my payment, I was welcomed with an alarm going off and the system was telling me I had no access. After trying to reach the on call manager number several times, I decided to just go home. When I called the next day to talk about my experience and how to get my items, I was transferred to the 1800 line several times. The woman was very helpful but it took her half hour to reach someone from the store for me to talk to about getting my items. When I went back to get my items after finally talking to the manager and setting a date, I was told the alarm was going to go off but I can still access my things and empty my storage. Get to my storage unit and there was an over lock after I heard the woman working ask the manager if she should go check it and he told her no. Of course when I went to tell him that there was STILL an over lock on my unit, he blamed the employee for not checking. - I understand that I was the one who came into financial issues but overall this was a terrible experience and as nice as the unit itself was, the entire time my stuff was in there, there was a bulb out in the light above us and I didn't like the way it was so hard to reach any one for help. They definitely should not have charged me the $145 to buy out my storage items if they were going to give me this much of a hassle to get my items. Especially considering what I had to pay to have someone help and watch my child BOTH times I had to go up there and the gas I spent to go just to be told there was access because I can't reach them on the phone. Never again .MELANIE P. | Overall Experience
The staff are really helpful and obviously enjoy working there. I was impressed with the range of equipment, materials for moving and services available.JOSEPH F. | Overall Experience
El cliente no dejó un comentario.harold s. | First Impressions
El cliente no dejó un comentario.rory p. | First Impressions
Everything was fine.ronald l. | Overall Experience
Nice people. Would definitely rent from them again.Scott L. | Overall Experience
El cliente no dejó un comentario.Carolyn C. | Overall Experience
Very happy with the facility. Clean and secure. Staff was helpful when there was an issue and resolved it immediately. Highly recommend.Debra T. | Overall Experience
The storage unit I had was dark and even during the day I could barely see in the unit. The staff is very busy and sometimes I waited for over 20 mins in line. One time I was charged and setup for a unit I didn't even have and the bills were being sent to both my home and my mothers. Embarrassing.Angela B. | Overall Experience
Best place to store your belongings. Clean and safedale j. | Overall Experience
El cliente no dejó un comentario.Sarah W. | Overall Experience
El cliente no dejó un comentario.matt w. | Overall Experience
El cliente no dejó un comentario.Richard S. | Overall Experience
El cliente no dejó un comentario.Linda B. | Overall Experience
Never needed a storage space and the staff made things very easy for me. Facility was exceptionally clean even after I was told that it had been a clean out day and some things might be out of place. Felt safe and secure while alone as well. GraciasDianne O. | First Impressions
El cliente no dejó un comentario.JOHNP P. | Overall Experience
El cliente no dejó un comentario.bruce h. | Overall Experience
Clean, easy access,friendly staffdiana w. | First Impressions
El cliente no dejó un comentario.Jessica C. | Online Move In
El cliente no dejó un comentario.Kenneth B. | Overall Experience
Micheal and his staff were easily identified in good looking uniforms, clean, nice , professional and very helpful in every aspect of my move. The storage units and the property it's on are super clean, and are very well maintained. This is my second time using U-Haul in Elmira Heights, they are the best in the area in my opinion.JOSEPH F. | First Impressions
Assistant manager extremely rudeCARLA C. | Overall Experience
If I never need another storage unit it will b w UHaul definitely, very friendly and helpfullinda l. | Overall Experience
El cliente no dejó un comentario.GARY R B. | Overall Experience
El cliente no dejó un comentario.walter m. | First Impressions
El cliente no dejó un comentario.theresa m. | Overall Experience
The woman who helped us was incredible. Helped us with our many questions and arranged for us to drop our trailer at the same place we'd booked the storage which saved us at least 45 min at the end of an 11 hour drive.theresa m. | First Impressions
My only complaint is trying to get someone on the phone. I kept getting centralized answering service and they were not friendly.Shannon C. | First Impressions
El cliente no dejó un comentario.George T. | First Impressions
El cliente no dejó un comentario.David J. | First Impressions
The manager was extremely helpful. We needed help unloading and he contacted someone and they had 2 men to help in less than an hour. I definitely recommend them.ROBERT C. | First Impressions
The staff and facility was great. I especially liked the easy access parking and availability of carts to load and unload my belongings. I would definitely recommend this Uhaul storage facility.Shannon I. | Overall Experience
I know its tough but with ONE employee there, people have to wait forever for serviceRichard S. | First Impressions
Very happy with toe Uhaul staff in Elmira.Michael S. | First Impressions
2 of the three passes did not work this made it a bit of a pain trying to get in the units.Chris K. | First Impressions
El cliente no dejó un comentario.Angela B. | First Impressions
El cliente no dejó un comentario.Donna R. | First Impressions
I'm completely impressed with U-Haul. I'm still renting space from them for the time being. I'd recommend them to anyone who asks Me to.Tammy J. | Overall Experience
El cliente no dejó un comentario.Jake G. | Overall Experience
Very convenient, clean, and very secure.Jennifer W. | Online Move In
This is by far the best Uhaul facility that I have ever visited. Staff are extremely friendly and helpful.Olivia S. | Overall Experience
El cliente no dejó un comentario.David L. | First Impressions
El cliente no dejó un comentario.Michael T. | First Impressions
El cliente no dejó un comentario.Robert A. | Overall Experience
The floor of my unit (15) isn't flat, which has been problematic for storing and stacking of furniture. I didn't catch his name, but the young man who checked me in was very nice and helpful.Andrew K. | First Impressions
I want my money back that you charged me for when i canceled my rental prior to bill date!!!Rebecca M. | Overall Experience
El cliente no dejó un comentario.Leah S. | First Impressions
El cliente no dejó un comentario.Kellen R. | First Impressions
El cliente no dejó un comentario.Tyler D. | First Impressions
El cliente no dejó un comentario.MICHELE H. | Overall Experience
El cliente no dejó un comentario.John R. | First Impressions
El cliente no dejó un comentario.STEPHANIE T. | First Impressions
El cliente no dejó un comentario.Cora H. | Overall Experience
El cliente no dejó un comentario.Jamal M. | First Impressions
El cliente no dejó un comentario.David P. | Overall Experience
El cliente no dejó un comentario.Kelsey R. | Overall Experience
Later hours to storage unit. 9 pmFloyd B. | Overall Experience
There are two things that really bothered me. In an email I received from uhaul, it was stated that I qualified for my first months rental of a storage unit for free. However, this was entirely not true; I had to pay for my first months rental and I would get a second months rental for free. Another falsehood was that, I could store gas powered equipment so long as the gas and oil had been drained from the equipment. But when I got to the uhaul facility in NY I was told that the storage of such equipment was not allowed under any circumstance, drained or not. If I had known this in advance, I would not have bothered to load such equipment, there by wasting space on the uhaul truck I had rented. For the advertised free first months rental and the drained gas powered equipment false advertisements, I give uhaul a zero out of ten.Daniel L. | First Impressions
Appreciate the great service from Mike Chaffee and just team at this location.Shawn K. | First Impressions
Not enough help was the only issueDEBRA M. | Overall Experience
The store manager went above and beyond to make sure my moving needs were taken care of. I was in a bad situation, so it was great to see a friendly face that put the customer first. Great job to him and his team!JOYCE J. | First Impressions
Very secure building. I feel my possessions are safeWilliam S. | First Impressions
El cliente no dejó un comentario.Stephanie W. | First Impressions
El cliente no dejó un comentario.Angel R. | Overall Experience
The alarm was always set off and no one came to see if there was a problem. Not to mention it not being turned off so we would have to leave when we didn't set it off. Unless we wanted our ears shattered. The staff didn't enforce face masks so people would come into the building not wearing one. They would stand in the doorway so that others could not even keep a 6 good distance. We turned around and left more than once as we didn't feel safe to go inside. I had called to ask about bigger units being available and I was told they were and to come in to get one. When O got there they said they weren't available and that nothing had been rented that day. They wanted to give me more than one unit to equal the size and that would be inconvenient to me as they wouldn't be next to each other.ASHLEYELIZABETH S. | Overall Experience
El cliente no dejó un comentario.Jessica J. | Overall Experience
Mike, Rob and Mona are all amazing! Mike started my contract in 2019 and he and the newer staff have always been helpful and such a pleasure to work with.DeAdra R. | Overall Experience
El cliente no dejó un comentario.CARLA C. | First Impressions
A great staff, clean building.Michael S. | First Impressions
El cliente no dejó un comentario.daniel g. | First Impressions
The unit I moved into had the wall falling apart and I had to sweep up the floor before I moved in, but other than that everything was great. The staff was friendly and helpful, and I was able to access the unit 24 hours with easy accommodations for large items.jennifer g. | First Impressions
This was a spur of the moment decision getting storage space. Connor was extremely helpful and explained everything precisely. The facility is well planned and extremely clean. I would definitely recommend to friends and family.Karlie R. | First Impressions
I had a very positive experience at the Elmira Heights location. Mike was friendly and knowledgeable.KIMBERLY C. | First Impressions
I'm impressed with how friendly and helpful the staff at the Horseheads store were.Tammy J. | First Impressions
I am rating average because I was charged a late fee for the one month out of almost an entire year that I didn't get an email reminder about the payment being due. The late fee was applied without any warning. I have attempted repeatedly to get the late fee credited back to me without success, as I can only call customer service and they supposedly have emailed my concerns to the general manager of this facility, but that person has never responded.Maureen G. | Overall Experience
Never got calls back and most of the time the store never answered my calls. In the end they finally gave me a refund though.joe b. | Overall Experience
El cliente no dejó un comentario.Mary C. | Overall Experience
El cliente no dejó un comentario.Jeff P. | Overall Experience
Mike was very pleasant, helpful, and accommodating. I was appreciative for the positive and professional experience. ¡Gracias!Ruth G. | First Impressions
The facility is clean and security seems to be very good.Aisha L. | First Impressions
Nice facility. Staff is not very good with computer. I was charge not once but twice a 15.00 late fee when i originsally set up for electronic payment with both units.. I had 3 units and rented several trucks to move... Consider myself a good customer Definately not happy with a no pro rate policy. I rented 3 units and two of them were over 8 months. Finally closed on a house and was able to get help to move and just paid monthly rent and moved out units a week later. No refund. Definately not customer friendly.berneice h. | Overall Experience
I was pleased with the service of your company but was only reimbursed half of the deposit i made,recieved only 100 dollars upon inspection of truck and was told it was supposed to be 200.Wayne B. | First Impressions
El cliente no dejó un comentario.Carleigh W. | Online Move In
Staff is amazingONALEISHA t. | First Impressions
Staff was very helpful, I think his name may have been Steve. He made sure I had the closest possible unit to the door since he knew I was storing heavy items, that was a major help.. Also, very nice indoor storage facility.JOSHUA S. | First Impressions
El cliente no dejó un comentario.ADRIENNE H. | Overall Experience
El cliente no dejó un comentario.anitra s. | Overall Experience
El cliente no dejó un comentario.Ahmet Selçuk C. | Overall Experience
Wait times were extremely long, we were told we would have a 10x20x10 unit and this location does not even offer that size. They had once in left of the 10x15x10 and when we went to lock it up the lock was broken. An employee has to come with a hammer to get it closed and asked us to come back the following day so we could be there when they changed the lock. Very inconvenient. We haven't gone back yet. I tried to add my husband to our storage unit reservation and no one could help me. I couldn't get a hold of anyone at the store and kept going to customer service finally a lady sent a message to the store to have someone call us. We tried calling on Monday one day after storing items to see if they were free to change our lock it went to customer service who said someone would call us and no one did.amanda w. | First Impressions
El cliente no dejó un comentario.Kylie m. | First Impressions
The gentleman who helped us at the counter was very friendly and very efficient!Kelsey H. | First Impressions
Thank you for your prompt, friendly customer service!Amanda C. | Overall Experience