El cliente no dejó un comentario.Karen C. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Elkins
Elkins, WV 26241
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Elizabeth C.
El cliente no dejó un comentario.linlee E. | First Impressions
El cliente no dejó un comentario.DIANEE S.
El cliente no dejó un comentario.STEPHEN B.
El cliente no dejó un comentario.GREGORY THOMAS T.
El cliente no dejó un comentario.JOANN LORRAINE J.
Need to keep equipment in this location. Car Transports are a must. Driving all over the state to rent what I need three to four times a week is nuts.DANIEL CHRISTOPH R.
El cliente no dejó un comentario.Samantha O. | First Impressions
Great facilities and friendly staffMARTINWILLIAM W. | Overall Experience
There was a new guy I believe his name was Matthew. He's going to be a valuable employee in my opinion.KELLY LYNN C.
If a renter for whatever reason is unable to get the padlock off the unit. Uhaul staff should be able to provide bolt cutters to cut the lock off. And even assist in cutting through the lock. Instead of telling the customer if you damage the doors in any way you are responsible. So a locksmith came and in 5 seconds used bolt utters to cut through the lock. And yes in case you are wondering. There was no damage done to the uhaul door.jim d. | Overall Experience
El cliente no dejó un comentario.Pamela C.
El cliente no dejó un comentario.TIMOTHY CLARK E.
No prorating. A full month charged for one day of storage. Charged for a 2nd unit that I never used. Staff is all lazy and rude(including the general manager). Units are on autopay, yet when I showed up to clear out my unit, It was locked out for nonpayment(my credit card WAS charged). This place is a ripoff. I would ever use this facility again. I will be posting on Facebook and informing everyone I know of my unpleasant experience at Uhaul of Elkins WV.DANIEL T. | Overall Experience
El cliente no dejó un comentario.Peggy B. | First Impressions
Be more vigilant on setting up a business account with the customer when the customer asks about one. Discounted rates need to be available for those who rent for longer periods of time. This is why I asked about the business rates. I was told "It couldn't be much because UPS rents from us all the time."VIRGIL ALLEN D.
El cliente no dejó un comentario.MATTHEW SCOTT R.
El cliente no dejó un comentario.Dorsey T.
El cliente no dejó un comentario.AMY O.
El cliente no dejó un comentario.Randall S.
El cliente no dejó un comentario.THOMAS ALLEN A.
El cliente no dejó un comentario.MICHAEL SCOTT W.
El cliente no dejó un comentario.HAROLD JAMES K.
El cliente no dejó un comentario.DAVID MORRIS B.
We had the best service with these guys at the Elkins location and most definitely use them again and recommend this location!!!!! Great people to work with!!SHERRIE LYNN M.
El cliente no dejó un comentario.Eddie E. | Overall Experience
It is extremely expensive to rent a U-Haul right now. I will use a different truck service in the future to avoid these high costs. Also provides a lack of accessibility to people who need to move during the pandemic.CHRISTOPHER H.
El cliente no dejó un comentario.Rachel P. | Overall Experience
El cliente no dejó un comentario.Virginia H. | Overall Experience
Customer service is terrible and you stay on hold forever, waiting for assistance with after-hours mobile/online pickup. Long, drawn out process. Never again!Stacy C.
The person that helped me was fantastic. He was very helpful and nice.ANDREA G.
El cliente no dejó un comentario.EARL JUNIOR V. | First Impressions
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.REBECCA SUE A.
El cliente no dejó un comentario.sandra g. | Overall Experience
I literally waited patiently from 12 noon until about 4pm for the mechanic to get the work completed. He was the only person there and had to stop approximately 5 times to help other customers then resume working on my hitch and wiring harness installation. I could hear him cussing and yelling while installing the hitch because the shop door was open. He knew full well that I could hear him cussing and yelling. I could see him being upset if I somehow provoked him although I just waited patiently for him to finish the work. Someone should have been there to back him up by helping all of the walk-in customers. It was bad enough that I had to drive 1.5hrs away to get my hitch work done. I don't feel comfortable with the work he did so I'm taking it to the Anmoore WV shop tomorrow so they can at least check that all of the hitch bolts are tight and it looks safe and sound. I've worked in a customer service supervisory role most of my adult life and today was simply appalling unfortunately. Thx for allowing me the opportunity to critique my poor customer service experience. Sincerely, Carl Alkire Dissatisfied CustomerCarl A.
Look behind the seats for unclaimed trash!LISA CHRISTINE A.
Best place I've ever used in all ways. Security, cleanliness, etc.vickie p. | First Impressions
El cliente no dejó un comentario.James S.
They were very nice fast and easy!!! I recommend it i give a thumbs up!!!!JENNIFER LYNN P.
Your attendant behind the counter was a total Jack a** If it wasn't for going to jail I knock his a** outJohnathen t. | Overall Experience
El cliente no dejó un comentario.Seth M.
a way to adjust tail pipe if needed.RON J.
El cliente no dejó un comentario.ROBERT W.
To improve the next customer's experience you should recommend RyderDANIEL S.
This review is only aimed toward Liz and Jimmy from the Elkins U-Haul location. We were misled by the operators from arranging our original pick up and they stated they would be delivered when we were ready with no issues. Come to find out they are not able to deliver from this location. They tried to arrange for another U-Haul location to do so for us but the truck broke. Liz and Jimmy went way beyond customer care and brought each of our four U-paks one at a time to us. Big thank you to them for returning some faith to U-Haul company.HAROLD JAMES K.
This location was a secondary one. I was guaranteed a truck at a local dealer and the evening before my pick up, I was notified by the dealer, NOT UHAUL, that I would not have a truck. This reservation was made 5 to 6 weeks in advance. I had to travel 60 miles to the pickup. Dealer was great, UHaul was extremely inconsiderate and unprofessionalPAUL ANTHONY P.
El cliente no dejó un comentario.EDWARD W.
El cliente no dejó un comentario.Kerry N.
El cliente no dejó un comentario.Katharine P.
These dudes were badass! Van was ready when I came in, less than 5mins to check out and return!MISTY DAWN S.
Vehicle was clean and did the job but had extremely high mileage/age with some wear issues (A/C and steering). Otherwise great experience. Location reps were great.CHRISTIANMATLACK R.
The cost was a little more than I expectedKELLY LYNN C.
El cliente no dejó un comentario.steven r. | Overall Experience
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.JOHN RITCHY F.
El cliente no dejó un comentario.shirley d. | First Impressions
El cliente no dejó un comentario.Steven Alan C.
El cliente no dejó un comentario.Sebastian B.
El cliente no dejó un comentario.ROBERT P.
El cliente no dejó un comentario.christina r. | First Impressions
The staff at the Elkins store are very nice, friendly, and helpfulSTEVEN JACK C.
Only two areas to access inside. My units have two sets of doors within 50 feet that could be utilized to access storage area. I had a 24 ft uhaul Packed full and had to carry all items down numerous aisles and around three sets of storage unit sets. The distance from the truck to my storage unit was ridiculous. When questioned Jim Kisamore was less than cordial, and yes I was very upset because I asked before renting if I could drive up to the units or did I have to pack everything in, and was told I could drive to the unit. Another person unloading was not happy about the lack of convenient access also. A key pad at the doors in the far left unit area would be greatly appreciated. One of the bay doors was damaged so the manager shut the entire unloading station down but even at that, the distance from there to the 12## units are not at all convenient and I have 2 10x10 units packed full. I am not looking forward to having to move my stuff again. Again, I implore you to offer access through the doors already there in that area. The other downfall is there is no ceiling in the units, everything will be dust covered.MELINDA L. | First Impressions
El cliente no dejó un comentario.Derek W.
I had already paid over $400 for a fifteen ft truck. After being guaranteed a truck I show up to pick up no truck. The guy gave me a ten foot truck and a trailer that I had to pay an extra 100 for. So I had to pay for the mistake U-Haul made. I normally go with budget and will be from now on even if I have to go hours out of my way to pick up what I need. I only needed the truck Sunday and dropped off Monday but the rental agreement said I rented it until Wednesday which was probably more money I didn't need to spend.LONA S.
El cliente no dejó un comentario.Jon S.
El cliente no dejó un comentario.Aaron K.
El cliente no dejó un comentario.Martin W.
Have the 26 ft truck I had reserved instead of a 20 ft truck.Not happy with uhaul at all today.SHAWN ROBERT V.
Thank you !! The storage units are very nice and i didnt have to stress about anyone breaking into my storage unit and taking my things so that was a relief . It is a very safe place to store your stuff and if i have to get a storage unit again i will definitely go back to u haul place!!! The people was very nice and helpful and walk you through how to get in for the first time and help after if you need it! I would recommend uhaul to anyone that asks about storage!!Breanna F. | Overall Experience
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.Paige W.
El cliente no dejó un comentario.Joseph K. | Overall Experience
Female associate top customer service👍🏼👍🏼👍🏼SHEILA K C. | First Impressions
Rent your storage unit at U-haul today!! The Best units in this area .kenneth v. | First Impressions
It was all good truck did wonderful. Everyone was very nice at you all treated me with the most respect possible.TIMMIE RAY B.
El cliente no dejó un comentario.Taneka R. | First Impressions
Wild have rated higher but felt it was a bait switch when unit size booked in march was not available snd had to rent more expensive larger unit.Virginia H. | First Impressions
I haven't always have good dealing with u-haul, but the Elkins, WV store is an exception. The staff is always helpful and willing to go the extra mile.Bonnie S. | First Impressions
El cliente no dejó un comentario.phyllis m. | Overall Experience
El cliente no dejó un comentario.Bertha G. | First Impressions
El cliente no dejó un comentario.Rob H. | Overall Experience
Great!I never had a problem.The instructions were easy to follow.The facilities were impeccably clean.This includes the storage unit itself.Rebekah D. | First Impressions
Was supposed to have a large storage unit and the employee stated there was non and didn't know if he had anything I could use. Finally we agreed on a 10x10 unit, which worked just fine. Something that could be done better is communication between the call center and the location to ensure when a customer arrives at the location everything is in order moving is stressful enough.Bertha G.
The Elkins facility was above average, but u-haul as a whole was one of the worst experiences I'd ever had. I didn't get the size truck I ordered over a month ago. Then, when I realized I wasn't going to make it in time to pick up the truck before they closed, I got online to try to move it to first thing in the morning, and then it wanted to give me an even smaller truck and raise my cost $130. I then called Customer Service, and after I was on hold for 20 mins, the person I spoke w/ couldn't help me. I was given the phone # for transportation. That person eventually helped me but couldn't figure out how to do the pickup after hours transaction, so he was finally about to get it for first thing the next morning with the same deal as I had previously. Overall, if there was another moving truck company in the area, I would have gone somewhere else.Bonnie S.
Veterans discountTHOMAS GRAY W.
No complaint from me. The rental was easy and return was easy. Just keep doing what you do. GraciasRICHARD ERIC W.
El cliente no dejó un comentario.GEORGE ALLEN S.
The only issue that I had was my key cards never worked. They would issue me new ones and they still would not work during a return visit.Ronald B. | Overall Experience
El cliente no dejó un comentario.Eric E.
Great service , employees are wonderful!!!MICHELE RENEE H.
Great facility and friendly staff. Got a little turned around with the location of the loading dock and after hours checkin, but all was good in the end!Andrew J. | Online Move In
El cliente no dejó un comentario.Andrew J.
This location is always friendly and goes out of its way to help me. I rent equipment several times a month. I wish they could keep a car hauler for local use. If they don't have it. They find it for me.DANIEL CHRISTOPH R.
El cliente no dejó un comentario.natasha W.
Customer service was excellent! The staff was very helpful and , in general, very, very professional.RODNEY M. | Overall Experience
El cliente no dejó un comentario.Brent H.
El cliente no dejó un comentario.LESLEE JEAN H.
Simplifying the after-hours return.COREY JAMES R.
Just fix your credit card machine. The employee had to swipe my card. But, just want to point out the employee that helped me was so very helpful.KELLY LYNN C.
Fast friendly and always helpful. We use them several times a month.RALPH NELSON H.
Very friendly and helpfulDavid E. | First Impressions
El cliente no dejó un comentario.George A S. | Online Move In
El cliente no dejó un comentario.Gene J.
Friendly goes a long way. While the employee was friendly, it was a basic kind of friendly. Step it up a little!!David H.
Jimmy and his team do a phenomenal job!Christopher Ii J.
Jimmy and crew are awesome! Always willing to the extra mile to support!Christopher J.
El cliente no dejó un comentario.Sydney W.
El cliente no dejó un comentario.Thomas W.
El cliente no dejó un comentario.sandra g. | First Impressions
more than I had expected. thank youRODNEY M. | First Impressions
El cliente no dejó un comentario.BRIAN LEE M.
El cliente no dejó un comentario.MADELINE G.
El cliente no dejó un comentario.THOMAS W.
El cliente no dejó un comentario.MALCOLM TIMOTHY J.
Super friendly staff and an overall great experience!BRANDON LEE S.
El cliente no dejó un comentario.RICHARD B.
El cliente no dejó un comentario.RICHARD B.
Man came out. Helped unhook dolly. Said you were all done. Took five minutes and I was gone. That is how it is supposed to be done.David M.
El cliente no dejó un comentario.FREDRICK EUGENE H.
Very helpful and very nice peopleJoseph K. | First Impressions
Very nice and fast check-inAndrew D.
Friendly, helped me with getting some boxes and let me know the different drop off options and let me know of a cheaper drop off point of I wanted to take advantage of itHARRY LEROY JR J.
El cliente no dejó un comentario.ELIZABETH KAY H.
El cliente no dejó un comentario.JUSTIN STONEY T.
We were charged return gas fill-up of $37.10 for 81.1 miles @ $3.50/gal. for 10.6/gal. That equates to 7.65mpg. for the U-Uhaul fill-up. We refilled & returned the rental w/ $6.09 worth of gas @ $1.84/gal. from Colonial Court receipt #554859 dated 11/3/20. According to the gas gage on the return/charge receipt, we didn"t receive any gas credits. Also we were charged for 2 days rental & returned the truck @ 3:43pm the first day, 48minutes passed the 3:04pm pick up time on 11/2/20 Contract #20216630. I dispute the gas overcharges and the 2nd day rental charge. Not happy with U-Haul service. Phil Cupp, Owner Cupps Furniture 11/5/20.FRANKLIN DOUGLAS P.
Great Communication!!!John S.
Excelent, as usual! Great staff, great service.JOAOMANUEL G.
Need to do a much better job cleaning and stocking the bathrooms in the storage area, especially since we have a pandemic on our hands!David H.
El cliente no dejó un comentario.CHARLESA S.
El cliente no dejó un comentario.Dianna N.
The previous customer didn't clean the truck, and this one I rented is pretty beat up and in bad shape, yet, the staff at this location is nothing short of AMAZING! --- They will make things right for the client each time! The Lady I dealt with today made sure I walked away with a smile and a happy client! Thank you! You made my day! Not the first time I go to this location, and won't be the last! In fact, I won't go anywhere else! People make ALL the difference! You have a customer that will return each and every time a truck is needed! Thumbs up! TEN STARS!JOAOMANUEL G.
El cliente no dejó un comentario.TIMOTHY S.
El cliente no dejó un comentario.RICHARD ANTHONY C.
El cliente no dejó un comentario.Keith Edward C.
The gentleman I interacted with was a pleasure to deal with!JOAOMANUEL G.
Iv had several storage units and this one was superior to all othersmichael b. | First Impressions
El cliente no dejó un comentario.Brittainny Renee T. | Online Move In
Above Average for now, I've only been using for a week. We'll see how it is after a few months.jimmy h. | First Impressions
I am a displaced college student, and I utilized the free 30 days of storage that U-Haul offered to us. It has helped me and my fellow students immensely, and I will forever be grateful for the help in this time of need.Kaylee W. | First Impressions
Very well maintainedTabitha H. | Online Move In
Brand new CLEAN Facility with eager to accommodate young staffMichael W. | First Impressions
Very professional. Great customer service.brandy c. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!