Customer Reviews for U-Haul Moving & Storage of Eckhert

3,603 comentarios

7741 Eckhert Rd #43   San Antonio, TX 78240
(Directly across from Marshall High School)

(210) 684-8688

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(210) 684-8688

7741 Eckhert Rd #43
San Antonio, TX 78240
(Directly across from Marshall High School)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Stop harassing the customer when they're using the uhaul there's no reason for that if they are communicating with them

daniele R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly M.  |  First Impressions 
Clasificación:
2.0

This location would let me use 24/7 check in. I had to wait an hour to check in, in person.

Sydney B. 
Clasificación:
5.0

Nothing! Great customer service and fast services.

janet G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian R. 
Clasificación:
5.0

I would recommend that location due to previous business with this location. I was charge f$40 for gas I put the gas where it was before returning. I called and spoke to the manager and explained the emergency with my grandson. We had a follow-up the next day. My grandson had a fracture in his face. We could not let that go untreated. Their are descrepansies in the pricing verses what I was told. I was told to have the truck back and was not told of additional charges. I called in after hours and was given a $46 plus change.

cheryle T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

GREAT CUSTOMER SERVICE I DID'NT GET THE NAME OF THE GENTALMEN THAT RECEIVED MY TRUCK ON RETURN BUT DUE TO ME PUTTING $50.00 EXTRA ON GAS HE GAVE ME CREDIT FOR IT WHITCH I WAS NOT EXPECTING THANK YOU

PEDRO G. 
Clasificación:
3.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Great service and friendly staff.

Steven R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

roy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Imelda T M. 
Clasificación:
5.0

This location is top notch, Great customer service with a huge variety of equipment, highly recommended.

Najwan A. 
Clasificación:
3.0

Just not the best experience

Jose C. 
Clasificación:
5.0

Effortless return!!

Eugenio B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramiro M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamaro G. 
Clasificación:
5.0

Staff was busy, but professional and friendly. My trailer was installed quickly and my move was a success. Gracias

Kenneth T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohnad A. 
Clasificación:
1.0

I'm writing this review for my grandmother, but I helped manage the account or set it up. We are extremely disappointed in how this facility is run. When we opened the account and got storage space we gave them card info to autopsy for the storage. Easy, right? Wrong. Every 2 months like clockwork we were harassed by constant calls that we were behind on payments. The first time it was fine, maybe a hiccup. My almost 70 year old grandmother drives up, gives them the card info and tells them to use that card to autopsy for the storage. We get told it will be fine and we move on, no big deal. 2 days later, more calls. We are behind, they don't have payment information, again grandma drives another 20-25 minutes to get it sorted and we get told the same thing. This goes on repeatedly for over a year. We got fed up, this most recent time they refused to take payment asking for payment in full because "we" fell behind again. So we canceled our storage and moved everything out ourselves and now it's sitting in our house in a extra bedroom that could be used for something more. Overall extremely disappointed and would never use this facility again and don't recommend it to anyone that wants to autopay to safeguard their belongings here.

Luz C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nick H. 
Clasificación:
5.0

I had turned in my truck at a later time and the customer service man that called me was very rude and was going back and forth with me and I did not like that at all

Nathaniel S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gustavo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heliodoro C. 
Clasificación:
5.0

Great customer service. Quinton was outstanding.

Richard S. 
Clasificación:
5.0

More trained folks at the front desk.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James V.  |  Overall Experience 
Clasificación:
1.0

The employees at this location were terrible besides issac. He was the only individual that seemed to be doing his job well. I was double charged for equipment that I had already paid for only. When I insisted on this, they continued to say that I needed to pay even though I was showing them my online receipt and my bank statement that I was charged. There was an older general that seemed to be a former Air Force individual with the hat he was wearing. He was trying to tell Isaac what to do but had no idea what he was doing either. He was rude and seemed to be dismissive of anyone that wasn't of Caucasian decent. I'm never going to be renting from this location ever again.

Nicholas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

melinda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector M. 
Clasificación:
2.0

My contract was terminated and I was given only 72 hrs to remove all my things because of something someone else did. I was not given until the end of the month, which I paid for, and there was no reimbursement of fees. I was punished for someone else's actions and that, in my opinion, was not right. But on a good note I was able to remove my things and have them stored somewhere that offered the same size unit for half the price and more availability to access my unit so thank you

kismet m.  |  Overall Experience 
Clasificación:
4.0

Staff in person was great Staff over the phone way unprofessional

justin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B. 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew R. 
Clasificación:
1.0

The location and staff were wonderful, just had an issue at the Pat booker location. reserved u haul and was declined last minute at pick up. Took me 5 Hrs to Find another u haul and spends hrs driving across town.

Daniel N. 
Clasificación:
3.0

El cliente no dejó un comentario.

cindy Z.  |  Overall Experience 
Clasificación:
5.0

Great customer service from manager and staff

Miguel O.  |  First Impressions 
Clasificación:
3.0

The guy helping us with our rental was very rude. He seemed to be hungover from the night before so came across as bothered anytime we asked a question. If we weren't in a time crunch to move stuff I would've cancelled and gone elsewhere. If you can't be nice, maybe customer service isn't a good fit for you.

Kimberly R. 
Clasificación:
3.0

I followed the instructions that said to wait in my vehicle until someone came to meet me to check my equipment in. After a while, I noticed that I could complete the online check-in, so I did that (way cool feature, by the way!). When I finished, I parked the truck as instructed and brought the keys back to the attendant. The person was quick to scold me that I had parked in the wrong place and that I should have waited under the awning. He said he'd bring me a receipt after I moved the truck back to the place I originally had waited.

Silas M. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERESA D.  |  Overall Experience 
Clasificación:
5.0

Check equipment prior to renting out.

Jose T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delma D. 
Clasificación:
5.0

Friendly stagg

ALBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIELA G. 
Clasificación:
3.0

We're kind of disappointed because we were told one thing and it was another and then when I went to go drop off the truck they said by 5:00 and we got there exactly at 5:00 it was closed already

pamela m.  |  First Impressions 
Clasificación:
5.0

Outstanding customer service!!

Roberta B. 
Clasificación:
5.0

Salespeople ‍ could be a little bit more tidier as far as wearing their uniforms, the sales reps looked as if they really didn't want to be there, no smiles just really down, improvements ?? People with happy faces proud in representing U-Haul, well groomed better attitudes would be nice! Anyway…Go u-haul!!!

Cynthia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerardo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

Bueno

Rene S.  |  Overall Experience 
Clasificación:
5.0

None. Everything with rental went well and no issues

Richard B. 
Clasificación:
5.0

The inside of the trailer was dirty. However, the rest of the trailer was one of the best kept trailers I've used from uhaul. I also appreciate Scott explaining to me how the latch and hitch work

Marissa R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lila H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachariah N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan L. 
Clasificación:
5.0

Na

Rene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Osamah A. 
Clasificación:
3.0

Train new people better, did mobile pick up and it said to go inside and get the key. The girl told me no that I needed to do all this other stuff, that it's a whole process. I tried to explain to her but it took someone else to come and just give me the key so I could leave.

Ronald S. 
Clasificación:
2.0

Storage unit was broken into, along with four others next to mine. The police said there were several other units broken into around the same time period. The manager didn't seem to care very much and actually left for the day while the police were there helping. The manager told me the security cameras were not good enough to see our units that were broken into. The price of rent went up soon after that also.

Jason K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas C. 
Clasificación:
5.0

Assist Mgr Quinten at loc was very friendly & helpful. He explained all storage proc's clearly & understandable. Really impressed by his courtesy.

Gilberto R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rox S. 
Clasificación:
5.0

Hire older people

Elias R. 
Clasificación:
5.0

Easy truck return. Hours would be great to change for out of town people. So far, great service.

Andramona H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND G. 
Clasificación:
5.0

They made check in easy which we were exhausted and appreciate all their help!

APRIL N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andramona H. 
Clasificación:
5.0

Truck wi lots of miles. Suspension worn out. Noisy whine from engine, drive seat had large gash in. Personnel acknowledged truck had lots of wear and tear.

Ruben R. 
Clasificación:
4.0

Very good customer service, just wish there weren't so many extra fees.

andrew l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth R. 
Clasificación:
5.0

Our pickup was quick and easy. Truck was ready. I also had to add my son as a driver. He wasn't with me, but there is an easy online way that they were able to validate his license.

Julie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANYA H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ami P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy H. 
Clasificación:
3.0

The cab smelled like smoke. We had to clean it to use it.

Kurt P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holli C. 
Clasificación:
5.0

N/C

Jesus R. 
Clasificación:
5.0

Put oil in the truck, air up the tires properly

Jason R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie G. 
Clasificación:
5.0

Verified booking and uncoupled trailer. Didn't say much.

Michael B. 
Clasificación:
5.0

Used night box

benjamin C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Annalisa C.  |  First Impressions 
Clasificación:
2.0

Misael at the desk was very rude. He wouldn't make eye contact, face away from me when he was speaking to me, gave me the wrong name when I asked for his name, and said I was disrespectful. I'll use U-Haul again, but not at this location.

Angelica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell H. 
Clasificación:
3.0

I called in advance to ask if they could receive the trailer and at first I was asked for the size and I was told that it wasn't possible... so I told them that on my account was set the return to this location... and they checked and finally agreed.

Eder L. 
Clasificación:
5.0

Everything went well.

MARIO M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian P. 
Clasificación:
5.0

Prices are high

Christian C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maurio N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
4.0

El cliente no dejó un comentario.

daniel a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold M. 
Clasificación:
5.0

Just enjoy the drive

Kirk K. 
Clasificación:
2.0

Manager Martin Alcala was rude and racist and made false accusations towards me. Our lawyers will be in contact with yours. I made reservations for a storage which they claimed l didn't even though I had the paper work. Never been treated so unprofessional in my life AND I'm a criminal attorney!!!!!

YVONNE Z.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Candace D. 
Clasificación:
4.0

The cab of the truck had a major leak. Every time it rained the passenger had to get on her knees and hold a bag under it and then throw it out when it filled. It was not a drip leak. It poured in. Filled a bag every 3-5 minutes. I have video of it

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber D. 
Clasificación:
5.0

The price was reasonable and staff was attentive to my needs. Would highly recommend!

John P. 
Clasificación:
5.0

Very professional and helpful with my needs. Smooth transaction!

John P. 
Clasificación:
5.0

Excellent customer service!!!

Ledy P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
1.0

We rented the truck for a 24 hour period at 29.95/day when we had the truck for 6hours they charged us for an additional day. It was not 6hours over, it was 6 hours total.

Phyllis F. 
Clasificación:
3.0

Workers not helpful with equipment

Robyn P. 
Clasificación:
5.0

Very professional service!

JOSHUA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus C.  |  First Impressions 
Clasificación:
5.0

Management and employees are all very courteous. Management works very well when you have an issue and resolves it quickly. I would definitely recommend.

Juanita R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

david M. 
Clasificación:
2.0

Paid online when reserving. Also purchased a 2inch receiver and pin for it online while reserving. Total came out to $36.70. When I arrived the associate confirmed my reservation. Once I told him I also purchased the hitch I then picked it out from the wall and found out the Pin came with it. I asked for a refund on the extra pin I purchased and wont need but he never acknowledged it. He then gave me a total to pay for. I told him I already paid online and even showed him my bank account to confirm. He acknowledged and said " Oh we have your card on file I will just use this" and proceeded to charge me again. As I am standing there I noticed another charge for Uhaul $25.25. I asked what this is and why I was being charged more. I got 3 different answers and none of them made sense so I moved on. Finally he asked for me to sign off on a payment for $32.42. At this point I was in a hurry and just needed to go. I was sick of debating with the guy got the trailer and left. I have reserved many uhauls like this and never have I had multiple charges. I just got a motorcycle trailer for 4hours. $32.42 + $36.70. + $25.25 = 94.37. I feel like I never got credit for the $36.70 I initially paid.

Kurtis F. 
Clasificación:
5.0

The young lady Ashly, was very patient with me and very helpful. I appreciate the complete service that I got from the entire.staff. Gracias 

MARIA G. 
Clasificación:
5.0

The staff were extremely helpful and kind, after a long drive from Indiana it was nice to be treated so nicely.

Roger S.  |  First Impressions 
Clasificación:
5.0

Quick and friendly service. The prices are great!

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryle E.  |  First Impressions 
Clasificación:
1.0

Very bad customer service from that kid Emiliano on 1951 NW Loop 410 San Antonio, TX 78213 (honeysuckle exit), my reservation was not ready, I waited almost an hour then he send me to anothet Uhaul on Eckhert.The boy didn't even have the courtesy to call the other store that I was coming. I had to wait another hour and explained to them why I was there.

Jaime U. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
1.0

Nickeled and dime fees for every little thing that requires lifting a finger regardless of ease. Was constantly looking for ways to tack on fees. I dropped the truck off 2 days ahead of schedule and was charged a over night fee.

JOE M.  |  First Impressions 
Clasificación:
1.0

Horrible experience at this UHaul! I was never greeted when I arrived, had to hunt down assistance, and my equipment was missing a part to connect the lights. Had to wait 45 minutes! The manager was so rude, aggressive, and confrontational when I requested compensation for my inconvenience. He has no compassion or customer service skills. I will not be returning to that UHaul. Mgr is Hispanic, drives a white small SUV.

Mario C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Guillermo V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FANALIA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Syed H.  |  Overall Experience 
Clasificación:
3.0

The climate control was not very good. All of the boxes in my unit show signs of moisture from excess humidity.

ANTHONY L.  |  Overall Experience 
Clasificación:
5.0

I greatly appreciate All the help And understanding Martin And staff give to customers. During the ttimes I had to pay late. I felt my belongings were safe at all Times., they are very helpful and give you fast service . Thank you for making things easy for us.

Sandra S.  |  Overall Experience 
Clasificación:
5.0

Martin and the staff were great. We moved out due to cost.

Cindy T.  |  Overall Experience 
Clasificación:
5.0

I liked. Secure, all went well. Will not hesitate to use again. Gracias

Richard C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

alice c.  |  First Impressions 
Clasificación:
5.0

Quinton was very helpful!😊

Maggie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

colleen r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyne N.  |  Overall Experience 
Clasificación:
5.0

All the staff I encountered were friendly, professional, very helpful and overall great people. I enjoyed doing business with all the staff. They provided me and my family a place to store our stuff through our transition. Thanks.

william c.  |  Overall Experience 
Clasificación:
5.0

Mrs. Cruze and Martin A are superb employees very professional understanding and a perfect team for the business …. Thank you all very much. B. Barbara Martinez

Barbara M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doak W.  |  Overall Experience 
Clasificación:
5.0

I was well taken care of.

theresa c.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

PABLO D.  |  Overall Experience 
Clasificación:
5.0

Very plz

ILANIAH W.  |  Overall Experience 
Clasificación:
5.0

It has been very good service, I still haven't received a receipt for my payments yet.

theresa c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICE N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ray B.  |  First Impressions 
Clasificación:
5.0

Thank y’all for easy access And they’re great understanding working with an older lady and using you guys every time I move I go anywhere thank you so much for your help

Miriam S.  |  First Impressions 
Clasificación:
5.0

Pest control was highly effective. I never once saw evidence of pest of any type!

Joseph B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tatnes J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Milton A.  |  First Impressions 
Clasificación:
5.0

Martin Alcala assisted me with each and every aspect of my U-Haul experience. He went out of his way to ensure my time there was comfortable. I am truly grateful for his Exemplary service! Christopher Buitte

CHRISTOPHER B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney T.  |  Overall Experience 
Clasificación:
5.0

Mr.Jesse was very nice. outstanding customer service was excellent everyone was very nice I will be using them again in two weeks. Thank u for ur Service.

Tatnes J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MAXIMO M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda G.  |  Online Move In 
Clasificación:
5.0

I never had a problem. Staff were helpful and nice.

Lorie N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ethan M.  |  First Impressions 
Clasificación:
4.0

Acceso las 24 horas

ADAM S.  |  First Impressions 
Clasificación:
5.0

The manager Martin was extremely nice and helpful during the times I've rented storage units as well as truck rentals. The staff is very helpful and knowledgeable.The facility is clean and well stocked with all your moving needs. I would highly recommend this U-Haul to anyone.

Ben M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE OMAR E.  |  Overall Experience 
Clasificación:
4.0

Only needed for less than 2 months. The staff was great and the facility was convenient and suited our purpose.

Joel B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN G.  |  First Impressions 
Clasificación:
5.0

Amazing staff.

Napoleon D.  |  First Impressions 
Clasificación:
5.0

Martin has gone above and beyond to assist me with any and all services!! He is a definite asset to the company. I do recommend this facility highly to friends and family because of the care he gives to the business and its customers. 10 gold stars

CHRISTOPHER B.  |  First Impressions 
Clasificación:
2.0

Manager and staff are amazing, as is the facility itself. I rented a spot to park my trailer and was assured I could use both spots so long as I left a little room for people to access their storage closets. From day 1, it's been a hassle, as the other spot was used to store spare parts. the last straw was when material was stacked against my trailer. I never mentioned this to anyone inside and I'm sure they would have addressed it, but it was an unnecessary hassle.

John L.  |  Overall Experience 
Clasificación:
5.0

Amazing service! Very impressed with the overall professionalism!

denise r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel B.  |  First Impressions 
Clasificación:
5.0

N/C

Rene S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalyn W.  |  First Impressions 
Clasificación:
3.0

Very disappointed that I drove an additional 30 miles with the Van that I rented so I rented so that I could move stuff to the storage facility I was not informed the facility would be locked. So 30 miles at 79 cents a mile I would say that you it u-haul owes me a little return on the $99 I just spent to rent a Van for 24 hours. If I would have been provided the proper information tpermission then I would have come within within the mileage that I expected and within budget of this rental vehicle. It's very important that I stay within budget since I currently don't know when I'm going to get another dollar from any source. Let us see I'm nearly angry at the fact that no one informed me that the storage facility would not be available when I needed it to be.

RUSSELL M.  |  First Impressions 
Clasificación:
5.0

Outstanding customer service! Very pleased.

James B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DYLAN L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy C.  |  Overall Experience 
Clasificación:
4.0

Online check-in experience was easy and well worth the rental. Thanks for everything!

MARK W.  |  Online Move In 
Clasificación:
5.0

Absolutely every employee I encountered at this facility was personable, knowledgeable, helpful, and friendly.

Molly S.  |  Overall Experience 
Clasificación:
5.0

All 3 of the gentlemen were great. I was impressed on how great rhe customer service was.

Jessica R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Belen B R.  |  Overall Experience 
Clasificación:
5.0

Mostly very positive. Since I'm on a limited budget I was extremely appreciative that they didn't charge me for the three days of free rent before I left facility.

Lorrie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt L.  |  Overall Experience 
Clasificación:
5.0

Best customer service

ILANIAH W.  |  First Impressions 
Clasificación:
5.0

I rented my unit for 2 years and never had any problems at all. The staff were always super helpful.

Pam N.  |  Overall Experience 
Clasificación:
5.0

Good job

Fayne P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL O.  |  Overall Experience 
Clasificación:
5.0

Highly recommend this location for your storage needs

Sean C.  |  Overall Experience 
Clasificación:
5.0

Smoothest experience I’ve ever had with Uhaul staff!

CHEYANNE O.  |  First Impressions 
Clasificación:
5.0

Everything went very smoothly and I was treated like a valuable customer.

Lorrie H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edna C.  |  Overall Experience 
Clasificación:
5.0

Very professional and helpful

Abraham D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Denny C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Belen B R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal C.  |  Online Move In 
Clasificación:
4.0

First a positive note: Mr. Q. Reed was helpful and very nice both times I needed his assistance! The only reason for not giving an Excellent rating is due to the curb in front of the door to the Climate Controlled units and the 3-step access process to open the door which was often stuck. The curb made it difficult me us to get items in and out of the facility whether using a hand truck or not.

Michael T.  |  Overall Experience 
Clasificación:
5.0

The staff is very helpful and I found it easy to find someone to help me on site.

Yolanda V.  |  First Impressions 
Clasificación:
3.0

I called on the day of move in only to find out we did not have a reservation. By luck they had a unit available for move in. We were also able to return our trailer there.

Griselda V.  |  Overall Experience 
Clasificación:
4.0

Diego been very hepfull and clear.

Maribel T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick J.  |  Overall Experience 
Clasificación:
5.0

QUINTON IS A SHINING & STELLAR EXAMPLE OF A PERFECT EMPLOYEE!!! . He went out of his way to correct a lockout situation that was a nightmare of multiple problems created by the person who had not only sold me a new lock the day before, but had also confirmed my automatic payment status AND my emergency contact information. I was locked out w a notice of non payment so Quinton was left to correct a horrid & insulting situation he did not create. He was polite & professional through the entire ordeal. The person who sold me the lock gave me wrong keys so once the lockout lock & tags had been removed, we discovered that situation. What an ABSOLUTELY UNBELIEVABLY UNNECESSARY & time consuming mess for Quinton to make right. He handled this entire transaction in an extremely courteous manner. He displayed an honest & sincere desire to please me & did so w a level of integrity that represented U-Haul w impeccable professionalism. The entire transaction also included the transfer to a smaller unit so after the inconvenience to me as a customer & the horrendous disaster left for Quinton to resolve w MULTIPLE steps to regain access to my unit, I was able to transfer from unit B67 to B113 w an ease that, again, represented U-Haul w the utmost professionalism. Quinton was polite; genuine & sincere; & maintained a level of professionalism throughout each & every UNNECESSARY step of rectifying the nightmare he did not create. I am of the belief that his only goal was to be sure that my situation was one he was DETERMINED TO CORRECT!!! He did so & never once displayed any agitation toward me or his fellow employee whatsoever. Not only should he be allowed to train all other employees, he should be promoted to a level of management & given a well deserved increase in salary that speaks as beautifully to him & as highly for him as he did for U-Haul. You will have to look far & wide for anyone who might come close to, but not yet compare.

CHARLOTTE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Velma C.  |  Overall Experience 
Clasificación:
5.0

We had an emergency and needed storage. The staff was fast efficient and saved the day.

Todd C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

hamilton s.  |  Overall Experience 
Clasificación:
5.0

Greatly appreciate the kind, courteous, and professional service I received. We showed up about 30 minutes before closing and Joe Mount was patient, providing us with everything we needed to unload and close out our transaction. Thoroughly pleased!!

Patrick J.  |  First Impressions 
Clasificación:
5.0

Workers were very friendly and helpful

edith c.  |  First Impressions 
Clasificación:
4.0

Friendly staff helpful

Hector S.  |  First Impressions 
Clasificación:
5.0

Nice, huge, clean facility. Was able to accommodate after going with a smaller unit at first.

Heriberto R.  |  First Impressions 
Clasificación:
5.0

The entire process was seamless and easy to complete.

andrew w.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Cindy T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn D.  |  Overall Experience 
Clasificación:
5.0

Quick, easy and efficient way to get a storage unit. The free lock when renting online is a great bonus!

Michael G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

deslie s.  |  Online Move In 
Clasificación: