El cliente no dejó un comentario.TANYA H. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Eckhert
San Antonio, TX 78240
(Directly across from Marshall High School)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Ami P.
El cliente no dejó un comentario.Jimmy H.
The cab smelled like smoke. We had to clean it to use it.Kurt P.
El cliente no dejó un comentario.Gregory J.
El cliente no dejó un comentario.Holli C.
Put oil in the truck, air up the tires properlyJason R.
El cliente no dejó un comentario.Stephanie G.
Verified booking and uncoupled trailer. Didn't say much.Michael B.
Used night boxbenjamin C.
El cliente no dejó un comentario.Annalisa C. | First Impressions
Misael at the desk was very rude. He wouldn't make eye contact, face away from me when he was speaking to me, gave me the wrong name when I asked for his name, and said I was disrespectful. I'll use U-Haul again, but not at this location.Angelica B.
El cliente no dejó un comentario.Russell H.
I called in advance to ask if they could receive the trailer and at first I was asked for the size and I was told that it wasn't possible... so I told them that on my account was set the return to this location... and they checked and finally agreed.Eder L.
Everything went well.MARIO M.
El cliente no dejó un comentario.Christian P.
Prices are highChristian C.
El cliente no dejó un comentario.Maurio N. | Overall Experience
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.daniel a. | Overall Experience
El cliente no dejó un comentario.Harold M.
Just enjoy the driveKirk K.
Manager Martin Alcala was rude and racist and made false accusations towards me. Our lawyers will be in contact with yours. I made reservations for a storage which they claimed l didn't even though I had the paper work. Never been treated so unprofessional in my life AND I'm a criminal attorney!!!!!YVONNE Z. | First Impressions
El cliente no dejó un comentario.Candace D.
The cab of the truck had a major leak. Every time it rained the passenger had to get on her knees and hold a bag under it and then throw it out when it filled. It was not a drip leak. It poured in. Filled a bag every 3-5 minutes. I have video of itMichael M.
El cliente no dejó un comentario.Amber D.
The price was reasonable and staff was attentive to my needs. Would highly recommend!John P.
Very professional and helpful with my needs. Smooth transaction!John P.
Excellent customer service!!!Ledy P.
El cliente no dejó un comentario.Michael R.
We rented the truck for a 24 hour period at 29.95/day when we had the truck for 6hours they charged us for an additional day. It was not 6hours over, it was 6 hours total.Phyllis F.
Workers not helpful with equipmentRobyn P.
Very professional service!JOSHUA B. | First Impressions
El cliente no dejó un comentario.Jesus C. | First Impressions
Management and employees are all very courteous. Management works very well when you have an issue and resolves it quickly. I would definitely recommend.Juanita R. | Overall Experience
El cliente no dejó un comentario.Robert S. | Overall Experience
El cliente no dejó un comentario.david M.
Paid online when reserving. Also purchased a 2inch receiver and pin for it online while reserving. Total came out to $36.70. When I arrived the associate confirmed my reservation. Once I told him I also purchased the hitch I then picked it out from the wall and found out the Pin came with it. I asked for a refund on the extra pin I purchased and wont need but he never acknowledged it. He then gave me a total to pay for. I told him I already paid online and even showed him my bank account to confirm. He acknowledged and said " Oh we have your card on file I will just use this" and proceeded to charge me again. As I am standing there I noticed another charge for Uhaul $25.25. I asked what this is and why I was being charged more. I got 3 different answers and none of them made sense so I moved on. Finally he asked for me to sign off on a payment for $32.42. At this point I was in a hurry and just needed to go. I was sick of debating with the guy got the trailer and left. I have reserved many uhauls like this and never have I had multiple charges. I just got a motorcycle trailer for 4hours. $32.42 + $36.70. + $25.25 = 94.37. I feel like I never got credit for the $36.70 I initially paid.Kurtis F.
The young lady Ashly, was very patient with me and very helpful. I appreciate the complete service that I got from the entire.staff. Gracias MARIA G.
The staff were extremely helpful and kind, after a long drive from Indiana it was nice to be treated so nicely.Roger S. | First Impressions
Quick and friendly service. The prices are great!Michael D.
El cliente no dejó un comentario.Daryle E. | First Impressions
Very bad customer service from that kid Emiliano on 1951 NW Loop 410 San Antonio, TX 78213 (honeysuckle exit), my reservation was not ready, I waited almost an hour then he send me to anothet Uhaul on Eckhert.The boy didn't even have the courtesy to call the other store that I was coming. I had to wait another hour and explained to them why I was there.Jaime U.
El cliente no dejó un comentario.James S.
Nickeled and dime fees for every little thing that requires lifting a finger regardless of ease. Was constantly looking for ways to tack on fees. I dropped the truck off 2 days ahead of schedule and was charged a over night fee.JOE M. | First Impressions
Horrible experience at this UHaul! I was never greeted when I arrived, had to hunt down assistance, and my equipment was missing a part to connect the lights. Had to wait 45 minutes! The manager was so rude, aggressive, and confrontational when I requested compensation for my inconvenience. He has no compassion or customer service skills. I will not be returning to that UHaul. Mgr is Hispanic, drives a white small SUV.Mario C.
El cliente no dejó un comentario.Arlo H.
El cliente no dejó un comentario.eddie G.
El cliente no dejó un comentario.David S.
Very very helpful in our moveReginald W.
El cliente no dejó un comentario.William R.
El cliente no dejó un comentario.Melissa R.
El cliente no dejó un comentario.ryan h. | Overall Experience
El cliente no dejó un comentario.Patrick B.
The staff at Eckhert was not very friendly.Robert C.
El cliente no dejó un comentario.Thomas R.
El cliente no dejó un comentario.Guillermo V. | First Impressions
Ramon was professional, knowledgeable and efficient.MICHAEL G.
Wish they would've offered a partial refund considering all the malfunctions, poor customer care and safety precautions I dealt with from this experience. Aside from that, it was a nice location!Jordon L.
El cliente no dejó un comentario.Francisco N.
The service members appeared to be annoyed with attempting to assist. I was asked by April from U-HAUL Call Back team to. Hi Dereak, this is April from the U-Haul Callback Team. We can offer you a free 5' X 8' Enclosed Trailer for your garage items, BBQ, bikes, etc., to tow behind the truck you have booked under reservation 26845162. May I call you to discuss? Please reply Yes or No. Reply Stop to unsubscribe from future messages. Okay, thanks for responding! U-Haul has families needing this trailer in WACO, TX. We can compensate you $25 to tow a 5' X 8' Enclosed Trailer behind the truck you have booked under reservation 26845162. Would you like a phone call to discuss? Please reply Yes or No. Thank you for accepting our offer, it was a pleasure speaking with you! The U-Haul trailer would need to be picked up during business hours and returned to the location you are dropping off your truck. I will add it to your existing reservation now. Our team will be contacting you to get agreement on your pickup date, time and location. For questions, please contact us at 602-735-2103. For more information, please review https://www.uhaul.com/Trailers/. Thank you for choosing U-Haul! We appreciate your business! I was charged additional $25 for insurance for the trailer. I asked the service member why being charged, he stated insurance applies to all. He also added the trailer to my contact.Dereak R.
El cliente no dejó un comentario.Wisam A.
the milage was not accurate as charged and the Gas was not accurate as I filled it up to what I received itabdul E.
Keep up the good work! Bring the price per mile down .Becky T.
The brake reservoir was empty.Florencio V.
El cliente no dejó un comentario.Xavier B.
El cliente no dejó un comentario.FANALIA D. | Overall Experience
El cliente no dejó un comentario.ARTURO D.
El cliente no dejó un comentario.Syed H. | Overall Experience
El cliente no dejó un comentario.Bridgette K.
Staff as always are friendly and helpful and courteous I recommend this location to anyoneOscar J.
El cliente no dejó un comentario.Kelly H.
El cliente no dejó un comentario.Alvin H.
El cliente no dejó un comentario.Valerie C.
The climate control was not very good. All of the boxes in my unit show signs of moisture from excess humidity.ANTHONY L. | Overall Experience
I cannot submit a suggestion to ameliorate the current rental process. The entire Team Quentin, Hunter and Jose provided outstanding service. Albeit, I conducted the majority (if not all) of my transaction with Hunter. This writer is impressed with the customer service skills exhibited by Hunter; hence the basis of this glowing review. The Assistant Manager-Quentin facilitated a customer concern with the precision of a gemologist setting a diamond to a ring; priceless. Please commend them on their human relation skills. Thank you kindly.James C.
Absolutely great customer service except one girl there I won't go into details but I wasn't happy with her phone callPamela K.
A hug haha just kidding everything is goodRICKY D.
N/A everything was greatRobert S.
Abby was not very friendly. At times I felt ignored when I asked questionsâ€¦ it's all good I guess! We all have bad days.Abraham G.
Staff at drop off location were extremely helpful and friendly. They took care of everything for me and made is very easy!Doug S.
I greatly appreciate All the help And understanding Martin And staff give to customers. During the ttimes I had to pay late. I felt my belongings were safe at all Times., they are very helpful and give you fast service . Thank you for making things easy for us.Sandra S. | Overall Experience
El cliente no dejó un comentario.Rudi D.
Uhaul needs to teach their employees some manners. The man there was very rude and assumed that I did not want to leave any gas in the truck. I explained that the truck was given to me with almost an empty tank. He did not believe me.Alonzo C.
Your employee Christian was extremely kind. Servicio al cliente de excelencia.Al P.
I was pleased with the customer service experience.Brenda W.
The entire staff was friendly, attentive and professional to all of the customers during my visit.dAVIO M.
This location found the mistake and brought it to my attention that the trailer I was assigned on my contract wasn't the trailer that I was dropping off for a one-way drop off from Arlington, Texas to San Antonio. The staff was trying to be helpful. The manager however, was a little unsettling in explaining things and what needed to be done to address the mistake of the Arlington location. I was on hold for a customer service agent for over 2 hours. Finally received a call back from a rep named Kristi who noted my account thoroughly with the details of the mistake and notes directly to both managers at both locations. After reviewing the closed receipt from the San Antonio location. The original trailer number still appeared on the receipt as the one on my contract and not the one I dropped off. So to me they closed out the wrong trailer on the receipt in San Antonio. READ YOUR CONTRACT BEFORE LEAVE ANY UHUAL LOCATION!LaShun F.
El cliente no dejó un comentario.Geoffrey L.
El cliente no dejó un comentario.Reggie H.
friendly and fast serviceChristopher M.
We had trouble engaging the trailer brakes. Once we had them engaged, we had a lot of trouble disengaging the brakes. If the brakes are not supposed to be used then include stops to put under the wheels so that when the trailer is not attached to a truck it does not roll awayMatthew C.
El cliente no dejó un comentario.Luis F.
Get motivated! The employee who assisted me with check out was focused elsewhere. The employee who assisted with check in was spot on and handled business accordingly.Kris A.
Wen site for after hours drop was poorRon M.
Everyone was great to deal with.Stephen P.
They didn't check my rental in until 12+ hours after it was dropped off so they charged me for an extra day. I couldn't get anyone to answer the phone at the location for 2 hours. When they finally answered they said I'd have to speak with a manager but there was no manager available.MICHAEL E.
El cliente no dejó un comentario.Myron M.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.Veronica R.
Seemed a bit under staffed, but still very polite and professional. Would rent again.William B.
They were busy but helpful in a timely mannerCharmaine J.
El cliente no dejó un comentario.Greg G.
El cliente no dejó un comentario.Aaron S.
Martin and the staff were great. We moved out due to cost.Cindy T. | Overall Experience
This location was fine. A bunch of nice and helpful kids in the office. Unfortunately, they are no where near my house. Need more cargo trailers at locations...Kenny E.
El cliente no dejó un comentario.claudette L.
El cliente no dejó un comentario.Isaias M.
El cliente no dejó un comentario.Steve R.
There needs to be a LOT more space for returns...there were at least a half dozen other vehicles being returned after hours, which made it really hard to park the equipment in a convenient location.Matthew P.
I liked. Secure, all went well. Will not hesitate to use again. GraciasRichard C. | Overall Experience
El cliente no dejó un comentario.Sandra A.
Price guarantee meant nothing. Will not returnJaime L.
El cliente no dejó un comentario.Andre D.
El cliente no dejó un comentario.Michael W.
Stayed on line for 45 minutes before we got response on where to check in the return and this I didn't like.and it would help to know where to return before leavingJerry H.
El cliente no dejó un comentario.alice c. | First Impressions
Quinton was very helpful!😊Maggie M. | First Impressions
El cliente no dejó un comentario.colleen r. | First Impressions
El cliente no dejó un comentario.Evelyne N. | Overall Experience
All the staff I encountered were friendly, professional, very helpful and overall great people. I enjoyed doing business with all the staff. They provided me and my family a place to store our stuff through our transition. Thanks.william c. | Overall Experience
Mrs. Cruze and Martin A are superb employees very professional understanding and a perfect team for the business …. Thank you all very much. B. Barbara MartinezBarbara M. | First Impressions
El cliente no dejó un comentario.Doak W. | Overall Experience
I was well taken care of.theresa c. | Overall Experience
El cliente no dejó un comentario.PABLO D. | Overall Experience
Very plzILANIAH W. | Overall Experience
It has been very good service, I still haven't received a receipt for my payments yet.theresa c. | First Impressions
El cliente no dejó un comentario.Martin B. | First Impressions
El cliente no dejó un comentario.Mike L. | Overall Experience
El cliente no dejó un comentario.PATRICE N. | First Impressions
El cliente no dejó un comentario.ray B. | First Impressions
Thank y’all for easy access And they’re great understanding working with an older lady and using you guys every time I move I go anywhere thank you so much for your helpMiriam S. | First Impressions
Pest control was highly effective. I never once saw evidence of pest of any type!Joseph B. | Overall Experience
El cliente no dejó un comentario.Tatnes J. | Overall Experience
El cliente no dejó un comentario.Larry B. | Overall Experience
El cliente no dejó un comentario.Milton A. | First Impressions
Martin Alcala assisted me with each and every aspect of my U-Haul experience. He went out of his way to ensure my time there was comfortable. I am truly grateful for his Exemplary service! Christopher BuitteCHRISTOPHER B. | Overall Experience
El cliente no dejó un comentario.Rodney T. | Overall Experience
Mr.Jesse was very nice. outstanding customer service was excellent everyone was very nice I will be using them again in two weeks. Thank u for ur Service.Tatnes J. | First Impressions
El cliente no dejó un comentario.Tammy W. | First Impressions
El cliente no dejó un comentario.MAXIMO M. | Overall Experience
El cliente no dejó un comentario.Linda G. | Online Move In
I never had a problem. Staff were helpful and nice.Lorie N. | Overall Experience
El cliente no dejó un comentario.Ethan M. | First Impressions
Acceso las 24 horasADAM S. | First Impressions
The manager Martin was extremely nice and helpful during the times I've rented storage units as well as truck rentals. The staff is very helpful and knowledgeable.The facility is clean and well stocked with all your moving needs. I would highly recommend this U-Haul to anyone.Ben M. | Overall Experience
El cliente no dejó un comentario.JORGE OMAR E. | Overall Experience
Only needed for less than 2 months. The staff was great and the facility was convenient and suited our purpose.Joel B. | Overall Experience
El cliente no dejó un comentario.SUSAN G. | First Impressions
Amazing staff.Napoleon D. | First Impressions
Martin has gone above and beyond to assist me with any and all services!! He is a definite asset to the company. I do recommend this facility highly to friends and family because of the care he gives to the business and its customers. 10 gold starsCHRISTOPHER B. | First Impressions
Manager and staff are amazing, as is the facility itself. I rented a spot to park my trailer and was assured I could use both spots so long as I left a little room for people to access their storage closets. From day 1, it's been a hassle, as the other spot was used to store spare parts. the last straw was when material was stacked against my trailer. I never mentioned this to anyone inside and I'm sure they would have addressed it, but it was an unnecessary hassle.John L. | Overall Experience
Amazing service! Very impressed with the overall professionalism!denise r. | Overall Experience
El cliente no dejó un comentario.Joel B. | First Impressions
N/CRene S. | First Impressions
El cliente no dejó un comentario.Mark L. | Overall Experience
El cliente no dejó un comentario.Natalyn W. | First Impressions
Very disappointed that I drove an additional 30 miles with the Van that I rented so I rented so that I could move stuff to the storage facility I was not informed the facility would be locked. So 30 miles at 79 cents a mile I would say that you it u-haul owes me a little return on the $99 I just spent to rent a Van for 24 hours. If I would have been provided the proper information tpermission then I would have come within within the mileage that I expected and within budget of this rental vehicle. It's very important that I stay within budget since I currently don't know when I'm going to get another dollar from any source. Let us see I'm nearly angry at the fact that no one informed me that the storage facility would not be available when I needed it to be.RUSSELL M. | First Impressions
Outstanding customer service! Very pleased.James B. | First Impressions
El cliente no dejó un comentario.Joseph W. | First Impressions
El cliente no dejó un comentario.Mark L. | First Impressions
El cliente no dejó un comentario.DYLAN L. | Overall Experience
El cliente no dejó un comentario.Roy C. | Overall Experience
Online check-in experience was easy and well worth the rental. Thanks for everything!MARK W. | Online Move In
Absolutely every employee I encountered at this facility was personable, knowledgeable, helpful, and friendly.Molly S. | Overall Experience
All 3 of the gentlemen were great. I was impressed on how great rhe customer service was.Jessica R. | First Impressions
El cliente no dejó un comentario.Belen B R. | Overall Experience
Mostly very positive. Since I'm on a limited budget I was extremely appreciative that they didn't charge me for the three days of free rent before I left facility.Lorrie H. | Overall Experience
El cliente no dejó un comentario.Matt L. | Overall Experience
Best customer serviceILANIAH W. | First Impressions
I rented my unit for 2 years and never had any problems at all. The staff were always super helpful.Pam N. | Overall Experience
Good jobFayne P. | First Impressions
El cliente no dejó un comentario.MICHAEL O. | Overall Experience
Highly recommend this location for your storage needsSean C. | Overall Experience
Smoothest experience I’ve ever had with Uhaul staff!CHEYANNE O. | First Impressions
Everything went very smoothly and I was treated like a valuable customer.Lorrie H. | First Impressions
El cliente no dejó un comentario.Edna C. | Overall Experience
Very professional and helpfulAbraham D. | Overall Experience
El cliente no dejó un comentario.Bill W. | Online Move In
El cliente no dejó un comentario.Denny C. | Overall Experience
El cliente no dejó un comentario.MICHAEL O. | First Impressions
El cliente no dejó un comentario.Belen B R. | First Impressions
El cliente no dejó un comentario.Crystal C. | Online Move In
First a positive note: Mr. Q. Reed was helpful and very nice both times I needed his assistance! The only reason for not giving an Excellent rating is due to the curb in front of the door to the Climate Controlled units and the 3-step access process to open the door which was often stuck. The curb made it difficult me us to get items in and out of the facility whether using a hand truck or not.Michael T. | Overall Experience
The staff is very helpful and I found it easy to find someone to help me on site.Yolanda V. | First Impressions
I called on the day of move in only to find out we did not have a reservation. By luck they had a unit available for move in. We were also able to return our trailer there.Griselda V. | Overall Experience
Diego been very hepfull and clear.Maribel T. | First Impressions
El cliente no dejó un comentario.Patrick J. | Overall Experience
QUINTON IS A SHINING & STELLAR EXAMPLE OF A PERFECT EMPLOYEE!!! . He went out of his way to correct a lockout situation that was a nightmare of multiple problems created by the person who had not only sold me a new lock the day before, but had also confirmed my automatic payment status AND my emergency contact information. I was locked out w a notice of non payment so Quinton was left to correct a horrid & insulting situation he did not create. He was polite & professional through the entire ordeal. The person who sold me the lock gave me wrong keys so once the lockout lock & tags had been removed, we discovered that situation. What an ABSOLUTELY UNBELIEVABLY UNNECESSARY & time consuming mess for Quinton to make right. He handled this entire transaction in an extremely courteous manner. He displayed an honest & sincere desire to please me & did so w a level of integrity that represented U-Haul w impeccable professionalism. The entire transaction also included the transfer to a smaller unit so after the inconvenience to me as a customer & the horrendous disaster left for Quinton to resolve w MULTIPLE steps to regain access to my unit, I was able to transfer from unit B67 to B113 w an ease that, again, represented U-Haul w the utmost professionalism. Quinton was polite; genuine & sincere; & maintained a level of professionalism throughout each & every UNNECESSARY step of rectifying the nightmare he did not create. I am of the belief that his only goal was to be sure that my situation was one he was DETERMINED TO CORRECT!!! He did so & never once displayed any agitation toward me or his fellow employee whatsoever. Not only should he be allowed to train all other employees, he should be promoted to a level of management & given a well deserved increase in salary that speaks as beautifully to him & as highly for him as he did for U-Haul. You will have to look far & wide for anyone who might come close to, but not yet compare.CHARLOTTE M. | First Impressions
El cliente no dejó un comentario.Carlos A. | Online Move In
El cliente no dejó un comentario.Velma C. | Overall Experience
We had an emergency and needed storage. The staff was fast efficient and saved the day.Todd C. | First Impressions
El cliente no dejó un comentario.hamilton s. | Overall Experience
Greatly appreciate the kind, courteous, and professional service I received. We showed up about 30 minutes before closing and Joe Mount was patient, providing us with everything we needed to unload and close out our transaction. Thoroughly pleased!!Patrick J. | First Impressions
Workers were very friendly and helpfuledith c. | First Impressions
Friendly staff helpfulHector S. | First Impressions
Nice, huge, clean facility. Was able to accommodate after going with a smaller unit at first.Heriberto R. | First Impressions
The entire process was seamless and easy to complete.andrew w. | Online Move In
El cliente no dejó un comentario.Cindy T. | First Impressions
El cliente no dejó un comentario.Dawn D. | Overall Experience
Quick, easy and efficient way to get a storage unit. The free lock when renting online is a great bonus!Michael G. | Online Move In
El cliente no dejó un comentario.Robert J. | Overall Experience
El cliente no dejó un comentario.deslie s. | Online Move In
El cliente no dejó un comentario.Demitria H. | Overall Experience
Great staffRoberto P. | First Impressions
El cliente no dejó un comentario.JOSE M. | Overall Experience
El cliente no dejó un comentario.Samuel H. | Overall Experience
Everyone was very helpful and polite. Great customer service for this location.Nichole M. | Overall Experience
We appreciated being able to use dollies to move items into the unit. However, I found furniture dollies much more helpful when they were provided at a different facility (not UHaul) I used a couple of years ago! The climate controlled room was warmer than expected while we put items into the unit. We were surprised to see the wall thermostat at 90 degrees before we finished. The staff was extremely helpful & pleasant when I returned the trailer even though it was very hot and they were working very hard and quickly!Michael T. | First Impressions
El cliente no dejó un comentario.Nichole M. | First Impressions
El cliente no dejó un comentario.Itzell L. | Online Move In
El cliente no dejó un comentario.carolyn m. | First Impressions
El cliente no dejó un comentario.DUANE R. | Overall Experience
El cliente no dejó un comentario.TaMicia J. | Online Move In
El cliente no dejó un comentario.John L. | First Impressions
El cliente no dejó un comentario.JACOB R. | Overall Experience
Since we rented a 10 foot uhaul truck to move across the country, we were offered a storage unit free for a month. This worked out well for us since we were not able to get in our home when we expected. Thank you Uhaul for a job well done!Lisa N. | Overall Experience
El cliente no dejó un comentario.Peter M. | Overall Experience
El cliente no dejó un comentario.Nicolas Y. | First Impressions
El cliente no dejó un comentario.John P. | Overall Experience