Comentarios del cliente para U-Haul Moving & Storage of Eckhert

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Eckhert

Grado total:

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Anna C. en

Grado:

El cliente no dejó un comentario.

Stanlie M. en

Grado:

Always easy...my go to place.

Ricardo D. en

Grado:

Fast and great service

Blaine R. en

Grado:

Nothing was done correctly in the system. Everything was re-done in the system. They did not do all of the information correctly. The forgot to add my insurance back on when they re-created everything.

georage H. en

Grado:

El cliente no dejó un comentario.

Mary S. en

Grado:

El cliente no dejó un comentario.

Corey C. en

Grado:

Poor service. Old and raggedy uhaul. Miscommunication on reservation which cost ME EXTRA! NEVER AGAIN.

Ashworth J. en

Grado:

El cliente no dejó un comentario.

Joven M. en

Grado:

Staff if very accommodating!

Ronald R. en

Grado:

El cliente no dejó un comentario.

Gerald S. en

Grado:

Only concern was tire pressure alert symbol stayed on from time van picked up until returned even though tires were appropriately aired. Made for an uneasy trip with frequent stops to check tires.

Lorinda P. en

Grado:

The cargo area of this unit had a section of the floor removed. The fella that handed me the keys was not intrested in helping me identify the previous damage and told me not to worry about notifing him about the damage. The app and website is not functioning to allow me to do the online photos for previous damage and when I dropped the vehicle off I could not do online check in. Martin is the facilty manager and he has been the most helpful U-Haul employee I have ever delt with. I frequently rent trucks from U-Haul and the website and rental process is the slowest process ever.

Angela D. en

Grado:

Offer at least 100 miles free, included in the base rental price. This will help people in the rural areas near San Antonio better afford to move using U-haul. As a single woman with no truck I had little options for my moving needs. I’ve always used U-haul because I’ve always had good experiences with your company. Help make renting trucks and vans more affordable.

Jose T. en

Grado:

El cliente no dejó un comentario.

Rosa M. en

Grado:

Had a mishap that made it very unfortunate.

Mark V. en

Grado:

Nothing everything was good

Roy T. en

Grado:

El cliente no dejó un comentario.

Michael C. en

Grado:

Uhaul screwed-up between a local request online to what somehow morphed into a one-way that never got straightened out when I picked the truck up. I was assured when I picked up that it was a local. I dropped off and after turning it in, just as I was getting picked-up by a cab, one of the clerks ran out of the building saying it was a one -way and that I needed to drop off somewhere else. I absolutely refused as my cab was waiting. and then was told I would be charged an extra fee. I refuse to pay for Uhaul's error. I don't know what happened between online and my first office visit - and then drop off - but I think it was rude as i was JUST about to enter the cab ride. I am very upset about this. I have used Uhaul over the years, but this was frustrating and unacceptable. Are the computer systems so unable to accept corrections?? I'm sorry - I work with computer systems and there are backdoors to correct systemic errors.

Michael F. en

Grado:

These guys got me in and out with no issues. The whole process took me about 15 mins from start to hooked up. Made my day fly by. Thank you for the readiness of my rental.

mary D. en

Grado:

Duane was an excellent individual who help my husband Tony and myself Maryann to get on our way. Great Job!!!! Thank you again for making our experience wonderful.

Joe C. en

Grado:

El cliente no dejó un comentario.

Lallo V. en

Grado:

I was outside a little while when returning the vehicle, but all in all it was a good experience.

John L. en

Grado:

apparently nobody could find the keys that were returned. per their instructions keys were slipped thru mail slot and dropped into a tall rectangular box. if they can't find the keys it's on them.

Tenorio T. en

Grado:

Customer service....one of your staff(man) in the morning treat us rude.

harold C. en

Grado:

El cliente no dejó un comentario.

Deseray C. en

Grado:

El cliente no dejó un comentario.

Steven H. en

Grado:

El cliente no dejó un comentario.

ALICE W. en

Grado:

El cliente no dejó un comentario.

Melissa S. en

Grado:

When I pulled up, two gentlemen came & inspected the trailer, unhooked it & I was on my way. I like coming to this location, they always have what I need & they provide great customer service.

Albert V. en

Grado:

The staff at this location were polite and pleasant to talk too ??

Dmisha M. en

Grado:

Great customer service ? Fast and hassle free

Robert G. en

Grado:

It was perfect. Professional friendly quick and efficient.

Raudel G. en

Grado:

Good service and guidance on our moving needs.

John G. en

Grado:

Just treat the customer with smile and be as helpful you can be to the customer .

Jesse T. en

Grado:

Will be back for sure.

DEBORAH M. en

Grado:

El cliente no dejó un comentario.

Michelle R. en

Grado:

El cliente no dejó un comentario.

Christopher P. en

Grado:

El cliente no dejó un comentario.

Ariel L. en

Grado:

I mentioned to the woman when I checked it in, that there had been a high pitched ringing noise when driving on the freeway. It also had an ant problem, which resulted in stings all over my feet.

brigitte n. en

Grado:

They put a lock on our storage place because we are behind payments - on August 31st! September rate was already charged to my credit card. Took them 2hrs to figure out that I paid on time! Sucks!

DAVID D. en

Grado:

The service and facilities are excellent. My only recommendation would be to go paperless rather than sending out due notices to everyone. Just trying to save the facility some money!

Michael C. en

Grado:

The staff was thorough when explaining the details - AND very friendly.

jason a. en

Grado:

none

Juanita R. en

Grado:

Great customer service.

Tanya T. en

Grado:

Friendly and helpful for our storage needs.

david b. en

Grado:

Na

Josephine H. en

Grado:

The people were very friendly and helpful. I have used u-haul storage in the past and I have to admit that this time was excellent. I will gladly use yall again if needed.

Teresa m. en

Grado:

Great customer service. Facility was well maintained. Had no issues.

jawad a. en

Grado:

The staff wasn’t that good the other storage was better

marty F. en

Grado:

Great customer service! Very easy to work with. Made moving in easy.

Robert O. en

Grado:

Great place

Teresa m. en

Grado:

great customer service. explained all options in detail.

MARTIN L. en

Grado:

Ok

Mario G O. en

Grado:

Great place Martin is always their to help out in anything. The only thing I would change is the times for normal hours to visit your storage.

KEITH S. en

Grado:

Very convenient and friendly transaction.

Justin F. en

Grado:

.

montero d. en

Grado:

Eric, was very helpfull, Execellent service.

Hongwei S. en

Grado:

Very good service!

Hongwei S. en

Grado:

Great service! High recommended.

Luciano E. en

Grado:

Misael and his team have a dedicated attention in detail to all customer needs. Always would recommend this Uhaul location here in San Antonio

Robbin R. en

Grado:

None

rolando h. en

Grado:

Great staff, Great pricing!! I will never do business elsewhere!!! They go above and beyond in customer service!!! Hidden Gem on Eckert Road!

jose p. en

Grado:

Good place

henry g. en

Grado:

Great service.

henry g. en

Grado:

Great service.

Desmond R. en

Grado:

Everyone was nice and went out of their way to help!

JODIE M. en

Grado:

I've had various storages there for about 20 years, but my unit was filthy from dirt blowing in & had mice that ruined my belongings! I am mainly leaving, because Martin lacked self-control & respect.

Janet T. en

Grado:

Perfect timing for a quick storage need. Martin was great and super informative.

JEFFREY G. en

Grado:

Thank you

PHILLIP M. en

Grado:

Excellent customer service great rates.... Thanks Martin

Michael K. en

Grado:

Except parking space access tot H123, the facility met my needs & was run by the book. I appreciated Ms. Letty who explained procedures/billing w great service & professionalism. Thank you all! mtkt

ROBIN C. en

Grado:

The facility leaked, continually raised rates, uhaul trucks parked inside storage facility blocking access.

Esther C. en

Grado:

Great service!

Jessica M. en

Grado:

There was a leak in the back right corner on A010. Six boxes with a variety of household goods we're molded together and boxes had caved in due to the additional weight. I didn't pay extra for the ...

olga s. en

Grado:

At times, it is difficult to contact the local office by phone. Default main branch unable to answer my question. Went around in circles at times for answers to my questions.

BUDDY M. en

Grado:

As a family that endured hardships it was a relief to know that my belongings were secured and safe. I thank your staff and location for aiding my family. I greatly appreciate all you have done!

MEGASON P. en

Grado:

The employees were very professional. Thank you for a job well done. God bless you all🤗

camille v. en

Grado:

Roof leaked and ruined my belongings

Les W. en

Grado:

Staff was very professional and courteous

James S. en

Grado:

I had a stroke September 31. I need to reserve a 10 foot Truck,utilility dolly,a 5x 10 storage, + safemove Ins. I cancelled, I did not buy the Winnebago. I Will need to pick Truck up by 7 a.m, October

Jazmine S. en

Grado:

Easily accessible and made for a great move!

Les W. en

Grado:

Great guys

Grace D. en

Grado:

The staff was very helpful. Everything was clean. Moving sucks, but they made it better :)

albert v. en

Grado:

The guys were fast n efficient

EMMANUEL A. en

Grado:

This facility is keeping my very private stuffs illegally. These are stuffs that if I don't get, I will take very bad actions. I paid rent for 4 years and they repaid my loyalty with extortion.

richard g. en

Grado:

I will use uhaul for all my futures needs

Jeffery V. en

Grado:

Service was great for the period we stored our Travel Trailer there.

Ryotaro S. en

Grado:

I appreciate your help!

Chris B. en

Grado:

The owner was extremely friendly and helpful. The facility was always clean and well maintained. I would recommend the location to anyone.

james r. en

Grado:

The guys helped load and unload my car onto the car hauler. Great guys that went above and beyond. Greatly appreciated.

CYNTHIA D. en

Grado:

Staff was helpful and friendly every time I went!

RANDY S. en

Grado:

I would recommend this facility.

KIMBERLY c. en

Grado:

Easy access to my things, helpful resolution of billing as I moved around the country for work, climate control was reliable as I had temperature sensitive materials stored for 14 months.

ART G. en

Grado:

At the start of my move from New Mexico things where a little shakey, the car I was going to tow back did not fit on the tow trailor. My helper did not have a drivers license. But we worked it out.

Alejandra M. en

Grado:

GM was very helpful the first day when we rented to storage unit and returned our truck. Very accommodating and excellent customer service.

MELISSA C. en

Grado:

Everything was removed from F45 on Sunday, May 3rd. I was told to have everything removed by the June 6th then to call or email Uhaul on June 6th letting you know. Thank you so much for everything!

Vanessa C. en

Grado:

Great

clarence d. en

Grado:

Stored my 944 there summa 6 mos. Owner appreciative, helpful, and insightful. Even allowed me place "For Sale" sign on car, which worked! Bye Porsche!

bennie h. en

Grado:

Your manager Martin was very helpful and professional.

Charles W. en

Grado:

No comments at this time. Thank You.