Customer Reviews for U-Haul Moving & Storage of Eckhert

2555 comentarios

7741 Eckhert Rd #43   San Antonio, TX 78240
(Directly across from Marshall High School)

(210) 684-8688

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(210) 684-8688

7741 Eckhert Rd #43
San Antonio, TX 78240
(Directly across from Marshall High School)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Dodge pickup was outstanding. Great model. It needed to be washed and cleaned up a little better inside, but it's a great rental.

LARRY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodrigo E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose O. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
3.0

El cliente no dejó un comentario.

BILLY S. 
Clasificación:
1.0

Worse customer service I ever seen. The still me $190 for never let me know that I will be charged if I turned it at another location. If somebody what to rent truck go to penske, budget or enterprise. Don't wait your time with the shirt of u-haul

MOITIDJA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

KIT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony M. 
Clasificación:
5.0

The employee that helped me was phenomenal. My only complaint is the truck didn't have working AC.

Jacob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
4.0

Parking space needs to be cleaned of leaves and debris.

Vickie C.  |  Overall Experience 
Clasificación:
1.0

I think they charge me wrong. .69x28 miles =19.32+$10.00 insurance =$29.32+19.95 rental =39.27+1.00 environment fee=40.27 + sales tax ? they charge me $54.64- 4.14

GENARO C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Krystal O. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL ANTHONY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Connor V. 
Clasificación:
4.0

Employees need to check out the trucks more. For leaks and. Holes in the cab i was getting wet my whole ride with the truck i had. In the back cap area there was leaking water coming in under my package The engine sounded like it need a new one

Joan R. 
Clasificación:
5.0

Great customer service.

Larry B.  |  First Impressions 
Clasificación:
1.0

Awful experience. The truck I originally wanted to rent was not at the location I was supposed to pick it up from, and unbeknownst to me, the pickup location was changed. When I went to the new pickup location, the truck was not there, and I had to go to a third, even farther location to pick up a smaller truck, resulting in me having to extend the rental period, travel further in the truck, and use more fuel for the move. 1/5.

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JADHIEL M. 
Clasificación:
5.0

The staff were helpful and friendly

Duncan V. 
Clasificación:
5.0

None. Alejandro was amazing 110% approval for customer service and professionalism!

Derek J. 
Clasificación:
4.0

Good customer service!

Rene H. 
Clasificación:
2.0

Agent called to confirm rental which was a wonderful reminder. However, truck that was rented had a strong smoke smell as well as a dirty (sticky) steering wheel. Truck did not seemed to be cleaned as well for garbage since a bright pink lipstick was found on the passenger's side.

Benjamin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve C. 
Clasificación:
5.0

N/C

Timothy D. 
Clasificación:
5.0

The staff and management was professional and polite. They were accommodating and friendly listening to my needs and made every available option to help me get my journey complete. I am very grateful for their help.

Diane L. 
Clasificación:
4.0

Courteous service with helpful assistance to access the storage unit If anything could be improved it would be the monthly cost. Just a bit high for the size

JAMES S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

GREGG J. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER S. 
Clasificación:
1.0

They let someone else put a storage in my name and now they calling me worrying me

Delores N.  |  Overall Experience 
Clasificación:
1.0

Better customer service, ensure vehicle ac works

Brandon B. 
Clasificación:
5.0

The service Representatives were very cordial and treated me like a valued customer.

Minerva R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

Joshua Torres was very polite, helpful, and professional. It was a pleasure doing business with him.

ASHLEY F. 
Clasificación:
5.0

Got frustrated with the online check-in to rent a tow dolly and went inside. Very helpful and friendly they were. Onl-line check in works great for a truck because you get in a drive away. Not so much for a two dolly.

CURTIS B. 
Clasificación:
5.0

Convenient however I've been written a spot at this location for quite a while I was assured that my rent would never go up I'd rent a date 15x30 for $124 a month plus the insurance a new manager come on scene and said that I had been paying the wrong rent so he up my rent I was assured from corporate that my rent would never increase as long as I had storage here my rent increase even though I had to fight cancer I am still battling cancer but I had to move out because I can no longer afford what he increased my rent to as far as the equipment and most of the staff here they're outstanding people and excellent equipment I am sorry that I'm having to leave the facility but I am no longer able to afford the $250 for my unit so by the 15th of this month my due date I will be out it's been a pleasure I am sorry that corporate cannot see I was guaranteed it would never go up but due to new hires and New Management my rent was increased about 6 months ago been struggling ever since that's okay I move forward thank you for approving and helping me through my situation nothing but up standing respect for all the U-Haul employees

DONALD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Margo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY A. 
Clasificación:
5.0

Your check in/out process is awesome!

Tyrone J. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEROY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICKENDRA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Evan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

KORY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Veronica Z. 
Clasificación:
1.0

The location was difficult to access and the staff was rude and combative.

Shannon G. 
Clasificación:
5.0

I love the service I have already made reservations for my End of May move. That's how good the service is.

SHELA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEDNESDAY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony P. 
Clasificación:
5.0

Every person we interacted with was very polite and helpful. We liked how organized and clean their location is. We had visited another location closer to our home but we decided to drive further because we felt more comfortable renting from a clean and well-organized store. Thank you for helping us.

Luis E. 
Clasificación:
5.0

The inside of the windshield was hazy. It needed a good cleaning. Made it very hard to see at night.

Curtis B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly A. 
Clasificación:
5.0

Very easy to use ....

robert p.  |  First Impressions 
Clasificación:
5.0

Nothing, but I did not see any instructions for where to leave the keys, so I left them in lock box 3, because that is where I got them from: but there were already other keys in there. But please tell the store they are in lock box 3.

Isaiah Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN I. 
Clasificación:
5.0

Make the uhaul available for more than 12 hrs

George T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda C.  |  Online Move In 
Clasificación:
5.0

Awesome facility and service in San Antonio.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON T. 
Clasificación:
5.0

Samantha is awesome she made sure I got the best deal with storage and truck

TANELLE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD JOSHUA N. 
Clasificación:
5.0

Parking space is very limited, but I'm not sure there is anything that can be done about that.

RENE C. 
Clasificación:
1.0

I had reserved my uhaul trailer at a different location and it was confirmed. I got to the location and there was no trailer. They told me I had to go to a different location, acted like it was MY fault. I went to other location and had to wait. The 45 minute delay doesn't seem like much but we had a very narrow window to meet with the owner of the apartment so that they could open it. We arrived and the owner had left. Took over 2 1/2 hours for her to come back. Needless to say I'm incredibly disappointed in the service of the original location. There is no excuse for not having the trailer ready. I reserved it days in advance.

Kenneth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DINA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario R. 
Clasificación:
3.0

Have the truck at the location selected on the booking (booked over a week in advance) or give a significant discount back.

Jarret O. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISSY S. 
Clasificación:
3.0

I used the truck care service and I left the van keys back in the black box compartment. I got a call the next morning from a rude lady accusing and saying we did not leave the Key, I then informed her that yes we did. When I told her this she didn't tell but raised or voice a little and asked where with attitude and I told her where and she hung up. I don't like to be accused of stealing, she could've gone about it more nicely or at least check all places before calling, where else would I have left it?

Jose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTURO E. 
Clasificación:
5.0

My experience with the U-Haul personnel and Site Management was EXCELLENT. Because of an EXCELLENT SUGGESTION from the Site Manager, I TRANSFERRED TO THE WURSBACH U- HAUL BECAUSE THEY HAVE LARGER MINI-OFFICES; which suits my special business needs much better. The Site Manager provided me SAGE ADVICE. My only problem is that a PREPAYMENT OF $130.00 FOR APRIL 2021's Rent at the Echhart U-Haul has not been credited back to my RBFCU DEBIT CARD, yet. I known this will be fixed very soon. Marion McELvogue Senior Consultant Silver Bullet Software Solutions San Antonio, TX. 78240

marion arthur m.  |  Overall Experience 
Clasificación:
1.0

Personnel has attitude problems and could care less about helping customers. Employee was is in a pissed off mood, very unprofessional.

Miguel G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Erica M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARDO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTIN L. 
Clasificación:
5.0

Service was excellent

DAVID C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dallas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Forest T. 
Clasificación:
4.0

Outside spaces need painted lines to mark each rented space. It's too easy for others to park on your space.

Vickie C.  |  First Impressions 
Clasificación:
5.0

I use to go to another location but always had a long wait , eckhert location guys were friendly and fast great service even returning vehicle . I will tell my friends

DONALD T. 
Clasificación:
5.0

Great customer service, keep up the good work!

ILDEFONSO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maoqi F. 
Clasificación:
5.0

Great service and was in and out very quickly.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TESHA H. 
Clasificación:
5.0

I have always used Uhaul thru the years

edward b.  |  Overall Experience 
Clasificación:
5.0

The staff is always helpful and they are very attentive to the customers needs ...as soon as I walk into the store the staff immediately takes care of me ..I appreciate everyone at the eckhert u-haul branch.

KENYATTA S. 
Clasificación:
5.0

Prompt, quality service and made my experience quick and easy.

collin M. 
Clasificación:
5.0

Especially that they have 24 hours access is so convenient and to get the first month's rent free that helps out so much

Manuel J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lynette P. 
Clasificación:
5.0

Easy access, unit door was freshly painted, and a new lock was inside as promised. Seamless move in.

RICHARD Y.  |  Online Move In 
Clasificación:
5.0

Everyone was very nice, knowledgeable and professional. I will use them again.

Raul C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick T.  |  First Impressions 
Clasificación:
4.0

Access to get my vehicle in to my unit was tough. It seemed like there were constantly construction workers blocking the lanes. Perhaps employees and workers could park somewhere else.

sean h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ISIDRO M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMIRO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
5.0

I LIKED THE SERVICE AND LOCATION SO MUCH I UPGRADED FROM A 5X10 TO A 10X10 RENTAL. Marion McELvogue Senior Consultant Silver Bullet Software Solutions San Antonio, TX

marion arthur m.  |  First Impressions 
Clasificación:
3.0

With uhaul overall I'm upset with how the process went down. I was told to go to one location but my truck was at a different location and I hired movers through uhaul and they got paid almost 2 hours to do nothing because of the hold ups with getting the truck itself.

STEVEN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos U.  |  Overall Experience 
Clasificación:
5.0

Great experience

Richard S. 
Clasificación:
5.0

I stop here from time to time needing to rent a trailer and everything has always been quick and easy.

STEPHANIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HIROBUMI T. 
Clasificación:
5.0

I really don't feel that there needs to be any improvement. The two people working were very knowledgeable and quite friendly. They made me feel like I was in good hands. I didn't feel rushed or that I was asking dumb questions. For example, I had accidentally left my mask in my car- instead of embarrassing me or acting ugly, they simply brought out a box and gave me a new one with a smile! Truly professional courteous people.

Nancy K. 
Clasificación:
3.0

The truck had problems wasn't drivable and they rented it. My pick up appointment was for 9:30 am when I got there they told me that my pick up was changed to 1:30pm and that they had sent me a text message and that I had confirmed it. I never got the text. They had to cancel my reservation and I need to get a truck from a other location they drove me there at least but I had to pay again for the truck because it was going to take some time for my money to get back to my account then the second location worked out but they didn't have the furniture dolly that I had rented out in the first location sow I had to drive back to that location to rent again the dolly that I hade return.

Harrison G. 
Clasificación:
5.0

Move in went smooth. Everything was great. I was very impressed with the man who was running the facility when i checked in. I believe his name was Del. It got very busy all at once, and he was perfect; fast, efficient, courteous and professional.

barry h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR S.  |  Overall Experience 
Clasificación:
5.0

The trailer door was rusty and hard to open.

Gordon G. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Beth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert Camil P. 
Clasificación:
5.0

Letty was super Awesome 👌 customer service friendly at this location.

Diana S. 
Clasificación:
4.0

Nice people at this location. Made drop off very easy.

CHRISTOPHER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory D.  |  Overall Experience 
Clasificación:
2.0

The truck needed an alignment, and I had to drive the one way, becoming adjusted to the steering wheel not centered on driving straight. I found this below standards as the truck should have been fixed before anyone was renting. The truck outside did not seem clean, and the windshield could have been cleaned for visibility.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

adelina s.  |  Overall Experience 
Clasificación:
3.0

Some of our contents got water damage

Chris a.  |  Overall Experience 
Clasificación:
4.0

In spite of the burglary that i experience not once but twice, you'll did well handling the issue,these things happen and are out of our control. I do advise U Haul that something needs to be done with the fence around the back or u could be loosing more customers due to not enough security in the perimeter. I as a tenant did not think of the insecurity of the perimeter untill the crime is committed.That was my reason for leaving. Thanks for ur service.

Jesse D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN H.  |  First Impressions 
Clasificación:
1.0

Tried to rent a storage from location was given a key card but did not have access to unit, talked to 3 different people no one knows why my name was in the system but was given a key card that was not even under a name that I have any association with. Ended up turning in my rental truck late because of this situation horrible service and no one was helpful

Dilan S.  |  First Impressions 
Clasificación:
5.0

The employees are very helpful

JOSE R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda R.  |  Overall Experience 
Clasificación:
5.0

Topnotch business employing topnotch staff. Always cheerful, pleasant and polite. Will go the extra mile to accommodate a customer. Excellent customer service always ☺️.

JEFF T.  |  First Impressions 
Clasificación:
5.0

Everyone at this UHaul storage was extremely nice and helpful. I appreciate the extra effort they took to help me!

Jennifer B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette S.  |  First Impressions 
Clasificación:
5.0

The staff provided excellent customer service and even ensured that the unit we purchased was secured successfully by checking on our transition into the space twice. They were dedicated to us as customers as this was the last and final step in our move and we absolutely appreciate their expedited resolutions.

Amy S.  |  First Impressions 
Clasificación:
5.0

The Management and Staff are GREAT!!! Although this location is .8 miles from my house, I quit going there because the previous Manager was a jerk. So when the previous Manager showed up st the location I had been using for the last 3 years, I went back. Current staff is friendly and you can tell they're not stressed out like when previous Manager was there. Have already recommended 3 people.

Jose L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia a.  |  Overall Experience 
Clasificación:
5.0

All Staff members have been very professional during our 4 years at U-Haul. Thank-you, Karen Saenz

KAREN S.  |  Overall Experience 
Clasificación:
4.0

Everytime we went into our Controlled-Climate unit I found the hallway clean and the temperature and humidity levels satisfactory.

ROBERT R.  |  Overall Experience 
Clasificación:
1.0

Most unfriendly staff ever! I will be contacting corporate about this poor experience

soctt n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mycole M.  |  First Impressions 
Clasificación:
1.0

The rv spot we were placed in is too tight of a squeeze. The rv next to us is in our space and the trailer on the other side is right on the line, it took us 45 minutes to carefully put it in our spot , now we are worried about maneuvering it out. We are checking other rv locations. U-Haul also has a dip in the road where the rv bottoms out.

Robert W.  |  First Impressions 
Clasificación:
5.0

As a new customer to UHaul, Martin was fantastic to work with during my transition from my old home to my "NEW" home. He answer all of my question as well gave me information to make sure that every visit was just as good as my last visit to my storage. All of my items were well taken care of as promised and the customer service was OUTSTANDING!!! Thank you for your support.

Eroy B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRK H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

blanca e.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

anne b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

susan k.  |  Overall Experience 
Clasificación:
3.0

Some units were clean. Then another unit my second unit too many spiders.

Rose K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marilize M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S.  |  First Impressions 
Clasificación:
4.0

This location was very help and worked with me through this pandemic. Awesome staff, except one individual who was rude and he very demanding on payment or I'd lose my unit. Thankfully I requested upper management and that gentleman helped me and worked with me so Uhaul can receive payment and I wouldn't lose my personal belongings. Wonderful experience, expect maybe that one guy that needs to be reminded that not everyone has a job or getting full hours to make full payment. We are all scared and stressed out and demanding payment with everything going on is hard. Thank you everyone else for being helpful and nice.

CRYSTAL R.  |  Overall Experience 
Clasificación:
5.0

The staff at the Eckhert location was very friendly and helpful. I had gone to the Grissom location and the staff their were not as knowledgeable and all facilities were indoors. I needed an outdoor location for storage and was referred to Eckhert. Very happy I was as I would have preferred to the staff and knowledge there.

John P.  |  First Impressions 
Clasificación:
5.0

I will rent again in the near future. Surely I will recommend

montero d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

john b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sonja P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ed A.  |  Overall Experience 
Clasificación:
5.0

Very cordial and attentive to customers. Quick service.

Raul C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH S.  |  Overall Experience 
Clasificación:
5.0

Great storage unit .

Eric V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RANEL A.  |  Overall Experience 
Clasificación:
2.0

Over all my experience wasn't bad, the below average rating became what it was as a result of my final experience with U-haul. With this current storage, I checked out roughly a week before my due date and felt I should have received a pro-rated refund. When I asked about this, I was told that this was not an option. Ultimately I would rent storage from U-haul but was not happy about this experience.

John C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ernest g.  |  Overall Experience 
Clasificación:
5.0

Lani was both friendly and helpful. Unit was very clean.

JOSEPH M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

samuel H.  |  Overall Experience 
Clasificación:
5.0

One of the best "in-house" U-Haul rental experiences yet! I received exceptional assistance, including the sweetest gentlemen who helped me with the storage building unit. He said the kindest words to me, that will stay with me forever: "From one Veteran to another, I thank you for your service!" I am a travel nurse, and I told him that the reason that I got into Nursing is a desire to help during war time. He said, "He (and pointed up to God) works in mysterious ways!" "Amen," I said and my heart is filled with gladness to help others and be appreciated during this crisis situation. I had not thought of myself as a Veteran (I always wanted to serve, but I am too old now). Thank you U-Haul for assisting me on numerous occasions with across country moves, which has been invaluable to me!!

Donna B.  |  First Impressions 
Clasificación:
5.0

The staff was always there to help

Nepthali L.  |  Overall Experience 
Clasificación:
5.0

Other than the fact that I still received a bill a month after I ended my storage agreement this facility was beyond excellent

Christopher W.  |  Overall Experience 
Clasificación:
5.0

Lani and her crew were great! The facility is well maintained by all the employees, showing pride and professionalism. We used storage, trucks, and U-Box facilities; and we were always kept informed and well taken care of. Although we usually do not 'recommend' we would for this business.

Diana K.  |  Overall Experience 
Clasificación:
5.0

In hindsight I should have gotten an indoor temperature controlled unit as some of my belongings were slightly damaged by heat. Other than that, I was content with your service.

DAVID F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roland C.  |  Overall Experience 
Clasificación:
5.0

One of the nights I went to get some things out of my storage facility I was not able to get in although it said 24-hr access. Other than that, i LOVED this storage facility and would recommend.

Courtney S.  |  Overall Experience 
Clasificación:
5.0

Great service.

Mike L.  |  First Impressions 
Clasificación:
4.0

Very useful to store a travel trailer

armando j.  |  Overall Experience 
Clasificación:
5.0

Workers were very helpful and they took care of my needs in a very stressful time . Thanks to the staff Quinton, Ernie, Lani and Wayne.

Maria C.  |  First Impressions 
Clasificación:
5.0

seamless experience

amanda b.  |  Overall Experience 
Clasificación:
3.0

Overall I think it was to expensive for what you get. I was able to get into a climate controlled storage unit for the same price with more space. So that tells you something. The staff seem bored.

Leonardo A.  |  Overall Experience 
Clasificación:
5.0

Staff was always friendly and professional

Carmen S.  |  Overall Experience 
Clasificación:
4.0

I would recommend no steps or bumps it was difficult for a female doing the moving alone to pull and push above the bumps and to go down a step. More entrances for climate would be nice

Toni S.  |  First Impressions 
Clasificación:
5.0

Caego van was awesome only 5000 miles. Could have used an additional handle to get in and additional step. Renting easy, great staff at Eckert location. Very pleased.

DEBBIE B.  |  First Impressions 
Clasificación:
4.0

Great. Very convenient. Will return.

roberto o.  |  Overall Experience 
Clasificación:
5.0

Thank u

JANIE S.  |  Overall Experience 
Clasificación:
5.0

Professional staff. They were courteous and helpful.

Michelle C.  |  Overall Experience 
Clasificación:
5.0

Your helpers were awesome they were on time good with the service paid attention to detail and made everything smooth and Easy. I would recommend your services to all my friends and family thank you!

Yvette M.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and courteous. Dwayne in particular was outstanding.

WILLIAM P.  |  First Impressions 
Clasificación:
5.0

Everyone I came in contact with was very accommodating. When I realized the unit I reserved wasn't big enough they were able to help me with the size that would meet my needs.

Annette T.  |  First Impressions 
Clasificación:
5.0

Fast and great service

Ricardo D.  |  First Impressions 
Clasificación:
3.0

I mentioned to the woman when I checked it in, that there had been a high pitched ringing noise when driving on the freeway. It also had an ant problem, which resulted in stings all over my feet.

Ariel L.  |  First Impressions 
Clasificación:
1.0

They put a lock on our storage place because we are behind payments - on August 31st! September rate was already charged to my credit card. Took them 2hrs to figure out that I paid on time! Sucks!

brigitte n.  |  Overall Experience 
Clasificación:
5.0

The service and facilities are excellent. My only recommendation would be to go paperless rather than sending out due notices to everyone. Just trying to save the facility some money!

DAVID D.  |  Overall Experience 
Clasificación:
5.0

The staff was thorough when explaining the details - AND very friendly.

Michael C.  |  Overall Experience 
Clasificación:
5.0

none

jason a.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

Juanita R.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful for our storage needs.

Tanya T.  |  Overall Experience 
Clasificación:
5.0

Na

david b.  |  Overall Experience 
Clasificación:
5.0

The people were very friendly and helpful. I have used u-haul storage in the past and I have to admit that this time was excellent. I will gladly use yall again if needed.

Josephine H.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Facility was well maintained. Had no issues.

Teresa m.  |  Overall Experience 
Clasificación:
1.0

The staff wasn’t that good the other storage was better

jawad a.  |  Overall Experience 
Clasificación:
5.0

Great customer service! Very easy to work with. Made moving in easy.

marty F.  |  First Impressions 
Clasificación:
5.0

Great place

Robert O.  |  First Impressions 
Clasificación:
5.0

great customer service. explained all options in detail.

Teresa m.  |  First Impressions 
Clasificación:
5.0

Ok

MARTIN L.  |  Overall Experience 
Clasificación:
4.0

Great place Martin is always their to help out in anything. The only thing I would change is the times for normal hours to visit your storage.

Mario G O.  |  Overall Experience 
Clasificación:
5.0

Very convenient and friendly transaction.

KEITH S.  |  First Impressions 
Clasificación:
5.0

.

Justin F.  |  Overall Experience 
Clasificación:
5.0

Eric, was very helpfull, Execellent service.

montero d.  |  First Impressions 
Clasificación:
5.0

Very good service!

Hongwei S.  |  Overall Experience 
Clasificación:
5.0

Great service! High recommended.

Hongwei S.  |  First Impressions 
Clasificación:
5.0

Misael and his team have a dedicated attention in detail to all customer needs. Always would recommend this Uhaul location here in San Antonio

Luciano E.  |  First Impressions 
Clasificación:
4.0

Ninguno

Robbin R.  |  Overall Experience 
Clasificación:
5.0

Great staff, Great pricing!! I will never do business elsewhere!!! They go above and beyond in customer service!!! Hidden Gem on Eckert Road!

rolando h.  |  Overall Experience 
Clasificación:
5.0

Good place

jose p.  |  Overall Experience 
Clasificación:
5.0

Great service.

henry g.  |  Overall Experience 
Clasificación:
5.0

Great service.

henry g.  |  First Impressions 
Clasificación:
5.0

Everyone was nice and went out of their way to help!

Desmond R.  |  Overall Experience 
Clasificación:
2.0

I've had various storages there for about 20 years, but my unit was filthy from dirt blowing in & had mice that ruined my belongings! I am mainly leaving, because Martin lacked self-control & respect.

JODIE M.  |  Overall Experience 
Clasificación:
5.0

Perfect timing for a quick storage need. Martin was great and super informative.

Janet T.  |  Overall Experience 
Clasificación:
5.0

Gracias

JEFFREY G.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service great rates.... Thanks Martin

PHILLIP M.  |  Overall Experience 
Clasificación:
5.0

Except parking space access tot H123, the facility met my needs & was run by the book. I appreciated Ms. Letty who explained procedures/billing w great service & professionalism. Thank you all! mtkt

Michael K.  |  Overall Experience 
Clasificación:
3.0

The facility leaked, continually raised rates, uhaul trucks parked inside storage facility blocking access.

ROBIN C.  |  Overall Experience 
Clasificación:
5.0

Great service!

Esther C.  |  Overall Experience 
Clasificación:
1.0

There was a leak in the back right corner on A010. Six boxes with a variety of household goods we're molded together and boxes had caved in due to the additional weight. I didn't pay extra for the ...

Jessica M.  |  Overall Experience 
Clasificación:
5.0

At times, it is difficult to contact the local office by phone. Default main branch unable to answer my question. Went around in circles at times for answers to my questions.

olga s.  |  Overall Experience 
Clasificación:
5.0

As a family that endured hardships it was a relief to know that my belongings were secured and safe. I thank your staff and location for aiding my family. I greatly appreciate all you have done!

BUDDY M.  |  Overall Experience 
Clasificación:
5.0

The employees were very professional. Thank you for a job well done. God bless you all珞

MEGASON P.  |  Overall Experience 
Clasificación:
1.0

Roof leaked and ruined my belongings

camille v.  |  Overall Experience 
Clasificación:
5.0

Staff was very professional and courteous

Les W.  |  Overall Experience 
Clasificación:
5.0

I had a stroke September 31. I need to reserve a 10 foot Truck,utilility dolly,a 5x 10 storage, + safemove Ins. I cancelled, I did not buy the Winnebago. I Will need to pick Truck up by 7 a.m, October

James S. | Reservación
Clasificación:
5.0

Easily accessible and made for a great move!

Jazmine S.  |  Overall Experience 
Clasificación:
4.0

Great guys

Les W. | Reservación
Clasificación:
5.0

The staff was very helpful. Everything was clean. Moving sucks, but they made it better :)

Grace D.  |  Overall Experience 
Clasificación:
4.0

The guys were fast n efficient

albert v. | Reservación
Clasificación:
1.0

This facility is keeping my very private stuffs illegally. These are stuffs that if I don't get, I will take very bad actions. I paid rent for 4 years and they repaid my loyalty with extortion.

EMMANUEL A.  |  Overall Experience 
Clasificación:
5.0

I will use uhaul for all my futures needs

richard g.  |  Overall Experience 
Clasificación:
5.0

Service was great for the period we stored our Travel Trailer there.

Jeffery V.  |  Overall Experience 
Clasificación:
5.0

I appreciate your help!

Ryotaro S.  |  Overall Experience 
Clasificación:
5.0

The owner was extremely friendly and helpful. The facility was always clean and well maintained. I would recommend the location to anyone.

Chris B.  |  Overall Experience 
Clasificación:
5.0

The guys helped load and unload my car onto the car hauler. Great guys that went above and beyond. Greatly appreciated.

james r.  |  Overall Experience 
Clasificación:
5.0

Staff was helpful and friendly every time I went!

CYNTHIA D.  |  Overall Experience 
Clasificación:
5.0

I would recommend this facility.

RANDY S.  |  Overall Experience 
Clasificación:
4.0

Easy access to my things, helpful resolution of billing as I moved around the country for work, climate control was reliable as I had temperature sensitive materials stored for 14 months.

KIMBERLY c.  |  Overall Experience 
Clasificación:
5.0

At the start of my move from New Mexico things where a little shakey, the car I was going to tow back did not fit on the tow trailor. My helper did not have a drivers license. But we worked it out.

ART G.  |  Overall Experience 
Clasificación:
5.0

GM was very helpful the first day when we rented to storage unit and returned our truck. Very accommodating and excellent customer service.

Alejandra M.  |  Overall Experience 
Clasificación:
5.0

Everything was removed from F45 on Sunday, May 3rd. I was told to have everything removed by the June 6th then to call or email Uhaul on June 6th letting you know. Thank you so much for everything!

MELISSA C.  |  Overall Experience 
Clasificación:
5.0

Great

Vanessa C.  |  Overall Experience 
Clasificación:
4.0

Stored my 944 there summa 6 mos. Owner appreciative, helpful, and insightful. Even allowed me place "For Sale" sign on car, which worked! Bye Porsche!

clarence d.  |  Overall Experience 
Clasificación:
4.0

Your manager Martin was very helpful and professional.

bennie h.  |  Overall Experience 
Clasificación:
5.0

No comments at this time. Thank You.

Charles W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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