Customer Reviews for U-Haul Moving & Storage of Eau Claire

3643 comentarios

603 N Hastings Way   Eau Claire, WI 54703
(Corner of Birch and Hastings)

(715) 835-1864

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(715) 835-1864

603 N Hastings Way
Eau Claire, WI 54703
(Corner of Birch and Hastings)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

BRYAN H. 
Rating:
1.0

Very quick and easy drop-off.

BRYAN H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA B. 
Rating:
3.0

Had nothing but issues with customer service. Spent 3+ hours on the phone because of the stora mess up. And no accommodations were met. Horrible customer service. They don't seem to know what they were doing. Every time they said it was fixed it wasn't and I had to keep calling and nobody wanted to give me a manager. Absolutely horrible. I was able To see someone else's reservations and mine were gone

Samantha O. 
Rating:
4.0

This was my second rental of the week. First I was disappointed that the 26 ft truck I rented Sunday to Tuesday was not available for the second rental. Secondly when called and advised of this, I was told I could get a 26 ft truck in Chippewa Falls, but could not return it the closer Hastings location. Finally after agreeing to a 20 ft truck, I was so very disappointed with the truck itself. High mileage, very difficult to close the driver's door. Just did not feel safe. If timing had not been an issue, I would have returned it. First rental of the week was great. Love what you all have done with the Hastings location. Thanks

Christopher B. 
Rating:
5.0

Easy process. In and out with no problems...friendly staff....

Todd H. 
Rating:
4.0

Customer did not leave a comment.

Cynthia L. 
Rating:
5.0

This uhaul is the best one around Andrew and crew for sure know what they are doing and actually care about there customers

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Duane L. 
Rating:
3.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B. 
Rating:
4.0

Customer did not leave a comment.

Christopher U. 
Rating:
2.0

Great job. Everything was on time and exceeded expectations

James M. 
Rating:
4.0

My only suggestion is to have a entry for customers to the building near where the drop off is. They did allow me to go through the back entrance. It would just be nice, especially for disabled people like me, to have a convenient entrance from the drop off area.

Shannon M. 
Rating:
5.0

Nice people, fast service

Jeffery M. 
Rating:
5.0

Superb customer service!!! Andrew was awesome!

Amy R. 
Rating:
5.0

This location is top notch! Andrew and his team are very professional and courteous. Have never had a problem with any aspect and this was the 3rd time in 1 month we have used their services. We'd recommend this location to ANYONE!

Sue S. 
Rating:
5.0

Make sure ratchet straps on four wheel car transport trailers the lubricated and move freely.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

The website could not find my location when I was trying to check out, even after allowing all my location settings. It was closed, so I was unable to check out. The person who checked in my vehicle did not charge me late fees, however, so that was very nice.

Vanessa L. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

darren M. 
Rating:
5.0

Customer did not leave a comment.

Sue K. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
3.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

Kelley K. 
Rating:
5.0

UHaul reservation online process is easy and the entire process renting the trailer and returning it is flawless.

Michael C. 
Rating:
5.0

Very professional staff, so quick check in and check out !!

Gagandeep S. 
Rating:
3.0

I was originally scheduled to pick up in osseo but the the person before did not return it the right way. It would have been nice to been notified before wasting two hours to drive 30 minutes back to eau Claire. I'm thankful I was still able to get a truck the same day but there was not communication and sat on hold before being routed to 4 different people before finally being helped

Casey B. 
Rating:
5.0

Customer did not leave a comment.

CARI D. 
Rating:
5.0

Nothing I can think of.

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

BJ K. 
Rating:
5.0

Customer did not leave a comment.

Ricky P. 
Rating:
5.0

Drop off was very quick. Employee was friendly and efficient.

DAVID V. 
Rating:
4.0

When I dropped off my truck, I asked the guy if there would be any other charges, he asked if I paid with card, I said yes and he told me I was all clear. come to find out I got charged like 14 bucks for something, and then got a 30 dollar late fee for no reason. You guys had my card from that day just charge it. I shouldn't have to chase you down to pay you, just pull it up and charge the extra 14. Or even better tell me that I have charges before I leave the premises, which removes the hassle entirely. Thanks

David W. 
Rating:
5.0

I only wanted to review my pick-up location, I can't accurately rate this drop off location since I dropped off my rental after hours, did not see the inside of the store, and had no interaction with staff. I chose Excellent/5 stars based solely on the fact that the drop off lane was clearly marked, the key drop box was easy to find, and because I've worked a customer service job where receiving a 5 star evaluation was the only rating considered good; 4 star ratings were treated just as bad as a 1 star rating, so I refuse to give less than a 5 when I had no issues and no opportunity to do a real review.

Carl P. 
Rating:
5.0

The staff here were FANTASTIC! Customer service was AMAZING!! Andrew and the gentleman that helped me when I dropped my trailer back off were super helpful!!! Will definitely recommend this place to others!!!

Amy R. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

KAREN M. 
Rating:
5.0

I first reserved a uhaul truck in Bloomer, WI and was informed after two days that no truck would be available and to call the listed number. After being transferred first to Illinois, then Phoenix, AZ, and North Carolina, I gave up and drove to Chippewa Falls Wi where Paul took care of reserving a truck for me. Andrew at the Eau Claire facility when I picked the truck up was also most efficient and helpful.

Cheryl A. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

The manager was awesome to deal with.

Paula E. 
Rating:
5.0

Great service, as always. Thanks!

Scott D. 
Rating:
5.0

I was dropping off my truck after making a one way move and it was very clear where to go and what to do in order to complete the truck return. They were very nice and super helpful!

Alyssa P. 
Rating:
4.0

Fritz was very helpful and the office was very well organized and clean.

Korinne K. 
Rating:
5.0

The shop and general manager there are great. The way in which you company does personal assistance blows. When I request a 5' trailer that is what I need..not be promised one all the way up to a day out and then you change it to 4'. Then I sit on hold for thirty minutes. Fix that part of your business model. Thx.

Thomas P. 
Rating:
5.0

Andrew was excellent. Very well run operation

Erick K. 
Rating:
5.0

Excellent service! Thanks you!

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Fast service, easy online reservation, friendly staff

Mario M. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

Gerald C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Andrew was awesome. Great customer service. Very easy to rent here.

Sue K. 
Rating:
3.0

Different info at time of pickup than what was told to me on phone when I made reservation a month ago

Katherine N. 
Rating:
5.0

The only thing was that the radio didn't work.

Martin H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

i had self check in and check out and i was told the equipment i asked for online would be in my vehicle, they weren't and it was too much of a hassle to figure out. otherwise everything went well!

Alysha D. 
Rating:
3.0

Customer did not leave a comment.

Forrest F. 
Rating:
5.0

Customer did not leave a comment.

Forrest F. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
3.0

Potentially enhance / update the customer service experience

Andrew K. 
Rating:
5.0

They were excellent.

David R. 
Rating:
5.0

Customer did not leave a comment.

Shane P. 
Rating:
2.0

I had to call uhaul to get confirmation that I returned the equipment..on time because I never received a email getting confirmation..I checked out the equipment at 11.44 returned at3 pm and I called around 5pm finally at 543 uhaul sent me return confirmation I rented the trailer for 6 hours only used it for 3..I was only trying to avoid a problem..

Morgan T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

Basil H. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
4.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Surprisingly fast drop off. I was in and out in a couple minutes. Recommended!

Lowell M. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

Annie M. 
Rating:
5.0

Renting here is like going to your next door neighbor who is always ready to help out.

David B. 
Rating:
1.0

1. Make it clearer that insurance does not cover towing of any sort for attached vehicles 2. Tell customers how much more it cost to drop off at another location (I was initially quoted at ~20$, but was not warned when I asked about dropping it off at another location (512$!?!?).) 3. Train personal better Personal seemed in experienced with setting up a trailer, they fumbled around for ~20 minutes before my friend set it up for them. I'd have preferred they simply watch us and verified it was done properly. All in all this experience has been horrible for me. I will likely never use u-haul again.

CONNOR S. 
Rating:
4.0

Customer did not leave a comment.

mark F. 
Rating:
5.0

Customer did not leave a comment.

Pao K. 
Rating:
2.0

The facility was difficult to enter and was crowded; the agent greeted me in an unfriendly, stern voice by telling me not to park the truck where I did (even though there was no other space); she eventually apologized; the facility was very understaffed (the agent explained she was the only person working at a very busy location).

Erik S. 
Rating:
5.0

The only negative thing I have to say is, the trucks are not made for short drivers. I'm 5ft tall and drove the 15ft truck 1400 miles and also I had to have my seat all the way in the front(closest to the steering wheel) and the seat propped up at max. My knee was TOAST after driving. My dad told me I needed to grow up. Lol hard to when youre past that stage. I would recommend adjustable gas pedals as some make/model trucks offer. But the overall experience was great. Friendly staff, easy reserve and return process. Amazing location.

Bao X. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
4.0

very satisfied.

Thomas H. 
Rating:
5.0

After hours return area was full when I returned my vehicle. Perhaps providing the customer with information about what to do should this occur would be helpful.

Jeffery B. 
Rating:
5.0

The location was a bit congested but the sales reps were very helpful. This isn't the fault of this particular location but Uhaul as a whole needs to find trucks closer to customers' home location. Instead of a 20 minutes drive to my local uhaul store, I had to drive over 3 hours round trip to the neighboring state just to get my truck. Uhaul didn't even offer a discount for the inconvenience the out-of-state drive caused me.

Wue X. 
Rating:
5.0

Easy quick process start to finish.

dustin C. 
Rating:
5.0

Customer did not leave a comment.

Seth S. 
Rating:
4.0

It appears that I was billed twice for my usage.

Melvin B. 
Rating:
2.0

Three had a dolly, and moving blanket in the truck which can't be removed without paying, we did not want it and cost us a lot of packing space. Won't be using location again

Brett B. 
Rating:
5.0

Customer did not leave a comment.

Orlin S. 
Rating:
5.0

Customer did not leave a comment.

Heidi L. 
Rating:
2.0

Basically everyone tried to help when we discovered that there wasn't enough clearance between the trailer and my front air dam to avoid damaging the car unloading it. What annoyed me most was the suggestion from two different employees that I should remove the front bumper from my car. I did get assistance from another employee to physically lift up on the front of the car which gave us enough clearance to unload it

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
3.0

Truck was in horrible shape, the drivers side door wouldn't close properly and the sides where horribly damaged. Looked and drove like it had been in a major accident from the last user the day before I rented it

Gabriel S. 
Rating:
5.0

Everything went so well. From check in to checkout went as well as it could be. Vehicle was reserved ahead if time and was ready when I arrived even though it was a busy end of month time.

Earl G. 
Rating:
5.0

Employee was still on site when we dropped it off and he was very friendly and helpful.

Mike K. 
Rating:
4.0

Na

Erica J.  |  Overall Experience 
Rating:
3.0

Dealing with the staff was good but I am giving an average rating because my box didn’t arrive on time. It was left at the departing office for more than two weeks and it arrived four days late.

manju c.  |  Overall Experience 
No reviews have been submitted for this location.

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