Comentarios de los clientes para U-Haul Moving & Storage of Eastpoint

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Eastpoint

Clasificación general:

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Bernadita S.
Clasificación:

Was extremely pleased with all services provided. Staff on the telephone and the driver were all very courteous and responsive. They always followed up to any questions or concerns I had. The process was very smooth and as specified. Will definitely use this company again in the future. Thanks.

Ray S.
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El cliente no dejó un comentario.

Derek D. | Overall Experience |
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The staff is excellent. Their very friendly and willing to assist at a moments notice. Awesome experience!!

Ronya K.
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El cliente no dejó un comentario.

ELVIS C.
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Ladies were pleasant renting the truck.

TOMMY H.
Clasificación:

Young gentlemen that was helping me was nice needs more training, Female person did not have mask on till I told the gentlemen about delaware not having mask on she then put hers on.

Danielle G. | Overall Experience |
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Would never recommend this location to anyone, I place my belongings in storage in March to go back to take it out and so many things are missing. Some very sentimental and can't be replaced, Worse experience with a storage facility

AMANDA N.
Clasificación:

The dolly I paid for wasn't in there. And the price the gentleman told me at the counter wasn't the price I was charged.

Steven V.
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El cliente no dejó un comentario.

Erika F.
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El cliente no dejó un comentario.

Bernard F.
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El cliente no dejó un comentario.

JAMES R.
Clasificación:

Having the trailer hitch installed was a nightmare. My time and date to leave had to be delayed by a day because of the delays of the install by the U Hail facility. Then when I did pick up my vehicle and trailer the trailer had only one inch of clearance from the road. I had to fix that issue on my own which required almost two hours of my time. After paying over $400 I should not have had to fix anything. It would have been impossible to transport as it was installed by U Haul and they had no acceptable solution The staff in Dundalk was very apologetic and did their best but I urge you to give them more technical training. Again their customer service effort was good. They just didn't have the expertise. I am going to complete my move next month and will return to the Dundalk location based solely on the customer service effort in spite of the issues.

Luana L.
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El cliente no dejó un comentario.

Phillip C.
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El cliente no dejó un comentario.

HILARY S.
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El cliente no dejó un comentario.

Rasheedah M.
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Right now I would say, uhaul is meeting the mark for families. I will definitely use uhaul again.

LARRY H.
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didn't get to use the trailer didn't have a ramp on the back

Dwight P.
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My interaction with the person behind the desk could have been a little better. She seemed a little abrupt when she spoke to me because I was not told what time I had to pick-up the vehicle.

Joe R.
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Nothing to improve on really. The staff was cordial and professional, and the rental experience was quite easy.

Mary P.
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I had 2 ladies help us both times. They are the most kind and common sense people you can find these days. On top of that I was not forced to wear a mask which makes it a plus experience. I hate going to places and be told I have to wear a mask to receive service. We have lost our minds, mask wearing should be optional. Excellent experience.

Samuel B.
Clasificación:

I do wish the uhaul delivery was a bit more clear to me, but otherwise very good.

James P.
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El cliente no dejó un comentario.

pablo S.
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Very professional from the person who received the truck thank you very much I will recommend this location to do business

FELICIA M.
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Great customer service

LARRY H. | First Impressions |
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El cliente no dejó un comentario.

loretta M.
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Your doing a awesome job keep up the good work

ANIESHA G.
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The entire process from start to finish was infuriating. The fact that you have to book the actual delivery of the boxes separately was unclear when I made the reservation, and made the whole process difficult. MovingHelp was a nightmare. The first company that I had booked from the recommended list of movers ended up not being a real company. I had to cancel and re-book another mover. The new movers needed me to get in contact with the Dundalk UHAUL, but every time I called the phone would ring endlessly, and I'd eventually be transferred to the regional call center. Of the probably 6 or so times I called throughout the entire process, Dundalk never answered once. When I scheduled Moving Help to come back to pick up the boxes from UHAUL and return them to the property, MovingHelp again suggested a company that no longer does UBox pick ups, so I had to cancel and reschedule with another company once again. I called UHAUL so they could schedule me a mover that would actually show up, which they did arrange for me, but when the day came to deliver, the poor driver, who came from over an hour away, got to the UHAUL office and was told that the UBox storage facility wasn't open on Sundays, and so the driver was turned away to come back the next day. It's pretty sad when your own company schedules a service, and doesn't know its own hours. I could honestly go on about other issues, but this review is already way too long. Please re-evaluate this UBox rental process. The entire thing was confusing, frustrating, and honestly made me never want to use UHAUL again.

Bonny C. | Overall Experience |
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El cliente no dejó un comentario.

JOHN L.
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El cliente no dejó un comentario.

Genie B.
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El cliente no dejó un comentario.

David B.
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El cliente no dejó un comentario.

ANGELA M.
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El cliente no dejó un comentario.

Barrie S.
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My pick up location was changed and I wasn't informed until 7:00 pm the night before. When I brought back the vehicle, the woman who came to check me out was not wearing a mask. I said something to her. Instead of putting on a mask, she went back into the office and sat at the counter still without a mask and waited for me to leave. She's endangering her coworkers and everyone who comes in the store.

CHARLES F.
Clasificación:

El cliente no dejó un comentario.

Anna S.
Clasificación:

Working with UHaul services has been the worst experience. Delivery and pickup of the empty boxes was terrible. They did not arrive on time and no one from Uhaul ever reached out to me to keep me updated on whether or not boxes would arrive or be picked up, I had to reach out to them. My insurance was never properly applied to my boxes, and believe should be refunded. Contact your service center was hit or miss, with some individuals being nice and helpful where others simply could not be bothered. I called in to inquire about the timeliness of my delivery, and the woman simply reported "yes they'll be there" without asking for any details about my account (name, phone #, reservation #). I was also charged extra on the day of my move by the movers I secured and forced to pay cash. I'm not sure if it was legitimate or not, but Uhaul was not helpful in handling that situation either. I will NEVER user Uhaul services again.

JOHN P.
Clasificación:

El cliente no dejó un comentario.

SHERREL P.
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El cliente no dejó un comentario.

Thomas W.
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Clerk at counter told me only the cost and nothing regarding procedure on if I had to return it past store hours

DWAIN D.
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El cliente no dejó un comentario.

Melissa S.
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El cliente no dejó un comentario.

Michael L.
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They were amazing where I picked this up. Incredibly helpful and friendly. I really can't say enough about how both reps were so professional and helpful, I felt like I was their top priority. Thank you!

Jordan C.
Clasificación:

Clear signs of where drop off should be closer to the entrance.

Bonny C.
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El cliente no dejó un comentario.

ERNEST F.
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El cliente no dejó un comentario.

DAMON M.
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El cliente no dejó un comentario.

SABAHA A.
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El cliente no dejó un comentario.

Maraia U.
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El cliente no dejó un comentario.

Nicole S.
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El cliente no dejó un comentario.

Cindy S.
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I gave them deposit if 100.00 dollars. they said someone came in on july 20 and got the 100.00 dollars. but couldn't tell me who. I didn't get 100.00 dollars. so am out 100.00

Derek D.
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El cliente no dejó un comentario.

Dwight P.
Clasificación:

great service

Abdelkarim Y.
Clasificación:

El cliente no dejó un comentario.

Mary A. | Overall Experience |
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Young girl with long dark hair locked up 30 mins early so she could eat her meal then was rude about helping me, she was busy eating I was inconvenient for her. Poor customer service.

kelly K.
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El cliente no dejó un comentario.

ROBERT O. | First Impressions |
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El cliente no dejó un comentario.

justin W.
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El cliente no dejó un comentario.

Michael M.
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El cliente no dejó un comentario.

JANNETTE V.
Clasificación:

Clean better the trucks.

Stephanie D.
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El cliente no dejó un comentario.

Michelle R.
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El cliente no dejó un comentario.

James S.
Clasificación:

You don't have to change anything.

mark S.
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El cliente no dejó un comentario.

William C.
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El cliente no dejó un comentario.

FRANCOIS N.
Clasificación:

El cliente no dejó un comentario.

Joyce G. | Overall Experience |
Clasificación:

Invoicing process needs help

michael S.
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El cliente no dejó un comentario.

Shannon W. | Overall Experience |
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El cliente no dejó un comentario.

Lauren W.
Clasificación:

The movers I hired in TN had a lot of difficulty with the storage unit in Memphis. Although the boxes arrived on 8/24, which gave UHaul plenty of time to prepare for the 9/1 pick-up, the movers were initially given the wrong boxes. The movers also requested 2 trailers, 3 days in advance and were only given 1 trailer, which meant they had to make 2 trips to the storage unit. The movers were U-Haul contractors and yet, the storage unit in Memphis were I'll-prepared for their arrival.

AMY P.
Clasificación:

El cliente no dejó un comentario.

Brearna P. | First Impressions |
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El cliente no dejó un comentario.

Heather N.
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Things went very smoothly and overall great experience!

Jason F.
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Used the mobile pick up option to pick up the truck. Had to wait over 20 minutes for approval.

JAMES B.
Clasificación:

The young Lady at the desk was very helpful and very nice. Thank you

Malika N. | Overall Experience |
Clasificación:

All the staff was very friendly

angel O.
Clasificación:

This location is great, nice people

Abdelkarim Y.
Clasificación:

Keeps going and good lack God bless you

Ernest K.
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El cliente no dejó un comentario.

Lawrence D.
Clasificación:

great job overall

Spike J.
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El cliente no dejó un comentario.

MANUEL M.
Clasificación:

gets roachs out from the box

Michael M.
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El cliente no dejó un comentario.

Gail A.
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El cliente no dejó un comentario.

David L.
Clasificación:

Delivery was goofed up. Charges were messed up and pickup schedule was goofed up.

michael R.
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As a service manager of a Hyundai dealership I can't say the vehicle is maintained if there's a check engine light on. Funny thing is I rented a smaller truck two weeks ago there and that one had a check engine light on as well. The trucks ran alright though for what it's worth.

David D.
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El cliente no dejó un comentario.

drenda C.
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El cliente no dejó un comentario.

JANICE T.
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El cliente no dejó un comentario.

Derek L.
Clasificación:

All good

Jeffrey D.
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El cliente no dejó un comentario.

MARWANE K.
Clasificación:

There's a hole in the middle of the truck, had to move everything around it in order to do anything!

thomas D.
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El cliente no dejó un comentario.

CORA B.
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El cliente no dejó un comentario.

JOANNE W.
Clasificación:

They let me drive with one mirror on the passengers. anc I could've an accident.

Lee J.
Clasificación:

Very good experience and I was especially happy with the no-contact pickup feature. Very easy to use. Will certainly use this location again!

Daniel M.
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Mr. Josia was very helpful and accommodating even before office hours. He was early enough to accommodate and help me with the return process.

Zachary W.
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El cliente no dejó un comentario.

MCKENNA D.
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El cliente no dejó un comentario.

Marwane K.
Clasificación:

Équipement was clean and location is great, but the truck was horrible. Power steering isn't working, mind you it's a 26' truck, Ac barely working. It wasn't a pleasant experience!

Clint E.
Clasificación:

The online pick up process was not well explained and timely. They asked for information when picking up that we could have provided when registering. Also when looking for the vehicle they never explained where to find the number on the truck, etc.

Vickie S.
Clasificación:

El cliente no dejó un comentario.

Natasha M.
Clasificación:

The Gentleman who assisted Myself and My Husband was Outstanding not just with us but the customers ahead of us He took his time and went above and beyond with his services Also the Gentleman outside preparing the Uhauls was Great He Also provided outstanding services ?? It made us feel Good and wanted to share some positivity for the Hardworking Gentleman in return Thanks

FADAK MOHAMMED A.
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El cliente no dejó un comentario.

chaim S.
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El cliente no dejó un comentario.

Steven M.
Clasificación:

Truck was not washed. Low tire pressure signal was on.

JEREMIAH P.
Clasificación:

I was charged for a dolly rental but I didn't notice that it wasn't on the truck before leaving the location. Neither did the staff who waited on me said anything about it not being on the truck or locate it on premises but besides that good service and quick

Joshua W.
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El cliente no dejó un comentario.

Bill E.
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El cliente no dejó un comentario.

DARNETT A.
Clasificación:

El cliente no dejó un comentario.

STEPHENMARK A.
Clasificación:

If your going to have an inspection station please Man it.

THOMAS S.
Clasificación:

the golden ring store took my reservation. when i went to pick it up they could not find my trailer. so they contacted the north point store. they were excellent. i will now get my equipment from the north point location. bravo north point

Joe F. | First Impressions |
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El cliente no dejó un comentario.

ANGELA K. | First Impressions |
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El cliente no dejó un comentario.

April G. | First Impressions |
Clasificación:

April was excellent in helping me find good unit and very friendly

Angela T. | Overall Experience |
Clasificación:

My experience with Uhaul wow I had two sectional sofa and boxes clothes in storage when I came to take my belongings out there were big rat holes in my sofas and boxes. The young lady never put my insurance in so they said I couldn't file a claim. So I called customer service the young lady that took my application no longer works for Uhaul. So I had to throw both sofas away and as I throwing it away the baby rats was jumping out the sofa. I will never use Uhaul again there were so many mice rat droppings on the floor. I will never use them ever.

michael t. | First Impressions |
Clasificación:

I'm 62 yrs old and I'm disabled on my right side of my body and I wasn't aware of the storage unit set up i rented a small unit and I was told that I would have to get a top unit and would have to use a ladder to put my things in the unit because that's the only one that was available but when I finished I noticed a lot of units that had the same tag that was the one I rented costumer ready I didn't go back to the office to complain but I will know better next time thank you for your time

Timothy G. | Overall Experience |
Clasificación:

The only criticism I have is that on many occasions, ( at least once a month) there seemed to be multiple vehicles parked in the 3 space garage area, often unattended and very much in the way of using the space as advertised. Typically, this would be a truck and their personal vehicles sometimes taking all 3 spaces. One evening the garage was not only full but there were children riding scooters down the hallways and through the doors On another occasion there were 3 guys working and their rented truck and fully extended ramp was parked sideways across all 3 garage spaces. They kindly moved it and allowed me in, but then rather than backing it into the garage, they returned it sideways again ! Also, FYI, there seemed to be some rodent droppings on the floor of my unit when I vacated. I am 60 years old and need the short distance and indoor security that your facility provides. Perhaps just a note posted inside the garage to kindly leave space for others, not blocking any doors, or access to the garage area may be helpful in the future. The service here is excellent, I never had a problem at all. Amanda Hall totally rocks ! When my work picks up again after this pandemic, I will be sure to call U Haul for any future needs. Thank you all. Tim Guilliams

DEBORAH S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Natatcha D. | Overall Experience |
Clasificación:

Place is full of rodents stay away never again

Tiondre C. | Overall Experience |
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In door units are a great idea, I had 24 hr access & felt safe every time I went in at night. No complaints at all from me great place to store & rent a vehicle if necessary.

Henry D. | First Impressions |
Clasificación:

Excelent good customers service, best location.

Deborah T. | Overall Experience |
Clasificación:

well maintained never worried a minute about my possessions

linda j. | Overall Experience |
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I had my things stored for 7 months. All was good during a difficult personal time for me. I definitely recommend u-haul storage unit in Dundalk, MD.

Robert P. | First Impressions |
Clasificación:

Only one complaint: The alarm that sounds frequently in the facility is way too loud. Is that really necessary? Otherwise so far so good.

Daniel C. | Overall Experience |
Clasificación:

Lots of evidence of rodents when we moved out of our storage unit. Droppings on most of the furniture and on the floor around the unit. Probably should add more of the traps.

gary h. | Overall Experience |
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the management staff is exceptional and the girls are very friendly !!

Pearl C. | Overall Experience |
Clasificación:

The staff was every helpful and nice they answer all my questions

Marquita S. | First Impressions |
Clasificación:

Every employee was nice and very helpful. Even when I was undecided the employees were patient with me.

David H. | Overall Experience |
Clasificación:

Overall, great experience. Later weekday hours would have been nice, but not crucial.

Margo W. | Overall Experience |
Clasificación:

The facility is clean and well lit but the staff are not friendly.

Mary S. | First Impressions |
Clasificación:

Thank you it's clean and your representative did a good job .Very patient

Jeneen B. | First Impressions |
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Slow process checking out

Joseph W. | Overall Experience |
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I ran into problems the moment I rented a storage unit by receiving an increased rate from what was stated upon making a reservation. Store manager never called to clear up the problem!

Donald E. | First Impressions |
Clasificación:

VERY PROFESIONAL,PERSONEL VERY POLITE. FIRST CLASS OPERATION...…...THANKYOU VERY MUCH DONALD EDWARDS

glenda m. | First Impressions |
Clasificación:

So far so good Great rates and wonderful customer service

ELVIS C. | Overall Experience |
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Very pleasant and helpful.

Joyce G. | First Impressions |
Clasificación:

The facilities are clean, in good shape. The process was easy to use. The staff were very helpful.

ELVIS C. | First Impressions |
Clasificación:

Very polite and helpful with all my questions.

john k. | Overall Experience |
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We had a wonderful experience with the facility and your staff. Coming back in the future for sure.

Kellesha M. | First Impressions |
Clasificación:

Great customers service!

Elaine W. | First Impressions |
Clasificación:

OMG this place is the best ever you guys made this so easy for me thanks

Robert P. | First Impressions |
Clasificación:

very helpful and professional

Jeffery M. | Overall Experience |
Clasificación:

I love the new location

Edward P. | Overall Experience |
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No one is on the same page there. Also, charged with out authorization. Edward in UBOX was the only helpful person. No one communicates and company as a whole is far below what it should be!

Deborah T. | First Impressions |
Clasificación:

your representative was very nice and professional

Jacquetta Y. | First Impressions |
Clasificación:

Very nice!

marcus f. | Overall Experience |
Clasificación:

Very courteous and helpful during a stressful time. Amanda and her team were beyond helpful. They were more interested in providing excellent service than making a dollar. Will return! Thank you. A+A+

Steve R. | Overall Experience |
Clasificación:

The experience was beyond perfect. The U-haul staff were more than professional and, the space that I've temporarily aquired was clean and perfect for my needs. Much thanks to everyone at U-HAUL..

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