Customer Reviews for U-Haul Moving & Storage of Eastpoint

1,373 comentarios

222 N Point Blvd   Dundalk, MD 21222

(443) 503-3725

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(443) 503-3725

222 N Point Blvd
Dundalk, MD 21222

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

My reservation was changed despite making it weeks in advance. I had to drive to a 2nd location to pick up my trailer, my reservation was changed to a truck instead and I had to argue to get what I reserved. The w tore experience was incredibly frustrating and took hours. I had reserved something at the location close to me and checked in online to save time and this interrupted my entire day and impacted my movers. Furthermore, my drop off location was changed as well and was over 20 miles away from my original reserved drop off location. I had to call and wait on hold for a while to change my reservation to it's original state. What is the point of making reservations if they are not maintained?

CLIFTON T. 
Clasificación:
4.0

The inside of the truck smelled really bad, like someone left a pizza in there for a long time

Tramy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Crystal S. 
Clasificación:
5.0

Make sure you check all fluids and lights

anthony K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa P. 
Clasificación:
2.0

First, the location is convenient, very clean, easy to schedule/reserve & return. The rental was very clean, but A/C didn't work. I was automatically charged for 19 gallons of gas, that Ididn't use and have yet to receive a call back from the manager when I went to the store in person and left a message. I had to call the 800# to get assistance & the issue resolved. Not good. Thank goodness I took pictures of the fuel gauge before and after. How the folks there could not see that 19 gallons of fuel was not used going only 10 miles. You must do better UHAUL.

Sandra V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian B. 
Clasificación:
5.0

Love it more easy for me get online RSVP that was quick service to pick up on time awesome will continue with your company needed many thank you for your good service with us.

Dante G. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike M. 
Clasificación:
3.0

The ac in my truck just stopped working half way thru my rental leaving me sweating. Even tho I put back the gas to the same amount that it had in it I was charged $24 fuel surcharge. I had already put $30 in gas in the truck before I returned it and only drove 30 miles. Needles to say I won't be renting another U-Haul in the future.

Troy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sarah Q. 
Clasificación:
3.0

The truck had some rust but overall good. 😃

sheron B. 
Clasificación:
5.0

My sales rep Gavin was the F-ing coolest he checked me in and checked me out. Was very knowledgeable and informative just a overall great employee Just ask for Gavin Hines overall great kid

Najem T. 
Clasificación:
4.0

Vehicle had steering issues, steering wheel was not straight, and steering was very loose

JAMES R. 
Clasificación:
5.0

Answer the phone instead of someone from another state answering. I never can speak to anyone who works in the building I'm dealing with. Always have to drive over.

Jeanine W. 
Clasificación:
4.0

Dundalks private contractor Dave was the first to mention that my truck was not strapped properly. He thought I was picking up and didn't want us to have any mishaps. Good eye. Give that man a bonus because he went above and beyond. There was also another young man who was running the parking lot. Turns out he wasn't even the manager. Very good crew here.

Dechandra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara C. 
Clasificación:
5.0

Very friendly walk you thru the whole process.

Ronald E. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn L. 
Clasificación:
5.0

Awesome,reserved online piked up in morning. Np in and out,dropped back off and reciept was in my email.flawless experience.

Shane S. 
Clasificación:
4.0

the only problem i had was when I returned the trailer rented they did not put it as returned in the computer and received a phone message that I needed to return the trailer or U-haul was going to report it as stolen and contact the police Josh had left the message but did not call back to verify I had resolved the issue by going in person to get the problem resolved . i feel that some one drop the ball on this and customer service is an issue with everyone , I will be more cautious if I rent again. Lou Pecora

Louis P. 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA L. 
Clasificación:
4.0

Short staffed. However the two young [very young] guys working the place did an excellent job of maintaining a professional and productive atmosphere. They where dealing with some difficult situations. Not once did I detect a shred of frustration. I have been dealing with the public for close to 40 years. These two guys are naturals.

Nicholas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill Jamilton J. 
Clasificación:
4.0

You could employ more people like the young man Josh that waited on me.

robert P. 
Clasificación:
5.0

The van smelled like cigarettes. My only complaint. The two gentlemen who helped us were very welcoming and helpful

Jacob S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
3.0

They were slow and only one person working for the weekend and a very long line and then the other worker came in once the line was winding down. And I have not received my refund from returning the truck which was returned on Saturday and it is now Monday. I haven't even received an receipt.

Cicely S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Douglas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN L. 
Clasificación:
5.0

I believe the guy who helped me was named Josh, he was great and made the whole process very smooth.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margareat C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWNTAYA B. 
Clasificación:
3.0

The rental went smoothly but the data entry caused me to almost have to pay a ton of money more. I also had ordered blankets and even though my trailer was ready for me. The blankets were never mentioned or provided. I thought they would have been in the trailer snice I ordered everything online.

Todd S. 
Clasificación:
5.0

I couldn't believe how easy they made the whole process . I was in and out the store in 5mins tops. The return was even easier walked in handed the key and I was on my way

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIE A. 
Clasificación:
3.0

I got there. Had a 9:00 reservation, walked through the door and this employee says, “ I was just about to call you, we don't have your truck, it will be here at 10:30”. I said not my problem, call another location or something I have movers coming at 10. At this point the other boy working says, “well we can give you a bigger truck, we will just have to clean it…and don't worry they're the same price to rent.” I have no problem taking a bigger truck but even if it did cost more, this is your problem and I wouldn't pay a penny more. The truck had an obnoxious rattle inside and quite a few dash lights on. It did the job. I went to refill the gas and the gas cap had broken off and I couldn't get the plug out. Called customer service and she said well, we can get you to promise to pay for the gas you owe. The hell I will. I did my due diligence. Your company rented me a shit truck. I've wasted 20 minutes trying to open and fill it. I had made the reservation for the golden ring location and for some reason the website transferred my reservation to a further location. This is probably my last visit to uhaul.

PHILLIP P. 
Clasificación:
2.0

First the drop off lied I turned my vehicle with same amount of gas but was started 100 just for fuel bc they said I return with 1/8 tank not 1/4 tank which is a lie My reservation was moved location so when I arrived at where I reserved my uhaul it was not there I called and it had been moved to another location The mobile pick up didn't work The guys inside the store were joking around complaining about their job and stated then once I got everything squared away k was told the guy would bring me vehicle I waited 10 min went back in and the guy was in back joking around and forgot about Me didn't get my reservation until 10

Matthew M. 
Clasificación:
1.0

When you call an advance for a truck have it ready. You should not have to wait and hour and a half . I order a 26 and I had to take a 15. Which made me have to do several trips. The return guy was nice but I had to pay extra for gas. 樂樂樂

Andrea B. 
Clasificación:
1.0

My wife begged me to rent yet another uhaul and of course I attempted to use other areas before trying 222 north point road, and I had no luck so I rent from there again scared to see what problem I am going to have this time. After waiting 30 mins with only 2 people in front of me I was served and I noticed that there were customers complaining about issues with rentals while I was there. there was a guy who they had given a truck and they did not inspect the truck and handed the guy a dirty vehicle so being scheptical even more I continued with the process I get my truck and noticed that the fuel reported was severely wrong and just like the customers prior to me I became another complaint. Having to wait behind other customers to complain about fuel, I was help by a guy who seems to have the enthusiasm to do the job well. I could tell that there is allot of lack of happening at that location. Lack of good management(store manager) lack of store manager over sight. however it is my experience from having been a store manager that the store manager at 222 north point is not great at all she is probably a good assistant manager or needs a smaller location to manager cause she Is running the store down and in to the ground if people filed complaints as much as they should I am sure you would have one everyday for a few people. I don't not recommend this location to anyone I know i only warn people about this location. I will be sure to review this location the worst as I can on every social media I have the public needs to be warned.....

MATTHEW K. 
Clasificación:
1.0

my reservation was cancelled the day before my move and I was then switched to a different and further location with another guarantee that I would have my truck at that location. I showed up and was told that I did not have a truck reserved. This wasted my time and added more miles to my trip. Then I was given a small van and had to make multiple unplanned trips, wasting my time again, and I also hired movers through your system and they were unable to adequately assist me in my move due to the limited equipment, again wasting my time and money. I was charged for extra time and miles. Absolutely ridiculous

Brett R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

Great service.

arlen C. 
Clasificación:
5.0

Have a locator for where the equipment is exactly. We had to drive around to find it.

George T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa S. 
Clasificación:
5.0

The gentleman who helped us was professional, courteous, and very knowledgeable.

Naxine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

rosalind M. 
Clasificación:
5.0

Always a pleasure working with your company

Charles T. 
Clasificación:
5.0

This was great !! Omg

ALICIA V. 
Clasificación:
4.0

You were the only location in the area that had the equipment that I needed. Nice wok!

Todd M. 
Clasificación:
5.0

The trailer cost twice as much as it did in December. I understand things have gone up, but this is pretty outrageous. When I dropped it off at UHaul in Columbia, SC he was shocked at how much it costed me. It would be nice to receive a partial refund. This was highway robbery!

Neil M. 
Clasificación:
5.0

Make sure the vehicle is not low on gas

LARRY L. 
Clasificación:
5.0

Excellent service and employees were very helpful 10/10

Tim W. 
Clasificación:
1.0

I asked paid for certain things to be loaded on my truck to assist me in moving which was not on the truck I only had me to move my belongings and the dolly and the tv box I asked for would have been lovely but I never got it then on top of that I had to move everything unassisted

Matthew K. 
Clasificación:
5.0

Very nice and helpful

Roger W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERMAN G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TROYD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

jessica s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Noah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
2.0

Not sure because I have 2 pending payments. First, I paid online but when I got to the store, they asked for my information again. They people helping me were nice but all seemed new. I used this service many times in the past and I was only asked to identify myself and show ID. I recently noticed two pending transactions on my bank statement. It should only be one. I will dispute this with my bank on Monday.

Michael J. 
Clasificación:
5.0

Thank you so much.

raul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Inam A. 
Clasificación:
3.0

Staff seem like a group off young guys that seem to be very playful. The guys where more into entertaining each other . Was in the lobby for awhile alone waiting to be help . Until a older lady came to help and seem to know her job very well and her service was great.

CARL G. 
Clasificación:
5.0

Staff was very nice moving isn't easy thanks for making me smile at my time of need

Raisheka W. 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth f.  |  First Impressions 
Clasificación:
5.0

The staff was very nice and fast

Pearl C.  |  First Impressions 
Clasificación:
4.0

Haven't received my receipt yet.

Joseph A. 
Clasificación:
3.0

I would like to suggest that staff is well knowledgeable about practices so that customers don't get shocked like I did! Went to my storage only to find that my lock was cut off and another lock had been placed on what was my locker!!!!! When staff opened it it was EMPTY!

annie h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard T. 
Clasificación:
5.0

Muy cómodo muy limpio muy amables gracias

Juan R.  |  Overall Experience 
Clasificación:
5.0

Awesome Thank you!

Jeffrey M. 
Clasificación:
2.0

Was no free dollys to move my stuff in and the staff was very under trained I made a reservation he took my information 3 times again saying he doesn’t know how to look up reservations I will not be using this location again for the future

paul f.  |  First Impressions 
Clasificación:
3.0

Noticed on my CC charges,a $25.00 charge was applied,the gas was topped up with 5 gallons before returning.Any explanation? Truck bed was washed out.

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shabria R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERMAN G.  |  First Impressions 
Clasificación:
3.0

The truck I returned was not recorded as being returned for over two days. So I was charged fo three days instead of just under one hour.

OKECHUKU U. 
Clasificación:
3.0

The trailer wasn't put in properly, it detached from the vehicle while driving

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet B.  |  Overall Experience 
Clasificación:
5.0

The staff super nice and helpful. 1st truck check engine light was on and the 2nd the tire pressure light kept coming in. The front tire kept losing air. The staff did a wonderful job.

Melissa M. 
Clasificación:
4.0

The truck I rented sounded like the catalytic converter or muffler have been removed. I was extremely loud. I had to pull over to use the phone. That truck should have been taken out of service.

Troy D. 
Clasificación:
3.0

Proper equipment inspections on the trailers including safety chains, tire straps, missing tail/brake light and tire/fender clearances. Also, don't appreciate being called the following day and ask, “when are you planning to return the equipment?” When I dropped it off on time the night before.

TYLER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE H. 
Clasificación:
5.0

Mark P. was awesome. We felt very well taken care of. Great experience.

Zachary P. 
Clasificación:
1.0

I was told I could pick up my truck at 6:30am through the app. When I arrived the app told me I needed to wait until 9am to pick up the vehicle. We had to wait two and a half hours which really impacted our moving schedule. My experience was terrible.

James B. 
Clasificación:
5.0

Flawless operation! Assistant Manager George answered all questions & I appreciate his help loading box

barbara W. 
Clasificación:
1.0

I had to walk all the way across the parking lot in the rain to get the uhaul truck i rented. I drove the truck approximately 24 miles and had it for a span of 45 minutes and this location charged me $85.00.

Michael H. 
Clasificación:
5.0

Good place to do business

austin m.  |  First Impressions 
Clasificación:
2.0

Make sure about the check list the equipment conditions, because in my case don't match

ERICK N. 
Clasificación:
5.0

There's nothing more you can do. Everything was on the spot. No problems but there is way to many blankets.

Cecill M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANTASIA S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

HURBERT H. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHELLE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
4.0

El cliente no dejó un comentario.

joseph F. 
Clasificación:
5.0

Nothing everything was great

CANDYCE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JODI H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan J.  |  First Impressions 
Clasificación:
5.0

Windshield which we all need to drive a vehicle safely was so smeared I had a difficult time seeing thru it Someone wiped the inside and made a mess and before it was rented to me no one cleaned it off I'm a regular customer at this facility and that won't change but it is very disappointing not to have a clean vehicle The people are great I have no complaints there Just clean the windshield. Gracias

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quinton F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY T. 
Clasificación:
1.0

Honor reservations! Pick up the phone! Compensate commensurate w/losses!

JOSEPH B. 
Clasificación:
5.0

For a quick find in MD they were wonderful. I lived right across from them so very convenient. DE I was on a 6 month hold but I found something because I moved out in DE a bit over a year ago.

Tanya S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

susan H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Candis F.  |  First Impressions 
Clasificación:
3.0

People leave unwanted furniture that blocks the entrance way

ROSETTA E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda C.  |  Overall Experience 
Clasificación:
5.0

The beautiful girl working there was friendly, knowledgeable, and did a great job.

JOSEPH M.  |  First Impressions 
Clasificación:
4.0

Jorge was such a great help

Barbara H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDAMONAY F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSETTA E.  |  First Impressions 
Clasificación:
3.0

More should be done about the rat and or mouse problem . The bait in my storage unit was not enough . Rodent droppings were everywhere. I didn't have food attractions, nevertheless l had to throw many articles of mine away because of the droppings .

REGINA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria l.  |  Overall Experience 
Clasificación:
5.0

The staff at the location on North Point Rd was friendly and very helpful. They addressed all our questions and issues and are very professional.

Bruce D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela H.  |  First Impressions 
Clasificación:
3.0

I saw roaches in the facility a few times,

mark n.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHANIECE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charlene m.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott G.  |  First Impressions 
Clasificación:
5.0

I only left cuz this unit was much further from my home than another one, the facility was great!

TYLER R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Lakisha T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor W.  |  First Impressions 
Clasificación:
2.0

My belongings were in the units for 30 days. When I returned to move out, my units were infested with roaches. Better exterminating procedures need to be implemented.

Yesheva K.  |  Overall Experience 
Clasificación:
5.0

I've had reason to work with UHaul in MD, TX, and VA. This location the Associate was very helpful, helped me figure out what I needed and how long I would need it for. Very patient and helpful.

Kathy H.  |  Overall Experience 
Clasificación:
3.0

I had 1 major issue with this facility - access and the staff's response to the problem. In the month I used it they were never able to fix the problem, and it created major inconveniences during our move. The staff seemed frustrated and apathic throughout.

Rod B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn S.  |  First Impressions 
Clasificación:
5.0

Great big facility and the staff is 100% keep doing a great job.

Collin W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert M.  |  First Impressions 
Clasificación:
1.0

I was charge for stoolers when my stuff was not in there pass a month and I been waiting 2 months for my refund

TARA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA C.  |  Overall Experience 
Clasificación:
4.0

Can never get an answer on the phone, or email when needed. I had closed my account, but have received 2 bills since and no return calls or emails to fix the problem. Customer service is very poor

Charles S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LaKeesha J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kellisa B.  |  First Impressions 
Clasificación:
4.0

Opened office on time. Very accommodating

Maria l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charmayne R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TAYLOR W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE A.  |  Overall Experience 
Clasificación:
4.0

Price was fair

Augustina M.  |  First Impressions 
Clasificación:
5.0

Both yvonne (booking agent) & young man at location (sorry, I forgot name) couldn't have been more polite or accommodating. I have rented trucks & storage here before & have recommended to my friends. ¡Gracias!

VICKI G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RODNEY N.  |  First Impressions 
Clasificación:
5.0

Great service. Getting new unit was super fast.

Yesheva K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Renada G.  |  Online Move In 
Clasificación:
5.0

I believe Christina was the staff person who assisted me on 8/7/21. She was very patient and professional. She provided all the details I needed regarding the contract and the storage unit. I felt very comfortable with using this facility.

Angela F.  |  First Impressions 
Clasificación:
2.0

Terrible communication and service. It took over 3 months months to get problems fixed that was was created by the staff. Empty promises. I have one storage left and I'm in the process getting it emptied and moved to another storage facility. I will not do business with UHAUL again.

Tina W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD H.  |  First Impressions 
Clasificación:
5.0

Only problem I had was I couldn't figure out how to extend the hours online for the truck.

cherie m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BARNEY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barney B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tysheria h.  |  Overall Experience 
Clasificación:
5.0

Didn’t catch her name but the woman who helped us behind the counter around 6 PM Monday 8/2/21 was very kind and helpful!

AUDREY Z.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLESTON G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TISHA M.  |  First Impressions 
Clasificación:
5.0

Very fine young ladies that took good care of us. Our travels from Tampa to Baltimore was a rough one between storms and bad traffic we was ready for friendly faces. Thank you Dan Pasco

daniel p.  |  First Impressions 
Clasificación:
3.0

I went to access my code to get into the unit and was unable to do so and the office was closed

Helen P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david b.  |  Overall Experience 
Clasificación:
5.0

This review is for "T" at the 4301 Pulaski location. After a horrible experience moving from NY to MD, she was a lifesaver. Got us everything we needed with no issues. Give her a raise y'all. She goes to the end for uhaul clients. She's very thorough and doesn't miss details. Thank you so much T for your hard work and help to my wife and I.

Janelle P.  |  First Impressions 
Clasificación:
5.0

Nope

Damon W.  |  First Impressions 
Clasificación:
1.0

My experience was very disappointing. The staff at this location was not helpful and did not seem to understand how to use their reservation programs. The first person helping me typed with just two fingers and did not look at his work so I had to correct him multiple times. The saving grace to that experience was that the screen was turned outward so that I could see it. Otherwise I imagine we would have had even more issues. Then this gentleman could not find my reservation (I believe he was looking in the wrong place) and essentially made me start an entirely new one. When I reserved I was told I would have an outward facing, first floor, climate controlled unit. When I got to the space they would bot look up any record of my unit and tried to assign me to a unit that would have us going through a maze. This facility also seemed to have no security and I wouldn't trust the staff to watch one of my houseplants let alone all of my belongings. While waiting in the parking lot we witnessed domestic abuse. It became clear during this process that I would need to find a new unit. I asked the staff to help me get a later truck return time free of charge and they could bot help with this either. One person told me that because she did not make the reservation she could not look up the details. This was perplexing because I would assume any uhaul employee should have that ability. Moving has it's own stresses and emotions leaving a place I love. This experience at u-haul was so horrendous and added such unnecessary stress and lost time to our journey. For the well being of all, this facility should have some serious attention in training and security.

elizabeth b.  |  Overall Experience 
Clasificación:
3.0

It's nice and clean BUT it's TOO hot in there. The temperature on the thermostat inside the storage facility rose from 87 to 88 degrees yesterday afternoon as I unloaded my trailer (Sunday, June 27). I brought this to the attention of the manager on duty. She was very nice and attempted to lower the temperature but it did not cool off. This is a serious concern being that many of the customers' belongings are sensitive to heat, which is why we've agreed to pay a premium for climate control units. Please look into this situation and ensure that it's fixed this week. Gracias

TYRONE M.  |  First Impressions 
Clasificación:
1.0

I was happy with the storage unit. I was very unhappy with the truck rental. I was charged an extra day for bringing the truck back (2) hours "Late". I put a total of 11 miles on the truck. I was told that "That's the policy". "Nothing could be done about that". Not happy at all about that.

KASEY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

alaina b.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Shaneka C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

LATOSHA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DETRA C.  |  First Impressions 
Clasificación:
5.0

Love the place!

CHRIS M.  |  First Impressions 
Clasificación:
4.0

Air conditioning didn’t work at times, overall I stored my items for 15 months.

Steven S.  |  Overall Experience 
Clasificación:
5.0

Very polite & informative @ check in desk. Officers often sit in patrol cars on lot (deterrent). Security system kicks but, very loud alarms. Climate control adds feeling that items inside will fare well. Roll carts provided free.

VICKI G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

quia c.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

SAMANTHA K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

michele o.  |  First Impressions 
Clasificación:
5.0

I want to highlight the super helpful staff, especially Jorge Mejo (not sure if i spelled it right). He really went above and beyond and wouldn't even accept a tip. I really enjoyed his positive attitude and hope for his continued success.

Jon C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa A.  |  Overall Experience 
Clasificación:
3.0

Everytime I opened my unit alarms went off because I was never told I had to put in my code when I went in. My unit was at the end of row the lights NEVER CAME ON did not feels safe when I was there by myself. When I said something when I closed out the unit I got " yea they are working on it". I also ask if I was getting a refund for time left that I paid for was told no.

Carole H.  |  Overall Experience 
Clasificación:
5.0

I find the units to be a bit pricey, though that's apparently the case with all units in this area. But I can't fault the staff or the units themselves. And there's an excellent pupuseria and grocery in the same parking lot!

David B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann S.  |  First Impressions 
Clasificación:
5.0

The security system took a little getting used to, but it makes sense. Staff were friendly and helpful.

David B.  |  First Impressions 
Clasificación:
5.0

Staff was very good overall. Katrina did a great job. I had multiple units over several months and didn't have any issues or concerns. Rented a 26 foot truck which worked well and was clean. Have not always been able to say this about Uhaul, but great job. I will use you again when the need arises.

JERRYSCOTT J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley C.  |  Overall Experience 
Clasificación:
5.0

Great service and facility.

Jeffrey B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

OKECHUKWU I.  |  Overall Experience 
Clasificación:
5.0

Katrena was amazing

jerry b.  |  Overall Experience 
Clasificación:
5.0

Every one there did a great job. Thank you

James B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET T.  |  First Impressions 
Clasificación:
5.0

The staff is excellent. Their very friendly and willing to assist at a moments notice. Awesome experience!!

Derek D.  |  Overall Experience 
Clasificación:
2.0

Would never recommend this location to anyone, I place my belongings in storage in March to go back to take it out and so many things are missing. Some very sentimental and can't be replaced, Worse experience with a storage facility

Danielle G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonny C.  |  Overall Experience 
Clasificación:
3.0

Young girl with long dark hair locked up 30 mins early so she could eat her meal then was rude about helping me, she was busy eating I was inconvenient for her. Poor customer service.

Mary A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT O.  |  First Impressions 
Clasificación:
3.0

Invoicing process needs help

Joyce G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brearna P.  |  First Impressions 
Clasificación:
5.0

All the staff was very friendly

Malika N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA K.  |  First Impressions 
Clasificación:
5.0

April was excellent in helping me find good unit and very friendly

Bertha E.  |  First Impressions 
Clasificación:
2.0

My experience with Uhaul wow I had two sectional sofa and boxes clothes in storage when I came to take my belongings out there were big rat holes in my sofas and boxes. The young lady never put my insurance in so they said I couldn't file a claim. So I called customer service the young lady that took my application no longer works for Uhaul. So I had to throw both sofas away and as I throwing it away the baby rats was jumping out the sofa. I will never use Uhaul again there were so many mice rat droppings on the floor. I will never use them ever.

Angela T.  |  Overall Experience 
Clasificación:
3.0

I'm 62 yrs old and I'm disabled on my right side of my body and I wasn't aware of the storage unit set up i rented a small unit and I was told that I would have to get a top unit and would have to use a ladder to put my things in the unit because that's the only one that was available but when I finished I noticed a lot of units that had the same tag that was the one I rented costumer ready I didn't go back to the office to complain but I will know better next time thank you for your time

michael t.  |  First Impressions 
Clasificación:
5.0

The only criticism I have is that on many occasions, ( at least once a month) there seemed to be multiple vehicles parked in the 3 space garage area, often unattended and very much in the way of using the space as advertised. Typically, this would be a truck and their personal vehicles sometimes taking all 3 spaces. One evening the garage was not only full but there were children riding scooters down the hallways and through the doors On another occasion there were 3 guys working and their rented truck and fully extended ramp was parked sideways across all 3 garage spaces. They kindly moved it and allowed me in, but then rather than backing it into the garage, they returned it sideways again ! Also, FYI, there seemed to be some rodent droppings on the floor of my unit when I vacated. I am 60 years old and need the short distance and indoor security that your facility provides. Perhaps just a note posted inside the garage to kindly leave space for others, not blocking any doors, or access to the garage area may be helpful in the future. The service here is excellent, I never had a problem at all. Amanda Hall totally rocks ! When my work picks up again after this pandemic, I will be sure to call U Haul for any future needs. Thank you all. Tim Guilliams

Timothy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH S.  |  Overall Experience 
Clasificación:
1.0

Place is full of rodents stay away never again

Natatcha D.  |  Overall Experience 
Clasificación:
5.0

In door units are a great idea, I had 24 hr access & felt safe every time I went in at night. No complaints at all from me great place to store & rent a vehicle if necessary.

Tiondre C.  |  Overall Experience 
Clasificación:
5.0

Excelent good customers service, best location.

Henry D.  |  First Impressions 
Clasificación:
5.0

well maintained never worried a minute about my possessions

Deborah T.  |  Overall Experience 
Clasificación:
5.0

I had my things stored for 7 months. All was good during a difficult personal time for me. I definitely recommend u-haul storage unit in Dundalk, MD.

linda j.  |  Overall Experience 
Clasificación:
4.0

Only one complaint: The alarm that sounds frequently in the facility is way too loud. Is that really necessary? Otherwise so far so good.

Robert P.  |  First Impressions 
Clasificación:
4.0

Lots of evidence of rodents when we moved out of our storage unit. Droppings on most of the furniture and on the floor around the unit. Probably should add more of the traps.

Daniel C.  |  Overall Experience 
Clasificación:
5.0

the management staff is exceptional and the girls are very friendly !!

gary h.  |  Overall Experience 
Clasificación:
5.0

The staff was every helpful and nice they answer all my questions

Pearl C.  |  Overall Experience 
Clasificación:
5.0

Every employee was nice and very helpful. Even when I was undecided the employees were patient with me.

Marquita S.  |  First Impressions 
Clasificación:
4.0

Overall, great experience. Later weekday hours would have been nice, but not crucial.

David H.  |  Overall Experience 
Clasificación:
2.0

The facility is clean and well lit but the staff are not friendly.

Margo W.  |  Overall Experience 
Clasificación:
5.0

Thank you it's clean and your representative did a good job .Very patient

Mary S.  |  First Impressions 
Clasificación:
4.0

Slow process checking out

Jeneen B.  |  First Impressions 
Clasificación:
1.0

I ran into problems the moment I rented a storage unit by receiving an increased rate from what was stated upon making a reservation. Store manager never called to clear up the problem!

Joseph W.  |  Overall Experience 
Clasificación:
5.0

VERY PROFESIONAL,PERSONEL VERY POLITE. FIRST CLASS OPERATION...…...THANKYOU VERY MUCH DONALD EDWARDS

Donald E.  |  First Impressions 
Clasificación:
5.0

So far so good Great rates and wonderful customer service

glenda m.  |  First Impressions 
Clasificación:
5.0

Very pleasant and helpful.

ELVIS C.  |  Overall Experience 
Clasificación:
5.0

The facilities are clean, in good shape. The process was easy to use. The staff were very helpful.

Joyce G.  |  First Impressions 
Clasificación:
5.0

Very polite and helpful with all my questions.

ELVIS C.  |  First Impressions 
Clasificación:
5.0

We had a wonderful experience with the facility and your staff. Coming back in the future for sure.

john k.  |  Overall Experience 
Clasificación:
5.0

Great customers service!

Kellesha M.  |  First Impressions 
Clasificación:
5.0

OMG this place is the best ever you guys made this so easy for me thanks

Elaine W.  |  First Impressions 
Clasificación:
5.0

very helpful and professional

Robert P.  |  First Impressions 
Clasificación:
4.0

I love the new location

Jeffery M.  |  Overall Experience 
Clasificación:
1.0

No one is on the same page there. Also, charged with out authorization. Edward in UBOX was the only helpful person. No one communicates and company as a whole is far below what it should be!

Edward P.  |  Overall Experience 
Clasificación:
5.0

your representative was very nice and professional

Deborah T.  |  First Impressions 
Clasificación:
4.0

Very nice!

Jacquetta Y.  |  First Impressions 
Clasificación:
5.0

Very courteous and helpful during a stressful time. Amanda and her team were beyond helpful. They were more interested in providing excellent service than making a dollar. Will return! Thank you. A+A+

marcus f.  |  Overall Experience 
Clasificación:
5.0

The experience was beyond perfect. The U-haul staff were more than professional and, the space that I've temporarily aquired was clean and perfect for my needs. Much thanks to everyone at U-HAUL..

Steve R.  |  Overall Experience 
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