Customer Reviews for U-Haul Moving & Storage of Easton

1,159 comentarios

8627 Ocean Gateway   Easton, MD 21601

(410) 770-9510

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(410) 770-9510

8627 Ocean Gateway
Easton, MD 21601

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Thanks to the wonderful staff for making everything go as smooth as possible.

julie w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivian C.  |  Overall Experience 
Clasificación:
5.0

Nothing. Kim was the most friendly and helpful service provider around!!!!!

Jon M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAEWEON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

James C. 
Clasificación:
4.0

Don't ask customers to unhook trailers in cold wet conditions.

James T. 
Clasificación:
5.0

I can't think of anything that can be improved because everything was great!

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

julie w.  |  First Impressions 
Clasificación:
5.0

Not sure what happened but i made a reservation and was told location was clsed that day. Went to retroeve instructions gor electronic pick up up and was told i had no reservations. Called 800 number and had hour wait so scheduled call ack which only took 15 min. Girl who helped me was AWESOME! Created new reservation and sent video how to use elevtronic check out. Went to location to pickup and walked through strps which was SUPER easy but cellular connection at location was awful and got kicked off several times and no where to get key from! Come to find out after an hour of working thru electronic pickup, the location WAS actually open so able to pick up the key and go. Not sure if i would have had same outcome if closed since key to truck was not in it. Smooth sailing from there.

Maureen O. 
Clasificación:
5.0

I can not. All of my needs have always been taken care of. Any reschedule dates or change of plans, were taken care of. Very professional team!

TERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

Nice people

Dominador V. 
Clasificación:
5.0

Not a thing. Very nice people. I have used before and will use again!!

Jeffrey F. 
Clasificación:
5.0

unit was excellent for me. Staff was great. Thanks

Louis W.  |  Overall Experience 
Clasificación:
5.0

Very satisfied with my experience.

RICHARD L. 
Clasificación:
5.0

Great customer service, late-model vehicle.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Inger P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristine C.  |  First Impressions 
Clasificación:
5.0

The rates are a bit higher than other storages!

DOLLIE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth m.  |  Overall Experience 
Clasificación:
5.0

We appreciated the chance to use your services. Gracias.

JASON M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles E. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith W. 
Clasificación:
5.0

Very helpful and dedicated.

DAVID L. 
Clasificación:
5.0

Brooke Muniz is a 6 Star Employee. Kimberley is equally awesome and extremely kind and helpful. It's hard to find retain people with their incredibly positive and enthusiastic attitude. Nothing is too much for this dynamic duo. Your facility is spotless. The unit was pristine clean. Easy assess in and out. The facility is well lit and the restrooms immaculate. I highly recommend this particular location to anyone in need of storage or moving related services. ¡Gracias!

Kevin N.  |  First Impressions 
Clasificación:
5.0

Allow people to pick up and drop off at other locations. Having to travel to Easton each and every time, not only adds mileage costs; also gasoline.

JOHN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BYRON Y. 
Clasificación:
5.0

Very helpful staff. Easy & quick transaction.

SARAH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANNA R. 
Clasificación:
1.0

I made a reservation for truck + storage room and paid for it by credit card. When I arrived at the destination (truck picked up from a different location) I was told I actually do NOT have a storage room and their occupancy is 100%. I replied that the U-haul representative who made the reservation for me and took my payment had informed me that he made a reservation for an available room on the 2nd floor of the facility. Easton staff replied that storage room reservations have to be confirmed by the facility. I am sorry, but that is completely unprofessional, outrageous and unacceptable. Once I call U-haul and a representative makes the reservation for me and takes my payment, it should not be me to ensure that U-haul has a room available. The logistics are U-haul's responsibility. It is completely outrageous to put a customer in that situation. I am at a loss of words.

Adrian P. 
Clasificación:
5.0

Eli went above and beyond to help my son and I out in a very stressful situation. I appreciate all of his customer service.

KIMBERLY D. 
Clasificación:
5.0

Should have been able to get an UHaul from a closer location. It adds extra miles to have to travel to Easton when we live in Ridgely.

RENDALYNN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARION K. 
Clasificación:
5.0

I always use Uhaul at 8627 Ocean Gateway Easton, MD 21601 for truck rentals, and I am never disappointed with the trucks I rent and the excellent customer service!

WILLIAM G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK D. 
Clasificación:
5.0

Have your associates happier they gave customers

BLAISE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Les I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek B. 
Clasificación:
5.0

The staff was excellent!!

sharon G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT T. 
Clasificación:
2.0

How about delivering the equipment contracted and paid for? How about letting the customer know before 36 hours of pickup that you can't deliver on your promise? How about not double booking the same truck? How about not using the word "guarantee?" How about not having your service reps lie?

STEVEN G. 
Clasificación:
4.0

The app-based check-in process left a lot to be desired. Unclear expectations and communications about required information at check-in led to a full 30 minutes delay in driving off the lot. Combined with the poor Verizon service, it was exceedingly frustrating and cost me a third dump run. It was very disappointing.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

The pick up location was great. However, finding a truck was very difficult. I had to go 25 extra miles to get a truck, which cost me extra (due to mileage).

Christina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

Outstanding service 😀 Great team to work with😀

GEORGE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaylee M. 
Clasificación:
5.0

I had never rented a trailer before and they were very helpful and great customer service

ADAM H. 
Clasificación:
3.0

Hard to get in and out of. Staff is very friendly!!!

GENE C. 
Clasificación:
5.0

Staff very helpful. Quick in and out. Truck was exactly what we needed. Easy to drive. Overall excellent experience. Gracias

MATTHEW B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gail M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
5.0

Nothing the gM did a great job all the way around.

Claus H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD M. 
Clasificación:
5.0

Kim is an excellent manager

ALLISON S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
1.0

Never renting I haul again worst experience ever with haul I'm going penske from now on They suck

MICHAEL K. 
Clasificación:
4.0

Tell people when you have to change to a 20' truck because the 15' wasn't available, that the 20' has NO cruise control, power windows or locks! What a terrible drive.

Juliet M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
4.0

Location did not open on time both when I was picking up and returning. Oil needed to be changed.

ASHLEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONSTANCE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy Y. 
Clasificación:
1.0

Not very informative

Kevin W. 
Clasificación:
5.0

Suggest directing equipment returns to the rear of the building. Pulled into the designated spot in front, no one arrived so went in. Had to back the trailer up to get to rear. Just direct people to the rear for drop off. Much easier.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thom V. 
Clasificación:
5.0

***It would be nice to have the ability to speak to local office. Also, I left a blanket in the van and have been trying to get someone in the phone for about an hour now.

KIMBERLY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
5.0

Drop off was smooth and easy.

caitlin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY B. 
Clasificación:
5.0

This location very well managed. Knowledgeable, pleasant and efficient staff. Clean. Safe. An excellent experience.

EDWARD D. 
Clasificación:
3.0

I was suppose to pick up a 12' trailer in Grasonville but U-Haul messed up the reservation and had a different date for the reservation. I had a copy of my reservation which indicated the correct date. I had to travel 30 minutes further to pick up a 15' truck rather than a trailer. The staff was very helpful and accommodating in providing me the truck at the location in Easton.

Steven C. 
Clasificación:
5.0

This is the same U-Haul location from which I rented a pickup truck - I think it may have been the same truck - several weeks ago. The people at the location couldn't be any nicer - they were the same from my prior rental experience - they recognized me, I recognized them, we chatted a bit, and I was on my way. Being a busy Saturday morning, my call to the local number was routed to a remote location, which worked out fine. The remote agent was extremely pleasant and helpful, secured my rental, and I'm happy to provide another positive review.

DOUGLAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA S. 
Clasificación:
3.0

Have equipment that works. The transmission was obviously slipping , there was problems with the starter and the seatbelt didn't work.

ANDREW W. 
Clasificación:
5.0

Wheels on truck were out of balance and truck shook between 65-75 mph.....should check wheels for proper balancing before offering truck as a rental

CHARLES N. 
Clasificación:
5.0

Staff were professional and on point! Great job!

Charles F. 
Clasificación:
5.0

Needed a 9' panel van for two hour local use. U-Haul made the process easy and in 30 minutes I had the van. Thank you Elijah for your help.

JAMES P. 
Clasificación:
5.0

Service is great with flexibility if needed for extra time with truck. Second time used, both times had no problems.

WILSON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
1.0

Customer service terrible. Hailey was very rude and spoke in a very unprofessional tone. Cultural competent courses are needed at this location.

CATHERINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laya W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cathleen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROLE B. 
Clasificación:
5.0

Great staff and location

KENNETH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bomaya K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE W. 
Clasificación:
1.0

I sent an email to Kim the manager regarding my experience

Christine S.  |  First Impressions 
Clasificación:
4.0

You aren't asking the right questions

Clint W. 
Clasificación:
5.0

Agent at the counter was great!

MICHAEL O. 
Clasificación:
5.0

Very convenient to access individual lockers. Climate-Controlled, Courtesy Carts and Restrooms make moving quite easy.

Chris R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
1.0

El cliente no dejó un comentario.

SOTERO P. 
Clasificación:
3.0

I got pulled over because there wasn't a license plate on the car transporter I rented. Also the young man who prepared the equipment for rental was rude and not wearing a mask while inside the office even though there were signs on the entrance to the building.

JON S. 
Clasificación:
5.0

Everyone at this location is helpful and friendly. They go out of their way to help. I would highly recommend using this locate for storage, supplies or truck rental.

LINDA S.  |  First Impressions 
Clasificación:
5.0

We only rented a trailer for a couple of hours but it was a good experience for us and we have no complaints.

PAUL D. 
Clasificación:
5.0

It would be helpful if when renting a vehicle unless you are doing a one way move to be able to prepay for the rental online.

ZAKEE C. 
Clasificación:
5.0

Very nice and clean location.

ANTHONY N. 
Clasificación:
5.0

Great team. Very helpful!

Stephen S.  |  First Impressions 
Clasificación:
5.0

Kim was so welcoming and helpful. She took me to my unit and showed me how to access the building.

Katherine R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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