just keep up the good work and keep picking the good help too.Stewert M. | First Impressions
Customer Reviews for U-Haul Moving & Storage of East Town
Green Bay, WI 54302
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
They screwed up my U-box numbers and now I'm being charged monthly for a a storage unit that I absolutely never reserved. They admitted the fault, and after 3 attempts to contact them to correct their mistake, I resorted to legal action through my bank to get the charges reversed. Uhaul staff in all of my experiences are lazy and uninformed causing 3 huge problems in the 3 times I've used Uhaul.TYLER N.
El cliente no dejó un comentario.Bud S.
El cliente no dejó un comentario.SANDRA D.
El cliente no dejó un comentario.William N.
All were helpful and friendly. Thank you.DARYL H.
A few comments I had 1) I couldn't use the mobile App to check-in, the GPS feature kept telling me I wasn't in the right location, so I ended up having to go inside to check-in. 2) The guy didn't know where the truck we had was located so we ended up having to drive around the parking lot to find it. It would be nice if there was a designated spot for pick-ups, since there didn't seem to be a rhyme or reason where the trucks were. 3) When I dropped off our truck, the guy who checke back in our truck, said I would get an updated receipt with my total - which never happened. I seemed to get a lot of e-mails and texts before I picked it up but once I dropped it off, nothing. I needed to submit my receipt and had to log into my account to get the final total. It would also be nice if it showed the time of drop-off, only shows pick-up.Jena N.
El cliente no dejó un comentario.Lawanda C.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.Mark A.
Nothing! Great place to pick up and drop off. The young man who helped me was friendly and helpful. He hooked up my trailer when I picked it up and unhooked it when I dropped it off. Quick and easy. Thank you!Gary B.
El cliente no dejó un comentario.Harlan G.
El cliente no dejó un comentario.Ronald D.
El cliente no dejó un comentario.Chris L.
El cliente no dejó un comentario.Paki B.
Excellent service.STEPHEN W.
El cliente no dejó un comentario.Mark T.
El cliente no dejó un comentario.John C.
I have had gotten a uhaul truck and got charged an extra 107 something then had the 107 something returned to my account then that same day got a charge for 87 something and now the account says that I don't owe anything even though I have a bill. I don't understand why I just didn't get repaid what was owed to me instead of returning the full amount. So when it comes to coming back to rent a uhaul again or recommending someone I will not being that I have had nothing but problems with the returning and what not.CRYSTAL B.
Dave the GM was a pleasure to do business with.mark R.
El cliente no dejó un comentario.Keith J.
All Good !!!!tim B.
El cliente no dejó un comentario.ALLAN L.
The staff was very friendly and went out of their way to help meGregory F. | First Impressions
Rental experience was outstanding. U-Haul staff were friendly and quick. Wouldn't hesitate to rent again...highly recommend using this U-Haul location.Kevin F.
Excellent service! Everyone was kind, thank you! Would for sure recommended!Tamesha H.
El cliente no dejó un comentario.Baaqee J. | First Impressions
during the pandemic, there was no mask wearing by any associate, I did, Also the plexiglass barriers were not used where the transaction took place. also the counter was not manned, but a sign said to use the radio, however there was no radio, and if there was I am guessing it would not be sanitizedKenneth R.
I was charged extra money after my receipt was sent to me. Customer service had no idea where it came from and no help with it. Waited for an hour on hold and was never gotten to when I called the store. When I returned the van it was very unorganized and I don't even know for sure if my return was handled right because the attendant told me to leave because it was too busy and they had too much to.Austin T.
El cliente no dejó un comentario.Todd M.
El cliente no dejó un comentario.GLENN T.
El cliente no dejó un comentario.Camille A.
El cliente no dejó un comentario.DANIEL H.
El cliente no dejó un comentario.Jeffrey Z.
El cliente no dejó un comentario.Brian G.
The Rating would have been better had the manager not been so rude to me. The way he called my phone and began to yell through the phone very poor Customer Service I will never use this storage location ever againBelinda L. | Overall Experience
I enjoyed the experience but only wish the gentleman who handled my rental and hook up in Green Bay, Wisconsin had worn a mask! He was coughing, sneezing and saying he had a cold! I was NOT HAPPY with this. All I could think of was: does he have COVID and how do I get out of here? Get your damn mask on!CHRIS H.
El cliente no dejó un comentario.Jasmine D.
El cliente no dejó un comentario.Daniel B.
no problems at all once again with uHaul. Thanks!Robert I.
El cliente no dejó un comentario.Adam G.
Great experienceGregory B.
I was suppossed to receive a crdit for the 22 miles I didnt use, I was told by the attendant in Green Bay and never received a credit.jeniffer Y.
El cliente no dejó un comentario.Antoinette S.
El cliente no dejó un comentario.Charles S.
El cliente no dejó un comentario.Joshua C.
People were very polite, courteous, and professional! Very helpful too!KIRBY S.
Es buenoluis J.
There was a customer speaking with a different associate at the same time I was executing my business. She was using her cell phone to talk loudly to someone at the same time. I wish your associate had told the young lady to take her phone call outside. It was very distracting.David A.
El cliente no dejó un comentario.Tim A.
If I had questions I could never get anyone on the phone. The wait time to talk to a person was ridiculous.chris k. | Overall Experience
Great staff, everyone friendly and very helpful!William S.
El cliente no dejó un comentario.JEFFREY K.
El cliente no dejó un comentario.Brent R.
El cliente no dejó un comentario.Steven C.
El cliente no dejó un comentario.Lameka C.
Quick service, convenient location. Drop off was quick and easyTONI M.
El cliente no dejó un comentario.BEE L.
El cliente no dejó un comentario.Marianne H.
Big thanks to GM David and his entire staff - everyone was very helpful. David definitely went the extra mile to help us out with a bad situation after receiving a last minute notice the movers tested positive for Covid-19.Craig C. | Overall Experience
El cliente no dejó un comentario.Dheerendra S.
Both of the guys who helped when we picked up were great and very helpful!Taylor B.
WEAR A MASK!Christopher W.
The associate taking care of me wore a mask, the other 2, and I assume one was a manager did not. They were in very close contact not socially distant. I thought that was inappropriate for these timesKenneth R.
El cliente no dejó un comentario.Chris L.
El cliente no dejó un comentario.Robin K.
El cliente no dejó un comentario.Gregory S.
The only thing I found odd was that the counter person did not walk us to the vehicle while checking for damage (before we left the lot). All else, including customer service through return, was excellent.April R.
GraciasCarlos R. | First Impressions
El cliente no dejó un comentario.Chris D.
El cliente no dejó un comentario.Robert B.
Put $37 in first truck rented. Brakes failed. Delayed for 3 hours to get 2nd truck. Only 1/4 tank of gas. Low rear passenger tires very low on air. Wiper in bad shape. Traveled through 2 states while raining with bad driver's wiper. Not a happy camper with U-Hauls poor maintenance of vehicles that pose a danger to customers.Patrick F.
El cliente no dejó un comentario.Tim A.
Easy to find location.Michael S.
Excellent experience...SCOTT P.
El cliente no dejó un comentario.Jeffrey F.
El cliente no dejó un comentario.Richard E.
El cliente no dejó un comentario.Benjamin A.
The key is to rent trailers who care if it round trip or one way not give one person a trailer hoping for some else is domPatrick D.
El cliente no dejó un comentario.danielle T.
Excellent service when I arrived.Jeffrey D.
Everything was great excellent customer service. Inly bad part was returned after hours and someone returned a trailer right in the middle of drop off and didn't leave room for anyone else to return thier equipment. Live in wisconsin and had to do final check in blowing snow and wind with little cover from the elements.michael K.
El cliente no dejó un comentario.Robin K.
Exceptional StaffTodd S.
El cliente no dejó un comentario.Robin K.
El cliente no dejó un comentario.Don M.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Kevin F.
El cliente no dejó un comentario.Ronald M.
the counter is usually understaffed, one person trying to do the paperwork and connect trailers. makes for a long wait in line. we dropped off our trailer at 7:30 pm after hours. it wasnt due until 7 am the next day. the online return website was not working. i was billed for an extra day because they didn't check in the trailer until 8:30. the trailer was sitting there when they opened. you would think they would use a check in time of 6:59... you would think!Terry B.
The manager was very friendly and knowledgeable, the other workers not as much, that got frustrating.Kathleen R. | Overall Experience
Make sure that if you change pick-up locations of the truck they reserved THAT YOU ACTUALLY ESTABLISH CONTACT WITH THEM! I got dropped of Monday where I was suppose to pick up my rental but they knew nothing about it. After calling the Nationwide customer service number I found out that my pick up location was changed. They said they called, but I can't answer the phone freely with my job, AND THEY DIDNT EVEN LEAVE A VOICEMAIL TO INFORM ME OF ANY CHANGE. I waited in a gas station 2 hours for my ride, then had to get my truck from the other location. I picked up the truck, they said I was good to go. I get home (almost 3 hours later than planned) and find that none of the Dollys or carts I rented were in there. Thus having to call customer service again, and drive back and pick them up the next day. With the amount of time we took to make sure our move to OUR FIRST HOUSE went smoothly, you guys sure turned it into a dumpster fire pretty darn quick. You guys gave us a refund of $50 and it sounded like you wanted us to kiss your feet because of it. I've always used U-Haul for moving, but after this experience I'm just left feeling cheated and disrespected to a max. Even if it is less convenient or more expensive, I will seek out other company's for my moving needs. You guys were just awful.Philip L.
tumbs upPaul D.
Check the air pressure in the tires. Good thing I have a compressor at the house.William M.
Was a good experience. Trailer was ready when I got there. Staff was friendly and helpful. No issues and I would definitely use them again.James B.
Thank you guys for everything.John S. | Overall Experience
Thank you for the great service. The entire staff is incredible at this location. Friendly, knowledgeable, helpful, customer focused. I highly recommend this location to anyone in need of a uhaul, moving supplies or storage unit!marsha G.
All the people I dealt with from pickup to dropoff are top notch! Eugenio was there for my pickup, and he is just a great guy to deal with. I wish I would have known the name of the young man there when I dropped off, equally friendly, and just a pleasure to work with. Well done!william S.
rear door was frozen shut. called helpline on hold for 20 minutes. they said they could not reach this center. i drove back to see if they could do something, all employees were outside smoking. after about a 1 hour delay totali was able to startKenneth R.
Eugenio was AWESOME, such a nice person, very helpful, this location and all the people i have dealt with at it are top notch!!!william S.
The young man who helped us was very nice and very professional!April D.
El cliente no dejó un comentario.Randall J.
El cliente no dejó un comentario.Christopher G.
Unit was exactly what I neededFrancisco R. | Overall Experience
Thanks for sanitizing the Truck also. Plus, also think it's important to mention your employees are always very friendly and courteous.Jin S.
My padlock was left in the mechanism at the back and I drove off without it. The rep didn't seem to recognize the importance of a customer padlocking the trailer. But I came right back and got it. All was well.STEPHANIE A.
Had to wait 20 minutes inside for serviceHenry I.
Truck was reserved for 9 am. By the time the ONE employee working got through the long line of people, I didn't get my keys until 9:45!! Lady with pink hair was wondering around in employee areas, if she worked there, she sure didn't acknowledge any guests while sitting in visible break room. Dropping off truck should of been easier. Website told me to put keys in drop box. Drop box said NO KEYS. Went inside to WAIT IN LINE again. I had all this organized on my UHAUL account. Should of been an easier pick up/drop off. Annoyed.Kelsie B.
El cliente no dejó un comentario.DAWN B.
El cliente no dejó un comentario.Crystal F. | Online Move In
Very clean units. Easy access. Fair price.Martin K. | Overall Experience
El cliente no dejó un comentario.Allie T. | First Impressions
El cliente no dejó un comentario.David B. | First Impressions
The staff was very helpful and friendly. The facility was clean, well lit, secure and convenient with plenty of room for loading and unloading. They carried the extra supplies I needed and happily took back what I didn't use. I was very pleased and would highly recommend this facility. I wish they had one where I moved to!Lisa P. | Overall Experience
El cliente no dejó un comentario.Arlene W. | Overall Experience
El cliente no dejó un comentario.Scott B. | Online Move In
They was amazing. My house was hit by a drunk driver and they gave us a month free of storage. You don't know how much it meant to us.nicoulas t. | First Impressions
El cliente no dejó un comentario.theresa t. | First Impressions
We are impressed with the facility and the staff were all very helpful! I like the fact that you can drive into a bay and stay out of the weather to load/unload. There are plenty of carts available to help move things. I would definitely recommend.EVE H. | Overall Experience
Good managementShawn M. | Overall Experience
Corey and Mike helped me move my pallets of belongings into my storage unit I couldn’t of done it without them they are exceptional employeesIda F. | Overall Experience
Unfortunately my unit is 2 small units versus the 1 larger unit I requested...which means 2 doors, 2 locks and a wall that lessens the available space. Also, there was NO clear explanation of the process to get into the building and the BLUE keypad versus the other ones that are there. It is simple now that I now the process, but it was very frustrating not knowing what to do and having an alarm sound when we opened the doors. Also, there should be a much easier way to remove the zip-tie during your 1st entry into the storage units.Kim W. | Online Move In
Allie and Jeremy were most helpful changing an original res and getting us an extra storage unit. By far this is the best UHaul experience I've had, in the 30+ years I have rented in various parts of the country. Quite happy we have storage space with this particular facility -- enclosed loading bays, massive amount of storage spaces, security/climate controlled -- simply the best!Barry C. | First Impressions
El cliente no dejó un comentario.Adam N. | Overall Experience
Ms. Teetzen was very helpful in the face of unexpected difficulties!Shawn M. | First Impressions
Great staff working the day I moved in!Brooke T. | Online Move In
El cliente no dejó un comentario.CHRISTOPHER N. | Overall Experience
El cliente no dejó un comentario.stacy b. | Overall Experience
El cliente no dejó un comentario.Francisco R. | First Impressions
I waited almost an hour to get service and the price quoted they quoted to me when I made my my reservation was not honored. I got a whole story about how they don't know how I got my quote, even through the agreement clearly shows they quote me differently from what they expect me to pay. Great storage but you'll have to wait long for service and the price will change on you.Calikay V. | First Impressions
Computer systems were slow each time I visited. But the staff is very helpful and friendly. I appreciated the call notifying me my unit was empty and with out a lock (another family member had cleared it out while moving to another unit). I'll use this place again.Roberta C. | Overall Experience
El cliente no dejó un comentario.John B. | Overall Experience
My unit had a lock free but I purchased one inside and was not allowed to return the free one. I Was told it would sit as a "credit" for next U-Haul on a "list." Also, I moved out of the unit after hours. I Called U-Haul the next morning to finalize My move out. I was told I must come in person to check out. I drove across town on My lunch hour. The man asked my name clicked on a button and said ok you are checked out. SERIOUSLY???? That couldn't havE been done without my trip across town He didn't check the unit or anything. I was frustrated especially when you add the lack of credit for the U-Haul lock.Kathryn M. | Overall Experience
Really liked the facility.Robert M. | Overall Experience
We were quoted a lower price than we were charged & told the prices had not changed, so we changed our minds & went elsewhere.RICHARD M. | Overall Experience
El cliente no dejó un comentario.Lara S. | Overall Experience
You have made this move from Illinois so much easier than i expected. THANK YOUVickie M. | Overall Experience
El cliente no dejó un comentario.CHRISTOPHER N. | First Impressions
El cliente no dejó un comentario.CHRISTOPHER N. | First Impressions
A great experience.JOHN S. | Overall Experience
I was informed that a storage unit reservation had been cancelled at another location, yet received two separate emails earlier this morning indicated cancellation of the charges and then reposting!Mary D. | First Impressions
Quick,knowledgeable and friendly, very helpful. Moving State to state they have been exceptional.Vickie M. | First Impressions
Staff was friendly, but not helpful. It seemed like staff were unsure about everything from data entering my information to pricing to getting my code to work to get in. My door code never worked.dana e. | Overall Experience
.Katherine T. | Overall Experience
Clean...staff is very helpful and friendly.. great place!melissa h. | First Impressions
I never had to use a storage facility in the past, I'm very glad my first one was an excellent experience! All the staff were very helpful and friendly. Environment was nice and clean. Would recommendchandaeng i. | Overall Experience
I used this storage for a few months am really happy with this storage i would come back againantoinette m. | Overall Experience
AwesomeAC C. | Overall Experience
Storage unit was filthy dirty, mattress and table were also inside the storage. Employee picked up so phone while with me. Employee was rude and I'm professional.Margarita D. | First Impressions
Very nice 👍Todd L. | Overall Experience
I had things broken and missing from my storage units and the staff were young,rude and not trained! I will never rent from uhaul again.Autumn H. | Overall Experience
Would go back there again the staff was friendly and helpful especially steve and teri.Nicole W. | Overall Experience
The staff was excellent and very helpful. Made moving much easier with friendly and informative approach.MARC B. | Overall Experience
Easy in. Easy out. Great service. Reasonable cost.Thomas S. | Overall Experience
Very clean!STEVEN A. | Overall Experience
I had a lot of issues going back and forth with my rental. Uhaul ended up giving me a larger trailer because they had none in the size they originally confirmed. I did get a free mnonth's storage .Michele E. | First Impressions
Had a problem getting a trailer so had to use a dolly and now my car is not working. My fault for not having the driveshaft disabled but who knows how to do that? Uhaul should offer that service!Todd L. | First Impressions
Wonderful experienceCHERYL B. | Overall Experience
Jamie went out of her way to fix a problem that was out of her control. I appreciate that.Jen F. | First Impressions
Easy in and easy out. Space was clean and just as advertised.Thomas S. | First Impressions
I was well satisfied with the service and would not hesitate to use them again.Chris L. | Overall Experience
Brendan was wonderful! So knowledgeable about everything! My first time renting here and felt very confident about everything!jose f. | First Impressions
The facility has excellent staff but there are too few of them. I often had to wait in line for a long time before anyone was available to respond to me.Virginia R. | Overall Experience
Everyone I dealt with was extremely helpful with the exception of the call center.Douglas H. | Overall Experience
Very friendly and helpful staff, especially Andrew. Bathrooms as clean as my home. Everyone trying hard to provide excellent customer service. I would certainly recommend this provider to others.Mark Z. | First Impressions
Very awesome crew!Karl W. | First Impressions
Manager is outstandingJeff Y. | First Impressions
GreatCurt C. | Overall Experience
¡Gracias!Joriah K. | Overall Experience
Customer service was very good Thank you!Paula G. | First Impressions
Good place for renting storage!GERSON C. | Overall Experience
Good customer service!Maria P. | First Impressions
Ningunoandrea m. | Overall Experience
Kept locking me out if I was 3 or days late on payments. Over 6 months of renting I had access for less than 40 days total. They got every penny I owed plus a 20 dollar late fee every month. RIP offBridgett K. | Overall Experience
N/CMissy V. | Overall Experience
Extremely accommodating and nice staff. I am so glad I chose to move and store my belongings with U-Haul.amber B. | First Impressions
Check in was easyTanya W. | First Impressions
Didn't like that 24 hour access was $10 extra (it is my belongings). Also didn't care for the storage unit way in the back when others more in the front were open; it made moving in and out difficult.Lauren H. | Overall Experience
Staff at the store were very helpful and friendly.Cheryl V. | First Impressions
Chris was great, and quite helpful. It was a blizzard and he had a lot to keep track of but he was pleasant and it felt like he cared about my project.Geoff S. | First Impressions
Great experience, great serviceangela f. | First Impressions
Need a few more staff members.marianthe h. | Overall Experience
Touseau, Caleb and Joseph were very good at helping us rent our storage space on a Sunday, even. The space is fabulous - clean, convenient, warm and dry, brightly lit. The restroom is beautiful.jean v. | Reservación
NaDonald M. | Overall Experience
So pleased with my experience!lori l. | Overall Experience
Very pleasant storage experience.Tom W. | Overall Experience
The service was exceptional. Very helpful and friendly regarding both my truck and storage rentals. The facility is in great condition. I would highly recommend your service to family and friends.Tim F. | Reservación
A great place for college kids to store their things for the summer. The manager was extremely helpful and friendly. The storage unit was always clean and quite which was nice after a long move.Alyssa Y. | Overall Experience
The gentleman was very well mannered he was clean the place was clean and i got very fast service they showed me everything I needed to be showed and they smiled through out my visit thank you u haulbarbara t. | Reservación
I was very happy with the clean storage area. It was convenient to have carts available for moving heavy items. It was secure. Good place. I recommend it.maryann l. | Overall Experience
Facility was clean, well litJaimeRose K. | Overall Experience
.Lee S. | Overall Experience
Very well run and managedBob H. | Overall Experience
Haul was very helpfulTracy T. | Overall Experience
continue like this, excellent facilities, lighting, and very clean spacesJohnny C. | Overall Experience
Additional Services at this Location
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