Customer did not leave a comment.MITILDA S.
Customer Reviews for U-Haul Moving & Storage Of East Tampa
Tampa, FL 33610
(North of Hillsborough Ave near RR tracks, North of Kanes Furniture)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2023: 9:00 am - 1:00 pm
- 12/25/2023: Closed
- 1/1/2024: 9:00 am - 7:00 pm
- Free towing inspection
- Propane pay at pump
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.GRACE D. | First Impressions
Please clean your trucks before you rent them out. My truck was in filthy condition when I picked it up.Nina D.
Good serviceerick A.
Customer did not leave a comment.Taalaibek T.
Customer did not leave a comment.ALICIA F.
I was charged nearly 200$ for a 19.95 truck they charged my card 3 different timesJANIKA J. | First Impressions
Customer did not leave a comment.jazzmine L.
Truck just need to be alined or something,hard to keep steady in laneRichard S.
Customer did not leave a comment.christophe D.
Customer did not leave a comment.BrSade B. | Overall Experience
Dropped off after working hours so didn't interact with personnel. Easy drop offCelia K.
Customer did not leave a comment.Octavian M.
Customer did not leave a comment.Lakecia C.
Customer did not leave a comment.PHILIP H.
No improvÄ›ment needed. Crew very knowledgeable and professional.Richard S.
Customer did not leave a comment.Lula S. | First Impressions
GoodSandeep Krishna K.
Customer did not leave a comment.rosnanny v. | Overall Experience
They did a great job and my whole family are new members .Raffiel G.
Customer did not leave a comment.Nataliia P.
Customer service was greatcedric S.
Customer did not leave a comment.Enrique C.
Fast and easyStacie G.
Be them same professional Like all weySAUL S.
Very helpful staffChelsea L. | Online Move In
Customer did not leave a comment.Veda V.
Customer did not leave a comment.mohammad A.
i rented a 20 ft truck online and when i came they didnt have that truck available. so they then took forever to switch me to a 26ft truck which was ok but then they gave me the keys and told me it was outside, i went and found the truck blocked in between other trucks with no way to get out. i went all the way around the building to get back in to ask to be let out and they said you know what truck is blocking you? no. so she took out a bunch of keys, walked slower than a turtle the whole time, didnt have the right key so then said i have to go back in to get switched to the truck in front cause she couldnt find the key to the truck that needed to move to get me out. so we went back in, the other person told her where the key was for the back truck so then she finally grabbed that and walked slower than a turtle again while eating a bag of chips the whole time back out to finally move the back truck so i could get out. this whole ordeal took about 45 minutes and and made me super late, to which then i was late getting back. also they marked the gas at 1/4 tank, it was below that. i told her and she said just tell them when you get back. when i got back, i got there 2 minutes after they close so the guy then said i have to use the app to check it in. spent 20 minutes trying to get the app to work, it wouldnt,. so i then had to call customer service to which they sent me to a voicemail. i had to hang up and call back to finally get someone to check me in and get the thing finished. also they tried to charge me for the bigger truck even know they gave me the bigger one at the same rate as the 20 because they didnt have the 20 available. Overall the whole thing was just a huge pain in the a** and it made it way worse than it had to be and took like 2 hours overall out of the day just to rent a truck for 3 hours. horrible experience.Casey S.
Customer did not leave a comment.Mary K S.
Perfect. Personnel made the process flow smoothly. Again, many thanks!john M.
My truck ran so poorly I thought it was going to breakdown on me. It was a very scary experience. I would have kept the truck until next day due to the terrible conditions. I brought it back asap. Customer service was a pleasure though.saddiq L.
Customer did not leave a comment.Christopher D.
Customer did not leave a comment.Luis G.
The staff there were very professional and easy to communicate and work with.curtis R.
Customer did not leave a comment.Yasenia R.
Unorganized and unprofessional atmosphere, various fraud transactions unauthorized and employee were not aware of when returns came in, was called at 7am about a reservation vehicle that was turned in 24 hours prior. Employees unaware of what vehicle on lots, experience a van key left of floor in a public area employee unaware of where keys to reservation are located. Employee has children behind courter as a child daycare. Employee s are on site using foul language in front of customers. This location is at the facility of 5806 n 56th street. This site is awful on customer service experience.SINDY B.
Customer service was terrible, except for the manager, rented the the truck on Sunday and didn't receive my reciet until Wednesday and I had to return back to the store for that, plus I waited 30 minutes when they knew I was there to help mejoseph M.
Customer did not leave a comment.Lula S. | First Impressions
Customer did not leave a comment.Vivian A.
Customer did not leave a comment.Elmo H.
Customer did not leave a comment.charlet D.
Customer did not leave a comment.KENNETHIA M. | First Impressions
Customer did not leave a comment.Lemuel P.
There are erroneous charges on this receipt. Get out of the business of "your receipt will be forwarded to you to your email." On pass receipts, I've noticed additional charges for Box $35.00, Fuel Service, $30.00, Fuel. 8gal, 42.00. I have never rented a Box from Uhaul, NEVER. I make it a point to go to the gas station to return the fuel to the rental agreement levels, EACH TIME. Uhaul frustrates me when I can't trust the business and walk away and I have to ensure that additional charges are not assigned to me card. I honestly enjoy the product except when I've gotten a truck that appears it had been in a stock car race with numerous damages. I do wish there was a means to upload the photos.Dwan G.
Customer did not leave a comment.Toni F.
Customer did not leave a comment.Rosanny L.
Customer did not leave a comment.Doreen R.
KEEP UP THE GOOD WORK!!!!!!!!Fernando H.
Customer did not leave a comment.rosnanny v. | First Impressions
Customer did not leave a comment.Raigene F.
Customer did not leave a comment.Reggie S.
Customer did not leave a comment.Thompson W.
Customer did not leave a comment.Jackie M.
Customer did not leave a comment.Shaquetta P.
The truck was clean but a/c didn't work. I want to thank the general manager for all the work she put in to satisfied our needs.VICTORIA R.
Customer did not leave a comment.Arkevein W.
Customer did not leave a comment.RODNEY B.
Customer did not leave a comment.Deborah W.
All the staff was kind and love. Good Customer Service â¤ï¸Dolores S.
Customer did not leave a comment.Robert A.
So happyhamed H.
Very friendly and helpfulLeslie B.
Employees were courtious and respectful. The utility trailer I rented had motor oil all over the bed and top of the fenders. I was able to transport my golf cart safely even with the trailer's condition.Johnny B.
Your staffing is very respectful and I would refer friends .Thank youLynette B. | First Impressions
My experiences with this Uhaul location has always been a pleasant one. The hassle of moving is more than difficult but having a uhaul staff that is knowledgeable and friendly makes my transitions easier. Having a truck gassed, cleaned, ready for use is a really huge load off. Thank you for your services!!!!Annie W.
Customer did not leave a comment.Marlon A.
My 2023 truck was damaged due to blocking exit from storagealvin S. | Overall Experience
Customer did not leave a comment.trena S.
Customer did not leave a comment.sylvio d. | Overall Experience
Very niceemma o. | Overall Experience
Customer did not leave a comment.Adrian B. | Overall Experience
Customer did not leave a comment.naeyeisha P.
Customer did not leave a comment.Brandon B.
No recommendations. It was a positive experience. Staff were knowledgeable, efficient, kind, thoughtful, well-mannered, engaging, and respectful. Equipment was clean and available. The facility was neat, clean, and organized.Linda A.
Customer did not leave a comment.DEVON W.
Customer did not leave a comment.Lee P.
Customer did not leave a comment.Helen D.
What tires were out of balance truck shook like hellRichard P.
Customer did not leave a comment.Karen P.
They overcharged me for the rental I will never use them again Lousy customer service.Melissa R.
Customer did not leave a comment.Darrell V.
Customer did not leave a comment.FELIPE C.
Customer did not leave a comment.Jakeecia V.
Customer did not leave a comment.Debra F.
Customer did not leave a comment.Tajaylah O. | Overall Experience
Customer did not leave a comment.Karl K.
Customer did not leave a comment.Karl K.
Customer did not leave a comment.Patricia J. | Overall Experience
Customer did not leave a comment.Jessica B. | First Impressions
Customer did not leave a comment.Christopher D.
Customer did not leave a comment.HELEN B. | Overall Experience
Customer did not leave a comment.Dontez S. | Overall Experience
The district Manger help me out alot as for the rest of your staff and management there was terrible didn't call people they were supposed to almost sold my unit without calling anyone to tell them our time was up they were rude and disrespectfulSteven R. | Overall Experience
Great people to work withDarryl J.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.Buddy L.
Customer did not leave a comment.edward R.
I will rent from them againSALVATORE M.
Customer did not leave a comment.marnette C.
Full drug smell inside the vehicle.shanmugasundaram L.
Customer did not leave a comment.Irene A.
Get rid of the old trucks or atleast patch the holes that will let water leak inside the truck. Have a better practice with fill the trucks and not giving it to customer with the fuel levels being 1 mile until empty.Adewale A.
Customer did not leave a comment.Mattie W.
There was only one girl working. She was fabulous She was waiting on two of us at a time.thomas Y.
Horrible service the two girls in office was very rude and so unprofessional.. had an attitude with me for no reason like they preferred talking to eachother with bad words about a whole dude. The keypad don’t work and when you ask for help the girls was like I don’t know call customer support. Very rude like the whole unit is unsafe the way you have to put your stuff up and it has holesLisa R. | Online Move In
Very good crew everything went along really wellMike R.
The manager is an Extraordinary person in handling the affairs in of running the business.dwayne M.
Good customer serviceMarticia B.
The drivers side headlight was out and not only did I get stopped by TAMPA POLICE DEPARTMENT was also stopped by HILLSBOROUGH SHERIFFS OFFICE. The light in the back of the truck did not work.Lori J.
Customer did not leave a comment.vilma I.
I didn't receive receipt of paymentjoan W.
Customer did not leave a comment.Kashon P.
Customer did not leave a comment.Kevin C.
Everything was amazingly fast but $19.99 truck for $47. Ha!Virginia G.
Customer did not leave a comment.KEVIN W.
Customer did not leave a comment.Glaister H.
Customer did not leave a comment.Keisha W.
The staff was awesome including Cedric he was absolutely amazingAlma W. | Online Move In
Customer did not leave a comment.manar D.
Don't over charge for vehicles that are not properly functioning.Ebony K.
Sales clerk very helpfuldominic e. | Overall Experience
Overall, my experience was satisfying. For improvement, I suggest the following: 1. More training for staff sitting at the desk. 2. To have an accurate recording of gas level and odometer readings. It happened several times to me that one or both recordings were quoted wrong when I received the contract. After returning the vehicle once, the odometer reading and gas mileage were quoted wrong. I was over charged approximately $100 because the digits were recorded wrong. Another time I was charged $8 for the gas while I put 3 gallons for a 16 miles total trip. The manager took care of the mileage charge after hearing my complaint. For the gas, the manager offered me a refund, but I declined.MOOSA Y. | Overall Experience
Customer did not leave a comment.Bonita J. | Overall Experience
Customer did not leave a comment.David G. | Overall Experience
Customer did not leave a comment.MOOSA Y. | First Impressions
Customer did not leave a comment.Carmen G. | Overall Experience
Great facility.,AC is on. Temperature is great Manager is so nice to reverse the charge of one month after 2 hours of happening. Unfortunately . Poor customer service at checkout by Latitia. Overall experience is okAHMAD K. | Overall Experience
Great service very professionalTerry S. | Overall Experience
Customer did not leave a comment.Vetecia w. | Overall Experience
Very helpful patient with the customers they were excellent and I appreciate that msjoyce Batchelor/ThompsonJoyce B. | First Impressions
I would have liked to be informed before hand the storage facility had no elevator. My storage unit was on the second floor storage, it was inconvenient with no elevator. Also I found out afterward, I couldn’t get into the storage after the office was closed. Also inconvenient.Melody R. | Overall Experience
Customer did not leave a comment.Vetecia w. | First Impressions
Customer did not leave a comment.CARLA D. | Overall Experience
The inconvenience of going up stairs with everything. My lock was difficult to lock and unlock.roan s. | Online Move In
Customer did not leave a comment.Patrick M. | Overall Experience
Customer did not leave a comment.jennifer j. | First Impressions
Customer did not leave a comment.VALEKA N. | Overall Experience
Customer did not leave a comment.Shane T. | First Impressions
Y’all took money out my account after i turned off service also didn’t have a card on Audi payEdmondo A. | Overall Experience
Customer did not leave a comment.dorothy j. | Overall Experience
Everyone that helped me from Back in December till February was all amazing nice and helpful as busy as they be I didn't experience not one bad moment . 10stars baby 🤗Tamika D. | Overall Experience
Customer did not leave a comment.TARIQ T. | First Impressions
The claim to my unit was difficult only because I'm old LOL it was a very clean unit friendly staff, as a matter of fact every time I was there to move stuff around someone always ask if I needed help. I thought that was very special. I will return one day but I will make sure I get a unit on the bottom floor no stairs LOL thanks for the great customer serviceKathleen B. | Overall Experience
I was told, go around the building. “You’ll see where u need to go”. I went around the building multiple times before I understood where to enter. No elevator, my unit is on 2nd floor. I didn’t know there was no elevator. Would hv been nice to know before.Melody R. | Online Move In
GREAT SECURE FACILITYRONALD C. | Overall Experience
Customer did not leave a comment.Amy B. | Overall Experience
Sold my belongings with my personal informationPhonecia S. | Overall Experience
Need to be a little bit more knowledgeable about what’s going on, but overall everything was very professional and courteousZellwana W. | Overall Experience
Great staffShavaris O. | Overall Experience
Todo muy bien muy tratable el personal que no atendióJorge T. | Overall Experience
Customer did not leave a comment.Deniseshia N. | Overall Experience
Customer did not leave a comment.Elsa N. | First Impressions
The staff here is wonderful and we’re very helpful for meNatalie M. | Overall Experience
Increases in price made keeping the storage unsustainable. Email contact was never answered. Had to move to another facility with similar size and much lower rates.Victor H. | Overall Experience
Customer did not leave a comment.Tk D. | Overall Experience
No problemsKeisha M. | First Impressions
Customer did not leave a comment.Carmen G. | First Impressions
Wish the door in the back wasn’t brokeConnor G. | First Impressions
Customer did not leave a comment.richard j. | Overall Experience
I didn't have no problems with the U-Haul storage Team.... They even closed my account out without out me having to come back and forth because I moved kinda far. Also when I was late I got an email reminder that am late, sometimes I got a phone call so I love them for being such a great team/staff.DEANNA N. | Overall Experience
ive used Uhaul for over 30 years......brought to the employee attention of 1 month free storage and a free lock...and she said NO.WAY....alvin S. | First Impressions
Customer did not leave a comment.Sharon D. | Overall Experience
Customer did not leave a comment.Fernando A. | Overall Experience
Very nice and helpfulrichard j. | First Impressions
Customer did not leave a comment.CARLA D. | First Impressions
Customer did not leave a comment.Desiree P. | First Impressions
Great and clean a wonderful place to store your stuffAdonis B. | Online Move In
They took all of my deposit with no explanationsSandra L. | First Impressions
Everything went wellJocelyn W. | Overall Experience
Really great staff 💯💯💯💯💯💯💪🏽💪🏽💪🏽❤️❤️❤️❤️cindy j. | First Impressions
Customer did not leave a comment.Amy B. | First Impressions
Customer did not leave a comment.carminza g. | First Impressions
The guy at the office was very helpful in making sure I got the right size storage room.Irene L. | First Impressions
Customer did not leave a comment.sylvia k. | Overall Experience
Customer did not leave a comment.JO ANN L. | Overall Experience
Customer did not leave a comment.Herbert B. | First Impressions
Customer did not leave a comment.Lori C. | First Impressions
Customer did not leave a comment.Sade N. | First Impressions
Customer did not leave a comment.Ja'Kethis P. | First Impressions
Very clean, nice customer service.....the truck was very clean, smell fresh 👌Terry S. | First Impressions
Service was very good just was very hard to get in contact would employees over the phoneDellon S. | Overall Experience
Customer did not leave a comment.Kerry F. | Overall Experience
Customer did not leave a comment.Aroun V. | Overall Experience
Customer did not leave a comment.Kelley W. | Overall Experience
The facility did not have a storage unit available which would fit all of my belongings so 2 units were needed for a 1 bedroom apartments. The 1st unit smells of rats and had several rats trapped inside. The way the unit is set up, someone else is able to see all of your belongings (vice versa) which does not make me feel safe.Kamisha F. | Online Move In
WORKERS KNOWLEDGEABLE & RESPECTFUL..paralee F. | First Impressions
You charged my card over $500 twice without my permission. The first one was refunded after I had to call you and get that taken care of. (This happened because I moved across the country with a U-Haul truck that broke down in Texas and was replaced with a U-Haul that leaked and destroyed most of my valuables. The U-Haul staff did not account for the different mileage on the truck swapped out in Texas, and without my knowledge, my card was charged). The second charge you refused to look into without me providing my credit card number over the phone, so I filed a dispute with my bank and they discovered this was a fraudulent charge and they refunded me. Every time I came into your facility to pay for my storage (to store my damaged items that U-Haul was responsible for) most of your staff was condescending and rude. I never received an apology. No kind words. Just arrogance. I have recorded all your names and have documented the conversations I’ve had with you. After my surgery and I start to feel better I’m starting with the BBB and I’m not stopping until I get some answers and restitution. I’m not going away.SARA S. | Overall Experience
The storage was great, but your IT infrastructure needs work. Auto pay never worked, and reminder emails sent out often got buried due to email name being Hard to find.Luka T. | Overall Experience
Customer did not leave a comment.Casandra R. | Overall Experience
Customer did not leave a comment.Raishaud P. | Online Move In
Customer did not leave a comment.Shanutricia H. | Online Move In
Customer did not leave a comment.Jasmine L. | Online Move In
Customer did not leave a comment.Ashley M. | First Impressions
I had the unit for 5 years following a house fire. Went thru about 4 facility managers. Which were awesome until about last few months of 2021. More strict on rules. I think some things should be case by case sometimes. My husband had a massive stroke...there making 10 grand a month to 1500 a month in disability is a huge change trying to make ends meet is huge. But at any rate the staff is very nice and helpful. Everyone has a job to do.Lori N. | Overall Experience
I was so happy with the staff especially with Tay she went out of her way to make shure I got all the right help in my time of need and Cedric for being a great help and going beyond his job to give me a hand when I need the help can't say thank you enough to the team there and there great work.ANDREW D. | First Impressions
Customer did not leave a comment.Anthony C. | Overall Experience
Customer did not leave a comment.Quinnlan C. | Overall Experience
I had a great experience and the associates were very professional and helpful to great young ladies.Fernando A. | First Impressions
Customer did not leave a comment.jessica w. | Overall Experience
Customer did not leave a comment.betty c. | Overall Experience