El cliente no dejó un comentario.noemi B.
Customer Reviews for U-Haul Moving & Storage of East Providence
East Providence, RI 02914
(Under Overpass-N Side)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Russell L.
Customer did not leave a comment.Brent O.
Get new trucks! The truck needs to be retired! Pretty sure the brake pads are gone/when stepping on the brake on the highway the pedal felt like gravel - not an alignment shake. I went to put the visor down and the clip it's in fell out of the roof. The back of the seat doesn't recline enough for a comfortable position if the seats back to accommodate long legs. Need to see a chiropractor after driving it for 4 hours.Susan C.
Customer did not leave a comment.CIDALIA L.
Customer did not leave a comment.Doug K.
Our two reps at the East Providence location were phenomenal with excellent energy even when it was busy. They somehow made moving stuff fun.Erin T.
Windshield wipers did not work and it rainedMitchell D.
Customer did not leave a comment.Frank G.
Customer did not leave a comment.Sven R.
Get some friendly check out staff! The guy that checked us back in was great though:)Crispin B.
Stephan is very helpful and knowledgeableSaied D.
have equipment awaiting arrival. I rented truck and trailer and it took precious time to get readyGary W.
Make the registration/rental process quicker for people who have already rented from U-Haul. Especially when you're renting the same type of trailer from the same location with the same vehicle. Great experience and convenience overall.jermy T.
Customer did not leave a comment.Juan H.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Russell B.
I couldn't scan the return code but have pics I hope I don't get extra chargedJOANA C.
Customer did not leave a comment.Roberto R.
Customer did not leave a comment.Dale R.
Excellent customer service.Joseph L.
Customer did not leave a comment.Kevin M.
Give the local phone number. I called your number and spoke with someone in Arizona! I needed the local store and was not happy wasting time with someone a continent away!!walter C.
The customer service was outstanding. Moving is messy and they made it a smooth transition.Kathleen J.
Service was great. Forgot my rep's name (believe last name was Cabrera), he was friendly, knowledgeable, helpful and efficient. It was a good experience.Alice O.
There were plenty of staff available to handle the current customers. I didn't have to wait long and the check-in process went quickly.Michael F.
The gentleman that check me in when I brought the vehicle back was awesome nice guy knowledgeable thorough good experienceKEVIN F.
Customer did not leave a comment.Howard F.
Customer did not leave a comment.YUHAO L.
Excellent service in both East Providence and Salem Massachusetts. Salem was particularly helpful to make the move less stressful.Christine W.
Customer did not leave a comment.CHRISTINA D.
Stephen was very helpful and friendly. He even found a way for us to save a little bit of money by switching the drop off location!Dominga G.
Customer did not leave a comment.Gregory G.
Customer did not leave a comment.Julie C.
Customer did not leave a comment.Bob P.
The gentleman who processed the order was professional and made the process of renting the trailer very easyPhillip S.
Customer did not leave a comment.joseph V.
Lower the price of a pickup truck rental, it cost me nearly $100 for 4 hours. $20 for rental is fair, but $.79 per mile plus having to refuel is excessive. Why such a high mileage fee when the renter has to pay for the fuel anyway?Bryan A.
Quick, efficient, just what the doctor ordered. No pressure to upcharge with items I didn't need. Highly recommended.Joseph P.
Customer did not leave a comment.Richard A.
Customer did not leave a comment.Christopher M.
I've been to many, many Uhaul locations in my day, but this one is tops. Fast, friendly, courteous service, clean and orderly environment, so much help hooking up and unhooking the trailer, fast checkout... I usually don't do reviews but this place earned my future business.SCOTT P.
I think you could re-evaluate some of the policies that effect your customer service; sometimes it behooves a business to make an exception to keep a long standing customer especially in a trivial matter that costs nothing.Jason W.
Make sure your online reservation system works next time. It didn't reserve the truck at the location and I had to wait for staff to arrive an hour later. The online process was lengthy and was made much longer by forcing me to scroll through sales pitches. Overall this was not a good experience. It was supposed to save time and get my day going earlier, but instead tied things up.Glen H.
Customer did not leave a comment.Frank G.
Customer did not leave a comment.Susan F.
Customer did not leave a comment.Tammy I.
Customer did not leave a comment.Gabriella D.
I had a reservation and the van I reserved was not available. This location was walking distance from my home and I specifically planned the day around rush hour traffic to pick up at 2pm at this location. Instead I had to drive 20 minutes through bad traffic to the opposite side of town and ultimately got stuck in 5pm city traffic which I was trying to avoid. What's the point of a reservation if the equipment isn't available. The clerk was apologetic but the experience ruined my day.Gary B.
Customer did not leave a comment.Susan R.
Customer did not leave a comment.tina p. | Overall Experience
Customer did not leave a comment.Paul L.
Retire this truck! Get additional help, one person and a trainee are not adequate to run this business.Andrew F.
Customer did not leave a comment.Linda G. | Overall Experience
Customer did not leave a comment.sherry W.
Process was everything someone can hope for on moving day. Quick, uninterrupted, no issues with the truck, and return was fast as well.Christian B.
Customer did not leave a comment.EDWARD O.
Thank you for making our move possible. Everyone in the office was so nice and helpful. Thank you so much!Taylor G.
Customer did not leave a comment.DEBORAH S.
Customer did not leave a comment.STEFANIE T. | Overall Experience
Customer did not leave a comment.Frank G.
Customer did not leave a comment.Marina C.
Customer did not leave a comment.Marissa L. | Overall Experience
From online reservations to in-store counter check in by the store manager everything was flawlessâ€¦ The vehicle i rented was spotlessâ€¦ my return outside check-in was effortlessâ€¦ Kudos to the team of U-Haul on North Broadway in East ProvidenceKaren G.
Stop charging people fake chargesBrian L.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Deirdre F.
Customer did not leave a comment.Samuel W.
Customer did not leave a comment.Frank G.
I felt it was a very easy process!Rochelle R.
I was accidentally given a different truck, but of the same length. I did not realize this until I tried to return the truck using the link that was texted to me. The mileage did not correspond to my truck, and so I could not complete the return process. I had to call U-Haul the next day to avoid additional fees. Fortunately, they were able to clear this up.David G.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.emigdio B.
Customer did not leave a comment.Ronald D.
Right blinker malfunction, needed oil change, air tire monitor malfunction. Gas tank not at half when I picked up- I refilled to above prior level but just shy of half and still was charged.Ned G.
Customer did not leave a comment.Alexis V.
Spectacular customer service. Seamless process . Great value .Lontega L.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.JOHN B.
Staff is super helpful and friendly.Calieb B. | First Impressions
Customer did not leave a comment.Carlos R.
Friendly service people, helped quickly and got me going. Same with drop off. Will come again if I need a trailer.David W.
Far away, I drove two and half an hr to get it.Mohammad S.
Customer did not leave a comment.Maryse L.
Customer did not leave a comment.WALTER E.
Snow on roof at pickup caused dangerous driving conditions. You need to do better. Driver side lock didn't work. Worst rental I've had.CHRISTOPHER K.
Customer did not leave a comment.CLOVER H.
Might want to check the transmissionDan A.
Remove ice from windshieldPATRICIA F.
Customer did not leave a comment.ROBERT T.
We rented a 20' truck and auto hauler at East Providence, RI. Lachandra hooked up the auto hauler to the truck and we drove the car up onto the hauler. She told us we needed to hook up the belts to the front wheels of our car and the 2 chains underneath the vehicle to secure the car to the hauler. When we asked her for help, she told us she said she could not help us with that and to go in the truck, "take a deep breath and read the instructions on our paperwork." It was 6 pm, dark and cold. She ran back inside. She did not have a single customer the 1 1/2 hours we were there trying to secure our car to the hauler. My husband got on the floor on his back in the dark trying to figure it out. We had no flashlight and could not see. i went back inside and asked for a flashlight and the young fellow came out and held his phone for us. We paid over $500 to rent this vehicle and it is absured that UHaul does not secure your car to the hauler. We had to drive it on the highway for 4 hours. I am very unhappy with the service at this East Providence, RI location and will NEVER go back again. The older gentleman who was there when we picked up the truck in the morning, was very helpful.Masoud K.
Customer did not leave a comment.DAVID L.
Very professional people I often rent from here and i always get tremendously service. My family and friends also use UhaulFRANCIS F.
Personnel always makes the place! Everyone was knowledgeable, polite and helpful. Overall excellent customer service !!! Well done East Prov uHaul. Outstanding service !!HOWARD L.
Customer did not leave a comment.AMAR S.
Well I went to pick up the uhaul Saturday morning, they was busy which is understandable, but computer was slow, gentleman behind the counter had to enter info more then once . The uhaul wasn't cleaned off n windows were frozen that the truck had to run for about 45 minutes n pick up time was 9am , so that's saying truck ran for long time n that used up the gas n yet was charged for use of gas usuals, which I yet have to call into uhaul to voice my option about all this , I know that it's out of their control with weather but should have uhaul trucks cleaned n ready for there customer to grab n go. Along with charges I also was charged with charges the I declined n which also will voice my option . Hopefully they accommodate my issues.angela L.
I'll start with the positive in that the staff on my return understood customer service. Hence the 3 stars. Negative - the man that helped me at pickup should find alternate employment. He stopped helping me to assist someone else actually leaving the building. The van had a light pole directly behind it with another vehicle making it very hard to get the vehicle out - no help at all. He also told me they had the fleet busy and I better be back by 5 or rent a truck. A later call proved that to be nonsense.STEPHEN T.
Employee who handled the drop off of the truck could not have been nicer. Great customer service skills and very courteous.Thomas M.
Customer did not leave a comment.Devon S.
Nothing every thing was excellentMICHAEL S.
Customer did not leave a comment.PETER D.
Customer did not leave a comment.PEDRO B.
Customer did not leave a comment.MICHAEL Z.
Customer did not leave a comment.Judith W. | Overall Experience
Customer did not leave a comment.Scott B. | Overall Experience
Great customer service the most stress free part of my move experienceAshley C. | First Impressions
Customer did not leave a comment.Robert L.
Customer did not leave a comment.JORGE R. | Overall Experience
Customer did not leave a comment.TEONDRA J. | Overall Experience
Customer did not leave a comment.Kathryn D. | First Impressions
I had spoken to someone twice that I could not afford to pay for the unit any longer and my information was ignored and now over one year after clearing out my unit and not paying. I am still receiving a bill for thousands of dollars and continuously harassed by one of the managers after I explained my situation. If I have a financial hardship and can't pay. How do you think that is suddenly going to change. And after I had already emptied out the unit and left my keys with your associates. They screwed up and I get blamed for it. It's bad enough that when you come into the office you can't get anyone to acknowledge your presence, nevermind help you. Your business is good but individual people are so incompetent and customers should not have to suffer for their lack of professionalism. Please do better.MICHAEL C. | Overall Experience
Customer did not leave a comment.monique g. | Overall Experience
Staff went above and beyond to assist ! Thanks !STEVEN L. | Overall Experience
Customer did not leave a comment.Scott B. | First Impressions
Everything was perfect!KIMBERLY b. | Overall Experience
Nice storage facilityJordan M. | Overall Experience
Very accommodating !STEVEN L. | First Impressions
Mold issueCraig M. | Overall Experience
I was very surprised I could get one in the time I needed and the size I wanted!!!KIMBERLY b. | First Impressions
Customer did not leave a comment.jorge a. | Overall Experience
Customer did not leave a comment.Lisa D. | Overall Experience
Customer did not leave a comment.Abigail C. | Overall Experience
Customer did not leave a comment.Ellen M. | Overall Experience
Great Licatuonlauren k. | Overall Experience
So. First I go there and it takes over 15 minutes to get a checked in (there’s only one guy ahead of me). That’s not that big of deal, and then everything went down hill from there. I was expecting a bigger storage unit and I expressed that as I saw what I received. Didn’t really try ans help me find a bigger one. And THEN the doors wouldn’t open. The WHOLE time I was unloading my Uhaul full of stuff. The employee never came back to check on me and was like “idk I guess they’re broken”?? Like what?? How unsafe also it took so long to take all my stuff out since I had to wedge the emergency door open! Super unsafe and I highly do NOT recommendJasmine J. | First Impressions
Customer did not leave a comment.Christopher M. | Overall Experience
Customer did not leave a comment.JUDITH S. | Overall Experience
I said the facility was well lit but, the storage it self is very poorly lite. Hard to see in storage area itself.sandra p. | Overall Experience
Customer did not leave a comment.Daniel D. | Overall Experience
Customer did not leave a comment.amanda k. | Overall Experience
Consistently great service. Thank yoU!SARAH B. | Overall Experience
I want to give a huge shout out to Moragn Amador at this location. She was spectacular when assisting us with the move in and day prior to moving out. Very attentive to my needs and did not suffocate me with loads of products/services that would’ve costs lots of money. I had a bit of a weird experience with the issue in using the dumpsters at the property. I used the night I moved out and was charged $40 for it. At no point did someone from the company state that the dumpsters were off limits to renters. Mind you, someone came up to us at the trash and even wished us a good night. If that was the case, why weren’t we addressed then? We would’ve immediately went elsewhere had we known prior to emptying out the unit and throwing them there, we would’ve went elsewhere.Martha O. | Overall Experience
Customer did not leave a comment.Earl C. | Overall Experience
Customer did not leave a comment.JOYCE L. | Overall Experience
Just exactly what you expect: good!Elizabeth N. | First Impressions
Customer did not leave a comment.MACIEL C. | Overall Experience
Customer did not leave a comment.James D. | First Impressions
Customer did not leave a comment.joe a. | Overall Experience
Terrible customer service. Not helpful. Didn’t tell you that you don’t have 24 hours access or that their access isn’t working at this time. Looking for storage elsewheresamantha t. | First Impressions
Go to h3!!Felicia J. | Overall Experience
Customer did not leave a comment.Donna S. | Overall Experience
By far, the absolute cleanest and secure of anyplace I’ve ever seen. The people behind the desk where always awesome and helpful especially Ray.MONICA S. | Overall Experience
Disappointed how long it took for my move out request to get processed especially because I got charged late fees and got sent an email saying I was late on my payment despite moving out and sending out request before rent date.Isabella S. | Overall Experience
Great facility- clean and easily accessibleElizabeth H. | Overall Experience
Customer did not leave a comment.paul b. | First Impressions
Very nice helpful staff (met at least 5 members all great), clean new storage unit, contents same condition as when we put them in after one year, no signs of pests, would recommend. We had a small unit in same building as office.Kathlene M. | Overall Experience
There was an issue with the electronic entrance to my unit for the first 2 months of our experience, which meant I could not access the unit after 7pm, which did not adhere to the posted schedule I had signed up for. I brought it to the attention of management and they said they were working on fixing it & apologized for the inconvenience. But upon asking for some sort of bill reduction, I was told they’d have to ask the facility head. Ivory ever got back to me & I was given the runaround a few times. That’s not right. Not giving me access at times outside my personal work hours really resulted in a terrible experience. Additionally, I showed up 10 minutes before the office closed one night & asked the staff member in duty if he could help me get into my unit as my card wasn’t working. He said he couldn’t because he was closing up. Again, awful customer service & completely inappropriate foe the staff member to value their closing over a customers needs while they were still open. While the door issue was eventually fixed, it was too little too late. We’ve since moved to another facility in the area & are having a much better experience. Unfortunately, I don’t see myself ever using UHaul again.Michael L. | Overall Experience
Customer did not leave a comment.Allen A. | Overall Experience
The staff at the East Providence, RI location are excellent, providing excellent customer service. Dawn went above and beyond to help me when I arrived it was noted that the call and reservation center did not send my storage rental information to them so they could get my ubox out of storage so I could have it transferred to a storage unit. They also gave me wrong information about what a split level unit is; luckily once again Dawn at the site location saved me from climbing stairs to get to a unit. Very unprofessional of UHAUL Call Center! If not for Dawn who went out of her way to get my ubox out from being buried among other uboxes, I would have been out $200 for the movers I had arranged. Thank you Dawn!!! As for the UHAUL Call & Reservation Center HORRIBLE SERVICE!!! The storage facility at East Providence is clean but two things I didn't like: 1. street level storage units have very low ceilings, smell damp and there is no lights so the units are dark. 2. there is no elevator for above street level storage or split levels which is ridiculous!! don't know about lighting because I didn't look at those units.janet t. | Overall Experience
very cordial and helpful.Joseph C. | First Impressions
Customer did not leave a comment.Richard W. | Online Move In
Customer did not leave a comment.Patricia N. | Overall Experience
Customer did not leave a comment.PAUL F. | Overall Experience
The lights in the second floor of the sstorage area are motion activated but do not seem to come on when needed.Courtney M. | Overall Experience
Our agent was extremely friendly and helpfulJames S. | First Impressions
Second floor with no elevator! Are you people out of your minds. Never again. Never again.bradford r. | First Impressions
Customer did not leave a comment.Courtney M. | First Impressions
The lights in our hallway where our storage were off. Was told to walk all the way down for them to turn on. Didn’t happen and had to pack most of it in the dark. Every other hallway had lights but ours. Rang the assistance buzzer multiple times and no kne answered or came.Anthony B. | First Impressions
Customer did not leave a comment.Kaisey C. | Overall Experience
Customer did not leave a comment.mary B. | First Impressions
great people working at a tough timemichael K. | Overall Experience
Customer did not leave a comment.Elizabeth A. | First Impressions
Very easy to use and safe. Even though I was moving during the coronavirus outbreak the employees at this location helped me with my move by answering questions and giving information whenever possible, making my move and storage even easier. Thank you!Whitney P. | Overall Experience
Ray and Jordan where the best at customer service. They where the best give them a raise!!!!dylan g. | First Impressions
The guy at the counter was great. Thanksbob t. | First Impressions
Great service thanks rosa ceballos.oclide l. | Overall Experience
Service was goodoclide l. | First Impressions
Thank you for a great experience.SAVANNA G. | Overall Experience
All went well. Thanks for your help.MURAT A. | Overall Experience
They were great!lauren k. | Overall Experience
Goodgissette f. | Overall Experience
thats greatJeffrey H. | Overall Experience
I was in and out of my storage for 4 months. I find the staff very friendly and helpful. It was always clean and I had no problems. billing and payment was easy with the on line app.Leslie B. | Overall Experience
Friendly staff and clean facilities. Use of storage facility was easy.gissette f. | First Impressions
Very disappointed when I opened my storage liocker to find my items covered in mold. The queen mattress and box spring, a few tables, chair pads and linens are permanently damaged.Lynn W. | Overall Experience
xxxLOUIS A. | Overall Experience
the card reader did not work for over a year. I informed the staff a number of times. and nothing was done.i had to keep swiping over and over and it worked a few times only.PAUL D. | Overall Experience
I was told that automatic billing was set up at the time of rental start and when it came time for the second months rent we found out that it wasn't set up correctly and we had to pay a late chargeBarry G. | Overall Experience
Vehicle was fine, but storage was disaster. 401-286-3267 cell. got there after hours. lock on unit. manager did come to unlock but was wrong size unit. now i have to pay for bigger unit than i want.Daniel H. | First Impressions
I enjoy the staff members! Very accommodating !LEONA S. | Overall Experience
I was quite pleased at how U Haul dealt with my request. My cousin had cleaned out the unit, received help and greatly appreciated the staff.PAULA N. | Overall Experience
Our storage unit was indoors on a second floor. It was well-maintained, clean and never felt like our belongings were in jeopardy of damage or getting stolen. Very nice facility.Bridget A. | Overall Experience
FineDorin S. | Overall Experience
The storage rooms have no lights. But other than that great service.Carina C. | Overall Experience
I want to note that my rating is based only on the level of customer service I received throughout all of my interactions when being helped by Alex & Derek. I was a little disappointed in the unit.MICHAEL C. | First Impressions
The price went up way too fast... from 49.95- 74.95 in less then a year! I had to pull out!margaret S. | Overall Experience
No comment.dennis t. | Overall Experience
The staff are very helpful and explains everything step by step to make sure the client understand the process im very happy i choose u haul.Carina C. | First Impressions
Excellent customer service, very friendly and helpful.Melissa P. | Overall Experience
Only wish it had an elevator or ramp..otherwise 👍Ken T. | Overall Experience
I was surprised by the size of the unit. The website states it can fit three bedrooms. I believe this is true if you have small furniture. I had to purchase two units to fit a two room apartment.maurice l. | Reservation
Overall a good experience. If I ever needed a storage container I would come here again.Joshua M. | Overall Experience
I noticed mold on items that were in the storage space. The items were in there for less than two months. Otherwise, everything was great.Derek R. | Overall Experience
It is annoying to be forced to buy a special UHaul lock, but otherwise, can't complain, it's exactly what I needed.Nick A. | Overall Experience
Greatelmer t. | Reservation
Worst run company I have ever done business with.Marlana G. | Overall Experience
I made a reservation months in advance. When I got to there,the size I had reserved was not available. The attendant said there was nothing he could do & he had to charge me for the larger one.Eugene V. | Overall Experience
Thanks Rey and Sam for great customer service during my rental move-in and move-out.stuart b. | Overall Experience
.KRIS S. | Overall Experience
We will be using your facility againAllan E. | Overall Experience
Helpful and friendly staff. I will definitely use again. Thanks for the great service!john l. | Overall Experience
I arrived 1 hour after they opened, unit wasn't ready. Wouldn't let me do paper work to set it up, told me to just come back "later." Wasted my time. I canceled my reservation and used someone else.Jessica B. | Reservation
thank youDenise w. | Overall Experience
Great guy at the front desk. Super helpful and so nice. Storarage spot is perfectJeffrey S. | Reservation
It was a good experience.marlana g. | Reservation
Terrible customer service. Reached out to management and never heard back. Would never return.Michaela H. | Overall Experience
Some staff was rudeTONYA B. | Overall Experience
The people at U-Haul were polite courteous and very helpful I had a very pleasant experience there and would recommend it to any of my friends hope to do business in the future with you thank yougeoffrey r. | Overall Experience
The pod wasn’t ready the first time the movers got there so we had to reschedule and even then it wasn’t ready. I tried calling and was waiting for so long on the phone. It’s very upsetting ...Sara L. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!