Customer Reviews for U-Haul Moving & Storage of East Providence

4,040 reviews

740 N Broadway   East Providence, RI 02914
(Under Overpass-N Side)

(401) 434-8470

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(401) 434-8470

740 N Broadway
East Providence, RI 02914
(Under Overpass-N Side)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Efficient staff, easy check-in and check-out process, superb moving help from "Everyday Movers" (whom I contracted through he UHaul website); and a success all around.

ERIKA H. 
Rating:
4.0

Customer did not leave a comment.

TULUI K. 
Rating:
4.0

Customer did not leave a comment.

Elsie M. 
Rating:
5.0

I had accidentally reserved a uHaul at a different location. When I showed up at this location they were WONDERFUL! They helped me cancel the other reservation and provided me with a truck from their location. VERY THANKFUL!!!

Sondra P. 
Rating:
5.0

Customer did not leave a comment.

Jane B. 
Rating:
5.0

Customer did not leave a comment.

TERENCE L. 
Rating:
5.0

Customer did not leave a comment.

OLIVER A. 
Rating:
5.0

Staff went above and beyond to assist ! Thanks !

STEVEN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Uhaul was able to provide a trailer near a holiday on short notice. Clerk very helpful and friendly

Rosie H. 
Rating:
3.0

Cargo Van was very smokey. Ugh! The person at the register said the gas refill charge would be "$3.50/gallon" (which seemed reasonable) so I didn't refill the vehicle myself. The actual charge was $5.00/gallon.

BYRON C. 
Rating:
5.0

My drop off was very easy and quick. It was a pleasant experience.

james L. 
Rating:
5.0

friendly and competent cleanest uhaul ever

MONICA S. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD A. 
Rating:
5.0

Staff was very professional and answered all questions.

Joseph C. 
Rating:
3.0

Customer did not leave a comment.

Stephen L. 
Rating:
1.0

The young doing the paper work was the most incompetent person I ever met. No skills to handle the public

JOAO F. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

RYAN G. 
Rating:
5.0

Everyone was very kind and did an amazing job very happy with the visit !

MARIA A. 
Rating:
5.0

Customer did not leave a comment.

JESSE C. 
Rating:
5.0

Excellent customer service

ARTUR Z. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  First Impressions 
Rating:
5.0

All great people work there! Don't ever loose them. They are nice to your customers.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Franklin T. 
Rating:
5.0

I've never had any problems U-Haul.

LUCIEN D. 
Rating:
5.0

The service at the Uhaul drop off location was outstanding. Please tell the man ai dealt with He is VERY much respected for his customer service.

Danny K. 
Rating:
5.0

Everything was perfect!

KIMBERLY b.  |  Overall Experience 
Rating:
4.0

Staff was friendly and helpful, however the only 26' box truck available has bald tires and is unsafe to drive. There needs to be general maintenance and repair with your equipment and rentals.

Jessica N. 
Rating:
2.0

U-HAUL doesn't need to improve anything because when customers need to move they know the right place to go and the prices of the vans or trucks are reasonable.

KEREN C. 
Rating:
1.0

Be accurate with fuel Guage readings and protocol used to confirm appropriate notification information. And when the protocol is not foowed, be more flexible with the customer when complaints are received

PETER R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Great truck. Very easy rental. No problems.

MARITA T. 
Rating:
5.0

Customer did not leave a comment.

jill S. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
1.0

I HAD TO GO TO THIS LOCATION TO GET THE TRUCK,45 MINUTES AWAY TO GET THE TRAILER AND THEN BACK TO THIS LOCATION TO PUT MY CAR ON THE FUCKING TRAILER AND WASTED HALF OF MY FUCKING MOVING DAY!!!!! I DO EXPECT A PARTIAL REFUND BECAUSE OF THIS AND I HAVE ALREADY MADE A COMPLAINT WITH THE BETTER BUSINESS BUREAU!!! I HAVE NEVER IN MY FUCKING LIFE SEEN SUCH BULLSHIT FOR SERVICE AND LOCATION FROM A MULTI BILLION DOLLAR COMPANY!!!!! MY EXPERIENCE WITH UHAUL THIS TIME AROUND HAS MADE IT ABSOLUTELY FUCKING IMPOSSIBLE TO EVER DO BUSINESS WITH YOU FUCKS EVER AGAIN!! AND YOU WANT ME TO RECOMMEND YOU TO SOMEONE ELSE?? NEXT TIME THAT YOU TOTALLY FUCK SOMEONE OVER ON THEIR MOVE,DON'T ASK THEIR OPINION!!!!

ROGER B. 
Rating:
5.0

Great service and friendly!

Ian D. 
Rating:
5.0

Customer did not leave a comment.

LINDA D. 
Rating:
5.0

Service was really good and the staff were very helpful

BARBARA I. 
Rating:
5.0

Associate was friendly and professional.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Dana L. 
Rating:
5.0

Customer did not leave a comment.

SEAN C. 
Rating:
5.0

always great service at this location

DANIEL H. 
Rating:
5.0

Staff friendly and conscientious.

SCOTT G. 
Rating:
1.0

They returned equipment and charged me for it that I didn't even return because I didn't have it

ROBERT D. 
Rating:
3.0

truck was dirty and smelled awful

HUGHT C. 
Rating:
4.0

easy drop-off after hours

Simon C. 
Rating:
5.0

Customer did not leave a comment.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

DAWN S. 
Rating:
5.0

Just keep doing a good job!

ROBERT B. 
Rating:
5.0

Pick up and drop off were efficient and all information was given in a comprehensive and friendly manner. All employees were helpful and patient with me during both pickup and drop off. I will definitely use again and recommend this location to others.

ALAN D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Service was phenomenal!!!!! The young lady that helped me on Sunday morning was unbelievable, very knowledgeable helpful hard worker most definitely give that girl pay raise. Great service.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

Colby L. 
Rating:
5.0

Very polite, friendly and efficient staff on pick-up and drop-off.

JOSHUA G. 
Rating:
3.0

Drove 6 hours but the corporate office wrote my pickup time 9pm instead of 9am so they gave my truck away. So I bid not get the truck until 12pm. Then I had to go to another location to get the auto transport. Then had to go get the vehicle and that took a few hours because they told me the auto transport had a wench to pull the car onto the transport. ( no wench) So we had to push a 3,700 pound car onto the transport. Today I woke up with back pain at 73 years old. The little people on the ground were fine but corporate should be careful before the speak. So once we left 7 hours later finally reached or destination at 11:30 pm. If the truck ready at 9am I would have been home at 6:30. Please do better next time.

ANDREW H. 
Rating:
4.0

Customer did not leave a comment.

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

REGGIE F. 
Rating:
5.0

The rep was very nice and helpful

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

NOAH K. 
Rating:
5.0

Just to make sure the utility trailers are swept before customer arrives. Many times screws and nails as well as glass can be found in the trailer.

MICHELLE B. 
Rating:
5.0

Nice storage facility

Jordan M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ALEXANDER G. 
Rating:
4.0

Customer did not leave a comment.

Bryan N. 
Rating:
3.0

I think it is a terrible customer service idea to charge customers $20 to for a return processing person do check the vehicle and require that they do it online with 20 steps you have complete... I will be doing my rentals from Budget form now on....

ANDREI A. 
Rating:
5.0

Customer did not leave a comment.

KRAIG K. 
Rating:
5.0

Customer did not leave a comment.

SHAWN M. 
Rating:
5.0

Drop off was quick and painless.

SCOTT F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
3.0

Truck was clean but unfortunately smelled like smoke. Ran well had no problems Mechanically. Your associate was friendly and helpful

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Shelley V. 
Rating:
5.0

great place

Tony V. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
4.0

Lashuanda was great!

MENDELLEH K. 
Rating:
5.0

Customer did not leave a comment.

JOEL P. 
Rating:
5.0

Customer did not leave a comment.

Deshawn M. 
Rating:
5.0

The whole experience was amazing. From reservation, to pickup, to drop off. Everything was great!

Mario F. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

ARIANA H. 
Rating:
3.0

I wanted a trailer hitch installed. Spoke with some woman who was not at the store & ordered incorrect hitch. Went to store on apointment day & the service person ordered the correct material and installed it correctly.

Edward W. 
Rating:
4.0

this was a difficult move for, but the vehicle, the kindness of the staff, and the general care that I received from every one tat I talked to, made much easier

MARC K. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
4.0

I did not receive the additional equipment I requested with my order and when I brought that to the attention of the location I was not reached out to or contacted it was simply removed from my bill. This was fine I appreciated it but I also would have appreciated being contacted personally on the matter!

Kathryn K. 
Rating:
5.0

Very accommodating !

STEVEN L.  |  First Impressions 
Rating:
5.0

Staff was very helpful, and knowledgeable

Sindey S. 
Rating:
5.0

everyone was very helpful

KIMBERLY B. 
Rating:
2.0

I cleaned the truck very well, barely used it. Stayed under the miles I requested and still got charged the cleaning fee. Very upset.

ZACHARY K. 
Rating:
5.0

Again, great rental experience.

JEFFREY Y. 
Rating:
5.0

Quick and easy. Great customer service

CARLOS M. 
Rating:
5.0

An employee named Lashonda at my drop off location was fantastic. Very knowledgeable, very understanding and kindly apologetic about my horrible experience. She should be running the location i picked up from.

Brian F. 
Rating:
3.0

Mold issue

Craig M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

Customer did not leave a comment.

RONALD N. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Lucien D. 
Rating:
5.0

Customer did not leave a comment.

CARMEN R. 
Rating:
5.0

Since I used to work at this location it's always like visiting friends.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

TRACIE G. 
Rating:
5.0

I was very surprised I could get one in the time I needed and the size I wanted!!!

KIMBERLY b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jorge a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abby C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ellen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James D.  |  First Impressions 
Rating:
1.0

Terrible customer service. Not helpful. Didn't tell you that you don't have 24 hours access or that their access isn't working at this time. Looking for storage elsewhere

samantha t.  |  First Impressions 
Rating:
5.0

very cordial and helpful.

Joseph C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary B.  |  First Impressions 
Rating:
5.0

I want to note that my rating is based only on the level of customer service I received throughout all of my interactions when being helped by Alex & Derek. I was a little disappointed in the unit.

MICHAEL C.  |  First Impressions 
Rating:
5.0

Great guy at the front desk. Super helpful and so nice. Storarage spot is perfect

Jeffrey S.  |  Reservation 
No reviews have been submitted for this location.

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