Comentarios de los clientes para U-Haul Moving & Storage of East Providence

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of East Providence

Clasificación general:

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Deborah M.
Clasificación:

Friendly and quick service.

KELLY L.
Clasificación:

Customer service wasn't professional. I've never rented an Uhaul before and the young man walked me outside gave a dolly I requested at rent time of uhaul, saying the one I rented wasn't available. Then pointed to a line of trucks and said that one is yours. I said ok he said make sure you do a walk around. I put the dolly in the truck. And didn't give me no instructions for drop off. Very very unprofessional at this location.

Danielle B.
Clasificación:

It was an awful experience. I set my pick up time to 8am and I guess the worker never set up the 24/7 pick up the night before so I waited a for hour to get my truck. No compensating nothing.

Frank M.
Clasificación:

El cliente no dejó un comentario.

Nathan H.
Clasificación:

Staff was very helpful and happy

lois C.
Clasificación:

El cliente no dejó un comentario.

Sopheap S.
Clasificación:

We had a hard time steering the trailer in reverse. Would be great if it was explained. But it was our fault we didn't ask also.

DEREK S.
Clasificación:

First of all the guys at the counter were cool but sat on their phones 90% of the time I was there. Second we get in the truck and it's filthy. There was cigarette ash all over the place and exposed razor blades just all around the truck. Then when I get back I only used 1/8 of gas tank. They said it will be $10 fill up charge. Which is a gimmick but I said ok. Check my card I was charged 13.50 extra. Poor service poor facility

Tara D.
Clasificación:

I was appalled by the condition of the van that I rented. It was filthy. It smelled of cigarette smoke and had cigarette ashes. Shame on U-Haul in the middle of Covid that this van was obviously not disinfected. If it was disinfected it was a poor effort.The manager never apologize for the condition of the van. She in fact blamed me for not coming back into the office and getting another van. I was running late and there were people waiting on me . I was picking up materials and Paying helpers to unload the van.

Guillermo G.
Clasificación:

El cliente no dejó un comentario.

Karyssa E.
Clasificación:

El cliente no dejó un comentario.

Jason R.
Clasificación:

Fantastic Staff. The staff answered any question about renting and the use of the 10' truck I rented for the day. Everything about the renting a vehicle from the UHaul at 740 N Broadway, East Providence, RI 02914 was a 5 star experience.

Stephen L.
Clasificación:

My extensions were made easier than I expected. Everyone was helpful

Tara D.
Clasificación:

El cliente no dejó un comentario.

Kim B.
Clasificación:

The front right tire had low tire pressure. Double checking this before the next rental would be good. Overall, great experience.

Michelle R.
Clasificación:

When we reserve equipment in advance and are told the day before that it will be locked in the truck, then it should be in the truck when we arrive to pick it up. It wasn't, though, so we had to wait two hours for the store to open to get the equipment we reserved. Also, the truck was dirty, had been defaced by a previous customer, and was so old that it had trouble going up even small hills with nothing loaded in the truck.

Deborah S.
Clasificación:

1/2 day rentals

Christopher E.
Clasificación:

El cliente no dejó un comentario.

Nathan C.
Clasificación:

El cliente no dejó un comentario.

Michael L. | Overall Experience |
Clasificación:

There was an issue with the electronic entrance to my unit for the first 2 months of our experience, which meant I could not access the unit after 7pm, which did not adhere to the posted schedule I had signed up for. I brought it to the attention of management and they said they were working on fixing it & apologized for the inconvenience. But upon asking for some sort of bill reduction, I was told they’d have to ask the facility head. Ivory ever got back to me & I was given the runaround a few times. That’s not right. Not giving me access at times outside my personal work hours really resulted in a terrible experience. Additionally, I showed up 10 minutes before the office closed one night & asked the staff member in duty if he could help me get into my unit as my card wasn’t working. He said he couldn’t because he was closing up. Again, awful customer service & completely inappropriate foe the staff member to value their closing over a customers needs while they were still open. While the door issue was eventually fixed, it was too little too late. We’ve since moved to another facility in the area & are having a much better experience. Unfortunately, I don’t see myself ever using UHaul again.

SAMANTHA R.
Clasificación:

Truck was full of water and ice I could of got seriously hurt

Christopher J.
Clasificación:

El cliente no dejó un comentario.

Deon F.
Clasificación:

El cliente no dejó un comentario.

Marisa P.
Clasificación:

El cliente no dejó un comentario.

Brian W.
Clasificación:

Explain possible hidden costs. After hours drop off cost me $20. No one explained how to avoid that.

Robert B.
Clasificación:

I returned this truck at 507p. Handed keys to employee. You charged me for two days. Fix ASAp please.

Steven G.
Clasificación:

Dawn the manager is super

Allen A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Richard O.
Clasificación:

Gas capacity was listed wrong. Listed as full tank when it was 3/4 full. Otherwise, everything was outstanding.

Richard C.
Clasificación:

Well my reservation was for the Pleasant st Uhaul in Fall River. The truck I reserved was not available for me at the time. Which in turn sent me to East Providence. So now I was charged for the extra miles and fuel. Not happy about the situation..

janet t. | Overall Experience |
Clasificación:

The staff at the East Providence, RI location are excellent, providing excellent customer service. Dawn went above and beyond to help me when I arrived it was noted that the call and reservation center did not send my storage rental information to them so they could get my ubox out of storage so I could have it transferred to a storage unit. They also gave me wrong information about what a split level unit is; luckily once again Dawn at the site location saved me from climbing stairs to get to a unit. Very unprofessional of UHAUL Call Center! If not for Dawn who went out of her way to get my ubox out from being buried among other uboxes, I would have been out $200 for the movers I had arranged. Thank you Dawn!!! As for the UHAUL Call & Reservation Center HORRIBLE SERVICE!!! The storage facility at East Providence is clean but two things I didn't like: 1. street level storage units have very low ceilings, smell damp and there is no lights so the units are dark. 2. there is no elevator for above street level storage or split levels which is ridiculous!! don't know about lighting because I didn't look at those units.

janet T.
Clasificación:

Staff is super friendly and helpful. If you make a reservation online for rental or storage, be sure to contact the office location directly. Online service doesn't always communicate with the pick up location. This makes everyone's job that more difficult and time consuming working out the details. EP location provided above and beyond customer service. Shout out to Dawn for her incredible customer service.

Nancy K.
Clasificación:

Wait time when checking in an out as the lady was trying to help the three customers alone ... however she was very helpful

Joseph C. | First Impressions |
Clasificación:

very cordial and helpful.

David N.
Clasificación:

The truck I used had obvious transmission issues, also I was charged 25 cleaning fee for putting the blankets back in the blanket bag. I was told that they were going to waive the fee and they did not.

James G.
Clasificación:

The trailer chains were very long. The quick-links were thread-locked tight. Never adjusted. They just twisted the chains untill they barely dragged. I tow a boat every summer, and I know this is totally unacceptable. I personally redid them, in the rain. adjusted the quick-links properly, and tucked up the remaining chain using my own caribeeners. These quick links were so tight with the thread lock, I can confidently say they have never been adjusted. Twisting the chain will weaken its breaking strength, causing a severe safety hazard.I explained this to the drop off site as well. They need retraining at the rhode island office.

Tammy W.
Clasificación:

El cliente no dejó un comentario.

David C.
Clasificación:

El cliente no dejó un comentario.

David F.
Clasificación:

We rented a 26' truck. The windows were dirty and the check engine light and the oil was on. Spoke to the u haul rep and she said it was a sensor and it would be fine. Luckily we did not break down. !!!

Jose M.
Clasificación:

El cliente no dejó un comentario.

arthur L.
Clasificación:

staff was great - I got the trailer quickly w/no problems & was able to return it easily. great job by both staffers!

Ayush J.
Clasificación:

El cliente no dejó un comentario.

Pamela M.
Clasificación:

El cliente no dejó un comentario.

PATRICK T.
Clasificación:

El cliente no dejó un comentario.

David F.
Clasificación:

El cliente no dejó un comentario.

David P.
Clasificación:

El cliente no dejó un comentario.

NEAL P.
Clasificación:

El cliente no dejó un comentario.

CHELSEA Q.
Clasificación:

Trying to get in touch by phone was a big challenge for this location.. long wait times, no answers

ROBERT A.
Clasificación:

Nothing

Leonid S.
Clasificación:

El cliente no dejó un comentario.

Giacomo L.
Clasificación:

El cliente no dejó un comentario.

Timothy B.
Clasificación:

El cliente no dejó un comentario.

JACK S.
Clasificación:

El cliente no dejó un comentario.

Thomas H.
Clasificación:

The entire process was easy: on-line reservation, quick pick-up, the right size truck for the job, quick drop-off. The rental facility was neat and spotless, and the GM (Dawn) was helpful and pleasant. Who knew renting a truck on a Saturday could be such a great experience!

HILARY S.
Clasificación:

El cliente no dejó un comentario.

ARTHUR T.
Clasificación:

I had quick efficient service and the rental was very reasonable.

Robert W.
Clasificación:

General Manager was awesome. Please thank her for me.

Stephen R.
Clasificación:

El cliente no dejó un comentario.

Lauren H.
Clasificación:

The online check-in process was cumbersome and took an unnecessarily long time. Why would you need to verify that someone can answer the additional contact person when checking in online but not in store? That doesn't make sense.

Frank C.
Clasificación:

El cliente no dejó un comentario.

Daniella H.
Clasificación:

The tires busted enroute to Pennsylvania. Had to wait 2hrs for tires to be change. Tires was bald.

Samuel H.
Clasificación:

El cliente no dejó un comentario.

Noemi B.
Clasificación:

Management very helpful, great customer service.

Eduardo D.
Clasificación:

El cliente no dejó un comentario.

Zachary E.
Clasificación:

All employees were polite, professional, and friendly. Thanks for the great service.

Richard W. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

INDAR H.
Clasificación:

El cliente no dejó un comentario.

Carol N.
Clasificación:

El cliente no dejó un comentario.

Sara O.
Clasificación:

El cliente no dejó un comentario.

SCOTT B.
Clasificación:

i could barely get the drivers side door to close

Maria B.
Clasificación:

El cliente no dejó un comentario.

Christina W.
Clasificación:

El cliente no dejó un comentario.

Antoine B.
Clasificación:

El cliente no dejó un comentario.

Lauren E.
Clasificación:

Always great!

james R.
Clasificación:

El cliente no dejó un comentario.

Sultana K.
Clasificación:

This is literally a parking lot behind a pizza place. There is no facility here.

Meghan S.
Clasificación:

El cliente no dejó un comentario.

Patricia N. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Austin L.
Clasificación:

Good experience

Daniel N.
Clasificación:

The seats were loaded with dog hair. I ended up cleaning the vehicle to my satisfaction.

Kyle C.
Clasificación:

El cliente no dejó un comentario.

Antonio L.
Clasificación:

extremely helpful staff!!!!

Benjamin W.
Clasificación:

Tank wasn't filled... otherwise truck was clean and did it's job. However the organization of the trucks and where you find yours was a real task... I would say if your going to make a mobile way to get a truck without speaking to someone face to face please fix where to find your truck. I had to ask because it was impossible to find

Raymond N.
Clasificación:

Nothing at all. Staff was quick but polite, personal. The truck was brand new and in pristine condition.

ELIZABETH C.
Clasificación:

The man who helped us was quick and professional.

jay K.
Clasificación:

Nice guys, easy pick up!

Robert C.
Clasificación:

Dawn in East Providence is incredible! Smart, efficient, hard working and most importantly customer oriented. She's a star!!

PAMELA B.
Clasificación:

I am usually one who is very open-minded and fair given the state of our world these days taking into account all of the precautions needed that was a non-issue my issue with that I drove 2 hours from New Hampshire to Rhode Island to help my daughter move I reserved the truck I had everything ready and I came into the store and it took 40 minutes waiting in line to get the truck which significantly impacted my move time at the other end when I get in to be 15 foot truck and started the thing up there was a awful sound and nobody was available nobody came out with me to walk around the vehicle the person who handled my transaction was very pleasant he was extremely helpful in a counter portion once I got to the counter every experience I've ever had with U-Haul which I use you guys constantly has been relatively simple and has been quick and efficient those were my thoughts when making the reservation before coming out there my problem is being a customer from out of state and not having associate come outside with me which is something that I have never seen happened before to verify the condition of the vehicle before I drive it off the lot so anything can be said about the vehicle once it's returned and it may or may not be a negative or a positive for the rental customer being myself I don't think there are enough staff on weekends in this location you have the two people at the counter handling the customers in the store having to leave the counter go outside to do whatever is needed outside which takes time and then come back in and finish the transaction per customer and when you've got seven people waiting to pick up Vehicles it's a really frustrating situation I'm a very patient person I am getting ready to move and I currently have a storage unit in Fremont New Hampshire iPad for 6 months and my intention was to rent another U-Haul truck from my move on October 9th I am very seriously considering using another truck rental company at this point I paid a lot to rent that truck I brought it back with more gas in it then I left with and it was clean and then I get you know this message telling me that if the truck isn't swept out I'm going to be charged additional fees it was just an overall very unpleasant experience and to say the least I was disappointed what's how much time of my time that got eaten up

Kimberly P.
Clasificación:

El cliente no dejó un comentario.

JOHN S.
Clasificación:

El cliente no dejó un comentario.

IVY L.
Clasificación:

El cliente no dejó un comentario.

Dennis K.
Clasificación:

El cliente no dejó un comentario.

Maura C.
Clasificación:

Very fast, efficient service and with a friendly person. Easy return of vehicle.

Abby K.
Clasificación:

The team at pickup and dropoff was great. Unfortunately, the truck was clean but had a smell like rotting food. It was very unpleasant.

robert F.
Clasificación:

El cliente no dejó un comentario.

Hector R.
Clasificación:

El cliente no dejó un comentario.

ALAN W.
Clasificación:

El cliente no dejó un comentario.

NICHOLAS I.
Clasificación:

The contactless pickup process is a mess! I used this for my visit and it took me 45 minutes to get my keys because when filling out the forms in the app, there is no mention that they will call your alternative contact. If the contact can't be reached the process can't continue. I tried chatting with the representative and it would take 15+ minutes for a response. On top of that, at the end you still have to go into the store and get the key, so not true contactless pickup!

Susanna S.
Clasificación:

It was nice and helpful to actually communicate with people in person and not automated through the phone.

Monica K.
Clasificación:

No issues.

Douglas D.
Clasificación:

El cliente no dejó un comentario.

Michael R.
Clasificación:

Great customer service had an issue and they took care of it. Very happy with uhaul

PAUL F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tina R.
Clasificación:

El cliente no dejó un comentario.

Ryan A.
Clasificación:

El cliente no dejó un comentario.

Jose M.
Clasificación:

El cliente no dejó un comentario.

kenneth S.
Clasificación:

El cliente no dejó un comentario.

Courtney M. | Overall Experience |
Clasificación:

The lights in the second floor of the sstorage area are motion activated but do not seem to come on when needed.

James S. | First Impressions |
Clasificación:

Our agent was extremely friendly and helpful

bradford r. | First Impressions |
Clasificación:

Second floor with no elevator! Are you people out of your minds. Never again. Never again.

Courtney M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Anthony B. | First Impressions |
Clasificación:

The lights in our hallway where our storage were off. Was told to walk all the way down for them to turn on. Didn’t happen and had to pack most of it in the dark. Every other hallway had lights but ours. Rang the assistance buzzer multiple times and no kne answered or came.

Kaisey C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

mary B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

michael K. | Overall Experience |
Clasificación:

great people working at a tough time

Elizabeth A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Whitney P. | Overall Experience |
Clasificación:

Very easy to use and safe. Even though I was moving during the coronavirus outbreak the employees at this location helped me with my move by answering questions and giving information whenever possible, making my move and storage even easier. Thank you!

dylan g. | First Impressions |
Clasificación:

Ray and Jordan where the best at customer service. They where the best give them a raise!!!!

bob t. | First Impressions |
Clasificación:

The guy at the counter was great. Thanks

oclide l. | Overall Experience |
Clasificación:

Great service thanks rosa ceballos.

oclide l. | First Impressions |
Clasificación:

Service was good

SAVANNA G. | Overall Experience |
Clasificación:

Thank you for a great experience.

MURAT A. | Overall Experience |
Clasificación:

All went well. Thanks for your help.

lauren k. | Overall Experience |
Clasificación:

They were great!

gissette f. | Overall Experience |
Clasificación:

Good

Jeffrey H. | Overall Experience |
Clasificación:

thats great

Leslie B. | Overall Experience |
Clasificación:

I was in and out of my storage for 4 months. I find the staff very friendly and helpful. It was always clean and I had no problems. billing and payment was easy with the on line app.

gissette f. | First Impressions |
Clasificación:

Friendly staff and clean facilities. Use of storage facility was easy.

Lynn W. | Overall Experience |
Clasificación:

Very disappointed when I opened my storage liocker to find my items covered in mold. The queen mattress and box spring, a few tables, chair pads and linens are permanently damaged.

LOUIS A. | Overall Experience |
Clasificación:

xxx

PAUL D. | Overall Experience |
Clasificación:

the card reader did not work for over a year. I informed the staff a number of times. and nothing was done.i had to keep swiping over and over and it worked a few times only.

Barry G. | Overall Experience |
Clasificación:

I was told that automatic billing was set up at the time of rental start and when it came time for the second months rent we found out that it wasn't set up correctly and we had to pay a late charge

Daniel H. | First Impressions |
Clasificación:

Vehicle was fine, but storage was disaster. 401-286-3267 cell. got there after hours. lock on unit. manager did come to unlock but was wrong size unit. now i have to pay for bigger unit than i want.

LEONA S. | Overall Experience |
Clasificación:

I enjoy the staff members! Very accommodating !

PAULA N. | Overall Experience |
Clasificación:

I was quite pleased at how U Haul dealt with my request. My cousin had cleaned out the unit, received help and greatly appreciated the staff.

Bridget A. | Overall Experience |
Clasificación:

Our storage unit was indoors on a second floor. It was well-maintained, clean and never felt like our belongings were in jeopardy of damage or getting stolen. Very nice facility.

Dorin S. | Overall Experience |
Clasificación:

Fine

Carina C. | Overall Experience |
Clasificación:

The storage rooms have no lights. But other than that great service.

MICHAEL C. | First Impressions |
Clasificación:

I want to note that my rating is based only on the level of customer service I received throughout all of my interactions when being helped by Alex & Derek. I was a little disappointed in the unit.

margaret S. | Overall Experience |
Clasificación:

The price went up way too fast... from 49.95- 74.95 in less then a year! I had to pull out!

dennis t. | Overall Experience |
Clasificación:

No comment.

Carina C. | First Impressions |
Clasificación:

The staff are very helpful and explains everything step by step to make sure the client understand the process im very happy i choose u haul.

Melissa P. | Overall Experience |
Clasificación:

Excellent customer service, very friendly and helpful.

Ken T. | Overall Experience |
Clasificación:

Only wish it had an elevator or ramp..otherwise 👍

maurice l. | Reservation |
Clasificación:

I was surprised by the size of the unit. The website states it can fit three bedrooms. I believe this is true if you have small furniture. I had to purchase two units to fit a two room apartment.

Joshua M. | Overall Experience |
Clasificación:

Overall a good experience. If I ever needed a storage container I would come here again.

Derek R. | Overall Experience |
Clasificación:

I noticed mold on items that were in the storage space. The items were in there for less than two months. Otherwise, everything was great.

Nick A. | Overall Experience |
Clasificación:

It is annoying to be forced to buy a special UHaul lock, but otherwise, can't complain, it's exactly what I needed.

elmer t. | Reservation |
Clasificación:

Great

Marlana G. | Overall Experience |
Clasificación:

Worst run company I have ever done business with.

Eugene V. | Overall Experience |
Clasificación:

I made a reservation months in advance. When I got to there,the size I had reserved was not available. The attendant said there was nothing he could do & he had to charge me for the larger one.

stuart b. | Overall Experience |
Clasificación:

Thanks Rey and Sam for great customer service during my rental move-in and move-out.

KRIS S. | Overall Experience |
Clasificación:

.

Allan E. | Overall Experience |
Clasificación:

We will be using your facility again

john l. | Overall Experience |
Clasificación:

Helpful and friendly staff. I will definitely use again. Thanks for the great service!

Jessica B. | Reservation |
Clasificación:

I arrived 1 hour after they opened, unit wasn't ready. Wouldn't let me do paper work to set it up, told me to just come back "later." Wasted my time. I canceled my reservation and used someone else.

Denise w. | Overall Experience |
Clasificación:

thank you

Jeffrey S. | Reservation |
Clasificación:

Great guy at the front desk. Super helpful and so nice. Storarage spot is perfect

marlana g. | Reservation |
Clasificación:

It was a good experience.

Michaela H. | Overall Experience |
Clasificación:

Terrible customer service. Reached out to management and never heard back. Would never return.

TONYA B. | Overall Experience |
Clasificación:

Some staff was rude

geoffrey r. | Overall Experience |
Clasificación:

The people at U-Haul were polite courteous and very helpful I had a very pleasant experience there and would recommend it to any of my friends hope to do business in the future with you thank you

Sara L. | Overall Experience |
Clasificación:

The pod wasn’t ready the first time the movers got there so we had to reschedule and even then it wasn’t ready. I tried calling and was waiting for so long on the phone. It’s very upsetting ...

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