Comentarios del cliente para U-Haul Moving & Storage of East Providence

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of East Providence

Grado total:

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Angelo M. en

Grado:

Good people

Seiji A. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

The truck I rented had a broken visor hanging down and the drivers door was very difficult to get completely closed. This location was great though with assisting me, I had accidentally rented a 17 ft truck for the wrong time which they did not have but got me into a 15 ft quickly. Great staff here!

Judith Q. en

Grado:

Jordan king was a very intelligent and knowledgeable young man, an absolute joy to do business with.. highly recommended

Alex M. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

Brett T. en

Grado:

The ease of renting the pick up truck ,,without alot of nonsense ,made me want to be a repeat customer

bob t. en

Grado:

The guy at the counter was great. Thanks

Christopher T. en

Grado:

El cliente no dejó un comentario.

Michael J. en

Grado:

Went to droo off the at so we could unload and the gm was working cant remember his name but very helpful guy and returned my truck tonight at 656 and the guy helped me out even after 7pm both were very friendly

Michael P. en

Grado:

El cliente no dejó un comentario.

Kimberly S. en

Grado:

Your employees at the is location were awesome! Professional, friendly, and courteous. Went out of their way to make me understand everything. Thank you for fast and easy service for a last minute rental. Truly appreciate it. Kim Sorrentino

oclide l. en

Grado:

Great service thanks rosa ceballos.

Michael S. en

Grado:

Very busy, not enough people working slow

al L. en

Grado:

I thought the employees were friendly. Had a good attitude. Got me in and out of there quick.

Raymond P. en

Grado:

Windshield wiper broken on passenger side and washer did not spray on driver side.

Joan K. en

Grado:

I didn't appreciate being berated because I didn't make a reservation. This was a very last minute need.

Renato R. en

Grado:

The best service The Place was clean as a whistle

Donald S. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

The agent was extremely friendly and helpful. Really impressed.

Elijah C. en

Grado:

Fantastic employees and service every time. All of the staff is beyond pleasant and on the ball. They know what they are doing, are patient, and timely.

Daniel M. en

Grado:

Love this location have used them 3 times and always pleasant.

Corey D. en

Grado:

El cliente no dejó un comentario.

Richard M. en

Grado:

Convenience is the one reason I rent from this location. They are always professional and have lots of equipment to choose from for rental. The 6’ x 12’ Utility Trailer with ramp is an economic and useful alternative to owning a trailer.

oclide l. en

Grado:

Service was good

Marc C. en

Grado:

Employees were very helpful and friendly, next to the brand new Chevy truck I rented the service made it a decent experience. The price is what was not satisfactory. $60 for an hour was not expected at all for this short time and use.

James A. en

Grado:

El cliente no dejó un comentario.

nicholas P. en

Grado:

I followed the steps on my phone and pUt my keys in a Dropbox as the instructions entailed but was then given an attitude by an employee because they were still open

Vincent P. en

Grado:

Very happy with the personnel and impressed with the moving/packing product options-they have everything! However, extremely disappointed in my u-haul renting experience. The advertised rental has no bearing on the actual rental cost-I feel this is misleading at best. I chose a pick up location that u-haul changed but I was charged for the extra mileage. The store staff seem to have no power to satisfy customers-don’t you trust them?

patrick T. en

Grado:

Super efficient!

SAVANNA G. en

Grado:

Thank you for a great experience.

Joseph H. en

Grado:

El cliente no dejó un comentario.

Manuel R. en

Grado:

Clean and friendly employees

Thomas C. en

Grado:

El cliente no dejó un comentario.

Thomas H. en

Grado:

El cliente no dejó un comentario.

Paul R. en

Grado:

El cliente no dejó un comentario.

Benjamin S. en

Grado:

El cliente no dejó un comentario.

Josh G. en

Grado:

El cliente no dejó un comentario.

Amir C. en

Grado:

El cliente no dejó un comentario.

Ray P. en

Grado:

The team in East Providence were very helpful.

MURAT A. en

Grado:

All went well. Thanks for your help.

Paul S. en

Grado:

El cliente no dejó un comentario.

Anthony M. en

Grado:

Professional staff, easy to work with. I mistakenly reserved at the wrong location, called and had it transferred to this one. Easy as pie!

Adelita O. en

Grado:

El cliente no dejó un comentario.

Savahanna B. en

Grado:

Workers were very helpful

DAVID R. en

Grado:

The system to have delivery of the contents of the U-Box from the U-Haul facility to my home was very confusing and personnel on the phone were not helpful. I wanted a full service delivery of my contents to my apartment but to do that I had to go through another web site to find a delivery service. I found the process uncomfortable and confusing. Happily, I did the right things and I got my contents delivered.

Felix P. en

Grado:

The vehicle was the worst for traveling 1400 miles. It did not average more than 9.5 miles to the gallon which the vehicle was purchased for its advertised fuel saver. The Tow/Haul feature never worked and I had spent more than was planned for fuel costs.

Janissa G. en

Grado:

Nothing at all. Rosa provided exceptional customer service. She was friendly and very helpful. Thanks again Rosa for making my move easier.

Sergio C. en

Grado:

El cliente no dejó un comentario.

Manuel R. en

Grado:

I rented a 15’ truck thinking it was big enough, but the diagram on line shows that the inside dimensions is 12” 6’ , in length, which I needed at least 12’ because the items that I had to transport were 12 feet long , you should mention on line that The dimensions you have online is also added from grandmas Attic , not the inside box

Karen M. en

Grado:

I really like the uhaul ep. Very friendly. I feel they should have at least 1 other employee. They are busy there. Customers were waiting awhile for help!

Stanley K. en

Grado:

El cliente no dejó un comentario.

Seth C. en

Grado:

El cliente no dejó un comentario.

Hayden P. en

Grado:

El cliente no dejó un comentario.

Sean A. en

Grado:

Ricardo was awesome and very helpful-very smooth transaction

tara D. en

Grado:

El cliente no dejó un comentario.

Nataniel A. en

Grado:

El cliente no dejó un comentario.

Tyler I. en

Grado:

I an very thankful that I was able to pick up the trailer an hour early without any problems. And it is very nice to be able to drop it off at night after closing. The only thing I would improve is your credit card machine. It is slow at best and half the steps didn’t work; the man at the counter had to do a lot of it manually.

Jeremy C. en

Grado:

Guy at counter was alone and handled the flow very professional. Truck was ready to go and drove great.

Jonathan S. en

Grado:

Actually the first time i rented your equipment everything was fine. This time was really bad... they changed my pick up location three times, the app wasnt working, the customer service at night was Rude. The only guy who was actually nice and friendly was the guy at Orange, Nj when i was dropping off the equipment. Overall the experience was really bad.

Susan H. en

Grado:

El cliente no dejó un comentario.

Leanna L. en

Grado:

We have rented from UHaul before in different locations and states. This place was The Best. Very clean truck, friendly and helpful staff.

Anthony P. en

Grado:

NONE

Deborah H. en

Grado:

El cliente no dejó un comentario.

Guillermo S. en

Grado:

The lady who processed the rental was very knowledgeable, professional and courteous..!!!!

Stephen D. en

Grado:

Perhaps the staff and re-check their calculations. I’ve rented there twice before the exact same equipment except this time I called on the telephone and the man I spoke to said my truck wasn’t big enough to do what I needed to be done even though I got that same trailer and drove over 300 miles in total to bring a car back here and then did a local move with it till now he’s telling me my truck wasn’t big enough to do the task. Luckily for me a friend had a truck that suit his needs and let me get the job done. Personally I’ve made the same mistake on the computer and then when I realize what I was doing wrong the computer excepted my calculations but this man didn’t want to. I didn’t suggest it but after talking to me on the phone I think he would’ve tried anyway Thank you

Arthur T. en

Grado:

El cliente no dejó un comentario.

Christopher D. en

Grado:

The best selection and service around!

Steven L. en

Grado:

El cliente no dejó un comentario.

Rosa C. en

Grado:

Everything went smoothly and well!!!

SCOTT V. en

Grado:

I go to this location twice a year to rent a trailer to move my golf cart. every time the wait is an hour on average. sometimes there is only one person working on a Saturday morning, the busiest day of the week. my last experience was the worst. I did the online check in to save time. when I arrived you find very upset employees because the line is out the door and there are only two people working. I hook up my trailer and I am told the my 2018 f350 is not set up to haul your trailer, after setting everything up online. I ask why and was told my factory ford hitch is not set up to haul the trailer that I get twice a year for the last 5 years. I am told I yes I need hooks. so after losing it with your moron employee and being a crane operator for a living I provide hooks and shackles to satisfy this moron. I will never ever go back

Douglas M. en

Grado:

El cliente no dejó un comentario.

Danielle S. en

Grado:

El cliente no dejó un comentario.

Kimberly P. en

Grado:

All the customer service reps that are at this location are absolutely wonderful and accommodating. I cant thank them enough for being so nice and calming and courteous. Anyone that has moved knows hows stressful and overwhelming it can be and to have people in CS be kind is a blessing. Thank you.

Joseph M. en

Grado:

Excellent, keep up the awesome work. I've been doing business with you for years. I appreciate the vehicles (my rental today had only 3000 mi on it) the service, (very nice and knowledgeable) and finally, very fairly priced! Thank you again!

Stephanie B. en

Grado:

No one in store when I went to pick up truck. Called out to guy working outside on marquee. I could see he was annoyed at being disturbed. He acted very impatient behind the counter as he was bouncing, tapping his foot like Miss Thang with an attitude the whole time he was processing my reservation. I purchased some tape and he didn't bother to ask if I wanted it added to my reservation; I didn't. He seemed annoyed I was paying cash. When he finished, he sent me on my way to inspect the truck. I had to ask where it was since he didn't bother to tell me. I noticed damage and since he was nearby at the marquee again, I called out to him. I heard him whisper under his breath "Jesus Christ." He said he'd get a sticker, I suggested he get several. As I pointed out damage, he seemed annoyed again as he affixed the stickers. Like I was really wasting his time. Clearly, customer service was not his first priority that day. Worst experience I have ever had at a Uhaul. What can you do to improve for the next customer? Retrain him or keep him from interacting with customers altogether. Also, stop putting dollies and blankets in the trucks that we can't remove or use without paying for them. If I rent a truck, I want to be able to utilize every single inch of it without space being taken up with YOUR stuff you're trying to sell. Clean out the cup holders, too. Just nasty.

Brenda C. en

Grado:

El cliente no dejó un comentario.

Kevin S. en

Grado:

my preferred u haul location. thanks

Jennifer S. en

Grado:

I have used U-haul Moving & Storage of East Providence for years now, and I am a loyal customer. They are always friendly, helpful and professional. I am happy to drive slightly out of my way to use them. I have no reason to look elsewhere.

Neal R. en

Grado:

El cliente no dejó un comentario.

Jennifer B. en

Grado:

Absolutely the worst experience I have ever dealt with. From beginning to end. When I first rented with you guys I was told the date the moving company would be. They never showed, I also didn’t know at the time that you went through a third party. I had to be out of my apartment and be at work. 2 days later a moving company showed up. Instead of you guys fixing the problem I had to call these no one stepped up. Then on top of it you charged for company that never showed and I just got that reversed after almost 4 months. Then I try to get in my ubox and the East Providence location doesn’t answer there phone so I had to wait another 24 hours to pick up my U-Haul. My boyfriend gets charged an extra 80 dollars because we had the truck extra time because you guys can’t get it together. I am reassured that everything is all set and everything has been taking care per Sandie and then you charge me for a Ubox that I don’t have. Like how much more does a customer have to go through. They did nothing for me for all my aggravation. They gave me back my money that should have never been taken out in the first place.

Michael W. en

Grado:

El cliente no dejó un comentario.

Susan S. en

Grado:

A brief introduction to the controls and features of the vehicle would be helpful - e.g. how to adjust the mirrors, etc.

John E. en

Grado:

More lower level storage or install elevators. I was forced to rent the more expensive heated room since I can not climb stairs well

Edward C. en

Grado:

The last two times I rented there was fine this time the customer service representative definitely needs to work on his people skills

rachel B. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

I used the sharing program . The app wouldn't let me take photos of my license or a selfie. The mileage on the app compared to the actual milage on the truck was about 2000 miles less but it wouldn't allow me to change it on the app. The app said that there was 1/2 tank of gas when there was in fact less than 1/4 thank of gas and it wouldn't allow me to change that either. After 45 minutes of trying to get the process started I gave up. It was hours before the office opened and the customer service number left me on hold for and hour. Also the app said that I agreed to all the info about the truck when in fact it wouldn't let me enter anything.

antonio V. en

Grado:

El cliente no dejó un comentario.

Susan L. en

Grado:

El cliente no dejó un comentario.

Mark J. en

Grado:

Could not look up my name. I kept getting rejected saying I owe $500. Person who owed the money’s name was close to mine so I was blacklisted. Had to call headquarters to figure it out. Wasted an hour at store trying to figure it out while I had people waiting for me so I could move stuff. Ridiculous will not be back.

Lori B. en

Grado:

El cliente no dejó un comentario.

Ellen B. en

Grado:

El cliente no dejó un comentario.

lauren k. en

Grado:

They were great!

gissette f. en

Grado:

Good

Gary W. en

Grado:

Attendant (older male) was gripping about having to work on Sunday to all customers, very uncomfortable, and site did not have equipment promised. Attendant could not have cared less. Very disturbing customer experience.

Phillip G. en

Grado:

Outstanding customer service and support

Marc B. en

Grado:

El cliente no dejó un comentario.

Jeffrey H. en

Grado:

thats great

George O. en

Grado:

My truck did not start after only a 1-mile drive to my office. I waited for an hour to get back on the road when I received a jump. The $1500 worth of food in my truck was lost. The lady that came to help me was helpful. When I called customer service there was nothing that they said, they could do nothing for me. They said that I was to call the office where I rented. When I called the office the next day, Mr. Jimenez didn't really believe anything was wrong with the truck. I asked about credit he was reluctant to give it. He stated that he would credit me one day. And I did not receive it.

Chad D. en

Grado:

El cliente no dejó un comentario.

Barbara C. en

Grado:

El cliente no dejó un comentario.

Glen S. en

Grado:

El cliente no dejó un comentario.

Marc K. en

Grado:

Aries and Ricardo were great, and you can be proud that they are representing you. No only do they provide the service that is needed for the transaction, but they exude positivity about all things. They both have been with you for many years, ands they reflect a sense of ownership, pride, and confidence in all that they do. Further, when I returned the truck Saturday night, and spoke with tow of you staff--again, their enthusiasm and confidence in taking care of my questions was outstanding. I have rented from UHaul for decades, and you have instilled your staff with core values of care, diligence, and, oddly, joy and pride in what the are doing. I cannot remember the name of the nice lady with whom I spoke on Thursday, but I have too note that, again her enthusiasm and care for my question, but for the whole process. So, thank you. Whoever is responsible for training and enthusing these people has succeeded!!!

Richard C. en

Grado:

El cliente no dejó un comentario.

Kevin M. en

Grado:

clean and well organized

Jeannette T. en

Grado:

Do everything the same. We are very. Happy with your service

sage D. en

Grado:

El cliente no dejó un comentario.

Leslie B. en

Grado:

I was in and out of my storage for 4 months. I find the staff very friendly and helpful. It was always clean and I had no problems. billing and payment was easy with the on line app.

gissette f. en

Grado:

Friendly staff and clean facilities. Use of storage facility was easy.

Lynn W. en

Grado:

Very disappointed when I opened my storage liocker to find my items covered in mold. The queen mattress and box spring, a few tables, chair pads and linens are permanently damaged.

LOUIS A. en

Grado:

xxx

PAUL D. en

Grado:

the card reader did not work for over a year. I informed the staff a number of times. and nothing was done.i had to keep swiping over and over and it worked a few times only.

Barry G. en

Grado:

I was told that automatic billing was set up at the time of rental start and when it came time for the second months rent we found out that it wasn't set up correctly and we had to pay a late charge

Daniel H. en

Grado:

Vehicle was fine, but storage was disaster. 401-286-3267 cell. got there after hours. lock on unit. manager did come to unlock but was wrong size unit. now i have to pay for bigger unit than i want.

LEONA S. en

Grado:

I enjoy the staff members! Very accommodating !

PAULA N. en

Grado:

I was quite pleased at how U Haul dealt with my request. My cousin had cleaned out the unit, received help and greatly appreciated the staff.

Bridget A. en

Grado:

Our storage unit was indoors on a second floor. It was well-maintained, clean and never felt like our belongings were in jeopardy of damage or getting stolen. Very nice facility.

Dorin S. en

Grado:

Fine

Carina C. en

Grado:

The storage rooms have no lights. But other than that great service.

MICHAEL C. en

Grado:

I want to note that my rating is based only on the level of customer service I received throughout all of my interactions when being helped by Alex & Derek. I was a little disappointed in the unit.

margaret S. en

Grado:

The price went up way too fast... from 49.95- 74.95 in less then a year! I had to pull out!

dennis t. en

Grado:

No comment.

Carina C. en

Grado:

The staff are very helpful and explains everything step by step to make sure the client understand the process im very happy i choose u haul.

Melissa P. en

Grado:

Excellent customer service, very friendly and helpful.

Ken T. en

Grado:

Only wish it had an elevator or ramp..otherwise 👍

maurice l. en

Grado:

I was surprised by the size of the unit. The website states it can fit three bedrooms. I believe this is true if you have small furniture. I had to purchase two units to fit a two room apartment.

Joshua M. en

Grado:

Overall a good experience. If I ever needed a storage container I would come here again.

Derek R. en

Grado:

I noticed mold on items that were in the storage space. The items were in there for less than two months. Otherwise, everything was great.

Nick A. en

Grado:

It is annoying to be forced to buy a special UHaul lock, but otherwise, can't complain, it's exactly what I needed.

elmer t. en

Grado:

Great

Marlana G. en

Grado:

Worst run company I have ever done business with.

Eugene V. en

Grado:

I made a reservation months in advance. When I got to there,the size I had reserved was not available. The attendant said there was nothing he could do & he had to charge me for the larger one.

stuart b. en

Grado:

Thanks Rey and Sam for great customer service during my rental move-in and move-out.

KRIS S. en

Grado:

.

Allan E. en

Grado:

We will be using your facility again

john l. en

Grado:

Helpful and friendly staff. I will definitely use again. Thanks for the great service!

Jessica B. en

Grado:

I arrived 1 hour after they opened, unit wasn't ready. Wouldn't let me do paper work to set it up, told me to just come back "later." Wasted my time. I canceled my reservation and used someone else.

Denise w. en

Grado:

thank you

Jeffrey S. en

Grado:

Great guy at the front desk. Super helpful and so nice. Storarage spot is perfect

marlana g. en

Grado:

It was a good experience.

Michaela H. en

Grado:

Terrible customer service. Reached out to management and never heard back. Would never return.

TONYA B. en

Grado:

Some staff was rude

geoffrey r. en

Grado:

The people at U-Haul were polite courteous and very helpful I had a very pleasant experience there and would recommend it to any of my friends hope to do business in the future with you thank you

Sara L. en

Grado:

The pod wasn’t ready the first time the movers got there so we had to reschedule and even then it wasn’t ready. I tried calling and was waiting for so long on the phone. It’s very upsetting ...