Customer Reviews for U-Haul Moving & Storage of East Patchogue

469 reviews

87-89 Sills Rd   East Patchogue, NY 11772
(Located 1/4 mile North of Montauk Hwy At the old Fantasyland building)

(631) 576-4665

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm

Services at this Location:

Contact Us

(631) 576-4665

87-89 Sills Rd
East Patchogue, NY 11772
(Located 1/4 mile North of Montauk Hwy At the old Fantasyland building)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Mike and Cat were the absolute best. Customer service was top notch and they took care of all of my needs for a fast and easy process. This was the Patchogue branch in Sills Rd. By far the best one yet

Gary Lorandini 
Rating:
5.0

Very clean and secure facility

Lisa Reilly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michel Ayub 
Rating:
5.0

Wonderful service everything nice and clean thank you

Adrian Velazquez 
Rating:
5.0

Customer did not leave a comment.

CHARLES STEVENSON 
Rating:
5.0

Very helpful staff . They were kind and very supportive with our needs. I appreciate the time and energy to explain every details of the facility! 100% recommended! Very clean and very secure!

Renee Douse  |  First Impressions 
Rating:
4.0

My reservation changed without me being notifed. Really pissed me off and cost me 1.5 hpurs and about 50 extra miles kn my personal vehicle that was not necessary.

William Gehrgardt 
Rating:
5.0

Customer did not leave a comment.

ROBERT VANTASSEL  |  Overall Experience 
Rating:
5.0

Nice people and courteous

Jorge Ulloa Segovia 
Rating:
5.0

Customer did not leave a comment.

Desiree Glindemann  |  First Impressions 
Rating:
5.0

Smooth experience from pick up to drop off. Very professional & wouldn't hesitate for a moment to go back.

Roger Fonnest 
Rating:
2.0

Customer did not leave a comment.

Daniel Ferraro 
Rating:
5.0

Customer did not leave a comment.

Carlos Perez 
Rating:
5.0

Customer did not leave a comment.

Bonnie Sabella  |  First Impressions 
Rating:
1.0

Brian, who “helped” me yesterday (Saturday 3/2/24 @ 2:30pm) wasn’t really much help. I had simple questions for him such as “should this trailer be able to fit such item” which I got a response of: “it’s not my job to tell you how to move your stuff”. Then my next question “can you tell me the difference in renting a small van instead of a bigger trailer”… in which I got another obnoxious rude response from Brian: “It’s not my job to tell you what is the best or cheaper option for your move” in which I calmly responded “yes it is”. This location could be number 1 if you guys didn’t hire shmucks like him. So rude and unpleasant to deal with I absolutely won’t be coming back. Also the trailer sucked and opened when I was driving on sunrise and almost lost my stuff.

Stephen M Heuwetter 
Rating:
5.0

Ok

Jerzy Pilip  |  Overall Experience 
Rating:
5.0

If I ever rent a Uhaul again, I would never again choose the option to do the virtual check-in. It was inconvenient and a pain to deal with just to check-in and pick up the vehicle. I needed assistance from the employee on hand, so it really didn’t serve a purpose. It’s not user friendly and the live chat feature representative I wasn’t fond of.

Charyl Montgomery 
Rating:
5.0

Customer did not leave a comment.

MARTHAH TURCIOS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose pagan 
Rating:
5.0

Arrived as rhey were closing 8p.m. Agent allowed me the rime i needed to offload car and drop off car hauler

Stephen Molison 
Rating:
5.0

Customer did not leave a comment.

Lashelle Giles  |  First Impressions 
Rating:
4.0

Good service

Sal Lombardo 
Rating:
5.0

Customer did not leave a comment.

Christian Cognet 
Rating:
5.0

Customer did not leave a comment.

Kenneth Scarborough  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zachary Shiminski  |  Overall Experience 
Rating:
1.0

There was a leak in the roof of the U-Haul. I just moved to a new house with my family and half our stuff is completely water damaged. I’m so disappointed. My mattress, box springs, boxes of clothes all ruined. The ceiling of the U-Haul was caulked from what appears to be previous leaks. Why in the world would this vehicle still be rented to people!! So frustrated and upset to be in my new house and not even have a bed to sleep on anymore.

Taylor Foster 
Rating:
5.0

Everything was very easy

David Jolly 
Rating:
5.0

Michael helped me most of the time and was always helpful, courteous and knowledgeable. The other employees were great too!!

victoria vega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Manzitto 
Rating:
5.0

Customer did not leave a comment.

Christopher Pesqueira 
Rating:
5.0

Staff members both at check out and return were very pleasant and very professional. I would recommend this location highly

Helen joyce 
Rating:
4.0

staff member shr was superb

milton perez  |  Overall Experience 
Rating:
5.0

In and out fast service great people. Thank you

Thomas Noll 
Rating:
5.0

Great service nice people

Scott Braddick 
Rating:
5.0

Michael was Amazing !!!

MARI MONTEFUSCO 
Rating:
5.0

I rent from this location often, well maintained equipment and a new modern facility. On this rental I asked Mike about his storage as I may be needing a unit in the future. He showed me a few units and wow what a clean modern facility he has here! When the time comes I will definitely be renting a unit here.

Chris Knepp 
Rating:
5.0

Was easy and I had a great experience

Michael Dioguardo 
Rating:
5.0

The young man who helped me was very courteous, he was able to answer all of my questions.

Lance Krakaur  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER NEWTON 
Rating:
5.0

Customer did not leave a comment.

John Machado 
Rating:
4.0

Customer did not leave a comment.

Francesco Taormina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Octavia Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan Hernandez 
Rating:
5.0

Staff was friendly and explained everything to me, pick up and drop off was super easy and for the price well worth it when moving!

Danielle Zeidler 
Rating:
3.0

Helpers never came, waste of a rental

Eric Gomez 
Rating:
4.0

Customer did not leave a comment.

thomas manfredo 
Rating:
5.0

Great location very clean and nice place love the staff very kind and helpful and I think very reasonable pricing is awesome!

Evelysse Troche  |  First Impressions 
Rating:
5.0

Very nice customer service

colleen tavantzis  |  Overall Experience 
Rating:
5.0

Great customer service and very clean facility

DONALD KRAMPERT  |  Online Move In 
Rating:
5.0

There is nothing to improve everything at this location down to the employees were excellent, kind welcoming, and very helpful. Thank you very much for your services.

Evelysse Troche 
Rating:
5.0

Everything was excellent! Thank you!

Lindsay Raynor 
Rating:
5.0

There is No reason I had to pay almost $700. For a car trailer. Especially I rent all the time. You are pricing yourself out of business. There only $1700 brand new. There is a trailer place on my street. I just went and got a price a few minutes ago.

William Lefferts 
Rating:
1.0

When I walked in the store there was no one in it to help me so I patiently waited for around 20 minites before I decided to walk around outside and look for someone sure enough I found the one person working there attending to a returned vehicle every other storage facility I have been to there was usually 2 people on site. I was looking for a unit close to the front door but was told those where not available until the ones that where much further away where rented out I wound up renting one that was all the way on the other side of the building also I was not allowed to look inside a unit until I rented it which didn’t make sense to me because the first one didn’t go straight in it went to the right which I did not want so had to go back in office and wait for the one person to help other people first then the next unit had a beam in it and I did not want that one either it took me about 1 hour to rent a unit which was ridicules because I was there first thing in the morning but had to do a lot of waiting around which was not why I went ther early. I was also looking to rent a parking spot for my RV but was told I was not able to with no real reason why when the parking lot looked ready to go with only one other trailer parked in it so not happy with my experiance at this NEW facility that’s why I only stayed for 3 weeks until I found a better place for me my belongings and my RV this is why I will not recommend this location to family and friend's.

DARRIN ROBERTS  |  Overall Experience 
Rating:
5.0

Great service.

Walter Belinsky  |  First Impressions 
Rating:
4.0

I used the app it wasn’t working I couldn’t finish the transaction The pin pad wouldn’t take my credit card But the truck didn’t break down and I got my furniture move finished so it was a little frustrating but successful

james galizia 
Rating:
5.0

Customer did not leave a comment.

JOSEPHMANUEL ROJAS 
Rating:
5.0

The Manager, and Asst. Manager in Patchogue, NY, were excellent: professional, knowledgeable and very personable and patient. They make customer service their top priority. The automated on-line interface is not working without glitches, hiccups and freezing. It is extremely frustrating for a customer to be forced to function “remote.” The chat took forever and sometimes it was completely not responsive. Overall, the service and people are great. UHaul is the. BEST! Thank you.

JOHN ELWIN KOCAY 
Rating:
5.0

Great team very helpful and flexible

Tahara Elliot  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHERYLLYNN LOSTRITTO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVIDP MULLIGAN 
Rating:
5.0

The representative at pickup was quick and efficient. Made sure my trailer setup was safe. The return representative was attentive and helped me quickly. Great location and staff

Dharmawan Indrathaher 
Rating:
5.0

Customer did not leave a comment.

Hiram A 
Rating:
5.0

Very well managed facility, Staff member was helpful. Using the equipment was simple.. Thanks again Uhaul

Timothy Lupo 
Rating:
5.0

Great service as always at Uhaul. This facility was immaculate and the staff was extremely helpful and professional. I would highly recommend this location and the uhaul company in general for all living and storage needs.

denise mullins  |  Overall Experience 
Rating:
1.0

The owner/manager Michael Birin was an arrogant “professional”. I got a random damage that wasn’t even legit, possibly broken BEFORE i got the vehicle or visible or on it when i left…. charged to my card. HE WAITED 24 hours after trying to charge my card to call me about the damages. He was rude and lied about the events to get some kind of damage fee. He then doubles down when i come in person to see what damage was done. He proceeded to lie and point out damages that weren’t there when i left the vehicle.(i have video and pics) There’s also no sign that it was even on the vehicle before i left. It could have been broken before i got it or after i dropped it off and it was raining all weekend. Still no damage was seen on my end. The problem Comes in…..when this person then lies about the transaction and after he attempts to charge the lie on my card, HE THEN calls me to tell me about the damage. Not before. After. He says he dialed the wrong number on Sunday then dialed the right one on Monday. This man at this location is a sketchy weasel. And should be fired or removed for foul play. Disgusting individual and fraud.

Saadiq SYLVESTRE 
Rating:
5.0

I have to say that I was very impressed when I originally booked the truck as well as when I dropped it off great courteous employees I will highly recommend

JOSEPH CAPORASO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES MASTELLONE 
Rating:
5.0

Michael and his team could not have been nicer and more helpful. The trucks are clean and easy to use, the facility is spotless, and they were extremely flexible about my reservation and move-in dates. I am grateful to be storing my things with them and would highly recommend UHaul to friends and family. Thank you!

Anastasia Gochnour  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mirope De 
Rating:
5.0

Mike was very thorough, clear, and helpful.

John Vazqueztell  |  First Impressions 
Rating:
5.0

No recommendation at this time You are doing great!

Rosetta Harrison 
Rating:
5.0

The customer service person was excellent !!! The on-site manager really helped me and was very professional

colleen tavantzis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Reilly  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Holly Allen 
Rating:
5.0

Customer did not leave a comment.

Robert Pang 
Rating:
5.0

Friendly, helpful and excellent experience!

Debra Groh   |  First Impressions 
Rating:
4.0

Please service the truck it repeatedly cut off while driving

Sharonn Swinton 
Rating:
5.0

Great service

james mcgrath  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW DEVERE SMALL 
Rating:
5.0

Customer did not leave a comment.

Karl Knoth  |  First Impressions 
Rating:
5.0

I was very surprised at how clean and convenient it was

Rosetta Harrison  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DARRIN ROBERTS 
Rating:
5.0

Customer did not leave a comment.

Shavon Ferebee  |  First Impressions 
Rating:
5.0

The BEST!!!

shanika hutley  |  First Impressions 
Rating:
5.0

Your staff was great!

Ashley Kopp  |  Overall Experience 
Rating:
5.0

You’re staff are very helpful and polite to the customer

Victor Navarro 
Rating:
5.0

Very good service and they have all equipment for move

DINADEL CARMEN HERNANDEZ 
Rating:
5.0

A+ Employees were great. Very pleased.

Douglas Bell 
Rating:
5.0

Pick up and drop off were smooth and efficient and the worker who helped me was friendly and knowledgeable.

Tracy Rytwinsky 
Rating:
5.0

The personnel was very helpful and recommended what was required for my need. Good pricing too for the amount of space. The facility was immaculate except for the weather control.

Frihdson Frias  |  First Impressions 
Rating:
5.0

Everything was great. Service was impeccable.

Fred Watson III 
Rating:
5.0

Customer did not leave a comment.

Aaron Alexander 
Rating:
4.0

Customer did not leave a comment.

jeffery dimaria 
Rating:
5.0

Customer did not leave a comment.

Tashana Small 
Rating:
5.0

Best customer service and professional

Ronald Victor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor Navarro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evan Moston  |  Overall Experience 
Rating:
4.0

I didn't like the impersonal login barcode check-in. I ended up asking the attendant to take over my phone to check me in to rent my truck. What a ridiculous waist of time! Loose this option at this location - most of us in the area are of the age where we prefer customer service.

MARKWILLIAM VAN WAGNER 
Rating:
5.0

Customer did not leave a comment.

ADRIAN VELAZQUEZ 
Rating:
5.0

Love the customer service! They’re ALWAYS awesome. Thank you for making it easy.

Christopher Navarro 
Rating:
5.0

Customer did not leave a comment.

JOHN BOSCO 
Rating:
5.0

Customer did not leave a comment.

Michael Hoffman 
Rating:
5.0

Customer did not leave a comment.

Kashonda Watson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

joseph manascia  |  First Impressions 
Rating:
5.0

Free gas!? Other than that, there's not too much you can do to improve the experience... Perhaps topless hot check in babes...😉

Charis Schlesinger 
Rating:
5.0

Get the location some more inventory. I’ve wanted to rent a few times but they had nothing. Great location and staff. Needs more vehicles

Joseph Arthurs Jr 
Rating:
5.0

It said $19 per day but they charge me$150.00 !!!

NOEL DINHAM 
Rating:
4.0

You need to keep better records. The day of the rental, I called 2 hours earlier to reserve a cargo van but when I got there, there was no record of me at all. I wound needing the van for a 2nd day, and called in an hour before it was due back to let them know. They had trouble finding me in the system at first, but then said I was good to go. Later the person I left as back up contact got a message saying the van was over due and your attempts to contact me were in vain and would they pass the message along. I have no record on my phone of your company trying to contact me. Fortunately everything went well. The staff was pleasant and courteous and the return was simple and easy.

Bruce Robles 
Rating:
5.0

Nothing, everything went smoothly thru the whole process. Only thing is they used the wrong number at the beginning. We had to call and change it.

Paul Salke 
Rating:
5.0

Customer did not leave a comment.

BETHANY MULVEY 
Rating:
5.0

Customer did not leave a comment.

JOSEPH NAPOLITANO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRYSTLE KINGSTON 
Rating:
5.0

Great experience. Excellent staff

Dennis French 
Rating:
5.0

Customer did not leave a comment.

Dawn Mack 
Rating:
1.0

Was informed morning of pick up that there had been some sort of oil spill in the bed of the truck and it was cleaned to the best of his ability. It was not clean at all. Spent 30 mins cleaning it myself at my house. He did offer mats for free but still annoying since I was moving all my house furniture. Truck felt like it could fall apart at any moment and they left it on E.

ralph marques 
Rating:
5.0

Customer did not leave a comment.

Nestor Blyznak  |  First Impressions 
Rating:
5.0

Nothing

shane farina 
Rating:
5.0

Very helpful staff

Fatmir Barolli 
Rating:
5.0

Customer did not leave a comment.

LUISANTONIO RODRIGUEZ 
Rating:
5.0

The staff at the East Patchogue location were friendly, helpful and made the experience almost effortless.

Daniel Kellachan 
Rating:
4.0

A better selection of truck that's maintained to take out on a long trip.

Eugene Marrero 
Rating:
5.0

Customer did not leave a comment.

maxinina rodriguez 
Rating:
4.0

Customer did not leave a comment.

Chelsea Cannon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GHALE LAKPA 
Rating:
5.0

Great facility and friendly staff.

David Plowden  |  Online Move In 
Rating:
5.0

Everything went perfect as planned. Great customer service.

Anthony Tarantola 
Rating:
5.0

Excellent service I recommend everyone

CARLOS ZHIMINAYCALA 
Rating:
5.0

Customer did not leave a comment.

Alice Kentrianakis 
Rating:
5.0

Doing the online mobile instead of going inside is very annoying and time consuming. Wasted 20 mins doing the process three times because of bad service. There should be an option of ALWAYS going inside and having your workers do it. Which I’m sure they could have had me out in 5-10 mins. Vs my 30 mins

Christopher Navarro 
Rating:
5.0

I thought the staff especially accommodating, professional, and personable.

ira hayes 
Rating:
5.0

Customer did not leave a comment.

Alejandra Zapata hembyj 
Rating:
5.0

The staff was very helpful

Fatmir Barolli 
Rating:
5.0

Move in experience was easy.The staff is excellent.

Judith Byrd  |  First Impressions 
Rating:
2.0

Technology and app are so bad and slow

Toby Taylor-Willis 
Rating:
5.0

Everything went as expected or better!

Lucy Taylor 
Rating:
5.0

Keep up the great work that your staff does on a daily basis.

jaime gonzales 
Rating:
5.0

Very positive experience. Michael and Mason were very professional. Easy in and out.Highly recommend

JAMES HAVERTY 
Rating:
5.0

Good service

VICTOR PENARANDA 
Rating:
3.0

Customer did not leave a comment.

Alex Taylor 
Rating:
4.0

Customer did not leave a comment.

Nelson Villalta 
Rating:
5.0

Very clean, and well organized. Friendly staff, and very informative, also very convenient! I like that they have carts and mattress carts for your belongings …. FIVE STARS ⭐️⭐️⭐️⭐️⭐️

Janice Peda  |  First Impressions 
Rating:
5.0

Not applicable

Lawrence Smith 
Rating:
4.0

Customer did not leave a comment.

Chris Bell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Victor Efimetz 
Rating:
5.0

Rob the attendant was excellent

Andrew Cummins  |  First Impressions 
Rating:
5.0

Keep up the great work…..

Rah-Toyia Coffey 
Rating:
1.0

Trailer was missing chains, very dangerous was not able to use but still had to pay. Shame on you guys at uhaul. I will be going to social media with pics and the recored phone call where you make it clear you don't care about your customers

JOSEPH BALDWIN 
Rating:
5.0

Thank you!

Michael Ramirez 
Rating:
3.0

Customer did not leave a comment.

OTIS POPE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael SEIDEL 
Rating:
5.0

Customer did not leave a comment.

Nicole Burks  |  Online Move In 
Rating:
5.0

Price was good, staff was real nice and helpfu

GARY LIBERTELLA  |  First Impressions 
Rating:
5.0

Very happy to move in; very quick, clean, and friendly! Very, very satisfied!

Diane Kastendieck  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal Crowley  |  First Impressions 
Rating:
5.0

Mike and his staff were more than helpful. Being my first time using a storage center I had a lot of questions which all were answered with patients.

Clifford Jansen  |  First Impressions 
No reviews have been submitted for this location.

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