Comentarios de los clientes para U-Haul Moving & Storage of East Patchogue

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of East Patchogue

Clasificación general:

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DANIEL R.
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El cliente no dejó un comentario.

SABINE F.
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El cliente no dejó un comentario.

Daniel M.
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Employee was not wearing a mask and had to be asked to put one on.

TERESA M.
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El cliente no dejó un comentario.

SHARON T.
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Have More Medium Boxes With Handles But Jeff Boerner Was Excellent Knowledge Of Everything Was Excellent

Thomas N.
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Was a little upset at the clerk. While turning the truck over to me and when I was returning it the truck back the him he was not wearing a mask either time!

Alfonso M.
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I was happy with the location and equipment. I was also happy with the customer service representative I spoke with at the 1-800 number. But I would never again use or recommend your online rental / return service and would only rent / return during office hours. The pick-up process was tedious and time-consuming. When it was time to return the equipment, the app could not verify my location for the drop off even though my phone setting was on. Since you don't offer an option to use the scan code at the drop off location, I had to call customer service. This caused me to spend 20 mins on hold, after a stressful and strenuous move. The rep was helpful and friendly but I will not use this service again

Yamina J.
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I got charged two times for a dolly cart

DORIN O.
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El cliente no dejó un comentario.

John F.
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Representative was excellent and truck was excellent.

JOHN C.
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Not a thing service was excellent at that location thank you

Michael D.
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El cliente no dejó un comentario.

Jamie U.
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El cliente no dejó un comentario.

Jason C.
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The app on android could be better and faster, many steps have to be repeated before it works.

Salvatore T.
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El cliente no dejó un comentario.

Craig F.
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El cliente no dejó un comentario.

jason N.
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El cliente no dejó un comentario.

william M.
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Your company charged me 119 for 1 extra day when it says in big letters on van 29 per day after paying 350 for weekly rental. Also charged 25 for cleaning for a little sand on floor that came off my boots. I would assume due to corona virus you are cleaning all vehicles anyway. I will never rent a uhaul again.

Brendan G.
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wish for more availability, but every experience here has been positive. Good people, good results.

charisse C.
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I think Uhaul has a horrible after hours drop off process. So much happens during a move and unfortunately I left my cell phone at home during check out and could not follow the appropriate processes and was charged an additional $20. Also, the prices you constantly list as your starting price points never really happen. I will never use Uhaul again. My rep was awesome though, its not his fault your processes are so poor. Inconveniencing everyone for an extra $20 on top of false advertising regarding your prices, be more upfront, it's 2020, people are tired of hidden fees, or hearing something completely different than what you advertised just because you want to get them in the door. Highly disappointed.

doris W.
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No Comment

Vincent L.
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It's all good.

joseph B.
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El cliente no dejó un comentario.

Brendan G.
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Excellent facility and people. Flexible, professional and positive.

nada M.
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great customer service. very courteous and flexible. highly recommended!

Akin A.
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El cliente no dejó un comentario.

james M.
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The van I rented had apparently, according to the employee I dropped it off with, been rented for months to a heavy smoker with a dog or dogs. The van reeked of cigarette smoke, and both of the seats were covered in imbedded dog hair. I'm not sure this facility was doing anything to clean these vans between uses. Though nice enough, the employee acted utterly powerless to do anything about the condition of the van or the situation in general. My allergies are still bothering me from this experience. Sorry to write. Have had good experiences in the past with uhaul.

Angel R.
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Firstly, the digital check in was highly inconvenient as your customer service agents are slow to respond, even slower to address an issue and wholly incompetent and lacking common sense. I had to push back my reservation an hour and half waiting for your incompetent employees to assist me. Secondly, I requested a dolly with my order which was not in the truck nor expressed to me where I might be able to pick same up. This experience has made me never want to do business with UHaul ever again. That holds true for my endorsements. Worst customer service on the face of the earth and just bad experience. “How you do one thing is how you do everything.”

William K.
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El cliente no dejó un comentario.

Michael R.
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El cliente no dejó un comentario.

Jeffrey T.
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The customer service was outstanding! The staff was very helpful and friendly. Everything went as expected or better. I would definitely rent from them again.

Michael K.
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The staff was great and as the location continues to renovate I am sure it will improve

VINCENTF A.
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El cliente no dejó un comentario.

Kevin D.
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Nothing, everything went smooth. Customer service was great and would definitely recommend friends and family

diana D.
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i purchased for a furniture dolly and i never recieved it with the truck had to carry all my furniture i made them take it off the reciept since i never recieved it

Kurt M.
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My fuel tank was almost full, about 7/8, when I picked it up. I returned it with the needle above the full line.

herberto E.
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Finish renovating the building.

NELSON L.
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The price is to high and They charge me 2 times now I have to go the store and try to fix this problem waste my time and money

John W.
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El cliente no dejó un comentario.

Luis M.
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El cliente no dejó un comentario.

PAMELA L.
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El cliente no dejó un comentario.

Bernadette P.
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Gentleman working very professional and very accommodating!!

Leonard S.
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Make the pickup process less confusing

Sheldon F.
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El cliente no dejó un comentario.

frank L.
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No improvement needed everything was very professional

Tony M.
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The truck pulled to one did on the steering made it hard to drive,

Lanette L.
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El cliente no dejó un comentario.

joie S.
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I had a excellent representative who represent U-Haul perfectly I was impressed thank you very much !!!

Admen N.
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Communication skills would be the first thing and treating a customer like it means something and not lying to a customer with help from your company's benefit Not the customers I experience overall was very bad it cost me money to rent from your company I was given a smaller truck and a trailer and told it would be the same size of the vehicle they were supposed to give me which was a 26 for her and gave me a 15 foot truck plus a trailer to equal the length but not height Enough in inside Now I'm paying for a storage for another month because I was not able to fill up the trailer and truck to remove my items the truck was smaller in size and with also the trailer and because of this it cost me more money I am very disappointed for the horrible experience I had with your company

Thomas E.
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Gentleman Aaron was extremely friendly and helpful. Very nice employee you got there. Someone you should be proud to employ Thanks Aaron

Edward M.
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Truck was clean. Engine light cane I. Several times. Truck engine sounds like it needs a service of some kind

Brendan G.
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U-Haul rocks. U-Haul is my goto.

raymond N.
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Nothing everything was perfect thank you

Cheryl D.
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El cliente no dejó un comentario.

jazier K.
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Great customer service!

james P.
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El cliente no dejó un comentario.

Tynesha H.
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I selected the option to check in on my phone. It worked up until the approval step. I eventually had to go inside which is what I was trying to avoid.

Howard S.
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I picked up van on Tuesday (8/27/2019) morning about 9 AM....when I returned it on Wednesday (8/28/2019) it was about 1:45 PM...the place was locked up and I prefer to deal with a person than dropping the key into an orange box. Why was there no one available in the middle of the day?

Ashley L.
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El cliente no dejó un comentario.

james G.
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Had what I needed Quick pick up and drop off

edward H.
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Location was excellent.

Costanzo D.
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El cliente no dejó un comentario.

james G.
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Close off the front of the store so it not open to the big warehouse Equipment was new and service was great

Cheryl D.
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Great experience. Highly recommend.

pamela G.
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Awesome service

Cory M.
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This whole experience has been awful. Last three times. I reserved at Tomar Automative in Patchogue, and when I go to pick up, it's not there, and we were sent to the East Patchogue location. Took 2.5 extra hours. Then, I go to drop off at Tomar (which is where I reserved and NEEDED to drop off) and it won't let me through the app since the location is now east patchogue. Then I get charged an extra fee. It's crap. Not talking highly of U-Haul right now.

joseph P.
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Excellent customer service,can not say enough about the person behind the counter. I would ask you to look into the computer he was using. Seems it locked up twice when he tried to enter the data. Thanks for the great service!!!!

michael C.
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Arron was awesome.the place is under construction that y i said average but other wise great

ray T.
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They are still waiting for construction permits so all they have are rentals and some supplies - however the staff is helpful and professional

Sheryl L.
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El cliente no dejó un comentario.

Diana R.
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El cliente no dejó un comentario.

cheryl D.
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Very professional

Jesenia L.
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Next customer will be completely satisfied as long as they are coming to this location!

KATHY M.
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Very professional

howard S.
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I returned the vehicle in what I was told were business hours for that day. No one was there as I got there before told closing time,

Larry C.
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Having rented 3 weekends in a row, pickup was still a long procedure. Especially standing out in 30 degree weather.

Larry C.
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Have rented numerous time from Uhaul, obtaining truck should be quicker. Long time to stand outside in winter.

Virginia C.
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El cliente no dejó un comentario.

Glenn R.
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El cliente no dejó un comentario.

Seth B.
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I am very upset with my experience yesterday using Uhaul. First off I was moving from Long Island NY to New Jersey. They told me I was not able to do a One way move, which would have saved me $100 easy. I thought Uhaul was known for picking up at one location and dropping it off at a totally different location. Then the employee helping me said he would help me out by not charging me for all 210 miles(round trip) but when the van was returned, I received a second charge, this one for the additional miles, so he completely lied to me. If you are going to offer a discount, then keep your word!! Don't say you will and then when I get home I get charged a second fee. Very unprofessional. Lastly I got emails from Uhaul talking about their $50 guarantee that I would be contacted the day before my scheduled pickup to confirm my reservation but I did not receive a call or email. When I told him that day of pickup, he did nothing about it.. Over all it was a horrible experience and I would never use Uhaul again. Paid over $300 to use a van for a few hours. Lies, Lies, Lies!!

RICHARD S.
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A restroom and your employees of very courteous and very knowledgeable very nice people

Khvicha J.
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Computer very slow and after waiting for an 1 hours (my pick up time was 11.30 and I left the place @12.45 ) still couldn't get my contract !!!!

don T.
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Very satisfied with my experience I will continue to do business with this location

Kate C.
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El cliente no dejó un comentario.

ROSLYN H.
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Please try and fix the onlone experience still waiting for you to release my funds

john S.
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El cliente no dejó un comentario.

john Z.
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El cliente no dejó un comentario.

EDWINA F.
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If you sign up for a particular rig for a particular day, you damn well better have it when the customer arrives. If you don't have it, GO GET IT! And by all means do not let a young kid sign up your chain in such a way as it will drag the carmack

Nacole L.
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I would say that It would be helpful if the staff come out to the truck and show you where everything is.

janis S.
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since there was much confusion to me i did not use the robinson ave haul i used the haul on route 101 patchogue yaphank rd it was very frustrating for me as i could nto use the app no one would answer the 1-800 number and if not for Aaron and Sylvia i dont know if the rental would have worked out. never again will i go with a phone app to so the review you are asking me for is not the haul i rented and the one i rented does not come up in the system.

norma F.
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I really thank the guy who help me out this pass weekend didn't reserve a truck on advanced and it was nothing for the weekend but he founded a truck in the afternoon really appreciate the help

Susan J.
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Do something about the wifi! It was difficult to use the app and had to walk around to find a signal. Otherwise, great experience.

Michael V.
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Had I left it to U-Haul I would of showed up and the truck size I reserved wasn't going to be available. So I had to reserve another van at a different place. No happy

JOHN R.
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El cliente no dejó un comentario.

Robert A.
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Improve app so if you pass over step 6 you can still go back and retrieve code for 24/7 locker. Key was in locker but could not get code without manager coming back to U-haul

robert V.
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Sylvia at the location was extremely professional even in the face of software issues. Came in her day off to accommodate my rental needs!

Susan J.
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Not a thing!

Lori C.
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El cliente no dejó un comentario.

Danielle D.
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They need to be more specific that they actually charge your credit card bc they usually don't have cash on site.

Prescription del M.
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Need a few more rental vehicle's at this location

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