Customer Reviews for U-Haul Moving & Storage of East New Market

974 reviews

5403 Mount Holly Rd   East New Market, MD 21631

(410) 228-2102

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(410) 228-2102

5403 Mount Holly Rd
East New Market, MD 21631

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael Collins 
Rating:
4.0

Great customer service, took the time to show me the unit so I could see the size and really get the space

Jill Dail  |  First Impressions 
Rating:
5.0

Manager Samantha was extremely helpful and courteous.

Shawn Abbsi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA WALINSKI  |  First Impressions 
Rating:
5.0

Nothing the installer was great.

Raymond Lardani 
Rating:
5.0

Drivers side rear mirror was loose and constantly shifted. Is there a tool available?

David Ray 
Rating:
4.0

Customer did not leave a comment.

gloria ross 
Rating:
5.0

Customer did not leave a comment.

BONNIE GREEN 
Rating:
4.0

Customer did not leave a comment.

GLORIA ROSS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa sutton  |  First Impressions 
Rating:
5.0

Would be great if you had backup cameras on your equipment!

David Ray 
Rating:
5.0

In site process fairly quick and easy. Online reservation process, while relatively easy, too long to go through all the options and decline each page - also note the a lower “no thank you” link did not advance page to finish reservations - realized there was another link on top of page that did work

Doug Kujat 
Rating:
5.0

Great customer service

robin jones 
Rating:
5.0

Customer did not leave a comment.

Russell Berard 
Rating:
5.0

Customer did not leave a comment.

Harry Dwyer 
Rating:
5.0

Customer did not leave a comment.

Nancy Walker 
Rating:
5.0

Customer did not leave a comment.

James Cox 
Rating:
5.0

The facility was huge. Well stocked and the two women were extremely helpful. Although one was a trainee who was doing her very best, but had a lot of questions. The one woman in charge was trying to help for people at the same time. They were extremely efficient but overworked. Extremely courteous.

siobhan archard 
Rating:
5.0

Very good

Ramu Ravella 
Rating:
5.0

Customer did not leave a comment.

John Cantville  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Cantville 
Rating:
5.0

Customer did not leave a comment.

Roderick Purnell 
Rating:
5.0

Customer did not leave a comment.

LaTanya Wilkerson 
Rating:
5.0

Customer did not leave a comment.

Crystal Yockey 
Rating:
5.0

Customer did not leave a comment.

Curtis Stanton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis Stanton 
Rating:
5.0

Customer did not leave a comment.

Jordan Hudson 
Rating:
5.0

thanks,service was execellent nothing too improve!!!

Michael Mcartor 
Rating:
5.0

Everyone was very polite and the installation was quick and easy

Dean Jacoby 
Rating:
4.0

Customer did not leave a comment.

pamela JENKINS 
Rating:
4.0

Customer did not leave a comment.

Joshua Rozelle 
Rating:
5.0

The team was super professional and helpful Thanks

James Brummell 
Rating:
5.0

Customer did not leave a comment.

catherine gullion 
Rating:
5.0

Agent was knowledgeable and courteous.

Hilary Rhock 
Rating:
5.0

Customer did not leave a comment.

Chris Kalinski 
Rating:
5.0

Customer did not leave a comment.

Wayne Davis 
Rating:
5.0

Customer did not leave a comment.

Thomas Vail 
Rating:
5.0

Customer did not leave a comment.

James Stewart 
Rating:
5.0

All went smoothly and your two drivers were both terrific. No improvements needed!

Chris Nelson 
Rating:
5.0

The equipment was clean, but has either a coolant leak or blown head gasket.

Aaron Salisbury 
Rating:
2.0

I had an appointment to pick up a truck at 4pm. I arrived at 3:58 to a sign on the door saying “Ran to the bank, be back soon” At 4:15 Samantha arrived with her son and Taco Bell in hand. She proceeded to help someone else who had been waiting in their car and jumped in front of me. I was on a set schedule to get things moved and I wasn’t able to get my truck and on the road until about 425/430. I am very disappointed with the customer service.

Kara Barnes 
Rating:
5.0

This is a very good storage facility that I have been using for 22 years. Your staff has been very helpful and friendly. I particularly would like to say thank you to Samantha, Shelly, and Mikaela.

JAMES KIDD  |  First Impressions 
Rating:
5.0

Samantha, Shelly, and Mikaela were all very pleasant and helpful. A big thank you to each of you. Jim Kidd.

JAMES KIDD 
Rating:
5.0

We walked in to get a uhaul for a couple of hours and they had the van we could use. Customer service person was very nice and got us in and out in a timely fashion.

Alexis Kairys 
Rating:
5.0

We got the storage unit yesterday and have moved boxes and items in yesterday and today. So far, we are happy with all aspects of the facility. The woman who worked with us at the front desk was very personable and thorough.

KATHY CAPER  |  First Impressions 
Rating:
5.0

Samantha Mister is fantastic. Couldn’t ask for a better customer experience.

TRACY KILGORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Shaughnessy 
Rating:
5.0

Amazingly simple process. Thank you

Andrew Jones 
Rating:
5.0

We did have a bent latch on one door but we figured out how to fix that issue

Cheryl Todd 
Rating:
3.0

Reaching someone via the “My Move” phone #…customers sit on hold in excess of 30+ Minutes.

Lisa Lawson 
Rating:
4.0

Customer did not leave a comment.

Rodney Brooks 
Rating:
5.0

Customer did not leave a comment.

LISA HARE  |  First Impressions 
Rating:
5.0

Wonderful experience! Would recommend to anyone and will use again!!

Hinda Tanzer 
Rating:
4.0

Customer did not leave a comment.

Sharice Watkins 
Rating:
5.0

Customer did not leave a comment.

Curtis Christensen 
Rating:
5.0

Your customer service is excellent. Everyone we had contact with was pleasant, patient & helpful.

Regina Hall 
Rating:
5.0

Customer did not leave a comment.

STEPHANIA SHAW  |  First Impressions 
Rating:
4.0

Friendly staff

GARY HOPKINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom Cone 
Rating:
5.0

My experience at U-Haul at East New Market, Number 926029, was excellent. In particular, I would like to commend Ms. Mykala and Mr. Kenny for their wonderful assistance as I was closing out my unit. They were amazingly personable, friendly, and extremely likeable, so much so that Mr. Kenny and I started talking about old trucks, since I was driving one that he liked. The premises were extremely clean, including the restrooms, and Ms. Mykala said that they spend a lot of time making the place look nice during slow hours. In moving out, I met a number of other customers either moving in or accessing their units, and they were extremely pleasant as well. I would certainly recommend this U-Haul for anyone considering a storage unit. Great personnel, great experience!

DOUG COOPER  |  Overall Experience 
Rating:
2.0

The Staff was friendly, but Not long after I rented the unit, the rent went up under the excuse that the company needed to fix or replace lights around the property which NEVER HAPPENED! The lights are either still out or they flicker (which is a major distraction when driving on route 50 as the lights flash like a strobe and the State has been contacted in regards to this)... Calling me more than once per day was harassing not only to me but my family as well. I lost my mother in-law and mother during the time I was renting.... and life circumstances kept me from being on time however; No matter what my situation will be in the future, I will not use Uhaul ever again because of the harassing emails, phone calls and text messages. Best of luck.

PATRICK TREGO  |  Overall Experience 
Rating:
5.0

Love the new fiberglass Ubox design. They are much stronger structurally, more secure, and have an overall better design.

Peter Nason 
Rating:
5.0

Customer did not leave a comment.

Hezekiah Barrett IV 
Rating:
5.0

When we got the usual there was a north dorchester senior graduation yard post left inside on the side rails. Just double checking the usual before the next customer takes it and leaves would be good

Jeremy Sharpe 
Rating:
5.0

They must have been very rough with my box because numerous items were broken and a lot had shifted despite my best efforts to pack it tightly. Overall this made me experience very disappointing

greg sachs 
Rating:
3.0

Employees have always been great. Helpful and courteous. ( Samantha, Shelly extremely helpful to senior and Tia. I don't feel it's justified to raise monthly fee.There has never been an improvement to my unit ... (2/2014

DIANE SEIDMAN  |  Overall Experience 
Rating:
5.0

staff at this location is top notch! super friendly and informative. everything was executed with efficiency and care.

Kira Forest 
Rating:
4.0

Customer did not leave a comment.

Michelle Goodwin 
Rating:
5.0

Customer did not leave a comment.

Reinaldo Martinez 
Rating:
5.0

Tell them EXACTLY what it would cost to have a box delivered , shipped and delivered AGAIN , not happy with the price , GO PODS !!!!!

tom schlett 
Rating:
5.0

Nothing

Patricia Lee 
Rating:
5.0

Customer did not leave a comment.

Jonathan Ellsworth 
Rating:
5.0

Billing web site needs work

Paula Austin 
Rating:
5.0

Customer did not leave a comment.

STEPHEN HALE SR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Petrilla 
Rating:
5.0

Customer did not leave a comment.

william murray 
Rating:
5.0

Customer did not leave a comment.

gwendolyn jefferson 
Rating:
5.0

Customer did not leave a comment.

Robert Hamilton 
Rating:
3.0

Customer did not leave a comment.

claudia stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Bowser 
Rating:
4.0

Customer did not leave a comment.

Jordan Bowser  |  Online Move In 
Rating:
1.0

Will never recommend. Customer service horrible! Rental not ready. Employees showed up late. Left 45 min to hour later. Manager became very irritated when I questioned the bill. Argued with me about it then when informing her about the emoyees tardiness to work and leaving 45 minutes later for our trip, she began to tell me how she just got back from having covid all while wearing the mask she had on on her chin and not over her mouth. She was not professional at all and very disrespectful of space and as an employee.

Andrea Filbert 
Rating:
5.0

Customer did not leave a comment.

Jordan Bowser 
Rating:
4.0

Very helpful staff Short a trailering accessory or two that I needed, but found what I needed nearby in Cambridge, and the staff gave me more time to return the trailer Al in all very positive (But they should be listed as near Cambridge, not ‘in’ East New Market )

Mark Schultz 
Rating:
5.0

All staff very helpful and cooperative in my rental experience.

lauretta maginley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal Yockey 
Rating:
4.0

Customer did not leave a comment.

Karen Arnholt 
Rating:
4.0

Customer did not leave a comment.

Luann Arroyo 
Rating:
5.0

Customer did not leave a comment.

Vicky Baynard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob MacDonald 
Rating:
5.0

Customer did not leave a comment.

richard collins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Teresa Nicholas 
Rating:
5.0

Customer did not leave a comment.

Dorchester Water Moves  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven Stevenson 
Rating:
5.0

SAMANTHA was extremely knowledgeable and professional. Clone her, she is a stellar model of who you want.

randy roberts 
Rating:
5.0

My first time using U-haul in East New Market in a very long time. They were in the smaller office in different building last time. The woman with dark hair who helped me 7-26, 7-27, and 7-28 to check my vehicle 7-26, lift and hook up the trailer 7-27, and receive it back 7-28 is a 10 out of 10 in customer service. She explained I needed a larger ball hitch and verified I had an adaptor on 7-26, she explained the reasons why she twisted the chains between trailer and my vehicle, explained the third brake chain on 7-27, and let me keep a couple blankets on 7-28 that I had rented. I plan to come back and would highly recommend the store to others. One small thing was I had to buy the furniture dolly for $20 that I signed up to rent for $7 on-line. But, given she gave me a couple of blankets and the price was only $20, no big deal. I was very impressed with the prices compared to Walmart or other stores for items I checked. The biggest positive was the customer service by that particular employee - again 10/10.

Richard Ledger 
Rating:
5.0

Nothing! Very friendly and helpful.

Tracy Kilgore 
Rating:
5.0

Customer did not leave a comment.

John Scott 
Rating:
1.0

The manager was nasty, the time for installation was over 2 1/2 hours. I was not kept informed during the process. There was a problem with the lift. The wrong hitch was possibly ordered. I was extremely unhappy and would not currently recommend this location or uhaul.

Ronald Pecoraro 
Rating:
5.0

Faculty always clean; storage unit well maintained, temperature and humidity as expected. Staff friendly and efficient.

RICHARD BROWN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brianna Wilcox  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Debra Creighton  |  Overall Experience 
Rating:
4.0

Overall, the experience was good. The website was clunky and did not update with timely information. I suspect we could have received our goods earlier if they communicated better regarding status of delivery. We booked before we had our final address, but gave them our new address two weeks before pickup and found the routing took longer than expected. Understand the challenge of logistics, but every day would could have received our bed earlier, the better. Overall, very satisfied with this service. Thank you to all who helped long the way.

Fredric Leibowitz 
Rating:
4.0

Overall, we had a good experience using our two UBoxes to move across the country. We had some issues with delayed pick-ups and a lack of communication about those delays, but when we called in, customer service was very helpful. Considering we were moving coast to coast, it was a good experience. If you are looking for an inexpensive way to move, this would be the best option. Affordable, friendly, and convenient.

James Bingaman 
Rating:
5.0

The installer and office staff were competent and friendly. I had to return one week later(an over one-hour drive) because your office ordered the wrong hitch part for my Subaru Outback. Not sure whose fault that was but it happened; however, all is good now. I would submit that it would be nice to have a closer location in Delaware, maybe Dover, as an installation location. Your price is very competitive, so the business would come your way.

howard wunderlich 
Rating:
4.0

Customer did not leave a comment.

Nicole Adams  |  Overall Experience 
Rating:
3.0

At the time of reservation they coated $20 for the rental. Later on they charge $26. I asked why, they say price is changed and they did not updated the system

Rahul Wankhede 
Rating:
1.0

I was scammed because the odometer said one thing and the link showing the mileage showed different. I told the guy inside and I was still charged as if I drove over 200 miles. I only went from Hurlock, MD to Federalsburg, MD. I want my money back!

Sharon President 
Rating:
5.0

I had a great experience. Everything went perfectly! Love your company, great employees at every location I dealt with!

Rating:
5.0

Very efficient

Norman Chester  |  First Impressions 
Rating:
5.0

Keep up the great work!

Kirk Wims 
Rating:
5.0

Staff was extremely friendly & helpful and made the entire process quick & easy. I had never used uhaul prior to the 2x last week. I had a great experience both times I used this uhaul location. The entire moving/relocating process can be stressful, exhausting, ccostly & overwhelming. Sometimes a few kind words & simple friendly smile can really brighten someone's day or uplift their spirits.Which I did receive at the East New Market, Md Uhaul location. I WILL DEFINITELY RETURN IN THE FUTURE & WILL RECOMMEND! THANK YOU!

Ashley Crooks 
Rating:
5.0

Were ready and willing to help.

Hilary Rhock 
Rating:
5.0

Customer did not leave a comment.

Lataya Moore 
Rating:
4.0

Customer did not leave a comment.

Allan Roberts 
Rating:
5.0

Very professional service rep....made renting the u-haul very easy.....

Vonthair Lindsay 
Rating:
5.0

Amazing service all around!!

Justin DiPisa Jr 
Rating:
5.0

Customer did not leave a comment.

john norman  |  Overall Experience 
Rating:
5.0

Staff members were friendly and helpful

David Whipple  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirk Wims 
Rating:
5.0

Customer did not leave a comment.

Francis Maccherone 
Rating:
4.0

Offer customers who are waiting for hitch install complimentary coffee/beverages while they wait.

Mike Sipos 
Rating:
4.0

Price is a little high

andrew harris  |  Overall Experience 
Rating:
5.0

Wry easy online process. Reasonable price. Would highly recommend.

Evan Jones 
Rating:
5.0

Everything was as expected. Thanks.

david wand 
Rating:
5.0

Customer did not leave a comment.

Heather Cantville 
Rating:
5.0

Samantha the manager was so helpful and pleasant! We will definitely use them in the future!

Sarah Howell  |  Overall Experience 
Rating:
5.0

I will rent from uhaul again

James Fabiszewski 
Rating:
4.0

Customer did not leave a comment.

Christopher Drexel 
Rating:
5.0

Customer did not leave a comment.

John Blair 
Rating:
5.0

Customer did not leave a comment.

Anna Luther 
Rating:
5.0

The staff was very informative and upfront about their policy leaving no questions unanswered

David Whipple  |  First Impressions 
Rating:
5.0

Always there when I need them

DOROTHY JACKSON  |  Overall Experience 
Rating:
5.0

Great experience!

Linda Grimes 
Rating:
5.0

Customer did not leave a comment.

SHERITA MILLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall Hughes  |  Overall Experience 
Rating:
5.0

Samantha went above and beyond in a very professional manner. She is definitely an asset to your company. My entire experience was wonderful.

DEBORAH WEEMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffery Foxwell  |  Overall Experience 
Rating:
1.0

The facility was poorly lit, trashy, very poorly maintained, almost never staffed or understaffed. When you did get waited on the staff was generally rude. Often the narrow driveway which only one car can get through was blocked by tractor trailers or forklifts. Storage units leaked when it rained and doors were extremely difficult to open when they opened at all. Staff got rude with me when I reported the leakage in my initial unit then wanted me to move all of my items at the drop of a hat so that they could repair the leak in the roof as if I didn’t have a job and other responsibilities. Then the unit they moved me into had a broken door that could only be raised halfway. Most recently Staff picked the lock on my unit when I was 14 days late on payment, opened it to view the contents then put the lock back on the wrong part of the hasp when they were done. I kept a wireless camera in the unit to record movements and Uhaul wants to deny that they did this when I have video of their unlawful entry. They didn’t unlock the unit in a timely manner when I get the rent caught up so they are trying to charge me for an additional month’s rent even though they made it impossible for me to move out. It’s also worth noting that they have a sham business set up in the back part of the facility to sell the contents of defaulted units on eBay and at local flea markets which is illegal as well. There are plenty of other self-storage facilities in the area - steer clear of Uhaul. This place is awful in every way.

Dawn Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harriet corbett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emerson Nichols  |  First Impressions 
Rating:
5.0

Staff very pleasant and helpful Samantha as well as Christine assisted me with all my needs .I am very much appreciative of all their efforts in supporting and meeting all my needs.

GLORIA Copper  |  Overall Experience 
Rating:
5.0

Lack of communication and very poor management at this particular location.

Ciara Collins  |  Overall Experience 
Rating:
5.0

I have used U Haul for years & have been pleased with the service.

sue hagie  |  First Impressions 
Rating:
5.0

Thank you

ANGELA SHINN  |  Overall Experience 
Rating:
5.0

: )

Jennifer Trice  |  Overall Experience 
Rating:
5.0

Awesome thanks for the help

ANTHONY SMITH  |  First Impressions 
Rating:
5.0

The entire staff was friendly, professional, polite, and caring. They were more than personable, and made me feel like family from the time I walked in to the time the sale was done. I cannot recommend the storage facility enough as well as the people that work and manage it. Five stars!! Scott H. Wheatley

Scott Wheatley  |  First Impressions 
Rating:
4.0

There was some fiberglass insulation that fell from the ceiling in my unit. I notified staff 6 months ago, and nothing changed. Nothing was repaired. I had to empty my unit with it still hanging half way to the floor. My only other negative comment isn’t about the location directly regarding office hours per se, however, every time I called the facility, I reached the call center. Every time I requested a call back from the center (through the call center) I never received said call back. Every time I emailed management, not a single reply was attempted to contact me. I will say, every time I visit I am talked to like like I’m the most important client. The staff are always friendly and attentive. Just the following up, is worth deducting one star.

Terilee Langrall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK TREGO  |  First Impressions 
Rating:
2.0

Alot of my irreplacable things were ruined. And they acted as though it was my faught because it was there for 3 years. I paid my bill for 3 yearsy stiff shouldnt have been ruined. Its been 2 months and im still cleaning mold off the things i could save. My family photos can never be replaced

Kathy Dinh  |  Overall Experience 
Rating:
5.0

The facility was first rate and the staff, everyone of them, we're great.

Thomas Rekus  |  Overall Experience 
Rating:
4.0

Christine was wonderful to work with

Ellen Lynch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kennishia Douglas  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

CHARLES LARRIMORE  |  First Impressions 
Rating:
5.0

The staff are very professional and helpful at all times. They provide excellent customer service and go above and beyond on providing services. The staff at U-Haul should be recognized for their professionalism and dedication tp include a friendly atmosphere.

Stephen Garvin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john norman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RALPH BADEN  |  Overall Experience 
Rating:
4.0

Hard to get the folks in the office. Got several people in other places, nice but not very helpful. Once I got someone in the East New Market office everything worked out beautifully.

Karol Redline  |  Overall Experience 
Rating:
5.0

The customer service at this location was outstanding.

Christine Little  |  First Impressions 
Rating:
4.0

Very accommodating

Karol Redline  |  First Impressions 
Rating:
5.0

clean,. temperature controlled, easy to get in and out; outstanding knowledge friendly staff

MICHAEL MOSPAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVONTA HARPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Jackson  |  First Impressions 
Rating:
5.0

Chris small is a super person to deal with an asset to the company

Oliver Beales  |  First Impressions 
Rating:
5.0

Christine is awesome. Wonderful person, who is friendly and most helpful! Give that girl a raise!

Patricia Daniels  |  First Impressions 
Rating:
5.0

I believe it was Christine and Alex at the East New Market, MD location. These two employees were top notch, salt of the earth!! Need more people like them in this world. A real blessing.

PATRICK DONOHUE  |  First Impressions 
Rating:
5.0

Everyone was very polite when you called Or came into the office.I really like where it's located. I feel real comfortable going on &out of the building.It's always very clean. Thank you !

donna salyards  |  First Impressions 
Rating:
5.0

The only issue I came across was trying to speak to someone live. Although, that is everywhere in todays living. Thank you

Janice Boyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RALPH BADEN  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Johnny Swigert  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda Hallowell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector Ortiz  |  Overall Experience 
Rating:
5.0

Very friendly and personable staff. We are new to the area and felt welcomed.

JEREMY ST PIERRE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shalae Mack  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mildred morales  |  Overall Experience 
Rating:
5.0

The staff crew are EXCELLENT!

V Harvey Music  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Burkholder  |  Overall Experience 
Rating:
5.0

The staff was so friendly and helpful. I suggest using uhaul for all your needs.

Debra Creighton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Dickerson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne Arnold  |  Overall Experience 
Rating:
5.0

Great 👍

Kelvin Kates  |  Overall Experience 
Rating:
5.0

Staff was great and went above and beyond to help me with anything big or small at every turn. Great place and great people. Will definitely use them again as well as recommend them to everyone looking for storage or vehicles as well…excellent exsperiance with them.

Daniel Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elessa Doege  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cythnia Clark  |  Overall Experience 
Rating:
5.0

I must say Christine was by far the most friendliest abs knowledgeable rep I have ever in 16 years is using uhaul from Boston to Delaware. I have moved numerous times and never been treated so well. She has a bubbly compassionate personality, along with her superior professionalism. She offered me affordable boxes, I am so very thankful. During such a stressful time she eased my anxiety. I am very thankful!

Bianca Scott  |  First Impressions 
Rating:
5.0

I contacted the location to secure a storage unit. Christine is amazing! She is so pleasant and knowledgeable. We need more Christine's in customer service as she is excellent. Give her a raise, she certainly deserves it!

Robin Shockley  |  First Impressions 
Rating:
4.0

Interesting system on trying to reserve a unit!

Ellen Lynch  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL ROBBINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATHER LAUCK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLORIA Copper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelvin Kates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william reese  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre Duerinckx  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jessica gillen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GLORIA Copper  |  First Impressions 
Rating:
5.0

Outstanding, attentive, and friendly service.

Kevin Matthews  |  First Impressions 
Rating:
5.0

I was so impressed with the staff first, Christine on the phone and then with meeting Wyatt and the way I was treated by both. I highly recommend using this storage and Uhaul rental location.

SANDRA LEE CLOUSE  |  First Impressions 
Rating:
5.0

Staff was very helpful and customer service oriented.

John Donahue  |  Overall Experience 
Rating:
5.0

Even before our move and making multiple calls on availability Wyatt Wangerman, was always professional, courteous and helpful. Seems all/most storage units in the area were booked up but the Uhaul - East New Market was our first simply due for to location. Then when one did open up, we immediately made the reservation. We then stopped in to secure the unit, Wyatt made the process clear, simple and again was professional and courteous. He provided a great overview of the property and conducted a demo on how to access my unit. The property, storage facilities, and even the retail area are very impressive, clean and seems to offer a bunch of great services. I plan to use the unit for both personal and some work and believe I’ll be there long term.

James Lidowski  |  First Impressions 
Rating:
5.0

Everyone was friendly and helpful

Mark Henry  |  Overall Experience 
Rating:
5.0

I was very pleased with everything. The moment I walked in the door, I was greeted . The vehicle rented was clean and very well maintained. I would highly recommend this company. 😊

STEPHANIE WILSON  |  First Impressions 
Rating:
5.0

Thanks for your service

Portia Bonner  |  Overall Experience 
Rating:
5.0

Overall Pleasant experience!

DIANA THOMPSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Leonard  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Donna Kegley Hacker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Flynn  |  First Impressions 
Rating:
5.0

Manager Wyatt W. in East New Market MD is terricalky helpful and patient. Kudos!

Lynne Widli  |  First Impressions 
Rating:
5.0

The employee was very friendly and helpful.

Kimberly Frock  |  Overall Experience 
Rating:
5.0

Every one has been very helpful to me for the 6 years I have been there. Thanks again to all of the people that have worked there and have been nothing but helpful to me. Thanks again

SHELLEY COLLINS  |  Overall Experience 
Rating:
5.0

Great people to work with!! Thank you!!

Barbara Slaughter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill wingate  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Scott  |  Overall Experience 
Rating:
5.0

Managers were excellent and very much help

Andrew Tolley  |  Overall Experience 
Rating:
5.0

Very easy and quick sign up.

Barry Barker  |  First Impressions 
Rating:
5.0

One of your employees named “Portia” was very helpful and polite as we first used the storage unit we rented. She was an absolute delight . Very polite and very helpful. We needed some assistance and asked her for help and she was a fantastic “face” of your business. Please let her know what a treasure we think she is for your company!

Michael Michaud  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance Burton  |  Online Move In 
Rating:
4.0

Had to ask for refund of extra payment; delay with response; sending invoices and late notices after rental ended. Facility was great and onsite staff very helpful.

Norman Saunders  |  Overall Experience 
Rating:
4.0

The staff was extremely helpful showing me the various storage options. Staff walked me through how to access the facility, which is very clean and well lit. The security system provides assurance.

Lorenzo Hughes  |  First Impressions 
Rating:
4.0

Security feature with check in card never worked

Mark Downey  |  Overall Experience 
Rating:
5.0

-

SCOTT JACOBS  |  Overall Experience 
Rating:
5.0

Best storage facility I’ve ever used. Tammy and crew do an amazing job.

Ladd Stevens  |  Overall Experience 
Rating:
5.0

Great Staff at Mount Holly

Andrew Tolley  |  First Impressions 
Rating:
5.0

Tammi was always more then helpful and always super friendly ..

Melissa Johnson  |  Overall Experience 
Rating:
5.0

The manager was super helpful in the renting process.

JEREMY MCNABB  |  Overall Experience 
Rating:
5.0

easy to reserve on line

bill wingate  |  First Impressions 
Rating:
5.0

General Manager Tammy Muniz runs a great facility. The facility is extremly clean! The staff very friendly and accomodating! Thank you very much!

HARRY DWYER  |  Overall Experience 
Rating:
5.0

For over five years Tammy and her staff provided the best customer service and made us feel welcome. Thank You Richard

RICHARD BIAVA  |  Overall Experience 
Rating:
2.0

Help was not friendly, and I was charged for my free month of storage that I reserved on line. I was told it was because that was not my drop off and that the last available unit was not eligible.

JASON HANSEN  |  First Impressions 
Rating:
5.0

Thank you for your help.

Charles Kuehne  |  Overall Experience 
Rating:
5.0

Tammy was great to deal with. Very helpful

Ron Horney  |  First Impressions 
Rating:
4.0

The accommodations provided by The U-Haul storage facility in Cambridge/East New Market were very adequate for what was needed by Me . I would definitely use there services Again if necessary.

clarence knell  |  Overall Experience 
Rating:
3.0

Found the electronic entry system to be extremely frustrating and annoying. Hopefully it is going to be remedied in the near future. Otherwise overall positive experience.

DANIEL GUSTAFSON  |  First Impressions 
Rating:
5.0

staff very helpful

Carolyn German  |  Overall Experience 
Rating:
5.0

They make it very easy and so nice

Carol Short  |  First Impressions 
Rating:
5.0

The person in charge was extremely friendly and helpful at all times. Thank you.

Steve Arrick  |  Overall Experience 
Rating:
4.0

Trying to connect to storage manager was sometimes difficult

Allison Pace  |  Overall Experience 
Rating:
4.0

I actually moved out on Tuesday, 5/21/19.

ELIZABETH MANNS  |  Overall Experience 
Rating:
5.0

Tammy and her staff were the most knowledgeable and professional I would highly recommend them to anyone

cynthia morgan  |  Overall Experience 
Rating:
5.0

Wonderful service. The staff was so friendly and helpful and also accommodating to our specific needs. Thanks so much. .

Beth Mccleery  |  Overall Experience 
Rating:
5.0

Have had storage units here in the past and at Trappe. They are always very well maintained and managed.

Kathy Deutsch  |  Overall Experience 
Rating:
5.0

Tammy the manager was excellent. The facility was pristine.

Mary Mervenne  |  Overall Experience 
Rating:
5.0

I am very pleased with The East New Market Maryland facility. I stored my items for 5 1/2 months and everything came out the same way it went in. I would recommend this facility.

Barbara Schneider  |  Overall Experience 
Rating:
2.0

The young lady that helped was very rude on the other hand Tammy was awesome

Shay Jones  |  First Impressions 
Rating:
5.0

more than once the key pad system did not work and I had to go around through the office to gain entry.

Daniel Ciekot  |  Overall Experience 
Rating:
5.0

thank you for a good experience uner trying times.

Elise Ross  |  Overall Experience 
Rating:
5.0

Quick and efficient service. Felt well taken care of.

Norman Saunders  |  First Impressions 
Rating:
5.0

The customer service was outstanding (Tammy - Mgr) and her staff were always professional, accommodating & proficient in their jobs. Thank you for serving me & my family!

SHARON MIZELL  |  Overall Experience 
Rating:
5.0

Pro: Tammy was fabulous, she went out of her way to help me get access to my u-boxes and moving them. Honestly, without Tammy, I don't know if it all would've gone so smoothly. Con: 800 & software.

margaret l'hommedieu  |  Overall Experience 
Rating:
5.0

Friendly staff. Clean facility. Plenty of room for a large semi-moving truck to access the location.

Kevin Culver  |  Reservation 
Rating:
4.0

UHaul helped me get by. Moving stuff there and moving stuff out were very emotional times but it was a safe clean place to keep my son's belongings after his passing. Thank you for your kindness.

Roglyn Gonder  |  Overall Experience 
Rating:
5.0

Service was great. I called and they were able to take care of my needs. Thank you so much.

Ladonya Dockins  |  Reservation 
Rating:
5.0

Very good service, thank you!

CONSTANCE CORSON  |  Overall Experience 
Rating:
4.0

Just what I was Looking for.

fred Sidney  |  Overall Experience 
Rating:
5.0

Clean and temp controlled storage outstanding! Friendly staff.

robert hayes  |  Overall Experience 
Rating:
5.0

I would definitely recommend

lori bratten  |  Overall Experience 
Rating:
5.0

Very organized and helpful staff.

GEORGE GILL  |  Overall Experience 
Rating:
5.0

The staff and facility are first class. As well as a storage facility I regularly rent vans/trucks which are always clean and well maintained. It would be hard to ask for any more from the facility.

LAURA HERMAN  |  Overall Experience 
Rating:
5.0

Excellent service. Polite and and went above and beyond to assist me. I am extremely happy with the service.

SCOTT WHEATLEY  |  Overall Experience 
Rating:
5.0

Great location. TRUSTED staff I left my unit unlocked for days. No problem. Great place and rates are great if you need big units. I highly recommend this location for all.

Douglas Potter  |  Overall Experience 
Rating:
5.0

Excellent people and storage,. Thanks

KIM MOORE  |  Overall Experience 
No reviews have been submitted for this location.

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