Your company provided excellant service and did everything exactly as promised. ¡Gracias!
Anthony P.Customer Reviews for U-Haul Moving & Storage of East New Market
Testimonials From Recent Customers
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Hard to get the folks in the office. Got several people in other places, nice but not very helpful. Once I got someone in the East New Market office everything worked out beautifully.
Karol R. | Overall ExperienceI'm super thankful for the last minute change that this location helped me with. Super nice staff and overall great location!
Jessica W.Great customer service Great facilities Personal able rep Hard worker
Alfred M.Christie & Alex were exceptional! They were super helpful throughout the process. By far the best customer service we have had in a very long time!
Connie H.I drove over 100 miles round trip to keep my appointment to have a hitch installed. I had my reservation confirmation e-mail, and arrived 30 minutes early. When I got there I was told that all hitch installation appointments had been cancelled due to the Air conditioning being out. I was told that my appointment had been moved to Thursday, July 28th. No one contacted me to let me know. What bothered me the most, is no one apologized. They just explained that it is not in their system. When I showed my confirmation e-mail, I was told that the representative did not care What was on my piece of paper. I was treated like it was tough luck, no apology, no addressing of the wrong that was done to me. They asked if I wanted to reschedule, I refused. I understand things happen, that is not why I refused to reschedule. I refused because of the cavalier way I was treated, with no apology or acknowledgment of the inconvenience and transportation cost of a 100 mile round trip, just to waste my time and money.
Alex R.The customer service at this location was outstanding.
Christine L. | First ImpressionsChristine is the bomb. She always helps when you need her.
Robin S.It was not this location fault because the Mount Holly East New Market location was AWESOME!! I went on uhaul com site and booked a 26 truck got a confirmation number for Friday July 1st and I thought I was set. Showed up Friday @ 4 to find no truck anywhere. Highly disappointed!! Someone @ uhaul.com was supposed to call me but did not . The man in Chestertown @ A1 storage was great and helped me get hooked up with a 20ft truck in East New Market. Guys at both locations were great and very helpful. If it weren't for them. My move would have been ruined . Uhaul.com screwed up big time and missed the call!! Thanks Chestertown and East new market locations!
Jeffrey W.This location takes care of its customers
Tondalier T.Staff is amazing! Super helpful and very nice.
Danielle G.EXCELLENT customer service, very nice people, that are great to get along with. They even have a sense of humor!!
THERESA H.The lady that that helped me with my reservation was very professional and the guy that helped me with the drop off was very professional. If I need them again I will definitely use them.
Ricky G.This u haul location were helpful and welcoming.
Ann H.Ensure the truck is full on gas. Got the truck empty of gas. Was informed I'd get a gas credit refunded when returning it. Return the truck 3/4th full and no credit was received. Highly upset about.
Alaysha M.Great service from the staff at the east new market location !
Robert H.I didn't get the U-boxes until 6:30pm, which was too late to complete my loading the same day. Also, there were too many furniture pads, which I didn't ask for.
Michael J.The staff at this facility whent above and beyond to make you feel welcome and well served. They were very friendly and very courteous. The only issue that I had was the computer system that the employees had to use was very slow.
richard T.Drop off & pick up driver was so accommodating. She was great.
Debbie K.Great location and fantastic service. The rep was very helpful and understanding of my moving and storage needs.
larnell C.The staff at East New Market is exceptional. I LOVE doing business with this location. The two men who helped me (at different times during my visit) were both kind, helpful, sweet. They didn't seem bothered by the public or grumpy like some people understandly are when working in the service field....jThey genuinely seemed happy to help me. Thank you to everyone.
April G.Great customer service very friendly and helpful
CARLSTON B.Very accommodating
Karol R. | First ImpressionsFront headlamp was out...check that as well as other things
Steven S.clean,. temperature controlled, easy to get in and out; outstanding knowledge friendly staff
MICHAEL M. | Overall ExperienceNothing needs improving at this time.
Edward C.The staff is very knowledgeable and efficient. Equipment was perfect and well priced.
Attilio C.As I have used this facilitymore than once I would defintely recommend it. The drop off at nught was tedious so, I don't recommend that. It was very cold & I had to walk across the lot to the truck to document cleanliness upon keaving the truck, mileage & fuel level with phitos. I am disabled & that was too much.
DEBORAH W.One box arrived with goods in same condition as they were packed. The second box arrived with all goods broken and destroyed. We have pictures of the box. You can clearly see where the box was drooped. The box has dents and scrapes on the outside. We are waiting to hear from U Haul to be reimbursed. No return contact as of this date from U Haul.
PATTI L.Excellent service at both Prescott AZ and East New Market MD locations
RICHARD L.Very helpful and extremely knowledgeable of their products. A wonderful experience
OLIVER B.Chris small is a super person to deal with an asset to the company
Oliver B. | First ImpressionsMy u-boxes arrived late coming from CO. One of my boxes was severely damaged and the other one, the lock came off; no one informed me of these issues. It wasn't until I came to get things out of my box that I was informed of the damage. I also just recently picked up all my things and have noticed that a few items did not arrive even though they were loaded into the u-boxes in CO. I don't know what happened with the items that never arrived. Please be upfront with customers and also notify them of any late arrivals, changes, and damages to u-box containers.
Alicia T.The customer rep was friendly and efficient.
Stephenie V.Considering I don't live in MD I live in FL. Can't rate that place. I am having trouble with them taking the product off my account. They keep charging me and threatening lien for non payment on boxes that were returned long ago.
Cindy W.Christine is awesome. Wonderful person, who is friendly and most helpful! Give that girl a raise!
Patricia D. | First ImpressionsI believe it was Christine and Alex at the East New Market, MD location. These two employees were top notch, salt of the earth!! Need more people like them in this world. A real blessing.
PATRICK D. | First ImpressionsEveryone was very polite when you called Or came into the office.I really like where it's located. I feel real comfortable going on &out of the building.It's always very clean. Thank you !
donna s. | First ImpressionsThe only issue I came across was trying to speak to someone live. Although, that is everywhere in todays living. Gracias
Janice B. | Overall ExperienceGreat experience. Quick and easy. Drop off and check out was very pleasant. She was very accommodating and knowledgeable. Would definitely use location again.
DEBORAH W.The U-Haul staff in Wilmington, DE/Maryland/ and Toledo, OH were outstanding, I am very appreciative of their support. I had difficulty accessing my order online. Fortunately, despite the wait on hold, the U-Haul staff was able to provide the necessary assistance over the phone.
JERRY P.Very friendly and personable staff. We are new to the area and felt welcomed.
JEREMY S. | First ImpressionsGreat customer service. Overall great experience at this location.
JORGEA P.They made the drop off hassle free.
PAUL O.The staff was very courteous and professional, going above and beyond to stratify their customers and insure they got the best deal.
JOHN W.Christine at this location was the MOST delightful and MOST helpful associate. Her charisma and lovely attitude made moving a better experience. She gave us all of the help we would ever need, and she was readily available to help with any complications. She helped worked through getting the trailer hooked up, and even provided extra assistance in ensuring the successful completion of moving.
James K.The staff at this location was so helpful and friendly. We had a truly terrific experience and would absolutely recommend this.
ELIZABETHKOCH G.East New Market resolved problems originating from my reservation I made where I moved from. UHAUL areas don't communicate, so I didn't know that I couldn't get the same flatbed truck delivery of 5 UBoxes to my final destination as I had gotten from where I moved. From UBox specialist to supervisor to the flatbed truck driver at East New Market MD, they managed to get my UBoxes delivered and were very professional and pleasant. They were fantastic!
Jody H.The staff crew are EXCELLENT!
V Harvey M. | First ImpressionsThe staff was so friendly and helpful. I suggest using uhaul for all your needs.
Debra C. | First ImpressionsThe tire on the left side what is it in the greatest condition
bruce B.Christine has helped me on several ovations and has been consistently friendly and a pleasure to work with.
HEINRICH K.Awful customer service, poor tracking of U-Box, payments, and correspondence.
karen C.The miles were reported incorrectly by employee. The truck had a broken mirror. Someone had smoked in the truck. I was thinking I wouldn't pay more then $150 but my total came to over $200 because of hidden charges. I will never use uhaul again!!!!
CHRISTINA M.N/C
VERNON S.Staff was really great and accommodating. Also pleasant and polite, great customer service. I also have a storage unit at this location, and have not had any problems. I love the expansion of the inside of the store with all the supplies one might need go moving.
Stephanie C.2000 pounds is barely enough to hold anything, get better forklifts in your warehouses to accommodate heavier U boxes. The wooden U boxes are garbage invest in metal or more fiberglass boxes. My things were damaged is damaged somewhere along the way. The service is way too expensive. WILL NEVER DO UBOXES AGAIN!!
JASON A.I was shocked to receive a message the night before that my pickup was 85 miles away I called Fri morn & Clair was able to find me a cancellation closer to Salisbury, MD where I had originally asked for. I still had to drive 80 miles round trip but all worked out.
Susan P.Wyatt is awesome .. An easy pickup and return.. the fastest, most courteous experience I have had at this same location
ARRICK R.All communication with U-Haul was great, friendly and very helpful. We needed two 26 foot trucks. They were clean and ran well. U-Haul is my go to choice from now on. Thanks for being excellent company you are.
PAUL S.Nothing. The 2 Ladies there helped us out tremendously
ANDREW V.Catherine at the U-haul facility in Dacono, Colorado provided exceptional customer service. She was willing to meet us on a Sunday. She gave me her direct mobile # so we could communicate effectively. I was also pleasantly surprised that the Ubox arrive early. There was no damage - a big plus!
MARIA R.I had a really positive experience with getting my reservation switched. The staff was friendly and polite. They really help me out.
MICHELLE B.Make sure reps return calls
Daniel N.The initial communication was great. Trying to reach the facility on and around the day of delivery was difficult and the communication was inconsistent.
Henry C.Excellent fast very good
THOMAS C.No improvements recommended. The technicians At the facility were competent, friendly, and explained things thoroughly.
Christine T.Great 👍
Kelvin K. | Overall ExperienceStaff was great and went above and beyond to help me with anything big or small at every turn. Great place and great people. Will definitely use them again as well as recommend them to everyone looking for storage or vehicles as well…excellent exsperiance with them.
Daniel A. | Overall ExperienceI must say Christine was by far the most friendliest abs knowledgeable rep I have ever in 16 years is using uhaul from Boston to Delaware. I have moved numerous times and never been treated so well. She has a bubbly compassionate personality, along with her superior professionalism. She offered me affordable boxes, I am so very thankful. During such a stressful time she eased my anxiety. I am very thankful!
Bianca S. | First ImpressionsI contacted the location to secure a storage unit. Christine is amazing! She is so pleasant and knowledgeable. We need more Christine's in customer service as she is excellent. Give her a raise, she certainly deserves it!
Robin S. | First ImpressionsInteresting system on trying to reserve a unit!
Ellen L. | First ImpressionsOutstanding, attentive, and friendly service.
Kevin M. | First ImpressionsI was so impressed with the staff first, Christine on the phone and then with meeting Wyatt and the way I was treated by both. I highly recommend using this storage and Uhaul rental location.
SANDRA LEE C. | First ImpressionsStaff was very helpful and customer service oriented.
John D. | Overall ExperienceEven before our move and making multiple calls on availability Wyatt Wangerman, was always professional, courteous and helpful. Seems all/most storage units in the area were booked up but the Uhaul - East New Market was our first simply due for to location. Then when one did open up, we immediately made the reservation. We then stopped in to secure the unit, Wyatt made the process clear, simple and again was professional and courteous. He provided a great overview of the property and conducted a demo on how to access my unit. The property, storage facilities, and even the retail area are very impressive, clean and seems to offer a bunch of great services. I plan to use the unit for both personal and some work and believe I'll be there long term.
James L. | First ImpressionsEveryone was friendly and helpful
Mark H. | Overall ExperienceI was very pleased with everything. The moment I walked in the door, I was greeted . The vehicle rented was clean and very well maintained. I would highly recommend this company.
STEPHANIE W. | First ImpressionsThanks for your service
Portia B. | Overall ExperienceOverall Pleasant experience!
DIANA T. | First ImpressionsManager Wyatt W. in East New Market MD is terricalky helpful and patient. Kudos!
Lynne W. | First ImpressionsThe employee was very friendly and helpful.
Kimberly F. | Overall ExperienceEvery one has been very helpful to me for the 6 years I have been there. Thanks again to all of the people that have worked there and have been nothing but helpful to me. Thanks again
SHELLEY C. | Overall ExperienceGreat people to work with!! Thank you!!
Barbara S. | Overall ExperienceManagers were excellent and very much help
Andrew T. | Overall ExperienceVery easy and quick sign up.
Barry B. | First ImpressionsOne of your employees named "Portia" was very helpful and polite as we first used the storage unit we rented. She was an absolute delight . Very polite and very helpful. We needed some assistance and asked her for help and she was a fantastic "face" of your business. Please let her know what a treasure we think she is for your company!
Michael M. | First ImpressionsHad to ask for refund of extra payment; delay with response; sending invoices and late notices after rental ended. Facility was great and onsite staff very helpful.
Norman S. | Overall ExperienceThe staff was extremely helpful showing me the various storage options. Staff walked me through how to access the facility, which is very clean and well lit. The security system provides assurance.
Lorenzo H. | First ImpressionsSecurity feature with check in card never worked
Mark D. | Overall Experience-
SCOTT J. | Overall ExperienceBest storage facility I've ever used. Tammy and crew do an amazing job.
Ladd S. | Overall ExperienceGreat Staff at Mount Holly
Andrew T. | First ImpressionsTammi was always more then helpful and always super friendly ..
Melissa J. | Overall ExperienceThe manager was super helpful in the renting process.
JEREMY M. | Overall Experienceeasy to reserve on line
bill w. | First ImpressionsGeneral Manager Tammy Muniz runs a great facility. The facility is extremly clean! The staff very friendly and accomodating! Thank you very much!
HARRY D. | Overall ExperienceFor over five years Tammy and her staff provided the best customer service and made us feel welcome. Thank You Richard
RICHARD B. | Overall ExperienceHelp was not friendly, and I was charged for my free month of storage that I reserved on line. I was told it was because that was not my drop off and that the last available unit was not eligible.
JASON H. | First ImpressionsThank you for your help.
Charles K. | Overall ExperienceTammy was great to deal with. Very helpful
Ron H. | First ImpressionsThe accommodations provided by The U-Haul storage facility in Cambridge/East New Market were very adequate for what was needed by Me . I would definitely use there services Again if necessary.
clarence k. | Overall ExperienceFound the electronic entry system to be extremely frustrating and annoying. Hopefully it is going to be remedied in the near future. Otherwise overall positive experience.
DANIEL G. | First Impressionsstaff very helpful
Carolyn G. | Overall ExperienceThey make it very easy and so nice
Carol S. | First ImpressionsThe person in charge was extremely friendly and helpful at all times. Gracias.
Steve A. | Overall ExperienceTrying to connect to storage manager was sometimes difficult
Allison P. | Overall ExperienceI actually moved out on Tuesday, 5/21/19.
ELIZABETH M. | Overall ExperienceTammy and her staff were the most knowledgeable and professional I would highly recommend them to anyone
cynthia m. | Overall ExperienceWonderful service. The staff was so friendly and helpful and also accommodating to our specific needs. Thanks so much. .
Beth M. | Overall ExperienceHave had storage units here in the past and at Trappe. They are always very well maintained and managed.
Kathy D. | Overall ExperienceTammy the manager was excellent. The facility was pristine.
Mary M. | Overall ExperienceI am very pleased with The East New Market Maryland facility. I stored my items for 5 1/2 months and everything came out the same way it went in. I would recommend this facility.
Barbara S. | Overall ExperienceThe young lady that helped was very rude on the other hand Tammy was awesome
Shay J. | First Impressionsmore than once the key pad system did not work and I had to go around through the office to gain entry.
Daniel C. | Overall Experiencethank you for a good experience uner trying times.
Elise R. | Overall ExperienceQuick and efficient service. Felt well taken care of.
Norman S. | First ImpressionsThe customer service was outstanding (Tammy - Mgr) and her staff were always professional, accommodating & proficient in their jobs. Thank you for serving me & my family!
SHARON M. | Overall ExperiencePro: Tammy was fabulous, she went out of her way to help me get access to my u-boxes and moving them. Honestly, without Tammy, I don't know if it all would've gone so smoothly. Con: 800 & software.
margaret l. | Overall ExperienceFriendly staff. Clean facility. Plenty of room for a large semi-moving truck to access the location.
Kevin C. | ReservaciónUHaul helped me get by. Moving stuff there and moving stuff out were very emotional times but it was a safe clean place to keep my son's belongings after his passing. Thank you for your kindness.
Roglyn G. | Overall ExperienceService was great. I called and they were able to take care of my needs. Thank you so much.
Ladonya D. | ReservaciónVery good service, thank you!
CONSTANCE C. | Overall ExperienceJust what I was Looking for.
fred S. | Overall ExperienceClean and temp controlled storage outstanding! Friendly staff.
robert h. | Overall ExperienceI would definitely recommend
lori b. | Overall ExperienceVery organized and helpful staff.
GEORGE G. | Overall ExperienceThe staff and facility are first class. As well as a storage facility I regularly rent vans/trucks which are always clean and well maintained. It would be hard to ask for any more from the facility.
LAURA H. | Overall ExperienceExcellent service. Polite and and went above and beyond to assist me. I am extremely happy with the service.
SCOTT W. | Overall ExperienceGreat location. TRUSTED staff I left my unit unlocked for days. No problem. Great place and rates are great if you need big units. I highly recommend this location for all.
Douglas P. | Overall ExperienceExcellent people and storage,. Thanks
KIM M. | Overall Experience