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CURT RCustomer Reviews for U-Haul Moving & Storage of East New Market
Testimonials From Recent Customers
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Fuel up vehicle
Roscoe HExtraordinario servicio al cliente
Christina SShy at the Charlotte location was amazing! She was understanding and accommodating during a stressful time. Thank you all for everything, Amy
Amy HGreat experience. My sales associate was friendly and explained everything throughly. I will definitely be using them again when needed.
CARLTON SGeraldo my UBox delivery guy was great! He came the last time I needed Uhaul. He is friendly and handle the UBox carefully! Highly recommended this way of moving small amounts of furniture and boxes from different homes!
Lauri MU haul prices are very expensive.
Bonita G | First ImpressionsGreat experience with all who assisted us! ¡Gracias!
Lois ACustomer service reps were absolutely fabulous!!
Francis DThis was the easiest long distance move ever!
Eva KMy name is not Phillip Street and I do not have a U Haul storage location. So have no idea why I received this survey link. Therefore.right now its 1 stat bad experience.
phillip r | Overall ExperienceNothing. Perfect experience.
HILARY RDon't change a thing the employees were professional & knowable.
ROBERT MEverything with UHAUL worked out fine
THOMAS NThe young woman who works at the U-Haul in Marketplace Cambridge MD, she is so charming, polite and excellent when I need assistance these last 10 years. She helped me when my bank acct got hacked, she got me back on my bills coming directly out of my account. She's a great asset to your company. I have told people about your storage place as clean, heat and cold temperatures. Thank you for all you did for me. Sandra Crawford
SANDRA C | Overall ExperienceEveryone was wonderful to work with!
Patricia CBoth gentlemen that served me in East New Market were very kind, supportive, and even went above and beyond while I was literally terrified of my situation and what was next. I showed up about half an hour after I was supposed to pick up my reservation, and they allowed me to sit inside the building until the help I was waiting on arrived. The second gentleman had no problems helping me get a trailer hitch that fit the truck I was using, was also extremely patient with me and my help because of how frazzled I was. Thanks to their help, I was able to have some peace of mind. Gracias.
WISPER AI always have a wonderful experience when using uhaul for my storage and moving needs.
RENEE S | First ImpressionsThe employee was amazing!!! Very helpful ♡
LAURIE FFriendly services
Andre BEveryone I dealt there were very nice and helpful and friendly
Ricky G | Overall ExperienceThe online checkin/pickup process took way too long. It wasn't made clear in advance that the emergency contact needed to be called. My wife did not enjoy the 5:15am phone call when she was sick and asleep. The lock was really hard to open, it probably should have been replaced. The door to the lock box was really tight and hard to open. I can tell the employees and staff had sprayed something on them both to help make them work better, so they were doing their best with what they had. It's also likely that because I had been there trying to do the pickup process for over a half hour I was just frustrated and cold. Just would like if the overall process was faster and the lock box was easier to get into. Staff on location were great at drop off.
Eric TStaff was very friendly. Very helpful.
ERIC RVery rude customer service. Does not want to help AT ALL. their employees threaten their customers. They charge debit cards that WERE NOT set up to be charged every month ( as I had a specific card for that) so with them charging a card they weren't supposed too and it is even noted that way they causes me to to be able to pay the rest of my rent so I was kicked out and they said that it wasn't their problem. ( this is his wife leaving this response )
BRIAN B | Overall ExperienceGreat service as always at this location. The truck ran perfectly for us; however, the turn signal and brake light on the left were out the entire time.
ANNE AEverything was set up perfectly and the lock box was easy to locate for key drop off
Darylesha BThe representative at the desk was very helpful and was able to recommend a change in equipment that helped with my move better than what I was originally going to use saving me time and effort to load and unload my equipment. Without his recommendation the job at hand would have been twice has hard and allowed more room for injury or equipment breakage. Knowledgeable staff making informed decisions makes this a place I will rent equipment from again.
MICHEAL SCharged for 2 “extra” miles after the fact… highly fishy
Kelly BGreat and friendly service!
NANCY CFull marks all the way around.
Charles WEverything was great! Lot's of communication, so no guessing or surprises. On-time performance.
Mark BYearly increase in rates was the reason for move out
Holly S | Overall ExperienceVery knowledgable and Helpful. William helped me when I picked the trailer up, and he was great!
SEAN MGreat customer service. And price was reasonable 殺
ANGELA CEspecially appreciated "K" Kristin with her assistance in renting a storage unit. She was very knowledgeable and fast! We were in and out really quick!
Lee G | First ImpressionsThe staff are always helpful, friendly and efficient - we have used Uhaul East ZNew Market many times for many services and always have had good service!
Nancy C | Overall ExperienceThe was very nice and helpful. She was very happy to help me with everything. I just wanted to Thank her for everything. I wish more give services like her. She needs to be recognized for her Great Service. Thank Her
MARK HThe manager & staff went above and beyond to meet my needs while renting a storage unit as well as the moving truck when I moved this weekend. I have used this facility a couple of times and would very much recommend it highly to anyone. I can't say enough good things about the manager, staff and the wonderful way I was always treated. It's a clean and well maintained facility and equipment...a one stop shop, if you will.
DEBORAH WNothing I can think of at the moment!
CHRISTOPHER NStaff at this location has always been cordial and efficient. Note: Another bug on the UHAUL app. App kept insisting "Wrong lication" and would not recognize the "yes" response when answering the question about confirming your current location.
MERVIN DMy truck was on E when I picked it up.
THERESA PCabin of the van was very dirty (old French fries, etc) and smelled like smoke. Van was not cleaned to the normal standards of this location.
RICKY SGenial
JENNIFER CBest customer service ever.
Rena BI reserved in Grasonville MD, was told none available the day before sent to Easton MD and the lights did not work, I was then sent to East New Market. The guy at the counter was asleep when I came in, and he ate potato chips the entire time he checked me in. Then he complained that the Easton location has lazy employees.
BRIAN BMy rate went up twice within a year. I couldn't afford to keep my belongings there. Everything else was very convenient and the staff were wonderful.
Jeremiah N | Overall ExperienceThis location was great but very far from my requested location. The original location for my reservation , Easton Tire, is terrible. I will reject any future uhauls from this location.
ERIC BOn 2 occasions the insulation from the ceiling came down. The local office had a hard time getting someone to repair. The person who repaired was from a different location. The frequent rate increases were making it a burden especially when the unit was only the shell. No electricity, so I could only go during the daytime..
Phil R | Overall ExperienceFriendly and helpful as always!
KIMBERLY WMy experiences with U haul have been amazing from pick up to drop off they all should get a pat on the back from corporate I will be back again when I need to haul something Regional Auto Sales was so easy to deal with everybody have a happy holidays
ROGER DThank you. The chat and online representatives were very helpful. The delivery teams were very skillful.
Pia TNo changes.
ROBERT MMy brother and SIL had a terrible experience with PODS so we decided on UHaul's UBoxes. It was a fantastic choice. Punctual and easy to deal with. And less expensive!
Jane CVery helpful, friendly and polite people. Easier pickup and drop off.
JEFFREY WThe storage unit has a hole in the ceiling. The installation appeared to be coming loose or down. I saw a small lizard in my unit. Unit 26J.
Sheila P | Overall ExperienceThe trucks are decent, they could use an overdrive or another gear, to help save on gas.This would definitely help another, and cruise control would be great too!
ANTHONY S | First ImpressionsThank yous so much
sandra r | Overall ExperienceFacility and employees were excellent. Installation was on time and perfect. My only criticism would be local access by phone is almost impossible: calls are transferred to a national communication center.
David LPeople and service was great!
Thomas JIt was our first storage unit need. Generally, we were satisfied. It was hard to contact customer service, phone rang and rang. Often no one was in the office when we arrived during business hours. Didn't need help often, though.
Francis M | Overall ExperienceProfessional/ Quick/ Inexpensive
Edward EThe driver in Texas was fantastic & very communicative greatly appreciated
GRETCHEN DThe woman who checked me out was so great, I wish I had gotten her name! I was nervous and she put me at ease.
ERNEST FNada
DOUGLAS ZThis was an excellent experience! The only thing I would do differently is to be sure I understood the "moving help." I didn't need it, should have clarified what it was. That's my fault, not the Uhaul folks.
Marjorie Aeverything was great except we waited for the 3+ hours in the store-could be more comfortable seating
Eric BGreat overall experience.
LATAVIA CU-Haul was OUTSTANDING! I should have thought of this 1.5 years ago!! Highly recommend using.
Tobey PGreat job Cambridge!
Richard S | Overall Experience¡Gracias!
julie RThis kind location gave me a ride home (after I dropped off the moving truck and auto transport). 👍
Susan HGreat team. Very careful and polite. Excellent work.
Daniel Wguy and lady super nice and understanding
Christina c | First ImpressionsPrice is high, but I really needed and unit said it would come with lock but it didn't. But I already had a lock anyway
Jennifer N | Online Move InAlready a customer!! Staff does an excellent job maintaining the facility and servicing their customers.
John T | First ImpressionsMy unit J9 leaked water in it and messed up my fish finder and made my china closet wood buckle showed the one girl that was working and when we got done to show the rest that we found that was damaged she had left then the next girl did not even act like she cared so I left
Brenda T | Overall ExperienceSam is amazing. Everyone at the location is so helpful. We are new to the area and grateful to have someone so knowledgeable and helpful.
kevin s | First ImpressionsGreat customer service, took the time to show me the unit so I could see the size and really get the space
Jill D | First ImpressionsManager Samantha was extremely helpful and courteous.
Shawn A | Overall ExperienceThis is a very good storage facility that I have been using for 22 years. Your staff has been very helpful and friendly. I particularly would like to say thank you to Samantha, Shelly, and Mikaela.
JAMES K | First ImpressionsWe got the storage unit yesterday and have moved boxes and items in yesterday and today. So far, we are happy with all aspects of the facility. The woman who worked with us at the front desk was very personable and thorough.
KATHY C | First ImpressionsSamantha Mister is fantastic. Couldn't ask for a better customer experience.
TRACY K | Overall ExperiencePersonal amable
GARY H | First ImpressionsMy experience at U-Haul at East New Market, Number 926029, was excellent. In particular, I would like to commend Ms. Mykala and Mr. Kenny for their wonderful assistance as I was closing out my unit. They were amazingly personable, friendly, and extremely likeable, so much so that Mr. Kenny and I started talking about old trucks, since I was driving one that he liked. The premises were extremely clean, including the restrooms, and Ms. Mykala said that they spend a lot of time making the place look nice during slow hours. In moving out, I met a number of other customers either moving in or accessing their units, and they were extremely pleasant as well. I would certainly recommend this U-Haul for anyone considering a storage unit. Great personnel, great experience!
DOUG C | Overall ExperienceThe Staff was friendly, but Not long after I rented the unit, the rent went up under the excuse that the company needed to fix or replace lights around the property which NEVER HAPPENED! The lights are either still out or they flicker (which is a major distraction when driving on route 50 as the lights flash like a strobe and the State has been contacted in regards to this)... Calling me more than once per day was harassing not only to me but my family as well. I lost my mother in-law and mother during the time I was renting.... and life circumstances kept me from being on time however; No matter what my situation will be in the future, I will not use Uhaul ever again because of the harassing emails, phone calls and text messages. Best of luck.
PATRICK T | Overall ExperienceEmployees have always been great. Helpful and courteous. ( Samantha, Shelly extremely helpful to senior and Tia. I don't feel it's justified to raise monthly fee.There has never been an improvement to my unit ... (2/2014
DIANE S | Overall ExperienceAll staff very helpful and cooperative in my rental experience.
lauretta m | First ImpressionsFaculty always clean; storage unit well maintained, temperature and humidity as expected. Staff friendly and efficient.
RICHARD B | Overall ExperienceVery efficient
Norman C | First ImpressionsStaff members were friendly and helpful
David W | Overall ExperiencePrice is a little high
andrew h | Overall ExperienceSamantha the manager was so helpful and pleasant! We will definitely use them in the future!
Sarah H | Overall ExperienceThe staff was very informative and upfront about their policy leaving no questions unanswered
David W | First ImpressionsAlways there when I need them
DOROTHY J | Overall ExperienceSamantha went above and beyond in a very professional manner. She is definitely an asset to your company. My entire experience was wonderful.
DEBORAH W | First ImpressionsThe facility was poorly lit, trashy, very poorly maintained, almost never staffed or understaffed. When you did get waited on the staff was generally rude. Often the narrow driveway which only one car can get through was blocked by tractor trailers or forklifts. Storage units leaked when it rained and doors were extremely difficult to open when they opened at all. Staff got rude with me when I reported the leakage in my initial unit then wanted me to move all of my items at the drop of a hat so that they could repair the leak in the roof as if I didn't have a job and other responsibilities. Then the unit they moved me into had a broken door that could only be raised halfway. Most recently Staff picked the lock on my unit when I was 14 days late on payment, opened it to view the contents then put the lock back on the wrong part of the hasp when they were done. I kept a wireless camera in the unit to record movements and Uhaul wants to deny that they did this when I have video of their unlawful entry. They didn't unlock the unit in a timely manner when I get the rent caught up so they are trying to charge me for an additional month's rent even though they made it impossible for me to move out. It's also worth noting that they have a sham business set up in the back part of the facility to sell the contents of defaulted units on eBay and at local flea markets which is illegal as well. There are plenty of other self-storage facilities in the area - steer clear of Uhaul. This place is awful in every way.
Dawn M | Overall ExperienceStaff very pleasant and helpful Samantha as well as Christine assisted me with all my needs .I am very much appreciative of all their efforts in supporting and meeting all my needs.
GLORIA C | Overall ExperienceLack of communication and very poor management at this particular location.
Ciara C | Overall ExperienceI have used U Haul for years & have been pleased with the service.
sue h | First ImpressionsGracias
ANGELA S | Overall Experience: )
Jennifer T | Overall ExperienceAwesome thanks for the help
ANTHONY S | First ImpressionsThe entire staff was friendly, professional, polite, and caring. They were more than personable, and made me feel like family from the time I walked in to the time the sale was done. I cannot recommend the storage facility enough as well as the people that work and manage it. Five stars!! Scott H. Wheatley
Scott W | First ImpressionsThere was some fiberglass insulation that fell from the ceiling in my unit. I notified staff 6 months ago, and nothing changed. Nothing was repaired. I had to empty my unit with it still hanging half way to the floor. My only other negative comment isn't about the location directly regarding office hours per se, however, every time I called the facility, I reached the call center. Every time I requested a call back from the center (through the call center) I never received said call back. Every time I emailed management, not a single reply was attempted to contact me. I will say, every time I visit I am talked to like like I'm the most important client. The staff are always friendly and attentive. Just the following up, is worth deducting one star.
Terilee L | Overall ExperienceAlot of my irreplacable things were ruined. And they acted as though it was my faught because it was there for 3 years. I paid my bill for 3 yearsy stiff shouldnt have been ruined. Its been 2 months and im still cleaning mold off the things i could save. My family photos can never be replaced
Kathy D | Overall ExperienceThe facility was first rate and the staff, everyone of them, we're great.
Thomas R | Overall ExperienceChristine was wonderful to work with
Ellen L | Overall ExperienceVery friendly and helpful
CHARLES L | First ImpressionsThe staff are very professional and helpful at all times. They provide excellent customer service and go above and beyond on providing services. The staff at U-Haul should be recognized for their professionalism and dedication tp include a friendly atmosphere.
Stephen G | Overall ExperienceHard to get the folks in the office. Got several people in other places, nice but not very helpful. Once I got someone in the East New Market office everything worked out beautifully.
Karol R | Overall ExperienceThe customer service at this location was outstanding.
Christine L | First ImpressionsVery accommodating
Karol R | First Impressionsclean,. temperature controlled, easy to get in and out; outstanding knowledge friendly staff
MICHAEL M | Overall ExperienceChris small is a super person to deal with an asset to the company
Oliver B | First ImpressionsChristine is awesome. Wonderful person, who is friendly and most helpful! Give that girl a raise!
Patricia D | First ImpressionsI believe it was Christine and Alex at the East New Market, MD location. These two employees were top notch, salt of the earth!! Need more people like them in this world. A real blessing.
PATRICK D | First ImpressionsEveryone was very polite when you called Or came into the office.I really like where it's located. I feel real comfortable going on &out of the building.It's always very clean. Thank you !
donna s | First ImpressionsThe only issue I came across was trying to speak to someone live. Although, that is everywhere in todays living. Gracias
Janice B | Overall ExperienceVery friendly and personable staff. We are new to the area and felt welcomed.
JEREMY S | First ImpressionsThe staff crew are EXCELLENT!
V H | First ImpressionsThe staff was so friendly and helpful. I suggest using uhaul for all your needs.
Debra C | First ImpressionsGenial
Kelvin K | Overall ExperienceStaff was great and went above and beyond to help me with anything big or small at every turn. Great place and great people. Will definitely use them again as well as recommend them to everyone looking for storage or vehicles as well…excellent exsperiance with them.
Daniel A | Overall ExperienceI must say Christine was by far the most friendliest abs knowledgeable rep I have ever in 16 years is using uhaul from Boston to Delaware. I have moved numerous times and never been treated so well. She has a bubbly compassionate personality, along with her superior professionalism. She offered me affordable boxes, I am so very thankful. During such a stressful time she eased my anxiety. I am very thankful!
Bianca S | First ImpressionsI contacted the location to secure a storage unit. Christine is amazing! She is so pleasant and knowledgeable. We need more Christine's in customer service as she is excellent. Give her a raise, she certainly deserves it!
Robin S | First ImpressionsInteresting system on trying to reserve a unit!
Ellen L | First ImpressionsOutstanding, attentive, and friendly service.
Kevin M | First ImpressionsI was so impressed with the staff first, Christine on the phone and then with meeting Wyatt and the way I was treated by both. I highly recommend using this storage and Uhaul rental location.
SANDRA L | First ImpressionsStaff was very helpful and customer service oriented.
John D | Overall ExperienceEven before our move and making multiple calls on availability Wyatt Wangerman, was always professional, courteous and helpful. Seems all/most storage units in the area were booked up but the Uhaul - East New Market was our first simply due for to location. Then when one did open up, we immediately made the reservation. We then stopped in to secure the unit, Wyatt made the process clear, simple and again was professional and courteous. He provided a great overview of the property and conducted a demo on how to access my unit. The property, storage facilities, and even the retail area are very impressive, clean and seems to offer a bunch of great services. I plan to use the unit for both personal and some work and believe I'll be there long term.
James L | First ImpressionsEveryone was friendly and helpful
Mark H | Overall ExperienceI was very pleased with everything. The moment I walked in the door, I was greeted . The vehicle rented was clean and very well maintained. I would highly recommend this company.
STEPHANIE W | First ImpressionsThanks for your service
Portia B | Overall ExperienceOverall Pleasant experience!
DIANA T | First ImpressionsManager Wyatt W. in East New Market MD is terricalky helpful and patient. Kudos!
Lynne W | First ImpressionsThe employee was very friendly and helpful.
Kimberly F | Overall ExperienceEvery one has been very helpful to me for the 6 years I have been there. Thanks again to all of the people that have worked there and have been nothing but helpful to me. Thanks again
SHELLEY C | Overall ExperienceGreat people to work with!! Thank you!!
Barbara S | Overall ExperienceManagers were excellent and very much help
Andrew T | Overall ExperienceVery easy and quick sign up.
Barry B | First ImpressionsOne of your employees named "Portia" was very helpful and polite as we first used the storage unit we rented. She was an absolute delight . Very polite and very helpful. We needed some assistance and asked her for help and she was a fantastic "face" of your business. Please let her know what a treasure we think she is for your company!
Michael M | First ImpressionsHad to ask for refund of extra payment; delay with response; sending invoices and late notices after rental ended. Facility was great and onsite staff very helpful.
Norman S | Overall ExperienceThe staff was extremely helpful showing me the various storage options. Staff walked me through how to access the facility, which is very clean and well lit. The security system provides assurance.
Lorenzo H | First ImpressionsSecurity feature with check in card never worked
Mark D | Overall Experience-
SCOTT J | Overall ExperienceBest storage facility I've ever used. Tammy and crew do an amazing job.
Ladd S | Overall ExperienceGreat Staff at Mount Holly
Andrew T | First ImpressionsTammi was always more then helpful and always super friendly ..
Melissa J | Overall ExperienceThe manager was super helpful in the renting process.
JEREMY M | Overall Experienceeasy to reserve on line
bill w | First ImpressionsGeneral Manager Tammy Muniz runs a great facility. The facility is extremly clean! The staff very friendly and accomodating! Thank you very much!
HARRY D | Overall ExperienceFor over five years Tammy and her staff provided the best customer service and made us feel welcome. Thank You Richard
RICHARD B | Overall ExperienceHelp was not friendly, and I was charged for my free month of storage that I reserved on line. I was told it was because that was not my drop off and that the last available unit was not eligible.
JASON H | First ImpressionsThank you for your help.
Charles K | Overall ExperienceTammy was great to deal with. Very helpful
Ron H | First ImpressionsThe accommodations provided by The U-Haul storage facility in Cambridge/East New Market were very adequate for what was needed by Me . I would definitely use there services Again if necessary.
clarence k | Overall ExperienceFound the electronic entry system to be extremely frustrating and annoying. Hopefully it is going to be remedied in the near future. Otherwise overall positive experience.
DANIEL G | First Impressionsstaff very helpful
Carolyn G | Overall ExperienceThey make it very easy and so nice
Carol S | First ImpressionsThe person in charge was extremely friendly and helpful at all times. Gracias.
Steve A | Overall ExperienceTrying to connect to storage manager was sometimes difficult
Allison P | Overall ExperienceI actually moved out on Tuesday, 5/21/19.
ELIZABETH M | Overall ExperienceTammy and her staff were the most knowledgeable and professional I would highly recommend them to anyone
cynthia m | Overall ExperienceWonderful service. The staff was so friendly and helpful and also accommodating to our specific needs. Thanks so much. .
Beth M | Overall ExperienceHave had storage units here in the past and at Trappe. They are always very well maintained and managed.
Kathy D | Overall ExperienceTammy the manager was excellent. The facility was pristine.
Mary M | Overall ExperienceI am very pleased with The East New Market Maryland facility. I stored my items for 5 1/2 months and everything came out the same way it went in. I would recommend this facility.
Barbara S | Overall ExperienceThe young lady that helped was very rude on the other hand Tammy was awesome
Shay J | First Impressionsmore than once the key pad system did not work and I had to go around through the office to gain entry.
Daniel C | Overall Experiencethank you for a good experience uner trying times.
Elise R | Overall ExperienceQuick and efficient service. Felt well taken care of.
Norman S | First ImpressionsThe customer service was outstanding (Tammy - Mgr) and her staff were always professional, accommodating & proficient in their jobs. Thank you for serving me & my family!
SHARON M | Overall ExperiencePro: Tammy was fabulous, she went out of her way to help me get access to my u-boxes and moving them. Honestly, without Tammy, I don't know if it all would've gone so smoothly. Con: 800 & software.
margaret l | Overall ExperienceFriendly staff. Clean facility. Plenty of room for a large semi-moving truck to access the location.
Kevin C | ReservationUHaul helped me get by. Moving stuff there and moving stuff out were very emotional times but it was a safe clean place to keep my son's belongings after his passing. Thank you for your kindness.
Roglyn G | Overall ExperienceService was great. I called and they were able to take care of my needs. Thank you so much.
Ladonya D | ReservationVery good service, thank you!
CONSTANCE C | Overall ExperienceJust what I was Looking for.
fred S | Overall ExperienceClean and temp controlled storage outstanding! Friendly staff.
robert h | Overall ExperienceI would definitely recommend
lori b | Overall ExperienceVery organized and helpful staff.
GEORGE G | Overall ExperienceThe staff and facility are first class. As well as a storage facility I regularly rent vans/trucks which are always clean and well maintained. It would be hard to ask for any more from the facility.
LAURA H | Overall ExperienceExcellent service. Polite and and went above and beyond to assist me. I am extremely happy with the service.
SCOTT W | Overall ExperienceGreat location. TRUSTED staff I left my unit unlocked for days. No problem. Great place and rates are great if you need big units. I highly recommend this location for all.
Douglas P | Overall ExperienceExcellent people and storage,. Thanks
KIM M | Overall Experience