Comentarios del cliente para U-Haul Moving & Storage of East New Market
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of East New Market
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Alison K. en
everything was great!
Megan H. en
Driver for delivery to DE was wonderful. Major scheduling issues for drop off in Florida and drop off to De. Will not recommend to anyone.
Derek S. en
Awesome drop off- real close to my new house!
Carol S. en
It was all great
JANE B. en
Almost IMPOSSIBLE to make telephone connections. Long waits! Passed from person to person. Same issue on delivery end! HOURS in the phone on hold and waiting to find out I needed to talk to someone else. Online doesn’t provide enough options. Would have loved to do online. Even online chat?
JASON H. en
Help was not friendly, and I was charged for my free month of storage that I reserved on line. I was told it was because that was not my drop off and that the last available unit was not eligible.
Tonya T. en
Very helpful very friendly I definitely would use u haul again
Regan H. en
HORRIBLE CUSTOMER SERVICE!! Had the worst time getting a U haul. After two hours of trying to get one they gave us keys and didn’t tell us where it was at. Worst part was at end of day we filled the gas back up over the halfway-mark because the gauge didn’t update until it was entirely full. I called and asked if we could get a refund.. the person who I talked to said yes. They called me today and said they can’t give us a refund. I wouldn’t have worried about it if we didn’t have such POOR customer service. Im still expecting a refund. I am entirely pissed off with my interactions from Sunday.
Butch L. en
Customer service with Tammy is outstanding. She knows the equipment very well ....she will have you on your way in no time. My time in store waiting less than 3 minutes.... Highly Recommend Butch Owner K-RON Moving
Charles K. en
Thank you for your help.
bruce B. en
Very convenient for me 5 minutes away from where I was going to my destination to return.
Travis P. en
I was charged a rate higher than quoted online. I disputed the charge and UHaul never contacted me back. I called the location to discuss the issue and cannot get through to anyone. I used the chat option to discuss with uhual and have yet to have someone reply back (9 minutes and counting). The vehicle had several interior issues.
Luis I. en
Todo está bien
Ron H. en
Tammy was great to deal with. Very helpful
clarence k. en
The accommodations provided by The U-Haul storage facility in Cambridge/East New Market were very adequate for what was needed by Me . I would definitely use there services Again if necessary.
RHONDA M. en
Common courtesy would be an improvement. We were emailed to pick up at 8:00. Tried to call because we were going to be a little late. No answer because location did not open until 9. Young lady arrived at 8:50. We waited a few minutes to give her time to settle. At 8:58 we went in as we opened the door she looked up and said. " We don't open until 9." Literally walked back out to the car. Sat for 2 min. And then went back in. When I explained that we were told 8am to pick up. She actually had no response. She directed us to the truck and gave us vague directions on where to get our packing blankets. After trying several different combination locations. We returned to desk and she then said that we had to hold the enter button... A key instruction not given before. Very impersonal. Would recommend pick up in Easton where we originally were going to get the truck. Changed our minds because we saved on miles.
DANIEL G. en
Found the electronic entry system to be extremely frustrating and annoying. Hopefully it is going to be remedied in the near future. Otherwise overall positive experience.
Fransina D. en
The staff is so nice and helpful
STEVE F. en
The drop off went just as smooth as the pick up...in and out! Someone was there to help me back the trailer into a spot and unhook it from my truck. Then I was told a receipt would be emailed to me. Wow...No need to head into the office and sign more papers. Very efficient process. The staff was very polite. Thanks U-hual!
Attilio C. en
The service was outstanding!
Carolyn G. en
staff very helpful
Carol S. en
They make it very easy and so nice
Abigail D. en
Representative was super nice, and the rates were excellent!
Steve A. en
The person in charge was extremely friendly and helpful at all times. Thank you.
Allison P. en
Trying to connect to storage manager was sometimes difficult
ELIZABETH M. en
I actually moved out on Tuesday, 5/21/19.
cynthia m. en
Tammy and her staff were the most knowledgeable and professional I would highly recommend them to anyone
Beth M. en
Wonderful service. The staff was so friendly and helpful and also accommodating to our specific needs. Thanks so much. .
Kathy D. en
Have had storage units here in the past and at Trappe. They are always very well maintained and managed.
Mary M. en
Tammy the manager was excellent. The facility was pristine.
Barbara S. en
I am very pleased with The East New Market Maryland facility. I stored my items for 5 1/2 months and everything came out the same way it went in. I would recommend this facility.
Shay J. en
The young lady that helped was very rude on the other hand Tammy was awesome
Daniel C. en
more than once the key pad system did not work and I had to go around through the office to gain entry.
Elise R. en
thank you for a good experience uner trying times.
Norman S. en
Quick and efficient service. Felt well taken care of.
SHARON M. en
The customer service was outstanding (Tammy - Mgr) and her staff were always professional, accommodating & proficient in their jobs. Thank you for serving me & my family!
margaret l. en
Pro: Tammy was fabulous, she went out of her way to help me get access to my u-boxes and moving them. Honestly, without Tammy, I don't know if it all would've gone so smoothly. Con: 800 & software.
Kevin C. en
Friendly staff. Clean facility. Plenty of room for a large semi-moving truck to access the location.
Roglyn G. en
UHaul helped me get by. Moving stuff there and moving stuff out were very emotional times but it was a safe clean place to keep my son's belongings after his passing. Thank you for your kindness.
Ladonya D. en
Service was great. I called and they were able to take care of my needs. Thank you so much.
CONSTANCE C. en
Very good service, thank you!
fred S. en
Just what I was Looking for.
robert h. en
Clean and temp controlled storage outstanding! Friendly staff.
lori b. en
I would definitely recommend
GEORGE G. en
Very organized and helpful staff.
LAURA H. en
The staff and facility are first class. As well as a storage facility I regularly rent vans/trucks which are always clean and well maintained. It would be hard to ask for any more from the facility.
SCOTT W. en
Excellent service. Polite and and went above and beyond to assist me. I am extremely happy with the service.
Douglas P. en
Great location. TRUSTED staff I left my unit unlocked for days. No problem. Great place and rates are great if you need big units. I highly recommend this location for all.
KIM M. en
Excellent people and storage,. Thanks