Customer Reviews for U-Haul Moving & Storage of East New Market

1,002 reviews

5403 Mount Holly Rd   East New Market, MD 21631

(410) 228-2102

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(410) 228-2102

5403 Mount Holly Rd
East New Market, MD 21631

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Francis D  |  First Impressions 
Rating:
5.0

Staff was excellent and very friendly, truly a pleasure to deal with. Only improvement I can say would say would be a cheaper mileage rate but that is it. Thank you for being a much needed service!

matthew s 
Rating:
5.0

Customer did not leave a comment.

linda f  |  First Impressions 
Rating:
4.0

Please fill up the truck next time

James P 
Rating:
5.0

Sam, the manager, is a real gem, so easy to deal with her. The general manager, Samantha Mister, is always willing to help, and make our experience a good one; however, the rest of the staff does not show willingness to help or knowledge.

Lucia B 
Rating:
4.0

Price is high, but I really needed and unit said it would come with lock but it didn’t. But I already had a lock anyway

Jennifer N  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
5.0

Great customer service!

Heinrich K 
Rating:
5.0

Customer did not leave a comment.

Terri P 
Rating:
5.0

Customer did not leave a comment.

Valerie B  |  First Impressions 
Rating:
5.0

Already a customer!! Staff does an excellent job maintaining the facility and servicing their customers.

John T  |  First Impressions 
Rating:
5.0

I found two more places that I wanted you to see on truck that we did not do. I have photos where do I send them?

tammy h 
Rating:
3.0

My unit J9 leaked water in it and messed up my fish finder and made my china closet wood buckle showed the one girl that was working and when we got done to show the rest that we found that was damaged she had left then the next girl did not even act like she cared so I left

Brenda T  |  Overall Experience 
Rating:
5.0

Very friendly and knowable staff.

Carroll H 
Rating:
5.0

Customer did not leave a comment.

Michael O 
Rating:
5.0

Customer did not leave a comment.

HEATHER S  |  First Impressions 
Rating:
5.0

Sam is amazing. Everyone at the location is so helpful. We are new to the area and grateful to have someone so knowledgeable and helpful.

kevin s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert g 
Rating:
5.0

Make certain your employees are aware of your promotion.

Sabrina W 
Rating:
5.0

Customer did not leave a comment.

patricia d 
Rating:
5.0

Customer did not leave a comment.

Ron D 
Rating:
5.0

Customer did not leave a comment.

mark s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha F 
Rating:
5.0

This is my 4th or 5th rental from this location and every time it has been efficient, professional, and friendly. I will return!

David R 
Rating:
5.0

When we dropped off the trailer we had told the lady that there was a bad leak in the roof of the trailer. I thought there might be a refund or something but we did not get that. The lady was very nice and she apologized but that didn’t help with the fact that all of our things were soaked by the time we got home with them.

David K 
Rating:
5.0

Customer did not leave a comment.

Michelle K 
Rating:
5.0

Customer did not leave a comment.

GLORIA C 
Rating:
5.0

Everyone was very nice and easy to talk to. They worked efficiently and completed the install ion in just 2 hours. Would use them again.

Brian F 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
4.0

Great customer service, took the time to show me the unit so I could see the size and really get the space

Jill D  |  First Impressions 
Rating:
5.0

Manager Samantha was extremely helpful and courteous.

Shawn A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA W  |  First Impressions 
Rating:
5.0

Nothing the installer was great.

Raymond L 
Rating:
5.0

Drivers side rear mirror was loose and constantly shifted. Is there a tool available?

David R 
Rating:
4.0

Customer did not leave a comment.

gloria r 
Rating:
5.0

Customer did not leave a comment.

BONNIE G 
Rating:
4.0

Customer did not leave a comment.

GLORIA R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa s  |  First Impressions 
Rating:
5.0

Would be great if you had backup cameras on your equipment!

David R 
Rating:
5.0

In site process fairly quick and easy. Online reservation process, while relatively easy, too long to go through all the options and decline each page - also note the a lower “no thank you” link did not advance page to finish reservations - realized there was another link on top of page that did work

Doug K 
Rating:
5.0

Great customer service

robin j 
Rating:
5.0

Customer did not leave a comment.

Russell B 
Rating:
5.0

Customer did not leave a comment.

Harry D 
Rating:
5.0

Customer did not leave a comment.

Nancy W 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

The facility was huge. Well stocked and the two women were extremely helpful. Although one was a trainee who was doing her very best, but had a lot of questions. The one woman in charge was trying to help for people at the same time. They were extremely efficient but overworked. Extremely courteous.

siobhan a 
Rating:
5.0

Very good

Ramu R 
Rating:
5.0

Customer did not leave a comment.

John C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

Roderick P 
Rating:
5.0

Customer did not leave a comment.

LaTanya W 
Rating:
5.0

Customer did not leave a comment.

Crystal Y 
Rating:
5.0

Customer did not leave a comment.

Curtis S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis S 
Rating:
5.0

Customer did not leave a comment.

Jordan H 
Rating:
5.0

thanks,service was execellent nothing too improve!!!

Michael M 
Rating:
5.0

Everyone was very polite and the installation was quick and easy

Dean J 
Rating:
4.0

Customer did not leave a comment.

pamela J 
Rating:
4.0

Customer did not leave a comment.

Joshua R 
Rating:
5.0

The team was super professional and helpful Thanks

James B 
Rating:
5.0

Customer did not leave a comment.

catherine g 
Rating:
5.0

Agent was knowledgeable and courteous.

Hilary R 
Rating:
5.0

Customer did not leave a comment.

Chris K 
Rating:
5.0

Customer did not leave a comment.

Wayne D 
Rating:
5.0

Customer did not leave a comment.

Thomas V 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

All went smoothly and your two drivers were both terrific. No improvements needed!

Chris N 
Rating:
5.0

The equipment was clean, but has either a coolant leak or blown head gasket.

Aaron S 
Rating:
2.0

I had an appointment to pick up a truck at 4pm. I arrived at 3:58 to a sign on the door saying “Ran to the bank, be back soon” At 4:15 Samantha arrived with her son and Taco Bell in hand. She proceeded to help someone else who had been waiting in their car and jumped in front of me. I was on a set schedule to get things moved and I wasn’t able to get my truck and on the road until about 425/430. I am very disappointed with the customer service.

Kara B 
Rating:
5.0

This is a very good storage facility that I have been using for 22 years. Your staff has been very helpful and friendly. I particularly would like to say thank you to Samantha, Shelly, and Mikaela.

JAMES K  |  First Impressions 
Rating:
5.0

Samantha, Shelly, and Mikaela were all very pleasant and helpful. A big thank you to each of you. Jim Kidd.

JAMES K 
Rating:
5.0

We walked in to get a uhaul for a couple of hours and they had the van we could use. Customer service person was very nice and got us in and out in a timely fashion.

Alexis K 
Rating:
5.0

We got the storage unit yesterday and have moved boxes and items in yesterday and today. So far, we are happy with all aspects of the facility. The woman who worked with us at the front desk was very personable and thorough.

KATHY C  |  First Impressions 
Rating:
5.0

Samantha Mister is fantastic. Couldn’t ask for a better customer experience.

TRACY K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Amazingly simple process. Thank you

Andrew J 
Rating:
5.0

We did have a bent latch on one door but we figured out how to fix that issue

Cheryl T 
Rating:
3.0

Reaching someone via the “My Move” phone #…customers sit on hold in excess of 30+ Minutes.

Lisa L 
Rating:
4.0

Customer did not leave a comment.

Rodney B 
Rating:
5.0

Customer did not leave a comment.

LISA H  |  First Impressions 
Rating:
5.0

Wonderful experience! Would recommend to anyone and will use again!!

Hinda T 
Rating:
4.0

Customer did not leave a comment.

Sharice W 
Rating:
5.0

Customer did not leave a comment.

Curtis C 
Rating:
5.0

Your customer service is excellent. Everyone we had contact with was pleasant, patient & helpful.

Regina H 
Rating:
5.0

Customer did not leave a comment.

STEPHANIA S  |  First Impressions 
Rating:
4.0

Friendly staff

GARY H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom C 
Rating:
5.0

My experience at U-Haul at East New Market, Number 926029, was excellent. In particular, I would like to commend Ms. Mykala and Mr. Kenny for their wonderful assistance as I was closing out my unit. They were amazingly personable, friendly, and extremely likeable, so much so that Mr. Kenny and I started talking about old trucks, since I was driving one that he liked. The premises were extremely clean, including the restrooms, and Ms. Mykala said that they spend a lot of time making the place look nice during slow hours. In moving out, I met a number of other customers either moving in or accessing their units, and they were extremely pleasant as well. I would certainly recommend this U-Haul for anyone considering a storage unit. Great personnel, great experience!

DOUG C  |  Overall Experience 
Rating:
2.0

The Staff was friendly, but Not long after I rented the unit, the rent went up under the excuse that the company needed to fix or replace lights around the property which NEVER HAPPENED! The lights are either still out or they flicker (which is a major distraction when driving on route 50 as the lights flash like a strobe and the State has been contacted in regards to this)... Calling me more than once per day was harassing not only to me but my family as well. I lost my mother in-law and mother during the time I was renting.... and life circumstances kept me from being on time however; No matter what my situation will be in the future, I will not use Uhaul ever again because of the harassing emails, phone calls and text messages. Best of luck.

PATRICK T  |  Overall Experience 
Rating:
5.0

Love the new fiberglass Ubox design. They are much stronger structurally, more secure, and have an overall better design.

Peter N 
Rating:
5.0

Customer did not leave a comment.

Hezekiah B 
Rating:
5.0

When we got the usual there was a north dorchester senior graduation yard post left inside on the side rails. Just double checking the usual before the next customer takes it and leaves would be good

Jeremy S 
Rating:
5.0

They must have been very rough with my box because numerous items were broken and a lot had shifted despite my best efforts to pack it tightly. Overall this made me experience very disappointing

greg s 
Rating:
3.0

Employees have always been great. Helpful and courteous. ( Samantha, Shelly extremely helpful to senior and Tia. I don't feel it's justified to raise monthly fee.There has never been an improvement to my unit ... (2/2014

DIANE S  |  Overall Experience 
Rating:
5.0

staff at this location is top notch! super friendly and informative. everything was executed with efficiency and care.

Kira F 
Rating:
4.0

Customer did not leave a comment.

Michelle G 
Rating:
5.0

Customer did not leave a comment.

Reinaldo M 
Rating:
5.0

Tell them EXACTLY what it would cost to have a box delivered , shipped and delivered AGAIN , not happy with the price , GO PODS !!!!!

tom s 
Rating:
5.0

Nothing

Patricia L 
Rating:
5.0

Customer did not leave a comment.

Jonathan E 
Rating:
5.0

Billing web site needs work

Paula A 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William P 
Rating:
5.0

Customer did not leave a comment.

william m 
Rating:
5.0

Customer did not leave a comment.

gwendolyn j 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
3.0

Customer did not leave a comment.

claudia s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan B 
Rating:
4.0

Customer did not leave a comment.

Jordan B  |  Online Move In 
Rating:
1.0

Will never recommend. Customer service horrible! Rental not ready. Employees showed up late. Left 45 min to hour later. Manager became very irritated when I questioned the bill. Argued with me about it then when informing her about the emoyees tardiness to work and leaving 45 minutes later for our trip, she began to tell me how she just got back from having covid all while wearing the mask she had on on her chin and not over her mouth. She was not professional at all and very disrespectful of space and as an employee.

Andrea F 
Rating:
5.0

Customer did not leave a comment.

Jordan B 
Rating:
4.0

Very helpful staff Short a trailering accessory or two that I needed, but found what I needed nearby in Cambridge, and the staff gave me more time to return the trailer Al in all very positive (But they should be listed as near Cambridge, not ‘in’ East New Market )

Mark S 
Rating:
5.0

All staff very helpful and cooperative in my rental experience.

lauretta m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal Y 
Rating:
4.0

Customer did not leave a comment.

Karen A 
Rating:
4.0

Customer did not leave a comment.

Luann A 
Rating:
5.0

Customer did not leave a comment.

Vicky B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob M 
Rating:
5.0

Customer did not leave a comment.

richard c  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Teresa N 
Rating:
5.0

Customer did not leave a comment.

Dorchester W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven S 
Rating:
5.0

SAMANTHA was extremely knowledgeable and professional. Clone her, she is a stellar model of who you want.

randy r 
Rating:
5.0

My first time using U-haul in East New Market in a very long time. They were in the smaller office in different building last time. The woman with dark hair who helped me 7-26, 7-27, and 7-28 to check my vehicle 7-26, lift and hook up the trailer 7-27, and receive it back 7-28 is a 10 out of 10 in customer service. She explained I needed a larger ball hitch and verified I had an adaptor on 7-26, she explained the reasons why she twisted the chains between trailer and my vehicle, explained the third brake chain on 7-27, and let me keep a couple blankets on 7-28 that I had rented. I plan to come back and would highly recommend the store to others. One small thing was I had to buy the furniture dolly for $20 that I signed up to rent for $7 on-line. But, given she gave me a couple of blankets and the price was only $20, no big deal. I was very impressed with the prices compared to Walmart or other stores for items I checked. The biggest positive was the customer service by that particular employee - again 10/10.

Richard L 
Rating:
5.0

Nothing! Very friendly and helpful.

Tracy K 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
1.0

The manager was nasty, the time for installation was over 2 1/2 hours. I was not kept informed during the process. There was a problem with the lift. The wrong hitch was possibly ordered. I was extremely unhappy and would not currently recommend this location or uhaul.

Ronald P 
Rating:
5.0

Faculty always clean; storage unit well maintained, temperature and humidity as expected. Staff friendly and efficient.

RICHARD B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brianna W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Debra C  |  Overall Experience 
Rating:
4.0

Overall, the experience was good. The website was clunky and did not update with timely information. I suspect we could have received our goods earlier if they communicated better regarding status of delivery. We booked before we had our final address, but gave them our new address two weeks before pickup and found the routing took longer than expected. Understand the challenge of logistics, but every day would could have received our bed earlier, the better. Overall, very satisfied with this service. Thank you to all who helped long the way.

Fredric L 
Rating:
4.0

Overall, we had a good experience using our two UBoxes to move across the country. We had some issues with delayed pick-ups and a lack of communication about those delays, but when we called in, customer service was very helpful. Considering we were moving coast to coast, it was a good experience. If you are looking for an inexpensive way to move, this would be the best option. Affordable, friendly, and convenient.

James B 
Rating:
5.0

The installer and office staff were competent and friendly. I had to return one week later(an over one-hour drive) because your office ordered the wrong hitch part for my Subaru Outback. Not sure whose fault that was but it happened; however, all is good now. I would submit that it would be nice to have a closer location in Delaware, maybe Dover, as an installation location. Your price is very competitive, so the business would come your way.

howard w 
Rating:
4.0

Customer did not leave a comment.

Nicole A  |  Overall Experience 
Rating:
3.0

At the time of reservation they coated $20 for the rental. Later on they charge $26. I asked why, they say price is changed and they did not updated the system

Rahul W 
Rating:
1.0

I was scammed because the odometer said one thing and the link showing the mileage showed different. I told the guy inside and I was still charged as if I drove over 200 miles. I only went from Hurlock, MD to Federalsburg, MD. I want my money back!

Sharon P 
Rating:
5.0

Very efficient

Norman C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john n  |  Overall Experience 
Rating:
5.0

Staff members were friendly and helpful

David W  |  Overall Experience 
Rating:
4.0

Price is a little high

andrew h  |  Overall Experience 
Rating:
5.0

Samantha the manager was so helpful and pleasant! We will definitely use them in the future!

Sarah H  |  Overall Experience 
Rating:
5.0

The staff was very informative and upfront about their policy leaving no questions unanswered

David W  |  First Impressions 
Rating:
5.0

Always there when I need them

DOROTHY J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERITA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall H  |  Overall Experience 
Rating:
5.0

Samantha went above and beyond in a very professional manner. She is definitely an asset to your company. My entire experience was wonderful.

DEBORAH W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffery F  |  Overall Experience 
Rating:
1.0

The facility was poorly lit, trashy, very poorly maintained, almost never staffed or understaffed. When you did get waited on the staff was generally rude. Often the narrow driveway which only one car can get through was blocked by tractor trailers or forklifts. Storage units leaked when it rained and doors were extremely difficult to open when they opened at all. Staff got rude with me when I reported the leakage in my initial unit then wanted me to move all of my items at the drop of a hat so that they could repair the leak in the roof as if I didn’t have a job and other responsibilities. Then the unit they moved me into had a broken door that could only be raised halfway. Most recently Staff picked the lock on my unit when I was 14 days late on payment, opened it to view the contents then put the lock back on the wrong part of the hasp when they were done. I kept a wireless camera in the unit to record movements and Uhaul wants to deny that they did this when I have video of their unlawful entry. They didn’t unlock the unit in a timely manner when I get the rent caught up so they are trying to charge me for an additional month’s rent even though they made it impossible for me to move out. It’s also worth noting that they have a sham business set up in the back part of the facility to sell the contents of defaulted units on eBay and at local flea markets which is illegal as well. There are plenty of other self-storage facilities in the area - steer clear of Uhaul. This place is awful in every way.

Dawn M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harriet c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emerson N  |  First Impressions 
Rating:
5.0

Staff very pleasant and helpful Samantha as well as Christine assisted me with all my needs .I am very much appreciative of all their efforts in supporting and meeting all my needs.

GLORIA C  |  Overall Experience 
Rating:
5.0

Lack of communication and very poor management at this particular location.

Ciara C  |  Overall Experience 
Rating:
5.0

I have used U Haul for years & have been pleased with the service.

sue h  |  First Impressions 
Rating:
5.0

Thank you

ANGELA S  |  Overall Experience 
Rating:
5.0

: )

Jennifer T  |  Overall Experience 
Rating:
5.0

Awesome thanks for the help

ANTHONY S  |  First Impressions 
Rating:
5.0

The entire staff was friendly, professional, polite, and caring. They were more than personable, and made me feel like family from the time I walked in to the time the sale was done. I cannot recommend the storage facility enough as well as the people that work and manage it. Five stars!! Scott H. Wheatley

Scott W  |  First Impressions 
Rating:
4.0

There was some fiberglass insulation that fell from the ceiling in my unit. I notified staff 6 months ago, and nothing changed. Nothing was repaired. I had to empty my unit with it still hanging half way to the floor. My only other negative comment isn’t about the location directly regarding office hours per se, however, every time I called the facility, I reached the call center. Every time I requested a call back from the center (through the call center) I never received said call back. Every time I emailed management, not a single reply was attempted to contact me. I will say, every time I visit I am talked to like like I’m the most important client. The staff are always friendly and attentive. Just the following up, is worth deducting one star.

Terilee L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK T  |  First Impressions 
Rating:
2.0

Alot of my irreplacable things were ruined. And they acted as though it was my faught because it was there for 3 years. I paid my bill for 3 yearsy stiff shouldnt have been ruined. Its been 2 months and im still cleaning mold off the things i could save. My family photos can never be replaced

Kathy D  |  Overall Experience 
Rating:
5.0

The facility was first rate and the staff, everyone of them, we're great.

Thomas R  |  Overall Experience 
Rating:
4.0

Christine was wonderful to work with

Ellen L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kennishia D  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

CHARLES L  |  First Impressions 
Rating:
5.0

The staff are very professional and helpful at all times. They provide excellent customer service and go above and beyond on providing services. The staff at U-Haul should be recognized for their professionalism and dedication tp include a friendly atmosphere.

Stephen G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john n  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RALPH B  |  Overall Experience 
Rating:
4.0

Hard to get the folks in the office. Got several people in other places, nice but not very helpful. Once I got someone in the East New Market office everything worked out beautifully.

Karol R  |  Overall Experience 
Rating:
5.0

The customer service at this location was outstanding.

Christine L  |  First Impressions 
Rating:
4.0

Very accommodating

Karol R  |  First Impressions 
Rating:
5.0

clean,. temperature controlled, easy to get in and out; outstanding knowledge friendly staff

MICHAEL M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVONTA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert J  |  First Impressions 
Rating:
5.0

Chris small is a super person to deal with an asset to the company

Oliver B  |  First Impressions 
Rating:
5.0

Christine is awesome. Wonderful person, who is friendly and most helpful! Give that girl a raise!

Patricia D  |  First Impressions 
Rating:
5.0

I believe it was Christine and Alex at the East New Market, MD location. These two employees were top notch, salt of the earth!! Need more people like them in this world. A real blessing.

PATRICK D  |  First Impressions 
Rating:
5.0

Everyone was very polite when you called Or came into the office.I really like where it's located. I feel real comfortable going on &out of the building.It's always very clean. Thank you !

donna s  |  First Impressions 
Rating:
5.0

The only issue I came across was trying to speak to someone live. Although, that is everywhere in todays living. Thank you

Janice B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RALPH B  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Johnny S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector O  |  Overall Experience 
Rating:
5.0

Very friendly and personable staff. We are new to the area and felt welcomed.

JEREMY S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shalae M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mildred m  |  Overall Experience 
Rating:
5.0

The staff crew are EXCELLENT!

V H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B  |  Overall Experience 
Rating:
5.0

The staff was so friendly and helpful. I suggest using uhaul for all your needs.

Debra C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne A  |  Overall Experience 
Rating:
5.0

Great 👍

Kelvin K  |  Overall Experience 
Rating:
5.0

Staff was great and went above and beyond to help me with anything big or small at every turn. Great place and great people. Will definitely use them again as well as recommend them to everyone looking for storage or vehicles as well…excellent exsperiance with them.

Daniel A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elessa D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cythnia C  |  Overall Experience 
Rating:
5.0

I must say Christine was by far the most friendliest abs knowledgeable rep I have ever in 16 years is using uhaul from Boston to Delaware. I have moved numerous times and never been treated so well. She has a bubbly compassionate personality, along with her superior professionalism. She offered me affordable boxes, I am so very thankful. During such a stressful time she eased my anxiety. I am very thankful!

Bianca S  |  First Impressions 
Rating:
5.0

I contacted the location to secure a storage unit. Christine is amazing! She is so pleasant and knowledgeable. We need more Christine's in customer service as she is excellent. Give her a raise, she certainly deserves it!

Robin S  |  First Impressions 
Rating:
4.0

Interesting system on trying to reserve a unit!

Ellen L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATHER L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLORIA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelvin K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre D  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jessica g  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GLORIA C  |  First Impressions 
Rating:
5.0

Outstanding, attentive, and friendly service.

Kevin M  |  First Impressions 
Rating:
5.0

I was so impressed with the staff first, Christine on the phone and then with meeting Wyatt and the way I was treated by both. I highly recommend using this storage and Uhaul rental location.

SANDRA L  |  First Impressions 
Rating:
5.0

Staff was very helpful and customer service oriented.

John D  |  Overall Experience 
Rating:
5.0

Even before our move and making multiple calls on availability Wyatt Wangerman, was always professional, courteous and helpful. Seems all/most storage units in the area were booked up but the Uhaul - East New Market was our first simply due for to location. Then when one did open up, we immediately made the reservation. We then stopped in to secure the unit, Wyatt made the process clear, simple and again was professional and courteous. He provided a great overview of the property and conducted a demo on how to access my unit. The property, storage facilities, and even the retail area are very impressive, clean and seems to offer a bunch of great services. I plan to use the unit for both personal and some work and believe I’ll be there long term.

James L  |  First Impressions 
Rating:
5.0

Everyone was friendly and helpful

Mark H  |  Overall Experience 
Rating:
5.0

I was very pleased with everything. The moment I walked in the door, I was greeted . The vehicle rented was clean and very well maintained. I would highly recommend this company. 😊

STEPHANIE W  |  First Impressions 
Rating: