I rent a car monthly so I understand the fuel tank level. On pick up I knew I was only going to drive a few miles, the contract had the fuel at 1/2. When I started up the truck it was a little below 1/2. I turned in the truck and had put 3, yes 3 miles on the odometer The check in person came back and said the tank was at 3/8 (above, but close) and said he had to charge me $28.95. I said I put on 3 miles, which he agreed , but still charged me
Larry D.Customer Reviews for U-Haul Moving & Storage of East Mesa
Testimonials From Recent Customers
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We were very pleased with this clean, secure, well lit facility and with the office personnel.
Robert F. | Overall ExperienceWe had been contacted by U-Haul to transfer a trailer for Equipment Distribution since we had booked the use of a 15' truck. The pick-up was time consuming, had to get a different trailer after hooking up the first one, paperwork did not get done correctly and we ended up being billed instead of credited. A supervisor at the Distribution center credited the charges but overall, the hassle was not worth the $35.
John B.Gracias
Marvin C.This site did everything right after the Apache Sands Uhaul totally screwed us over and caused us a two hour delay trying to reach someone.
Lori S.I loved U-Haul Storage. Friendly staff & Reasonably priced. Would have stayed if they had a larger storage unit available. Really didn't want to leave.
Terri R. | Overall ExperienceStaff was outstanding. When I arrived a staff member greeted me, explained that he was being trained and as asked if I would mind waiting for his supervisor to return. I agreed and the test went fast and painless. The trainer tutored the new hire through the ins and outs of the computer system. Thanks to them both for an outstanding experience!
thomas B. | First ImpressionsThe lady that gave me the truck is amazingggggggggg!!!!!! She went above and beyond for me!
Jana'E B.No improvement needed.. Kris went above and beyond by giving me a discount because I was using your vehicle for a charity function.
Frank M.When someone's belongings are not being sent out on time a phone call would be appreciated. I had arranged for movers on the receiving end and it created a lot of extra work for all of us. Secondly, when the containers arrived I was not notified. When I called to change the date of delivery to an earlier date the young lady told me I couldn't because it was already confirmed. That was also complete nonsense. My stuff gets here late because of a failure on your end and now I cannot have it because you don't want to adjust your schedule? Wow. Funny that the moving company I hired on this side was able to get it taken care of. I was promised a stipend for each day the containers were late and I have had to call about that as well. Really horrible customer service experience. I wouldn't use this option for an interstate move again. The containers were adequate and the best thing about my expenses so far has been the moving companies who helped load and unload on either side.
SHANNON S.Daniel was very accommodating Excellent service and equipment, too ðŸ‘
Gregory A.Friendly, helpful staff. Convenient storage location in the facility, with easy access.
Richard M. | First ImpressionsThe manager was very friendly. On arrival, my unit was still dirty but she moved me right away to a different until.
Sacha H. | First ImpressionsMy reservation was cancelled and I had to go to a Getto store instead! Customer service was horrible!
WILLIAM T.Very supportive and professional. I am currently dealing with an issue that needs to be resolved. Please see: U-Haul Reference #3476823. Ordered and was guaranteed a 5x8 trailer but received a 4x8 trailer which was not appropriate for my needs. I would like reimbursement for the use of the 4x8 trailer and free usage of a 5x8 trailer. Please resolve this issue to my satisfaction as soon as possible.
Luis R.Was totally happy with my recent experience with the personnel that I was in contact with. They were courteous and very knowledgeable about my oncoming trip. I would definitely recommend them to anyone who was thinking of moving. Thanks for a great experience.
Victor L.I'm in Tucson and I did not rent any uhaul
Bradley H.Appreciated all staff at this U-Haul facility as they were very attentive to my concerns or needs. Gracias
George S. | Overall ExperienceGreat customer service, rates are good. Easy!!
Kelli C.Left my car charger in the truck went back to get it and the guy behind the counter seemed like he couldn't be bothered with me inquiring about my charger. Told me to call him back in a few hours. Seriously that's the customer service Uhaul is going to provide?
Bryan B.Very accommodating, friendly and professional.
Lavera D.One employee doing everything. I pre ordered the truck. Express, took better than 1/2 a hour. I've been to better.
Jessica G.The employees were really nice able to fulfill all my needs....
GLENN S.Not a single person here has made me feel good unwelcome. The place is well kept and hours are perfect.
danielle t. | First ImpressionsI like the hours of operation and the store was very clean and the attendant was friendly. Thanks Uhal.
Frances B.This whole experience has been unreal. No one from U Haul had any idea of what was going on. The only person was the employee at the pickup location, hen busted his rear to fix everything and get my u box storage unit. One person out of 10 is not good
MICHAEL H.See pick up comments
Gloria K.Can't say enough about this location. Hector and Kris were very professional and helpful with my rental needs. I recommend this location highly.
George S.Ok. Get ready. We had ordered a 26ft, got called the day before our move the reserved vehicle had been placed in the shop, and no 26ft truck was available within 100 mi radius. If we wanted a 20ft truck, we could drive 40miles to East Mesa to get one. Apart from charming, that is about a 4,000lbs load difference. With no other option, we stuffed and loaded the 20ft 'possibly' to the MAX. Mind you, the people at the locations were always the best! Then, the agent at the van rental place (we had to pick up the auto transport elsewhere) told us our intended drop off (Covel Blv, Davis, CA) would we closed on Sundays, and transferred us to Tide Crt, Woodland. Unfortunately, the contract/reservation online didn't reflect that, so when we dropped it off after hours, we were charged an additional $20 for overnight parking, because we couldn't do the online checkout thing, as that still had the drop off as Covel Blv, Davis. Again, the people were the best, the equipment A1, but the experience was 'dented' by whatever does dispatch behind the scenes. It could so easily have been perfect. Now, it wasn't. And forcing customers to load the equipment to the 'MAX' like we were forced to do is inviting disaster.
Arne K.Work on your app people it last horrible
David J.Staff was great. Very helpful.
Eric B. | First ImpressionsBetter signage out front. There was no sign on the building itself
PAUL B.Great company. Hector and Kris were very helpful and and we appreciated that.
George S. | First ImpressionsDeliver on time and stop charging for extra month when it's your fault I haven't emptied it yet. I still haven't gotten a refund for that even though I had been told repeatedly that I would.
Isiah B.This is without a doubt the best ever Uhaul in the entire state Karstin and Chris working two different locations have been caring and understanding to my needs . They show there genuine concern and sympathy for the hardship I am going through. Attention Uhaul these two are extant, it was like the wsy business was like back in the 70's & 80's. God bless you two.
michael j. | First ImpressionsVery friendly and efficient.
Cheryl C.We were very happy with our U-Haul Box experience. The personnel that we dealt with were knowledgeable, polite, helpful and experienced. Steve , Manager in Seattle, Kris, Manager in East Mesa were both excellent and there staff were also. Thank You.
Phil S.Was a nice place to work with.
Lee D.The person who handled my pick up acted like he wanted to be anywhere but at Uhaul. The rep who handled my return was super nice. So I have mixed feelings about the location. Windshield was dirty and hard to see.
SHARON B.Ok I pay one price and put the gas back so what's the other price for. Please get back to me.
THERESA B.everything was excellent!
CHARITY K.Employees at uhaul were very nice. Kept everything on appointment time and helped me hook up and secure everything safely. I can't say enough good things about the lady manager, she was very polite and she works very hard. Company is lucky to have her
WAYNE K.the truck rental was just fine but I had very poor experience trying to open one of the three units I had rented on 7/1/21. I had employed three men through UHaul Movers and they were on time and very good. However, when we tried to get into the third unit, the key would not unlock the lock I was required to buy it from UHaul. I asked the Manager to please cut the lock off so the men I was paying by the hour could continue. I was told it was against UHaul policy to cut a lock off and there was nothing I could do. So, I took the 26' truck loaded only 2/3rds full to my new home so the men could unload it. and get on to their next job. I had several heated conversations with the Manager the next day and she told me I would have to pay a locksmith to remove the lock, rent another smaller truck and re-hire the unloading crew. I waws adamant that the lock was not my problem, they had sold it to me. Long story short, she did finally cut the lock off and I was able to get the moving helpers the next day to complete the move. Needless to say, this, was the most difficult move of my life and I have rented from UHaul in the past many times with no trouble. Never again!
JACQUELINE SUE H.Kris is very knowledgeable at his job. He was so courteous and so polite. Because of him we are now your customer. We are happy with the service we received.
Danielle C. | First ImpressionsThe app to pick up your truck sucks
Juan M.This was the best customer service and truck rental experience ever!
Linda M.This is my favorite place for my needs to move
PATRICIA N.Move Arnold from Antioch to corporate. His dedication to job and customers was outstanding. The woman (maybe Chris her name) at the main street Mesa location was also hard working and friendly, Both having to many jobs threw out my shipping impressed me with their work ethic.
ALLEN C.Improve your website.hard to maneuver throughout it.had a hard time reserving a truck. Had to drive this the location to pick up truck..but very easy once we got there. The person we dealt witness great and helpful.
Dori J.You guys are a Bunch of crooks I'm challenging the $129.57 I was charged for what?
Mark M.Lupe and manager (forgot her name sorry) were very helpful and solved a few challenges I was having. Thankyou.
paul p. | First ImpressionsBoth the guys in the office that helped me on my moving day were excellent.
Nichole B.I would have given an "excellent" rating but there was only one person on duty and the wait time was rather long.
RICHARD L.Was unhappy, because when I called in to rent a truck, and get a Uhaul storage was told I got one month free for renting a truck,when I picked up the truck, again I was told I would get one month free. When I got to the storage, they told me no, they said I wasn't long distance driver, and I needed a certificate, so I was charged for the month, was very unhappy cause I was lied to, but anyways I needed the storage.no big deal, I'm good
maria m. | First ImpressionsThis was the worst experience ever.
Kristine P.The 24/7 check in on the website is absolutely horrible. We followed the directions to log in but the "pick up my truck" button wasn't there. It took being on hold for 25 minutes and doing a live chat for the button to appear. But then the location was blocked which I probably did without thinks eons ago. After we figured that out and uploaded the picture and drivers license, 20 minutes later we were still waiting for approval. After all this, we lost an entire hour and the location was about to open. Kris saw us and she was amazing. She was able to get us checked in and give us our key. She said tons of people have trouble with the website. If you are going to have that option, invest in decent technology because its crap right now. I'm thankful Kris was able to help us.
Cara R.Both customer service gentlemen were fantastic. They were very helpful very understanding. They did a great job I would highly recommend others to go to this location.
VICKIE B.The bathroom was pretty dirty and didn't have any supplies. There was broken glass in front of a door other than that it was clean. The doors were hard to work with because they weren't automatic but I guess the facility is new and once that changes it will be better.
Tiffany M. | First ImpressionsEverything was great, however I did not get a email about gaining access to the location or a map of where the unit is located.
Kris O. | Online Move InOverall a Terrible experience from start to finish. I booked the Ubox and the morning of pickup the employee was not expecting me to come to pick it up. Took over 2 hours for him to find an empty ubox and get it loaded on a trailer. He struggled to use the computer and continued to show frustration. On numerous occasions explained to me that it was his last day and how happy he was about that... Re-assuring. Finally got back to the house to find out he forgot to give me any moving blankets. Fast forward to a few weeks later. My Ubox was due to arrive on 6/6. On 6/5 I decided to drive down to where my Ubox was at to ensure it would be ready for pickup on 6/6 (we had movers scheduled on 6/6). Arrived at the Kent site and waited an hour to get help. The gentlemen at Kent, Cory, said that I could not pick up the ubox on 6/5 as it was being transfered to a closer location. He confirmed that it was picked up and already in route to the other location and would be ready for pickup first thing 6/6. On 6/6 I showed up to the new location in Renton. I got there 15 min early and was helped by a gentlemen (didn't get his name). He couldn't locate the ubox and said it wasn't there. I told him I spent over an hour the previous day confirming the location. He emphasized that all I could do was call the 1800 number. When asked if he could do anything else to help me, he explained something about 3rd party and that "I'm going to continue about my day and not thing twice about this interaction..." I called the 1800 number and was helped by a super helpful Megan. She was on the call with me for over an hour and a half and eventually identified that my ubox was still in transit. She couldn't tell me when it would be delivered though. So I went home, sent home the movers and waited. I didn't get a call until 10a on 6/7. Unbelievably frustrating and I felt like no-one really cared about the customer experience (other than Megan). Terrible, would never recommend this service to anyone.
David V.Its hard for the phones to connect to the computer system for ids but the customer service here was top notch:)
kevonna loren L.Crap vehicle's battery went out twice. I did not complete my move and turned in my vehicle a day early yet I was charged for 2 days. The idiot behind the counter did not know what he was doing and was fumbling through the computer system "apparently" pretending he was refunding me for bringing the truck in a day early. I wanted compensation for time wasted and not being able to complete my move. The idiot behind the counter took my name and phone number down and stated that someone would call me in the morning after they looked into the occurrences of the night prior. It never happened and my card was charged for two days albeit I only had the vehicle less than 24 hours.
MICHAEL P.Great job!
JAMES D.include trailers as well as trucks
ROBERT J.They did not have my truck that I had reserved a week in advance for me. I had to switch to a smaller truck and it took over an hour to do so.
MCKENZIE G.A few more chairs, perhaps a bottle of water in the waiting area. Lupe the mechanic was outstanding.
Marion S.Staff was great and very helpful.
BRETT D.The computer system was not working neither was the internet. The manager was in no rush to get things up and running. They had to use my phone and other customers in order to get our paperwork done. If the manager just seem to care then it wouldn't have been so bad.
ELWOOD A.Excellent service, will recommend to others
Barb P.I waited 20 minutes after numerous phone calls with the gals names on the door with no call back. 2 guys working all the doors locked at 530 pm . The store doesn't close till 7pm. They were off doing something else. After moving all day and I really didn't want to take the uhaul back to my place. I was super frustrated and tired. I still haven't received a call back.
LAURA D.They charged me for a dolly that was never in the truck at pick up and I'm confused as to how my LOCAL move only 7 miles away bumped my total allllll the way up to $111 on a $30 truck!!!! Will definitely be reporting this.
Ashley S.Very friendly and good customer service
Kathryn M. | First ImpressionsCarol was friendly, caring and great to work with.
Michael Y. | First ImpressionsThe staff was very friendly and efficient. My husband and I felt taken care of.
DeAnna H. | First ImpressionsManager (carol?) was helpful, knowledgeable and her associate (lupe) was great also.
gaytha b. | First Impressionseasy access to loading area, carts available
Kenneth B. | First ImpressionsChristine Connors was awesome! She was very knowledgeable, answered all of my questions & was very approachable. She went above & beyond when our keycard & passcode wouldn't work. She resolved the issue before the end of her shift & notified me the problem was corrected immediately.
ALECIA M. | First ImpressionsThe staff is very friendly and helpful I highly recommend using U-Haul Storage
Rebecca P. | First ImpressionsOur move-in to our storage area went smoothly. It was great that you furnished dollies to assist,
Rollie H. | First ImpressionsGreat folks to work with, the best!
Richard W. | First ImpressionsDerek was very helpful.
Valerie C. | First ImpressionsFriendly and knowledgeable staff.
merrily a. | First ImpressionsVery friendly and knowledgeable, had everything i could possibly need
Aubrey H. | First Impressions