El cliente no dejó un comentario.Jay G.
Customer Reviews for U-Haul Moving & Storage of East Madison
Madison, WI 53714
(Hwy 51 Cottage Grove Rd 1ext)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The owner was very helpful and able to answer all my questions. Very professional and friendly.Noel M.
Café gratisMICHAEL Z.
El cliente no dejó un comentario.Greg H.
Not enough staffken M.
I was over charged for my rental. Every time I try calling the line disconnects while I'm on hold.Sarah B.
Despite being busy, I was taken care of promptly, professionally and courteously.Gordon G.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.Dana C.
El cliente no dejó un comentario.alvin G.
Not a thing. Somehow my truck rental was cancelled and the Atlas Circle facility accommodated me on the spot with the same size truck I requested.Caroline S.
El cliente no dejó un comentario.loretta S.
El cliente no dejó un comentario.Daniel S.
Everything was great and the people were very helpful!Arthur M.
El cliente no dejó un comentario.Earl M.
Easy check in and helpful.REGINALD G.
El cliente no dejó un comentario.Deb O.
Don't allow smoking in vehicles.Erik T.
ThÃ© agent was very rude! His hand was bleeding and he had blood on my reservation sheet and handle my driver license with that bloody hand! When I requested that my driver license need to be cleaned, he had a very disrespectful attitude ! I will never got back to his store! You can look at my record, I'm a very good customer and rent a lot from that store! He never clean his hand and put a bandage on his bleeding hand! I'm a nurse and I was very uncomfortable with this situation! He handled the truck key and the paper with his bloody hand! I certainly hope I did get blood pathogens contaminationISMAEL F.
If they wouldn't charge $100 for returning it to a different site. But otherwise everything was great!Johan C.
Overall it was fine. The capacity of the gas tank should be clearly displayed so the customer doesn't have to guess how much fuel is needed to get it back to the starting level in order to avoid paying your ridiculous price for gas. The material of the steering wheel had started to deteriorate and left a tacky residue on my hands. The sun visor was not attached on one side, causing it to droop in front of the windshield. The back bumper (the metal step before the bed itself) gets extremely slippery when wet. Better textured metal or some sort of non-slip surface would be much safer.Sterling M.
Make the cost of the services less.Loretta W.
El cliente no dejó un comentario.Kristie H.
El cliente no dejó un comentario.Wayne M.
Reservation pickup location wrong city! Had to drive to Madison which resulted of 14 total miles on truck that should be refunded $13.86Larry O.
El cliente no dejó un comentario.GARY J.
El cliente no dejó un comentario.Angela G.
El cliente no dejó un comentario.Gregory R.
El cliente no dejó un comentario.Daniel R.
El cliente no dejó un comentario.Jeff M.
The guy at the front desk was amazing! He was SO friendly and helpful. Even though this location is further from my house, I think we will use them in the future because we had such a great experience.Abigail D.
Good job!Terence A.
El cliente no dejó un comentario.Stephen P.
El cliente no dejó un comentario.jim M.
El cliente no dejó un comentario.Mark D.
El cliente no dejó un comentario.Alex T.
El cliente no dejó un comentario.Chris H.
El cliente no dejó un comentario.Daniel O.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.Timothy G.
The checkout process is a little slow. A customer in front of us was still checking out when we left 20 minutes later because of charge terminal problems.William T.
Getting the rental overall took 1.5 days and more than 4 hours on the phone. The worst thing I've had to deal with in years. I have lots of experience with U-Haul and can't believe had bad and some of the staff was careless and did not care. This was not the location I had the issues at. My complaint starts in South CarolinaTOM B.
El cliente no dejó un comentario.shirley D.
El cliente no dejó un comentario.Thomas R.
El cliente no dejó un comentario.kenneth A.
Fast efficient friendly service. Large selection of uhaul equipment.Fred H.
El cliente no dejó un comentario.Paul E.
El cliente no dejó un comentario.Phoebe W.
Actually, can't think of anything to improve......all I know is in all the years we have been renting from this location for our events, we have experienced nothing but professional, efficient, courteous service. The flow works well and the reserving on-line is slick. Thanks. Linda Cagle - Polish Heritage Clubralph T.
El cliente no dejó un comentario.Ken K.
El cliente no dejó un comentario.Tyler D.
The electrical wiring on the trailer hitch assembly on the Uhaul equipment was not working properly and had to be replaced. It was automatically assumed at first that the wiring on my hitch was bad because one of the turn signals wasnt lighting up. The other turn signal worked fine. . In my opinion the wiring should be tested on the Uhaul equipment each time a trailer is returned to check for faulty wiring. It would save time in the long run and be great customer service for the next person to rent that equipment. Other than the delay, the manager was awesome. Very friendly. Did seem like this location could use more help.Nancy W.
I would recommend it. We were greeted promptly and with professionalism. The only problem....and it seems significant now.....is that you are trying to reach me saying that I did not return the trailer on Monday in Northfield even though we returned it on Madison one day early. I'm confused and awfully concerned. Please contact me promptly to reassure me that my obligations are fulfilled. Gracias.David R.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Daveda H.
El cliente no dejó un comentario.Ryan P.
It's unclear to me whether I was double charged or if one of the charges when the trailer was picked up will be removed and it was just a system place holder?? Anyway, I'm going to give it a couple of days to determine if the original charge will be removed now that the trailer has been returned (and a final charge was run at that point)Laura M.
El cliente no dejó un comentario.Mark J.
The return attendant was great and personableKevin S.
Plan ahead based on customer appointments. I arrived for my appointment to have a hitch placed and they weren't staffed to take my appointment at that time. I rented a truck with equipment that I needed to help move and they were missing equipment that I had already paid to rent.Chris P.
Wayne was very kind and courteous. Great customer service. Truck was clean too.Aleen J.
El cliente no dejó un comentario.Jace M.
Wayne is the Man!!! He made sure I was taken care of!!!!Steven K.
El cliente no dejó un comentario.Jessica M.
El cliente no dejó un comentario.Richard D.
n aVick G.
Drop off was okay. It was later in the day so I didn't feel that the gentleman who checked me in fully completed the process. I called the next day and promptly received an email receipt.john D.
El cliente no dejó un comentario.ESSIE J.
This review is actually not for this location it for the Emblem location and UHaul.. The location that was sent to me was incorrect the company had moved. After looking at the address online I went to the new address, the uhaul app would not let me check in because gps says I was not at the location. No one was at the business so I had to call to check in. After going through a long process with a rude person, the lock would not open. finally received the right code for the lock and there was no dolly in the vehicle. Now the lady wants me to drive the truck to alternate location to pick up dolly yet I have to pay for mileage. Left truck and asked to get truck from alternate location and had to pay again because my money had not been transferred. The worst experience ever. Do Not pick the Emblem location its pretty much an abandoned lot with no one there, just two uhaul trucks next to lots of abandoned houses.NICHOLAS P.
El cliente no dejó un comentario.Robert P.
Horrible company never again ill go to interpize b4 I even think about spending any more money with uhaul!! Was charging my card b4 rental time was up overdrafted my bank account 3 times and I got call last Monday at 2pm and told em I need it another week I returned the van by 220pm and still got charged 83.49 wtf 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 your company can go to hell!Marcus R.
I made the reservation online for an enclosed 4 by 8 trailer and got a 3 by 7 open trailer. Not very impressedRhonda P.
I really appreciated the service and the overall experience renting with U-Haul. Morgan made everything go really smoothly and answered all of my questions (both in the shop and later over the phone). I definitely will come back to this location in the future.Gage T.
El cliente no dejó un comentario.Samantha J. | First Impressions
El cliente no dejó un comentario.Kaia S.
El cliente no dejó un comentario.Renee R.
The van I had reserved had not been returned the night before. I was offered a 10' truck instead which I didn't really want but would have taken if that's all I could have gotten. The person working was determined to find me a van and ultimately I able to rent a van that had just been delivered to the dealership. I was pleased with the service and the van!Jeanne S.
No improvement neededShirley G.
Promptness. I waited 20 minutes for pick up assistance, after having all my reservation filled out online the day before. Everything else was great.Peter R.
Things were easy and efficientAnna G.
El cliente no dejó un comentario.Anton F.
El cliente no dejó un comentario.Sara T.
El cliente no dejó un comentario.Andrew K.
10/10 serviceGarrett S.
El cliente no dejó un comentario.Wolford B.
Great service as always!!!CAROLE B.
El cliente no dejó un comentario.Daniel R.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Dave G.
Padlock. Needed. Locker. 1111. Dennis watrudDENNIS W.
Staff was friendly and proficient with pick-up and return of the trailer.Paul S.
El cliente no dejó un comentario.Paul P.
The person who checked the trailer in was very friendly and efficient.john D.
If you need a u-haul rental near the east side of Madison please do go to this store (Atlas Ct.) Wayne and the rest of the crew went well out of their way to make sure that my experience was as simple as possible. I had my young daughter in tow (good u-haul pun huh!) for the trailer pick-up and their kindness and attentiveness to her and to our entire experience was well above what I expected. In addition to the wonderful service I received I was also very impressed by their store. They have on-hand a great compliment of supplies to assist in your moving/packing and hauling/towing needs. As it was I needed an adapter to run lights from my truck to their trailer. It would have really sucked to have to run out and find one from an automotive store before proceeding with my rental but they had it. The adapter itself seems to be well made and was sold to me at a fair price. Their bathrooms were very nice too.Ryan W.
El cliente no dejó un comentario.Heidi S.
Service was great! You did a great job and were so happy!Mike M.
Staff member was very very helpful and explain things very well.Lucinda T. | First Impressions
Helpful & efficientHannah B.
Very helpful staff!!!Daniel H.
El cliente no dejó un comentario.Victoria P.
El cliente no dejó un comentario.Susan S.
El cliente no dejó un comentario.Trevor I.
It would be nice if storage was pro-rated when moving out. If you are moving and go one day past, you are charged for entire month.Arthur M. | First Impressions
All the way around 7 Gold Stars with Diamonds on top for Harold and Mamuth. They did an absolutely outstanding job every time when I rented.storages, all sizes of trucks and trailers on several occasions. Many thanks and and many blessings to them!MARIUS F. | Overall Experience
Wayne has always been so helpful and accommodatingRANDY V. | Overall Experience
All in all a good experience except the price seemed a little high for storage.Louis L. | Overall Experience
While every single person I met at this location was very helpful and professional. Especially helpful, kind, knowledgeable & efficient was MAHMUT. MAHMUT went above & beyond to help me logistically with moving arrangements, Appropriate storage and cost. I am very grateful for his kindness & help!!Cynthia K. | Overall Experience
El cliente no dejó un comentario.John B. | First Impressions
Mahmut was extremely helpful, efficient & was so very helpful in helping me streamline storage, truck rental & best cost effective move options. Amazing help! Thank you! All the staff at this store go ABOVE & BEYOND TO HELP, each & every time I've come to the store.Cynthia K. | First Impressions
El cliente no dejó un comentario.Ladeonna L. | Overall Experience
Customer service was awful. Very slow and unprofessional. Lazy employeesHeather C. | Overall Experience
There is a person named Wayne at this location. He's fantastic and made my moving experience less stressful. Bog shoutout to Wayne!Justin J. | First Impressions
Awesome, amazing and outstanding storage facility! It was nice and easy to use as well as incredibly convenient. My belongings were in good hands for the time that I stored my belongings there. Thank you very much.Kathryn R. | Overall Experience
Wayne is great guy. Thank you. Disappointed we still haven't received email with final bill for final moving truck charges.James C. T. | First Impressions
El cliente no dejó un comentario.Tazuko F. | Overall Experience
El cliente no dejó un comentario.Nicholas G. | First Impressions
El cliente no dejó un comentario.jeff g. | Overall Experience
Hornet nests in outdoor storage area. Got stung. Had to buy hornet spray and knock down nests.Bryan S. | Overall Experience
I have always had great service at this U-Haul storage facility. Everyone knows me from previous storage stays and so it is great to work with people you know.Ellen C. | Overall Experience
El cliente no dejó un comentario.Brian W. | Overall Experience
Great place friendly staff. Thank You for outstanding service would highly recommend you.Daryl F. | Overall Experience
El cliente no dejó un comentario.TAYLOR H. | Overall Experience
Had to wait a long time. Need more employees, Phone service is horrible, was on hold for 96 minutes and still no one answered the phone. had to make a unnecessary trip. Very disappointed with the situation. So had to go to the counter, Line was long so waited for 20 minutes again.SANCHALI S. | First Impressions
I booked two weeks in advance. This review is for the Warner Park location. I show up exactly as planned and am told they have 0 units. Planning a move is difficult and stressful. If you are able to book a unit online it should be available. Or call me. You can't even call the location. I was on hold for hours a couple of times, then you get routed to central booking, and they know nothing. It was horrible. Don't ever bother.Jason L. | Online Move In
My visit could not have been better. After a long day of moving and organizing it was nice to sign up and be on my way. Both gentleman received my dry sense of humor and made my day with great customer service. Rodney J. | First Impressions
Very nice and sweetLadeonna L. | First Impressions
El cliente no dejó un comentario.Simone H. | Overall Experience
El cliente no dejó un comentario.TAYLOR H. | First Impressions
Had rented a u haul and storage. Couldn't return truck because could access storage unit system down. Had to go to different location then planned. Higher prices man was rude. VERY DISAPPOINTED HAVE USED UHAUL MANY TIMES WORST EXPERIENCE EVER...CHERYL F. | First Impressions
El cliente no dejó un comentario.Matthew B. | First Impressions
Staff at U-Haul were friendly and professional. They took extra steps to help with concerns regarding covid. I really appreciated Alex's kindness and help getting the storage unit rental set up. ¡Gracias!Abigal B. | First Impressions
El cliente no dejó un comentario.Dorothy P. | Overall Experience
I have stored items here on and off for a few years since I moved to WIsconsin and every time the staff is friendly, professional and very helpful.Ellen C. | First Impressions
Anne Starr (U-Haul Moving & Storage Of East Madison, 22 Atlas Ct) is an EXCEPTIONAL manager. She is professional, efficient, prompt, knowledgable and places the customer first. She makes U-Haul look good. I'd give her 6 stars (U-Haul gets 5).Dominic H. | Overall Experience
El cliente no dejó un comentario.STEPHEN S. | Overall Experience
Best center that I have ever rented fromGENE V. | First Impressions
The young lady at the desk Ann was always extremely helpful!!Kerry G. | Overall Experience
Anne, Manager, was always courteous, hands on and willing to go the extra mile. Please thank Anne for me.AUDREY L. | Overall Experience
Everyone was VERY helpful, prompt, and friendly!!William N. | First Impressions
El cliente no dejó un comentario.Kevin F. | Online Move In
El cliente no dejó un comentario.david t. | Overall Experience
Dirty unit, was told there would be a lock on the door when I got there and there wasn't. Unit was blocked by a U-Haul van when I first got there. Overall is fine for short storage, but certainly not what I was expecting and I don't think worth the price per month that the unit costs.Evan M. | Online Move In
I would Highly recommend your u haul storage area To anyone. Your climate control was excellent. The first day l put my treasures in your storage area It was In the winter and it was so toasty warm in your facility . The day I took everything out it was A hot Muggy summer day n the storage area was so cool n refreshing. Thank you For securing my valuables for almost 3 years!!!Lucy B. | Overall Experience
Moving seems to generally be stressful, so thanks to the staff here for making the logistics of the facility and paperwork smooth and easygoing.Angela M. | Overall Experience
I was personally impressed by the manager's personal relationship. A+Louis O. | Overall Experience
El cliente no dejó un comentario.James R. | Overall Experience
.James R. | First Impressions
El cliente no dejó un comentario.Syed R. | First Impressions
This was a great experience. The staff was amazing and helpful and when we realized the storage space we originally chose would be too small, they were very courteous in helping change it to a bigger size.Brianna M. | First Impressions
El cliente no dejó un comentario.Adrianna M. | First Impressions
The staff was very professional and courteous. The check out process was quick and seamless.Anika P. | Overall Experience
Quick and easy move in and move out. Wish you had more larger units available at this location. Staff is Awesome!Nancy W. | Overall Experience
El cliente no dejó un comentario.Curtis N. | Online Move In
Overall your employees did a good job to help me anyway they could, however I brought to u haul attention that I found two mice dead in my unit 1101 and thought I would get a reimbursement how ever that was not optional, I had this unit for over two years. Thank you uhaulDennis o. | Overall Experience
El cliente no dejó un comentario.Nancy W. | First Impressions
El cliente no dejó un comentario.James L. | Overall Experience
El cliente no dejó un comentario.ADAM T. | Overall Experience
U-Haul seem to just be getting better and better. Our experience was very positive and the prices are very competitive. Also a very nice that the first month is free for their storage units.Edward F. | Overall Experience
El cliente no dejó un comentario.ELIZABETH F. | Overall Experience
Great experience, very helpfulMatt N. | First Impressions
Anne is always extremely helpful and is a pleasure to work with. She is a big reason I continue to rent from Uhaul on Atlas Ave.Wes N. | First Impressions
Thank you, for making everything painless ans stress free.dannassia p. | Overall Experience
The lock mechanism was lose and should be replaced. I thot I'd get a partial refund because I didn't use the storage unit a whole month, but was denied.. :(DAVID L. | Overall Experience
Online reservation info was not accurate. Rat traps in unit. Boomer staff is inept.Amanda P. | First Impressions
Very helpful staffMary W. | Overall Experience
I was very pleased with my storage.TERESA S. | Overall Experience
no need to commentLaquita w. | First Impressions
The person who waited on us was very friendly and took the time to show us several options for storage units. He answered all our questions and didn't force us to make a decision.DAVID L. | First Impressions
RAVE!! Complex move trunk rental/multiple days, 1way & local + storage. Ann and her team - 1st RATE. They care, equip is spotless, they solve issues. Even if this isn't closest Uhaul, use 22 Atlas!!!Lisa h. | Overall Experience
I could not have had a better experience with a storage facility. It was easy to get a unit, the staff made sure everything went smoothly, and I got a great value. I would not go anywhere else.Paul B. | Overall Experience
I've rented storage units at multiple places, and this is by far and away the best experience I've had. Fast, efficient, responsive service that met my needs perfectly.Paul B. | First Impressions
I needed your help for my family right away. Your help was excellent and thank you for all the help to supported my family's need. Thank you again.Tazuko F. | First Impressions
It took an hour and a half to rent the unit as they couldnot access my reservation. At checkout it took an hour again a long line and the employee helping me did not know how to do a move out.David U. | Overall Experience
GREAT JOB ALL.One happy customer.Bruce P. | First Impressions
Consider concrete repairs, general repairs, improvements, updating. 5 stars for great customer service, nice people.Martha T. | Overall Experience
Seemed very secure, but old. Didn't expect a rodent trap inside my unit. But that's better than NO trap. Controlled storage bldg needs update, repair concrete, make it more female user friendly.Martha T. | First Impressions
Anne was very helpful in helping me select the appropriate size truck for my move and helped me to take advantage of the free month of storage.Jeneile L. | First Impressions
GreatRICHARD B. | First Impressions
Everybody was very helpful when I called in to make monthly paymentsGLEN J. | Overall Experience
Very friendly and helpful. Will recommend to anyone who is moving from madison areaNadine J. | First Impressions
Everything was greatJeffrey E. | Overall Experience
The uhaul place was busy, but it was clean, well laid out, and the storage rental process was seamless. The indoor storage is clean and very easy to get into.Anika P. | First Impressions
I was serviced by Wayne, on 2/2/2019. He was very knowledgable, calm, & kind about his trade in the storage/packing/moving vicinities. He went out of his way to walk us back to our storage unit. ThankAmber W. | First Impressions
Everything was great!Kelly R. | Overall Experience
I was very happy with the safety and dryness of the unit.JAMIE T. | Overall Experience
Great experience, helpful staff!JESSICA R. | Overall Experience
Didnt help me when it was time to pay my bill. Also kept lying to me about my storage had a lien on it and made it too far behind to pay it. Now that they moved me out I lost everything's documentsDaren N. | Overall Experience
Thankyou you very much for being understanding, courteous, & Helpful.If I need to Rent Again It Will Definitely be U haulJanis O. | Overall Experience
I couldn't find my reservation after booking it and needed to cancel it! I am new to Wisconsin and wouldn't find the location I reserved to call either. I never got a confirmation email or text.Renee M. | Reservación
I was directed to go to 710 Cottage Grove Rd where there was no one in attendance to check me in. The truck i reserved wasn't there, the equipment and moving materials are orders where not there.Bubacarr C. | Reservación
Facilities were nice. Loved the air conditioning. Staff was great, especially Wayne.Andrew S. | Overall Experience
Didnt give me any information about gate or yellow pole. Did not tell me I would need a lock for my unit.Ron D. | Reservación
This storage reservation was a complete waste of time. There were no units available when we arrived to move in. We had to scramble to find a unit elsewhere. Terrible experience overall.Shoshannah E. | Reservación
I have always been treated like a VIP at this location both by management and the great employees.DELBERT P. | Overall Experience
The gate was easy to let people follow thruEssie J. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!