Comentarios de los clientes para U-Haul Moving & Storage of East Madison

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of East Madison

Clasificación general:

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David M.
Clasificación:

We were on a tight schedule for moving. Despite multiple calls to confirm, the box did not arrive on the date at at the time it was supposed to. Trying to figure out what happened led to multiple phone calls with long hold times, and nobody able to answer the question why the box wasn't being delivered. It ultimately was delivered the next day.

SCOTT I.
Clasificación:

El cliente no dejó un comentario.

Gordon B.
Clasificación:

El cliente no dejó un comentario.

David L.
Clasificación:

El cliente no dejó un comentario.

Jim K.
Clasificación:

I went online to book a rental trailer from Uhaul to save time where I could just pick it up Friday night and go. There was one employee working and waited over 30 minutes for him to wait on one customer. It took another 10-15 minutes going in and outside for paperwork and booking up trailer. 45 minutes later I finally leave. Need to streamline your check in and get more help on Friday after 5 pm.

GENE V. | First Impressions |
Clasificación:

Best center that I have ever rented from

Charles L.
Clasificación:

The desk clerk was very professional and courteous...That is why I would recommend this location.

Jalateefa J.
Clasificación:

Your staff are racist and your corporate office upholds racist actions of employees . I have paid for the truck for the amount of days that I had it with no complaint but today someone from Uhaul came to my home although the truck was paid for and took all of my office belongings which totaled around $50,000 worth of belongings . When I called to inquire they said they would need me to come and rent a different truck . I refused . I want my belongings returned NOW. I will be filing a suit against UHAUL today !

Nichelle S.
Clasificación:

El cliente no dejó un comentario.

Ben J.
Clasificación:

I had the best U-Haul rental experience of my life at the Atlas location. Fast check-out and check-in. Helpful employees. Trailer worked without issue. Returned early and was charged appropriately. If I need to rent something again I'm going back there.

Marshall B.
Clasificación:

The agent was very helpful when picking up and dropping off the trailer

Corey H.
Clasificación:

El cliente no dejó un comentario.

JEFFREY P.
Clasificación:

Didn't have pads loaded

ANN H.
Clasificación:

El cliente no dejó un comentario.

Evan B.
Clasificación:

El cliente no dejó un comentario.

Conor S.
Clasificación:

Very efficient staff led to good experience. Well done on pick up and drop off

Richard B.
Clasificación:

El cliente no dejó un comentario.

SEBASTIAN Z.
Clasificación:

I reserved a 26 foot truck. Two days before moving, you mysteriously no longer have that truck. I had to go with a 20 foot truck, and had to incur an out of town fee since I had to pick it up from a Uhaul across town. This severely impacted my move as I had only hired the movers for a certain amount of hours, assuming I had a 26 foot truck. What a terrible experience.

SCOTT S.
Clasificación:

El cliente no dejó un comentario.

TENACITY L.
Clasificación:

Super easy drop off process with no hidden tricks or fees, awesome experience with the Uhaul team!!

Keith R.
Clasificación:

El cliente no dejó un comentario.

ELIZABETH F.
Clasificación:

El cliente no dejó un comentario.

Kristina R.
Clasificación:

I chose to pickup the truck outside of normal business hours. I sat in the parking lot for 30 minutes, waiting for “approval” online before I was given the code to the lock box with the keys to my truck. That experience was very frustrating. I also didn't get all the equipment that I had requested/paid for, but I was reimbursed for it. Overall, the experience was decent but not great.

Kyle F.
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El cliente no dejó un comentario.

Doris R.
Clasificación:

El cliente no dejó un comentario.

Nikki W.
Clasificación:

El cliente no dejó un comentario.

JAMES G.
Clasificación:

I am terribly upset over my entire experience. I originally booked a truck from Crystal Lake, IL (10 minutes from the house I was leaving). I was then told the equipment wasn't available at that location and had to drive to Delavan, WI. That was bad enough, but then I was charged approx. $40 for additional mileage that was create due to the pickup location change. What a SCAM, I will NEVER use UHaul again!

JOSHUA D.
Clasificación:

I was told to go to one location to pick up my truck. When I got there, I was then instructed to go to another location to get my truck. I had to wait in line behind two other customers who had similar issues/or their sized truck was not available. This is really poor business. I'm not pleased.

Timothy C.
Clasificación:

El cliente no dejó un comentario.

RICHARD W.
Clasificación:

El cliente no dejó un comentario.

Hunter H.
Clasificación:

El cliente no dejó un comentario.

Val S.
Clasificación:

Truck smells like Elvis Presley

steven P.
Clasificación:

The best uhaul shop I've ever dealt with, and I use them monthly

Robert S.
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Everything was done well and professionally

Matthew J.
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El cliente no dejó un comentario.

Conrad M.
Clasificación:

Place many big signs from curbside to storefront that they key box is hidden off to the right of the main door.

Michael M.
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El cliente no dejó un comentario.

SIMIL S.
Clasificación:

El cliente no dejó un comentario.

ERIC JAMES O.
Clasificación:

Anne was a very helpful - just a great experience all around. Excellent facility!

Timothy L.
Clasificación:

Everything went very smoothly!!

David K.
Clasificación:

El cliente no dejó un comentario.

Michael G.
Clasificación:

El cliente no dejó un comentario.

Gregory G.
Clasificación:

Why own a trailer when you can go use one for $15.00 Super strong nice trailer

Steve C.
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El cliente no dejó un comentario.

MICHAEL Z.
Clasificación:

Free fresh coffee.

ZENGWEI Z.
Clasificación:

El cliente no dejó un comentario.

Kendra A.
Clasificación:

FAST SERVICE AND GOOD FRIENDLY PEOPLE THAT WORKS THERE

ken E.
Clasificación:

The staff at Madison East was very courteous and well informed....as always.

Brandon L.
Clasificación:

Allow me to utilize my in store credit towards the rental of my U-Haul and not have to wait 24 hours for my credit.

Jose L.
Clasificación:

El cliente no dejó un comentario.

Mark N.
Clasificación:

When returning, it took a while for someone to come around.

THOMAS P.
Clasificación:

All around great service from beginning to end

Lori N.
Clasificación:

I was on hold on the phone for a long time. Drive over there and there were three people standing there - while I was still on hold. Not cool. After that - Making the reservation, and pick up and drop off. Great service.

Shawn L.
Clasificación:

El cliente no dejó un comentario.

Michael E.
Clasificación:

El cliente no dejó un comentario.

LEONARD G.
Clasificación:

El cliente no dejó un comentario.

Sara S.
Clasificación:

El cliente no dejó un comentario.

Carolyn W.
Clasificación:

The computer system was really slow which is no fault of the location. Maybe UHaul needs to upgrade their system to avoid the long wait by customers along with the frustration the employees must be feeling.

D S.
Clasificación:

El cliente no dejó un comentario.

CAROL D.
Clasificación:

I checked in in advance. on my phone. I didn't see anyplace to get the key for the vehicle so I could bypass going into the office. Consequently, I had to go into the office to recheck in & pick up the keys. I will not check in early next time. The guys were very nice.

Rodolfo N.
Clasificación:

El cliente no dejó un comentario.

David L.
Clasificación:

El cliente no dejó un comentario.

Rhonda T.
Clasificación:

My experience was Great with them! Price was reduced, days were added on and the trainer had brand new tires!!

Elizabeth W.
Clasificación:

I liked this uhaul location.

rodger T.
Clasificación:

El cliente no dejó un comentario.

MARK E.
Clasificación:

El cliente no dejó un comentario.

ELLEN S.
Clasificación:

El cliente no dejó un comentario.

David W.
Clasificación:

none

Tracy B.
Clasificación:

El cliente no dejó un comentario.

teresa H.
Clasificación:

A gentleman by the name of Bob was in charge of returns. He gave me a good laugh. Thanks for making my day♡

Douglas Z.
Clasificación:

They were great to work with and went out of their way to get me on the road after we discovered my trailer lights weren't working correctly. They helped me resolve the issue and I was on my way!

David S.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

El cliente no dejó un comentario.

James B.
Clasificación:

None

Barry W.
Clasificación:

El cliente no dejó un comentario.

Kerry G. | Overall Experience |
Clasificación:

The young lady at the desk Ann was always extremely helpful!!

Jamesallen M.
Clasificación:

El cliente no dejó un comentario.

Richard K.
Clasificación:

El cliente no dejó un comentario.

Sandra A.
Clasificación:

No complaints here

SETH J.
Clasificación:

El cliente no dejó un comentario.

Joseph L.
Clasificación:

Very professional, area was clean and orderly was in and out quickly.

Leyonita M.
Clasificación:

El cliente no dejó un comentario.

Karla K.
Clasificación:

El cliente no dejó un comentario.

Vincenzo F.
Clasificación:

None

Samuel K.
Clasificación:

Rented a 26' truck. The pulled it from the service/maintenance line. Rough ride and loud. On the way to return it, the engine caught on fire. Can't help but think that the previous renter informed them of an issue which is why it was in the service line, and they rented it out anyway.

JERI W.
Clasificación:

Wonderful and very helpful and informative

Deb M.
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El cliente no dejó un comentario.

Stephen R.
Clasificación:

El cliente no dejó un comentario.

Bruce L.
Clasificación:

El cliente no dejó un comentario.

BARBARA D.
Clasificación:

El cliente no dejó un comentario.

Michael C.
Clasificación:

Have more help at the store to assist customers only one employee and was a wait to get serviced

Florian P.
Clasificación:

El cliente no dejó un comentario.

KELLIE H.
Clasificación:

The app was easy to use, the folks on site were knowledgeable and helpful. Thank you!

James S.
Clasificación:

Let people know about your extra hidden fees for after-hours drop-off etc. Definitely will not be using Uhaul in the future for any moving need I would much rather go pay more over at Penske or some other fucking place

LINDA H.
Clasificación:

I just want to thank the associate who helped us. I think his name was either Jake or Josh. He was very friendly and helpful and got us on our way.

STEVEN S.
Clasificación:

El cliente no dejó un comentario.

Bradford Z.
Clasificación:

Nothing, everything went well, thanks!

Kathleen R.
Clasificación:

El cliente no dejó un comentario.

Sean O.
Clasificación:

El cliente no dejó un comentario.

AUDREY L. | Overall Experience |
Clasificación:

Anne, Manager, was always courteous, hands on and willing to go the extra mile. Please thank Anne for me.

Crysta L.
Clasificación:

El cliente no dejó un comentario.

CINDY H.
Clasificación:

El cliente no dejó un comentario.

GARY T.
Clasificación:

El cliente no dejó un comentario.

William N. | First Impressions |
Clasificación:

Everyone was VERY helpful, prompt, and friendly!!

Kevin F. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

david t. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Evan M. | Online Move In |
Clasificación:

Dirty unit, was told there would be a lock on the door when I got there and there wasn’t. Unit was blocked by a U-Haul van when I first got there. Overall is fine for short storage, but certainly not what I was expecting and I don’t think worth the price per month that the unit costs.

Lucy B. | Overall Experience |
Clasificación:

I would Highly recommend your u haul storage area To anyone. Your climate control was excellent. The first day l put my treasures in your storage area It was In the winter and it was so toasty warm in your facility . The day I took everything out it was A hot Muggy summer day n the storage area was so cool n refreshing. Thank you For securing my valuables for almost 3 years!!!

Angela M. | Overall Experience |
Clasificación:

Moving seems to generally be stressful, so thanks to the staff here for making the logistics of the facility and paperwork smooth and easygoing.

Louis O. | Overall Experience |
Clasificación:

I was personally impressed by the manager's personal relationship. A+

James R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

James R. | First Impressions |
Clasificación:

.

Syed R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Brianna M. | First Impressions |
Clasificación:

This was a great experience. The staff was amazing and helpful and when we realized the storage space we originally chose would be too small, they were very courteous in helping change it to a bigger size.

Adrianna M. | First Impressions |
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El cliente no dejó un comentario.

Anika P. | Overall Experience |
Clasificación:

The staff was very professional and courteous. The check out process was quick and seamless.

Nancy W. | Overall Experience |
Clasificación:

Quick and easy move in and move out. Wish you had more larger units available at this location. Staff is Awesome!

Curtis N. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Dennis o. | Overall Experience |
Clasificación:

Overall your employees did a good job to help me anyway they could, however I brought to u haul attention that I found two mice dead in my unit 1101 and thought I would get a reimbursement how ever that was not optional, I had this unit for over two years. Thank you uhaul

Nancy W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

James L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ADAM T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Edward F. | Overall Experience |
Clasificación:

U-Haul seem to just be getting better and better. Our experience was very positive and the prices are very competitive. Also a very nice that the first month is free for their storage units.

ELIZABETH F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Matt N. | First Impressions |
Clasificación:

Great experience, very helpful

Wes N. | First Impressions |
Clasificación:

Anne is always extremely helpful and is a pleasure to work with. She is a big reason I continue to rent from Uhaul on Atlas Ave.

dannassia p. | Overall Experience |
Clasificación:

Thank you, for making everything painless ans stress free.

DAVID L. | Overall Experience |
Clasificación:

The lock mechanism was lose and should be replaced. I thot I'd get a partial refund because I didn't use the storage unit a whole month, but was denied.. :(

Amanda P. | First Impressions |
Clasificación:

Online reservation info was not accurate. Rat traps in unit. Boomer staff is inept.

Mary W. | Overall Experience |
Clasificación:

Very helpful staff

TERESA S. | Overall Experience |
Clasificación:

I was very pleased with my storage.

Laquita w. | First Impressions |
Clasificación:

no need to comment

DAVID L. | First Impressions |
Clasificación:

The person who waited on us was very friendly and took the time to show us several options for storage units. He answered all our questions and didn’t force us to make a decision.

Lisa h. | Overall Experience |
Clasificación:

RAVE!! Complex move trunk rental/multiple days, 1way & local + storage. Ann and her team - 1st RATE. They care, equip is spotless, they solve issues. Even if this isn't closest Uhaul, use 22 Atlas!!!

Paul B. | Overall Experience |
Clasificación:

I could not have had a better experience with a storage facility. It was easy to get a unit, the staff made sure everything went smoothly, and I got a great value. I would not go anywhere else.

Paul B. | First Impressions |
Clasificación:

I've rented storage units at multiple places, and this is by far and away the best experience I've had. Fast, efficient, responsive service that met my needs perfectly.

Tazuko F. | First Impressions |
Clasificación:

I needed your help for my family right away. Your help was excellent and thank you for all the help to supported my family's need. Thank you again.

David U. | Overall Experience |
Clasificación:

It took an hour and a half to rent the unit as they couldnot access my reservation. At checkout it took an hour again a long line and the employee helping me did not know how to do a move out.

Bruce P. | First Impressions |
Clasificación:

GREAT JOB ALL.One happy customer.

Martha T. | Overall Experience |
Clasificación:

Consider concrete repairs, general repairs, improvements, updating. 5 stars for great customer service, nice people.

Martha T. | First Impressions |
Clasificación:

Seemed very secure, but old. Didn't expect a rodent trap inside my unit. But that's better than NO trap. Controlled storage bldg needs update, repair concrete, make it more female user friendly.

Jeneile L. | First Impressions |
Clasificación:

Anne was very helpful in helping me select the appropriate size truck for my move and helped me to take advantage of the free month of storage.

RICHARD B. | First Impressions |
Clasificación:

Great

GLEN J. | Overall Experience |
Clasificación:

Everybody was very helpful when I called in to make monthly payments

Nadine J. | First Impressions |
Clasificación:

Very friendly and helpful. Will recommend to anyone who is moving from madison area

Jeffrey E. | Overall Experience |
Clasificación:

Everything was great

Anika P. | First Impressions |
Clasificación:

The uhaul place was busy, but it was clean, well laid out, and the storage rental process was seamless. The indoor storage is clean and very easy to get into.

Amber W. | First Impressions |
Clasificación:

I was serviced by Wayne, on 2/2/2019. He was very knowledgable, calm, & kind about his trade in the storage/packing/moving vicinities. He went out of his way to walk us back to our storage unit. Thank

Kelly R. | Overall Experience |
Clasificación:

Everything was great!

JAMIE T. | Overall Experience |
Clasificación:

I was very happy with the safety and dryness of the unit.

JESSICA R. | Overall Experience |
Clasificación:

Great experience, helpful staff!

Daren N. | Overall Experience |
Clasificación:

Didnt help me when it was time to pay my bill. Also kept lying to me about my storage had a lien on it and made it too far behind to pay it. Now that they moved me out I lost everything's documents

Janis O. | Overall Experience |
Clasificación:

Thankyou you very much for being understanding, courteous, & Helpful.If I need to Rent Again It Will Definitely be U haul

Renee M. | Reservation |
Clasificación:

I couldn't find my reservation after booking it and needed to cancel it! I am new to Wisconsin and wouldn't find the location I reserved to call either. I never got a confirmation email or text.

Bubacarr C. | Reservation |
Clasificación:

I was directed to go to 710 Cottage Grove Rd where there was no one in attendance to check me in. The truck i reserved wasn't there, the equipment and moving materials are orders where not there.

Andrew S. | Overall Experience |
Clasificación:

Facilities were nice. Loved the air conditioning. Staff was great, especially Wayne.

Ron D. | Reservation |
Clasificación:

Didnt give me any information about gate or yellow pole. Did not tell me I would need a lock for my unit.

Shoshannah E. | Reservation |
Clasificación:

This storage reservation was a complete waste of time. There were no units available when we arrived to move in. We had to scramble to find a unit elsewhere. Terrible experience overall.

DELBERT P. | Overall Experience |
Clasificación:

I have always been treated like a VIP at this location both by management and the great employees.

Essie J. | Overall Experience |
Clasificación:

The gate was easy to let people follow thru

No se han enviado comentarios para esta ubicación.

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