Comentarios del cliente para U-Haul Moving & Storage of East Madison

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of East Madison

Grado total:

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Leanne P. en

Grado:

Everything was perfect! I read horrible reviews and was a bit scared of what my experience was going to be like, but Jesse at the 22 Atlas Ct, Madison, WI 53714 store was fantastic!!! The store closes at 7:00 pm and I was going to be a bit later getting the truck back and he graciously said he'd stay and wait for me!! I've never experienced such great customer service and he was great at the counter explaining things to me. He was always smiling which showed me he enjoys helping customers. I've worked in customer service a very long time and it seems that good customer service has gone by the roadside, but it was refreshing to see it still alive at U-Haul! Thank you very much!

Robert G. en

Grado:

Very personable and knowledgeable manager. She was the best!

ROBERT N. en

Grado:

Great customer service fast service

BLAINE K. en

Grado:

El cliente no dejó un comentario.

Becky B. en

Grado:

El cliente no dejó un comentario.

Barry B. en

Grado:

El cliente no dejó un comentario.

Dane F. en

Grado:

When I reserved a truck online I was treated to language that indicated I would need to have a friend or parent give me the "okay" indicating that I was a good risk for the reservation. Well, I just went into the office to rent the truck as I'm a 56 year-old-man, a man who as rented from u-Haul for 25 years without damaging a vehicle and who has rented in multiple cities. If my rental history is not enough to verify my good standing with U-Haul then in the future I'll rent elsewhere. I find this insulting and unnecessary. If this information is autogenerated for every reservation or every reservation where a customer indicates they're picking up with their phone U-Haul management should consider a "check rental history" step in the process. I don't care for it and will likely take my business elsewhere. Thanks

Marie S. en

Grado:

El cliente no dejó un comentario.

Bruce P. en

Grado:

Awesome as ALWAYS.

rebecca H. en

Grado:

hook-up & check out was very slow. It was Sunday morning, but half hour seemed excessive.

Renee T. en

Grado:

El cliente no dejó un comentario.

Moises G. en

Grado:

Excelente servicio , súper satisfecho y de verdad bien complacido por agradable trato . Recerve por internet y lo entregue en otra ciudad de otro estado

Gordon G. en

Grado:

Nice equipment. Everything went fine. Flawless.

DAVID L. en

Grado:

The person who waited on us was very friendly and took the time to show us several options for storage units. He answered all our questions and didn’t force us to make a decision.

Kari R. en

Grado:

El cliente no dejó un comentario.

Suzanne B. en

Grado:

Great staff. Will be back

ROGER W. en

Grado:

Rented from this location several times before, intend to continue when needed. Keep up the good work!

mike N. en

Grado:

super helpful, friendly... quick and easy. what more could you want!

James J. en

Grado:

El cliente no dejó un comentario.

Jessica S. en

Grado:

El cliente no dejó un comentario.

David A. en

Grado:

Poor customer service. An hour long wait. Please treat your customers better.

josh B. en

Grado:

El cliente no dejó un comentario.

Travis S. en

Grado:

Absolutely superb service. Only complaint is the roller handle knob for the window continued to fall off. Eventually, I placed it in the cup holder and notified them during drop off.

Sara C. en

Grado:

There was something wrong with the truck. I took a video and at 55-60mph we were shaking like there were no shocks. Nothing we could do about it as we didn’t get up to that speed until we were too far away and out of time to go back.

Carl E. en

Grado:

Just keep doing what you do, great experience.

rich S. en

Grado:

Let people know ahead of time that they need to bring an adapter for electrical hookup. Otherwise, trailer was excellent!

Dustin S. en

Grado:

"Gas refill-er estimator" isn't very accurate. J over-filled intentionally, and still didn't end up putting enough in. Otherwise, the folks working were decent people; an overall good experience as usual.

MARK Z. en

Grado:

It was an incredibly bad business decision to change check out procedures on the last weekend of the month. Super busy and the computers/phones were not working. It took me over 1/2 hour to get my vehicle even though I had checked out online. The line was long behind me and I had many people just waiting for me where we were moving. Didn't give a lower score because I've used this location before and don't think it was the fault of this location. Only good thing was the guy who checked me out. Very apologetic and let me know what the problem was. Good customer service from him.

Thomas S. en

Grado:

All was good Thank you

Mark B. en

Grado:

I very much appreciated the assistance I received checking in the truck from someone who was not necessarily required to do so!

Buri L. en

Grado:

El cliente no dejó un comentario.

Laura B. en

Grado:

El cliente no dejó un comentario.

Thomas C. en

Grado:

You are already doing an excellent job. Every person I had contact with was superb in the performance of their duties. I want to thank all of you for making my rental experience with you so quick and easy.

Timmy R. en

Grado:

El cliente no dejó un comentario.

systemUSE V. en

Grado:

Trailer smells good. Will definitely rent again!

Shawn H. en

Grado:

El cliente no dejó un comentario.

Lisa h. en

Grado:

RAVE!! Complex move trunk rental/multiple days, 1way & local + storage. Ann and her team - 1st RATE. They care, equip is spotless, they solve issues. Even if this isn't closest Uhaul, use 22 Atlas!!!

Paul B. en

Grado:

I could not have had a better experience with a storage facility. It was easy to get a unit, the staff made sure everything went smoothly, and I got a great value. I would not go anywhere else.

Paul B. en

Grado:

I've rented storage units at multiple places, and this is by far and away the best experience I've had. Fast, efficient, responsive service that met my needs perfectly.

Tazuko F. en

Grado:

I needed your help for my family right away. Your help was excellent and thank you for all the help to supported my family's need. Thank you again.

David U. en

Grado:

It took an hour and a half to rent the unit as they couldnot access my reservation. At checkout it took an hour again a long line and the employee helping me did not know how to do a move out.

Bruce P. en

Grado:

GREAT JOB ALL.One happy customer.

Martha T. en

Grado:

Consider concrete repairs, general repairs, improvements, updating. 5 stars for great customer service, nice people.

Martha T. en

Grado:

Seemed very secure, but old. Didn't expect a rodent trap inside my unit. But that's better than NO trap. Controlled storage bldg needs update, repair concrete, make it more female user friendly.

Jeneile L. en

Grado:

Anne was very helpful in helping me select the appropriate size truck for my move and helped me to take advantage of the free month of storage.

RICHARD B. en

Grado:

Great

GLEN J. en

Grado:

Everybody was very helpful when I called in to make monthly payments

Nadine J. en

Grado:

Very friendly and helpful. Will recommend to anyone who is moving from madison area

Jeffrey E. en

Grado:

Everything was great

Anika P. en

Grado:

The uhaul place was busy, but it was clean, well laid out, and the storage rental process was seamless. The indoor storage is clean and very easy to get into.

Amber W. en

Grado:

I was serviced by Wayne, on 2/2/2019. He was very knowledgable, calm, & kind about his trade in the storage/packing/moving vicinities. He went out of his way to walk us back to our storage unit. Thank

Kelly R. en

Grado:

Everything was great!

JAMIE T. en

Grado:

I was very happy with the safety and dryness of the unit.

JESSICA R. en

Grado:

Great experience, helpful staff!

Daren N. en

Grado:

Didnt help me when it was time to pay my bill. Also kept lying to me about my storage had a lien on it and made it too far behind to pay it. Now that they moved me out I lost everything's documents

Janis O. en

Grado:

Thankyou you very much for being understanding, courteous, & Helpful.If I need to Rent Again It Will Definitely be U haul

Renee M. en

Grado:

I couldn't find my reservation after booking it and needed to cancel it! I am new to Wisconsin and wouldn't find the location I reserved to call either. I never got a confirmation email or text.

Bubacarr C. en

Grado:

I was directed to go to 710 Cottage Grove Rd where there was no one in attendance to check me in. The truck i reserved wasn't there, the equipment and moving materials are orders where not there.

Andrew S. en

Grado:

Facilities were nice. Loved the air conditioning. Staff was great, especially Wayne.

Ron D. en

Grado:

Didnt give me any information about gate or yellow pole. Did not tell me I would need a lock for my unit.

Shoshannah E. en

Grado:

This storage reservation was a complete waste of time. There were no units available when we arrived to move in. We had to scramble to find a unit elsewhere. Terrible experience overall.

DELBERT P. en

Grado:

I have always been treated like a VIP at this location both by management and the great employees.

Essie J. en

Grado:

The gate was easy to let people follow thru