U-Haul staff were very helpful and friendly during our moving journey. Staff at this facility were able to assist in choosing the best solutions such as oil paintings, tv's, lamps where items were of larger size. Staff was always very friendly and helpful. They helped to make a stressful move more pleasant. I always left feeling better
Jon & | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of East Cheyenne
Testimonials From Recent Customers
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Fix your equipment. By the time I got home the truck I towed was halfway off the dolly. The straps were almost completely off and I had cinched them Down tight. I asked for a trailer but they refused to rent me one. I was in a Lincoln Navigator which pulls our 33 foot camper with no problem. I rented the dolly and was asked if I needed it for 4,6,8 hours or how many hours. What difference does it make? I told her I would bring it back in less than 24 hours.
HERBERT VThank you Tracy for making our move personable.
MARTHA VNo additional comments--nice business to have available for us in WY.
JONNA HService was slow to start. They are understaffed, like most places are. But they were very helpful and courteous. Good people.
DENNIS TEarn them of random fees, and how rental charges work for the vehicle. I ended up paying $110 for a 2 hour rental where I used 17 miles.
KYLYNN DThis was very professional and on top of things. Thank you Uhaul.
Jason GExcellent customer service
ADRIAN Si have used U-Haul for many years and this was the best experience i have eve had.
HARRY PLied about drop off location
JOSHUA AI have been dealing with U-Haul for decades, and this location is the best I have seen. And I will continue to use them in the future. Always extra helpful, from pick-up to drop-off. A pleasant experience!
DENNIS BLeft low beam was out.
RONALD PNothing bad happened to improve. Keep up the good work.
Arthur SN/a
DONNA CThe people that drove the trucks were extremely nice and helpful, as well as the customer service agents that's I spoke with. Overall it was a great experience and I'll be using them again. I already have and will continue to recommend the moving boxes.
Blane MThe Hispanic gentleman that helped me was incredibly rude. When I asked him for the simplest of questions, he had an attitude and was very put upon. Extremely unpleasant experience. as a matter of fact, I was thinking he must be one of the newly arrived illegal immigrants because I couldn't imagine how U-Haul employee could be so rude.
LESLIE-ANNE F | First ImpressionsReal people, humane kind thoughtful adult people who listen and answer accurately work here. Not scripted programmed run on thought directors trying to convince you your thoughts are wrong and should be what they think. For real. Respect for my needs my way. Haven't seen this in some time.
lisa l | First ImpressionsExcellent place for storage and moving. Equipment was clean and maintained well.
Nicholas B | Overall ExperienceI estimated what i needed myself as I knew what I had to transport
Carmen BThis location has always been amazing to work with and receive amazing customer service from.
Stephen B | Overall ExperienceVery good customer service!
BRUCE DThe truck needed minor maintenance. Needed windshield wipers, front end alignment and one of the rear tires was out of balance. Shimmed all the way.
Clayton MEverything was great!
Bernadette JEverything went very smoothly. I was very impressed. You hear some horror stories about container shipping...this was perfection!
Wanda MThe current management and staff are wonderful. The last manager that was over that facility was horrible. My unit had been broken into and he did not care. about a month after my unit was broken into and police report was filed. I ran up on him at a Sinclair gas station. he got my face and told me I was the reason he got fired.
Suzen P | Overall ExperienceKeep doing what you're doing. It was quick and easy to pick up and equipment, everyone there was friendly and helpful.
DAVID SThe entire process was smooth and amazing. Excellent communication the whole way through. I highly recommend U Haul!
Wade HSimilar to my pick up experience, the staff was knowledgable and helpful. The one way return was simple, straightforward and swift. A genuinely wonderful experience.
john kI had the truck a lot longer than I had expected and I was unable to access my cards and broken phone made it hard to do anything, they were never rude and they remained professional. I appreciate everyone of them.
luisa gMore people to answer the phone, twice I was on hold more than ten minutes.
clinton hThe manager always went above and beyond, I have had to use this storage facility a couple times now with outside storage for camper and an inside unit. The service I always receive keeps me coming back.
Mike C | Overall ExperienceThe entire facility is clean and very well maintained. The staff is knowledgeable and friendly. The store has everything you could need to ensure a successful move, and they provide carts to make storing your belongings easy and safe. I would recommend UHaul of East Cheyenne, absolutely.
Michael S | Overall ExperienceExcellent service recommend to everyone
nicholas tAll was great
Steve KThis was the second time I've rented from this location. Both times I reserved a truck over a month in advance, and both times I was told the day before my pickup date that they no longer had my truck available. The panic, stress, and anxiety of having to negotiate for a truck that was reserved well in advance and should have been made available is unfair and left a bad impression on me. This despite the fact that they eventually found a truck for me. It also cost an exorbitant amount of money. I will not use Uhaul on my next relocation and will implore all friends and family to rent from a different location.
Logan ATracy was amazing! Very welcoming. Putting my things in storage is stressful enough without having to learn all the "tech-e" stuff. She walked me through the entire process directly to my unit. She explained it all thoroughly that even an older person like me could remember how it's done. Thank you UHAUL for such a nice facility and well trained, friendly staff! FIVE STAR REVIEW
James K | Online Move InWow!!! Professional in everything …..Personal….Facility….Information….Everything was a refreshing experience….. Thank you
Ken ZThe lady that helped us was amazing. I can't remember her name but she was very accommodating and friendly after an already stressful day.
Jennifer DI'm giving it that rating because i reserved a 6' x 12' but when they called me they said i had to go to laramie for it. Only offered $40 discount? I wasn't going to drive a hour there and back then to nebraska it was a big hassle. But the lady that helped was very professional and humorous so that made up for it.
Luis TIf I ever needed a storage facility again I would definitely choose UHaul on Countryside again. ¡Gracias!
Janet D | Overall ExperienceEmployees need a raise. Good customer service well done.
Gonzalo ARide and abrasive woman who gave wrong keys for truck then yelled at me when I told her the keys didn’t fit Never use U-Haul again
garrison wThe whole transaction was super easy and the employees are great to work with.
Jeremy SGuy at front desk was awesome
Edmundo V | First ImpressionsN/A guy at front desk was great to us
Edmundo VCould not have made things easier! Tracy was amazing and customer service was top notch.
JACOB CExcellent experience on both ends!
Bob POffice staff didn't seem to know their job.
cindy sI made reservations online. I had to pick up truck at one location, and trailer at another. When I arrived at U-Haul East Cheyenne, they had both, and made the changes for me to pick up both there, saving me a stop, and time. The staff is very friendly, and willing to help. I have to make the same trip again soon, and will contact East Cheyenne directly to make the reservations. They are not on a main road, and I never knew they were there. But do now! Great experience.
DENNIS CEasy to check out and return
Michelle sMy first time renting from UHAUL. Went well.
Larry KThis is the best location I've seen in Cheyenne. Super easy to move around in the parking lot with a trailer. The staff was excellent. Drop off was a breeze. This will be my go-to spot for U-Haul rentals.
Stephen HThe staff was awesome! The only thing that I wish was different was a more comfortable place to sit. I was there 3 hours and the bar stools were not comfortable. A couple of upholstered chairs and a coffee table would have been amazing- and a place to plug in a phone next to the chair.
Laura FND
Jeff AOverall a good experience and nearly 35% cheaper than any of their competitors in the moving sector..
Donald SI reserved a 15' truck but got a call the day before pick up to tell me there was only a 10' truck. This was not what I reserved and it was not big enough.
Ann CGreat and knowledgeable staff!
Neil DOur experience with UHaul has been excellent from start to finish. Wonderful, helpful staff
cheryl p | Overall ExperienceI went to Uhaul spur of the moment on Saturday morning, not expecting them to have a U-haul to rent. To my surprise, they had one available and was willing to work with me on the hours I needed. When I was finished getting stuff out of our storage unit, there was some stuff left that there was no way I could get out. I talked to them, and they were willing to let me leave it in the unit, and they would get it out and discard it. Great customer service for sure!!
American L | Overall ExperienceI have Always had good experiences with U Haul!
Robert FThis team was absolutely excellent! Their customer service was impeccable every time I was in the store over the last several weeks. They were always willing to go an extra step or help out in anyway possible with our move. I was extremely impressed with this Cheyenne location!!!!!!
justin bAccommodate customers better. Had to drive 130 miles out of my way to get trailer. Maybe offer a discount because of inconvenience.
George TNo suggestions. Site and staff very good.
Roger BTeri and Mark went above and beyond to make my experience better leaving than when I walked in! They will forever have my business.
Andrea PThis location, the staff, the lot, truck and trailer were all EXCELLENT, the staff even worked with us as UHAUL had to make some accommodations for the reservation. I appreciate ALL the "support" UHAUL offers in terms of moving and storage, they have literally thought of everything, EXCEPT, following through on the reservation or providing adequate notice of change/cancellation! Moving is already incredibly stressful, and I thought, with a reservation, we were all set for our moving day, closing on two houses, which are appointments we CANNOT change. When the UHAUL rep called Friday before we were scheduled to pickup the truck, and informed us that "Our reservation would not be available until the following week", I freaked out, for good reason! If UHAUL was not able to accommodate my reservation, they should have stated so "up front"! The representative WAS able to provide an "alternative", but it required us to drive 4 hours out of the way to pickup and drop off. We made it work because at this point, we had no choice! And I appreciate that they did not charge us the "extra mileage", and kept our original reservation "quote". But I do have a hard time understanding how, when UHAUL prides itself on providing "everything you need to move", EXCEPT follow through on the reservation itself! Most people do not have flexibility during this time as they are balancing work, moving, closing /check out dates and times, etc.
Chanda ZThe person was rude
Barbara MGreat facility, clean, secure, great associates who really help with all your needs!
Deborah S | Overall ExperienceJust wish access hours were later other than that a perfect experience!!!
William J | First ImpressionsGreat staff! Engaging, knowledgeable and friendly.
Bj BWas such a a smooth process. I will use this location and recommend this location.
DONNA WSee previous.
JR BGreat customer experience
Cherie WThey were very friendly and got me taken care of quickly.
Jay LBrent and Lindsay very courteous and friendly
Dennis WNot much to improve. Staff were very friendly and service was prompt and professional.
John GBrent and Linsey are GREAT!!!! They take GREAT care of their costumers.If there is an issue they work hard on figuring out what needs to be done. They will always have our business.
Jason BThe only problem with the facility is that the rates continue to increase. The staff is great. Friendly & professional.
Barbera B | Overall ExperienceStore manager was efficient and helpful.
CHRIS PRoger was great! He did our check-out in just a few minutes, got us hooked up and on our way. When we returned, he checked us in, unhooked the trailer and sent us on our way. A really wonderful experience!
Richard dWould have been great to have a dumpster to clean out unit of trash.
Heather B | Overall ExperienceVery Friendly And Helpful Staff.
MONICA L | First ImpressionsSome of the staff was awesome and helpful but some of the staff was rude and when we walked inside the staff was talking about us which isn't called for
Stacey D | Overall ExperienceI rented a storage unit for almost 2 years at U-haul East Cheyenne. The building and grounds were always immaculate and well maintained. I'm a senior and felt secure when visiting my unit at various hours. The staff went above and beyond to be helpful, especially when I was planning my move out of state. Excellent customer service and facility!
susan t | Overall ExperienceExcellent staff and facilities.
Robert S | Overall ExperienceGreat customer service from Raul and Tracy!
Madison H | Overall ExperienceThe most convenient place to store our things.
PHILLIP o | First ImpressionsGood pricing. Well lit. Terrific help! Recommend to anybody
William B | Overall ExperienceMy best friend and I used uhaul storage for 3 years and for the most part we never had much of an issue outside of a few communication issues. At one point they did have 24 hours access and that was changed with out any notice to the customers which as you can imagine was quite irritating. But about a week or 2 ago. As the unit prices continued to increase, also without notice to customers we made the decision to close out our unit. In the process of doing so we spent 2 days moving our stuff. Well an employee of the facility offered to take the mattress and box spring to the dumpster for us without mentioning that they actually couldn't do that unless we paid $100. So then I almost got charged for that and for a couch when the same employees took the cushins to the dumpster before we dropped off the couch so I was accused of dropping off a couch that wasn't complete and almost charged yet another $100. After speaking to Tracy who lacks every professional and social skill on the planet she said she would speak to the GM and call me back well I never received a call back. Well then there was an issue with us loosing the key to our lock for the unit. We asked for assistance and again Tracy said she couldn't help due to uhaul policy. After finding me personally on Facebook after business hours (stalking) she magically came up with a solution the day of our deadline, a solution that could have been utilized a week prior. We then rented a pickup to move the last few items in our unit somewhere else. Upon return of the truck using the mobile check in option it states to park the truck in the lot not blocking any exits or doors. As I'm finishing up the check in process to return the truck some employee named Lindsay comes out and very rudely tells me I have to move the truck to the "drop off lane" which by doing so then blocked the exit for us to leave when we were done. After very rudley yelling at me from across the parking lot she proceeded to go back inside and sit at the desk doing absolutely nothing playing on her phone. The last week has truly shown me how far down hill this facility has gotten. And until staffing changes or people get better training on how to deal with customers, proper work ethic and general proper social skills we nor anyone we know will be returning. Also the keypad to check in and out needs a new screen. You can't read it to see if you are properly in or out.
Justin A | Overall ExperienceThanks for an amazing storage experience. Secure, very clean temperature controlled, easy payment on line. Nice drive in garage access to load or unload. Would definitely rent here again!!!!
lina j | Overall ExperienceThe employees at this U-Haul on countryside drive where some of the best and they did a lot for me they helped as much as they could and they were always very approachable and accommodating and I would recommend for sure anybody to go there
Angela D | Overall ExperienceLyndsey was very nice and very helpful when I got my storage. I was late once and she was still very helpful and kind about it all. The facility was awesome it it's accomodations and convenience. I appreciate the help y'all gave me. You're all good people there.
steven d | Overall ExperienceRaul and Roger were great!
ROBERT S | First ImpressionsThe access control to the building is extremely confusing!
Richard R | Online Move InExtremely clean and secure facility. I would highly recommend this to anyone.
Carol E | Overall ExperienceStaff was very kind and helpful.
Linda B | First ImpressionsLove these guys
Karla K | Overall ExperienceIt might take a while to get used to their check in/check out. But I will get used to it
bill o | First ImpressionsWe got an outside unit, had a layer of snow on the inside, black ice all out the front of the unit
phoenix w | First ImpressionsGreat facility, helpful staff! Hope to do business with them again.
matthew p | Overall ExperienceThe outside card reader displays doesn’t work when cold outside
Kim T | Overall ExperienceHad a very easy and satisfying experience having a storage unit from U-Haul. They had the option online to "reserve" a 5'x10' unit, but when I went in to sign up it was gone. They made it right and I am grateful they went out of their way to get my business.
Nicholas C | Overall ExperienceThe staff is very friendly and knowledgeable.
Larry J | Overall ExperienceExcellent staff. Above and beypnd expectations.
Charles B | First ImpressionsCustomer service is excellent! Tracy and Jackie were a joy to work with! The facility is well maintained, clean, and secure. I highly recommend!
Randy O | First ImpressionsWas told that they were under new management and that things were changing. Employee used curse words to describe the old management. Well I would use the same words to describe the new management and their behavior around customers. I will never give another dime to any Uhaul. Penske is way better for trucks and small businesses are better for storage.
Nathan M | Overall ExperienceThis storage place made me feel secure with my belongings and the donation space is such a nice feature. Really great experience. If I need storage again I will absolutely use this location!!
SHEILA & | Overall ExperienceTRACY was extremely helpful and was a pleasure to deal with. Highly recommended her for anyone looking for a storage unit
Tex D | First ImpressionsAs storage facilities go, they were top notch
Stacy M | Overall ExperienceEveryone is very friendly. The facility is very clean. The staff takes pride in making sure things are clean and secure.
tracy c | First ImpressionsI had my stuff in here for over a year, clean, no bugs safe and over all a great place to rent.
Sherry O | Overall ExperienceManager and staff are very helpful and polite. Definitely keep them business there my storage needs
Jeremy Y | First ImpressionsAppreciate your kind and helpful staff.
RYAN & | Overall ExperienceBest UHaul facility I've ever been to. Very easy to access and it had moving carts conveniently located at the front. There is also a big elevator to take your belongings up to the second or third floor. Each storage unit has an alarm so I feel confident knowing my belongings will be safe and secure.
Arron & | First ImpressionsConcerning question #5. lots of dirt and gravel always in parking areas for RVs and the bird population is making a mess on and in the RVs. Could use a good fire hose wash down and something to discourage the birds.
paul h | Overall ExperienceRobert was excellent! Friendly and very professional. The first nits are always clean and well lit. They have bathrooms for public use they are always clean. Highly recommend in fact it's the only one I would recommend.
Sherry O | First ImpressionsThe only inconvenience is the price on my storage was raised without any notification. It went from 99.95 to 114.95 without any warning
Melissa F | First ImpressionsWonderful storage place. Staff is friendly and helpful
Beth W | Overall ExperienceFacility was always well maintained and, the ease of access was great.
Chad P | Overall ExperienceLynsey was extremely courteous and helpful. She helped correct a computer error and throughout my unloading she was helpful and gave great tips to make my loading east and quick. Thank you lynsey!!!
lawrence R | First ImpressionsBrant and Lindsey in Cheyenne were more than accommodating to our needs with U-Haul and we are very appreciative for that! Excellent customer service was given by both! We also had excellent service at the Douglas location with Cinnamon. Would definitely use both locations again.
Iva H | First ImpressionsGood customer service
Erik D | First ImpressionsLindsey and her manager (?) did everything possible to take care of us! Great service!
susan f | Overall Experience