Customer Reviews for U-Haul Moving & Storage of East Cheyenne

Rating:

5.0

TRACY was extremely helpful and was a pleasure to deal with. Highly recommended her for anyone looking for a storage unit

Rating:

5.0

As storage facilities go, they were top notch

Rating:

5.0

Everyone is very friendly. The facility is very clean. The staff takes pride in making sure things are clean and secure.

Rating:

5.0

So you have an amazing staff that will bend over backwards for their customers. I'm a manager and a 24 year partner at Starbucks and I wish we had people at my store like your staff

Rating:

5.0

As a major service center, they had everything laid out nicely with good directions. Fairly quick to react to my arrival and get me checked in for my return.

Rating:

5.0

There was a hiccup with U-Haul on this rental. The original pickup point was on Central in Cheyenne. Well, somebody changed that from there to Countryside and I was never informed. So, that Sunday morning I spent almost an hour at Central and was on the phone for almost 40 minutes to find out of the change. Geez! Anyway, dealing with Countryside was good and I have no complaints other then it is way east of Cheyenne and I am on the west side of town. Countryside is well laid out and quite impressive.

Rating:

5.0

Wonderful staff!!

Rating:

5.0

Service with a smile (at pickup) would be nice. Super-friendly staff at drop off. Overall, everything was good and met expectations.

Rating:

5.0

Keep doing what your doing excellent customer service

Rating:

4.0

Car trailer hydraulic brake (for emergency brakes) has a slide mechanism on tongue that is suppose to be stationary during normal operation. It slide continuously back and forth during stopping and acceleration. Found the hydraulic fluid to be full. Nice location. Friendly personnel.

Rating:

2.0

Put your customers first. And not the drama

Rating:

5.0

I had my stuff in here for over a year, clean, no bugs safe and over all a great place to rent.

Rating:

5.0

Can't think of anything to suggest for improvements. Everything went well and nothing arrived damaged. You guys did great!!

Rating:

5.0

This experience was fantastic. From customer service to communication of when the box would be delivered and picked up. Kudos to U Haul!

Rating:

5.0

Lindsay is y'all's backbone, I've never seen someone work so hard, give that girl a raise!

Rating:

5.0

Early morning check in is slow, due to customers picking up and dropping off vehicles. Your staff does a great job of getting people going as quickly as possible.

Rating:

5.0

Everything went well for me and I am sure the next customer will get the same treatment.

Rating:

5.0

can't rreally think of anything that could have been done better at check in. The process was smooth and the guy at the counter was polite.

Rating:

5.0

They were excellent great staff.

Rating:

4.0

The appliance dolly didn't hold my washer and dryer. The handle was set too high causing it not to be locked in place by the mounting bracket. So ensuring all equipment functions safely and properly would be my recommendation.

Rating:

5.0

Manager and staff are very helpful and polite. Definitely keep them business there my storage needs

Rating:

5.0

Need more employees to help customers soo we don't have to wait in line so long

Rating:

5.0

Appreciate your kind and helpful staff.

Rating:

1.0

Awful awful experience. I will never be using Uhal again because of this. I booked a reservation for a 15 foot truck and an autotransport for more than 2 to 3 months out when we had other options and choices of companies to go with. Ive had issue with the past with the equipment I reserved not being there the day of for UHual, so I called twice and spoke to two different customer representatives saying our equipment was reserved, were in the system and we should have the eqipment no problem. This location then told me later they were lying to get me off the phone, and this is a script that they have and are told to say. 3 weeks before our move, this location calls us and says they have no equipment that I reserved. I then try to call any other place to choose any other option, and they were all full at that time and honest. Instead of the truck, this location offered us 2 boxes. This upcharged us for $600, meant i would have to put an additional 2000 miles on my car, and then now we had 10 to 15 days where we didnt have our stuff instead of if we had a truck with an autotransport like we initially reserved and were told by two other people. I then asked if we could just get a price match to our original reservation and was told that they would take a couple hundred dollars off by Emily. She lied to me as nothing was ever taken off. I knew this would happen, and things had been so frustrating since then, I just gave up. We booked movers, hotels, and everything else around the initial Uhaul reservation and after we called to confirm. You should recognize your actions really do eff with real people and their lives. It made the whole situation and experience that is already stressful as enough so much worse. 500 dollars isnt much to you, but we choose the initial option and quote because budgets were tight. And then to talk to like different people who then you find out were just lying to you the whole time. I dont htink I had one honest conversation with any representative. Everything I was told initially was later untrue. I will be telling people to never use Uhaul again as well.

Rating:

2.0

This was a first for me... This reservation went wrong from the beginning. The store did not have my truck ready for me when I tried to pick up at 8am, then their internet was not working properly so I couldn't upload my son's DL so he could drive the truck... The truck had candy wrappers all over the inside... I got the text confirmation after I picked up the truck with only a 5 hour window, I couldn't get ahold of the employee to make sure I had the truck for at least 8 hours as was on my original APP reservation, she told me she wouldn't charge me for the extra hours (I didn't understand since it's $29.95 for the day)... It was an awful experience. I've had other experience but not this location. I would not recommend or go back to this location.

Rating:

5.0

Best UHaul facility I’ve ever been to. Very easy to access and it had moving carts conveniently located at the front. There is also a big elevator to take your belongings up to the second or third floor. Each storage unit has an alarm so I feel confident knowing my belongings will be safe and secure.

Rating:

4.0

Concerning question #5. lots of dirt and gravel always in parking areas for RVs and the bird population is making a mess on and in the RVs. Could use a good fire hose wash down and something to discourage the birds.

Rating:

5.0

Robert was excellent! Friendly and very professional. The first nits are always clean and well lit. They have bathrooms for public use they are always clean. Highly recommend in fact it’s the only one I would recommend.

Rating:

5.0

Had a GREAT experience. Lindsey definitely took care of us and answered all our questions. Mark

Rating:

5.0

Trailer leaked water bad and one of the side lights was just hanging there.

Rating:

5.0

Your online check-in process is a bit difficult to use if the person checking in is not the driver of the vehicle. It asked for my picture, and drivers license and then told me I can't drive because I have a restricted license. Which I knew so I had another driver. And I was told to start all the way over completely with his information except for his phone number because the rental was tied to mine. It created confusion and made the check in longer than it needed to be. And this is the second time this has happened in about a year.

Rating:

5.0

Great service

Rating:

4.0

From the moment we walked in to the moment we dropped off the truck, great costumer service!

Rating:

3.0

The only inconvenience is the price on my storage was raised without any notification. It went from 99.95 to 114.95 without any warning

Rating:

5.0

Wonderful storage place. Staff is friendly and helpful 🙂

Rating:

5.0

I have been unable to pay my U box rent for the last two months. Every time I click on “pay rent” within my reservation it says “reservation does not exist” this is getting very frustrating.

Rating:

5.0

Great service.

Rating:

5.0

Everyone on your staff is very professional and helpful a shout out to Lindsay. She has exceptional customer service‘s, and if I ever am in need of a storage unit. I will definitely come back .

Rating:

5.0

Brent and the crew there excel in customer service like no other U-Haul dealer I've ever dealt with in by gone years

Rating:

5.0

Customer service was impressive. She was so kind and so helpful. She has a heart. Thank You

Rating:

4.0

Replace the staff that checked me in. Very rude. Not customer service oriented. Process was confusing and they provided no assistance. They lied to me. And they refused to assist me when I discovered damage on the truck. In addition, I was greeted by two small girls adorned in U-Haul uniforms asking me if I wanted to buy bracelets. Not the greeting one would expect. Having the customer do the walk around themselves and take pictures is piss-poor customer service. Some of us just want to rent a truck without having to deal with that type of BS. On the other hand, Roger, the gentleman who helped me with the return, was extremely helpful and overworked. He had to man the front desk by himself which entailed dealing with customers, answering endless phone calls, and contending with a slow computer system. If there is anything that would bring me back to this location, it would be Roger without a doubt.

Rating:

4.0

Facility was always well maintained and, the ease of access was great.

Rating:

5.0

Customer service was fantastic! Lindsey couldnt have been more helpful.

Rating:

5.0

EXCELLENT operation, the person who served me was efficient, knew her job and was extremely helpful. I would recommend this Uhaul to everyone.

Rating:

5.0

Honestly everything was perfect the staff is great the girl at the counter is extremely friendly and helpful the facility is extremely clean the restroom is spotless the service is literally perfect everytime I go there for my rentals

Rating:

5.0

It's always a pleasure doing business with your U-Haul team

Rating:

5.0

Very professional team, would definitely recommend!

Rating:

4.0

The cargo van I had reserved was not available but Kim was able to get a 10 foot box truck for me. She was having trouble with the computer so it took awhile for me to get a truck. The office seemed to be understaffed - there were several people waiting for help. Also not all of the returned vehicles had been checked in, which was why I couldn't get a truck right away. Kim did a great job of trying to get me a truck by calling other places to see if one was available.

Rating:

5.0

Lynsey was extremely courteous and helpful. She helped correct a computer error and throughout my unloading she was helpful and gave great tips to make my loading east and quick. Thank you lynsey!!!👍

Rating:

5.0

Fast and professional couldn't ask for more

Rating:

5.0

Brant and Lindsey in Cheyenne were more than accommodating to our needs with U-Haul and we are very appreciative for that! Excellent customer service was given by both! We also had excellent service at the Douglas location with Cinnamon. Would definitely use both locations again.

Rating:

2.0

Notify the customer on why their is delays in the works and not just tell the customer it's going to be another hour 5 times … I was told the car would be done in two hours however do to manning it took 5hours. I brought the car in at 0945 and didn't get seen until 1500. I understand stuff happens however I would've like to been updated on why the vechile is taking so long instead of just waiting there having to ask the workers over and over again how long it was going to take . However the employee was understanding at the end of the checkout process but still I did have to make changes to my day off because of this delay

Rating:

5.0

Good customer service

Rating:

5.0

Lindsey and her manager (?) did everything possible to take care of us! Great service!

Rating:

5.0

Quick and easy. Staff was nice and very informative.

Rating:

5.0

N/A

Rating:

5.0

Everyone that worked there was so incredibly nice and helpful. Highly recommend.

Rating:

5.0

The ladies that helped us return trailer and get into storage were super helpful and friendly. It was much appreciated.

Rating:

5.0

Easy access, convient and secure. Free use of hand carts help a lot.

Rating:

1.0

Not sure where to even start? Our tow dolly that was suppose to be with out truck at the spot that we were told it would be it was over an hour away, the 26ft trucks check engine light was on after driving it 6 blocks and when tested by u haul the reading wasn't good and this is all documented for the codes it pulled up.. the check light had to do with the gas and how much gas and power the truck had. This being said the truck would not travel over 50 miles per hour and what should have only cost us around $800 in gas costed us closer to $1,800 ! Complete ripoff! Again all of this was documented and we were told there wasn't another truck you could give us. The nice woman where we finally got the tow dolly suggested we don't drive it but had to since we were already loaded and leaving the next morning at 4 am. The truck had no power and going up hill was at 30 to 40 mph if we were lucky . We were over charged we were promised money back this never happened. Everything was suppose to be returned to our card around 5 business days never happened! The tires on the truck were bald and was reported as well as pictures taken. The truck leaked water inside on the passenger side we found out after a rain storm and our stuff was damaged wet and most likely will mold or be ruined! The person that took our initial reservation ...we were told was new and did make several mistakes. This is where everything started. Over a month in advance our reservation was made! Called the corporate number and was treated very poorly when asked to take money off because of all the serious issues we were told no! There is nothing we can do! And to call One of the head quarters in Laramie Wyoming. I did call and did get the very best customer service from a woman named Ashlen! This girl deserves a promotion and should be the one working in your main corporate office. She was amazing and was able to get us a couple more days rental and a $100 dollars off. This being said we were still treated poorly and are requesting money back for the damages and poor service and the junk that we were rented and forced to use! Never in my life have I had so many issues with your company And the unwillingness to work with my family! Because it took two extra days due to the faulty truck we missed the gas guy and had are still waiting to get in to our house and our daughter missed 2 school days and not having heat or hot water we were forced to stay in a hotel now for over 5 days costing us $ 130 a night! I lost more money and time using your company than I should have I understand things happen mistakes can be made but your customer service and unwillingness to help or even work with us is unacceptable. It's stressful enough moving with a family across state but your corporate office did nothing to make things better. When I finally get my family situated I will be looking into a lawyer and proceeding in getting some of my money if not all of it back. Never in my life have I dealt with something like this and I have used your company at least 40 to 50 times in my life. We are taking this very seriously and want some kind of composition from u haul. I would like to speak to someone about this before we make the decision to go with the lawyer we found that is wiling to take the case and get paid when this is settled. Steven Ransom 307.224.5279

Rating:

5.0

Was very helpful and polite. Kept me informed of status of truck.

Rating:

5.0

Rented a 6x12 trailer equipment was well maintained easily towable and very affordable. Service was outstanding Lindsay did a great job. She was very personable and quite attractive if I must say. Would rent again

Rating:

5.0

One of the best most organized stores I've ever been at

Rating:

1.0

The location in Cheyenne Wyoming stole everything we owned and only had that they don't know what happened to are stuff that's all they will say. What??? Don't know what happened to it what??

Rating:

5.0

You have very Helpful and friendly staff

Rating:

5.0

Staff always friendly and helpful. Storage unit on main floor easy to access. Entrance, aisles and second floor bathroom always clean. Only minus, Lower level exterior bathroom not always accessible. Lock doesn’t work properly. Unit was heated only but stayed cool during the summer. Highly recommend this U-Haul location.

Rating:

4.0

Kim at the front desk. Was so helpful she went above and beyond what she needed to

Rating:

5.0

Excellent customer service! Would use them again if needed. My only complaint was that the gate remotes stopped working, but besides that, it was a very good experience.

Rating:

4.0

Price stability unfortunately was not available in an otherwise very attractive and well maintained facility. Customer since 2019 - 4 years. 2 cost increases of over 10% during that time.

Rating:

4.0

Nice place, prices were competitive when I moved in, wish I could afford it

Rating:

3.0

The motion sensor lights are a pain in the rear. If you or someone is not moving in the main hallway while your working inside your unit the lights go off and you have to stop what your doing and walk all the way back to the main hallway just to get the lights to turn back on so you can continue to work for another 20 minutes or so until they turn off again

Rating:

5.0

This is the best storage unit I’ve ever had. Why would you rent anywhere else?

Rating:

5.0

I would say not only that the customer service is the best in the industry...but under Brant, it might be the best in any industry I have been to!

Rating:

1.0

Finally pulled my camper out of your storage unit after dealing with dead batteries continuously and informing the staff each time it happened which was easily 6-8 times over my stay there. They claimed”oh someone must have just used something that pulls too much power and it popped the breaker….” Total BS. I’ve talked to multiple other people that has had to deal with the same!! Tired of paying $115/month for a “storage place” that is suppose to have 2hrs of power everyday! I plugged in a small timer that runs when von texted to power. It NEVER moved unless I went inside and complained about not having power. You FALSE ADVERTISE that you will get power each day to draw customers in when in reality you DO NOT GIVE POWER EVERYDAY. Your gate CONSTANTLY went out as well and had to go into the store to have one of the staff memeber walk over and help me in. Then most of the time, they would get upset about it because they were just as tired of doing it as we as customers are with having to deal with it. The snow there was also suppose to be plowed when it snowed. It has had 2 ft drifts throughout the entire driving area this year with it not even being bothered to have the snow removal done. I’m glad I didn’t absolutely have to get my camper out when the snow was drifted up that bad. Would NOT have been possible. Customers beware of this storage unit!!

Rating:

1.0

I was robbed of my valuables.

Rating:

5.0

Staff is friendly and helpful!

Rating:

5.0

Everything was great accept the lack of snow removal which was from a 9” storm the previous week! A semi tractor was stuck in it. Please get help with the snow or train your people to remove it. Your employees were both very helpful and friendly. The snow thing was the only downside and not everyone has a 4x4 like I do.

Rating:

5.0

Everything was great and I've told everyone I know how good it was.

Rating:

5.0

Staff was super friendly and knowledgeable! And the facility was immaculate! Definitely would recommend for anyone.

Rating:

5.0

My only issue is not having 24 hour access

Rating:

1.0

I called and expressed my concerns and disappointment in the security of our storage unit. A couple of items were missing from our storage. I could see how someone could climb over the top of the unit and get in. I haven't heard back on the investigation. I did get an email, but it was not very specific. This is why we pulled our items and stored them elsewhere.

Rating:

5.0

They were able to get my U-Boxes delivered to Casper when the national office could not! Thanks!

Rating:

4.0

Good place to store your camper or to have a storage unit. Alarm is annoying and it seems to go off often, remote to access camper is often not usable, and ice builds up badly in certain spots by campers, but even with these few annoyances it is still a good spot to store as it’s covered and has timed electricity to campers.

Rating:

1.0

I was forced to check in and out with the office for no real reason. Besides my car was in the wrong place at the wrong time. When I asked for a reasonable accommodation to call the office to check in rather than walking in die to having severe R.A. I was told my disability is an excuse and I'd be required to come inside. Very rude manager. The rest of the staff members were nice and always made me feel welcome. But the manager is a whole different story. Sensitivity training would be highly recommended.

Rating:

5.0

Very nice facility.

Rating:

5.0

The staff were always helpful and knowledgeable. The storage areas were clean and easy to use. Thank you for your military discount.

Rating:

5.0

Staff was extremely and professional. My only complaint is that when an alarm goes off my toddler would get scared.

Rating:

5.0

Best people and best facility in Wyoming.

Rating:

5.0

Lindsey was awesome and very professional, she made the process very easy and hassle free, she was so kind and very personable and very knowledgeable! It's nice to know that there is people that still care about how their customers are treated and I appreciate her taking the time to explain everything to me! I will definitely be referring more people to your facility and thank you for having such an awesome person like Lindsey at the front desk!

Rating:

5.0

They made my move from Co to Wyoming much less stressful!