Customer Reviews for U-Haul Moving & Storage of East Brunswick

4,470 reviews

397 State Rte 18   East Brunswick, NJ 08816
(Located just south of West Ferris Street)

(732) 254-9148

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(732) 254-9148

397 State Rte 18
East Brunswick, NJ 08816
(Located just south of West Ferris Street)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ken S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dwayne h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katherine v  |  Overall Experience 
Rating:
4.0

Staff was very friendly and it was easy to move in, but somehow the unit I reserved was not even available when I showed up, so I am having to pay about 30 dollars more a month than I would have.

Quinn B  |  First Impressions 
Rating:
5.0

Very convenient. Staff was professional and helpful. Highly recommend.

DAVID H  |  Overall Experience 
Rating:
5.0

The unit 1506 had the light fixture off of the ceiling

Shamel R  |  Overall Experience 
Rating:
5.0

The manager (Jacob) was very helpful and answered all my questions. he was friendly and pleasant to speak to.

LISA M  |  Overall Experience 
Rating:
5.0

Good over all.

Muhammad M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Florence B  |  Overall Experience 
Rating:
4.0

The manager Jacob was truly amazing he went out of his way to explain things in detail due to myself having a brain Injury. He is the real definition of how a manager takes care of his customers and train his newer employee's. If it wasn’t for the way he knew the proper way to treat his customers and resolve issues with a professional manner as well as a respectful approach. Thank you again for alll your help!

Tiffany L  |  Overall Experience 
Rating:
5.0

great service easy to work with simple billing

Michael M  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

June C  |  Overall Experience 
Rating:
5.0

Staff very informative. Patient staff.

THOMAS L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frederick F  |  Overall Experience 
Rating:
5.0

They were very nice and accommodating, and explained everything very clearly. Very professional. I will go back there for future if I ever needed a new hole again or storage.

Chris S  |  Overall Experience 
Rating:
5.0

I work long days myself soI office hours are inconvenient so I usually wind up coming in a saturday if I need office

Kim R  |  First Impressions 
Rating:
5.0

No comment

JOANNE K  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DAWN P  |  Overall Experience 
Rating:
5.0

Thank you.

Patricia L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEATRIZ V  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Greg K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph C  |  Overall Experience 
Rating:
5.0

Everyone was very helpful for what was a stressful situation for me. Thank You So Very Much. MaryAnn

maryann k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUIS C  |  Overall Experience 
Rating:
5.0

Jacob helped me rent a storage unit amd was awesome! Roger did my hitch and everything looks great!

Daniel S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dwayne h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAREN K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael k  |  First Impressions 
Rating:
2.0

It was fine once we got in but when we arrived with all our belongings, after hours but we'd already rented a unit online, the unit (on the first floor) was locked. No one could help - we had to rent another unit online (this time only available was upstairs) and move our stuff there and then talk to someone the next day to cancel the first unit. No one seemed particularly surprised or apologetic about the experience. So no, it wasn't great and we'll be cautious about renting from Uhaul again.

Jonathan B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Igor I  |  Overall Experience 
Rating:
1.0

I got 10 text messages about filling out this survey, 4 of which after I asked the text messages to stop. I even got an 11th text while filling this out. That is insanely annoying and the reason I am giving this a poor rating, no one wants this many texts about a dumb survey.

Christine B  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

AFOLABI W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAVIN G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELICA N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CARMELO M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seth S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Pavin A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bill d  |  First Impressions 
Rating:
1.0

So far, terrible. We got there and there was a lock on the unit. We'd registered in advance and paid so we arrived after the office was closed but while the facility was still open. UHaul customer service could only suggest renting another unit which we did (so we've now paid for a unit we couldn't access and a second where all our belongings have been stored). We'll call this morning to request a refund on the first unit.

JONATHAN B  |  Online Move In 
Rating:
5.0

Staff was very helpful and knowledgeable

Yigal O  |  First Impressions 
Rating:
5.0

Overall I was very pleased. No hidden charges

Conchita C  |  Overall Experience 
Rating:
4.0

need a restroom in storage area due to after hours restroom break. Other than that, it was great

Ilya H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren A  |  Online Move In 
Rating:
5.0

Great. Staff crew

DWAYNE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juan b  |  Online Move In 
Rating:
5.0

Very helpful staff

david s  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Willie C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OSCAR F  |  Overall Experience 
Rating:
5.0

The customer service was excellent, everyone was really nice and helpful. However, we had more stuff than we thought for the storage unit we rented. Once we called back to cancel the unit and get a refund, the customer representative was very helpful as well. Thank you all.

Cloyd C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alexandria h  |  Overall Experience 
Rating:
5.0

I've been with them for 5yrs and they've been great working with me on times of hardship. Thank You!!

elaine l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray L  |  Overall Experience 
Rating:
5.0

I would definitely recommend. Thank you

Monica J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

madelyin S  |  Overall Experience 
Rating:
5.0

Good customer service team

ulanda e  |  First Impressions 
Rating:
4.0

Easy access!!

Kevin h  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff, especially Jackie, at the East Brunswick NJ 08816 UHaul. Thanks guys.

Mario B  |  Overall Experience 
Rating:
5.0

Courteous and helpful staff , convenient storage ,no worries

John M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSE T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NADIA L  |  Overall Experience 
Rating:
3.0

Dark by outside storage unit drop my keys could not find for hours

Jose R  |  Overall Experience 
Rating:
5.0

Michael was a pro .. helped me every step of the way

John M  |  First Impressions 
Rating:
5.0

Always a great experience here.

Sammy V  |  First Impressions 
Rating:
5.0

Your staff at the East Brunswick facility have been very helpful. I want to esp. mention Lai. When I lost my gate card, Lai helped with a copy of it. She was always nice and courteous. We also want to thank Kyle and your front people for the attention he and they had given to us. Kyle helped us with pro-rating the charges since we have only used two or three days of the following month. We felt safe at the storage space that we rented. The after - office hours access to the storage has been a tremendous help to us. We want to thank all of U-Haul's friendly staff.

maria B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy C  |  Overall Experience 
Rating:
2.0

I believe paying a whole month when only 4 days of the month was used in a subsequent month is unjust. It should be prorated or a truck on move out should be discounted. As such, I wouldn’t recommend uhaul’s storage as I know there are facilities that prorate monthly rent upon move out

Thomas S  |  Overall Experience 
Rating:
5.0

I had my storage unit for 10 years and never had any issues with anything. Very secure, clean and well lit. I would not hesitate to recommend this facility or to use it again myself if need be.

ALEXANDER R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry K  |  First Impressions 
Rating:
5.0

There was confusion re: storage, but Jackie got it all straighten out! She's the best.

Janice W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Eldad K  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Keyla L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maribel D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin M  |  Overall Experience 
Rating:
5.0

The service was great. The staff was always very friendly and helpful. The premises were always clean and safe.

Guillermo S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dwayne C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin S  |  Overall Experience 
Rating:
5.0

Kyle was awesome! Super helpful and professional.

Elizabeth M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rahsan G  |  Overall Experience 
Rating:
5.0

The staff member that helped us Friday evening was kind and helpful.

Toni C  |  Overall Experience 
Rating:
5.0

The move in experience very easy access all right got the light on here come

Conchita C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Vernon B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rizwan K  |  Overall Experience 
Rating:
5.0

😄

STEVEN P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

eileen c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shawn J  |  First Impressions 
Rating:
5.0

Holly was amazing more employees like her this company is going to above and beyond it’s expectations

MARAT F  |  First Impressions 
Rating:
5.0

Thank you for your service in the time that I needed it.

George R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda H  |  Overall Experience 
Rating:
1.0

I reserved the unit on line - but after driving two cars full of boxes, paying the rental and walking to the unit we were told there was no unit available. They did not offer a discount or a larger unit at the same price, so we went to Cube Smart where they were much more flexible and the units are better looking.

Rebecca F  |  First Impressions 
Rating:
1.0

I reserved my unit on line three days prior. When I arrived with two cars full of boxes it took them 30 minutes and a walk to the unit to realize the unit was already rented. They had no unit of the same size available and did not offer me a discount or larger unit at the same price. We went to Cube Smart where they were much more flexible.

Rebecca F  |  Overall Experience 
Rating:
5.0

I currently rent three storage units. I have never been disappointed in the service I receive.

Amanda C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DESMOND L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria H  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ARIANA T  |  Overall Experience 
Rating:
5.0

Have used U-Haul's rental services before and have had only positive experiences. Keep up the good work.

Lydia R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anael F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony S  |  Overall Experience 
Rating:
5.0

Only thing that I didn’t like was they didn’t mention that I can get the first month free when I rented the truck

SANDRA B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David F  |  First Impressions 
Rating:
5.0

Your facility is clean and well lit. Everyone I have ever dealt with was always very polite and professional!! Great service!!

JANET J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REINALDO S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katherine v  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jlann e  |  Overall Experience 
Rating:
5.0

the guy that helped me was great. I wish he worked for me

scott f  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDI R  |  First Impressions 
Rating:
5.0

I’m very satisfied with the level of service and security provided by U-Haul during the years I received their employees. I certainly will recommend anyone looking for service from the U-haul of East Brunswick.

FERNANDO J  |  Overall Experience 
Rating:
5.0

helpful and friendly staff

KWAKU G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M  |  Overall Experience 
Rating:
1.0

Safety matter . Sent several photos .. Lightning from a storm and a motorvehicle accident in near by ; cause (?) The facility had electric security gate issues. Summer July ~August year 2021 . The individuals employees are fabulous. I believe they tried their best to rectify the electric security gate matter .

Cheryl S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daxian L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

GERALD M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VINCE G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly R  |  First Impressions 
Rating:
5.0

Maybe have more staff to assist in picking up calls. It takes a long time to speak to someone at the location because the one person is always busy attending customers at the store.

Maria G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daxian L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER W  |  Overall Experience 
Rating:
4.0

The prices per month are very high since I last used it a few years ago. I think they should give you a break if you have the unit longer than a month or two. Especially if it last a year or more. That's t b d only problem I have. Thanks

venessa m  |  Overall Experience 
Rating:
4.0

This location is very busy but the staff do their best to help you out. I had a good experience with East Brunswick Uhaul

Adriene B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alexander A  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Anthony S  |  Overall Experience 
Rating:
1.0

There is an Asian lady that works there that is SUPER rude. She wouldn’t look at us the entire time she dealt with us, we reserved a unit on the first floor and they told us that our reservation did not exist in the computer and that we would be on the second floor in a smaller unit than the one I needed. I drove all the way from NC to NJ anticipating my unit to be ready and was told it was not. THEN I was told that the person who had received my reservation cancelled and it was now available. It was a nightmare. I will not be recommending their services to anyone EVER

Shaylah J  |  First Impressions 
Rating:
1.0

I reserved a storage unit on line and It stated first month free. I get to the place and they tell me no. I rented a trailer from Florida to here and it was with in the 2 year frame. It was July 13 2021. Manager knows it all. Why doesn't she know that. My other email is Anthonygadget@aol.com

Anthony S  |  First Impressions 
Rating:
5.0

rep was extremely knowledgeable and helpful

Trish M  |  First Impressions 
Rating:
5.0

Management at the storage facility were extremely professional, friendly and helpful. I definitely would recommend the storage U-Haul business.

June K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

laura r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandre K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Saji T  |  Overall Experience 
Rating:
5.0

From the minute we met Jackie in early June as we shopped around for prices, to the final paperwork and signing with Colleen, the service was excellent. We could have gone with another facility (Cube Smart in East Brunswick), but chose UHaul because of the initial contact with Jackie. Cube Smart offered on month free and Colleen honored that when she gave me my final price. I would definitely use UHaul again. Kudos to you for hiring Jackie and Colleen as your employees. They represent UHaul well.

Teri S  |  First Impressions 
Rating:
2.0

The wait in the office is usually a long wait. I have been there more than once and its the same long wait. I tried calling on the phone before I book but no answer. The unit I rented yesterday the shutter does not working properly I has some issue where it doesn't slide up and down well. I was not able to tell them because they were close. I tried calling this morning to report it as well as ask about items I left in the truck. When I went to collect the item from the truck I didn't take the opportunity to report it as I was rushing to catch a flight.

Donnette G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William M  |  Overall Experience 
Rating:
5.0

My overall experience with the East Brunswick U-haul facility was pretty good and if I need additional storage or rental uses I would consider this U-haul facility.

victor m  |  Overall Experience 
Rating:
3.0

Did not found the chinese lady at the front desk particularly helpful and found her hard to understand. She was somewhat abrupt and was not very patient in terms of explaining everything. Overall, facility did its job as necessary. Would have liked to know prior that i was loading things on to the second floor.

Dean M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise B  |  Overall Experience 
Rating:
5.0

Very friendly staff. Extremely helpful!

Richard W  |  First Impressions 
Rating:
5.0

You need larger units.

Marilyn D  |  First Impressions 
Rating:
5.0

Colleen was just the best .. she handled everything as if we were old friends . Very knowledgable, caring but business like ar the same time ..I called later with a question and she must have memorized my number when she picked up and said Hi John ..I'd love to see her rise high in the U haul company chain of command ,AA ++

john m  |  First Impressions 
Rating:
2.0

When I first got there my code didn’t work, had to drive to the office, the lady who helped me told me I made my reservation online so I didn’t have to come in office even when I told her why I came into the office!! went back down code was still saying denied, I got in only because someone else uses there code to go inside building! Also the place is very untidy and look unsafe! I don’t think I will stay long storing my stuff there.

Stay A  |  Online Move In 
Rating:
1.0

The day we rented & needed to drop everything off a storage the whole system was down for the storage unit, which was fine. The women working there was very helpful & got everything set up to the best of her abilities. The following day however, she left nothing there for the new worker to finish setting up my account or anything. The women working on Sunday was the rudest most incoherent employee I’ve ever met. She called me & told me to come back to the store, which I was told I didn’t need to do, didn’t understand a word I said. Called me stupid in front of other customers & I still have no idea if anything is even set up correctly. When I got there she made me wait 10-15 minutes because she was on a personal call talking badly about the store to her friend. The whole experience was less than satisfactory.

Jacqueline F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andojo o  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan C  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful, facility is clean.

Adriene B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMY N  |  First Impressions 
Rating:
5.0

Snow seriously blocked outdoor storage entrance. It would have been helpful if during booking, we were notified of this possibility and that UHaul would not be responsible for clearing the snow.

mark G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

howard m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JoAnn R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nichol L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanine D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cierra W  |  Overall Experience 
Rating:
5.0

Each and every time I make my monthly payments, whom ever it is that I speak with is ALWAYS friendly and courteous! They’ve helped me many times throughout the years... Thanks staff at EB U-Haul moving and storage! Evonne B

evonne b  |  First Impressions 
Rating:
5.0

.

Dmytro H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura r  |  First Impressions 
Rating:
5.0

Always helpful and responsive Excellent ending with Jackie during final days

KENNETH M  |  Overall Experience 
Rating:
5.0

The front desk personnel was very helpful and knowledgeable.

sharath p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus S  |  First Impressions 
Rating:
4.0

We found the facility & staff were great . I would recommend it to people with the disclaimer that the rates are very very high & your charge even more for 24 hr access which other places don’t do.

howard c  |  Overall Experience 
Rating:
1.0

Wasn’t able to access immediately or at different times. Had to pay almost double for 5 more feet.

Mencia F  |  First Impressions 
Rating:
5.0

The folks at East Brunswick NJ U-Haul are the best I have ever met or dealt with. If every business had their employees they would be as successful as U-Haul. Jim Mullen, President, Dynacoustics Pro Audio, Old Bridge, NJ

James J  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Fiona G  |  Overall Experience 
Rating:
1.0

It was not clear when I rented the space that only the second floor was climate control. The entire contents of my unit were damaged wild mold and mildew. The response from the manager was basically, "...tough luck..." The counter help was however helpful.

David G  |  Overall Experience 
Rating:
2.0

Staff personnel could be more helpful and professional than just keeping you waiting till they decide to attend you.. And very rude.... I had a very bad experience with them..

LISANDRO G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy G  |  First Impressions 
Rating:
5.0

This place was great the staff always friendly and willing to work with you. No complaints from me!

MATHEW D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas P  |  Overall Experience 
Rating:
5.0

I would like to thank the young man that assisted me with my storage. It was in the morning I was all over the place but he got me through very handsome respectful young man!!! Customer service was excellent!!

Akita J  |  First Impressions 
Rating:
5.0

The u-haul storage facility is the best. It took the pressure off our neck after bringing our stuff from Boston u-haul provided us with storage of about 20 days for free. I think this is really remarkable. Thank you u-haul.

Ademola S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEMOND J  |  Overall Experience 
Rating:
1.0

Staff was rude. Did not make the check in process easy

vijay v  |  First Impressions 
Rating:
3.0

I don’t understand why when I canceled my unit early in the next billing cycle that a prorated refund couldn’t have been returned to me.

Chester B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark S  |  Overall Experience 
Rating:
5.0

Very convenient facility ,and the Manager colleen she is phenomenal doing Great job she run very professional operation , she was very helpful all the time to me and to my friend and to my family,and I like to thank her personally

David K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JoAnn R  |  First Impressions 
Rating:
5.0

Colleen and her staff were awesome- professional, efficient, friendly...they went above and beyond good service, but were also very caring during this difficult time. My son and I send them a heartfelt thank you! 💐

Judith H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L  |  Overall Experience 
Rating:
5.0

Very helpful staff also equipment was clean

LORETTA C  |  First Impressions 
Rating:
2.0

Over priced ! Won’t be using U-Haul or their storage again !

Tyshawn J  |  Overall Experience 
Rating:
1.0

For 6 years every month on time I paid my bill. I lost the key I was given because I never went to the unit. When I asked to get in you told me to hire a locksmith. That cost me another $120 because you refused to let me in. Yet if I stopped paying for the unit I’m sure the magical extra key would have appeared. So unfair and unethical. We are living in a time right now that requires extra kindness to people not creating more stress and de stress. Yeah you’re facility is ok but as people you fail miserably.

TRACY L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KYLE B  |  First Impressions 
Rating:
3.0

Access sliding door broken making it difficult for moving items. Temperature always at least 80 degrees. Unfriendly office staff.

Jacquelyn D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LILLIAN R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Winifred J  |  Overall Experience 
Rating: