Under staffed and staff needs additional trainingTWYLA B.
Customer Reviews for U-Haul Moving & Storage of East Akron
Akron, OH 44310
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The movers hired through Uhaul did not show up the day they were scheduled and I had to make arrangements to stay in the house another day. I set up everything online with a Uhaul rep and they had me order two boxes, only 1 was needed. However, the Uhaul in Springfield,VA charged me one month storage for 2 boxes. I am still confused as to why I was charged one month storage for any Ubox because it was not stored at either location. According to the Uhaul website, my Ubox arrived in Akron on July 15. I was never contacted by Uhaul. On July 23 I called Uhaul and was on hold for 35 mins with no answer. I called back and was on hold for 58 minutes with no answer. I then went down to the location and the two employees working stated they did not know anything about Uboxes and only the general manager knows about them and you have to give 48 hours notice before being able to access them. The phone number they provided for the general manager at the 800 Tallmadge Ave Akron, Oh location was the same number I tried previously with no answer. I called the cell phone number on the card and did not receive a call back over 24 hours. When Christina returned my call, she was not helpful and only told me of her life woes of working 2 jobs and quitting smoking. This was Saturday July 24. On Monday July 26 she called saying she found the box. I set it up with her to have access to unload it on Friday July 30. When I arrived on July 30, she stated she didn't know anything about the box or who I was. After reminding her of the phone conversations and text messages, she remembered the conversations and found and pulled my box. Needless to say, I will not be using UHaul again, and share this story with friends and family and tell them not to use Uhaul.Angela K.
El cliente no dejó un comentario.BREYARI N.
El cliente no dejó un comentario.John F.
Make sure there is a pad lock available on each truck cargo door.KENNETH C.
Olivia who prepared the checkout of the vehicle was such a pleasant person. She was so friendly but also very efficient. She is truly an asset to this location. Overall the experience was excellent.The only problem was the self return. The app was not working when it came to uploading the pictures. Problem was solved when I used my phone to go to the website. Of note, the paperwork says to go to uhaul.com but the sign at drop off says myuhaul.com which was stating the site could not be reached.CLAYTON C.
El cliente no dejó un comentario.Richard T. | Overall Experience
Fast friendly serviceâ€¦JOHN F.
The unit we had was perfect for our storage needs. No problems to report except the rates kept increasing where we got to a point we had to move our stuff out. JFDiane F. | Overall Experience
Friendly and responsive staff. If you treat them well, they return the favor.Michael R.
El cliente no dejó un comentario.CHARISSE M.
The MOD was awesome! She was out of the shop due to helping with a shipment/packing, maybe called a uContainer or something of that nature. When she arrived back, there were a couple groups of customers waiting for her arrival. She handled all of the customers while running around to make sure every need was met. She killed it! I can understand low on staff, but she needs a high give.GRANT F.
I told her when I rented the small 4x8 motorcycle trailer that i did not want the insurance, so when I returned the trailer n perfect condition I was charged the extra $12.00 for the insurance that i signed no for. I will try using another source for my trailer's in the future.KEVIN P.
Just kind of rudeâ€¦. That's really it.Dustin S.
El cliente no dejó un comentario.Marcedes L. | Overall Experience
El cliente no dejó un comentario.Mark H. | First Impressions
The sign in was quick and easy. The staff friendly at check in. I started the truck and it ran rough. I thought maybe it was just cold. It never stopped running rough. It had some type of engine misfiring that was noted to the attendant I handed over my keys to upon return. I was concerned my entire move that the truck would break down due to the way it was running. The fuel gauge was reading below the full line when I received it so I definitely filled the tank above what I used. I also noted to the attendant upon return that the front driver side turn signal was not working. Do these trucks not get regular maintenance?? I rented a truck before and never had an issue with it. That was rented from, I believe, Fountain St. The bottom line is that this was far from a positive experience. We did get the job done and all went well but I was very disappointed with the way the truck ran. I also spent 10 minutes being ignored when I entered the truck rental place to return my truck. I heard them talking in the back and I called out a couple of times. I finally was able to find the young man who was parking the returned trucks. I told him about the issues with the truck and gave him the keys. I finally got acknowledged by the woman at the front desk when I was told I was setting off some alarm because I was standing in the doorway. Nice to know she finally acknowledged me. I expect better from Uhaul.JOAN G.
No contact drop off was super easy and efficient.MICHAEL B.
El cliente no dejó un comentario.GERALD M.
Last renter paperwork on dash back floor not clean. Young man at the rental desk was great, very professional and knowledgable. Gracias.GEORGE M.
They opened late. The trailer was broken and full of firework trash. I had to go to another location to get a replacement trailer. I had to return the trailer to one location and the truck to another location. The discounts that I was promised by the manager for them opening late and not having the equipment promised in the rental agreement were not applied to the bill. This was a less than good experience.MICHAEL N.
El cliente no dejó un comentario.TRACY G.
This location was fine. the company uhaul itself was overall not ok. made a reservation. it was not honored. they moved me to another location. i was told my reservation was transferred and all would be ready at the new location. i get to the new location and they know nothing. started all over again. got halfway home and had to go back because there was no appliance dolly as i had reserved on my original reservation. that extra 15 miles was your fault and i had to pay. it poured raining. so inside was wet and and not able to clean out well. when checking out, i was charged double even though i was told i would not be charged double.PATRICIA B.
The young man that served me was very respectable mannerism professional and very caring I would I would refer you guys in a time to friends and people that may need your assistance I appreciate everything and keep the good work up just keep the good work up thank you and have a blessed bless ed yearLOUTAN W.
El cliente no dejó un comentario.GINA M.
El cliente no dejó un comentario.STEPHEN S.
Fire Christina this person lied to my face cussed out a customer while I was standing in front of her and other customers as well as over charged me and told another customer they couldn't do anything about delivering there pods and they would have to pay 200.00 dollars a day on top of the prepayment . She told me she would give me extra time to move my belongings because I had 2 units and I had no help.. The maintenance lady said she crawls across the top of units to see what's inside them and only resalable items can be left.I told Christina that I was donating what I couldn't move to the homeless veterans shelter and the church based organization would be sending help to remove the items.The pastor was witness this hold event and she said you have nomore time it will be thrown out and I would be billed an extra month even when he offered to pay for it another month. So now the homeless veterans have no beds and everything in the units where contaminated by rodent dropping and must be thrown away because the place is infested with rodents.The cleaning lady said she has some one to take the stuff before it was thrown out waiting to resale it. If I had known it was contaminated I would have let them have it verses wasting the veterans home time and resources.She gave me less than 24 hrs to move it . This is definitely a ineffective and inconsiderate individual which neither cares for the defense of this country or the people who put there lives on the line for her and the rest of this country on a daily basis.And for that this country has been dishonored.Thank for your time to read this and I'm sure you have many more complaintsBRUCE T.
El cliente no dejó un comentario.beth R.
El cliente no dejó un comentario.DAVID K.
The manager was very rude.Markita B. | Online Move In
If I need storage or a truck or trailer in the future I will definitely use you...thanksCharles I. | Overall Experience
El cliente no dejó un comentario.JAMES P.
this is the second 6x12 trailer that the tongue jack did not properly work. had to lift the tongue jack feet by hand in order for it to fully retract.TIMOTHY B.
El cliente no dejó un comentario.Tyler L.
El cliente no dejó un comentario.TOMIKA P.
El cliente no dejó un comentario.ERIC N.
El cliente no dejó un comentario.Brandon P.
El cliente no dejó un comentario.ANWAR M.
The scheduler (Kevin) was friendly and very helpful. The two young ladies that delivered and picked up the UBoxes were very helpful and very friendly. They had to maneuver the 4 boxes onto my small driveway, so that I could unload them all at once. It wasn't easy but they made it happen and didn't complain or act like it was difficult at all. They were pleasant to deal with and I would highly recommend them. Thanks Again RMRonald M.
El cliente no dejó un comentario.Todd T.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.AUSTIN R.
El cliente no dejó un comentario.Nathan D.
A charge for insurance was added to my bill without my consent. I am waiting for a refund.SUSAN C.
People working were clueless. The woman booked me on one van but gave me keys to another persons booked van. When returning the mileage was all screwed up, showing more than 20 times what I'd driven. Eventually they got it right but we're extremely unprofessional, eating while handling customers and using their personal phones for calls while talking to me. Worst rental experience ever! The person who helped in the end that wasn't our regular first booker was good.Vincent L.
The box truck had a hole in the roof and a sudden rain storm caused the majority of our furniture to get wetMICHAEL K.
your covid compliance and lack of staff made experience difficult.THEODORE M. | First Impressions
El cliente no dejó un comentario.Robert B.
The girls in the afternoon when I dropped it off were so helpful and nice!JACQUELINE G.
El cliente no dejó un comentario.JEREMY P.
Manager was friendly and took care of everything promptly and completely. Very good service- especially since it was a trailer hook up in the rain :)Mike R.
I reserved a utility dolly and a furniture dolly and the location had neither of these available. What is the point of reserving equipment if there is no guarantee it will be available? Had I know it was a crap shoot, I would have rented from Home Depot. And helpfulness of staff was lacking except for one young lady. It felt like she was working by herself when in fact there were others who didn't seem busy doing anything. Complacency is a good descriptor of the attitude. The whole check in process took far too long taking a large chunk out of my day to get a move completed. I would not rent from UHaul again. Poor experience.Michael G.
Have employees check the vehicles daily, tire pressure, tires, overall condition before renting them to people. When a customer tells you there was an issue with the vehicle, please don't use the excuse oh sorry new employees as if that is a justification to me why you rented me a vehicle that clearly wasn't checked. Now luckily it did not cause any accident or harm to anyone and we completed our trip safely. The issue with the vehicle wasn't big enough for me to be infuriated but the way it was handled by the manager was definitely in poor taste. Don't try to justify, just apologize and assure that the problem will be corrected.Kristan H.
Have more staff on hand to attend to your customers. Have staff that is trained properly to handle any situation in there own. I drove seven hours with no radio. Did not work in my truck.RICHARD K.
El cliente no dejó un comentario.Alexandria S. | Online Move In
El cliente no dejó un comentario.Ernest K.
El cliente no dejó un comentario.JOEL M.
El cliente no dejó un comentario.MICHAEL P.
The door handle (or arm rest on the drivers side) was broken and the back door was extremely difficult to close. It took two big strong men to close it.Michele C.
Reservations on line are availableDAVID M.
All was good however I wish the trailer did not have surge brakes and had conventional brakes to be used via brake controller on the vehicle.NATHAN G.
Let people know that some vehicles are parked across the street.Brian S.
El cliente no dejó un comentario.Darin J. | First Impressions
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.HOLLEY H.
The truck rode ruff and the mirror on drivers side was rusted and inoperable,...other than that it was cool...quKarnette J.
El cliente no dejó un comentario.BRETT K.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.deborah w. | First Impressions
El cliente no dejó un comentario.Riley O.
When someone arrives to return equipment on time, that u-haul insisted to be returned no later than a specific time, sure wouldve been nice to receive prompt attention.CORY G.
The whole process, picking up and returning the truck was fast and easyJoseph K.
El cliente no dejó un comentario.ZAKERY C. | First Impressions
The staff were amazing. Definitely made the process easier.BARBARA C.
El cliente no dejó un comentario.Mary R. | First Impressions
El cliente no dejó un comentario.Mary R.
El cliente no dejó un comentario.Hunter S.
El cliente no dejó un comentario.kevin l. | Overall Experience
El cliente no dejó un comentario.Waunnetta P. | Overall Experience
El cliente no dejó un comentario.Brooks I.
El cliente no dejó un comentario.TRACI S.
very nice staff, thanks again!Hailey K.
I walked in the Vernon Odom store and left 3 mins later, just horrible. Your Tallmadge Ave store was wonderful. Shane & Christina went above and beyond for my last minute moving needs. I am a supervisor of 24 employees and I would be proud to have employees like them on my team.Kelly P. | First Impressions
El cliente no dejó un comentario.AUSTEN L.
Would rate a 2/10 only because service wasn't rude but just indifferent only thing going for them. Several issues from start to end. I will be calling customer service to settle my dispute.MICHAEL B.
Every time I go to this location I'm reminded that I shouldn't have. The truck I was assigned did not have any gas in it. I wasn't given the furniture dolly, utility dolly, or furniture pads until I asked about them. The person I assume was the manager left and the other clerk had no idea what to do. I asked if they could just put gas in the truck for me. He ended up calling someone else for help over the phone and eventually I was given another truck. The whole process took almost 45 minutes from the time I got there versus the time I actually was able to leave in a rented truck.Lauren E.
Every one great an helpfulCharlette L.
Staff was very attentive, worked quickly, and had me on my way very fast. The staff member was very kind and short conversation was great. Very pleased with this location and would use you all again! I returned on Monday 4/19/21 around 7:30-7:45, so whichever guy was working at that time, please give him some praise or a reward or just let him know he's awesome!MADELINE J.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.KATHERINE S.
El cliente no dejó un comentario.LATASHA G.
I had the truck for about an hour & a half, drove about 10 miles & my bill was $160. Seriously? I totally got ripped off & over charged. Never again will I use UGaul!Gayle C.
El cliente no dejó un comentario.NYESHIA M.
El cliente no dejó un comentario.raymond J.
Horrible customer servicejessica M.
El cliente no dejó un comentario.DENNIS L.
The location and all the people there are great. The website reservation system is very cumbersome and more difficult than it should be. I was on hold for twenty minutes to the national reservation service to answer.Myron V.
El cliente no dejó un comentario.MASON S.
Great staffVITO M.
Your staff is awful and charged me outrageous prices.Andrew V.
El cliente no dejó un comentario.AMY N.
El cliente no dejó un comentario.MALLORY B.
Ryan Bender assisted me on a trailer rental. He was helpful, courteous, and pleasant to deal with. Thanks! Scott JascoeSCOTT J.
El cliente no dejó un comentario.Gary H.
El cliente no dejó un comentario.Ryan S.
Clean trucks. Pet hair all over seats.Jenna T.
When I picked up my furniture from the storage unit it was covered in mold and had rat droppings on it 2 pieces of furniture had been chewed by mice or rats!! I had to throw away a lot of furniture, I will NEVER use your storage space again!Pheobe B. | Overall Experience
El cliente no dejó un comentario.KEVA W.
The worker had an attitude she didn't go over any paperwork and just handed it to us. When we got the truck it was already on E.Gaberialle B.
El cliente no dejó un comentario.David S.
Consider prorating rent, why pay a full month for 5 days. Found a mouse in my unit, no bait traps anywhere around.Marilyn P. | Overall Experience
El cliente no dejó un comentario.Bruce T.
El cliente no dejó un comentario.DONALD V.
El cliente no dejó un comentario.Stephanie S.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.James H.
I was charged for a unit I never had access to. After reservo the unit, I was informed that the unit was only accessible during their office hours. However, the other units are available until 10pm. I decided to cancel the transaction. I was informed it was canceled and I would not be charged. I was charged. I have called SEVERAL times to get this resolved. The employees are extremely helpful as much as they can be. However, the manager is completely negligent when it comes to communication. Several employees have left my information behind and informed me she would reach back out to me. One of the employees even messaged her while I was there, then messaged her the day after again because she did not reach out to me. She still has yet to return a call and it's been almost one month. This is the worst service I've ever received from a company that I did not receive merchandise from.Kryshae A. | Overall Experience
El cliente no dejó un comentario.danielle a. | First Impressions
I really liked the online move in process especially with life's ups and down. It really made it convient and easy to get a storage unit.Deanna W. | Online Move In
El cliente no dejó un comentario.CALVIN L. | First Impressions
Awesome service you offer. Keep up the good work!Aaron W. | Overall Experience
The associate was unclear in her communication as to where the building was located and gave me an access card that didn't work for my move in, but once that got straightened out, everything was fine.Erin B. | First Impressions
My unit was on the second floor, elevator was broke and down for 2 weeks. I had called several times to talk to someone, NO ONE called me back. Went into the Uhaul place 3x to try to get a date when it would be working, the people there had no idea. I had to pay movers 2x a deposit for moving revised had to cancel then had to pay extra rent at previous address because elevator was still not working when I had movers set up. I'm quite upset in extra costs I had to pay out because of this situation. Totally uncalled for.Terra J. | Overall Experience
El cliente no dejó un comentario.Vicki L. | First Impressions
Staff were very friendly and helpful. Christian Viland went above an beyond to get me a refund on my storage unit I had moved out of. Thank you Tallmadge U-haul April HalsellApril H. | Overall Experience
Everybody was kind and courteous and made you feel very welcomed! I would definitely use U-Haul storage at E. Talmage Ave. againPamela H. | Overall Experience
El cliente no dejó un comentario.renee s. | Overall Experience
I have come back to the Tallmadge Ave location to rent space from because of sub par care at other UHaul sites closer to my home. The team on Tallmadge Ave., have been excellent and I do recommend them to anyone who is in the area & asks. Suggestion. Get someone to smooth out the flooring in the beginning of the 1200 row in storage, the choppy & potholed cement section is hard to cross with a cart.Donna D. | Overall Experience
I had a perfect experience. I price for storage was good. The facility was clean and has 24hr. access. The employees were knowledgeable and helpful. Couldn't ask for more.Warren W. | First Impressions
I don't appreciate renting two trucks and being charged for a month of storageRENEE S. | Overall Experience
the woman that helped me with this rental was so competent, efficient, and friendly. also, the woman that we met near our storage unit was very friendly and knowledgeable.Kenneth F. | First Impressions
El cliente no dejó un comentario.GARY W. | Overall Experience
Love the staff very nice. Will continue to do business there.keep up the good jobpeggy h. | First Impressions
No commentBlanche H. | Overall Experience
my only concern would be better carts to hold boxesReginald Y. | Overall Experience
I had a storage unit from 2013 until 8/2020 and they over charged me repeatedly, never notified me my lock was on wrong which the door just opened up to my unit and I had some of the WORST customer service phone calls about my due date at which they continue to over charge me monthly. Just an overall bad experience with this location!DETRA A. | Overall Experience
Excellent job, straighting out my account and storage unit. Excellent customer service from Danielle. She solved the problem.Lynn B. | First Impressions
I have rented at this location for the last 3 years. In December 2019 Costumer service at this lococation and lack of consideration for long term costomer service became a serious problem. I happy to say with a new Mananger Christine and Danielle, Customer service is again excellent and they were able to straighten out my account. The reason of the poor rating is a total reflection of past management, and the failure to correct my account.Lynn A B. | Overall Experience
El cliente no dejó un comentario.Kenneth A. | First Impressions
The location was extremely clean, the staff was very very helpful and courteous. The location was very easy to get to and very easy to access my storage room. I would highly recommend this facility and the two separate employees that helped me were exemplary! A+++++REBECCA H. | First Impressions
El cliente no dejó un comentario.LACHANTI D. | First Impressions
Extremely satisfied with Uhaul storage facility and the staff.LACHANTI D. | Overall Experience
Staff was very friendlyCeleste S. | Overall Experience
El cliente no dejó un comentario.April H. | First Impressions
El cliente no dejó un comentario.Nahed A. | Overall Experience
Great employees, the young woman that helped me when I rented unit was super helpful. Very caring I had lost my dad the day before. I will and would recommend this facility to anyone. Thank you MichelleMichelle L. | Overall Experience
El cliente no dejó un comentario.BRENT D. | Overall Experience
El cliente no dejó un comentario.sandra j. | First Impressions
For whatever reason my reservation number wasn't showing on system. The young woman that helped me, was very patient helping me.Michelle L. | First Impressions
The Manager On Tallmadge waa Greatraquel u. | Overall Experience
Danielle is an exceptional staff member. Every time we came in and were fortunate enough to work with her, she went above and beyond. Her attitude is always very pleasant, and she is very thorough and makes sure our orders are processed correctly. Thank you Danielle!!Chizram or Immanuel Chuzumara C. | Overall Experience
I have rented 2 plus storage units on Talmadge Ave. since August 8, 2017. I was quite satisfied with both the management and the facilty until June of 2019. The Facility did remain both clean and secure. The availably of carts and lack of customer service was zero. The Mangement is the problem. U haul Mangement seems to think Customer Service, stops as soon at a move in and a storage area is rented on an auto deduct. Danielle did an excellent job handling my move out of two storage units. She handled my account, rental equipment and provided excellent customer service. Her only limit was Management. An employee should never be put in that position.. I will be reviewing the total my cost doing business with U haul and whether I will continue to have a working business relationship with U haul in the future. I have Unit 1170 until 6/10/ 2020. This UHAUL Facility and Management has had ample time and to provide both fair compensation and costumer service and resolve any disputes on Units 1290 and Unit 1194 and chose not too. That was quite plain from 3/07/ 2020 until 5/10/2020.Lynn A B. | Overall Experience
Great customer service. Easy and secure in and out 24hr access to storage unit. ¡Gracias!Tim Z. | Overall Experience
The staff was very helpful, kind and courteous.amy m. | First Impressions
El cliente no dejó un comentario.Michelle S. | First Impressions
The woman in charge of cleaning and manager of storage facility is very helpful ,friendly,and thorough also very approachable.lawana c. | Overall Experience
Great , clean location.uhaul s. | First Impressions
El cliente no dejó un comentario.Chizram or Immanuel Chuzumara C. | First Impressions
The employee was very helpful.Darrell B. | First Impressions
El cliente no dejó un comentario.Charessa W. | First Impressions
El cliente no dejó un comentario.Mike L. | Overall Experience
When I got to my unit it was lock by u they said I was over due on rent I was payed until next month April 2 u still put your lock on it so I couldn't get inKathleen F. | Overall Experience
You will not be disappointedLakema C. | Overall Experience
I appreciate the service and the one month of space, via renting a U-Haul truck. Where can I take trash to, as I clear out my storage? Thank you, Ms. Simone WaltonSimone W. | First Impressions
The associate was very nice and polite and she was very helpfuleric h. | First Impressions
Very professional and cleancynthia m. | First Impressions
It's too bad people are such slobs when you go into the storage the area was trashy. This was the first time I think maybe they just hadn't gotten around to cleaning. But overall it is a clean facilitWanda R. | Overall Experience
The transaction went smoothly I was very satisfiedWanda R. | First Impressions
It went very smoothlyStanley M. | First Impressions
Cora, Danielle, Cindy were professional, polite and helpful. It was a pleasure working with them.Debra H. | Overall Experience
Great team always helpful will rent from them againKeith S. | Overall Experience
When renting a storage unit make sure you receive your access card.Claudia C. | Overall Experience
This is the second year I have my bike in storage. Love that is insideDrew K. | First Impressions
The performance of the staff, both individuals, on Saturday, September 14th at 2:29 pm will impact your profitability, if not addressed. They will impact profits.Claudia C. | First Impressions
In between apartments, the staff was very helpful and location was convenient.Mark B. | Overall Experience
My truck broke down and they refused to give me a like truck(company policy) . THERE WAS THREE OF US AND THEY GAVE ME A TRUCK THAT ONLY TWO COULD RIDE IN !!!!!! They saw no problem with thatLance T. | Overall Experience
Suited my needs perfectly. Well maintained.Terry T. | Overall Experience
Free one month storage for the contents of your truck is a myth. You are only entitled to whatever the largest size single unit they have and they can charge you for whatever extra space you need.peter N. | First Impressions
Great service!Peggy W. | First Impressions
Very helpful location--would definitely recommend this placeLance T. | First Impressions
service was great just time consuming. feels as if the location is understaffed. i personally assited a customer upon waiting to get the confirmation of dropping off the rental truckkrystle s. | First Impressions
When the truck I wanted at the location I choose wasn't available they let me know and got me to a location that was. They also were very helpful in checking in and outSusan D. | First Impressions
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