Comentarios de los clientes para U-Haul Moving & Storage of East Akron

Excellent customer service with Danielle

Friendlier staff, clearer direction as to where to find the trucks, clearer explanation of bill and receipt.

I moved from out of state. The entire process from start to finish was easy. The communication was great and I felt no stress whatso ever! Thanks Uhaul!!! Would definitely recommend.

Staff were very friendly and helpful. Christian Viland went above an beyond to get me a refund on my storage unit I had moved out of. Thank you Tallmadge U-haul April Halsell

The location was convenient and the truck was clean enough. The employee who checked me in had her mask below her nose which makes in totally ineffective. She was also less than optimal in her customer service skills. It would have been a really nice touch if perhaps someone had scraped the snow and frost from the windshield before I took possession of the vehicle for the day since there was no scraper in the vehicle.

I have to say the best part is the people there made it easy. Moveing is hard enough, they made it a little easier

Quick and easy. Great price for the day!! Thank you for being available to get my daughter moved. It was a 15'. My daughter is 22 and EAGER to drive that monster truck. She backed it up 2 driveways with complete ease. Haaaaaaaaa

The store ladies were awesome. Uhaul... AWFUL!!! I HATE UHAUL! Reservations are NEVER CORRECT!!!! I am constantly overcharged. Just a terrible company!!

Everybody was kind and courteous and made you feel very welcomed! I would definitely use U-Haul storage at E. Talmage Ave. again

My reservation was for 7:00am which is the time the store opens. I would expect the employee to be there in time to open. I was there at 7:00 along with another customer. We waited until 7:20 for someone to show up and open. He never apologized for being late. He also did not seem to be very experienced with the computer. I have been renting a U-Haul van for work monthly from this location since 2014. When I first began renting the store had a manager that was fantastic. She was very personable, had the van ready (running and windows cleaned off if it was winter), and the equipment was clean. She was following by another manager who was nice but the equipment was not kept as clean. Now there is another manager and this location has continued to go downhill. My next rental will be at Enterprise.

I have come back to the Tallmadge Ave location to rent space from because of sub par care at other UHaul sites closer to my home. The team on Tallmadge Ave., have been excellent and I do recommend them to anyone who is in the area & asks. Suggestion. Get someone to smooth out the flooring in the beginning of the 1200 row in storage, the choppy & potholed cement section is hard to cross with a cart.

The equipment worked fine, but I would not say it was clean and well maintained. It had some wear on it. But like I said, it definitely did its job. And the service person I dealt with was exceptional!

Christine & the her team is great! While not the closest U-Haul to me, I will gladly pay the extra (in mileage) to rent & store at this location. I can not say enough positive and have told people to pick this location & shared my experience at others.

The employees that waited on me were very professional and very helpful

I literally said I never received my furniture pads, but it says on my invoice they were given. Was never contacted by U-Haul when they said they would contact me.

I had a perfect experience. I price for storage was good. The facility was clean and has 24hr. access. The employees were knowledgeable and helpful. Couldn’t ask for more.

I don't appreciate renting two trucks and being charged for a month of storage

The mobile check in and return is cumbersome.

The only improvement and reason I won't use UHaul again until I am able to get a vaccination against COVID-19 is that one female associate behind plexiglas was not masked. I thought Summit County had a mask order. If it had been my turn to go to her, I would have told her politely that I am in a risk category and would prefer to be helped by a masked associate. Other than that very bad mark against the experience, it was great.

Personnel onsite were rude and dismissive, worst customer service I think I have ever experienced.

Called 3 days prior to drop off to change my location. The cust serv rep told me : There will be np for you to drop off the truck here Me: Don't you have to edit anything? I'm dropping off the truck after business hours. CSR: Nope. Don't worry. We got you! Me: Thanks a lot When I dropped off the truck. Had to call support - waiting time 40. Minutes- because someone had to edit the drop off location. Btw get a bigger carp there's no way to cover yourself from the rain when dropping after business hours

Great customer service. Everything was great.

First of all the two women working were more concerned with themselves than with me and the girl that checked me in was very snippy. The truck was i was given had steering issues. At first I thought it was because he truck was empty, but the steering continued to be very loose and all over the road. A tire blew on the truck thankful right as I pulled up to unload. When I went back to get another truck after the tire was changed, the girl at the counter wasn't wearing a mask at all, so I took mine off. Then I am told I will be charged full price for the delay and the stress of my day moving.

The truck I had showed a wrench on the dashboard display a couple miles after I left the lot. I tried to call back to the store but was unable to reach the location so I just turned back around. Thankfully I was able to get another truck quickly but being able to talk to a person before I drove back to the store would have been great.

Great Experience

I had to come from Fountain St up to Tallmadge Ave to get a truck because Fountain St didn't have the truck that I reserved. That, first off, was unacceptable. The truck I reserved should been have been available. There was no one inside the building when I went in at Tallmadge Ave. and I waited almost 30 minutes to finally get help. Then the employee that finally helped me, was snippy with me because Fountain St didn't transfer my reservation to Tallmadge Ave, which is no way my fault. THEN, I got charged $8 for gas when the gas tank was on a half of tank when I got it and it was slightly over a half tank when I brought it back but the paper said it had 1/16 of a tank. The mileage was slightly over on the paper than what was actually on the truck. I tried to upload the mileage and fuel levels and it wouldn't let me do it. The employees need to do a better job of making sure of the mileage and fuel before they put it on the paper, ie, literally check it before it's put on the paper, go outside and check it before they hand over the key. Then I couldn't close out my unit because my name wasn't on it, but I'm the one who paid it for 5 years. I was very, very disappointed in Uhaul over this situation. I doubt that I will personally use Uhaul ever again.

Great

Great service

the woman that helped me with this rental was so competent, efficient, and friendly. also, the woman that we met near our storage unit was very friendly and knowledgeable.

No need to improve 10 out of 10 thanks again

Great fast service MS. Danielle was quick and easy to work with I was in out and back in no time. Hey do you guys ever have sales? Sunny_diann@yahoo.com

Great job

Reserved equipment was not available at original pick up location 1100 Canton Rd Akron OH 44312.

The employee has no experience to return the truck!!! He gives me hard time almost 1 hour

The Largo delivery were fantastic, able to work with adjust our schedule due to a family emergency. Misti was incredible to work with!!

Love the staff very nice. Will continue to do business there.keep up the good job

I rented a 15' box truck. I was issued a vehicle with significant mechanical issues. The transmission was dangerously compromised. Gear selection lever was grossly out of alignment such that I was unable to move out of low gear without multiple attempts starting, stopping, and reversing. This issue was not always obvious until I reached highway speeds, at which time the engine was turning at nearly 5000 rpm. Additionally, the heat shielding around the transmission had been unlocked. At highway speeds, heat from the overworked transmission popped the heat seal and scalded my ankle. I brought the issues up to the sales representative, who informed me that they had been reported previously, yet the truck was kept in service without any resolution to these issues. I was offered a $10 rebate for my troubles and sent on my way. In total, this was a disappointing experience made worse by the complete apathy demonstrated by the U-Haul sales representative.

The whole experience was trash! Got sent to some storage unit in the hood lady there was super rude and did not have my car dolly I rented. Had to drive 30 mins away to pick up a dolly. This whole thing was rediculas. I will go buy a car dolly before i ever rent from uhual agean.

No comment

One of the best Uhaul experiences I've had. Great management and staff. Nice, clean and well-managed property. I would gladly use them again, and recommend to a friend.

My experience with U-Haul was very professionally I will recommend them to my friends they took care of you and was nice at it well done! With mask and all

Inspect the vehicle thoroughly before new customers take it.

My wife complained the truck was dirty. It was but that was not an issue for me. The issue for me was that my rates were changed and I was over charged for my rental. I fell like I was baited and switched. Waiting to hear back from the manager

Loved the new Silverado it was a beast! Will rent again.

my only concern would be better carts to hold boxes

Too expensive she didn't break down the prices. She was by herself behind the counter. Nobody else was able to help. The return time took longer than usual.

Fast & Easy no surprises. A++

Our tow dolly was broken and no one let us know in advance. We had to pick up dolly in another city. This should have been worked on before we arrived to pick up the truck and dolly.

Truck could have used a quick cleaning, not bad just dusty.

The young lady at the front was very nice and helpful. Best U haul experience ever.

I had a storage unit from 2013 until 8/2020 and they over charged me repeatedly, never notified me my lock was on wrong which the door just opened up to my unit and I had some of the WORST customer service phone calls about my due date at which they continue to over charge me monthly. Just an overall bad experience with this location!

Agent at location is super professional and helpful! The location is always clean and tidy! Highly recommend!!

Staff was very inattentive and impolite.

Get more help. the young lady that waited on me was very competent and very polite. she had no help. she was doing it all. hire more people. thanks

Need more employees your understaffed I waited over two hours in line and got charged twice. I stay haven't been able To get the second charge dropped because your phone and store are to busy and can't even get threw.

Was not the location that I requested. Was never told there was any change or issue that would require me to use this location. Returning equipment took way too long, not properly staffed.

Needs to be more clear on delivery times.

Staff more people on a Saturday morning. I waited in line for 2 hours to pick up a truck I had reserved online.

Whoever is calculating the milage needs to go back to school. I was charged for extra miles that weren't correct. The online page that I was directed to wasn't working correctly. I also filled the truck up which was more than it was when I rented it. There was a rubber door strip that fell off as soon as I got out. Only having one person take care of everything is ridiculous!

only 1 person working counter, Danielle was excellent, but had to wait nearly 40 minutes to get trailer. Like i said, Danielle was awesome, but she should not be a one person crew.

Excellent job, straighting out my account and storage unit. Excellent customer service from Danielle. She solved the problem.

I have rented at this location for the last 3 years. In December 2019 Costumer service at this lococation and lack of consideration for long term costomer service became a serious problem. I happy to say with a new Mananger Christine and Danielle, Customer service is again excellent and they were able to straighten out my account. The reason of the poor rating is a total reflection of past management, and the failure to correct my account.

The location was extremely clean, the staff was very very helpful and courteous. The location was very easy to get to and very easy to access my storage room. I would highly recommend this facility and the two separate employees that helped me were exemplary! A+++++

Extremely satisfied with Uhaul storage facility and the staff.

Staff was very friendly

Great employees, the young woman that helped me when I rented unit was super helpful. Very caring I had lost my dad the day before. I will and would recommend this facility to anyone. Thank you Michelle

For whatever reason my reservation number wasn’t showing on system. The young woman that helped me, was very patient helping me.

The Manager On Tallmadge waa Great

Danielle is an exceptional staff member. Every time we came in and were fortunate enough to work with her, she went above and beyond. Her attitude is always very pleasant, and she is very thorough and makes sure our orders are processed correctly. Thank you Danielle!!

I have rented 2 plus storage units on Talmadge Ave. since August 8, 2017. I was quite satisfied with both the management and the facilty until June of 2019. The Facility did remain both clean and secure. The availably of carts and lack of customer service was zero. The Mangement is the problem. U haul Mangement seems to think Customer Service, stops as soon at a move in and a storage area is rented on an auto deduct. Danielle did an excellent job handling my move out of two storage units. She handled my account, rental equipment and provided excellent customer service. Her only limit was Management. An employee should never be put in that position.. I will be reviewing the total my cost doing business with U haul and whether I will continue to have a working business relationship with U haul in the future. I have Unit 1170 until 6/10/ 2020. This UHAUL Facility and Management has had ample time and to provide both fair compensation and costumer service and resolve any disputes on Units 1290 and Unit 1194 and chose not too. That was quite plain from 3/07/ 2020 until 5/10/2020.

Great customer service. Easy and secure in and out 24hr access to storage unit. Thank you!

The staff was very helpful, kind and courteous.

The woman in charge of cleaning and manager of storage facility is very helpful ,friendly,and thorough also very approachable.

Great , clean location.

The employee was very helpful.

When I got to my unit it was lock by u they said I was over due on rent I was payed until next month April 2 u still put your lock on it so I couldn't get in

You will not be disappointed

I appreciate the service and the one month of space, via renting a U-Haul truck. Where can I take trash to, as I clear out my storage? Thank you, Ms. Simone Walton

The associate was very nice and polite and she was very helpful

Very professional and clean

It's too bad people are such slobs when you go into the storage the area was trashy. This was the first time I think maybe they just hadn't gotten around to cleaning. But overall it is a clean facilit

The transaction went smoothly I was very satisfied

It went very smoothly

Cora, Danielle, Cindy were professional, polite and helpful. It was a pleasure working with them.

Great team always helpful will rent from them again

When renting a storage unit make sure you receive your access card.

This is the second year I have my bike in storage. Love that is inside

The performance of the staff, both individuals, on Saturday, September 14th at 2:29 pm will impact your profitability, if not addressed. They will impact profits.

In between apartments, the staff was very helpful and location was convenient.

My truck broke down and they refused to give me a like truck(company policy) . THERE WAS THREE OF US AND THEY GAVE ME A TRUCK THAT ONLY TWO COULD RIDE IN !!!!!! They saw no problem with that

Suited my needs perfectly. Well maintained.

Great service

Free one month storage for the contents of your truck is a myth. You are only entitled to whatever the largest size single unit they have and they can charge you for whatever extra space you need.

Great service!

always do a good job

Very helpful location--would definitely recommend this place

The computer/pin pads are horrible. Always an issue when trying to pay or answer questions on the pin pads. Main hold up when try to move in & out fast.

I needed climate control storage. This facility provided all that I needed, and was well run.

Great.

.

service was great just time consuming. feels as if the location is understaffed. i personally assited a customer upon waiting to get the confirmation of dropping off the rental truck

When the truck I wanted at the location I choose wasn't available they let me know and got me to a location that was. They also were very helpful in checking in and out

It took a couple of days to achieve setting up my space rental, as calling by phone they could not locate my information.

Great Service

Great place to rent from.

Everyone was really nice and helpful

Very helpful

Jonathan and Jessica are very helpful and knowledgeable. Good team

Disorganized. Staff very critical of manager. Manager was disorganized.

I am confused about your rating system, I had an U Box at my home, I did not go to a facility. The U Box was clean, delivery hours were good, yes, I would recommend using an U Box for home renos.

They gave me the storage space that i needed and i truly appreciate it especially after the Uhaul on Wooster messed up my reservation thank you Tallmadge Uhaul for helping me.

The manager (I believe his name is John) was always helpful and friendly!

They were amazing. Accommodated all my needs even when they changed midway through our agreement

The General Manager, John, didn't think that communications with the customer are important. Instead of calling me to schedule the delivery of the U-Box, he texted me. That is not acceptable.

Disorganized, Did not know where my UBox was or even if it had arrived. Negative comments about fellow workers. Also, my UBox was missing for over two weeks and no communication. Very disappointed.

very good

Friendly and informative staff.

Thank you for everything!

I am recovering from cancer and have been in the hospital and rehab center for 7 months now and that was not taken into consideration and I lost my unit and belongings that were near an dear to me.

Uhaul has the worst customer service.I made five calls over two months.I was told that someone would get back to me each time and no one did. they are very rude at this place.Never using Uhaul again.

Good service

N/A

John was awesome as was his female assistant!

the tallmadge rd u haul akron oh. was by far my best experience with u haul.