Comentarios del cliente para U-Haul Moving & Storage of East Akron

I appreciate the service and the one month of space, via renting a U-Haul truck. Where can I take trash to, as I clear out my storage? Thank you, Ms. Simone Walton

charged me $10 insurance when i asked agent i donot need it. No printer ink so agent emailed the contract rather than giving a print out of my contract and invoice. Not a good service.

Fire all of employees and put new one

The manager/owner (not the girl who assisted me) was rude to me about my parking place!

Had broken glass in trailer. When I loaded my sectional I stepped on glass. Had to sweep it out. I have a picture. Want refunded

Excellent customer service and assistance; keep doing what you’re doing, it’s much appreciated! Saves me from having to buy and maintain a trailer, plus storage. You also have all the accessories I need for towing as well as moving. I’d like to see a rewards or incentive program to shop at the store- I always need something for moving, storage, recreational and security needs. Thanks again for your service Tallmadge rd staff!!

Huge difference from the pick up location - incredibly fast and knew what they were doing.

Unfortunately the experience this time with uhaul was less then pleasant. I called 7 hours in advance to one Akron location for a car transport, the lady told me she had two. And that there was no need to reserve it because of the weather. So once I found a car for my kid and went to uhaul there was only one car transport and they told me it was local only. So then they sent me to another location and there was only one employee which said it was his first day. So he could even assist me. So then 45 min latter and employee showed up and finally helped me get the trailer. So it took me less time to go to two car dealers and purchase a car for my kid then it did to rent a uhaul. I have always used uhaul. But after this experience I wonder if I should shop around at pensky or Ryder. Roger D'Angina

Very nice

The associate was very nice and polite and she was very helpful

everything was good

Everything was excellent thank you

The manager that took care of me was sufficient and very polite

Very professional and clean

I didn’t know of all the extra moving equipment, components, kits, blankets, etc. until I went in the store. Thought that might like to add that in your next commercial.

The tow dolly had a tail light that worked intermittently and the retaining pin for one of the ramps did not keep the ramp in place, resulting in the ramp falling out while on the road. I had to wire it back in place. The tow dolly was not properly maintained in my opinion and should not have been available to rent. For some reason, the printer was not available to print my rental contract when I checked out and I had to resubmit all my information at the counter after I had entered it all on line. Not a very efficient check out procedure. The agent who checked us out was friendly and very knowledgeable. None of this was her fault.

It's too bad people are such slobs when you go into the storage the area was trashy. This was the first time I think maybe they just hadn't gotten around to cleaning. But overall it is a clean facilit

This location could use a new printer. Everything was hand written. My reservation was cancelled without informing me, so when i got to the location the truck was not ready. Also was told there was a 1/4 a tank of gas in truck, but only about 1/8 of a tank was in the truck. Had much better service at other locations.

I price was more then I expected.

The young lady that helped me with the trailer was also the same one that helped me get the storage space as well. Both times she was great to work with and was able to answer all of my questions.

The transaction went smoothly I was very satisfied

Uhaul is always my go to place for moving needs

It went very smoothly

The storage was excellent, clean, well kept. The U Haul 15' truck I rented had a crack i in the windshield, and something was wrong with the computer or EFI, resulting in me getting about 5 or 6 miles per gallon for the first half of my trip. Very disappointing to spend an extra $70 in gas for a trip under 400 miles. Thankfully, whatever was controlling the gas output corrected itself at the halfway point when we stopped for more fuel.

Move in went smoothly

Upon returning the Uhaul that I rented on 12/14/19, when I walked into the store there wasn’t a single employee to be found and there was a line with a couple and and lady in front of me. They had been waiting a while before I came in and I waited for about 6 or 7 min before an employee finally came back in. The employee (a middle aged white woman) came rushing back in and immediately and rudely says to the first couple (which happened to be of Asian decent), “you’re here for propane you need to wait. I won’t leave the store when I’m the only one here you have to wait.” They never even had a chance to tell her what they were there for she just assumed and was rude about it. The next person in line was a white lady. The employee politely says to her, “ma’am how can I help you?” Now while I understand her reasoning for not being able to assist the couple right then, but the way she approach her them was absolutely rude. The employee went out to check the Uhaul that the woman in front of me was returning and the person that I was with told the couple that if they had a Sam’s club card they could go up the street and get what they needed. The woman in front of me also suggested a place down the street where they could possible go for assistance. We all collectively agreed that the employee was very wrong and rude for how she approached the couple and the couple left. Another employee (who was also a who’re female) comes in and says “can I help whose next?” At this point I have been waiting for about 15min and I and clearly the next person in line. I explain to her that I was returning my Uhaul and that the keys were already inside waiting on her. She asks which truck I’m in and I point it out. She rudely says “I’m just trying to make sure you’re not cutting in front of anyone” and rushes out. Now I am very well aware of what the term “next” means and being that I was next in line when she asked who was next I’m not quite for certain why she then assumed I was cutting in front of anyone. She goes out side to check the Uhaul and the person who was with me looks at me and comments to me “wow there is a lot of hostility in here today”. The first employee who was rude to the couple then chimes in and says to my companion “or maybe you’re just sensitive”. Words were then had back and forth before things died down. The problem that I have is that she was rude from the very beginning and when my friend spoke to me, he was going just that speaking to ME, not her. There was zero need for her to respond especially when she wasn’t being spoken to. I have used this store a few times, but after my personal experience yesterday and seeing how others where treated, I will not be returning here in the future and will encourage people that I know to take their business else where as well.

My guaranteed rental wasn't available. I was denied the guaranteed $50.

My only complaint was I reserved a 15’ truck and It wasn’t available due to other reservations. I was sent over from another location that’s why they didn’t have it. The main concern I saw was one of the customer service representative Was very rude to a customer because he was upset about his reservation was not being honored.

nothing

Easy and practical pick up and drop off.

They were friendly, courteous, and quick.

I’ve been to this location several times. Every time everybody has been extremely helpful and friendly.

Try to listen more for what the consumer is asking for. Example: I ask for a three 3 day truck rental. I received a truck rental for less than 24 hours. U Haul towed the truck with some of my belongings it was full by the way. This was really not good to do this to customer. Then we told my the Manager that he did not want to talk to me. He was almost at the point of being belligerent. I thought this is no way to treat customers. When he called finally I said to my self I don't want to talk to this Jerk. First mssg : for damages to the truck was 19**. But am giving you a 20% discount so it is 17**. Still thinking as I listen to his mssg. No I don't want to talk to you and possibly loose my temper. I felt that he was still not very very polite. Second mssg: Was if you don't call back we're taking your stuff to the dump. Call back. That was not very very nice either I thought. Third mssg : I am putting your stuff in a locker and charging you 2,***. I thought with out my concent you took them to the dump, now your telling me that I owe way over two thousand dollars. When he had said I didn't want to talk to me. Then I don't need to be treated this way. Two months have gone by I have no idea where or if I have any of the stuff in truck any more. He wouldn't listen to me to here my side of things. I wanted to cry. I fact when I got to my car that morning I did cry. Why would he say my bed mattress had bugs. Yelling at me to get out, didn't want to even talk to civility. We didn't damage the top passengers corner and heard rocks hitting the house, they wasn't hitting the house they was thrown rocks at the U Haul truck about the front lawn had half dozen large rocks in it. He said again, didn't want to talk to me about it. That not what one would say to his mother. So upset with his attitude I want to call the police. I lost a Bonsi tree that was 19 of my years possession, the tree was worth over 10,000 dollars. 68 years of saving and buying a coin collecting. All kitchen dishes, table and chairs. Clothes, 35 quilts that I had sewed to to sell. Two queen size beds, clothes, a 5 years old Bonsi tree. 195. Dollars of can goods and dry food noddles, flour cereal ect.. Yes I am upset. Still after all these months. Then the sheriff came by with 5 minutes to get out. Dressers sewing machines, tools, good a whole refergator and freezer full. Clothes for 3 people. Stove refergator, dryer. Tools from three people. Lawn mower, lawn blower. Rakes, shovels living room stuff. Yes I was devastated. Sleeped in my car for a week. Got sick, hospitalized for 5 days. Had to buy a new battery for my car. YRS OF WORK ALL GONE IN LESS THAN TWO DAYS. IS THIS THE WAY YOU WOULD TALK OR TREAT A SEVENRY YEARS OLD LADY WHO JUST WANTED A TRUCK FOR THREE DAYS??

Cora, Danielle, Cindy were professional, polite and helpful. It was a pleasure working with them.

Understaffed at this location no one should have to wait an hour to pick up a truck. I still have to contact customer service to fix my account. Will not use this service in Akron again.

Staffs are friendly

rented a trailer. The girl tightened the trailer tightened it way too much. Didn’t give us the option to hook up ourselves. Then when it was time to return the trailer the girl working couldn’t get the trailer off and neither could my boyfriend. We had to go dig through and find a tool to be able to get a grip on it. Luckily my boyfriend is handy and able to get it off. But had customer been an elderly person or someone not strong it would have been a tricky situation. The girl who handled the return was good. Either give people the option to hook up supervised or teach your people to hook up properly.

None

The experience would be much better if the truck had a full tank of gas, as is Penske's policy.

Great team always helpful will rent from them again

When renting a storage unit make sure you receive your access card.

The bathroom was super clean.

This is the second year I have my bike in storage. Love that is inside

The two women I dealt with were professional, friendly and efficient. Years ago I had a negative experience at this site, and haven't been back since. I wouldn't hesitate to go there now.

It was a positive experience for us. Thank u.

There wasn't enough help. It didn't make things any better that the associates felt that it took all of them to assist one customer at a time

You cant

I was charged for furniture pads I did not use. I was charged a whole day vs a prorated rate for being 3 hrs late which is beyond ridiculous. I will not suggest Uhaul to anyone & will share my past 2 experiences.

Change your return system it doesn’t work I spent 45 minutes there because the system would not except the employees efforts to return my truck if I didn’t need to rent these trucks from you I probably wouldn’t

But the back door was hard to open and close

The location was good. The experience was not!! I wasted two hours of my day because UHAUL overbooked the truck!!! Horrible customer service!!

The truck we made reservations for it wasn’t theirs so they gave us another truck we wasn’t quite big enough for what we had to do so we didn’t get the job done and now we have to get another truck to finish what we should’ve got done it first

Great service by the attendants

This location went out of there way to call another locaton for a dolly for us to use to unload the truck. The Mentor location didn't even suggest calling another location to get a dolly for us to use. Not very helpful to our dilemma.

The computer system was very slow. It probably took 15 minutes, maybe more, to get my order through the system.There were at least 4 groups of people waiting when I left.

The gentleman that helped me was fast and courteous! He was informative and very helpful! He was 100 and 25% better than the two ladies that are normally in there working!

Thank you for your service and I will use Uhaul severers again.

The people were outstanding. I was just too far from where I was starting and ending my move. I know I was late reserving a truck and Ross was outstanding in helping me.

The staff was awesome! I called on short notice and spoke with Ross he assured me that I would have a truck the following morning at 7am. The ladies on duty Saturday morning (9/28) were BOTH very professional, friendly and knowledgeable about the equipment. I would definitely use this location again Thank you

Nothing

They were very helpful with suggestions. It was a quick and easy process. Would definatly use this location again.

The store was understaffed. I had to wait about 20 minutes before getting served. And there were 3 people in line behind me also waiting. Looked like there were 2 salary people working like crazy but 4 hourly people that only moved cars and they were just standing around. why can't they help customers?

Met all expectations

The app didn’t wrk and unless you’re willing to spend god knows how long on the phone trying to get it to work you have to pay a $20 “convenience fee” to return it to an actual person. Poor customer service all around.

maintaining more staff would be a good start, especially on a weekend. One employee behind the counter at 400 pm. Waited 45 minutes to have my rental return addressed. In my opinion that is unacceptable and NOT the fault of the only employee working there.. He was kind and apologized for the inconvenience however

The performance of the staff, both individuals, on Saturday, September 14th at 2:29 pm will impact your profitability, if not addressed. They will impact profits.

Typo $79.99/day on bill service was excellent!

Hire more people for this location so customers do not have to wait upwards of half an hour to simply drop-off a U-Haul.

This is the first time in the 18 years(renting a truck 2 times per year) that there was a problem with anything. I was excited when I saw a fairly new truck(only 55,000 miles).. when I got the truck to the storage facility and opened the back door the truck was dirty and somewhat wet. The area over the seats we did not use because it’s was dirty. I will always use this location, the service is great and the equipment is normally very clean. This was just a one time happening. You asked.

They were very nice an helpful

In between apartments, the staff was very helpful and location was convenient.

My truck broke down and they refused to give me a like truck(company policy) . THERE WAS THREE OF US AND THEY GAVE ME A TRUCK THAT ONLY TWO COULD RIDE IN !!!!!! They saw no problem with that

Suited my needs perfectly. Well maintained.

Great service

Free one month storage for the contents of your truck is a myth. You are only entitled to whatever the largest size single unit they have and they can charge you for whatever extra space you need.

Great service!

always do a good job

Very helpful location--would definitely recommend this place

The computer/pin pads are horrible. Always an issue when trying to pay or answer questions on the pin pads. Main hold up when try to move in & out fast.

I needed climate control storage. This facility provided all that I needed, and was well run.

Great.

.

service was great just time consuming. feels as if the location is understaffed. i personally assited a customer upon waiting to get the confirmation of dropping off the rental truck

When the truck I wanted at the location I choose wasn't available they let me know and got me to a location that was. They also were very helpful in checking in and out

It took a couple of days to achieve setting up my space rental, as calling by phone they could not locate my information.

Great Service

Great place to rent from.

Everyone was really nice and helpful

Very helpful

Jonathan and Jessica are very helpful and knowledgeable. Good team

Disorganized. Staff very critical of manager. Manager was disorganized.

I am confused about your rating system, I had an U Box at my home, I did not go to a facility. The U Box was clean, delivery hours were good, yes, I would recommend using an U Box for home renos.

They gave me the storage space that i needed and i truly appreciate it especially after the Uhaul on Wooster messed up my reservation thank you Tallmadge Uhaul for helping me.

The manager (I believe his name is John) was always helpful and friendly!

They were amazing. Accommodated all my needs even when they changed midway through our agreement

The General Manager, John, didn't think that communications with the customer are important. Instead of calling me to schedule the delivery of the U-Box, he texted me. That is not acceptable.

Disorganized, Did not know where my UBox was or even if it had arrived. Negative comments about fellow workers. Also, my UBox was missing for over two weeks and no communication. Very disappointed.

very good

Friendly and informative staff.

Thank you for everything!

I am recovering from cancer and have been in the hospital and rehab center for 7 months now and that was not taken into consideration and I lost my unit and belongings that were near an dear to me.

Uhaul has the worst customer service.I made five calls over two months.I was told that someone would get back to me each time and no one did. they are very rude at this place.Never using Uhaul again.

Good service

N/A

John was awesome as was his female assistant!

the tallmadge rd u haul akron oh. was by far my best experience with u haul.