All was good except the garage door was broken and the elevator got stuck with some of my party in it.
Rodney M. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of East Akron
Testimonials From Recent Customers
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The only comment- I drove in through the automatic door, then, when leaving, it didn't seem to want to open. Another customer manually opened the door with the button opener.
Darlene F. | First ImpressionsJANAYA WAS VERY pleasant and professional. But I was overcharged several times because my payments wernt put through on the tenth and I always called in enough time. Is it my fault that your company doesn't respect your customers . I will never come back if it is truly possible
lavonne j. | Overall ExperienceI purchased a 9x20 vehicle storage unit but when I arrived they said that they don't have any and all that they had was open parking storage in their parking garage. They said that it happens all the time, people order a vehicle storage only to find out none are available. Also, they charged me the same price for a single parking spot in their open parking lot as the 9x20 storage unit. It should have been less expensive as it was smaller and not enclosed. Very bad experience.
David R. | First ImpressionsThe only problem is that the access door can't be opened from outside so it is difficult to get your vehicle in and out. Without going on separately and opening door then pulling in. It could be an easy fix to make it work conveniently.
MICHAEL M. | First ImpressionsStaff were more than helpful to my moving needs. They were Hospitable by all means and I recommend U-Haul to all my friends and Family that find themselves in need of a moving company! And will continue to do the same!!!
Veronica H. | First Impressionsi would’ve given 5 stars but not sure if my key card works yet, otherwise the service was excellent.
Carol B. | First ImpressionsThe whole key card thing is super confusing…. And the staff can't physically show you how it works jixhbun sure Is due to Covid restrictions
Christopher H. | First ImpressionsMike and Dave provided excellent service. I appreciate their hard work and great communication. They are a good team and I would recommend them to anyone needing movers. Excellent!
Sharon S. | First ImpressionsThe manager was very rude.
Markita B. | Online Move Inyour covid compliance and lack of staff made experience difficult.
Ted M. | First ImpressionsI walked in the Vernon Odom store and left 3 mins later, just horrible. Your Tallmadge Ave store was wonderful. Shane & Christina went above and beyond for my last minute moving needs. I am a supervisor of 24 employees and I would be proud to have employees like them on my team.
Deontae C. | First ImpressionsThe associate was unclear in her communication as to where the building was located and gave me an access card that didn't work for my move in, but once that got straightened out, everything was fine.
Erin B. | First Impressionsthe woman that helped me with this rental was so competent, efficient, and friendly. also, the woman that we met near our storage unit was very friendly and knowledgeable.
Kenneth F. | First ImpressionsLove the staff very nice. Will continue to do business there.keep up the good job
peggy h. | First ImpressionsExcellent job, straighting out my account and storage unit. Excellent customer service from Danielle. She solved the problem.
Lynn B. | First ImpressionsI appreciate the service and the one month of space, via renting a U-Haul truck. Where can I take trash to, as I clear out my storage? Thank you, Ms. Simone Walton
Simone W. | First ImpressionsThe transaction went smoothly I was very satisfied
Wanda R. | First ImpressionsIt went very smoothly
Stanley M. | First Impressions