El cliente no dejó un comentario.GREGORY H.
Customer Reviews for U-Haul Moving & Storage of Duluth
Hermantown, MN 55811
(Located on Miller Trunk Hwy 53 Next Door to Duluth Dodge)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very friendly & informative employees!JULIE D.
El cliente no dejó un comentario.WILLIAM H.
El cliente no dejó un comentario.Peter K.
El cliente no dejó un comentario.Reid M.
El cliente no dejó un comentario.RICHARD A.
The staff were very friendlyTuruna S.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.DAVID S.
Good people and good equipment.Thomas T.
El cliente no dejó un comentario.DAVID K.
El cliente no dejó un comentario.Renny L.
The staff was extremely friendly and fast! I appreciated the free upgrade to a larger truck as we ended up needing it. Great location and professional staff. Thank you. Mike TucciMICHAEL T.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.KERRY R.
El cliente no dejó un comentario.rhonda M.
El cliente no dejó un comentario.ROBERT K.
El cliente no dejó un comentario.JOSEPH H.
El cliente no dejó un comentario.Damien K.
El cliente no dejó un comentario.Kenneth S.
El cliente no dejó un comentario.Peter P.
Figure out reimbursement for fuel. It isn't right the customer does the right thing with fuel and returns the truck with more gas than when it was rented and nothing can be done. Gauge reads full at turn-in. Rented at 3/4 full. 1/4 tank reimbursed or even something close to 1/4 would be appreciated.SCOTT Z.
have submitted review twice previously, please contact meDEBRA C.
El cliente no dejó un comentario.Steve H.
El cliente no dejó un comentario.Robert J.
The pick-up and drop-off process couldn't have been smoother. I used the on-line check in for my truck to tow a 6x12 trailer and uploaded my DL ahead of time, so that cut the in-store prcess down a lot. The two different clerks were very friendly. I was in and out in a very short amount of time on both ends of the rental. I'll use Duluth U-Haul again.Matthew M.
Drop off was also quick, easy and very positive.Michael R.
El cliente no dejó un comentario.Dave B.
Great customer service! Everyone I dealt with at the Duluth location was just fantastic. Will absolutely go back!Breanna D.
El cliente no dejó un comentario.Jesse A.
El cliente no dejó un comentario.ROBERT O.
The staff was amazing and friendlySUSAN B.
El cliente no dejó un comentario.JANEE K.
El cliente no dejó un comentario.Kirk B.
El cliente no dejó un comentario.Jason B.
My reservation was at 9:30 am for a pick up truck, I waited 20 minutes at the desk before I ever seen a worker, I was walking around the store yelling hello I was calling the phone to try to tell someone I was there, when someone arrived I was told there was no pickup truck because who ever rented it prior had not returned it I was stuck with a cargo van which only had 1 additional seat and I had 3 kids, first I'm given the wrong keys had to go back in then I get in the van and it smelled of urine very strongly and did not even want to sit on the obviouslysoiled seats, went back in and got a different van. Terrible experience, I did not get out of there until 45 minutes after my pickup time and was late to what I needed the vehicle for and had 2 kids sitting in the back of the van on the floor with no seats or buckles. Terrible experience, no offered discount rates for not having what I reserved, no staff pretty much in sight. I have rented from the Superior site which was clean, professional, with excellent customer service and would not recommend or trust my business at Hermantown site ever again.Jaimie C.
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.Donald F.
I was very satisfied. Thank you.SUSAN J.
El cliente no dejó un comentario.Bruce B.
El cliente no dejó un comentario.Rolf W.
Did great job.SUMMER C.
El cliente no dejó un comentario.JAMES L.
The Manager of the location helped me and was very attentive and professional. She was great!Rosemarie W.
El cliente no dejó un comentario.KEVEIN P.
El cliente no dejó un comentario.MARISSA S.
El cliente no dejó un comentario.JAMES S.
I wasn't able to rent the cargo van for a one way trip so I had to upgrade to a larger truck than I needed.Jesse K.
El cliente no dejó un comentario.Brett M.
El cliente no dejó un comentario.Franco B.
El cliente no dejó un comentario.Leroy S.
El cliente no dejó un comentario.Tom R.
Check wheel alignment of van. Driving down highway the vehicle seemed out of alignment.JOAN Y.
El cliente no dejó un comentario.Harold K.
Overall excellent experience.KIMBERLY H.
El cliente no dejó un comentario.Mike O.
El cliente no dejó un comentario.Dewey C.
El cliente no dejó un comentario.Mark W.
El cliente no dejó un comentario.Lindsay J.
El cliente no dejó un comentario.CHARLES B.
I cannot stand all the questions about additional items when making a reservation.JAMIE S.
El cliente no dejó un comentario.Lynn J.
El cliente no dejó un comentario.Kristen B.
El cliente no dejó un comentario.TYLER S.
El cliente no dejó un comentario.Lorn H.
El cliente no dejó un comentario.Mark T.
They were clearly very busy but despite that, they were kind and professional when I rented the equipment and when I brought it back. No issues at all. Thank you very much.MELISSA R.
El cliente no dejó un comentario.Joseph J.
Lack of cruise control for longer distance was disappointing.Nathan M.
El cliente no dejó un comentario.ERIC M.
The problem with the location is that it's tough to find. Might help to put a sign right at the entry way. Right now it's easy to miss.Elroy D.
El cliente no dejó un comentario.Cassandra L.
Ensure that equipment to be rented is clean and ready for customers. When a replacement is given ensure the equipment is properly fueled and mileage records are accurate. I was forced to fuel the equipment before I left town, and equipment returned with more fuel then when I picked it up. Ultimately costing me more for the rental overall.DONOVAN R.
It was quick and easy and we were help right away.Sam K.
El cliente no dejó un comentario.Stanley S.
Check in person was very niceBob B.
Very fast and friendly. Super nice rental truck. ¡Gracias!JEREMY W.
I rented a drive up storage facility and when I got there to purchase my lock I was told that the storage unit i rented was not available, apparently it was double booked. So I had to get a smaller storage unit on the second floor. I was not happy since all of my stuff did not fit in the smaller storage unit. I was told I would get a partial refund for the mix up. Well lets just say $6.00 is NOT a partial refund for YOUR mess up!!Kristian K. | Overall Experience
Very friendly staff and well maintained vehicleLorissa W.
The app return experience was singularly one of the most frustrating apps we have had to work with. Then I was on hold for over an hour while we sat in our car because we did not want to be charged a fee. Thank goodness for the CSR chat or we would probably still be there.DANA C.
El cliente no dejó un comentario.TRICIA B.
He listened to our concern on the pull of the trailer but did not provide any compensation, or who we should talk to about the terrible experience. Otherwise, he was nice, as he always is.Christopher M.
The trailer was clean but we had an issue with the door lift cable coming off the drum and jamming up around the shaft. I spent an hour+ getting the door to work again so I could go home. When I returned the trailer the next day the agent acknowledged the issue but offered no remedy.MARK H.
Great experience. Trailer condition was great and pulled very well. Thanks for everything! We will be back!STEVEN Z.
El cliente no dejó un comentario.Sean S.
El cliente no dejó un comentario.Braden S.
Professional staff. Thank you.William S.
Probably the worst truck I've ever rented. Brakes were awful! Had the pedal pressed to the floor in my driveway and was creeping along. Scary driveNicholas M.
First I had to wait 20 minutes because there was only one staff working (woman). Then a man came in and started helping. He was rude and condescending from the paperwork to handing the truck over to me.LEO C.
El cliente no dejó un comentario.Derek W.
From the moment we walked in door, Tyler greeted us and made us feel welcome and helped us with a smile. Also when we returned the truck, Richard did same. Both of them were easy to work with, which helped alleviate our nervousness. Thank you to both Richard and Tyler for a experience great.Lester H.
El cliente no dejó un comentario.Alisa F.
Employee was very polite and helpful.DARRIN K.
El cliente no dejó un comentario.PAUL S.
El cliente no dejó un comentario.Michael R.
The auto trailer was well built, towed very well and worked perfectly for me. It was a positive experience renting thru U-Haul.Joseph A.
The representative at the Hermantown location was very helpful as i did have questions. She was pleasant, knowledgeable and helpful.Gary M.
El cliente no dejó un comentario.Karen P.
Answer the phone maybe?Mark D.
I liked how quick the check in was. The people were awesome, friendly and helpful!CHRISTINA B.
El cliente no dejó un comentario.Kevin W.
The unit rented had outside access. It was damp, difficult to open and close.Yvonne C. | Overall Experience
The data system went down for more than 24hrs which impeded our move but the staff on site and over the phone were excellent and sympathetic to our struggle to get our things into the storage unit. Eric (Rep on site) was a outstanding & showed excellent customer service to us :) Will highly recommend U-Haul to friends and family going forward.Patrick O. | First Impressions
Easiest storage ever and if a person needs a truck to move in or out - they are right there on- site. How handy is that !William M. | Online Move In
The latch on unit 3152 was really hard to close. The people that worked there were very helpful and friendly.Dale O. | Overall Experience
El cliente no dejó un comentario.MARY T. | Overall Experience
Getting my free month of storage was super easy, and staff are really nice. Great place for our last minute move!! Thank you!john v. | Overall Experience
El cliente no dejó un comentario.Gail V. | Overall Experience
El cliente no dejó un comentario.Nicole M. | First Impressions
could use a bigger parking area.... very limited parkingJames R. | Overall Experience
El cliente no dejó un comentario.Stanley H. | Overall Experience
Sarah was friendly and extremely helpful. What a great experience!Mark Daniel H. | First Impressions
Just got expensive for what I was storing, staff was always lovely. Planning to move in about a year and will be back for boxes and a truck.Anne T. | Overall Experience
Staff were very helpful, friendly and professional!Kim B. | Overall Experience
I think you are fortunate to have Sarah as an employee. As an employer of people I value what a good employee can bring to the Company.Thomas h. | Overall Experience
El cliente no dejó un comentario.Stanley H. | First Impressions
El cliente no dejó un comentario.LAVERN B. | First Impressions
I am so very pleased with all the GREAT service the staff provided!! Uhaul in Duluth is an awesome company. My appreciation and thanks to Sarah and her team!! Charlotte DobosenskiCharlotte D. | Overall Experience
When I made this reservation I asked if there was an elevator and she said there was… But when I went in to confirm the reservation I could not find the elevator… Because there was no elevator🤔Dianne R. | First Impressions
No nothingCleo W. | First Impressions
Overall good experience. A little pricey -- $75 for one week of storage. I did like that they didn't try to sell me all sorts of packing and storage items. Also, I answered that I wouldn't recommend the facility for this reason: I don't feel like it's my job to be your unpaid marketing intern.Steve s. | Overall Experience
El cliente no dejó un comentario.Heather J. | First Impressions
Very organized facility, love it. Courteous staff.Beatrice O. | First Impressions
El cliente no dejó un comentario.audrey k. | Overall Experience
Kind to studentsLeah N. | Overall Experience
Thanks for your servicreginald m. | Overall Experience
El cliente no dejó un comentario.Steve J. | Overall Experience
El cliente no dejó un comentario.JAMES M. | Overall Experience
El cliente no dejó un comentario.Gail V. | First Impressions
Staff was great getting me ready to put my things in storeage. Unit was clean. And again the cute man that helped. Checking me in was very knowledgeable and very handsome too. Pleasant and. Professional. I forgot his name Dark hair and I liked the music he was playing.Danita M. | First Impressions
I was displeased with my move in experience. This location was short staffed. I had to wait 40 minutes to be helped because only one person was working who could help me. The one other person working there could only do truck rentals, not storage. 40 minutes is a ridiculously long time to wait for something as simple as checking in to a storage unit.Kerissa G. | First Impressions
Great servicereginald m. | First Impressions
I would recommend to anyone that needs storage in the area.James P. | Overall Experience
The storage unit I had rented was clean, accessible when I needed to get in it, and easy to get to. Everyone was very friendly to me, even when I was late on my payments. I would definitely recommend!Danielle A. | Overall Experience
:>)Kari B. | Overall Experience
Mice and mold, mainly the mold is what upset me. I paid thousands of dollars over the course of my stay to keep my stuff just to have to throw the majority of it out at the end due to mold damage.REBECCA D. | Overall Experience
Great staff. Had to upgrade to a larger storage unit and we were accommodated without any problems.Lisa T. | First Impressions
Servicios adicionales en esta ubicación
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