Customer Reviews for U-Haul Moving & Storage of Dublin

9,389 comentarios

6265 Scarlett Crt   Dublin, CA 94568

(925) 829-9610

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(925) 829-9610

6265 Scarlett Crt
Dublin, CA 94568

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence S. 
Clasificación:
5.0

I had a reservation at a Danville location prior and they were closed when I was confirmed to pick it up. The system should be updated real time to keep that from happening IMO Dublin office was Awesome. Thank you!!

Steve G. 
Clasificación:
4.0

El cliente no dejó un comentario.

venubabu I. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Super fast check-in and check-out. Wonderful experience, thank you!

Walter W. 
Clasificación:
5.0

Ed was fantastic

Monte F. 
Clasificación:
5.0

Check in was a breeze! Thanks!

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Satyanarayan K. 
Clasificación:
5.0

Your movers that I hired through your 3rd party vendor cancelled the morning of my move and said they did not work on weekends. Very disappointed and had to hire two movers from the street and cost me $$360 for two hours.

James Brandon F. 
Clasificación:
5.0

Staff was nice, better than the previous uhaul locations I been to. Reserves a 6x12 trailer with ramp. They told me that they didn't have the one I reserved, but I see one in the back. They gave me a 6x12 with no ramp. I asked why not the one with the ramp, they told me that one was reserved. Would been better if they would let me borrow the 6x12 with ramp that was sitting there in the back and when I returned the trailer, the 6x12 with ramp was still there in the same place. Would give the staff 4.5/5 since they were very nice, but needed a ramp for what I was loading.

Eric H. 
Clasificación:
5.0

The equipment work does I need it. Everyone I ran into their was working hard and very thorough.

Joseph A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xiao Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delia P. 
Clasificación:
5.0

The young lady and man that assisted me were friently, courteous and very helpful!!

marlene M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karl H. 
Clasificación:
4.0

Notify customers sooner when the pickup location is changed. I found out my pickup location changed only an hour before my pickup time.

Joselito S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bhagdeep D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dmytro M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darren S. 
Clasificación:
5.0

El cliente no dejó un comentario.

magdalenn R. 
Clasificación:
5.0

Fast, friendly and accommodating. Great crew.

Eric G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael V. 
Clasificación:
5.0

Staff was really friendly and made the process easy and enjoyable. Keep up the great work!

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kerry R. 
Clasificación:
1.0

This location (or maybe u-haul corporate) allows renters to use any email address without verifying the renter owns the address. So that means my INBOX gets spammed every time this person rents from u-haul So that means u-haul receives lowest possible marks on its survey. Enjoy your Friday

KEITH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZHIZHONG Z. 
Clasificación:
5.0

All good 👍

Hany G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Madyson H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESLEY P. 
Clasificación:
4.0

make your app better. I rent regularly, and it's a pain to have to upload my DL images/provide a secondary number each time as well as to use the card stored on one's account to pay.

Hermin L. 
Clasificación:
4.0

First time there

Veronica K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andreas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

dennis H. 
Clasificación:
5.0

Tazz and the gentlemen that hooked my trailer up should be cloned. They were both great. Uhaul should make sure not to lose them. I will always drive the extra mile to the Dublin facility because of them. Regards, Jess Herrera 925 785-8189 Jeasherrera@att.net

Jess H. 
Clasificación:
5.0

Good customer service also

Siddiq O. 
Clasificación:
5.0

Show how to store the dolly in the back so it doesn't roll around during the trip

Lori N. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAYMOND D. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy M. 
Clasificación:
2.0

On the morning of picking up the vehicle, the employees were having difficulties with the computer system. Only 1 person in front of me, but still took over 35 mins to check my reservation. A large number of personnel arrived after me, extending the wait line to the center's front door. Your personnel did their best to keep individuals calm, but several customers (primarily contractors) did start expressing their opinions.

Dante P. 
Clasificación:
5.0

An excellent experience. The woman who helped me was polished and professional.

david J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos R. 
Clasificación:
1.0

Worst customer service I've seen in a while.

RICHARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

rajesh C. 
Clasificación:
5.0

El cliente no dejó un comentario.

authur M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan G. 
Clasificación:
5.0

Locating the Dropbox was challenging

claudette W. 
Clasificación:
3.0

Horrible experience over all

CHRISTOPHER A. 
Clasificación:
5.0

Great people. Great service. Trailer did the job. Needed it to. In and out quickly as well.

Jim S. 
Clasificación:
5.0

The staff at UHaul are polite and friendly and are helpful as well thank you, for outstanding service.

kim J. 
Clasificación:
1.0

Some how my 60 mile round trip move equaled 153 miles according to uhaul

Kevin F. 
Clasificación:
5.0

Gracias.

Colin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell W. 
Clasificación:
5.0

Very smooth...I don't think it could have gone better. Thanks so much.

Paul M. 
Clasificación:
5.0

Everything worked as it should. thanks!

Gene V. 
Clasificación:
5.0

Yes I tried to change my account to the correct email address in your system would not let me can you fix this issue please

Joanne J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mekia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jiwanah N. 
Clasificación:
5.0

Fast, friendly, knowledgeable service personnel. You had what we needed and made the transaction quick and painless.

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

john S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Parthepan S. 
Clasificación:
1.0

Incompetence on using the computer system. Employees had to use alternate methods to circumvent the system to check me in. Why have an app to expedite the check in process when you still need to go through the whole process with a live person? They tried to give me a truck set aside for repair. I told them no, they threaten that if they can't give it to me then that's all they have. But found a truck that showed in the system as checked out but was still on the lot. So they gave the wrong truck to another person.

Christopher K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Babar A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rod F. 
Clasificación:
5.0

great customer service and helpful staff!!!

Jerry C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

Would love an express check in for trailers so no need to stand in line. Everything can be verified beforehand and I would just pull up to the trailer area and get the trailer hooked and if needed license vertified.

Abdullah M. 
Clasificación:
5.0

Thx

Elissandro N. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mehdi Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hany G. 
Clasificación:
2.0

Our truck was an hour late because the people before us had it returned it. They were supposed to return it hours earlier. There were no extra vehicles on site at all so I was unable to stick to my original moving timeline. And we were given no discount for this inconvenience.

Casey S. 
Clasificación:
5.0

It'd be nice to have lights in the units

Rick R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

roberto A. 
Clasificación:
5.0

Friendly, professional, and the truck was clean and ready to go. Thank you very much!

Peter S. 
Clasificación:
2.0

I pre ordered 48 blankets and the manager said that was too many…that 24 was the max. I responded then your system is broken if you allow me to order an amount and when I arrive to pick them up you tell me I can only have half! That is too late to pivot to get mor from home or another source. She was very rude as I stated that I want all 48. Horrible customer service from her! L useless to what that means, The worker that helped me was cool, but because if this experience I will no longer due business here.

Mark G. 
Clasificación:
5.0

Staff were friendly and helpful

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alok R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron S.  |  Online Move In 
Clasificación:
3.0

When I picked up the trailer the people waiting on me were very rude and not hospitable at all. When I returned the equipment the gentleman waiting on me was very nice. Mixed reviews.

Loren L. 
Clasificación:
5.0

Great staff, friendly and helpful. Will use this location again

Jim S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bhagdeep D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chaitanya Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike U. 
Clasificación:
5.0

Michelle was very helpful.

Michael K. 
Clasificación:
4.0

El cliente no dejó un comentario.

HECTOR A. 
Clasificación:
5.0

The experience was excellent. The staff at U-Haul 3429 Gardella Plaza in Livermore where I first had my reservation could not deliver the trailer because the person who had borrowed it did not return it in time. The staff in livermore found another trailer for me at the time I needed it. To then I have great admiration. They went above and beyond.

PHILLEMON H. 
Clasificación:
2.0

Vehicle got about 6 miles per gallon. Took 180 dollars in gas to drive round trip to Dublin and back. Did same rental from Dublin round trip and cost was 150 dollars cheaper.

WILLIAM D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

dan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin P. 
Clasificación:
4.0

passenger side mirror was not secure. would move everytime i hit a bump in the road and it became dangerous on the highway not being able to see. ended up duct taping it to keep it in place

Katherine W. 
Clasificación:
5.0

This particular u-haul store is hands down the best in the area. Friendly, knowledgeable, helpful. Even if if I have to drive 30 miles extra to get here I will. They have my referrals - always. Bravo!

JULIANN C.  |  First Impressions 
Clasificación:
3.0

I accidentally overlooked a payment on my last month and I was sent a very harsh email saying that U-Haul “demands payment “immediately and my property was threatened with a lien… This is the first contact I received I would’ve appreciate a kind reminder as my parents were in bad condition in the hospital and i accidentally missed my payment. i payed immediately after receiving the email but it was unnecessarily harsh so i removed all of my property and left

Troy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aimee L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joyce j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

john s.  |  First Impressions 
Clasificación:
5.0

Everything was really smooth! The staff were amazing and very helpful. The only thing I would struggle with is your online system. It is not very user friendly. However, anytime I went to the storage location your staff there made everything easy and were able to take care of my questions and things I could not figure out on your website.

Lauren M.  |  Overall Experience 
Clasificación:
5.0

Exceptional customer service!

Joshua S.  |  First Impressions 
Clasificación:
5.0

It was wonderful to have an uncomplicated move and the customer service was kind & compassionate.

Charity M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane C.  |  Overall Experience 
Clasificación:
5.0

Everyone who I worked with was attentive and provided excellent service.

JEREMY M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenn W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSTIN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY S.  |  First Impressions 
Clasificación:
1.0

I recently purchased a 5x5 unit, which is located inside a building. The website states that I could have access to it until 10pm Mon-Sun. I tried to drop off some expensive items at 8:30pm on my way to catch a flight home for Christmas. When I arrived, the door to the building where my unit is located was locked. The office was closed. The hours posted for the holiday season dont go into effect until tomorrow. I called customer service to see if someone could unlock the building where my unit was located. I was told they would put me on hold but, instead was disconnected. I called back. The second person told me it's the company's policy that indoor units can only be accessed during office hours. That wasn't the product I purchased. The customer service representative told me it sucks but there's nothing I can do about it. I'm Active Military and only in the area for a short while. I only purchased use of this unit for the time I would be home for the holidays and not in the area. I'm now out $100 and forced to leave thousands of dollars of equipment in my vehicle at an airport parking lot instead of being able to utilize the storage unit I purchased. If the access hours are different for various storage units, that needs to be disclosed before purchase. I paid extra to have the peace of mind of using a well known company vs a smaller, local company to avoid such issues. The lack of information about what I actually purchased and poor customer service have left me very dissatisfied.

John C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C.  |  First Impressions 
Clasificación:
5.0

great staff. they are well informed and extremely helpful. the property is very clean and well maintained .. no complaints

Troy W.  |  First Impressions 
Clasificación:
5.0

I found the staff very pleasant and helpful.

CONNIE T.  |  Overall Experience 
Clasificación:
2.0

Service was ok but when I would appreciate if all and not just certain uhaul locations honored military discount. Uhaul workers also made it difficult to get my free month of storage by telling me I didn't qualify for a free month when I did.

ERICKA L.  |  First Impressions 
Clasificación:
3.0

There was a issue with my storage

courtnasha p.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel P.  |  Overall Experience 
Clasificación:
5.0

Michelle was very helpful and friendly. She explained everything I needed to know.

Timothy A.  |  First Impressions 
Clasificación:
1.0

The person who help me is not too friendly

ANYA E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ariane j.  |  Overall Experience 
Clasificación:
5.0

Great staff. Always helpful. And definitely very understanding during the pandemic.

JILL B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danika L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M.  |  Overall Experience 
Clasificación:
2.0

Our trailer got ants - the staff didn't know if pest control was used ever or when the last time was. Debris like nails and other construction material were everywhere. The boat in the spot behind us often parked one to two feet into our space. The gate was broken and left open multiple times.

Pamela W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeff t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXIS L.  |  Overall Experience 
Clasificación:
5.0

I was sad to move our stuff out!! Thank you U haul !!

holly t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carin a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

josh g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

barbara r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David R.  |  Overall Experience 
Clasificación:
5.0

Jacob was very nice and very helpful and made our whole experience less stressful thank you for all your services and help!

Jesse M.  |  Online Move In 
Clasificación:
5.0

Over all I was a satisfied customer.

Judy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sidney B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sumeet U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bhanu Prakash A.  |  First Impressions 
Clasificación:
5.0

Ed was terrific and took care of my concerns in a efficient and caring manner !

ANNE S.  |  Overall Experience 
Clasificación:
5.0

Greg was SOOO helpful and I Thank him ... Excellent service ...I am so Pleased with the service ...!!!

ronald J.  |  First Impressions 
Clasificación:
5.0

Highly responsive staff, friendly, with fair rates. Excelllent, safe, affordable place to store my RV. Location manager and other staff are very responsive. Highly recommend.

steve t.  |  First Impressions 
Clasificación:
5.0

Excellent service and very well maintained...assistance was great

emmilie r.  |  Overall Experience 
Clasificación:
5.0

We have been there for 20plus years and think it's the best for service. The only reason we are leaving is our work is 400 miles away now. We would highly recommend is center to anybody. Thank You! Gary / Keiko

GARY F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BENEDETTO G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW J.  |  First Impressions 
Clasificación:
5.0

Nice folls! Helped me with a lost key saving me lots of time.

MARK M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Qnshasa P.  |  Overall Experience 
Clasificación:
4.0

On line move out checkout didn't work and was frustrating. After several attempts just went inside to do it the old fashioned way

CARMEN F.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and accomodating.

Jennifer C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Reynaldo R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Va L.  |  First Impressions 
Clasificación:
5.0

Greg and his team were very professional, cordial and helpful!

Rick L.  |  Overall Experience 
Clasificación:
4.0

The storage unit was fine. The staff were good and above average. But the access hours were a bit restricting.

Wayne G.  |  Overall Experience 
Clasificación:
3.0

I've had this storage unit for 9 years. Always felt safe and secure. The prices seem to go up every year so I finally made the move to empty the unit. You made me realize I can buy all new holiday decorations and camping equipment each year for less than storing them. Gracias.

EVA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMANDO A.  |  Overall Experience 
Clasificación:
5.0

Very professional service. Courteous staff and managers.

Steven H.  |  Overall Experience 
Clasificación:
5.0

I would like to get a gate remote.

Tim M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

yoga retreat c.  |  Overall Experience 
Clasificación:
5.0

Thank you for being so accommodating!

Robin n.  |  First Impressions 
Clasificación:
4.0

Two issues where I had to change to a different storage unit when the one I reserved was overrun by ants. When the employee made the change she accidentally moved me out of my other storage unit. It was a good thing I discovered the mistake as U-Haul probably would have cut my lock and then sold my possessions :-( Overall the experience was good other than what I just described.

Tim T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sachiko Y.  |  Overall Experience 
Clasificación:
5.0

Great staff

Vic L.  |  Overall Experience 
Clasificación:
4.0

Overall a good experience with Dublin U-Haul!

Tom H.  |  Overall Experience 
Clasificación:
5.0

The storage unit was just what i needed! It served the purpose for a safe contained space while i needed it. Staff were almost always there at the counter to help customers, which is to say I rarely had to wait for service. When I did have to wait for a staff person to return to the counter, it usually wasn't for very long. The younger staff are not friendly, but they do their job. The older staff are pleasant and friendly and i always felt like i was getting better service when the staff were kind, gentle and pleasant.

GINA T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vic L.  |  First Impressions 
Clasificación:
5.0

Greg and His Team Have Always Gone Above and Beyond for Me and My Family.

Holly A.  |  Overall Experience 
Clasificación:
1.0

I would have rated this 5 stars but wasn't informed of how to properly move out of my unit. I told the Uhaul employee in person that I was moving out of my storage unit on the 7th when I rented a truck to do so. I asked if he could cancel my reservation of the unit and if I needed to do anything else. I was told no. The next day my bank account was charged for the unit and I had to submit a cancellation through the website. I wasn't told that I would need to take further steps else be charged for the unit and so I am very unhappy and will be filling a claim with my bank for the return of my $114.

Tiffany L.  |  Overall Experience 
Clasificación:
3.0

My personal information was entered into the system incorrectly and I never received a bill - instead a late notice was mailed to my friend which was annoying and embarrassing. There is not much light in the interior storage facilities. Every time I tried to call no one answered the phone.

Mona B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elyas R.  |  Overall Experience 
Clasificación:
5.0

The price of the unit was much higher than my past experience with other places. I had a unit in Pleasanton twice as big for $10 less than what I was paying here.

kathy G.  |  Overall Experience 
Clasificación:
3.0

I tried to contact manager (via phone - no answer - and email) to inform of move out date as our billing date is close to same day.....instead of a response, I got a receipt for the billing which was ONE DAY in to the new charges BEFORE they were actually due....I feel entitled to a refund!! Unit was empty in two days DUE TO THIS LOCATION NOT HAVING THE ACCESS HOURS THEY HAD WHEN WE MOVED IN!! ACCESS HOURS ARE STATED TO BE UNTIL.10:00 PM - EVEN CORPORATE SAID THIS...YET 7 PM WHEN OFFICE CLOSES - ACCESS ENDS. This has inconvenienced me on more than one visit to my unit. Not sure what happened because the place was cool when we got in....Nov. 2019.... .

Heidi Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sasha S.  |  Overall Experience 
Clasificación:
4.0

Although maintenance was good, I did note the right side lower guide on door needed attention and repeat it now for emphasis. Thank you again, Kent.

Kent S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LLOYD C.  |  Overall Experience 
Clasificación:
5.0

Best facility I have been 2

Jina S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mauricio D.  |  First Impressions 
Clasificación:
5.0

I cannot praise the Dublin facility enough. Greg, the manager, is a lifesaver. When the Oakland Uhaul storage facility flooded, he and his team moved my belongings to the Dublin facility while I was traveling for work. Excellent professionalism!!

WANDIE G.  |  Overall Experience 
Clasificación:
5.0

We enjoyed renting here. The staff and manager are amazing people and provide greaf customer service.

JENNIFER L.  |  Overall Experience 
Clasificación:
4.0

I rented a cargo trailer that was recommended, but ended up being too small. So had to order another trailer last night at 7pm. I had to leave my UHaul out on the street when the store closed, to hook up another trailer. Rented a 10x10, but you all close access to the gates and storage too early (7pm), so I had to rent at Oublic Storage (who has access until 9pm). Brought the open air trailer back at 10pm (3 hours later), but couldn't easy return it, as the clerk apparently never checked the unit in. Then I had to wait on the phone in a woman who was trying to fix it. I had to send pics. Then I had to buy a hydraulic jack so I could lift my full cargo trailer back on my truck at 11pm.

Matt S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN S.  |  Overall Experience 
Clasificación:
5.0

I felt very welcome! Staff was awesome! Service was superb!

Jose V.  |  First Impressions 
Clasificación:
5.0

Greg, worked with us during our time there and grateful for his help to clarify all the issues. Very convenient location, clean, and friendly, helpful service.

George A.  |  Overall Experience 
Clasificación:
3.0

Overall, this experience was great in theory, but poor in execution. Our unit was supposed to be ready to go with a lock inside, but when we arrived, the unit had a padlock on it. We had to drive back out the entrance and go inside the store (which we were trying to avoid due to COVID) to finally track down someone who could come unlock it. This was after I'd tried calling only to have the line hang up. The guy unlocked the unit while we were still unloading stuff so we didn't get a chance to make sure there was a lock inside before he took off. Sure enough, there wasn't a lock, so we had to make a second trip back up to the front and into the store, where this time there was a long line of people (again, trying to socially distance here), to ask for the lock. All in all, I can't complain too much - it was free with the truck rental. But for something that was advertised as effortless, this took a ton of time and social interaction we just weren't prepared for.

R Harris G.  |  Online Move In 
Clasificación:
5.0

Greg Ordonez was absolutely wonderful. He was very helpful from the very beginning to the very end. He got me two storage units right away when I needed storage. He was very helpful when the movers I hired, Uhaul-IHaul, screwed me over. I can't say enough good things about Greg's service, he is very efficient and extremely caring especially with the pandemic that we are going through. We need more workers like him. Thank you Greg!

Lisa D.  |  Overall Experience 
Clasificación:
5.0

Greg Ordonez exemplified excellent customer service solutioning my case.

regnial a.  |  First Impressions 
Clasificación:
2.0

I reserved a 10x20 unit and a 10x10 unit. I was delayed in my return of the 26' Truck and checking into the storage unit due to protest. I called the service center and sent messages daily to inform them of my progress and when I expected to arrive to the storage unit. When I did arrive and attempted to check into the storage unit, I was told I had no reservation and they didn't even have a unit in that size available for me. I was able to pull up my emails showing my reservations, but it didn't matter because they had already rented it out. I chose this storage location because I had 12' kayaks with me, and I needed the 20' storage unit. The store did offer me 2 10x10 units instead. But it was less than ideal and I had to purchase a 3rd unit as well because I had to store my kayaks in the unit at a less than ideal angle do to the small size of the unit. I plan on contacting customer service at a soon and discussing the cost of a 3 10x10 units vs the cost of a 10x20 unit. The people working in the store were courteous and helpful, and I don't think that it was there fault. I'm not sure where the issue was, but it made it an extremely unpleasant experience. In the future I can't say for certain that I will use UHaul storage again.

Dylan P.  |  First Impressions 
Clasificación:
2.0

I had reserved a unit of my liking, come to find out they didn't had my reservation. I also rented a truck but they didn't have it when I arrived. ( they ended up giving me a bigger one at same rate) but the fact that I had to wait when I had done the online reservation plus I had to go home and try to find a unit that I could used to no success I ended up renting one there indoors which made my moved a lot harder plus delayed my whole day.

jose a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus M.  |  Overall Experience 
Clasificación:
5.0

Edward is the most welcoming and caring employee we have ever met. You are very fortunate to have him. He truly goes above and beyond! 5 stars! We will always recommend this location and let everyone know how wonderful it is. Thank you Edward!

John M.  |  First Impressions 
Clasificación:
5.0

Edward is very knowledgeable and helpful. We have never received such wonderful customer service. We will be back and are so thankful we found this wonderful place for our Uhaul truck rental and/or storage. Thank you Edward for caring!

John M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S.  |  Overall Experience 
Clasificación:
3.0

Nice friendly staff. However, they are working on correcting a rodent problem in some of the units.

Kenneth w.  |  First Impressions 
Clasificación:
5.0

excellent service and very courteous employees

Wilford K.  |  Overall Experience 
Clasificación:
5.0

All the employees were super helpful, nice and efficient!

Virginia D.  |  Overall Experience 
Clasificación:
5.0

I would definitely use this facility again. Staff is very polite and friendly. Units were clean and safe.

Carol P.  |  Overall Experience 
Clasificación:
5.0

In the 30 years, yes 30, I rented a space there I had no problems with either the security or the cleanliness of the storage space. My reason for leaving - I moved out of the area. Thanks.

DANIEL R.  |  Overall Experience 
Clasificación:
5.0

A big thank you to Greg and his team. They were always helpful.

ERIC K.  |  Overall Experience 
Clasificación:
5.0

I forgot my keys to my lock when getting a new storage space. They were nice and left their lock on until I could bring my set. Perfect! Very helpful, explained everything, and nice.

Lisa F.  |  First Impressions 
Clasificación:
5.0

¡Gracias!

stevie W.  |  Overall Experience 
Clasificación:
5.0

Truck ran smooth, no problems. Customer service at Florida pick up and California drop off were A++. Thank you for your great service! Happy Holidays!

Carol P.  |  First Impressions 
Clasificación:
5.0

I always enjoy renting from Uhaul and this location especially.

Robert E.  |  Overall Experience 
Clasificación:
3.0

U Haul employee called me 7:30 AM the morning of my move to tell me that my reserved truck is NOT available. And I have to go to U Haul Livermore to pick up different truck. It was inconvenience.

Faten t.  |  Overall Experience 
Clasificación:
5.0

It's has been a couple of years since I have experienced Superior customer service! I would like to thank Edwardo Montalvo and his staff for accommodating me and Storage c137. ¡Gracias!

Christie S.  |  Overall Experience 
Clasificación:
5.0

Having my storage at U-Haul in Dublin has been great for the last five years. The place is clean, well kept, well lit and the climate control in the units always worked properly.

JON G.  |  Overall Experience 
Clasificación:
5.0

contacted the facility and found they had what I needed. went to facility and was handled with the utmost professionalism. I highly recommend this u-haul facility. will use them again

Wilford K.  |  First Impressions 
Clasificación:
3.0

Not enough staff at times and wait time to be served was excessive and staff was over burdened but always pleasant

Terry G.  |  Overall Experience 
Clasificación:
5.0

Excellent and quick customer service. Thank you Caileigh.

Sakura F.  |  First Impressions 
Clasificación:
3.0

I unloaded my car from the tow but received a $10 charge.

Steven M.  |  First Impressions 
Clasificación:
5.0

i have used this store many times in the past . The staff and the owner have always been very helpful and kind to me

Anthony P.  |  Overall Experience 
Clasificación:
5.0

Great place

Darrius H.  |  Overall Experience 
Clasificación:
5.0

Was helped immediately and was quickly able to complete contract for RV space.. All questions were answered and the U Haul employee even walked me out to see the site.. Great experience..

william m.  |  First Impressions 
Clasificación:
5.0

Great service, friendly staff!

ARTURO T.  |  First Impressions 
Clasificación:
5.0

I have been a storage unit customer for over 15 years and recently closed my account because I moved out of the area. I recommend the Dublin U-Haul Moving and Storage.

LARRY H.  |  Overall Experience 
Clasificación:
5.0

Fabulous service and prices.

Debbie K.  |  First Impressions 
Clasificación:
1.0

Shortly after moving into Uhaul Dublin, my perfectly clean items were covered in a powdery gray dust that just grew and grew. It was so bad, I had to wear a mask to move out. Filthy health hazard.

DAVID J.  |  Overall Experience 
Clasificación:
5.0

Staff was excellent

Leo S.  |  Overall Experience 
Clasificación:
5.0

Great customer service from Edward, looking forward to a pleasant experience.

SRIKANTH S.  |  First Impressions 
Clasificación:
5.0

I felt they did what they could to accommodate my needs.

Mariko L.  |  First Impressions 
Clasificación:
5.0

Nice place. What can I say.

Careem C.  |  Overall Experience 
Clasificación:
5.0

No comments at this time.

JAN D.  |  Overall Experience 
Clasificación:
5.0

Great people! Great service!

Rich B.  |  First Impressions 
Clasificación:
3.0

Was fine until I had trouble and paid my storage, I received an email that my payment was due on the 21st and find out that you closed my storage on the 23rd evenafter I call on Friday to schedule

LISA W.  |  Overall Experience 
Clasificación:
5.0

Walked in and in 15min I had a storage unit and ready to move in....thank you! Great service !

emily c.  |  First Impressions 
Clasificación:
5.0

Very satisfied with the service Thanks

Munira M.  |  Overall Experience 
Clasificación:
5.0

The Scarlett Court U-Haul location has helped from storage to truck rental for many years. Every crew member is customer-oriented and professional.

RICHARD M.  |  Overall Experience 
Clasificación:
5.0

You can only access your storage unit during operating hours. It needs to be extended at night.

Suzanne C.  |  Overall Experience 
Clasificación:
5.0

If you go to this U-Haul, make sure you go between 0700 to 1300, there you will find Greg Ordonez, he is absolutely and awesome guy with "GREAT" customer service.

Jose M.  |  Overall Experience 
Clasificación:
5.0

Great service.

Rahul M.  |  Overall Experience 
Clasificación:
5.0

Very happy with the service. Easy, simple and fast. Gracias

Munira M.  |  First Impressions 
Clasificación:
5.0

Everyone was so kind and friendly to me starting from Fresno To Dublin and I will be using uhaul every time I need to move And storage my thing thank you so kindly

Sherri G.  |  Overall Experience 
Clasificación:
5.0

Amazing staff and very clean facility

margarrette a.  |  Overall Experience 
Clasificación:
3.0

The location was convenient! The door was troublesome in the beginning. The hours are not the best, but once we get use to it, it's fine.

daniel c.  |  Overall Experience 
Clasificación:
5.0

The only little thing need to mention to Customers renting equipments or trucks “ whether any of the drop-off branches has storage facilities” In case the need to put things in storage .

Khaled G.  |  First Impressions 
Clasificación:
5.0

Greg Ordonez always takes care of me and exceeds my expectations.

JEFFREY S.  |  Overall Experience 
Clasificación:
5.0

Overall, very impressed with the friendliness and helpfulness of the staff and facilities are clean and well maintained.

William E.  |  Overall Experience 
Clasificación:
2.0

From the moment I got a unit my roll up door was broken. It opened and closed but it was a struggle. Once it finally stopped working uhaul staff forced it closed. This interaction occurred 2x b4 Ileft

Kelton S.  |  Overall Experience 
Clasificación:
5.0

Excellent. Manager Greg was kind and helpful. My move was a bit chaotic but they took the time to work on a solution that left me smiling. Jessica

Jessica P.  |  Overall Experience 
Clasificación:
5.0

It has been a great experience so far.

Abhishek S. | Reservación
Clasificación:
4.0

Overall positive experience, but the associate could have been a bit more detailed in explaining the instructions/process/rules/restrictions for renting a storage unit.

Marc Z. | Reservación
Clasificación:
5.0

Staff is kind and helpful. I will miss seeing their smiling faces. Sweethearts 

lavonne b.  |  Overall Experience 
Clasificación:
5.0

I had an initial problem and was upset but the next day the manager personally called me and took care of everything. Servicio al cliente de excelencia. I HIGHLY recommend Dublin Uhaul. -Jessica P

Jessica P. | Reservación
Clasificación:
5.0

Awesome work

Nicolas S. | Reservación
Clasificación:
5.0

Very fast and friendly staffs helped me to arrange the truck and to close the storage.

POCHUN H.  |  Overall Experience 
Clasificación:
5.0

Fantastic service! Above and beyond at every turn, too easy of an experience. These guys are the best!

Ashlyn T. | Reservación
Clasificación:
5.0

I would continue the service if I had a need for it

NICOLAS P.  |  Overall Experience 
Clasificación:
5.0

Gracias

lavonne b.  |  Overall Experience 
Clasificación:
5.0

Service was straightforward and helpful. Pricing was reasonable.

Brandon H. | Reservación
Clasificación:
5.0

Highly recommend this place.

Derek C.  |  Overall Experience 
Clasificación:
5.0

Everyone was extremely helpful with my move!

Derek C. | Reservación
Clasificación:
5.0

Greg and his staff were wonderful to work with on a multi storage unit consolidation.

Theresa K.  |  Overall Experience 
Clasificación:
1.0

I called uHaul, needed ONLY a truck IN Hollywood going TO San Diego. Phone agent FORCE booked storage in DUBLIN?! 1. I do NOT need storage. 2. I'm FAR from Dublin!! Moving even further! Worst agent.

jacob r. | Reservación
Clasificación:
4.0

Some of the staff are unhelpful when we asked questions about reservations. No explanations were offered. Binary answers do not count as an answer to a question. You have to ask for the manager.

Todd R.  |  Overall Experience 
Clasificación:
5.0

The staff was always very friendly and helpful.

Colleen C.  |  Overall Experience 
Clasificación:
5.0

The staff at this facility was incredibly helpful and friendly. Eric, in particular, went above and beyond to help us. Evan and the rest of the staff were great too. ¡Gracias!

Adam H.  |  Overall Experience 
Clasificación:
4.0

Jesus and team were all very accommodating and professional. Great service.

cathy i.  |  Overall Experience 
Clasificación:
4.0

Excellent facility but too pricey !

lars h.  |  Overall Experience 
Clasificación:
5.0

Great service, nice folks.

Robert E.  |  Overall Experience 
Clasificación:
2.0

Poor security, significant trash, boxes, old furniture strewn throughout facility.

KERRY B.  |  Overall Experience 
Clasificación:
5.0

Great bunch of people work at this location. Everyone I dealt with was very professional and friendly.

Jan B.  |  Overall Experience 
Clasificación:
5.0

Great customer service and safe storage!!!

hannah l.  |  Overall Experience 
Clasificación:
5.0

I had two U-Boxes moved from Atlanta, GA to this location in Dublin, CA and the service at Dublin was excellent. -Mike

Michael N.  |  Overall Experience 
Clasificación:
4.0

Wish we could access our units past business hours.

Tammy J.  |  Overall Experience 
Clasificación:
4.0

Really enjoyed the service at this U haul!

erwin l.  |  Overall Experience 
Clasificación:
5.0

During our time with Uhaul Daniel was such a great help answering questions and checking in to make sure that we were happy. The only reason we left is that we needed a larger unit for storing.

DWAYNE R.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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