Customer Reviews for U-Haul Moving & Storage of Dublin

10,626 reviews

6265 Scarlett Crt   Dublin, CA 94568

(925) 829-9610

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–5 pm

Services at this Location:

Contact Us

(925) 829-9610

6265 Scarlett Crt
Dublin, CA 94568

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Wonderful staff, helpful from start to finish. The online app makes extending your rental simple and fast.

Stephen N 
Rating:
5.0

Customer did not leave a comment.

bavandeep g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph M 
Rating:
5.0

Customer did not leave a comment.

Jasjit G 
Rating:
5.0

Customer did not leave a comment.

Clay M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia M 
Rating:
5.0

Customer did not leave a comment.

Pamela H 
Rating:
5.0

The vans 'door open' warning kept coming on; I had to constantly reopen and close the side and back doors to make it go away. Also, even though there was more than half a tank, the gas low indicator light came on. It was not a good rental truck.

umair k 
Rating:
5.0

Very satisfying

WALTER R 
Rating:
5.0

Customer did not leave a comment.

badarinath k 
Rating:
5.0

Customer did not leave a comment.

Waymond W 
Rating:
4.0

The Employees there were not very Happy! That is the best way I can describe it. They were not Rude! They were not Excited or Happy! They were just there! I expect to have a smile on there face when I walk into the facility and to feel appreciated that I am there. Smile! Acknowledge the customer being there. Make it known that my business is wanted there.

Travis W 
Rating:
2.0

The representatives at the counter talk way too much to their friends (who were in line at that time) about movies and weekend plan. Please respect time of other customers who are not your social friends

Ganesh L 
Rating:
1.0

Unfortunately i didn’t rent a uhaul. Somehow my information got attached to a rental. Which is crazy to me.

Matthew P 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Great place to rent

lawrence s 
Rating:
5.0

Last minute pickup that our favorite vendor partner was able to accommodate. Excellent service as usual from the best U-Haul location in the Bay Area.

Greg S 
Rating:
3.0

Lower your rates for one way rentals

John N 
Rating:
5.0

Customer did not leave a comment.

Ron M 
Rating:
5.0

Service was quick and easy

Margaret S 
Rating:
5.0

Customer did not leave a comment.

Carlos A 
Rating:
5.0

The employees were very professional and approachable.

Ricardo N 
Rating:
5.0

Customer did not leave a comment.

shane s 
Rating:
5.0

First class

Larry L 
Rating:
5.0

The staff is amazing and very helpful

Kyle J 
Rating:
4.0

Customer did not leave a comment.

Bashir I 
Rating:
4.0

Customer did not leave a comment.

Joseph P 
Rating:
5.0

Customer did not leave a comment.

Traci S 
Rating:
5.0

Customer did not leave a comment.

Kiran M 
Rating:
5.0

Thank you!

Walter W 
Rating:
5.0

Great customer service

john B 
Rating:
5.0

Customer did not leave a comment.

Andrew L 
Rating:
4.0

This location has many trucks which was extremely helpful as the staff were able to still supply a well maintained truck when there were a few issues with trucks which were assigned. Other than that the experience was with well experienced staffing, courteous and very helpful to make sure I was supplied with a safe and reliable moving truck.

DANETTE N 
Rating:
5.0

Open earlier and except reservations do you f don’t have to wait in line so long at least have a bench or chairs to sit in A waiting room

Jerry H 
Rating:
5.0

The facility and staff were great. The online pickup was terrible. The app kept getting stuck and I had to re-enter all of my information three times. The staff was able to get things sorted out.

Jason R 
Rating:
5.0

Customer did not leave a comment.

BAHIJ H 
Rating:
5.0

Customer did not leave a comment.

Debbie H 
Rating:
5.0

Customer did not leave a comment.

John R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haiyan J 
Rating:
4.0

Customer did not leave a comment.

Alexey P 
Rating:
2.0

Have the equipment I reserved when I get there or at least call me to tell me there’s an issue

Jody S 
Rating:
4.0

I put no on the equipment because the straps on the auto transport were frayed and cut on one side. I could not use that strap.

Tom T 
Rating:
5.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

So far I had a good experience. The guy on the counter is very funny and outgoing

Carlo A 
Rating:
5.0

Customer did not leave a comment.

Manjunath G 
Rating:
2.0

We downloaded the app to use to expedite getting the vehicle. The app did not work properly. It took an hour to get a reserved vehicle. Also, we did NOT receive a call by 5 PM to confirm our reservation and discovered they had us picking up a vehicle a good 40 -45 miles away. It was not an overall positive experience for moving.

David G 
Rating:
5.0

Customer did not leave a comment.

Anthony M 
Rating:
4.0

Online check-in doesn't work. Have to go in and wait in line. Cab of truck was filthy and the check engine light came on during my trip. Dumped transmission fluid on the asphalt in front of my house when I finished

Donald F 
Rating:
2.0

Van was filthy inside and out. Not maintained well at all. Customer service was slow. Gave us a van that was parked between two other vans so could not move it. Had to go back in and wait again to get a different van. Check out process takes way too long even with doing self check on the app.

Young C 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

Muhammed A 
Rating:
1.0

Customer did not leave a comment.

Flemming K 
Rating:
5.0

Ashley gave great service, and was very helpful.

Teresa M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian G 
Rating:
5.0

The staff was very friendly and efficient!

Hilary Q 
Rating:
5.0

Customer did not leave a comment.

kayvan f 
Rating:
3.0

The people were amazing! So friendly and helpful. They unit (c 128) was not clean. It had lots of dust and even some grease on the floor. I didn't complain because my husband was too tired from the move but I was surprised it was not clean for my reservation. Also, there was a sign that said $25 on site vehicle storage with unit but agent could not confirm. Overall, it was a pleasant experience even with those two mentions. Well-organized and efficient.

Donald M 
Rating:
5.0

Great service and good people to interact

Aj H 
Rating:
5.0

Super good

Ketan V 
Rating:
3.0

The waiting time is much longer than expected. I did everything online at home so that I can expedite my time at the counter. However, there is only one person working at the counter and there are 5 other customers waiting in line. The first 2 customers have so many questions and ran into so many problems which made the waiting time even longer. You should be more people at the counter when the line is long.

Man K 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

Connor M  |  Overall Experience 
Rating:
5.0

James and his staff were exceptional, I will continue to bring my business here!!!!

Ricardo D 
Rating:
3.0

Customer did not leave a comment.

ROBERT G 
Rating:
5.0

Customer did not leave a comment.

Kristina H 
Rating:
5.0

Customer did not leave a comment.

Kristina H 
Rating:
4.0

Customer did not leave a comment.

Steven N 
Rating:
5.0

I was very happy with the rental. The staff installed a trailer ball and connected the trailer to my car in the morning and they came and disconnected it when I returned in the evening. I would rent again from U-Haul of Dublin.

mark a 
Rating:
2.0

This is a convenient location with a huge selection of trucks and moving supplies. The people working at this location are helpful and motivated. Both of these things do not change the fact that I rented a specific size truck and the truck was present at the lot that morning, but they "lost the key" and couldn't call the last person to check in the vehicle to see where the key might be. I had to take a truck that was WAY bigger than what I needed. They did not change me extra for that truck (bare minimum) but that does not change the fact that I spent way more on gas and had a really difficult time maneuvering such a big vehicle through snowstorms and across the country.

Eleanor B 
Rating:
5.0

Van was clean and drove very well on long trip. Great customer service. Easy pick-up and drop-off.

ROBERT B 
Rating:
5.0

Needs to keep up with pest (mice) control inside unit.

ALLEN I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward W 
Rating:
5.0

Customer did not leave a comment.

Veronika H 
Rating:
5.0

Customer did not leave a comment.

Joohee R 
Rating:
5.0

Ashley was very personable and extremely professional. She made our experience wonderful all across the board. You can tell she really cares about people. All the cool things.

Marlon W 
Rating:
5.0

Customer did not leave a comment.

Greg W 
Rating:
5.0

Nothing at this time.

Lowell E 
Rating:
5.0

Have more people working the front counter. Poor employee was by himself dealing with the long line.

Jason L 
Rating:
5.0

Customer did not leave a comment.

Kelly P 
Rating:
5.0

Customer did not leave a comment.

Jonathan F 
Rating:
5.0

Second rental in the last couple of months. Awesome staff, polite, quick and helpful.

Martin R 
Rating:
4.0

Figure out the equipment management IT problem. I've rented here multiple times, and the checkout time is usually held up by the computer application, based on the repeated apologies from the office team. That said, the Dublin team are friendly and helpful. Thus, I'm a repeat customer.

Quinn F 
Rating:
5.0

Excellent products & customer service from Team Dublin U-Haul !!

RAY S 
Rating:
5.0

The only off-putting part of my experience was when a clearly new employee handed us off to a more experience person. There was confusion on our request from that new employee which caused an awkward interaction. We just needed a “ball mount” (as we learned the nomenclature) for our existing tow hitch, but the new employee communicated to the other guy as if we had a vehicle with no towing features at all and he started explaining how to install the electronics, etc. But the more experienced guy quickly realized that we were simply asking for a basic part and helped us get the item (when honestly would have picked it off the shelf ourselves but wanted to verify the ball size to the actual trailer we’re renting). I mention all this, because even though it started out weird we ended up learning something! Otherwise, had a great experience with the friendly and obviously knowledgeable staff. Actually, we’ve had several positive experiences within the last few months at this location and really only feel motivated to write this because of the consistent quality of service. They were clear in explaining the transaction, we even made a joke with how most folks don’t get how the rental is charged separate charge from the equipment. We were setup quickly and on our way. Dropping off was also pretty seamless, I gave them my email starting out and was able to use that info to log into the app. Very helpful onboarding experience at 9pm when all you want to do is return the trailer and go back home! Will be going to Dublin U-haul for my moving needs for the foreseeable future.

Steven W 
Rating:
5.0

Greg is an excellent employee! First rate!

Julie M 
Rating:
5.0

Customer did not leave a comment.

Carlos V 
Rating:
4.0

Customer did not leave a comment.

James B 
Rating:
5.0

Greg is always great and his staff are very friendly, professional and helpful. The cargo van only had 13,000-ish miles, was clean, fully functional - amazing alignment--renters haven't trashed it yet! The only confusing thing was the parking break - fyi-just push the button "Brake On Pull Up" the dash display shows "on" "OK"-push OK on the steering wheel, ditto turning it off. Other than that was a great experience across the board.

Barbara R 
Rating:
5.0

Eric did a great job of checking me in, and James did a great job of checking me out.

peter c 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J 
Rating:
5.0

Local team were very helpful

farzana M 
Rating:
5.0

I would definitely recommend 2012 Mchenry store to a friend. I was helped by Dylan and Mike. They were great. Mike is the best, he is a gods gift to Uhaul. Thank you for all your help.

Marisela D 
Rating:
5.0

The staff, notably Ashley, worked well and provided excellent service.

Bill B 
Rating:
5.0

Start each rental with a full tank of gas. Thanks!

Lynda G 
Rating:
2.0

We were charged $40 for gas when we had it at a quarter tank as requested by the staff. Yet on the picture it showed the tank between 1/8th and 1/4 when it was not that low.

Veronica C 
Rating:
5.0

Customer did not leave a comment.

DANEKA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
4.0

Customer did not leave a comment.

richel h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sekander K 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

Muhammed A 
Rating:
5.0

Customer did not leave a comment.

Bart H 
Rating:
5.0

Customer did not leave a comment.

DeJana J 
Rating:
5.0

Great staff. Friendly, efficient and professional. By far the best U-Haul I've experience throughout the bay area.

Craig D 
Rating:
2.0

We were given a really old truck in bad shape and it shook and rattled when we drove it and it was really loud. It was hard to shift into gear drive it as well.

Whitney H 
Rating:
5.0

Joey is the best and always with customer service the priority. Thank you.

Amir M 
Rating:
5.0

Customer did not leave a comment.

Lionel F 
Rating:
5.0

Not sure, this was a great experience rental. Keep up the good work.

Jerry K 
Rating:
5.0

Thank you guys for your excellent customer service.

charles p  |  Overall Experience 
Rating:
5.0

A lifelong user of U-Haul for moving vehicles, trailer, hitches, and now storage

Paul B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edgar M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEN T  |  Overall Experience 
Rating:
3.0

I checked out almost two years ago and kept repeatedly being called and emailed about checking out of thw unit.

Brandon R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS N  |  Overall Experience 
Rating:
5.0

Very Friendly Staff and helpful.

charles p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffry G  |  First Impressions 
Rating:
5.0

Friendly and knowledgeable staff from counter representatives to management. Specifically Joey, Ed, and Greg. Bathroom is very cleaned at all times. The store area is well organized and items are easy to find. Only one downside: App does not work in regard making storage unit payments.

Amando C  |  Overall Experience 
Rating:
3.0

I did not appreciate the night staff invading my privacy or checking to see what I was doing or what I am reading when I had private and personal documents I was reviewing

Michael J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanya S  |  First Impressions 
Rating:
5.0

Wonderful all great people easy clean facility and no pests !!

Nicole J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harpreet T  |  First Impressions 
Rating:
5.0

The staff was extremely helpful. I had to drive a longer truck up from LA than I initially intended (a 26 footer), and the staff helped us make some tight turns upon arrival and just overall helped us problem solve some of the complexities of dealing with a large quantity of stuff. Good people!

Jared G  |  First Impressions 
Rating:
5.0

Great staff, always helpful and friendly. I appreciate them always going the extra mile. Very easy to work with and talk to.

Kenneth B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pamela t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garrett R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dana c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachelle B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott r  |  Overall Experience 
Rating:
4.0

Access hours until 7 pm is not very convenient during winter time. Most other storage businesses have longer hours.

Ahmad P  |  Overall Experience 
Rating:
5.0

Made it simple

Noelle B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Fiona W  |  First Impressions 
Rating:
3.0

The manager was excellent. The staff that help fill out my papers was excellent.

Alfredo F  |  First Impressions 
Rating:
1.0

Brown recluses, manager Gregg spayed on me in my storage unit stalled me and followed me. He should be in prison and I woud sure but had to leave

lauren r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mitch R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julius H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mackenzie M  |  Overall Experience 
Rating:
5.0

Everyone at scarlet drive U-haul is nice to customers. That’s why I dread to go to other locations as the customer service is not as good as scarlet drive location. Thank you for your good service

Amir M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne F  |  Overall Experience 
Rating:
1.0

Bad customer service & unfriendly staff

Rose D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keila M  |  First Impressions 
Rating:
5.0

Greg and his staff are amazing!! Very friendly, helpful and kind. I’m only moving because I need a bigger space. I love them there. Sad to have to leave.

LISA L  |  Overall Experience 
Rating:
5.0

Thank you.

son v  |  Overall Experience 
Rating:
1.0

Customer service was not good at your facility

rose d  |  Overall Experience 
Rating:
5.0

Great experience at this U-Haul storage center. great for renting trucks and great storage with a free month. will recommend or use again if I need it. thanks!

Brandon S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sai d  |  Overall Experience 
Rating:
1.0

Our storage unit was supposed to be temperature controlled, but there were many gaps and you could see sunlight and you could feel the heat from outside. The insulation on the ceiling was torn. Another client in the area found a snake in their storage unit. I reported the poor condition of our storage unit And the U-Haul employee said they would report it but really had not much to say afterwards.

Hilario L  |  First Impressions 
Rating:
5.0

Excellent service with truck rentals and storage. Thank you!!

JENNIFER P  |  Overall Experience 
Rating:
5.0

The move-out experience was very smooth and pleasant. Very good and friendly.

Jack C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna S  |  First Impressions 
Rating:
5.0

Greg Ordonez is an amazing facility director. Always helpful and most accommodating. Thank you.

Anna S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christal A  |  Overall Experience 
Rating:
5.0

I like this U-Haul location for my storage, friendly staff, clean environment, easy access with my personal code and available supplies like boxes and packaging supplies.

JUNE A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rocio A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CuRay W  |  Online Move In 
Rating:
5.0

We have always used Uhaul for all our moves and there have been many. Uhaul is the BEST.

Veneta R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emmanuel B  |  Overall Experience 
Rating:
4.0

A little pricey

michelle e  |  Overall Experience 
Rating:
5.0

Excellent experience. Ed in Dublin was so kind.

Sharon K  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Clemente M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorthia D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose a  |  Overall Experience 
Rating:
5.0

Yes, I would recommend your storage. It's safe and secure.

Judy R  |  Overall Experience 
Rating:
5.0

Awesome

Michael N  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TINA R  |  Overall Experience 
Rating:
5.0

My attendant was both welcoming and knowledgeable of what I was interested in. Amy, led me thru steps of selecting a storage space that suited my needs, a 37 foot motorhome, that could be stored conveniently near my home.

Marcos D  |  First Impressions 
Rating:
5.0

The stuff in Dublin, CA is very nice. They help my jump start my car, 2 times. They even escorted my car to near by car repair shop to make sure I don't have accident. They really went out of their way to make sure I am ok. Thank you so much.

Jacob L  |  Overall Experience 
Rating:
1.0

Security for RV parking and storage was nonexistent. Gate was malfunctioning and open on several occasions. My RV’s catalytic converter was stolen while stored at the property. No one seemed to want to improve security, just said oh well and moved on even when it has happened multiple times in the past. They even raised my rental rate right after the catalytic converter incident occurred.

Raymond B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rod P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda S  |  First Impressions 
Rating:
1.0

U-haul sent a letter telling me the rent was going up, but if I came in and paid the old amount before the due date each month, U-haul would charge the old amount. While my husband and I were waiting the assistant manager called U-haul storage internal customer service, who verified that was true. My husband and I went in the end of November, to pay for the month of December early. When she tried to access my account, it would not allow my old payment amount. She called the same U-haul storage business segment and was told that the old price was only extended for as long as the months that were paid. That was not what she was told the month before. She was in the process of trying to find out more information. The manager stepped in and said that there was nothing that could be done. This is while the assistant manager was still on the phone. We explained what had happened and felt that U-haul should support what I was told when I got the letter. He asked, in a snide way, what made me special that I should pay the old amount. He said that he's been there for 10 years. By this time he was yelling. He told the assistant manager to go to the office. I was a v.p. and general manager of 3 bank offices, at the same time and never treated any customer like that, nor would I allow an employee to do so. I used to think U-haul was a reputable company, not anymore. I've moved to a different company. The manager has been there too long. He thinks he's a hammer and everyone else is a nail. How do you resolve anything with a person who doesn't even listen, thinks he has the right to yell and make snide remarks in public. May be he acts like a bully because he has always gotten his way, or because my husband and I are 71?

Sachiko Y  |  Overall Experience 
Rating:
5.0

The team was great to work with on what were arguably some pretty stressful days. They were very helpful and actually helped us solve some problems that we didn't think they could. They set the bar very high for any future storage rental companies.

christina W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha F  |  Overall Experience 
Rating:
5.0

Helpful and friendly staff

PETER O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David W  |  First Impressions 
Rating:
5.0

Very friendly, curious, helpful and I would definitely recommend 10 stars!!!

Chris M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

amit c  |  Overall Experience 
Rating:
5.0

great job.

Blair M  |  Overall Experience 
Rating:
4.0

The manager Greg provided great customer service as well as all other staff members and answered all my questions and provided me with any assistance needed.

joshua d  |  Overall Experience 
Rating:
5.0

Very nice people working there

thomas r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph E  |  First Impressions 
Rating:
5.0

The person at pyramid Lake John was for so so helpful. He helped me with the wiring of the trailer and was very very supportive couldn’t rate him any higher than 10 plus 10 plus 10

mark g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louis F  |  Overall Experience 
Rating:
3.0

Service and facilities were good. There were a lot of rate hikes without any improvements.

KEVIN T  |  Overall Experience 
Rating:
5.0

Great Service

sabrina r  |  First Impressions 
Rating:
5.0

The young lady at front desk that who took care of the processing information upon our arrival for storage was very friendly and helpful with my questions and needs.

Nader M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carlos M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenneth V  |  Overall Experience 
Rating:
5.0

It'd be nice to have lights in the units

Rick R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron S  |  Online Move In 
Rating:
2.0

Vehicle got about 6 miles per gallon. Took 180 dollars in gas to drive round trip to Dublin and back. Did same rental from Dublin round trip and cost was 150 dollars cheaper.

WILLIAM D  |  Overall Experience 
Rating:
5.0

This particular u-haul store is hands down the best in the area. Friendly, knowledgeable, helpful. Even if if I have to drive 30 miles extra to get here I will. They have my referrals - always. Bravo!

JULIANN C  |  First Impressions 
Rating:
3.0

I accidentally overlooked a payment on my last month and I was sent a very harsh email saying that U-Haul “demands payment “immediately and my property was threatened with a lien… This is the first contact I received I would’ve appreciate a kind reminder as my parents were in bad condition in the hospital and i accidentally missed my payment. i payed immediately after receiving the email but it was unnecessarily harsh so i removed all of my property and left

Troy W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aimee L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joyce j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john s  |  First Impressions 
Rating:
5.0

Everything was really smooth! The staff were amazing and very helpful. The only thing I would struggle with is your online system. It is not very user friendly. However, anytime I went to the storage location your staff there made everything easy and were able to take care of my questions and things I could not figure out on your website.

Lauren M  |  Overall Experience 
Rating:
5.0

Exceptional customer service!

Joshua S  |  First Impressions 
Rating:
5.0

It was wonderful to have an uncomplicated move and the customer service was kind & compassionate.

Charity M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane C  |  Overall Experience 
Rating:
5.0

Everyone who I worked with was attentive and provided excellent service.

JEREMY M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Glenn W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUSTIN H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S  |  First Impressions 
Rating: