Customer Reviews for U-Haul Moving & Storage of Dublin

9,108 reviews

6265 Scarlett Crt   Dublin, CA 94568

(925) 829-9610

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(925) 829-9610

6265 Scarlett Crt
Dublin, CA 94568

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

HSIANGCHIEH L. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

ISIDRO T. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Greg and the whole crew were so helpful. Thank you all!

MARK S. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Good equipment, well run, good service.

STEPHEN T. 
Rating:
3.0

Everyone was polite but I had to load the appliance dolly into the truck rather than have an employee do it. Customers should not be expected to load their rentals. Also, the online check-in is a big joke...i.e. it doesn't always register. Had to provide the same info at the counter. Very inefficient and irritating to your customers.

Bruce Y. 
Rating:
5.0

Customer did not leave a comment.

MARTIN D. 
Rating:
5.0

I just did recommend Uhaul to another person.

RICHARD B. 
Rating:
3.0

Uhaul app was terribly glitchy, which made the 24/7 service a huge pain.

franklin D. 
Rating:
3.0

Uhaul app was glitchy and would not allow photo uploads. Took way too long to drop off equipment because the app took forever before it decided to start working.

Franklin D. 
Rating:
5.0

The check engine light was on the whole time but vehicle ran fine!

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Nesar N. 
Rating:
3.0

We scheduled a pickup for 9am in Emeryville, and were told the night before that the soonest we could get s truck within 100 miles was at noon in Dublin. This completely messed up our plans and put us behind a whole day for our cross country move. UHaul was unwilling to give us any kind of compensation or discount for this major setback. Also, as soon as we left the lot we turned on the whipers and one of the whiper blades fell off. We had to replace it at our own expense.

Sarah E. 
Rating:
5.0

great staff. they are well informed and extremely helpful. the property is very clean and well maintained .. no complaints

Troy W.  |  First Impressions 
Rating:
3.0

I confirmed my order on the phone for a 26 ft. truck at least 3 days before the 21st. I was told by request was confirmed. On the 21st when I went to pick up the truck I was informed that online dispatch had cancelled my order. No one called to tell me that my order was cancelled. Plus there were No trucks available to fill my order. After working with one of the agents of the Dublin location she was able to rent a 20 ft. truck for me. Thanks to her for working with us. If I ever order a truck again from U Haul I will check in person to make sure my request is confirmed.

RANDALL W. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Very positive and pleasant experience at this uhaul drop off. The workers were friendly and prompt. Great place!

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

Nicole F. 
Rating:
5.0

Customer did not leave a comment.

DYANI C. 
Rating:
5.0

Great folks to deal with, will definitely go back for future rentals. Thanks for the great service.

Jeffery S. 
Rating:
5.0

Best Location in the Bay Area bar none. Great manager, helpful friendly staff, and huge selection.

GREGORY S. 
Rating:
5.0

I have not yet rec'vd my email that includes my final billing and cost. I normally get this within 24 hours consistently but this time I have not rec'vd. Can someone please have that emails to me still. Thanks for your help!

GERALD T. 
Rating:
5.0

The entire team in Dublin U-Haul is very friendly and helpful. I have been renting from this location for about 2 years. I always walked out happy. Any time I had questions the team headed by GM Greg and managers like Edward helped me very well. They always treated me very well. Thank you team.

SANTHAKUMAR P. 
Rating:
5.0

Keep doing what you are doing Great customer interaction and knowledgeable

JONATHAN W. 
Rating:
1.0

We were rented a vehicle that was dangerous to drive with a very Do you need it wheel alignment

JONNAE D. 
Rating:
4.0

The advertised rental fee is very reasonable and attractive, however, when you check out - they nickel and dime you to death with extra charges. My truck started at $19.95 per day, I used it for 8 hours, at check out - not only I did not get a credit for the short time of usage, I got charged for insurance, 2 gallon of gas, mileage charge that I do not believe used that much (but since I did not mark down of take a picture of the speedometer the starting and ending mileage before turning it in - that is my fault). Other than that - the truck drove beautifully.

David L. 
Rating:
5.0

The trailer has gravels and ciment powder left in it when I picked it up. I only mentioned it when I was already home.

Helene H. 
Rating:
5.0

I found the staff very pleasant and helpful.

CONNIE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZHENBIAO X. 
Rating:
5.0

Keep doin what your doing. The Truck & Service was Great!

James G. 
Rating:
2.0

Service was ok but when I would appreciate if all and not just certain uhaul locations honored military discount. Uhaul workers also made it difficult to get my free month of storage by telling me I didn't qualify for a free month when I did.

ERICKA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHUYIN H. 
Rating:
2.0

Customer did not leave a comment.

PULLAREDDY M. 
Rating:
5.0

Customer did not leave a comment.

BO B. 
Rating:
3.0

Customer did not leave a comment.

Phillip R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

ANDREA E. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO R. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

MONICA T. 
Rating:
5.0

Outstanding Customer Service. Agent that assisted me was courteous, friendly, and knowledgeable. Vehicle was very clean and very well maintained.

GREGORY B. 
Rating:
3.0

Customer did not leave a comment.

KAZUO S. 
Rating:
3.0

There was a issue with my storage

courtnasha p.  |  First Impressions 
Rating:
5.0

Everybody including the management and the supporting team a very nice in this location of U-Haul.

SONIA M. 
Rating:
5.0

Customer did not leave a comment.

KEELIE C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Everything was so easy. Staff were helpful and efficient. Equipment was perfect. Drop off couldn't be easier.

MARGARET N. 
Rating:
5.0

Everything was great!

HAROLD M. 
Rating:
5.0

All of the staff from when I came in get a truck,to the time I returned the truck I was treated so good I thought I was in mars not on this planet,So thank you U haul for hiring Jose & I think the young lady said her name was Amber she wear about 4earrings on each ear it was this,Saturday when I returned the truck. Thank you U haul I tip my hat to all of you.I will be back again & again.

RONALD D. 
Rating:
5.0

the return process was really smooth. Thanks to Uhaul Dublin crew.

KIRANKUMAR J. 
Rating:
4.0

Better information at the time of the rental , I signed up for a one way and at the last minute they switched to a round trip only. Not a good business practice.

JOSEPH A. 
Rating:
5.0

The yard man was great. I didn't have to do a thing.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Ernest R. 
Rating:
1.0

To install hitch wire uhaul made me wait for 5 hours. It started with 30 minutes and turned into 5 hours. Not happy at all with hitch wire install. Also I was charged extra on top because they said the pre-wiring is missing.

AFRINISH J. 
Rating:
5.0

As always awesome!

WILLIAM A. 
Rating:
5.0

The whole experience was pleasant and efficient so no suggestions today.

George N. 
Rating:
3.0

Customer did not leave a comment.

Daniel P.  |  Overall Experience 
Rating:
5.0

Everything was great

THOMAS L. 
Rating:
5.0

Great service, with a smile!

Athar R. 
Rating:
5.0

Customer did not leave a comment.

DESIREE G. 
Rating:
4.0

The vehicle is too noisy

Ramamohanroy C. 
Rating:
4.0

We experienced problems with the windshield wipers not working and windows were not clean. We had to go to Concord location to get windshield wipers replaced.

MARTIN L. 
Rating:
4.0

Great service. No criticism. Thanks.

ALAN N. 
Rating:
5.0

i think that the truck i rented didn't have a muffler or the existing muffler had a hole in it... the muffler was so loud it hurt my ears while driving

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

ADAM R. 
Rating:
4.0

I was charged for fuel fee even though I refilled based on the miles driven and the fuel mileage.

QIURUN Z. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Great service!

Julio Z. 
Rating:
1.0

Customer did not leave a comment.

SADEQ A. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Our go-to location. The Manager Greg is an awesome guy.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
5.0

The truck pulled slightly toward the passenger side on highways. It was easy to compensate but tire wear may be hindered. Please pass this along.

GUY G. 
Rating:
5.0

Customer did not leave a comment.

MADELYN R. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Izikio is great with customer service

AMIR M. 
Rating:
3.0

Friendlier employees.

DARREN S. 
Rating:
5.0

very helpful. helped me load the car and set up trailer

Antonio S. 
Rating:
5.0

Michelle was very helpful and friendly. She explained everything I needed to know.

Timothy A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MUSA M. 
Rating:
5.0

Customer did not leave a comment.

SERGII O. 
Rating:
3.0

The person I dealt with was not very friendly, but was very efficient.

James P. 
Rating:
4.0

Customer did not leave a comment.

WESLEY P. 
Rating:
4.0

Better fill up the gas tank, so it is easy to refill. 1/4, 1/2 and 3/4, 3/8 tank is hard to manage.

HARISH B. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Na

VIJAYASARADHI A. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Absolutely nothing. This is THE BESt location I've experienced and I rent a lot of U-Haul vehicles for work. Drive the extra miles and find this team!

JULIANN C. 
Rating:
1.0

took 2 days extra to complete the installation, no one ever picks the phone when I call, never reply email, the mechanic disconnect the sensors of the car, now the car unable to read the surrounding. Trying to call the shot and never get to hold of anyone

ying X. 
Rating:
5.0

Perfect

PENGWEI C. 
Rating:
5.0

Customer did not leave a comment.

BORIS L. 
Rating:
3.0

They got return to wrong location

EDWARD GARY C. 
Rating:
3.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY C. 
Rating:
5.0

It is a very good customer service

YONG G. 
Rating:
4.0

Impressed with how easy the process is.

Robert N. 
Rating:
1.0

The person who help me is not too friendly

ANYA E.  |  First Impressions 
Rating:
5.0

better customer waiting area

Rudolph T. 
Rating:
5.0

Customer did not leave a comment.

WESLEY P. 
Rating:
5.0

Customer did not leave a comment.

FRANK F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Wonderful experience from start to finish! Highly recommend this store.

Tu T. 
Rating:
3.0

Customer did not leave a comment.

ariane j.  |  Overall Experience 
Rating:
5.0

Great staff. Always helpful. And definitely very understanding during the pandemic.

JILL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danika L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
2.0

Our trailer got ants - the staff didn't know if pest control was used ever or when the last time was. Debris like nails and other construction material were everywhere. The boat in the spot behind us often parked one to two feet into our space. The gate was broken and left open multiple times.

Pamela W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carin a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T.  |  First Impressions 
Rating:
5.0

Jacob was very nice and very helpful and made our whole experience less stressful thank you for all your services and help!

Jesse M.  |  Online Move In 
Rating:
5.0

Over all I was a satisfied customer.

Judy R.  |  First Impressions 
Rating:
5.0

Greg was SOOO helpful and I Thank him ... Excellent service ...I am so Pleased with the service ...!!!

ronald J.  |  First Impressions 
Rating:
5.0

Highly responsive staff, friendly, with fair rates. Excelllent, safe, affordable place to store my RV. Location manager and other staff are very responsive. Highly recommend.

steve t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MATTHEW J.  |  First Impressions 
Rating:
5.0

The staff was very friendly and accomodating.

Jennifer C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reynaldo R.  |  First Impressions 
Rating:
5.0

Thank you for being so accommodating!

Angeli A.  |  First Impressions 
Rating:
5.0

Greg Ordonez exemplified excellent customer service solutioning my case.

regnial a.  |  First Impressions 
Rating:
2.0

I had reserved a unit of my liking, come to find out they didn't had my reservation. I also rented a truck but they didn't have it when I arrived. ( they ended up giving me a bigger one at same rate) but the fact that I had to wait when I had done the online reservation plus I had to go home and try to find a unit that I could used to no success I ended up renting one there indoors which made my moved a lot harder plus delayed my whole day.

jose a.  |  First Impressions 
Rating:
3.0

Nice friendly staff. However, they are working on correcting a rodent problem in some of the units.

Kenneth w.  |  First Impressions 
Rating:
5.0

Excellent and quick customer service. Thank you Caileigh.

Sakura F.  |  First Impressions 
Rating:
5.0

Was helped immediately and was quickly able to complete contract for RV space.. All questions were answered and the U Haul employee even walked me out to see the site.. Great experience..

william m.  |  First Impressions 
Rating:
5.0

Great service, friendly staff!

ARTURO T.  |  First Impressions 
No reviews have been submitted for this location.

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