Customer Reviews for U-Haul Moving & Storage of Downtown

4,834 reviews

808 E Washington Blvd   Fort Wayne, IN 46803
(@ Francis)

(260) 424-7724

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(260) 424-7724

808 E Washington Blvd
Fort Wayne, IN 46803
(@ Francis)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

TIAWAN J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARRELL M  |  Overall Experience 
Rating:
3.0

Price changes often, I have stores with you over 10 years and I have paid for every service received from you. No appreciation from the company for my commitment to your service. No perks?!

SANDRA N  |  Overall Experience 
Rating:
2.0

The young man that helped me was excellent. The manager on the other hand talked poorly about the employees while doing a FaceTime with an employee in the ears at the customer and other employees.

Tiffany m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eluteria N  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Regina P  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Renee S  |  Overall Experience 
Rating:
2.0

With in 24 hours of using my debit card at this location I received fraud alerts from my bank that my debit card had been used for unauthorized purchases. The travel staff working this location is in trustworthy.

CAROL M  |  First Impressions 
Rating:
5.0

N:A

Nashon W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elena l  |  First Impressions 
Rating:
5.0

None

jeffery A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arbrey B  |  First Impressions 
Rating:
2.0

I have always patronized Uhaul fir moving and storage. However this experience has been the worse. The staff at Washington Blvd, FtWaybe IN talks down to paying customers. Worse I rented larg storage unit and each time I checked in there was evidence of mouse infestation. Swept dead adult mice out of doorway on two occasions and upon moving out found shredded mouse nesting in my clothing, bed linens and upholstered sofa. They ripped apart stored paper towels and books and set up camp in my belongings. Dead baby mouse carcass under sofa cushion and mouse droppings and urine stains. Pics document proof of infestation. I really would like Uhual to take responsibility by footing the bill for professional steam cleaning, disinfecting and sanitization of my furnishing....not to.mention the loss of certain items I just threw into the trash. The smell.of urine and droppings is horribke nowcthat my furniture and belongings are in mew apartment. The deeply affect me as I suffer from severe asthma associated with animal dander and droppings such as cat litter box that is not kept cleaned and cleared of waste. I will.be reaching out to corporate for a resolution. Otherwise; my experience would have been flawless as it has been in past years.

tammie h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randa H  |  First Impressions 
Rating:
3.0

The units are pricey for the size.

ROBIN A  |  First Impressions 
Rating:
2.0

I paid my fee for the month early because I would be out of town when it was due. When I returned from vacation I was sent several emails stating I had not paid my monthly fee and had serious charges for late fees. I had my receipt and the person at UHaul did not print all of my receipts but it had that I had paid early. The lady was rude and told me " next time you will have to pay late fees"! I politely told her that I would not be paying for any mistakes they made in the future and that I would probably be moving my things to another storage place. I have had my unit for many years and has always paid.

SANDRA N  |  First Impressions 
Rating:
4.0

Older facility stairs to second floor.

John C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sabrina M  |  First Impressions 
Rating:
5.0

Everything was good with the small exception that there was a dead and desiccated rat under the door of my unit when I went to move out. Everything inside seem to be fine, but it was still unnerving.

andrew b  |  Overall Experience 
Rating:
4.0

The facility as a whole is fine. However I'm taking away one start because stairs are not the thing when storing items. The stairs would normally have been a deal breaker for me.

Erin B  |  First Impressions 
Rating:
2.0

Communication between stores was frustrating. I reserved a storage unit on the phone with someone, they made the reservation. When I got to my location, the U-Haul location didn’t have my reservation at all. I also was told I could drop off at the location I was going. Because the national system was off, I was asked to drive to a location an hour away, instead of the current location was at. It was pretty frustrating.

Juan A  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Nathaneal M  |  Overall Experience 
Rating:
5.0

Great service and place was very helpful and clean

David r  |  First Impressions 
Rating:
3.0

Ian and Kevin were super great!!! Both have great customer service every time we’ve encountered. Jeanette was okay at times. Dee(assistant manager) dresses inappropriately-shirt unbuttoned with cleavage showing and has a poor attitude towards customers also with staff. During my rental the overhead door was not operating and left open at all times for months…I didn’t feel safe to enter during times the office was not open.

patricia j  |  Overall Experience 
Rating:
5.0

Everybody was helpful

WADE S  |  Overall Experience 
Rating:
5.0

Jeanette and the man with a beard and glasses made my experience so easy. Jeanette made sure she went over everything with me thoroughly and made sure I understood what was going on. She helped me get checked in and checked out. She was very kind and you can tell she works very hard. The man (I wish I knew his name he was working 5/22/23 with Jeanette) was very helpful as well. He looked at me like a person not just a way to make money. they deserve recognition for the work they do. Thank you.

lilly l  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lekisha h  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Theresa T  |  Overall Experience 
Rating:
3.0

I changed my mind at last minute or just around 24 hours after renting the storage unit and decided I didn't want or still need to rent it I it's been 12 days and I still haven't received my refund or a even a call back on this matter and then the manager goes on vacation Respectfully Larry W.Biller 03/15/2023

Larry B  |  Overall Experience 
Rating:
5.0

Your staff was above and beyond I had a great time interacting with each and every one of them. The only thing I would say is maybe get some more carts let customers know you don't have an elevator to that 2nd floor and maybe I down the heat and there are little cuz it's like death in there but other than that everything was superb great location great staff would recommend to anyone

Laurie W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Julius C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

IAN K  |  Overall Experience 
Rating:
5.0

It was a pleasure working with the general manager Ian K. He provided exceptional customer service! Dale Powers

Dale P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kris L  |  Overall Experience 
Rating:
4.0

Although my furniture and mattress was ruined my paint and water the experience with the staff, their willingness to help was above average.

Adidas M  |  Overall Experience 
Rating:
5.0

I will always use and talk about the service I received. They went beyond not just there job. They took my personal problem to heart went out of there way.

Lee L  |  First Impressions 
Rating:
5.0

Ian was phenomenal and highly knowledgeable and helpful! The staff working there was friendly and also will to help!

Adidas M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Latoya P  |  Overall Experience 
Rating:
5.0

Friendly and efficient

IAN K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrone H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marliyah M  |  First Impressions 
Rating:
5.0

Staff was very helpful. I'm moving out of state and didn't realize I needed 2 storage units but Kevin was very helpful and understanding. I was already frantic because I didn't think you guys had another empty one for the rest of my stuff but Kevin found me one which was very helpful. My friends and I believe he should be promoted to general manager I would work for someone like Kevin anyway of the week. Thank you for everything Kevin

megan g  |  First Impressions 
Rating:
5.0

Only complaint is the temp in the storage area. It was hot enough to cook in

jie T  |  First Impressions 
Rating:
4.0

The space (8x8x6) is kind of small considering the price but despite that everything was great. The storage space is easily accessible and has flexibility of accessing it 24h. I got the first month storage free included in the one way U-Haul truck that I got. It was very convenient at the time I was moving and needed storage immediately.

Eunice M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRITTANIE T  |  First Impressions 
Rating:
4.0

I would like to give the most props to Jeanette!!! She checked us in with ease and made that step as simple as I think it could be. Fast forward to later in the day. My Son and myself went back to the storage facility to unload the truck and found our unit with a lock on it! Once again Jeanette came to the rescue and found a different unit, opened that one up and there were items already in it! Finally got us an empty and the rest is history! Give Jeanette a raise!!! She deserves it!!!! Thank you Jeanette!!! Don Snyder

Don o  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IAN K  |  Overall Experience 
Rating:
5.0

Jeannette, Ian and fellowEmployees were great!

Willie W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry B  |  Overall Experience 
Rating:
4.0

Thank you

Nandi c  |  Overall Experience 
Rating:
5.0

I'm very glad that my friend Dee can help me out as I'm going through a rough time right now. And I appreciate everything she has done for me as she was very helpful on everything.

Crystal H  |  First Impressions 
Rating:
5.0

Easy, clean and affordable

IAN K  |  Overall Experience 
Rating:
2.0

Bad customer service, predictive staff. Had a problem with another customer, young dude was parked in. handicap space I said some thing about it we went out side , he had a gun an the staff member could only yell in my ear. I had my unit for over two years an never was late on a payment. Glad I'm out of there !

STEVE G  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shalena C  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Liani T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Drew F  |  First Impressions 
Rating:
1.0

The store had no storage units available (all units had physical locks on them), despite the computer system saying that they did. I was trying to get a storage unit to move into that day and there were a couple other options that were open on Sunday. I'm on a really tight schedule and lost a critical day due to this error. Staff in store was unable to contact their GM to resolve the situation at the time and stated that GM had limited availability the next day to get a resolution. Thus far I've spent over 30 minutes of my work day on Monday on hold in the hopes of getting this resolved. Seems unlikely, hoping for a refund at this point.

ROBERT D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IAN K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IAN K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEVE G  |  Overall Experience 
Rating:
5.0

Clean

KRISTI L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stacy e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacy e  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darnell H  |  Overall Experience 
Rating:
2.0

The unit was not what was explained when I came into the location. The worker lied about what could be stored into the unit! The facility is dirty and the space was not well planned at all. There are safety and security issues as well!

Tonya B  |  Online Move In 
Rating:
1.0

The whole time I was there You guys was able to take money off card without a problem and you want to charge me a late fee. No Sir

AGNUS W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas T  |  First Impressions 
Rating:
5.0

Ian & his staff are excellent. I had rented spaces 100 & 102 the past few years and Ian and his team are AWESOME!!!!

ROBERT S  |  Overall Experience 
Rating:
5.0

Thank you for your help & assistance with my storage & moving needs!

Jamie P  |  Overall Experience 
Rating:
5.0

I moved out of town approx. 100 mile trip. U Haul helped me to accomplish everything and they were so friendly and explained all the details to me. I purchased from U Haul all my moving supplies needed to pack up my home. They had so much to choose from I did not have to go anywhere else to get one single item. I rented a Truck for a one-way trip that process went much smoother than I thought it would. I was also able to get a dolly and packing cloths to cushion my furniture and glass table tops for a very small fee. Then finally I rented a storage unit in the new city I moved to; it was large enough to hold all my furniture, household items, clothes & boxes. And the 1st month was free of charge!! By now I am exhausted from the move and I originally was supposed to drop off the truck at a different location closer to my new home. However, they allowed me to return it at the U Haul storage location. U Haul made this overwhelming move to a new city smooth, calm and friendly. Mind you I just buried my Mom a few days prior. I received excellent customer service from 3 different locations. With my Mom's death my emotions were on edge not to mention all the work to move to a new city. U Haul is to be commended on how much they helped a single women and I admit I was a emotional mess the entire time. I am so grateful to all the staff and I want U Haul Management to know JOB WELL DONE! A very satisfied customer, Patricia

Patricia A  |  First Impressions 
Rating:
1.0

I have decided I will probably look elsewhere for moving and storage needs in the future. If the system isn’t down, the employee working has no idea what is going on. I keep giving Uhaul another chance but at this point 3 strikes and you are out.

Rhonda J  |  Overall Experience 
Rating:
5.0

Prompt and professional service.

Marynetta H  |  First Impressions 
Rating:
5.0

great experience with both storage and truck rental

KEYSHA T  |  Overall Experience 
Rating:
5.0

good services

JOSE V  |  First Impressions 
Rating:
5.0

I was treated extremely well, by a friendly and professional staff. Keep up the good work.

Andrew T  |  First Impressions 
Rating:
5.0

The staff there was phenomenally helpful all the way around making a stressful time easier. I’d definitely go back if I needed storage or trailer rental

Justin K  |  First Impressions 
Rating:
2.0

Staff needs to have more training and customer service.

AIMEE H  |  Overall Experience 
Rating:
5.0

Really friendly staff, manager is really cool and understanding. Good price for what if offered. Clean place. Professional environment. 10/10 service and experience.

tyler h  |  Overall Experience 
Rating:
5.0

Great Place! Thank you for your help!

Rebeca S  |  Overall Experience 
Rating:
5.0

I really appreciated U haul being there when I needed them. I had to do an extended rental and it was a very easy and efficient process.

Barbara P  |  First Impressions 
Rating:
5.0

Everything worked like clockwork. Staff was helpful, the facility was clean and well lit and accessible. Many thanks to all.

connie m  |  Overall Experience 
Rating:
5.0

Good

Rebeca S  |  First Impressions 
Rating:
4.0

Very courteous and helpful staff

Cara D  |  Overall Experience 
No reviews have been submitted for this location.

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