Customer Reviews for U-Haul Moving & Storage of Downtown

3,304 comentarios

1836 S Arapahoe St   Los Angeles, CA 90006
(N of the 10fwy NW of Hoover & Washington)

(213) 746-5910

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(213) 746-5910

1836 S Arapahoe St
Los Angeles, CA 90006
(N of the 10fwy NW of Hoover & Washington)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

It is the best place in Downtown that they showed great and convenient services and so kind to customers compared to other shops. Also it has large parking lot so it was easy to park my car and Uhaul trucks.

Joseph P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lawrence W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus R. 
Clasificación:
5.0

Extremely Helpfull!!!

Jose D.  |  First Impressions 
Clasificación:
5.0

Yolanda was great

Darius F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN C. 
Clasificación:
5.0

Great5 Team

Michael Y. 
Clasificación:
5.0

Yolanda and her crew make life easier when it comes to rent trucks. I've been their client for years.

Miguel H. 
Clasificación:
5.0

Me atendieron muy amablemente

Jaime V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

The 10' trucks should ALWAYS come equipped with ramps. Luckily, I had used quick thinking utilizing a large piece of scrap plywood left over from home renovations to load two stoves and a very Large refrigerator. I was shocked and disappointed when I learned that it wasn't standard with the rental. The extra time that it took for me to find plywood, I lost valuable time leading me to return the truck 2 hours past the time that it was due back on the lot.

Bruce A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus J.  |  First Impressions 
Clasificación:
1.0

The person at the counter was on her phone playing a game throughout the entire check in process. She was not at all cordial and did not have a mask on.

Alejandro S. 
Clasificación:
4.0

Everything was ready on time and your personnel handled everything in an efficient manner; from inside office to personnel outside helping with vehicle readiness to U-box prep. Satisfied…M. Ron Fernandes

MICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

tae hoon N. 
Clasificación:
5.0

Fast and convenient return

MARIE L. 
Clasificación:
4.0

You did not warn of the ending return process and almost made us pay the convenience fee. I hope that is a not a practice of trying to extort the convenience fee for returns. Would like more clarification of pickup and return processes.

KYLE B. 
Clasificación:
5.0

You need to make it easier to search for the actual U-Haul locations on google maps. It is hard to distinguish this location, which is an actual U-Haul location, from all of the “uhaul neighborhood dealers”, which are random parking lots with a couple trucks. Customers frequently go to the wrong location because there is no way to distinguish them.

STERLING W. 
Clasificación:
5.0

Staff were friendly and helpful.

Duncan S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Caleb B. 
Clasificación:
5.0

Top rated, nothing to improve at this time.

MICHAEL Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

connie K. 
Clasificación:
5.0

Devon (Sp?) was excellent, kind, friendly and had a great sense of humor. We met him Sunday, when we picked up the van. The tech that went through the van with us was also awesome. After the poor treatment I received at the 6th st. locale, I was super pleased at Arapahoe. The gentleman at 6th St. needs help, more sleep I guess, and a much better attitude. Moving is stressful and challenging, customers need help and some compassion. The guy at 6th St was neither kind nor helpful.

Delia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW F. 
Clasificación:
3.0

Excellent service and professionals. The only reason I didn't give it the highest rating is that there is no parking on the U-Haul lot, and very little parking on the street. Also, unfortunately, the place is located on a small residential street, so difficult to maneuver large vehicles in and out.

MICHAELS I. 
Clasificación:
5.0

Staff is very Professional and courteous.

MICHAEL Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

STERLING W. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenya j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David K. 
Clasificación:
4.0

The first day, the lady was a little rude. The last day, she was cool.

AISHA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leticia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Julio V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rehan A. 
Clasificación:
1.0

I was charged for dolly and pads which I verbally declined. I went back in and they couldn't refund and left a note for manager but couldn't provide me any documents. Have yet to be refunded. Additionally, both employees were engaged in inappropriate conversations consisting of repeated swearing. Also eating at desk and being dismissive of clients. Very bad experience.

CHEYENNE E. 
Clasificación:
5.0

Very satisfied and staff very helpful. Hats off to the worker by the name of DeVon, went over and beyond!!

TYRONE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anne T. 
Clasificación:
4.0

Pick up was smooth and quick. Staff was extremely friendly, attentive, and helpful. After hours drop-off was a bit off a mess. Lot was full, backed up and difficult to park.

VIDAUR D. 
Clasificación:
5.0

Make sure the appliance Dolleys doesn't have a ripped strap.. had to go back to exchange it. Other than that great service

NEFTALI H. 
Clasificación:
1.0

I traveled 8 miles and they tried to charge me $18 for gas. I finally traded the $18 for the pads I never got. It was a rip off plane and simple. If not for the rip off all else was OK except I did not get the moving pads/blankets I had paid for.

PETER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
1.0

These people are criminals

Owen M. 
Clasificación:
3.0

The inside of the truck had dirt on the floor, they forgot to get me the pads and dolly and about 2 miles in the check engine light went off. Luckily, I did not have any issues. The people were very nice, the lot is way too small for the number of trucks, so you block the street, or can barely navigate.

Kathryn M. 
Clasificación:
5.0

Was so pleasantly surprised by how easy it was to use this facility and how clean it was. Would recommend.

Deirdre O.  |  Overall Experience 
Clasificación:
4.0

Having issues with certain buttons on the website not working on my android. Couldnt take pictures of my id or the dashboard. The staff were very accommodating.

Gabrielle O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nian L. 
Clasificación:
3.0

Customer service was too slow,took forever to be seen and need more employees.

DENISE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ricardo V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald Z. 
Clasificación:
1.0

Mark the gas level correctly in the system. Update customer identified disputes with gas and other items in your system so there is no contention when they return the equipment. Have a manager on hand during normal business hours who can handle issues.

STANLEY F. 
Clasificación:
2.0

Location Location Location!!! It's A Very Small Location For U-Hsul Business... Highly Likely To Have An Accident Pulling Into The Street And Even More High Risk Returning U-Haul Property... Very Hostile Surrounding, Very Likely To Get Robbed Picking And Returning Equipment... But other Than That, U-Haul Has Very Skilled Customer Service Representstives

Anthony A. 
Clasificación:
5.0

Thoufual and helpful crew.

RODERICK M. 
Clasificación:
4.0

El cliente no dejó un comentario.

NATALIE H. 
Clasificación:
5.0

Gracias

FRANCISCO S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tiffany S. 
Clasificación:
3.0

Answer questions when asked.

MARVIN B. 
Clasificación:
5.0

Scheduling was easy and pick up was just as great. Was expecting it to be more complicated but to my surprise it was so much easier then anticipated. Having a smart phone was a must to be able to accomplish my rental. Overall excellent

Lorena H. 
Clasificación:
1.0

They charged me wrongly. I rented the van for one day but was charged for 2 days

ROHIT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY W. 
Clasificación:
5.0

Quick, friendly, efficient.

JOHN H. 
Clasificación:
4.0

Hassle-free relatively speaking. Told them I would be late to pick up my reservation and they gave me more time (and made me feel heavily obliged) I think this is not particular to the location but maybe a U-Haul policy in general that is a nice little scam U-Haul has going. You get a truck with a gas tank that is at some capacity (e.g. 3/8ths) and you're supposed to return it at that exactly (if a little less, you guys charge an arm and a leg per gallon) and what you end up doing is filling it up a bit more (e.g. to 1/4) because you don't know how much it needs (unlike with a full tank) and so each time, the U-Haul people get back a little more gas. Lovely little scam

Bhavin S. 
Clasificación:
5.0

I was very grateful to the staff at my rental pickup location. We experienced some unexpected challenges with my hook up and they went over and beyond to assist me in getting on the road safely.

Raymond D. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
5.0

It was a very pleasant experience, I highly recommend it.

Pioquinto L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samuel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

UGOCHUKWU A. 
Clasificación:
3.0

Need to improve website to take two references. One reference was lost. Even when I called in they couldn't locate. It appears it overrode first entry despite clicking proper link. Customer service is good but reaching them took very very long time for each phone number ( verification vs general). Hoping it is a weekend issue for phone issue

Raja K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn A. 
Clasificación:
3.0

The facility was in Downtown L.A. so it was par for the area, but parking. the facility was not large enough for equipment to be pulled thru and out without 3-point turn which wasn't good. Other than that it was average.

JOSE R. 
Clasificación:
5.0

The woman that checked me in was awesome. The use of technology was a good surprise. I was somewhat dreading the process but overall they had me in and out. No complaints. I would definitely have no problem coming back or recommending this location.

MICHAEL D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Laura D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

michaell c.  |  First Impressions 
Clasificación:
4.0

The seat was broken. There is a wire sticking out and cut my skin open while get out of the driver seat

Zilu J. 
Clasificación:
1.0

I checked the fuel line before and after I used the truck. And filled the truck for 1.5 gals, but I only drove for 4 miles, it is definitely within 1.5 gals cost. But when I returned the truck, was charged for $8.62, the agent told me the fuel line was almost the same, but only less for a little bit, so have to be charged the fee. Cannot accept the reason and will not recommend it to any one if the charge took effect.

HAORAN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madison D. 
Clasificación:
5.0

Always great service and clean vehicles.

Michael Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

david S. 
Clasificación:
3.0

El cliente no dejó un comentario.

steve M. 
Clasificación:
3.0

was asked to show lease for the first time? got charged the $25 fee even though i declined it

GAURAV B. 
Clasificación:
3.0

None of the confirmation emails or texts were working

EVAN S. 
Clasificación:
3.0

I spent 25 minutes checking in (even though I had a reservation) and then had to go and dispute my final price after I returned it as they tried charging me $40 over what the true cost was. The woman behind the counter was very helpful though :)

dakota J. 
Clasificación:
4.0

the staff gave me a cargo van with one low tire and broken side mirrors. He said it's ok and I was in a hurry so I went with it. No accidents happened luckily but your car needs to be fixed

XUXIN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS H. 
Clasificación:
5.0

The stuff there are really friendly and helpful

YATING G. 
Clasificación:
5.0

Todo el servicio está muy bien, gracias

EDGAR C. 
Clasificación:
4.0

The truck stalls too much even when there was no load. It goes forth and backwards like as if I'm stuck in gear Shift. Overall good experience

Xun X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arman S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCELLE C. 
Clasificación:
5.0

Excellent experience - stayed in contact, responsive via phone, materials arrived safely.

jesus M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANUTE A. 
Clasificación:
5.0

Had to upload photos of my DL when checking in, hope you can allow us to do it in advance to save time for others.

Guang Z. 
Clasificación:
4.0

For peak hours, it would help to have more than 1 staff member on site

Julia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

XUHAI S. 
Clasificación:
5.0

Please please please consider having some models with cruise control for longer drives. Its actually painful to be that active on the gas when driving 20 hours on a loaded uhual.

CAMERON N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSALIND D. 
Clasificación:
3.0

Convenient location and pretty efficient.

IAN G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
3.0

I've been to this location twice and both times, the person at the front desk had a sour demeanor (same woman both times actually). During this visit, all was fine u til I returned the vehicle and the receipt showed a charge double what I was quoted. Turns out the person who gave me the vehicle gave me wrong information about how after-hour returns are handles, so I was charged double. When I tried resolving the issue over the phone, I was transferred to customer service, for whom I waited for over twenty minutes to answer the phone. I finally gave up. This really soured me on UHaul.

Natalie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

sammi t.  |  Overall Experience 
Clasificación:
1.0

It's your people that make things happen both the latina woman in general morning and the black woman in the afternoon did their best under the circumstances. In the afternoon the black young woman was such a sweetheart with no one to help her in the overlapping time. She was a one woman show he jeopardizing her safety and any theft.

Jesus A.  |  First Impressions 
Clasificación:
3.0

The lady at the front counter was very very rude when I walked up to the counter. Then when I tried to return the lock that I didn't need, she would not find a way to give me a refund.

AISHA P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Akporvedirin O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kenya j.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Angel C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mohammad D.  |  First Impressions 
Clasificación:
5.0

Great location

Nathaniel E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Sampson R.  |  First Impressions 
Clasificación:
5.0

Great service!

John P. | Reservación
No se han enviado comentarios para esta ubicación.

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