Customer Reviews for U-Haul Moving & Storage of Downtown

3,340 reviews

1836 S Arapahoe St   Los Angeles, CA 90006
(N of the 10fwy NW of Hoover & Washington)

(213) 746-5910

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(213) 746-5910

1836 S Arapahoe St
Los Angeles, CA 90006
(N of the 10fwy NW of Hoover & Washington)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

RONALD T. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA P. 
Rating:
5.0

Customer did not leave a comment.

ANDRES R. 
Rating:
5.0

Service perfect.!!!

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
1.0

The elevator is broken, and no one cared to call ahead and say that I would have to walk up 6 flights of stairs to move. Sooooo messed up to not let someone know the elevator is broken, very cruel.

Megan J.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

BRIANA L. 
Rating:
5.0

Yolanda is awesome.

KEVIN Y. 
Rating:
1.0

Customer did not leave a comment.

Olivia S. 
Rating:
1.0

I had a reservation at the Atwater uhaul for 9:30 to pick up. I received a text confirming that it was 9:30. When I showed up they said the computer stated the reservation was at 7:30 and they had given my cargo van away. The uhaul employee found me another cargo van at the uhaul on Arapaho . They were very nice there but unfortunately the damage had been done and it caused me to be 30 min late for a job and to look VERY unprofessional!!!

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

MARLON T. 
Rating:
5.0

The manager, Yolanda, was extremely helpfull as well as all her staff. Great location to work with.

Jose D.  |  Overall Experience 
Rating:
5.0

Everything was great. The reception was helpful and courteous. I have been renting trucks and vans here for a long time. The customer service is the best. They make the experience of renting a vehicle smooth and simple. I will never go anywhere else. Thank you U-Haul Moving & Storage of Downtown. You have the best team.

Jean W. 
Rating:
5.0

Great job

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

Guilermo R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN Y. 
Rating:
5.0

just keep doing what you guys do already..

MICHAEL G. 
Rating:
2.0

This rental van, although new was a complete Dead on Arrival (DOA) disaster. It had previous electrical issues and yet somehow I ended up with it, heading by myself into the desert as the season changes to cold. I needed a reliable van and got one with draining electric issues and dead battery. The headlights lights flash on their own as well. I needed a new reliable van so I called to see if I can switch it out, they said yes there are plenty of vans to choose, and because I couldn't drop it off in Yucca Valley Uhaul because it was a local rental, I drove it back to LA 200 miles even though I just had a dead van with little to no cell reception and didn't get to complete my trip due to this. So when I arrived to switch out the van, they said that A. They didn't have any vans available, and B. They couldn't see any notes on electrical issues or roadside assistance that they could see in Uhauls system. C. So they did not believe me and D. Did not give a refund or E. Find another van for me and called the manager Yolanda who F. Did not offer a solution other than to come back the next day, but E. I wasn't planning to stay in LA overnight, and I don't want to just cancel my contract because F. My belongings were in the back so I would need to put them somewhere if I wasn't given a new van so I went and stayed overnight in a Spa. I came back to speak with Yolanda about my options and she was dismissive and defiant in being of assistance. Instead she accused me of trying to get money from her and that she didn't believe me that there was anything wrong with the electrical system again! I asked her why she could not see the notes in the van and she did not know. I asked why someone said that a van was available and she did not know. I asked if the was a van to switch out for another week and she said no. She became shirt with me and said I she will check why the system wasn't working and call me back tomorrow. She did not call me back. I called her and talked with multiple people because Yolanda was not there. She did not call me back again. I called and spoke with various people at the location and play the main customer service. Customer service could see my vans electrical roadside assistance update and the location did not. Finally I got ahold of Yolanda and she said that I was holding her van hostage because I wanted to switch it out, not cancel the contract and then have nothing reserved because there is nothing available...and the holiday season is coming and Fed Ex etc are now renting extra vans out for commercial delivery..so I was trying to get ahold of someone who can help me at Uhaul. Finally, Yolanda says she can now see the electrical issues I had and the roadside assistance that she claimed I was not being truthful about. So she offered a refund of one day $20! I had now gone through all this trouble for $20? So I decided to take the van back. But, because the van has been parked on the street in DTLA it was broken into, two windows smashed, and my belongings stolen out of the back. After making a series of phone calls and reports to police and insurance and American Express I dropped off the van and returned it with the Uhaul attendant saying that my contract was still open until Yolanda called me back the next day. The next day she did not call back. I called twice and talked to customer service representative finally who told me information that that van had previously had multiple electrical and battery issues! Yolanda would have also taken my van and given it to someone else even after having another electrical problem. This van has some kind of major previous and existing issues. I request Uhaul refund me for these days using this faulty vehicle with known previous electrical issues and hope they can find a way to also not charge me for the broken windows. I should be with a working reliable van in the middle of the desert, not in the middle of LA being vandalized. And I shouldn't have to prove myself to a Uhaul manager. And I shouldn't have to pay for this lemon.

Tristan B. 
Rating:
5.0

Perhaps a frequent mile discount on your next rental!

ARTURO C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS P. 
Rating:
5.0

Customer did not leave a comment.

Darin S. 
Rating:
5.0

Customer did not leave a comment.

DENEKA D. 
Rating:
5.0

Customer did not leave a comment.

Louis S. 
Rating:
4.0

Courteous service. They had problems with the Uhaul computer system but were understanding and tried the best they could to accommodate everyone. They were very helpful in hooking up and demonstrating how the trailer operates and safely checking the electrical connections. Same courteous approach on returning the trailer. As I was leaving he even checked my car tires.

James C. 
Rating:
4.0

Customer did not leave a comment.

INOCENTE C. 
Rating:
5.0

Customer did not leave a comment.

Kevin Y. 
Rating:
5.0

Customer did not leave a comment.

Sampson R.  |  Overall Experience 
Rating:
5.0

Keep doing what you are doing.

Michael Y. 
Rating:
4.0

Customer did not leave a comment.

Nick B. 
Rating:
5.0

exellent and fast

Jose Felipe G. 
Rating:
4.0

I just completed my comments a moment ago; it appears it was not submitted properly! I will attempt to do this one more/last time. Overall I was satisfied with my experience with U/guys..Uhaul. I have rented a Van 3 to 4 times in the last few weeks. The manager, Yolanda and others on down the latter were efficient and mostly polite. I had a unique problem that after several and call/waiting (forever) calls finally got resolved. I also would like to credit the youngsters that work in the lot! These young guys were most efficient and polite. In fact to me they were the best part of my experience with you guys! I am retired but have been in mid/senior management for 50 years with major corps. I know of what I SPEAK! Do not forget about those folks that do the hands on work day in and day out. They, indeed are the backbone of your continued success! Michael Ronald Fernandes W. Los Angeles, CA. 90025 (Present Customer)

MICHAEL F. 
Rating:
3.0

Customer did not leave a comment.

ANA S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS V. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO P. 
Rating:
1.0

Unfriendly and they really don't care to help the low income people like myself in the area. Also the trucks run horrible, smell horrible, and I'm just an unhappy customer thanks for taking my money, I don't have much of it.

DREVONTAE A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

It is the best place in Downtown that they showed great and convenient services and so kind to customers compared to other shops. Also it has large parking lot so it was easy to park my car and Uhaul trucks.

Joseph P. 
Rating:
3.0

Customer did not leave a comment.

Lawrence W. 
Rating:
5.0

Customer did not leave a comment.

Jesus R. 
Rating:
5.0

Extremely Helpfull!!!

Jose D.  |  First Impressions 
Rating:
5.0

Yolanda was great

Darius F. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Great5 Team

Michael Y. 
Rating:
5.0

Yolanda and her crew make life easier when it comes to rent trucks. I've been their client for years.

Miguel H. 
Rating:
5.0

Me atendieron muy amablemente

Jaime V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

The 10' trucks should ALWAYS come equipped with ramps. Luckily, I had used quick thinking utilizing a large piece of scrap plywood left over from home renovations to load two stoves and a very Large refrigerator. I was shocked and disappointed when I learned that it wasn't standard with the rental. The extra time that it took for me to find plywood, I lost valuable time leading me to return the truck 2 hours past the time that it was due back on the lot.

Bruce A. 
Rating:
5.0

Customer did not leave a comment.

Marcus J.  |  First Impressions 
Rating:
1.0

The person at the counter was on her phone playing a game throughout the entire check in process. She was not at all cordial and did not have a mask on.

Alejandro S. 
Rating:
4.0

Everything was ready on time and your personnel handled everything in an efficient manner; from inside office to personnel outside helping with vehicle readiness to U-box prep. Satisfied…M. Ron Fernandes

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

tae hoon N. 
Rating:
5.0

Fast and convenient return

MARIE L. 
Rating:
4.0

You did not warn of the ending return process and almost made us pay the convenience fee. I hope that is a not a practice of trying to extort the convenience fee for returns. Would like more clarification of pickup and return processes.

KYLE B. 
Rating:
5.0

You need to make it easier to search for the actual U-Haul locations on google maps. It is hard to distinguish this location, which is an actual U-Haul location, from all of the “uhaul neighborhood dealers”, which are random parking lots with a couple trucks. Customers frequently go to the wrong location because there is no way to distinguish them.

STERLING W. 
Rating:
5.0

Staff were friendly and helpful.

Duncan S. 
Rating:
3.0

Customer did not leave a comment.

Caleb B. 
Rating:
5.0

Top rated, nothing to improve at this time.

MICHAEL Y. 
Rating:
3.0

Customer did not leave a comment.

connie K. 
Rating:
5.0

Devon (Sp?) was excellent, kind, friendly and had a great sense of humor. We met him Sunday, when we picked up the van. The tech that went through the van with us was also awesome. After the poor treatment I received at the 6th st. locale, I was super pleased at Arapahoe. The gentleman at 6th St. needs help, more sleep I guess, and a much better attitude. Moving is stressful and challenging, customers need help and some compassion. The guy at 6th St was neither kind nor helpful.

Delia M. 
Rating:
5.0

Customer did not leave a comment.

RON T. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW F. 
Rating:
3.0

Excellent service and professionals. The only reason I didn't give it the highest rating is that there is no parking on the U-Haul lot, and very little parking on the street. Also, unfortunately, the place is located on a small residential street, so difficult to maneuver large vehicles in and out.

MICHAELS I. 
Rating:
5.0

Staff is very Professional and courteous.

MICHAEL Y. 
Rating:
5.0

Customer did not leave a comment.

STERLING W. 
Rating:
5.0

Customer did not leave a comment.

kenya j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
4.0

The first day, the lady was a little rude. The last day, she was cool.

AISHA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN S. 
Rating:
5.0

Customer did not leave a comment.

Leticia C. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
4.0

Customer did not leave a comment.

Ron F. 
Rating:
1.0

Customer did not leave a comment.

Julio V. 
Rating:
5.0

Customer did not leave a comment.

Rehan A. 
Rating:
1.0

I was charged for dolly and pads which I verbally declined. I went back in and they couldn't refund and left a note for manager but couldn't provide me any documents. Have yet to be refunded. Additionally, both employees were engaged in inappropriate conversations consisting of repeated swearing. Also eating at desk and being dismissive of clients. Very bad experience.

CHEYENNE E. 
Rating:
5.0

Very satisfied and staff very helpful. Hats off to the worker by the name of DeVon, went over and beyond!!

TYRONE B. 
Rating:
5.0

Customer did not leave a comment.

Kevin B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anne T. 
Rating:
4.0

Pick up was smooth and quick. Staff was extremely friendly, attentive, and helpful. After hours drop-off was a bit off a mess. Lot was full, backed up and difficult to park.

VIDAUR D. 
Rating:
5.0

Make sure the appliance Dolleys doesn't have a ripped strap.. had to go back to exchange it. Other than that great service

NEFTALI H. 
Rating:
1.0

I traveled 8 miles and they tried to charge me $18 for gas. I finally traded the $18 for the pads I never got. It was a rip off plane and simple. If not for the rip off all else was OK except I did not get the moving pads/blankets I had paid for.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
1.0

These people are criminals

Owen M. 
Rating:
3.0

The inside of the truck had dirt on the floor, they forgot to get me the pads and dolly and about 2 miles in the check engine light went off. Luckily, I did not have any issues. The people were very nice, the lot is way too small for the number of trucks, so you block the street, or can barely navigate.

Kathryn M. 
Rating:
4.0

Having issues with certain buttons on the website not working on my android. Couldnt take pictures of my id or the dashboard. The staff were very accommodating.

Gabrielle O. 
Rating:
4.0

Customer did not leave a comment.

Nian L. 
Rating:
3.0

Customer service was too slow,took forever to be seen and need more employees.

DENISE M. 
Rating:
3.0

Customer did not leave a comment.

Ricardo V. 
Rating:
5.0

Customer did not leave a comment.

Ronald Z. 
Rating:
1.0

Mark the gas level correctly in the system. Update customer identified disputes with gas and other items in your system so there is no contention when they return the equipment. Have a manager on hand during normal business hours who can handle issues.

STANLEY F. 
Rating:
2.0

Location Location Location!!! It's A Very Small Location For U-Hsul Business... Highly Likely To Have An Accident Pulling Into The Street And Even More High Risk Returning U-Haul Property... Very Hostile Surrounding, Very Likely To Get Robbed Picking And Returning Equipment... But other Than That, U-Haul Has Very Skilled Customer Service Representstives

Anthony A. 
Rating:
5.0

Thoufual and helpful crew.

RODERICK M. 
Rating:
4.0

Customer did not leave a comment.

NATALIE H. 
Rating:
5.0

Thanks

FRANCISCO S. 
Rating:
1.0

Customer did not leave a comment.

Tiffany S. 
Rating:
3.0

Answer questions when asked.

MARVIN B. 
Rating:
5.0

Scheduling was easy and pick up was just as great. Was expecting it to be more complicated but to my surprise it was so much easier then anticipated. Having a smart phone was a must to be able to accomplish my rental. Overall excellent

Lorena H. 
Rating:
1.0

They charged me wrongly. I rented the van for one day but was charged for 2 days

ROHIT K. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Quick, friendly, efficient.

JOHN H. 
Rating:
4.0

Hassle-free relatively speaking. Told them I would be late to pick up my reservation and they gave me more time (and made me feel heavily obliged) I think this is not particular to the location but maybe a U-Haul policy in general that is a nice little scam U-Haul has going. You get a truck with a gas tank that is at some capacity (e.g. 3/8ths) and you're supposed to return it at that exactly (if a little less, you guys charge an arm and a leg per gallon) and what you end up doing is filling it up a bit more (e.g. to 1/4) because you don't know how much it needs (unlike with a full tank) and so each time, the U-Haul people get back a little more gas. Lovely little scam

Bhavin S. 
Rating:
5.0

I was very grateful to the staff at my rental pickup location. We experienced some unexpected challenges with my hook up and they went over and beyond to assist me in getting on the road safely.

Raymond D. 
Rating:
3.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

It was a very pleasant experience, I highly recommend it.

Pioquinto L. 
Rating:
3.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

UGOCHUKWU A. 
Rating:
5.0

Customer did not leave a comment.

Amber D.  |  First Impressions 
Rating:
3.0

The lady at the front counter was very very rude when I walked up to the counter. Then when I tried to return the lock that I didn't need, she would not find a way to give me a refund.

AISHA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kenya j.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sampson R.  |  First Impressions 
Rating:
5.0

Great service!

John P.  |  Reservation 
No reviews have been submitted for this location.

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