Comentarios de los clientes para U-Haul Moving & Storage of Downtown Waterbury

They over estimated the 1/4 tank of gas when I picked up the truck and under estimate the 1/4 tank when I brought it back cost me $15 oh well

The location over charged me for the mileage that was driven. I google mapped it and it was less than the charged me.

Web check-in system did not work.

Make sure trucks are clean before renting. Have the right amount of gas in it or the right level on contract.

The entryway was very crowed at return of vehicle .

I recommended

Great customer service and very helpful. Steve

Alexis is awesome. Friendly, fast and professional

I made a reservation for 9am and the location did not open until 10am which caused a delay getting to my location and also caused me to be late to work that afternoon. I am truly disappointed

No improvements needed!

Alexis is Awesome.. Find more of her..

I've used uhaul located on bank street on several different occasions, and I must say. The young lady behind the counter is the best. She is always courteous, efficient, and professional, and greets the customer with that precious smile that warms the heart. She is A-1 in my opinion.

Friendly people. Well presentation. Clean, organized. Excellent service 👍. Will always return. Thank you.

Truck had steering issues was all over the road what made matters worst was it started snowing and the truck was even worst. Shifting was poor and the check engine light came on as well. Was stressful driving the truck. Let the center know about it and they said they would check the truck out no discount or anything

I have used this location few times and it doesn't disappoint

There used to be a lot of homeless that would use the bathroom and stay in storage units all day, which made it unsafe. The staff was not very accommodating. More often than not they would make you feel like you should be happy they’re helping you. Limited parking, low amounts of carts, and a dirty lobby all made for a bad experience!

Clean building. Staff very friendly. Kudos to UHaul at Bank Street location.

You have to keep swiping to operate the elevator and there's only 2 elevators which alternate operation.you can't use one until the other one is not in use.

The truck I used was a 15ft box truck which used 4 gallons of gas in 20 miles . That's crazy

1 they do not use mask 😷 2 first time i rent i use 6 miles. They charge me 108 3 i rent last week i use 18 miles they charge me 28 when i ask why. She toll me. Ok 23miles i can do any more””””. How is this posible

Check-in staff was efficient and friendly

No improvement was necessary

A lot of dashboard warning lights were on. We didn't have any issues but what if??

I attempted to use contactless check-in but the app did not work so I had to go inside. The staff were not wearing masks. One woman had a mask but she took it off, and the other woman who helped me did not have a mask. Please wear masks--it's the right thing to do for the health of the community.

N/a

Everything went well.

Its was very pleasant doing business with the staff

Overall was positive. Vehicle however mileage was approaching 100000 miles and getting loose.

Staff extremely pleasant and helpful

The manager Alexis Daigle was very professional. She was able to assist me with an issue and addressed my needs, was prompt, and acting on my request without hesitation. Best service I have experienced in years. Hats off to Alexis. I will use this facility again because this . Thank you. Stephen

"Words alone can't express the appreciation and gratitude I have for the staff going beyond the call of duty." Thank you!!!

I believe the person who helped me was Alexis and I have to say that she's very friendly, very professional. She has helped me several times over the summer and I find her to be very good. She is a great representative for your business.

Sill at sliding glass doors is difficult to push a cart across...

ThecU-Haul storage still Waterbury was very convenient for me and the staff is very friendly and helpful. The manager is a very understanding how to treat people. Thank you keep up the good work

Experience was great. Young lady was very nice and helpful. Easy process. Thank you.

Thank you all for making my transaction as seamless as possible!

Wonderful employee's.

The general manager is excellent

Move to a safer location

Excellent service

Pretty good just the way it is

I would say GPS would have been helpful for me as my phone died. "Shamika" the sales person was AWESOME!

Everything was professional and excellent customer service start to finish! Thank you for a stress free rental!

Everyone was very helpful and very nice when I picked it up and when I brought it back. Thank you so much for your service

The people were great. The truck performed as it should and everything went well.

Great place. Fast and efficient U-haul should offer discounts for frequent renters (awards program)

Manager/employee was very helpful and efficient. She was also polite.

General Manager Alexis was the best! Her staff were extremely helpful. Will definitely use this location again!

Include unlimited mileage in your rentals. I was of the opinion that it would be less to rent from uhaul as I have been a loyal customer however it was much more expensive and not worth the cost. I would not recommend uhaul to friends and family. The customer service was absolutely EXCELLENT. But the company and its hidden fees and high cost is horrible

honor agreed upon rental hoursinstead of demandin truck bereturned by3 pmor threaten to charge me double rate.!!! i also had this reservation for weeks.!! prior to pick up& my rate was not honored.!!!!!

Quick easy transaction. Vehicle was like new and was perfect for the job. Very satisfied

Very friendly and fast service.

Alexis is an asset to your company..

Good service and friendly staff

Soon as a left the Uhaul center the mirror on the driver side fell off. It had fresh glue on it. Since this was the last truck of that size I kept it but it was a serious hazard switching lanes and backing up. I soon realized that it was dangerous not having one side mirror. I called and mentioned this to the uHaul center and they said they were aware of the mirror issue. How can you rent a dangerous vehicle out like this without fully inspecting the truck. When I returned the truck later on I mentioned this issue again and the lady said she was going to reach out to the manager. No one ever called me and I was charged the full amount.

Open earlier on weekend

The only negative issue was the time it took for your computer system to process our purchase of packing materials.

While the staff was very nice and apologetic, I had a few issues with the service. I want to start by saying the woman working with us was new, so this is not her problem, but it was managements. Primarily I want to start off by saying NO ONE was wearing masks which is not okay right now. That was my primary issue because that’s a safety/health issue and i am at risk. This move was not optional and i expected Ubaul to comply with health & safety directiom put forth by the CDC. In addition, the manager was walking around the store getting really close to me and walking around the store while the woman helping us (clearly new to Uhaul) was struggling. Our check in process took 55 minutes which was frustrating for many reasons. I missed my move out slot in NYC and because of that, I lost my reserved parking spot for my building. Everything we moved had to be carried around the block to where we were able to find a spot. I do however appreciate that they let us keep the van until the next morning. Everyone was nice and apologetic it is just frustrating that the process took so long and that the staff was not respectful enough to understand that everyone else coming in and out of the building was wearing a mask. There are glass shields at the register (which frankly is not enough) but I had plenty of interactions with employees away from that desk.

Nothing everything great

I had to obtain a storage unit due to moving from my home to a temporary apartment and needing a place to store my goods. I found your facility convenient, clean, climate controlled, but above all that, your team was above and beyond my expectations. They made my experience easy and comfortable and very friendly. I would DEFINITELY recommend using your location for storage and moving needs!

The truck smelled like an ashtray. Inside of truck looked like it hasn't been cleaned in a long time.

A quick instruction on how to operate truck would have been appreciated.

Very friendly and helpful staff. Would highly recommend!

Not a thing...The customer service rep was good people. Quick and courteous and knew her job. She is a great asset to your company.

When a customer tells you that they did not receive their mattress cover from the pickup location and the pickup location employees told the customer they had to collect it from the drop off location you should believe the customer. I had a horrible experience in Philadelphia collecting the vehicle so to deal with negotiating with you about whether I had to pay for a mattress cover or not when I had already paid for one was not welcome.

We all go through life transitions along the way and face challenges that can be extremely difficult! Manager – Alexis Daigle has been extremely supportive! “Words alone can’t express the appreciation and gratitude I have for Alexis and her team, which is always helpful.”

Great place. Makes customer experience easy

Great service, and pleasant staff.

The clerk was very nice and helpful. Ty i will definitely recommend this location. Happy customer :)

I have never encountered a more caring efficient manager who goes above and beyond who is an exemplary human being.

Staff was very good. Facility was well maintained and managed. Thumbs up to Alexis and crew.

The staff at this location is terrible, I have had great service at franchise locations but this one is uhaul owned and the service is so bad uhaul should be ashamed and embarrassed, start swinging the axe and start with the manager.

Bless

the whole staff is great they all are the very best there should be more people like them

Never felt that my belonging were unprotected. Very clean and spacious. Definitely recommend, and will use again if needed!

The move went smoothly and the manager was very helpful

The manager and staff off Uhaul site is amazing, and also the staff, they are very professional and respectful, they treat their customers like family, they are patients and

Excellent facility.

The facility was clean and well-maintained. The staff was extremely helpful and mostly cheerful. All in all, it was a very easy move-in for a full three-bedroom house's worth of furniture and boxes.

Great staff, always willing to help.

The staff was very polite and friendly and did there job accordingly. As well as there maintenance team.

Excellent facility and great staff. Love the new lights in the storage area.

Staff was friendly, courteous and helpful. The process was smooth and easy!!!

Manager on site was awesome and very helpful.

Nice and clean good service

The staff was very helpful

The young lady that helped me was very professional.

Excellent customer service

***

The staff overall was good; but I must give special attention to Alexis the manager. Her service oriented skill is what definitely has me sold on this location.

We had the chance to meet Alexis and Rosa both of whom were very helpful and professional. I am glad to have this chance to say positive things about their work. They should be advanced first chance.

The young lady was amazing great personality and very service great experience excellent

Too early to tell. I just got the space recently.

It’s excelente

you people are great keep up the good work

I experienced excellent customer service with Alexis, who is the General Manager, as well as with other staff members.

Customer service by Chanene was great. She was polite, attentive, very helpful. Storage and hallways are clean, in good condition. Security measures are great!

I took a larger unit.very good management

Very nice & helpful associates. Moving from the southern state of Georgia where you don’t meet a stranger Ms Rivera made me feel right at home. My belongings are safe.

I would use uhaul again and again.

Easy, clean and secure.

Very nice staff

Alexis went beyond to help me. Very kind,respectful,courtesy,but most of all answered all my questions. Would recommend to family and friends.

They kept miss placing my keys to my lock so I closed down my storage there there to in organized on bank st in waterbury ct. Sorry.

Staff knowledgeable, friendly.

Thank you

Everything looks good for my knowledge.

Please remember for future: Communication between shifts is essentia & to Return calls in a timely manner.

Bathrooms need to be periodically attended to But other than that everything was fine and very convient!

absolute nightmare. Upon move out I discovered that rodents destroyed some of my belongings. To make matters worse my belongings were broken into. A lock I purchased from Uhaul. Me the only key holder

had no issues

Moved out early and questioned staff member if I would get a refund for the rest if the month.he said no uhaul doesn't do that.i rented there for almost 9 years except for complaining about mice all o

Thay miss lead me and let me have to go home leave the truck til the next day they tolled me my card could use to open the door till 12 in the night and it was 10pm and I couldn't get in back

Very well organized and maintained facility; easy to access

Very welcoming and easy process! Thank you.

Called identity thief uhaul manger Jason days prior to stop my stuff from being auctioned off by payin owe.My kid ss# was left in unit by accident.but instead he had his friends take it for $325

good !

A little confusing on both parts but worked out.

I felt that I was bothering the staff while I was there; more interested in the personal phone then customer service. Was lied to as well. I have used this storage facility since 2010, very disappoint

The best service I ever had, I will recomend the u- hall to my freinds. Thank you very much Santiago Arce.

The facility was very dirty mices all over the place and my stuff was full of mice drops my chairs I have to throw them in the garbage very upset with this situation .

Have nothing bad to say except there needs to be better rodent ( mice ) control. My sofa had been nibbled on and there was s dead mouse inside it.🙀 The insurance in took out covered my damages .

I emptied out the unit 2 days late & when I returned the entrance card they charged my credit card for the full month. I asked for a refund & they said no. After 2 yrs this is how they treat you.

Jewel in Waterbury

None

Very good

Staff was very knowledgeable of products need and very helpful.

I was helped by two young guys. They were extremely helpful and considerate. I appreciate their customer service. I am very satisfied.

Jason and his staff were excellent... would do it again!

No comments

Everything was fine.