In my opinion, keep doing what you're doing.JAMES H.
Customer Reviews for U-Haul Moving & Storage of Downtown Waterbury
Waterbury, CT 06708
(Across from the Waterbury Home Depot)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
the storag part is annoying!! to have to swipe the card every time you go up!! especially when your moving stuff in!!OTIS D.
El cliente no dejó un comentario.BRIAN P.
Staff was knowledgeable, attentive and helpful.donato g. | Overall Experience
El cliente no dejó un comentario.MERITA I.
El cliente no dejó un comentario.MARIA H.
Nothing to do the staff on duty where great as alwaysCARLOS S.
Although I understand the card access for security it sometime was inconvenient as you went up and down the elevator.Orlando O. | Overall Experience
El cliente no dejó un comentario.Ilana S. | Overall Experience
But they didnt returned my 12 days that the storage was not in use.JACQUELINE T. | Overall Experience
Length of time to open unit took a long time. Also the original unit was already in use so had to spend more time to fix it. (computer glich)cindy b. | First Impressions
Very Happy w/ Service...A New Home Owner & will be Using You Guys Again. Alexia was a Big help.!MARC C.
Fast and easy. People running the store were kind and very helpful.MICHAEL C.
El cliente no dejó un comentario.ZULEYKA B.
El cliente no dejó un comentario.KSHITEEJA K.
El cliente no dejó un comentario.Irene V.
There was a problem getting me access. The card keys didn't work. When I called the day of my move they said I didn't have a reservation when I had gone in person to make one. When I was given a storage unit and went to start unloading, the unit had a lock on it. I had to go back down to get another unit on a different floor. I ended up having to pay the movers an hour extra for all the delays.Mae C. | First Impressions
Rented a van when I got to the van app ask before taking the van to check if van was dirty it was i took pictures uploaded it them to the app showing the van was dirty. When I returned the van the app tried to charge me $25 for the pictures I posted showing van was dirty before I got in..looks as if the company is hungry for money and scamming customers to pay for things they didn't doAndres R.
The problem you’re expensive because manpower is not enough thats why they take many hours and the customer is the one going to spend a lot of money can’t you increase yr manpower pleaseSylvia L. | First Impressions
El cliente no dejó un comentario.daniel v. | Overall Experience
They over estimated the 1/4 tank of gas when I picked up the truck and under estimate the 1/4 tank when I brought it back cost me $15 oh wellJOHN M.
The location over charged me for the mileage that was driven. I google mapped it and it was less than the charged me.JASON S.
Web check-in system did not work.JOHN J.
Make sure trucks are clean before renting. Have the right amount of gas in it or the right level on contract.NYASIA B.
The entryway was very crowed at return of vehicle .Richard R.
El cliente no dejó un comentario.CHARLES R.
I recommendedJose S. | Overall Experience
El cliente no dejó un comentario.MALISA B.
El cliente no dejó un comentario.YASHIRA F.
El cliente no dejó un comentario.SHARON R.
Great customer service and very helpful. SteveSTEVEN S.
Alexis is awesome. Friendly, fast and professionalALLAN B.
I made a reservation for 9am and the location did not open until 10am which caused a delay getting to my location and also caused me to be late to work that afternoon. I am truly disappointedMICHAEL W.
No improvements needed!LAWRENCE B.
Alexis is Awesome.. Find more of her..ALBERT C.
I've used uhaul located on bank street on several different occasions, and I must say. The young lady behind the counter is the best. She is always courteous, efficient, and professional, and greets the customer with that precious smile that warms the heart. She is A-1 in my opinion.JAMES H.
El cliente no dejó un comentario.ALFREDO I.
El cliente no dejó un comentario.DWAYNE R.
El cliente no dejó un comentario.nancy n. | Overall Experience
El cliente no dejó un comentario.Elisabete F.
El cliente no dejó un comentario.Anthony L. | First Impressions
Friendly people. Well presentation. Clean, organized. Excellent service . Will always return. Thank you.Angel E. | Overall Experience
El cliente no dejó un comentario.kris l. | Overall Experience
El cliente no dejó un comentario.ELVIS T.
El cliente no dejó un comentario.david j. | First Impressions
Truck had steering issues was all over the road what made matters worst was it started snowing and the truck was even worst. Shifting was poor and the check engine light came on as well. Was stressful driving the truck. Let the center know about it and they said they would check the truck out no discount or anythingLewis S.
El cliente no dejó un comentario.ALBI B.
I have used this location few times and it doesn't disappointTHANDIWE N.
El cliente no dejó un comentario.CATHERINE B.
El cliente no dejó un comentario.Heraux S. | Overall Experience
There used to be a lot of homeless that would use the bathroom and stay in storage units all day, which made it unsafe. The staff was not very accommodating. More often than not they would make you feel like you should be happy they're helping you. Limited parking, low amounts of carts, and a dirty lobby all made for a bad experience!brian c. | Overall Experience
Clean building. Staff very friendly. Kudos to UHaul at Bank Street location.Paul D. | First Impressions
El cliente no dejó un comentario.YESENIA L.
You have to keep swiping to operate the elevator and there's only 2 elevators which alternate operation.you can't use one until the other one is not in use.Yvonne G. | First Impressions
The truck I used was a 15ft box truck which used 4 gallons of gas in 20 miles . That's crazyANTHONY L.
1 they do not use mask ðŸ˜· 2 first time i rent i use 6 miles. They charge me 108 3 i rent last week i use 18 miles they charge me 28 when i ask why. She toll me. Ok 23miles i can do any moreâ€â€â€â€. How is this posibleISAAC M.
El cliente no dejó un comentario.donna B.
El cliente no dejó un comentario.Zamin A.
Check-in staff was efficient and friendlyROBERT R. | First Impressions
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.YAHAIRA S.
No improvement was necessaryWILFRED R.
A lot of dashboard warning lights were on. We didn't have any issues but what if??DEBRA H.
El cliente no dejó un comentario.Roy G.
I attempted to use contactless check-in but the app did not work so I had to go inside. The staff were not wearing masks. One woman had a mask but she took it off, and the other woman who helped me did not have a mask. Please wear masks--it's the right thing to do for the health of the community.william L.
El cliente no dejó un comentario.Louis R.
El cliente no dejó un comentario.Kathleen M. | Overall Experience
El cliente no dejó un comentario.vincent V.
Everything went well.CARLETON D.
Its was very pleasant doing business with the staffrose q. | Overall Experience
Overall was positive. Vehicle however mileage was approaching 100000 miles and getting loose.MICHAEL T.
Staff extremely pleasant and helpfulMARGARET M. | Overall Experience
El cliente no dejó un comentario.CHRISTOPHER J.
El cliente no dejó un comentario.FRANKLIN M.
El cliente no dejó un comentario.victor g. | Overall Experience
El cliente no dejó un comentario.Marta R. | Overall Experience
The manager Alexis Daigle was very professional. She was able to assist me with an issue and addressed my needs, was prompt, and acting on my request without hesitation. Best service I have experienced in years. Hats off to Alexis. I will use this facility again because this . Thank you. StephenStephen N. | Overall Experience
"Words alone can't express the appreciation and gratitude I have for the staff going beyond the call of duty." Thank you!!!Paula C. | Overall Experience
El cliente no dejó un comentario.Joseph M.
El cliente no dejó un comentario.Ingrid K.
El cliente no dejó un comentario.patricia P.
El cliente no dejó un comentario.Brittany M.
I believe the person who helped me was Alexis and I have to say that she's very friendly, very professional. She has helped me several times over the summer and I find her to be very good. She is a great representative for your business.cassandra R.
El cliente no dejó un comentario.Anthony L.
Sill at sliding glass doors is difficult to push a cart across...Harry G.
ThecU-Haul storage still Waterbury was very convenient for me and the staff is very friendly and helpful. The manager is a very understanding how to treat people. Thank you keep up the good workGugwana M. | Overall Experience
Experience was great. Young lady was very nice and helpful. Easy process. Thank you.carlos P.
Thank you all for making my transaction as seamless as possible!Lakisha E.
El cliente no dejó un comentario.ALEXMI G.
El cliente no dejó un comentario.jennifer M.
El cliente no dejó un comentario.robert D.
Wonderful employee's.Jason K. | First Impressions
El cliente no dejó un comentario.ROBERTO F. | Overall Experience
The general manager is excellentterrence W.
El cliente no dejó un comentario.MARIO D.
Move to a safer locationBrian D.
El cliente no dejó un comentario.courtney C.
Excellent serviceFaisal N.
El cliente no dejó un comentario.Mary R. | Overall Experience
Pretty good just the way it isJoseph T.
El cliente no dejó un comentario.Margaret A.
El cliente no dejó un comentario.Ericka P.
I would say GPS would have been helpful for me as my phone died. "Shamika" the sales person was AWESOME!Kevin W.
Everything was professional and excellent customer service start to finish! Thank you for a stress free rental!Michael D.
Everyone was very helpful and very nice when I picked it up and when I brought it back. Thank you so much for your servicemargaret B.
The people were great. The truck performed as it should and everything went well.Robert P.
Great place. Fast and efficient U-haul should offer discounts for frequent renters (awards program)Allan B.
Manager/employee was very helpful and efficient. She was also polite.donato G.
General Manager Alexis was the best! Her staff were extremely helpful. Will definitely use this location again!Tarra S.
Include unlimited mileage in your rentals. I was of the opinion that it would be less to rent from uhaul as I have been a loyal customer however it was much more expensive and not worth the cost. I would not recommend uhaul to friends and family. The customer service was absolutely EXCELLENT. But the company and its hidden fees and high cost is horribleSABRINA F.
El cliente no dejó un comentario.Manuel G.
El cliente no dejó un comentario.michael M.
honor agreed upon rental hoursinstead of demandin truck bereturned by3 pmor threaten to charge me double rate.!!! i also had this reservation for weeks.!! prior to pick up& my rate was not honored.!!!!!John P.
Quick easy transaction. Vehicle was like new and was perfect for the job. Very satisfiedWARREN M.
Very friendly and fast service.Steven P.
Alexis is an asset to your company..ALBERT C.
Good service and friendly staffManuel T.
El cliente no dejó un comentario.ISIDRO S.
Soon as a left the Uhaul center the mirror on the driver side fell off. It had fresh glue on it. Since this was the last truck of that size I kept it but it was a serious hazard switching lanes and backing up. I soon realized that it was dangerous not having one side mirror. I called and mentioned this to the uHaul center and they said they were aware of the mirror issue. How can you rent a dangerous vehicle out like this without fully inspecting the truck. When I returned the truck later on I mentioned this issue again and the lady said she was going to reach out to the manager. No one ever called me and I was charged the full amount.Ranjit K.
Open earlier on weekendabdul S.
The only negative issue was the time it took for your computer system to process our purchase of packing materials.Cynthia S. | First Impressions
While the staff was very nice and apologetic, I had a few issues with the service. I want to start by saying the woman working with us was new, so this is not her problem, but it was managements. Primarily I want to start off by saying NO ONE was wearing masks which is not okay right now. That was my primary issue because that's a safety/health issue and i am at risk. This move was not optional and i expected Ubaul to comply with health & safety directiom put forth by the CDC. In addition, the manager was walking around the store getting really close to me and walking around the store while the woman helping us (clearly new to Uhaul) was struggling. Our check in process took 55 minutes which was frustrating for many reasons. I missed my move out slot in NYC and because of that, I lost my reserved parking spot for my building. Everything we moved had to be carried around the block to where we were able to find a spot. I do however appreciate that they let us keep the van until the next morning. Everyone was nice and apologetic it is just frustrating that the process took so long and that the staff was not respectful enough to understand that everyone else coming in and out of the building was wearing a mask. There are glass shields at the register (which frankly is not enough) but I had plenty of interactions with employees away from that desk.Debbie R. | First Impressions
El cliente no dejó un comentario.sherri A.
El cliente no dejó un comentario.William R.
El cliente no dejó un comentario.Rhonda S.
Nothing everything greatPASTERANT H.
El cliente no dejó un comentario.John A.
I had to obtain a storage unit due to moving from my home to a temporary apartment and needing a place to store my goods. I found your facility convenient, clean, climate controlled, but above all that, your team was above and beyond my expectations. They made my experience easy and comfortable and very friendly. I would DEFINITELY recommend using your location for storage and moving needs!Michelle S. | Overall Experience
El cliente no dejó un comentario.premnath S.
The truck smelled like an ashtray. Inside of truck looked like it hasn't been cleaned in a long time.JOSEPH M.
El cliente no dejó un comentario.James S.
A quick instruction on how to operate truck would have been appreciated.SHANE S.
Very friendly and helpful staff. Would highly recommend!Christopher T. | First Impressions
El cliente no dejó un comentario.CHRISTOPHER N. | Overall Experience
We all go through life transitions along the way and face challenges that can be extremely difficult! Manager - Alexis Daigle has been extremely supportive! "Words alone can't express the appreciation and gratitude I have for Alexis and her team, which is always helpful."Paula C. | First Impressions
El cliente no dejó un comentario.Pedro H. | Overall Experience
I have never encountered a more caring efficient manager who goes above and beyond who is an exemplary human being.TONIA C. | First Impressions
Staff was very good. Facility was well maintained and managed. Thumbs up to Alexis and crew.DONALD m. | Overall Experience
The staff at this location is terrible, I have had great service at franchise locations but this one is uhaul owned and the service is so bad uhaul should be ashamed and embarrassed, start swinging the axe and start with the manager.Michael W. | Overall Experience
El cliente no dejó un comentario.mary m. | Overall Experience
El cliente no dejó un comentario.otlaajang m. | Overall Experience
BlessBryan H. | Overall Experience
the whole staff is great they all are the very best there should be more people like themLEIGHTON M. | Overall Experience
Never felt that my belonging were unprotected. Very clean and spacious. Definitely recommend, and will use again if needed!Alisha L. | Overall Experience
The move went smoothly and the manager was very helpfulrose q. | First Impressions
The manager and staff off Uhaul site is amazing, and also the staff, they are very professional and respectful, they treat their customers like family, they are patients andedak e. | First Impressions
Excellent facility.kevin b. | Overall Experience
The facility was clean and well-maintained. The staff was extremely helpful and mostly cheerful. All in all, it was a very easy move-in for a full three-bedroom house's worth of furniture and boxes.deborah k. | First Impressions
Great staff, always willing to help.miguel t. | Overall Experience
The staff was very polite and friendly and did there job accordingly. As well as there maintenance team.natasha c. | Overall Experience
Excellent facility and great staff. Love the new lights in the storage area.kevin b. | First Impressions
Staff was friendly, courteous and helpful. The process was smooth and easy!!!joseph M. | First Impressions
Manager on site was awesome and very helpful.andrew w. | Overall Experience
Nice and clean good serviceIsabel D. | Overall Experience
The staff was very helpfulChristian S. | Overall Experience
The young lady that helped me was very professional.audie p. | First Impressions
Excellent customer serviceSelwyn S. | First Impressions
***George G. | Overall Experience
The staff overall was good; but I must give special attention to Alexis the manager. Her service oriented skill is what definitely has me sold on this location.Michelle L. | Overall Experience
We had the chance to meet Alexis and Rosa both of whom were very helpful and professional. I am glad to have this chance to say positive things about their work. They should be advanced first chance.DONALD m. | First Impressions
The young lady was amazing great personality and very service great experience excellentSaqib O. | Overall Experience
Too early to tell. I just got the space recently.Brent F. | First Impressions
It’s excelentealondra c. | First Impressions
you people are great keep up the good workLEIGHTON M. | First Impressions
I experienced excellent customer service with Alexis, who is the General Manager, as well as with other staff members.Barbara K. | First Impressions
Customer service by Chanene was great. She was polite, attentive, very helpful. Storage and hallways are clean, in good condition. Security measures are great!ZUFAR B. | First Impressions
I took a larger unit.very good managementaaron h. | Overall Experience
Very nice & helpful associates. Moving from the southern state of Georgia where you don't meet a stranger Ms Rivera made me feel right at home. My belongings are safe.Felicia R. | First Impressions
I would use uhaul again and again.GREGORIA t. | Overall Experience
Easy, clean and secure.Maria L. | Overall Experience
Very nice staffjohnathan m. | First Impressions
Alexis went beyond to help me. Very kind,respectful,courtesy,but most of all answered all my questions. Would recommend to family and friends.cynthia b. | First Impressions
They kept miss placing my keys to my lock so I closed down my storage there there to in organized on bank st in waterbury ct. Sorry.guitana j. | Overall Experience
Staff knowledgeable, friendly.Neapolis S. | First Impressions
GraciasRhonda B. | Overall Experience
Everything looks good for my knowledge.srinivas g. | Overall Experience
Please remember for future: Communication between shifts is essentia & to Return calls in a timely manner.HEIDI Z. | Overall Experience
Bathrooms need to be periodically attended to But other than that everything was fine and very convient!Lawrence O. | Overall Experience
absolute nightmare. Upon move out I discovered that rodents destroyed some of my belongings. To make matters worse my belongings were broken into. A lock I purchased from Uhaul. Me the only key holderKanoa B. | Overall Experience
had no issuesNathan R. | Overall Experience
Moved out early and questioned staff member if I would get a refund for the rest if the month.he said no uhaul doesn't do that.i rented there for almost 9 years except for complaining about mice all oLYNN F. | Overall Experience
Thay miss lead me and let me have to go home leave the truck til the next day they tolled me my card could use to open the door till 12 in the night and it was 10pm and I couldn't get in backLenroy B. | Overall Experience
Very well organized and maintained facility; easy to accessKathryn O. | Overall Experience
Very welcoming and easy process! Thank you.Graceful G. | Reservación
Called identity thief uhaul manger Jason days prior to stop my stuff from being auctioned off by payin owe.My kid ss# was left in unit by accident.but instead he had his friends take it for $325Claudine E. | Overall Experience
good !Aranyaliz G. | Reservación
A little confusing on both parts but worked out.Deborah D. | Reservación
I felt that I was bothering the staff while I was there; more interested in the personal phone then customer service. Was lied to as well. I have used this storage facility since 2010, very disappointDIANE Q. | Overall Experience
The best service I ever had, I will recomend the u- hall to my freinds. Thank you very much Santiago Arce.SANTIAGO A. | Overall Experience
The facility was very dirty mices all over the place and my stuff was full of mice drops my chairs I have to throw them in the garbage very upset with this situation .Elsa A. | Overall Experience
Have nothing bad to say except there needs to be better rodent ( mice ) control. My sofa had been nibbled on and there was s dead mouse inside it. The insurance in took out covered my damages .Erika V. | Overall Experience
I emptied out the unit 2 days late & when I returned the entrance card they charged my credit card for the full month. I asked for a refund & they said no. After 2 yrs this is how they treat you.DIANE H. | Overall Experience
Jewel in WaterburyZeljka C. | Overall Experience
NingunoMICHEAL M. | Overall Experience
Very goodLUIS M. | Overall Experience
Staff was very knowledgeable of products need and very helpful.VIDALINA W. | Overall Experience
I was helped by two young guys. They were extremely helpful and considerate. I appreciate their customer service. I am very satisfied.Corin C. | Overall Experience
Jason and his staff were excellent... would do it again!RUSSELL B. | Overall Experience
No commentsjulio r. | Overall Experience
Everything was fine.HENRY H. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!