Customer Reviews for U-Haul Moving & Storage of Downtown Waterbury

1,276 comentarios

560 Bank St   Waterbury, CT 06708
(Across from the Waterbury Home Depot)

(203) 754-6100

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(203) 754-6100

560 Bank St
Waterbury, CT 06708
(Across from the Waterbury Home Depot)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Took 40 mins to get my reservation all the employees where out of the office there was one employee and she stated she didn't work in front desk the other 2 employees arrived after in there vehicles so they where literally not even in the workplace will never go here again. Very dissatisfied with this location!!!!

janavellys R. 
Clasificación:
4.0

Qdditional staffing is needed.

Morris J. 
Clasificación:
5.0

El cliente no dejó un comentario.

bienvenido R. 
Clasificación:
5.0

The lady who opens at 7:00 is simply a joy to do business with. She is professional and so helpful. Enough said.

JAMES H. 
Clasificación:
1.0

El cliente no dejó un comentario.

james W. 
Clasificación:
3.0

Punctuality needs improvement.

Earl W. 
Clasificación:
4.0

Get more help! only the manager there working and doing his very best to accommodate everyone. I strongly suggest hiring it is definitely overwhelming for only one employee

barbara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Haakon V. 
Clasificación:
1.0

Arrived to pick up the truck at the designated pickup time of 8 am. Follow instructions for mobile pickup. The furniture dolly and furniture pads that were supposed to be left in/beside the truck were not there. Contacted customer service and they promptly removed those from my bill. Continue to go through the mobile pickup process. Given code to get keys in the designated key box. There were no keys in the box. Instructed to check other key boxes for the possibility that keys were placed in the wrong key box. There were no keys in any of the key boxes. The Uhaul store opened at 9 am so I waited until it opened to receive some help. Nobody showed up to open the uhaul store until 9:25 am. Finally received the keys to the truck. Attempt to open the driver's side truck door. That door doesn't open. Successfully get in through the passenger side door. The driver's side door lock was jammed and the driver's side door wouldn't open. Then went back into the store for the worker to attempt to open the driver's side door. The worker agrees to switch us to another truck. I was instructed that the new truck given to us was not cleaned but it was the only one left that we could use. Finally get to use the new truck with no issue. Run into an issue with the designated time to bring back the truck. Wait on hold for over 25 minutes to get an hour time extension due to the fact that we were about 1.5-2 hours behind schedule because of your employees' inability to provide the equipment needed for the move and a proper functioning truck at the designated time. Would not recommend anyone go through this company for moving equipment of any kind.

Brian N. 
Clasificación:
2.0

Do a more thorough check of the vehicles to make sure they are properly functioning and safe and not hazardous for customers to drive.

Michael D. 
Clasificación:
5.0

Double check to make sure the key is in the box for individuals who choose mobile pick up. My key wasnt inside the locked box. Thank goodness an employee came in early to hand me the key.

LASHAUNE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felix D. 
Clasificación:
5.0

Manager has amazing customer service skills.

Kenneth G. 
Clasificación:
4.0

Everything was great

Alejandro O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debashish B. 
Clasificación:
5.0

As far as I am concerned, nothing. The lady behind the counter is courteous, efficient, and super helpful. Everytime I use this facility, it is always the same. When she is in duty, it is truly a joy to use this establishment.

JAMES H. 
Clasificación:
3.0

I reserved a hand truck to move a refrigerator. Even though I made a reservation the item was not available at the rental location. It made moving tha appliance much more difficult.

Peter M. 
Clasificación:
1.0

I reserved a 10' truck to move. All my helpers took their time to help me. My 1st circumstance was I called Thomaston CT dealer and reserved a 10' and was told they had one and received a confirmation call to tell me my truck reserved was in Wolcott CT (not even close to my location. I explained that and I my reservation was moved to Waterbury CT. When I arrive to pick up my reserved confirmed 10' truck I am told that location had none, that they were over booked. I had to take a van. A van!, to move a 2 bedroom house with garage. No apology no compensation for the extreme inconvenience. An organzied move that should have taken 5 hours took 12 hours. I have posted on social media my interaction with this company. Your dealers in Thomaston and 560 Bank St represent your company and customer service in the most inept and inconsiderate manner. NEVER AGAIN. I am now an enterprise customer as are my family members, co-workers, and friends.

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

deborah S. 
Clasificación:
5.0

Nice friendly employee...check ur fuel level good cus people at night are steeling it, so you can leave with the right amount..

FELIXA C. 
Clasificación:
5.0

Good quality and service is good

Phillip M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neapolis S. 
Clasificación:
5.0

After driving the truck there was an odor of urine in the UHaul. Moreover, I use this location all the time the staff is friendly, polite and professional. I have never had any issues with any of the trucks unused before.

MALISA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise V. 
Clasificación:
5.0

Staff were helpful and professional

Garetha P. 
Clasificación:
5.0

Your team was friendly and helpful

ANDREAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRISHA C.  |  Overall Experience 
Clasificación:
5.0

Gracias

Angela A.  |  Overall Experience 
Clasificación:
5.0

I really liked this cargo van! More modern!

Diane F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIENNE S.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Kenneth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan A. 
Clasificación:
4.0

El cliente no dejó un comentario.

william A. 
Clasificación:
5.0

My thing were well secure so if I was living in waterbury again I would surely used ur uhaul

carmen j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS G.  |  First Impressions 
Clasificación:
5.0

I was impressed with how fast I got a truck to move my boxes from New Heaven Uhaul. The service was quick the costomer service was friendly and respectful. Thanks again

Wherrirson D. 
Clasificación:
5.0

I had to return the Truck after store hours. I had trouble navigating the Truck Return process. The website would fail to load, or fail to accept my photo, or would not verify my location. Thankfully Robbie happend to be there! He was extremely helpful in walking me through the process even though it was almost 8pm. I have never experienced customer service like I had from Robbie. And I think he deserve a round of applause!

DAVID P. 
Clasificación:
5.0

you did everything right as far as im concerned i had no issue the vehicle ran smooth and the motor was quite and seemed to be well tuned

Kenneth A. 
Clasificación:
5.0

The place is very clean and environmentally friendly and the stuff is very nice and knows how to deal with people

PAUL H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN B. 
Clasificación:
5.0

Very good service very quick and efficient

Edmond T. 
Clasificación:
5.0

El cliente no dejó un comentario.

darnel m.  |  First Impressions 
Clasificación:
5.0

Friendly service, van was ready on time. All went smoothly

Guy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe P. 
Clasificación:
4.0

El cliente no dejó un comentario.

marcia d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta M. 
Clasificación:
4.0

Offer tie down straps to rent to keep things from moving around while in motion.

TAMIKA K. 
Clasificación:
5.0

THANK YOU

Eleanor W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS B. 
Clasificación:
2.0

was shown a large display at the sales counter saying i would be charged $19.95 for the rental of the cargo van for the day, with 100 free miles at a rate of $.19 per mile. i even asked the clerk about the mileage rate and he confirmed $.19 per mile. but the very small print on my contract says $.59 per mile. i retuned the cargo van that night around 9pm only about 12 hours after i rented it. i put the key into the door drop as instructed. the next day i tried to contact the rental location and they dont pickup the phone so it rolls over to a uhaul operator. i told her the drop off mileage and the gas level. never heard from the rental place on my final bill. here it is now saturday morning, abd i rented the van on thursday, abd still do not have a final bill. i turned in the van clean with no damage, just like i rented it. why hasn't the rental contract been closed out by the branch i rented the van from?

HOWARD P. 
Clasificación:
5.0

Everything was great

LINDSAY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA PATRICIA P. 
Clasificación:
4.0

Windshield had a large crack. Driver's door was replaced and key would not lock / unlock door. Also door did not seal properly, and all I heard for 255 miles was the whistling door! Finally seat belt would not retract. Overall this truck should have never left the yard! Definetly not worth the $291.00 I paid.

RICHARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE L. 
Clasificación:
5.0

The girl at the front desk very helpful and professional very friendly.

DOUGLAS L. 
Clasificación:
3.0

They said there would be a free lock provided to me and when I got to the storage unit there was no lock there and not much help figuring out how to get into the unit or even the building

Jaitly M.  |  Online Move In 
Clasificación:
3.0

The app was not letting me pick up the trial so I went inside for help. The lady inside didn't want to be bothered and had an attitude. So I tried again online. Then when I told her it wasn't working again. She said okay hold on. And made me wait while she was on her cellphone. Then the van was parked to close to another van so I had to get in through the passenger side. So picking up the van was not easy

Nicole C. 
Clasificación:
3.0

They charged $ 5 per gallon per fuel. They told me I had used 2.8 gallons for only 20 miles. I took the vehicle to pick up something located very close to the store. According to what they asked the vehicle consumption is 7 miles per gallon which is true only for a military tank and not for that type of small truck. The workers especially the woman (blonde hair) that was at the store on February 18, at 7:30 PM was very rude. Not only the company charges 5 dollars per gallon but rips costumers off with the consumption I did not fill it myself as the fuel gauge literally did not move and I thought I would pay 3 or 4 dollars when they asked for 14 dollars for the fuel. So no, I would definitely not recommend the store in Bank Street in Waterbury CT. They just don't make feel good and welcome.

FABIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taron G.  |  First Impressions 
Clasificación:
4.0

The employees were very accommodating and efficient. A pleasant surprise considering it was in Waterbury Connecticut.

DANIEL G. 
Clasificación:
5.0

Both people were extremely nice & respectful & help-full made the whole experience easy & hassle free Recommend this location to anyone

STEPHEN L. 
Clasificación:
5.0

Rob did an amazing job

JACQUELIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ricardo m.  |  First Impressions 
Clasificación:
5.0

I lov them there the best storage I ever had

Stephanie B.  |  First Impressions 
Clasificación:
5.0

I'm very pleased . Love the mattress carts very helpful

Eleanor W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ZENEIDA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRVING B. 
Clasificación:
3.0

I disliked the after hours. I don't move often and don't have a storage unit. I thought I could drop off the truck before the store closed but moving took longer than anticipated. The online app isn't the best.. as for those who use it not that often. I hate that you can't look through your gallery in ypur phone to post the picture.

SARAH C. 
Clasificación:
1.0

For starters the staff could learn some customer service skills. The female employee was very rude and unprofessional.

KRISTINA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATANYA C.  |  First Impressions 
Clasificación:
5.0

Some/many customers want a close-out when they return....so there are no CC surprises. So, when customers return, review the vehicle, check mileage and gas, and issue a final invoice. NOT, "ok leave keys, and we will send email LATER" ummm, no lets go close it out now

ALLAN B. 
Clasificación:
2.0

Vehicle maintenance, cleaning each vehicle after every customer,and making the check in process faster would make a huge difference.

Benjamin S. 
Clasificación:
3.0

El cliente no dejó un comentario.

TRACY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUDSON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORLANDO G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yolanda R.  |  Online Move In 
Clasificación:
3.0

Do a better job maintaining your vehicles. Check the gas levels to make sure they're correct.

Benjamin S. 
Clasificación:
1.0

I'm an employee and I've been having a hard time with everything I was literally homeless for a few months and was literally just getting settled with my new apartment and was gonna pay off my balance but instead of understanding that I've been going through a lot and let me do like a payment plan they sold everything I own and left me with nothing I think that's very unreasonable seeing how I brake my back for this company and really do enjoy working here. I don't understand how you treat someone like that when I try my best everyday I come to work. And knowing I was going through all that you still sit there and put me through worse. I don't think I deserved that but i get it with all the policies and stuff but at the end of day I would of payed my balance but instead of getting your money that I owed you you rather sell my unit for 10 dollars.

SAMANTHA G.  |  Overall Experience 
Clasificación:
1.0

The worst storage place ever I went to pay my bill the manager was so nasty didn't let me I lost all of my kids and my fathers stuff that passed away !!! You guys should be shut down

Carmen S.  |  Overall Experience 
Clasificación:
5.0

The facility is always clean and security is comforting. The staff members are professional and courteous.

carol h.  |  First Impressions 
Clasificación:
1.0

My reason is because I lost all my personal items because I was going through hardship I was trying to get my items important things was there they belong to my mother I loss my mother a couple years back and I'm just going through…I tried to make a deal with $200 and get my items out of there but I lost everything. But now I'm going to just loss my sister a day ago.

Gloria G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FIDELIS O. 
Clasificación:
1.0

There were a couple very small dents on the back of the truck when we picked it up. I purchased the insurance with my rental, but upon returning the truck I am now being charged over $900 for the dents. The truck was not in perfect condition and now I'm being charged for damages. Even though I did not cause the damage, what was the point of paying extra for insurance if I'm going to be charged for a less than 2 inch dent? Very unsatisfied with my rental experience

ALPHONSO G. 
Clasificación:
2.0

I was unable to open the lock to retrieved the key at 6:30am. I spoke with two customer service rep that try to help me and they could not. I decided to wait until 7am when the location open and no one showed up. The manager showed up at 7:30am with a smile on his face

Doreen H. 
Clasificación:
2.0

Me and my nephew got stuck in your elevator and your staff did nothing to help us out at all she didn't care about us being stuck in the elevator She continued to take care of her client when me and my nephew finally got out she was still sit at the desk like nothing was going even know that my sister had told her that we were stuck in the elevator It was very hot up in there we felt like we were suffocating

Rose O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL A. 
Clasificación:
1.0

Waste of time since the primary issue of access is the issue and a comment in regard to this was left STILL no improvement. So you all just want a bunch of peoples' plight for humor huh. Post to site alright....sure...

RECARDO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Surendra B. 
Clasificación:
3.0

When someone ask for 24/7 access, how to acquire it should be clear. Not by someone being locked out of the building at 12a despite an employee stating we had 24 hr access to the unit. The door opening is the first step to actual access. This cost us time and money that wasn't necessary.

Recardo D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAWION N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TALIFERRO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
2.0

The woman that work there on first shift 12/15/2021, I believe her name is Samantha, is very rude and very unhelpful. I will not go there again.

sase kumar P. 
Clasificación:
5.0

The only problem I had was calling the facility. No one ever answered and the call was forwarded to the U-Haul phone system who were unable to help me.

laura W.  |  Overall Experience 
Clasificación:
5.0

Robert and Shay are awesome! I always have a wonderful service experience when working with them.

Saul R. 
Clasificación:
5.0

I did appreciate the credit for not having the correct sized truck I reserved. But a phone call would have been nice so I could have planned / time accordingly. But over all the Women who assisted me was very nice and generous. Lakina Andrews

lakina A. 
Clasificación:
1.0

Went to pick truck up at 8am got there and the gas light was on truck had no gas at all.

Deante D. 
Clasificación:
5.0

Very happy

MANUEL A. 
Clasificación:
1.0

Employees could have cared less. Unfortunately Home Depot was out of rentals. Can we rented was sticky all over. Checked vehicle back in at 6:55, but was told we would have to do our own check out because they were closing at 7. Reserved vehicle for 3:30. Couldn't get past front desk until 4:30. Stay away. I've had a better experience with the Meriden Rd. location.

JESSE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aidaliz R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia B.  |  First Impressions 
Clasificación:
5.0

The girl that did the reservation she had like it kind of attitude I don't know if she don't want to work today or she have a bad day she had to deal with the customers but the rest it was OK thank you

KIMBERLY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER C. 
Clasificación:
3.0

Please allow people to rent the truck size they need especially for out of state trips it cost me twice the amount because I couldn't get the truck size, had to make 2 trip spending way more than I budgeted for, this wouldn't have happened if I was given the correct size truck I wanted. Also I full the tank 100.00 and was still charge some 55.00 , they saying that the tank was not full. This experience was not good at all.

HAMAGARBA H. 
Clasificación:
5.0

My credit card information was skimmed from the credit card terminal at this site. This needs to be fixed.

VIONDETTE SOCORR L. 
Clasificación:
5.0

Everything was great. The sales rep was especially friendly and helpful. The best UHaul experience I've had.

DARIUS P. 
Clasificación:
3.0

Customer service is not good. When I picked up the van the representative was nice, at the drop off there was a different representative and she was rude for no reason. Every question I was asking her she was giving me an attitude for no reason. She was just in a pissed off mood for no reason. I don't need her attitude. If she doesn't like her Job, she can find another one. Not take it out on customers.

ALBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
5.0

Staff went above and beyond,life savers

DAVID R. 
Clasificación:
5.0

I think that the person who helped me went above and beyond. The person that he was to be working with called in sick. There was a line waiting for his help and he remained calm cool and collected

CAROLYN G. 
Clasificación:
1.0

My refund of 120.00 has still not been posted or credited onto my debit card.

Elizabeth W.  |  Overall Experience 
Clasificación:
5.0

When I came into the store and was unsure of what unit I needed, Jerry the manager was more than helpful showing me multiple size units to ensure that I got exactly what I needed… Excellent service, definitely rare these days!! Great job Jerry and staff !!!!

brian g.  |  First Impressions 
Clasificación:
1.0

Staff was incredibly unprofessional.

Elizabeth W.  |  First Impressions 
Clasificación:
5.0

Friendly courteous customer service

JOHN S. 
Clasificación:
1.0

I'm very frustrated with the Waterbury u-haul. I paid in cash for 6 months. I closed out one of my units early was only credited back 2 months instead of 3 still trying to get that money back $209. I had another unit which was still paid in full. I came in one day to grab a few items and my access code locked out. Went back the next day during business hours to find a lock on my unit stating I was past due!!! I immediately went to the front desk to handle this to find out the computer system was saying I owed money. After dealing with the front desk which they were very helpful I was finally able to get it somewhat resolved until I started getting emails from you haul stating I was pass due and my items could potentially be auctioned off. Again back to the front desk and more dealing with them. It eventually got figured out but it was very frustrating. And now again after closing out both units I'm still awaiting my refund of $209 for a money I paid for that wasn't used. I mean come on. I paid over 3k upfront I shouldn't be having to deal with this.

JOSEPH F.  |  Overall Experience 
Clasificación:
1.0

Over half of my property stored in rented united has rat feces on over them. Highly disgusted with the lack of proper maintenance of the facilities rented units. Will not recommend.

Tianna B.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

JAY T. 
Clasificación:
5.0

Nothing, Shay and the rest of the team at the Waterbury Uhaul center did a great job from the start of the rental process to the end! They made it very easy to setup this rental and the return process was also very efficient. Staff was friendly and accommodating.

ROCCO Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arayna S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILIP F. 
Clasificación:
2.0

It's very bad gas meter when I was renting the vehicle the paperwork had a totally different reading than when I got into the car then when I got my bill I got charge $15 ist very bad service would not recommend to no one

MAURICE R. 
Clasificación:
5.0

The van needed windshield wash fluid. Dangerous to not have it with the bright sun.

MARY L. 
Clasificación:
4.0

I was given the truck with less fuel than what was marked on the paper I return the The truck with over a quarter tank of gas which the girl said if I was to return it with more than an eighth of a Tank I will get a $12 discount got charged extra for easy fuel never got my discount and the return date was wrong on my receipt I use the truck for two hours not 26 hours

DAVID E. 
Clasificación:
2.0

El cliente no dejó un comentario.

lakeisha d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK A. 
Clasificación:
4.0

Todo estuvo bien limpieza servicio al cliente horario perfecto y sobre todo me gusto el clima es controlado En cuanto el precio hubiera sido más razonable con el precio postulado 109 .95sin añadir más cosas 130.00 $ es un poco exagerado

Roberto M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann S.  |  Overall Experience 
Clasificación:
5.0

Regional manager should review contracts before trying to change contract terms. My contract did not require a 'disk' style lock (it predated that requirement), but the RM was going to lock me out of my unit for not using a 'disk' lock. My contract dated back to 2011. U-haul emails 'encouraged' existing customers to use these locks, but did not require them.

WILLIAM F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

francisco d.  |  Overall Experience 
Clasificación:
5.0

Great staff very helpful

KEITH F.  |  First Impressions 
Clasificación:
3.0

I had storage for 2.5 years, almost the whole time I paid every month on time even the first year of the pandemic, the last couple of months I was late and harassed by email, text & call & by my secondary person on account, I also know other people whom had storage that had been late every month and there last payment wasn't paid for 3 months and you gave her option to pick up her belongings without payment. I was a valued customer and I was decent to this company and feel I was definitely cheated and harassed. And on day of completed move out I asked for a detailed bill dummy of my whole account and was told I couldn't get one and you don't do that. Well I believe that's a bad business and bad customer service. I pray for you all and this business for other valued customers. Unless I get a detailed bill of my account or some rebate of refund I wouldn't recommend this business to anybody or anyone. I did contact someone that worked before I moved out and the day I moved out. No help or assistance

Nicole M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tondrea W.  |  Overall Experience 
Clasificación:
3.0

I had to jump through hoops for my free months rent and was unable to access storage unit for almost 2 weeks then charged late fee and never refunded late fee then when I tried to get in it still had red lock on unit. Loading and unloading sucks when you have several trucks being retrurned parked in front so it makes it very hard to load and unload. Late fee the day after unit is due in think is ridiculous. I would not recommend this place to anyone and will never use this facility again. This was 3rd time using but never again.

Christina W.  |  Overall Experience 
Clasificación:
5.0

Shay went above and beyond for me. Even though her day was crazy she made my move in easy .. You're blessed to have her

Karyl S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea G.  |  Overall Experience 
Clasificación:
5.0

Alexis , the manager was great. Always professional and helpful. She was truly customer friendly!

joseph M.  |  Overall Experience 
Clasificación:
4.0

The customer service was excellent and helpful. I rented two 10 x 15 for a year. In the beginning the facility was clean. In the past 4 - 5 months, it has not been cleaned. Bathrooms have no paper towels and recently no hand soap. It is in a great location., so I would recommend the place if the two concerns are addressed.

Herminio G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Molly C.  |  Online Move In 
Clasificación:
5.0

Rob is a very nice guy extremely helpful !! all the staff at this location are great but i only know Robs name!! awesome people very clean place!! they go above and beyond!! to help ! thank you

OTIS D.  |  Overall Experience 
Clasificación:
1.0

My husband and brother moved everything out and upon waiting on a rental truck there was nothing available but a cargo van. When looking at the van the van had a very bad smell. I asked for Another van, when she replied there is nothing left. Also I had to go 1 way 30 minutes away and it was a big inconvenience having to go to another location to pick up another truck and return back there. When giving me the truck the truck barely had any gas. Took more time for me to leave the facility then actually going there getting my things out and going about my way. Horrible experience I wasn't happy at all.

idania r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiasha R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TOM B.  |  Overall Experience 
Clasificación:
5.0

You’re so sweet to customers I like love your loving carring support to clients I wish you the best

Sylvia L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

cruz o.  |  Overall Experience 
Clasificación:
5.0

We’re. Good

Bajram B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

adrianna l.  |  Overall Experience 
Clasificación:
5.0

Knowledgeable, helpful and friendly staff and the manager is amazing!

Pedro V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cindy j.  |  First Impressions 
Clasificación:
5.0

The Waterbury uhaul facility is by far the best uhaul location we have used. We frequently rent trucks for our job and have used a few different locations (all of which have been good) but the Waterbury location has a great manager (I think her name is Alexis) as well as the best staff who always go above & beyond.

Nicole G.  |  Overall Experience 
Clasificación:
5.0

I cannot remember the name of the person who helped me at the bank street location 05/26 around 3pm but she was most helpful and really showed me how much Uhaul cares about customer service. Answered all my questions showed me everything and went above and beyond all my expectations.

Robert D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikea D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeanne D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark P.  |  Overall Experience 
Clasificación:
5.0

Well,although my time at store was shore but the experience was excellent and I hope your guys will keep it up amid the tough time we are in

walvin g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

daishaly g.  |  Overall Experience 
Clasificación:
5.0

Alexis and shay(I can't remember that's her name), they both are very respectful, helpful, explained everything very well, and every time I go to my storage unit both are working hard. Thank you to the both young lady for the wonderful experience. Keep up the good work! Please give them a raise; they deserve it. Ju.

Gloria G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REENA P.  |  First Impressions 
Clasificación:
5.0

Thank you it was a very great experience

Phoenix L.  |  Overall Experience 
Clasificación:
5.0

My only problem is you can’t reach anyone anymore I was able to just call that location before but now you can’t actually speak to anyone on the phone which really was frustrating because each time I called I had to wait 20 minutes or more to just get someone on the phone

Kathleen M.  |  Overall Experience 
Clasificación:
5.0

It was a great, efficient, professional experience. Intake representative made it so.

royal q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Faith C.  |  First Impressions 
Clasificación:
5.0

very well-run; efficient, courteous and helpful staff...

Harry G.  |  Overall Experience 
Clasificación:
5.0

Staff was knowledgeable, attentive and helpful.

donato g.  |  Overall Experience 
Clasificación:
4.0

Although I understand the card access for security it sometime was inconvenient as you went up and down the elevator.

Orlando O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ilana S.  |  Overall Experience 
Clasificación:
5.0

But they didnt returned my 12 days that the storage was not in use.

JACQUELINE T.  |  Overall Experience 
Clasificación:
4.0

Length of time to open unit took a long time. Also the original unit was already in use so had to spend more time to fix it. (computer glich)

cindy b.  |  First Impressions 
Clasificación:
3.0

There was a problem getting me access. The card keys didn't work. When I called the day of my move they said I didn't have a reservation when I had gone in person to make one. When I was given a storage unit and went to start unloading, the unit had a lock on it. I had to go back down to get another unit on a different floor. I ended up having to pay the movers an hour extra for all the delays.

Mae C.  |  First Impressions 
Clasificación:
5.0

The problem you’re expensive because manpower is not enough thats why they take many hours and the customer is the one going to spend a lot of money can’t you increase yr manpower please

Sylvia L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel v.  |  Overall Experience 
Clasificación:
5.0

I recommended

Jose S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy n.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony L.  |  First Impressions 
Clasificación:
5.0

Friendly people. Well presentation. Clean, organized. Excellent service . Will always return. Thank you.

Angel E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kris l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

david j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heraux S.  |  Overall Experience 
Clasificación:
2.0

There used to be a lot of homeless that would use the bathroom and stay in storage units all day, which made it unsafe. The staff was not very accommodating. More often than not they would make you feel like you should be happy they're helping you. Limited parking, low amounts of carts, and a dirty lobby all made for a bad experience!

brian c.  |  Overall Experience 
Clasificación:
5.0

Clean building. Staff very friendly. Kudos to UHaul at Bank Street location.

Paul D.  |  First Impressions 
Clasificación:
3.0

You have to keep swiping to operate the elevator and there's only 2 elevators which alternate operation.you can't use one until the other one is not in use.

Yvonne G.  |  First Impressions 
Clasificación:
5.0

Check-in staff was efficient and friendly

ROBERT R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen M.  |  Overall Experience 
Clasificación:
5.0

Its was very pleasant doing business with the staff

rose q.  |  Overall Experience 
Clasificación:
5.0

Staff extremely pleasant and helpful

MARGARET M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

victor g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marta R.  |  Overall Experience 
Clasificación:
5.0

The manager Alexis Daigle was very professional. She was able to assist me with an issue and addressed my needs, was prompt, and acting on my request without hesitation. Best service I have experienced in years. Hats off to Alexis. I will use this facility again because this . Thank you. Stephen

Stephen N.  |  Overall Experience 
Clasificación:
5.0

"Words alone can't express the appreciation and gratitude I have for the staff going beyond the call of duty." Thank you!!!

Paula C.  |  Overall Experience 
Clasificación:
5.0

ThecU-Haul storage still Waterbury was very convenient for me and the staff is very friendly and helpful. The manager is a very understanding how to treat people. Thank you keep up the good work

Gugwana M.  |  Overall Experience 
Clasificación:
5.0

Wonderful employee's.

Jason K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTO F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R.  |  Overall Experience 
Clasificación:
5.0

The only negative issue was the time it took for your computer system to process our purchase of packing materials.

Cynthia S.  |  First Impressions 
Clasificación:
2.0

While the staff was very nice and apologetic, I had a few issues with the service. I want to start by saying the woman working with us was new, so this is not her problem, but it was managements. Primarily I want to start off by saying NO ONE was wearing masks which is not okay right now. That was my primary issue because that's a safety/health issue and i am at risk. This move was not optional and i expected Ubaul to comply with health & safety directiom put forth by the CDC. In addition, the manager was walking around the store getting really close to me and walking around the store while the woman helping us (clearly new to Uhaul) was struggling. Our check in process took 55 minutes which was frustrating for many reasons. I missed my move out slot in NYC and because of that, I lost my reserved parking spot for my building. Everything we moved had to be carried around the block to where we were able to find a spot. I do however appreciate that they let us keep the van until the next morning. Everyone was nice and apologetic it is just frustrating that the process took so long and that the staff was not respectful enough to understand that everyone else coming in and out of the building was wearing a mask. There are glass shields at the register (which frankly is not enough) but I had plenty of interactions with employees away from that desk.

Debbie R.  |  First Impressions 
Clasificación:
5.0

I had to obtain a storage unit due to moving from my home to a temporary apartment and needing a place to store my goods. I found your facility convenient, clean, climate controlled, but above all that, your team was above and beyond my expectations. They made my experience easy and comfortable and very friendly. I would DEFINITELY recommend using your location for storage and moving needs!

Michelle S.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff. Would highly recommend!

Christopher T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER N.  |  Overall Experience 
Clasificación:
5.0

We all go through life transitions along the way and face challenges that can be extremely difficult! Manager - Alexis Daigle has been extremely supportive! "Words alone can't express the appreciation and gratitude I have for Alexis and her team, which is always helpful."

Paula C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro H.  |  Overall Experience 
Clasificación:
5.0

I have never encountered a more caring efficient manager who goes above and beyond who is an exemplary human being.

TONIA C.  |  First Impressions 
Clasificación:
5.0

Staff was very good. Facility was well maintained and managed. Thumbs up to Alexis and crew.

DONALD m.  |  Overall Experience 
Clasificación:
1.0

The staff at this location is terrible, I have had great service at franchise locations but this one is uhaul owned and the service is so bad uhaul should be ashamed and embarrassed, start swinging the axe and start with the manager.

Michael W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mary m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

otlaajang m.  |  Overall Experience 
Clasificación:
4.0

Bless

Bryan H.  |  Overall Experience 
Clasificación:
5.0

the whole staff is great they all are the very best there should be more people like them

LEIGHTON M.  |  Overall Experience 
Clasificación:
5.0

Never felt that my belonging were unprotected. Very clean and spacious. Definitely recommend, and will use again if needed!

Alisha L.  |  Overall Experience 
Clasificación:
5.0

The move went smoothly and the manager was very helpful

rose q.  |  First Impressions 
Clasificación:
5.0

The manager and staff off Uhaul site is amazing, and also the staff, they are very professional and respectful, they treat their customers like family, they are patients and

edak e.  |  First Impressions 
Clasificación:
5.0

Excellent facility.

kevin b.  |  Overall Experience 
Clasificación:
5.0

The facility was clean and well-maintained. The staff was extremely helpful and mostly cheerful. All in all, it was a very easy move-in for a full three-bedroom house's worth of furniture and boxes.

deborah k.  |  First Impressions 
Clasificación:
5.0

Great staff, always willing to help.

miguel t.  |  Overall Experience 
Clasificación:
4.0

The staff was very polite and friendly and did there job accordingly. As well as there maintenance team.

natasha c.  |  Overall Experience 
Clasificación:
5.0

Excellent facility and great staff. Love the new lights in the storage area.

kevin b.  |  First Impressions 
Clasificación:
5.0

Staff was friendly, courteous and helpful. The process was smooth and easy!!!

joseph M.  |  First Impressions 
Clasificación:
5.0

Manager on site was awesome and very helpful.

andrew w.  |  Overall Experience 
Clasificación:
5.0

Nice and clean good service

Isabel D.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful

Christian S.  |  Overall Experience 
Clasificación:
5.0

The young lady that helped me was very professional.

audie p.  |  First Impressions 
Clasificación:
4.0

Excellent customer service

Selwyn S.  |  First Impressions 
Clasificación:
4.0

***

George G.  |  Overall Experience 
Clasificación:
5.0

The staff overall was good; but I must give special attention to Alexis the manager. Her service oriented skill is what definitely has me sold on this location.

Michelle L.  |  Overall Experience 
Clasificación:
5.0

We had the chance to meet Alexis and Rosa both of whom were very helpful and professional. I am glad to have this chance to say positive things about their work. They should be advanced first chance.

DONALD m.  |  First Impressions 
Clasificación:
5.0

The young lady was amazing great personality and very service great experience excellent

Saqib O.  |  Overall Experience 
Clasificación:
4.0

Too early to tell. I just got the space recently.

Brent F.  |  First Impressions 
Clasificación:
5.0

It’s excelente

alondra c.  |  First Impressions 
Clasificación:
5.0

you people are great keep up the good work

LEIGHTON M.  |  First Impressions 
Clasificación:
5.0

I experienced excellent customer service with Alexis, who is the General Manager, as well as with other staff members.

Barbara K.  |  First Impressions 
Clasificación:
5.0

Customer service by Chanene was great. She was polite, attentive, very helpful. Storage and hallways are clean, in good condition. Security measures are great!

ZUFAR B.  |  First Impressions 
Clasificación:
5.0

I took a larger unit.very good management

aaron h.  |  Overall Experience 
Clasificación:
5.0

Very nice & helpful associates. Moving from the southern state of Georgia where you don't meet a stranger Ms Rivera made me feel right at home. My belongings are safe.

Felicia R.  |  First Impressions 
Clasificación:
5.0

I would use uhaul again and again.

GREGORIA t.  |  Overall Experience 
Clasificación:
5.0

Easy, clean and secure.

Maria L.  |  Overall Experience 
Clasificación:
5.0

Very nice staff

johnathan m.  |  First Impressions 
Clasificación:
5.0

Alexis went beyond to help me. Very kind,respectful,courtesy,but most of all answered all my questions. Would recommend to family and friends.

cynthia b.  |  First Impressions 
Clasificación:
3.0

They kept miss placing my keys to my lock so I closed down my storage there there to in organized on bank st in waterbury ct. Sorry.

guitana j.  |  Overall Experience 
Clasificación:
5.0

Staff knowledgeable, friendly.

Neapolis S.  |  First Impressions 
Clasificación:
4.0

Gracias

Rhonda B.  |  Overall Experience 
Clasificación:
5.0

Everything looks good for my knowledge.

srinivas g.  |  Overall Experience 
Clasificación:
4.0

Please remember for future: Communication between shifts is essentia & to Return calls in a timely manner.

HEIDI Z.  |  Overall Experience 
Clasificación:
4.0

Bathrooms need to be periodically attended to But other than that everything was fine and very convient!

Lawrence O.  |  Overall Experience 
Clasificación:
1.0

absolute nightmare. Upon move out I discovered that rodents destroyed some of my belongings. To make matters worse my belongings were broken into. A lock I purchased from Uhaul. Me the only key holder

Kanoa B.  |  Overall Experience 
Clasificación:
5.0

had no issues

Nathan R.  |  Overall Experience 
Clasificación:
3.0

Moved out early and questioned staff member if I would get a refund for the rest if the month.he said no uhaul doesn't do that.i rented there for almost 9 years except for complaining about mice all o

LYNN F.  |  Overall Experience 
Clasificación:
1.0

Thay miss lead me and let me have to go home leave the truck til the next day they tolled me my card could use to open the door till 12 in the night and it was 10pm and I couldn't get in back

Lenroy B.  |  Overall Experience 
Clasificación:
5.0

Very well organized and maintained facility; easy to access

Kathryn O.  |  Overall Experience 
Clasificación:
5.0

Very welcoming and easy process! Thank you.

Graceful G. | Reservación
Clasificación:
1.0

Called identity thief uhaul manger Jason days prior to stop my stuff from being auctioned off by payin owe.My kid ss# was left in unit by accident.but instead he had his friends take it for $325

Claudine E.  |  Overall Experience 
Clasificación:
4.0

good !

Aranyaliz G. | Reservación
Clasificación:
4.0

A little confusing on both parts but worked out.

Deborah D. | Reservación
Clasificación:
2.0

I felt that I was bothering the staff while I was there; more interested in the personal phone then customer service. Was lied to as well. I have used this storage facility since 2010, very disappoint

DIANE Q.  |  Overall Experience 
Clasificación:
5.0

The best service I ever had, I will recomend the u- hall to my freinds. Thank you very much Santiago Arce.

SANTIAGO A.  |  Overall Experience 
Clasificación:
1.0

The facility was very dirty mices all over the place and my stuff was full of mice drops my chairs I have to throw them in the garbage very upset with this situation .

Elsa A.  |  Overall Experience 
Clasificación:
4.0

Have nothing bad to say except there needs to be better rodent ( mice ) control. My sofa had been nibbled on and there was s dead mouse inside it. The insurance in took out covered my damages .

Erika V.  |  Overall Experience 
Clasificación:
4.0

I emptied out the unit 2 days late & when I returned the entrance card they charged my credit card for the full month. I asked for a refund & they said no. After 2 yrs this is how they treat you.

DIANE H.  |  Overall Experience 
Clasificación:
5.0

Jewel in Waterbury

Zeljka C.  |  Overall Experience 
Clasificación:
5.0

Ninguno

MICHEAL M.  |  Overall Experience 
Clasificación:
5.0

Very good

LUIS M.  |  Overall Experience 
Clasificación:
4.0

Staff was very knowledgeable of products need and very helpful.

VIDALINA W.  |  Overall Experience 
Clasificación:
5.0

I was helped by two young guys. They were extremely helpful and considerate. I appreciate their customer service. I am very satisfied.

Corin C.  |  Overall Experience 
Clasificación:
5.0

Jason and his staff were excellent... would do it again!

RUSSELL B.  |  Overall Experience 
Clasificación:
5.0

No comments

julio r.  |  Overall Experience 
Clasificación:
5.0

Everything was fine.

HENRY H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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