Customer Reviews for U-Haul Moving & Storage of Downtown Tucson

1,698 comentarios

450 N Freeway   Tucson, AZ 85745

(520) 777-9159

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(520) 777-9159

450 N Freeway
Tucson, AZ 85745

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Rafael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON O. 
Clasificación:
5.0

Very kind and positive interactions with staff. They had everything we needed and the truck was in great shape and made it to California without a problem.

Lesley D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazmin B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIM F. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY EDWARD H. 
Clasificación:
5.0

Great experience!! Thanks

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY H. 
Clasificación:
1.0

Our 2 u-boxes were supposed to arrive on 9/16/21. However they did not arrive until 10/08/21 (21 days later). I called Uhaul 6 times and no one was able to assist me regarding the ETA of my boxes. In fact I had multiple agents hung up the phone. The last person I spoke to said UHaul would email me as soon as the boxes arrive at the Hillside,NJ location, and that I would be reimbursed $50 for each day the boxes were late. I have yet to receive a refund from U-haul, and any communication from Uhaul about my boxes. In fact, I found out my boxes were delivered on 10/08/2021 because I logged into my U-hual account not because anyone contacted me. I do not reccomend their U-box service. Service was incompetent. You get mediocre service at a full price rate.

Lorena R. 
Clasificación:
5.0

You have a great business with great employees that were helpful. friendly, knowledgeable, and capable. My favorites were Karena, the young girl who picked up the boxes yesterday, and the worker at the UHaul location that brings out the boxes when I needed to open my container. (Apologies for not having their names)

Lia B. 
Clasificación:
4.0

People are nice and professional. The 26ft truck not actually being 26ft resulted in absolutely unacceptable consequences for our business. I know this has nothing to do with the location but is a company wide policy that we were not aware of. Will not be using again if we can help it.

BRIAN B. 
Clasificación:
5.0

Very clean, great customer service..

Maria T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN H. 
Clasificación:
4.0

On-site staff was helpful and professional. I will not do mobile check-in again. The process was confusing and the person I spoke with for that was not helpful.

Adam R. 
Clasificación:
5.0

El cliente no dejó un comentario.

COURTNEY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doris G.  |  Overall Experience 
Clasificación:
5.0

Friendly service and easy drop off

RENEE B. 
Clasificación:
5.0

Awesome staff ! Friendly and helpful. Thank you!

Lisa V.  |  First Impressions 
Clasificación:
1.0

Told them where I wanted to drop it off and they screw it up not happy

JOSHUA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell M. 
Clasificación:
1.0

El cliente no dejó un comentario.

MADISON F. 
Clasificación:
5.0

I was scheduled to drop off the trailer at the Oracle Rd. Office but they were closed. That was at 11:30 AM Tuesday. Inexcusable.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERT A. 
Clasificación:
5.0

Service representative was great!

DAVID V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
5.0

When I told them about the issues the gentleman was very understanding and honest with me. He told me I would have to file a complaint at the location I picked the truck up from and even gave me his business card in case I need further assistance.

AUTUMN RENEE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Junea G.  |  Overall Experience 
Clasificación:
5.0

Great service

ERIC B. 
Clasificación:
5.0

Pricing very reasonable for my needs

MARIA D.  |  First Impressions 
Clasificación:
4.0

You do a great job. I was in and out of there in less than 15 minutes. Gracias.

BRENDA F. 
Clasificación:
4.0

Uhaul people were friendly.

URIAH H. 
Clasificación:
3.0

GM very kind and helpful, his staff could use improvement on communication and courtesy. Otherwise all other interaction was good. The customer service temp recommended this location.

Robert V.  |  Overall Experience 
Clasificación:
5.0

absoutely enjoyable experiece, i was in a pinch for a event and the truck served its purpose.

DANIEL S. 
Clasificación:
5.0

Everyone at this location was very friendly and very helpful in everything that we needed. I would recommend dislocation to my friends and family and others.

scott M. 
Clasificación:
5.0

Great staff…..Jenna was Terrific in Helping me, Thank you for a job well done

Joseph R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Vivian G.  |  Overall Experience 
Clasificación:
1.0

I had an issue with the pickup of the container. I was subsequently charged an additional storage fee nectar it was picked up one day late, which was not my fault. I tried to reach out to customer service and was on hold for too long, too many times. I've sent several emails and received zero response. The local lady was very unhelpful, and assured my her people did nothing wrong and referred me to customer service who won't answer the phone call. I tried chat and they suggested I soak with the local company. I will fight the charge with my bank. And when people ask about my experience with you all, I will not give good reviews. You had a chance to rectify this and chose to ignore me.

Sarah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

norm S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENDALL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo G.  |  Overall Experience 
Clasificación:
5.0

Very professional and responsive to meet my requirements.

TROY H. 
Clasificación:
3.0

Please take more time to inspect your trucks before you release them to the next customer. I had a situation that could have resulted in a fatal accident. Both hood latches on my 26ft. truck were not secured when I picked up the truck. I traveled through Nevada with high winds and the entire hood flew up and covered my entire view out of the windshield. I had to find a safe place to pull over immediately.

AUDREE Y. 
Clasificación:
5.0

The owner was the one who helped us when we arrived at the facility to pick up the truck. He has to be one of the nicest people we've met since moving to Tucson. The facility was clean and organized. Great experience here!

AMBERAE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thao Thanh V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIGAR P. 
Clasificación:
4.0

Make aware of the extra cost to deliver box to starting point and deliver box after cross country trip. I thought I contracted door to door, then saw auto charges added at both ends in addition to the advertised cost.

Cecil D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER R. 
Clasificación:
4.0

I ordered a box truck and 2 furniture dollys online, when I arrived the location told me that they had no Dollys left, nor anything they could offer in exchange or for sale. I'd suggest making sure your website is always up to date on the inventory of each store. Other than that everything else went fantastic and the employees were very helpful.

JESSICA D. 
Clasificación:
4.0

20 ft truck didn't have the furniture mover or hard dolly so was able to pick up the furniture dolly at this location. The sales person said he had the hand dolly also so it was added to my order, but he didn't have the hand dolly. He was to delete that one but it was still on my account. Dropped off after hours.

CECELIA L. 
Clasificación:
5.0

I had a container here for a few years. This facility was always clean, my belongings were always safe. I forgot to lock my unit one time and they put a lock until I was able to return to relock mine. The alarms, cameras and associates all make this place safe.

Clarissa T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELICA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARRIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

Too far from my residence on east side of town. Nice facility, but not convenient for me.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celsa G.  |  First Impressions 
Clasificación:
5.0

Tucson location was much better than the location I turned the equipment in at on Marginal Way in Portland, ME. Location there was not very friendly, long wait to get taken care of. Customer service is lacking.

George H. 
Clasificación:
5.0

Nice to have packing materials available for any last minute purchases

ALEJANDRO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD M. 
Clasificación:
1.0

I had the worst customer service, I have ever had renting. Then returning too. You need to focus on employee training

JON K. 
Clasificación:
5.0

Very professional highly recommend the store

BRUCE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia P. 
Clasificación:
5.0

This was by far was the easiest U-haul rental I have ever had. Great job, and thank you for being able to modify my rental so fast and offer me additional choices based on my moving needs. 1-10, HIGH 10!

KARL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia D. 
Clasificación:
4.0

Well I rented a box truck. When returning truck I called an hour ahead to let them know I was running a bit late. Employee was polite and told me no problem I can return truck at 9 Oman's drop keys off. I was given a text with my info and a link to go to when I did it wouldn't allow me to I then called your answering service told them I'm returning truck and I'm unable to do it on line He told me I had to have a app I told him I couldn't on my phone but since it's raining and I have you already on the phone would you help me by doing it over the phone Well EXCUSE ME for asking for help kept telling me that there was nothing he could of done I told him that I'm unable too he asked type of phone I told it's the service I didn't have so doing my part dropping it off but to corner me and have me figure it out as i was on location raining and with answering service telling me U-Haul will charge me more money to leave it is Unacceptable ! I did everything asked of me I ran behind on time I called to see then I returned truck and after an hour trying to correctly do my part I feel I was cornered to have more money pulled out of me I must say I'm not happy and will look into other moving companies as well. I appreciate all your company resources but if asking and calling for help and I don't get help but do get charged for me is not the type of business I like to do !

Randy P. 
Clasificación:
5.0

Get more utility dollies

JAMES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca D. 
Clasificación:
5.0

It was an easy and as expected experience. Clean, quick and helpful.

WESLEY L. 
Clasificación:
5.0

After originally reserving a truck at Rita Ranch Dog Wash for mobile pick up and arriving at 7am to find out they don't do mobile pick up and don't open to 9am I was furious. This would put us 2 hours behind with the movers we hired through UHaul. I found another location down the road, reserved a 26' truck and went over there. They were open. But when I got there, they did not have a 26' truck. The woman there was incredibly kind to me and got on the phone with UHaul dispatch and found a truck for me at the St Mary's location. We ended up only being 45 minutes behind thanks to your team and efficient service.

CASEY T. 
Clasificación:
5.0

Convenient and easy.

GENEVIEVE M. 
Clasificación:
4.0

Only pressure came from Friday night staff. They called saying if I didn't respond in 20 minutes they would set pickup to automated. I had to stop to reply and phone # did not go directly to my designated store. I was on time but felt like staff wanted to leave early on Friday night. I am not proficient with taking pictures with my phone nor conducting business remotely. So I wanted to complete contract with staff. Please let staff know that automation is not convenient for "dinosaurs" like me. Gracias.

COLEEN C. 
Clasificación:
5.0

I was originally scheduled to pick up my uhaul at TireUp with mobile option as this location is closed on Sundays. When I went to check in online I received a message saying.. “wait until location is open at 10am” even though it was 11 am and again, location is closed Sundays. There was no visible key box or instruction on how to pick up my scheduled uhaul. I then called the customer service number on the website and was told the wait time was 26 min. I had Ubered to TireUp and was outside in over 100 degree weather. Very, very disappointing mobile experience. I called the downtown location and luckily they had a truck available for me. Also luckily a friend was able to pick me up and take me to that location. The process was easy from there on out, but I am VERY DISAPPOINTED in the online process and time wasted.

KAYLA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Craig B. 
Clasificación:
5.0

Just keep up the good work!

ARNE M. 
Clasificación:
3.0

The location is fine. Staff are fine. Issues were with the vehicle. It was damaged and dirty. I didn't have time to deal with it so I took pics and moved on.

JAMES G. 
Clasificación:
3.0

El cliente no dejó un comentario.

WAI L. 
Clasificación:
5.0

Originally I was supposed to pickup my truck from a dealer on 2120 E Broadway Blvd but when I arrived a tire on the truck was completely flat and had sidewall damage. I was able to be redirected to the location at 450 Freeway. However I lost almost 45 minutes of labor due to the delay which cost me extra money. It is completely unacceptable for a dealer to have my truck in an unsafe in-roadworthy condition.

Andrew W. 
Clasificación:
5.0

Adam was great, he was present and efficient and engaged always. Jenna was the same. They were courteous and helpful at all times. A great experience for a stressful time. You have two Excellent employees with Adam and Jenna.

Dagmar S.  |  Overall Experience 
Clasificación:
5.0

Awesome service as always, guys. Thanks

STEPHEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina T.  |  Overall Experience 
Clasificación:
5.0

I do not have any recoomendations for improvement at this time. The staff was friendly and helpful at both pick up and at drop off.

COLLEEN H. 
Clasificación:
5.0

All aspects of the pick worked smoothly with no delays

JERROLD R. 
Clasificación:
1.0

Customer Service outside was not friendly, nor informative. Also, I reserved a 5 x 10 storage and when I got there, I was informed that they only had a 5 X 5 available.

SYLVIA Q. 
Clasificación:
5.0

Next time when I tell the rental location as to where I am going I would like to drop the equipment off where I am going not 1and a half-hour somewhere else

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY E. 
Clasificación:
5.0

Very clean and well ran

Frank I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON D. 
Clasificación:
3.0

Was sent to wrong town when I told them the town that I was going to

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY H. 
Clasificación:
3.0

This U-Haul site is where I dropped off my equipment but later I found out that they changed me for extra days of rental as well as excessive mileage. Neither one of these charges are valid because my reservation included extra days which were paid for at the time of my reservation. Don't know how they calculated extra miles because I returned the truck with about 200 or so miles under what was allowed. I am currently trying to deal with U-Haul in getting refunded for excess charges this drop off site charged me? This site never discussed these charges with me at the time of dropping off the equipment and never authorized these charges? Not good!!!

Glenn Y. 
Clasificación:
2.0

It seems that there was a scratch at the end of the unit and it didn't have a liability sticker. I missed taking pictures before leaving the lot. Customer representative didn't inform me that there was no drop off location in Nogales, AZ he even wrote a couple of addresses for me on the paperwork. No one accepted the auto transport in Nogales and I had to cancel my trip to Mexico. Very disappointed,

LUIS V. 
Clasificación:
5.0

My trailer was very old and the chained were oxidized. If they paid better attention at the objects being rented.

JHON M. 
Clasificación:
5.0

Easiest drop off ever. Literally took less than a minute. Amazing.

Ronald S. 
Clasificación:
5.0

The manager was excellent and made this part of moving across the country a little less stressful! Thank you! The staff was also incredibly friendly. Great job!

William F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Briley B.  |  First Impressions 
Clasificación:
5.0

Previous comments apply here

Larry C. 
Clasificación:
5.0

This Uhaul experience was the best I've encountered and I believe it is the highly organized team that makes this place stand out.

Diana C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN B. 
Clasificación:
5.0

Adam was an absolute angel to work with.

Danielle C. 
Clasificación:
3.0

When I was in Texas I felt secure that my belongs where safe. Adam, Jenna, Eline,.and the staff where extremely nice to me.. I pray that others also feel this way about the staff at Uhaul on St Mary's. Gracias.

ester w.  |  Overall Experience 
Clasificación:
5.0

Thanks for helping us find a very short notice storage unit! It was quick & easy. Very wonderful staff at freeway location.  Very clean & secure units worth the price.

Leticia R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leticia R. 
Clasificación:
3.0

Called on Thursday to have the storage unit accessible on Monday. Arrived on Monday to learn that the unit had been moved to a different location. We were able to get the truck at the Freeway location but were not given the 6 furniture blankets as requested.

ANN E. 
Clasificación:
4.0

The original location we rented from on 2629 N stone was a disaster! Extremely poor, 0/5 costumer service and an owner that could not care less about customer service. This place was much better, just needs more staff.

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  Overall Experience 
Clasificación:
2.0

I've had good experiences here in the past, but this time the employees were not helpful. The room I reserved online was no longer available, they did not honor my first month free offer, didn't open up the storage room (break the plastic tie), and locked the main entrance while we were in mid-trip with our cargo.

sabine h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Giovanna F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P.  |  Overall Experience 
Clasificación:
5.0

The staff at this location were always so helpful.. Jenna. Adam and Jerry thank you all so much.

PAULA B.  |  Overall Experience 
Clasificación:
5.0

Very nice people to work with, will definitely rent there again 👍

debby m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly Y.  |  Overall Experience 
Clasificación:
5.0

It is a great location. Clean facilities. Only negatives are that you need more elevators and ample parking is lacking.

Carmen C.  |  Overall Experience 
Clasificación:
3.0

Was charged a late fee after only 23 days of use, did not move in for 7 days after reservation and they were aware of it. Was charged for a full month on the last month when only used it a couple of days. I guess I ended up paying for the free month that I was to get.

Hernan G.  |  Overall Experience 
Clasificación:
4.0

very clean areas but a lot of bugs were found in my storage unit

Shannon H.  |  Overall Experience 
Clasificación:
5.0

Outstanding operation!

Charles B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ingo V.  |  Overall Experience 
Clasificación:
5.0

Nice and clean everyone that works there was friendly thank you uhaul group for all you do.

Armando L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK T.  |  Overall Experience 
Clasificación:
5.0

Super helpful employees very up to date and modern facilities. Good selection of trucks and trailers. We liked that this location had storage units for rent which made it very convenient for us when we moved here.

Tony M.  |  Overall Experience 
Clasificación:
5.0

Adam and his team were great ! Their customer service was amazing, very helpful and accommodating . Los recomiendo, son excelentes.

Lisa N.  |  First Impressions 
Clasificación:
1.0

Your lack of ability to make reservations are lacking. When you make a reservation you make sure to have everything available for your customers. I have been with you for two years...walking into my storage area and finding homeless people inside and locking themselves in the bathrooms. After speaking to your staff nothing was done about it. You employes in fact just shrug their shoulders when I told him. When I paid for a storage unit, climate control and yet I walk in and its about 90 degrees. Is that temperature controlled? I have been a business owner for years and I have NEVER dealt with such unorganized people in my life. You as a company need to train your employees from completion of reservation, and completeness of contract. Lack of security in "locked storage" and your employees are showing a lack of business customer service. I will be sharing my thoughts about this and will never recommend you. I will not contact the storage unit as this is an issue with uhaul in itself. I wish you luck in staying in this business. People are not in a way to deal with this stuff right now...Shameful.

SHEILA D.  |  Overall Experience 
Clasificación:
1.0

Had an online reservation that got sold out from under me with no notice. When I made another reservation, it was for a 10x15 unit. Was notified day of the reservation (while my truck was en route) that all they had available was a 10x10. Staff was exceptionally rude and disrespectful, to the point of laughing at us over the phone. Manager was unrepentant and even threatened to cancel our reservation and contract when we contacted him. If we had another option, we would have gladly gone elsewhere, but we were already out 700 dollars on the truck and crew we hired. Very poor service. Uhaul has burned its bridges here and this is the last service I will ever hired from them again. Telling everyone I know the same.

Sarah S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mohammed A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

San A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nimrodel M.  |  Overall Experience 
Clasificación:
4.0

My only complaint is that a cart was NEVER available when I needed one. It made moving in and out difficult and time-consuming.

Aleshia H.  |  Overall Experience 
Clasificación:
5.0

Jenna was very helpful throughout the entire process.

Maria R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis C.  |  Overall Experience 
Clasificación:
4.0

Great team. The entire staff seemed efficient. Jen is a great people person

Margaret H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Guy Lewis C.  |  Overall Experience 
Clasificación:
5.0

We still didn't rent one but the people that helped us were all very nice. They answered all our questions

Noah P.  |  Overall Experience 
Clasificación:
5.0

It is a well maintained secured and clean facility

Ronald Z.  |  Overall Experience 
Clasificación:
4.0

Overall it was a good experience but there needs to be more carts available.

Maureen Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha G.  |  First Impressions 
Clasificación:
5.0

We moved from our Denver facility to Tucson & the transition was so much easier than I had expected. Was so great to arrive & took us but 10 minutes to get everything handled so that we could drop off the 1 way trailer & start unloading. Monthly payment set up was easy, great prices, facility is well managed, clean, well lit & secure. Definitely recommended.

Jo M.  |  Overall Experience 
Clasificación:
5.0

Adam was outstanding!

barbara r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alaina P.  |  Overall Experience 
Clasificación:
5.0

We justed moved to Tuscon and found that the U-Haul has a superior facility with storage units. The Manger Adam Conroy was great and helped us with our storage requirements. Very knowledgeable workers at this location also with great service. Thank you Tony M.

Tony M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy P.  |  Overall Experience 
Clasificación:
4.0

Occasionally long waits in line,not enough help and the same thing on the phone.

PHILIP F.  |  Overall Experience 
Clasificación:
4.0

. Nice clean storage units friendly customer service would recommend to others 👌

carlos g.  |  First Impressions 
Clasificación:
5.0

COVID-19. !!!!!!

Wayne E.  |  Overall Experience 
Clasificación:
5.0

thanks! Jenna has helped us two years in a row

Kelly B.  |  First Impressions 
Clasificación:
5.0

I am a long time customer and this location has a wonderful staff, very helpful, location is very convenient, and the facility is extremely clean, well lit and safe. The staff is really terrific and I have worked with most all of them from one time to another as a long term customer and I will be a customer for life~ Thank you for going well above and beyond for me, I will never forget it and I100% recommend them to anyone as well~ Thank you again

Maury P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexis H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hernan G.  |  First Impressions 
Clasificación:
2.0

You have very friendly staff and then you have very unfriendly staff. One staff member will offer a special or discount for purchasing services and then another will deny such offers exist. The message is mixed and unprofessional. I would have kept renting my unit "empty" just to put excess stuff. But my experience with one person in particular eliminated that potential arrangement.

KENNETH R.  |  Overall Experience 
Clasificación:
4.0

I greatly appreciate the help received several times from the front desk staff. Mostly this was for issues other than the storage unit. It was great customer service, the heart of any business. Gracias

Kenneth Q.  |  Overall Experience 
Clasificación:
1.0

There are never enough carts available. Motion sensors for lighting aren't positioned correctly. Time for lighting to stay on is too short. Lights keep going out when working in locker. Manager "Jenna" treats customers as if they are an inconvenience for her. She is also disrespectful to the other employees. ("Scolding" them in front of customers. Appearing irritated for when having to help them.) I have used Uhaul for moving and Storage for all my storage and moving needs and have never negative experiences like I've had here. I will be using another location in the future.

Adrianne B.  |  Overall Experience 
Clasificación:
4.0

Staff was fantastic and always super helpful.

Alyssa R.  |  Overall Experience 
Clasificación:
4.0

I encountered one problem with closing out my storage. There were no cart available for me to move my items out. I did speak with a staff member (maintenance crew) about the missing carts. I was informed that the carts had been "stolen". I had to re-schedule another truck reservation at my extra expense to complete my move.

Michael R R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jose d.  |  Overall Experience 
Clasificación:
4.0

Everything was great, except storage reservation. The web site didn't recognize my reservation, so I made it by phone. Then, at the facility, they couldn't find my reservation also. After some backs and fowards, my reservation appears. In all moment the staff was nice and work hard for solving my issue.

Rafael Dario C.  |  First Impressions 
Clasificación:
5.0

I was pulling this trailer around for a long time and it was supposed to go back to a different U-Haul after I took the stuff out but they said I could drop it off here that was really great.

Nancy P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicki J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carmen f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN G.  |  Overall Experience 
Clasificación:
5.0

Fast and easy rental

Jonathan T.  |  First Impressions 
Clasificación:
5.0

Unbelievable service and friendly staff. Highly accommodating. I love them there at this U-Haul Location.

Dagmar S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen Y.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Clarissa G.  |  First Impressions 
Clasificación:
5.0

The staff and manager was very kind and understanding. The facilities are very clean and well run. I'm very glad to have a storage there.

Ken W.  |  First Impressions 
Clasificación:
1.0

Horrible customer service from the managers at this location. I was treated very poorly and they made me feel very uncomfortable the whole time i had a storage unit with them. They literally cut our visiting hours for no real good reason. I've had other storage units with uhual at other locations and had no issues being at my storage for long hours which i had 24 hours access at the other location. There were other customers at that downtown facility that would stay long hours and even sleep there too. I just feel the managers were profiling us. I've never done anything to them for how they treated us. Im writing this cuz other customers should know how bad this facility is. This facility needs new management cuz the current ones aren't doing that great. No i would not recommend this location to no one.

azalea m.  |  Overall Experience 
Clasificación:
5.0

Will Austin was extremely helpful, courteous, professional and one of the very best service people ive come into contact with in many years. Highest highest marks. Deserves a good raise and recognition for sure

james b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK T.  |  First Impressions 
Clasificación:
5.0

The staff on site are professional, courteous and knowledgeable. Your staff made my experience with you excellent

Kathrine M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DARA S.  |  Overall Experience 
Clasificación:
5.0

Wonderful. William was very nice and helpful.

ADRIAN R.  |  First Impressions 
Clasificación:
3.0

I didn't like the idea that u Prorate when someone moves in but you don't prorate when they move out. FRANKLY THAT SUCKS which makes me change my ratting

CORNELIUS B.  |  Overall Experience 
Clasificación:
5.0

The workers at this Uhaul facility ate the best Ever! I would rate them a 10 Stars!!

Kathleen G.  |  Overall Experience 
Clasificación:
5.0

Jenna was very professional. Thank you again for your help.

Michael L.  |  First Impressions 
Clasificación:
5.0

Honestly, best storage facility I've ever used. Well maintained, clean, safe, and the security is a really nice addition. Staff is nice, helpful, and they carts people can use provided by the facility is also nice.

Daniel D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROSEMARIE A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cynnamon w.  |  Overall Experience 
Clasificación:
5.0

The staff were not only very helpful, but extremely pleasant to work with. I would recommend this company to everyone!!!!!!!!! Thank you very much!

Cathy W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B.  |  Online Move In 
Clasificación:
5.0

Convenient location, clean and well lit. Over time however the 9 moving carts dwindled down to 4.

Kathy M.  |  Overall Experience 
Clasificación:
2.0

Initial staff was friendly and welcoming. Add staff seemed defensive with people of color and used the words aggressive when a supervisor was requested. Supervisor seemed uninformed regarding customer service and snapped at customer.

NATALIE W.  |  First Impressions 
Clasificación:
5.0

Love the team on I-10 and Congress!

Nathan W.  |  First Impressions 
Clasificación:
5.0

Thank you for everything.

Omar G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LASHEA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS R.  |  Overall Experience 
Clasificación:
4.0

You should get dumpster so customers can throw Out what they need to.

Daniel S.  |  Overall Experience 
Clasificación:
5.0

Thank you for your help. I had storage for 5 months and also rented trucks for moving, the staff was great and kind! Kudos to you all!

Margaret H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ELLEN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA W.  |  First Impressions 
Clasificación:
5.0

Thank you for helping me with my journey

Delia P.  |  First Impressions 
Clasificación:
5.0

adam and his team have given me the comeback experiences I have rent from Uhaul all my life this facility is the best one yet thanks adam and your hard-working staff excellent customer services

JESUS V.  |  First Impressions 
Clasificación:
5.0

Adam the manager was very friendly and helpful. Extraordinario servicio al cliente

YVONNE S.  |  First Impressions 
Clasificación:
5.0

All staff at this location were extremely helpful, knowledgeable, and most importantly very very friendly...... Now knowing, I will not take my business anywhere else....Thank you so much.

Leyva P.  |  First Impressions 
Clasificación:
5.0

Thank you for all you've done for me and my property. Everyone I've encountered has been very knowledgeable and capable of handling my concerns. Much appreciated for the service.

Marilyn B.  |  First Impressions 
Clasificación:
5.0

I am so embarrassed and apologize to U-Haul for the fender bender I had while on your property. Your staff was excellent and were very understanding and helpful. I will always recommend and use your facility. Please extend my thanks to William and also the really helpful woman who shared my experience with me and then helped me with getting the storage unit. Excellent employees and nice people. Again I apologize for the accident. Thomas Tilton

Thomas T.  |  First Impressions 
Clasificación:
5.0

the customer service was outstanding from Adam Conroy, he was very friendly and helpful. My wife and I were have a very stressful day, trying to find a storage unit. After visiting your facility and meeting Adam, he put us a ease. He was kind and respectful. because of that we will tell all our family and friends. Thank you! Adam for all your help.

Armando L.  |  First Impressions 
Clasificación:
5.0

I initially called 10/26 to reserve a truck, the associate was super nice and informative. Came in 10/27, the associate that helped me in person was extremely nice and efficient. The location and security is excellent. Totally feel safe leaving my stuff there.

ROSANA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward E.  |  First Impressions 
Clasificación:
4.0

Staff at time of sign up wasn't very courteous and seemed very rushed. When asked about any specials he was very curt. So at time of move in we noticed information was not properly taken. However the manager Jenna apologized and corrected our information. She was very pleasant and very helpful.

Francisco R.  |  First Impressions 
Clasificación:
5.0

When we called to rent a storage locker we were extremely pleased with the manner in which all our questions were answered. Upon arriving we were greeted with a smile, and then escorted to the two lockers we rented. I would definitely recommend this facility.

RODGER K.  |  First Impressions 
Clasificación:
5.0

I sold my house,rented 2 units, then i found out my closing date was earlier than what i was told. So, i was frantic due to the fact i had to call back ,change the date of moving in and there could be a possibility there mite Not be 2 units available in the sizes i needed. Adam went out of his way to help me get what i needed and was very proffesional and friendly! Thank you sooo much Adam, you're the Greatest! Kathleen Glaser

Kathleen G.  |  First Impressions 
Clasificación:
5.0

The young lady, manager on staff was wonderful to work with. She is very accommodating. Gracias

CHERYL K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleshia H.  |  First Impressions 
Clasificación:
5.0

Keep up the good work.

Michael G.  |  First Impressions 
Clasificación:
5.0

Very courteous staff. Social distancing and masks in use.

Rehan K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carmen f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tabitha J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adan M.  |  First Impressions 
Clasificación:
5.0

Everyone was super helpful and open to letting me rent a unit despite being stuck in another state due to covid. Super easy to set up access for my friends to move my things for me. Highly recommend and competitive pricing as well.

Kai L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike W.  |  First Impressions 
Clasificación:
5.0

This is my second experience with U-Haul storage and I have to say it has been a rewarding experience in both instances.

Sandra L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy H.  |  First Impressions 
Clasificación:
5.0

Would like to see more 24 hour places. Some of us work midnights and would like to do the things we need to do during our hours. Besides the best place in town.

David M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel G.  |  First Impressions 
Clasificación:
5.0

I had experience at two locations, Oracle/Wetmore in Tucson and also Downtown St. Mary's in Tucson. Employees at both locations (Rebecca and William) were fantastic and extremely helpful!

Amie B.  |  First Impressions 
Clasificación:
5.0

The Uhaul rep that helped us was awesome! Jenna I think it was, truly understands what customer service means!!

Chris W.  |  First Impressions 
Clasificación:
5.0

Staff was helpful , friendly and had instant answers to every question. Amazing when people are knowledgeable and good at their job. I highly recommend this facility to everyone.

john g.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful.

Jon B.  |  First Impressions 
Clasificación:
5.0

Jenna - I cannot say enough about how great you were. So friendly and helpful even during a stressful time for both me and you !! You keep your facilities clean and sanitary and you're really to be commended for your work ethic. You made this a great and easy experience!

Abbe L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Margarita R.  |  First Impressions 
Clasificación:
5.0

Johnny was very helpful and friendly. The space was very clean and they do a great job with security

cynnamon w.  |  First Impressions 
Clasificación:
4.0

The general manager and other employees are clean, in uniforms, and very friendly and helpful. The rates are average for the area, and they don't have some of the same requirements that others do.

Laura D.  |  First Impressions 
Clasificación:
5.0

Helpful, friendly staff

Scott M.  |  First Impressions 
Clasificación:
5.0

A very patient & friendly folks made the grim task of moving almost painless, I dealt with Adam and & ubox genie Karina.very good experience

maureen b.  |  First Impressions 
Clasificación:
5.0

Great personnel. Very helpful and friendly!!!! Very satisfied with the service.

abril s.  |  First Impressions 
Clasificación:
5.0

The salesman was very kind and helpful. Also, Sunday when I arrived the young man there at 5:00 PM went out of his way to help me

Larry A.  |  First Impressions 
Clasificación:
5.0

I had a very pleasant experience at U-Haul Self Stirage. Adam Conroy was a great help & the entire process from start to finish went flawlessly. I was very pleased & thankful for Adam's help.

Mary M.  |  First Impressions 
Clasificación:
5.0

Your employees are everything, never forget that. Today, they earned UHaul a long term customer. Their customer service was top rate, they were highly professional, very helpful and fast workers~

Maury P.  |  First Impressions 
Clasificación:
4.0

No clue had to reserve Dolly. Water fountain had no pressure. Thank you, Elvira

Elvira M.  |  First Impressions 
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