Customer Reviews for U-Haul Moving & Storage of Downtown Tucson

2,349 comentarios

450 N Freeway   Tucson, AZ 85701

(520) 777-9159

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(520) 777-9159

450 N Freeway
Tucson, AZ 85701

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew E. 
Clasificación:
5.0

Gracias por su atención y paciencia. Me apoyaron mucho y fue muy apreciable su tiempo

alejandra f.  |  First Impressions 
Clasificación:
5.0

great, helpful staff!

Aaron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip H. 
Clasificación:
5.0

Love the professionalism

Larry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
1.0

I went and dropped off the vehicle and had no idea what to do. Mobile APP was not working. I was charged for the fuel they said that I had to have it at full tank. I was also told that with having for less time that I would get some type of refund and was also under the mileage amount. I even loaded another haul for your company and was told that we would have additional days and mileage etc at no additional cost.

John C. 
Clasificación:
2.0

Employee was rude and not very helpfull I told him the a/c did not work and his answer was not my problem we did not rent it to you.

John V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon B. 
Clasificación:
5.0

If the equipment is not available when booking on the web site, advise the alternative choice that the location may supply. I would have reserved a pick-up vs the larger truck which caused my $30 rental to be a $52 rental when I'd reserved a van. Overall, great experienceâ€"I'd left an item an item in the cab which was held for me to pick-upâ€"much appreciated on that customer experience.

Palmer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marelyn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarret M. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M.  |  Overall Experience 
Clasificación:
5.0

I use U-Haul Moving & Storage of Downtown Tucson even though it's out of my way because they are the most professional and courteous of all the U-Haul locations I have even used.

Christopher S. 
Clasificación:
1.0

You guys really jack your prices up.

JASON B. 
Clasificación:
5.0

The person that did the rental was professional, proficient and very helpful. I wish every UHaul had people like him. He made getting the rental awesome. Thank you. God bless!!!!

Lee C. 
Clasificación:
5.0

these guys were great, helped me get the proper hitch and had the trailer i needed

BEAR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane D. 
Clasificación:
5.0

Excellent service and equipment!

Sophie H. 
Clasificación:
5.0

They were very helpful and nice

Melissa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack T. 
Clasificación:
3.0

I would not recommend Uhaul to anyone ever! Bad tire!!!

Leigh M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed M. 
Clasificación:
5.0

Keep doing what you're doing because it's working! The staff is wonderful . I keep coming back for truck rentals. ¡Gracias!

KATHLEEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna Y. 
Clasificación:
1.0

El cliente no dejó un comentario.

Breanna D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed M. 
Clasificación:
5.0

This location is close by, easy to get in and out of and well stocked with good guys working the counter.

GEORGE T. 
Clasificación:
5.0

Fast friendly service! They were really busy and still kept a positive attitude. Very knowledgeable about the trailer and products.

Brian P. 
Clasificación:
5.0

Everything was done professionally. The process went real well and smooth. The pick up and return process was great.

Peggy K. 
Clasificación:
5.0

Every Uhaul where we visited to rent our equipment and drop off after use were friendly and most helpful. Absolutely all staff were excellent at each location!

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delbert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eva M. 
Clasificación:
3.0

it was extremely hot in the waiting area

laif M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle C. 
Clasificación:
5.0

Great facility. Easy access and great employees.

Lisa D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Don V. 
Clasificación:
3.0

There was a line up and the employee was trying to put on a receiver hitch and told me to wait and they would help me when they finished with that customer. I went inside and there were 5 employees behind the desk 3 on computers and two standing behind them. I asked if someone could help me drop off my trailer and no one responded. Then a young man came in from the back and said, Can I help you. He was very helpful but as for the rest of them, not so much.

Seann N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Esperanza R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RENA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT J. 
Clasificación:
5.0

I was so pleased with every aspect of my truck rental. The store was busy but my pickup and drop off were quick and efficient. I really, really think you're doing a great job!!

BETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristofer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
1.0

The location is very chaotic. Trucks are all over the place and its haphazardly located. Waited in line for 15 mins when there was only 2 customers in front of me 3 employees behind the counter. My reservation was lost and I kept being sent to different locations. Didn't have the equipment I reserved because they didn't want that size truck to go out of town. I was forced to take other equipment. The employee created another reservation and I kept getting calls about both. I have to call customer service myself and cancel my reservation. Just a bad experience. I want a refund.

Chavar D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura V. 
Clasificación:
3.0

Transferred to this facility that was further away from where I made my original rental location which added miles to my rental. Customer service agent at this location was abrupt and stated, “your still welcome” as I was leaving. Drop off was a breeze and the agent at this time was friendly and had me on my way quickly.

Aaron W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne W. 
Clasificación:
5.0

Make it easier for the next person to get into the cab of the rental. The way that the trucks were parked, I had to enter through the passenger side and crawl over the seat to get to the driver's seat. The way the trucks were parked side by side, they were so close that I could not get in the driver's door.

Terry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary Y. 
Clasificación:
4.0

Would be better if the facility is accessible 24/7

Nipuna W.  |  Overall Experience 
Clasificación:
1.0

This staff needs a crash course in customer service. They were rude, they insulted me. DO NOT RETURN your truck here.

CAREY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis S. 
Clasificación:
5.0

Staff was very friendly and much more energetic than my local U-haul location. Was very impressed with the way we were handled, all interactions with site staff was fantastic.

Stephen B. 
Clasificación:
5.0

The man who took the trailer back was extremely helpful. I wish I remembered his name. He went the extra mile. ¡Gracias!

Cynthia M. 
Clasificación:
2.0

The UBox was ordered to be shipped to The UHaul store on Grant. We verified it in person last week at the Grant store. I also verified it by phone later and after 45 minutes and 4 transfers it was verified to be at Grant this morning. We got there only to be told by the same person we had previously talked with that the UBox was in downtown Tucson. We went to downtown to retrieve our property. Tucson UHaul and people there literally didn't give a dam they had made a mistake and we're not cordial. UHaul personnel in Denver were wonderful. Personnel in Tucson were completely unconcerned about making errors and the problems they caused buyers. Extremely unhappy with service here!

Joyce H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adriana K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
1.0

Start with honoring reservations that customers made at this location! I need to open a dispute resolution claim regarding the additional 20 days I was charged by this facility because I had to store my furniture and other personal belonging inside the truck I rented until I located an indoor controlled climate storage space large enough. This location never informed me that my indoor space had been rented until I arrived to return the truck and auto carrier trailer on April 15, 2022. I had pre-arranged and paid for moving help to meet me at this location to unload the truck, they arrived as scheduled but could not perform any work. When I approached one of the customer service representatives to start my return, I was informed that "I had no reservation for an indoor space here, nothing was available, and I need to call the customer service number for help". Having no other option, I called and was on hold for an extended period of time as usual. I was finally connected with a customer service representative, explained what had just taken place and I needed to unload the rental truck close to where I just moved to. She was only able to locate another U-Haul still open on Oracle Road, but it was an outside storage facility. I told her to notify them that I was leaving for their location to unload some of the items inside the truck. When we arrived, I signed a quick rental agreement for one small space, paid for the lock to lock the space and was given directions to the location in the back yard area. This location had recently experienced a fire to several units, which disabled the lights and trying to locate the unit in the dark was challenging to say the least. By the time we found the unit and was preparing to unload something from the truck, my two hours was used up. They unloaded one box from the truck, I locked the unit and did not return to this location to move out until May 2022. Why do I get charged an additional $545.76 for keeping the truck even after it was towed by mistake from the apartment complex I moved to in April 2022, when this is due to my space being given away without notice? Throughout this entire rental experience since arriving in Tucson, I have received nothing but unending frustrations with the management at this location? Provided me with no legitimate answers as to why this took place to begin with other than, "I get too much conflicting messages from the Corporate office about reservations, and we are told that reservations do not mean anything to U-Haul, they want all spaces available for rent to be rented". He said he tried to locate another U-Haul with indoor spaces available but was unable to find one because indoor storage is in high demand in Tucson. This location has received too much income from me on this initial rental and I think I should be refunded that amount for having to keep the truck to begin with! I have other issues with U-Haul that also pertain to this rental going back to my last couple of days in San Diego, CA where again conflicting information provided by the customer service telephone representatives resulted in my car not being loaded at one of your facilities, this time the reason was the manager did not want to be liable for any damage done to my car while it was being driven onto the auto carrier trailer.

Phillip F. 
Clasificación:
5.0

Nada

MORGAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yancey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnson H. 
Clasificación:
5.0

Excellent service all the way around.

Sean F. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL W.  |  Overall Experience 
Clasificación:
5.0

I should be able to get same compensation $ money back for the bad experience.

Humberto M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matt M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald K. 
Clasificación:
5.0

Everything worked out good.

Makarand P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Becky P. 
Clasificación:
2.0

Staff was not friendly

George W. 
Clasificación:
5.0

no improvements needed, it was clean and well run. My only complaint was I had to travel across town to get to it. I would have prefered to go to the pickup location closer to my house.

CHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kirk M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lillian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis E. 
Clasificación:
2.0

My rental was given to me extremely late. The check-in and check-out mobile process is extremely tedious. I was charged an unnecessary late fee even though i completed all the steps and turned in my van on time after getting it 45-60 min late.

Jacob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig J. 
Clasificación:
4.0

El cliente no dejó un comentario.

TROY H. 
Clasificación:
3.0

The online pick up is very confusing. The link would not work for a while after we clicked ready for pick up, I was hoping it would take us 5 minutes to pick up the truck but it ended up taking 40.

samantha B. 
Clasificación:
2.0

The truck made lots of noise and was in bad shape. They gave me a truck with half a tank and requested it be returned with a full tank. The online check-in did not let me leave a record about the gas tank and I had to spend a long time waiting to speak to customer service on the phone. I honestly think U-haul is just looking to put high gas prices on their customers and not give them a full tank of gas.

Warren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
5.0

Once again excellent clean location with the gentleman that disconnected the trailer was exceptional customer service. Throughly impressed with the last 3 Uhaul locations that I have dealt with. Clean neat and outstanding customer service. We will continue to use Uhaul if we continue to get this service in these clean environments.

Tim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Tell us we forgot to top off fuel and give us opportunity to avoid surcharge.

BEVERLY A. 
Clasificación:
5.0

Send reminder to fill truck before returning or give us option to go out and get the fuel. We forgot and had to paid the extra surcharge. Personnel were professional & courteous. Location wasn't busy when we returned.

William A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl M. 
Clasificación:
1.0

I was given a 118 mile allotment for my move. The distance between the pick up haul facility and my home address is 117 miles. How does that make any sense? I needed to drive my vehicle to where I was picking up my home goods, travel to my home address to offload, drive to a gas station, and then to the drop off. I will seriously consider other options next time.

Pedro N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

matt W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
3.0

nothing to say about this location - but the phone pickup feature offered on the website doesn't work. It allows you to rent uhauls and schedule them at locations that are closed. It is an inconvenience and needs to show an accurate calendar for the locations you can rent from.

Alexander M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

Jesus Loya was a great worker who got my situation handled perfectly

wolf g.  |  First Impressions 
Clasificación:
5.0

Very helpful staff, very quick and efficient process

NATHAN H.  |  First Impressions 
Clasificación:
5.0

They did an amazing job getting me checked in and accommodating as much as they could. It is frustrating there are many processes/procedures not laid out very well until you talk to employees at Uhaul. The customer service number is a very long hold and received conflicting information.

Nicole V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLO C.  |  Overall Experience 
Clasificación:
5.0

Adam and his team were fantastic, I moved into the storage facility October 2020 until now and during that time my questions were always answered the facility always looked great and all the staff were friendly. If you have Storage needs I would highly recommend this facility. Very Clean and Secure!!

John C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell L.  |  First Impressions 
Clasificación:
4.0

Would def rent here again if the need arose. Everything was super convenient and simple to use. The office staff were very helpful and accommodating!!

Nicholas W.  |  Overall Experience 
Clasificación:
4.0

It's a storage facility. There is only so much that can be done.

Carol V.  |  Overall Experience 
Clasificación:
3.0

I did not appreciate the rates being raised after the 1st month. It's a storage unit not an apartment

Laura W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Yvonda T.  |  Overall Experience 
Clasificación:
5.0

Thanks excellent service

Lydia O.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

TIFFANY J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jo Ann W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica S.  |  Overall Experience 
Clasificación:
5.0

VERY CLEAN, I felt comfort leaving my hard earn property. The safe was very friendly, I would definitely use & recommend the company to my friends & family 栗

Robinette S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Surafel H.  |  Overall Experience 
Clasificación:
5.0

Adam goes above and beyond my expectations… Excellent facility and managed so well.

Dagmar S.  |  First Impressions 
Clasificación:
4.0

Staff was very helpful and professional. If I ever need a storage unit again, I will go to this location!

Cynthia F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EFRAIN R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L.  |  Overall Experience 
Clasificación:
4.0

Everyone we came in contact with was friendly, accommodating and very professional.

Kimberly P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley O.  |  Overall Experience 
Clasificación:
5.0

Great experience. Would not think twice to use this place again.

jason k.  |  Overall Experience 
Clasificación:
5.0

Just before the pandemic began, I moved my stuff into storage as I was in the midst of moving, and I only needed a handful of things at my new place. I figured I'd be renting storage space for 3, maybe 4 months, max. Then, wham! My new rental deal fell apart, as the home owner moved her kids into the home. Suddenly, I was very happy that I moved stuff into storage, as I was moving in with family. The uhaul location was great as it was close to work, and easy to access off of I-10. The facility was absolutely clean. There were no creepy crawlies, no funky smells, no water damage to floors or walls that might give me pause as to whether or not my own stuff was at risk. It's been great! On the handful of times, I had a question about something, the staff were helpful. I appreciate good customer service. Now, almost two years to the day I put stuff in storage, I emptied the unit out. I'm a homeowner! ~ Thanks, UHaul!!!

Maria C.  |  Overall Experience 
Clasificación:
2.0

Took three times for them to cancel my unit still waiting on the refund.

Christopher F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rathika R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maryel L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P.  |  Overall Experience 
Clasificación:
5.0

Thank to the manager there for putting up with my stuff lol great customer service

Mable L.  |  Overall Experience 
Clasificación:
5.0

Never one issue from start to finish. I will do business with them in the future.

Destinee W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gretchen V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrico R.  |  First Impressions 
Clasificación:
5.0

I was only here for a short time, but the facility was great. It was secure ,well lit and clean. The staff was friendly and quick to help out. I would definitely use this place again.

LAURIE B.  |  Overall Experience 
Clasificación:
5.0

Great all around no cap

Raymond W.  |  First Impressions 
Clasificación:
4.0

The initial person who signed me up was not very helpful. He seemed to be disinterested in making sure I understood the process of going in and out of the building. The rest of the staff was very helpful.

James J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Blanca A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald W.  |  First Impressions 
Clasificación:
5.0

This facility was amazing. All the employees were very friendly and respectful. I wish I had a self-storage like this at my new residence.

Melanie B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

esther s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pete V.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful!

Conney B.  |  First Impressions 
Clasificación:
5.0

This U-Haul site is awesome! Very, very clean and well lit for safety at all hours. All the staff is friendly and helpful and they will make sure that your U-Haul experience is a positive one! Great customer service! 10 Stars for sure! **********

KRISTA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay N.  |  Overall Experience 
Clasificación:
5.0

Best uhaul experience. Staff was very helpful and saved me from missing out on an available unit. Thank you so much

David K.  |  First Impressions 
Clasificación:
3.0

Bank of lights in my hall were out about 50% of the time I was renting. Temperature and humidity were not kept at promised levels. One one occasion I was trying to access during regular access hours, after the office was closed. Doors were locked, and no one answered the after hours number from numerous calls from another customer and myself. Rate was cheapest in town, facility easy to navigate.

JARED F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F.  |  Overall Experience 
Clasificación:
5.0

The ease of accessing the facility and the floors, appropriately was very much appreciated.

PHIL Luigi G.  |  Overall Experience 
Clasificación:
4.0

No

Donn S.  |  First Impressions 
Clasificación:
5.0

Super quick and easy to start contract and access my space!

Lindsay N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHAEL Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kali J.  |  Overall Experience 
Clasificación:
5.0

I recently was at a different storage unit. This one is far beyond superior! In. Every. Way. Thank you.

Dhyana W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisabeth W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ISABELLE R.  |  First Impressions 
Clasificación:
5.0

Jose has excellent customer service!! The employees are friendly and would help me in every way possible.

LOURDES R.  |  Overall Experience 
Clasificación:
2.0

The person who checked me in was in a hurry. Did not explain the process of getting in and out of the building clearly. I sat off the alarm twice before another person helped me. Also I signed up online and it showed that my first month was free. The check in guy just shrugged it off telling me "We don't do that." when I bought it to his attention. How do I get my money back?

James J.  |  First Impressions 
Clasificación:
5.0

Adam went above and beyond in helping us.

MARLO C.  |  First Impressions 
Clasificación:
4.0

Cool u-haul, bathrooms weren’t working

Fernando A.  |  Overall Experience 
Clasificación:
5.0

Nice facility. Friendly and efficient workers

KAy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael Dario C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazmin B.  |  Overall Experience 
Clasificación:
5.0

Very clean, great customer service..

Maria T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doris G.  |  Overall Experience 
Clasificación:
5.0

Awesome staff ! Friendly and helpful. Thank you!

Lisa V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Junea G.  |  Overall Experience 
Clasificación:
5.0

Pricing very reasonable for my needs

MARIA D.  |  First Impressions 
Clasificación:
3.0

GM very kind and helpful, his staff could use improvement on communication and courtesy. Otherwise all other interaction was good. The customer service temp recommended this location.

Robert V.  |  Overall Experience 
Clasificación:
5.0

Great staff…..Jenna was Terrific in Helping me, Thank you for a job well done

Joseph R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Vivian G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo G.  |  Overall Experience 
Clasificación:
5.0

I had a container here for a few years. This facility was always clean, my belongings were always safe. I forgot to lock my unit one time and they put a lock until I was able to return to relock mine. The alarms, cameras and associates all make this place safe.

Clarissa T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Celsa G.  |  First Impressions 
Clasificación:
5.0

Adam was great, he was present and efficient and engaged always. Jenna was the same. They were courteous and helpful at all times. A great experience for a stressful time. You have two Excellent employees with Adam and Jenna.

Dagmar S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina T.  |  Overall Experience 
Clasificación:
5.0

Very clean and well ran

Frank I.  |  First Impressions 
Clasificación:
5.0

The manager was excellent and made this part of moving across the country a little less stressful! Thank you! The staff was also incredibly friendly. Great job!

William F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Briley B.  |  First Impressions 
Clasificación:
3.0

When I was in Texas I felt secure that my belongs where safe. Adam, Jenna, Eline,.and the staff where extremely nice to me.. I pray that others also feel this way about the staff at Uhaul on St Mary's. Gracias.

ester w.  |  Overall Experience 
Clasificación:
5.0

Thanks for helping us find a very short notice storage unit! It was quick & easy. Very wonderful staff at freeway location.  Very clean & secure units worth the price.

Leticia R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  Overall Experience 
Clasificación:
2.0

I've had good experiences here in the past, but this time the employees were not helpful. The room I reserved online was no longer available, they did not honor my first month free offer, didn't open up the storage room (break the plastic tie), and locked the main entrance while we were in mid-trip with our cargo.

sabine h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Giovanna F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P.  |  Overall Experience 
Clasificación:
5.0

The staff at this location were always so helpful.. Jenna. Adam and Jerry thank you all so much.

PAULA B.  |  Overall Experience 
Clasificación:
5.0

Very nice people to work with, will definitely rent there again 👍

debby m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly Y.  |  Overall Experience 
Clasificación:
5.0

It is a great location. Clean facilities. Only negatives are that you need more elevators and ample parking is lacking.

Carmen C.  |  Overall Experience 
Clasificación:
3.0

Was charged a late fee after only 23 days of use, did not move in for 7 days after reservation and they were aware of it. Was charged for a full month on the last month when only used it a couple of days. I guess I ended up paying for the free month that I was to get.

Hernan G.  |  Overall Experience 
Clasificación:
4.0

very clean areas but a lot of bugs were found in my storage unit

Shannon H.  |  Overall Experience 
Clasificación:
5.0

Outstanding operation!

Charles B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ingo V.  |  Overall Experience 
Clasificación:
5.0

Nice and clean everyone that works there was friendly thank you uhaul group for all you do.

Armando L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK T.  |  Overall Experience 
Clasificación:
5.0

Super helpful employees very up to date and modern facilities. Good selection of trucks and trailers. We liked that this location had storage units for rent which made it very convenient for us when we moved here.

Tony M.  |  Overall Experience 
Clasificación:
5.0

Adam and his team were great ! Their customer service was amazing, very helpful and accommodating . Los recomiendo, son excelentes.

Lisa N.  |  First Impressions 
Clasificación:
1.0

Your lack of ability to make reservations are lacking. When you make a reservation you make sure to have everything available for your customers. I have been with you for two years...walking into my storage area and finding homeless people inside and locking themselves in the bathrooms. After speaking to your staff nothing was done about it. You employes in fact just shrug their shoulders when I told him. When I paid for a storage unit, climate control and yet I walk in and its about 90 degrees. Is that temperature controlled? I have been a business owner for years and I have NEVER dealt with such unorganized people in my life. You as a company need to train your employees from completion of reservation, and completeness of contract. Lack of security in "locked storage" and your employees are showing a lack of business customer service. I will be sharing my thoughts about this and will never recommend you. I will not contact the storage unit as this is an issue with uhaul in itself. I wish you luck in staying in this business. People are not in a way to deal with this stuff right now...Shameful.

SHEILA D.  |  Overall Experience 
Clasificación:
1.0

Had an online reservation that got sold out from under me with no notice. When I made another reservation, it was for a 10x15 unit. Was notified day of the reservation (while my truck was en route) that all they had available was a 10x10. Staff was exceptionally rude and disrespectful, to the point of laughing at us over the phone. Manager was unrepentant and even threatened to cancel our reservation and contract when we contacted him. If we had another option, we would have gladly gone elsewhere, but we were already out 700 dollars on the truck and crew we hired. Very poor service. Uhaul has burned its bridges here and this is the last service I will ever hired from them again. Telling everyone I know the same.

Sarah S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mohammed A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

San A.  |  Overall Experience 
Clasificación: