Comentarios de los clientes para U-Haul Moving & Storage of Downtown Tucson

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Downtown Tucson

Clasificación general:

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Carol O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

bethany S. | Overall Experience |
Clasificación:

For the most part the storage facility was kept clean however we ran into a few situations where that was not the case. But we realized that there are no trash cans offered on the premises. Also during COVID it became very uncomfortable to go to our storage unit as many people including staff members do not wear face masks. I’m immune suppressed so this is a huge violation both in the moral sense as well as national health. This really rushed my husband & I to get out of there faster then we had planned but well worth it in the end for our safety. It’s really shameful that Uhaul is not keeping up with other businesses.

Hunter S.
Clasificación:

El cliente no dejó un comentario.

Millard J K.
Clasificación:

I have never visited the Freeway location, The interaction is by telephone and the driver, that interaction was excellent.

Jerald F.
Clasificación:

Post shipping rates for boxes. 5 boxes were shipped from 1 facility and 5 boxes were shipped from a different facility. Both were shipped from northwest Indiana but there was almost a $2,000 difference in shipping costs.

Clint C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JOSEPH D.
Clasificación:

El cliente no dejó un comentario.

Craig W.
Clasificación:

El cliente no dejó un comentario.

Micheal R. | Overall Experience |
Clasificación:

Staff was attentive and professional with all and any issue or concern regarding my needs.

Thomas T. | First Impressions |
Clasificación:

I am so embarrassed and apologize to U-Haul for the fender bender I had while on your property. Your staff was excellent and were very understanding and helpful. I will always recommend and use your facility. Please extend my thanks to William and also the really helpful woman who shared my experience with me and then helped me with getting the storage unit. Excellent employees and nice people. Again I apologize for the accident. Thomas Tilton

Dean P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

El cliente no dejó un comentario.

MARIETTA P.
Clasificación:

El cliente no dejó un comentario.

JESSICA C.
Clasificación:

Awesome service!

Kristy R.
Clasificación:

I was told something different for prices and fees 3 times. They never explained the truck or let me check before using. The gave me keys and walked away. I asked how I returned they said they would be there. On a sunday? And I called 2 hours before at 3pm noone would answer phone. Then 4 days later fees pulled from account and no bill sent. So I found out when my card was declined elsewhere

Debra B.
Clasificación:

I was originally supposed to pick this truck up from another location but it was not returned in time. A phone call would have saved me some time and gas running around to pick it up at a different location.

Arnold L.
Clasificación:

El cliente no dejó un comentario.

John S.
Clasificación:

El cliente no dejó un comentario.

William P.
Clasificación:

El cliente no dejó un comentario.

Dennis Q.
Clasificación:

El cliente no dejó un comentario.

TIA S.
Clasificación:

El cliente no dejó un comentario.

Rose S.
Clasificación:

Wash the windows in the truck very dirty. Wash the outside and Inside of vehicle.

Carina A.
Clasificación:

El cliente no dejó un comentario.

Enzo P.
Clasificación:

Although a van wasn't available that I reserved a week prior they only had a pickup truck to offer literally 15 minutes before my pickup time. It rained some that day so my possessions got wet. Also isn't there a uhaul $50 money back guarantee that is owed where if you do not have the vehicle i requested for moving it'll be applied to my account ? I have yet to see it, thank you

PHILIP F.
Clasificación:

El cliente no dejó un comentario.

Geraldine G.
Clasificación:

El cliente no dejó un comentario.

OSCAR A.
Clasificación:

El cliente no dejó un comentario.

Robert V.
Clasificación:

El cliente no dejó un comentario.

ALEX D.
Clasificación:

Better tires on trailers.

james C.
Clasificación:

El cliente no dejó un comentario.

CLAY C.
Clasificación:

El cliente no dejó un comentario.

MICHAEL W.
Clasificación:

El cliente no dejó un comentario.

Armando L. | First Impressions |
Clasificación:

the customer service was outstanding from Adam Conroy, he was very friendly and helpful. My wife and I were have a very stressful day, trying to find a storage unit. After visiting your facility and meeting Adam, he put us a ease. He was kind and respectful. because of that we will tell all our family and friends. Thank you! Adam for all your help.

MICHAEL V.
Clasificación:

El cliente no dejó un comentario.

RAMON M.
Clasificación:

Pick up and drop off were extremely fast. The car I transported leaked some fluids, and made a mess on the trailer. When I dropped off the trailer I spoke to the manager Adam who was very understanding. I will absolutely go to this location in the future. Very positive experience.

Larry M. | Overall Experience |
Clasificación:

this is one of the cleanest and well run facilities I have used yet. I have had to store items many times and wish they all were like this. Great staff, readily available to help with any situation.

DAKOTA P.
Clasificación:

i wish that the price was better adjusted for in town personal needs. it just seems a little too much for in town.

JOHN H.
Clasificación:

El cliente no dejó un comentario.

prentis P.
Clasificación:

El cliente no dejó un comentario.

ROSANA R. | First Impressions |
Clasificación:

I initially called 10/26 to reserve a truck, the associate was super nice and informative. Came in 10/27, the associate that helped me in person was extremely nice and efficient. The location and security is excellent. Totally feel safe leaving my stuff there.

Imani M.
Clasificación:

El cliente no dejó un comentario.

kimberly V.
Clasificación:

El cliente no dejó un comentario.

RICO W.
Clasificación:

El cliente no dejó un comentario.

michael M.
Clasificación:

El cliente no dejó un comentario.

Matthew G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

JOHN P.
Clasificación:

The pickup and drop off was supposed to be contact-less. I thought I would be able to do everything with my phone. But it wasn't. The app login didn't allow me to select the option to pick the truck up, according to the emailed directions. And I had to go in the store and wait in line each time. It was no big deal, but I chose the contact-less option, and it wasn't a real option apparently.

JENNIFER J.
Clasificación:

El cliente no dejó un comentario.

Luisa O.
Clasificación:

El cliente no dejó un comentario.

Mary S.
Clasificación:

El cliente no dejó un comentario.

ANDRES M.
Clasificación:

Website needs to reflect correct pricing on open 5x8 trailer states $18.95 then you get there and it's a 5x9 with a ramp and it's 24.95.

Stella P. | Overall Experience |
Clasificación:

I actually had a few people go with me to my storage and they loved it. They currently are in other Vendor storage locations around town and they want to move when the weather cools off. Their storage is not climate controlled and they were very impressed with your storage and store. If I ever need storage again, I will defiantly be coming back. All your staff is awesome. Regards Stella Padilla

agustin L.
Clasificación:

El cliente no dejó un comentario.

joe H.
Clasificación:

El cliente no dejó un comentario.

CHRISTINE L S.
Clasificación:

After having a previous problem, General Manager Adam Conroy was fantastic and super helpful and I want to recognize him for his professionalism in addressing my situation during a very busy and stressful time. It was much appreciated.

Keith H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Thomas V.
Clasificación:

El cliente no dejó un comentario.

GUNNAR T.
Clasificación:

El cliente no dejó un comentario.

Tamara U. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Patrick S.
Clasificación:

Everything was as it should be. The truck was ready at the time of pick-up, the staff was friendly and professional, the site was easy to get in and out of, and the price was fair and reasonable.

SOL K.
Clasificación:

El cliente no dejó un comentario.

Ben B. | Overall Experience |
Clasificación:

We cancelled our storage unit due to the lack of pandemic safety precautions. The failure to post signs at the entrances requiring masks is highly irresponsible by a business during a pandemic. Most of the people we encountered in the storage portion of the facility were not wearing masks because U Haul did not post signs that they were required.

LUISA O.
Clasificación:

Customers service was great, and I will definitely come back to rent.

CRAIG ROGER S.
Clasificación:

Adam adjusted my bill to account for the downtown distance from my preferred location. Much appreciated.

olga B.
Clasificación:

the location is excellent, the facilities super clean, you will find everything you need for your move. Very friendly and helpful staff.

Carrie C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Nicholas S. | Overall Experience |
Clasificación:

This place is very clean and well located. The staff was extremely helpful. Would recommend to anyone looking for a storage place.

Fernando A.
Clasificación:

I have storage there, satisfied with that experience. Wasn't entirely satisfied with the truck rental experience.

MICHAEL G.
Clasificación:

El cliente no dejó un comentario.

John R.
Clasificación:

El cliente no dejó un comentario.

Sage S.
Clasificación:

I will never use UHaul again for anything. You do not answer your phones. It is impossible to sccedule delivery of Uboxes in storage for delivery via your website. Service is terrible. No one conveys informations when a message is left. It is a shame that such a well known US company does such a poor job of taking care of customers.

Eduardo F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JOSE S.
Clasificación:

El cliente no dejó un comentario.

Larry M.
Clasificación:

El cliente no dejó un comentario.

barb d. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Daniel T.
Clasificación:

All Good. No Fuss. Quick Easy.

Mark V.
Clasificación:

Were able to get me a truck within 30 minutes of me placing the rental request. Very highly recommended

Melvin F. | Overall Experience |
Clasificación:

Adam helped fix an issue with my rental that saved me a lot of money. I really appreciate it!

Ralph D. | First Impressions |
Clasificación:

I am very happy with the service and professionalism by this U-Haul location. It looks like I’m going to have to keep the storage space and continue storing my daughters belongings for a tad longer intended.

Rosa O.
Clasificación:

El cliente no dejó un comentario.

NICHOLAS F.
Clasificación:

El cliente no dejó un comentario.

Nick F.
Clasificación:

El cliente no dejó un comentario.

Jose P.
Clasificación:

El cliente no dejó un comentario.

Edward E. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

LAUREN B.
Clasificación:

El cliente no dejó un comentario.

KEITH D.
Clasificación:

El cliente no dejó un comentario.

HECTOR C.
Clasificación:

El cliente no dejó un comentario.

Mike T.
Clasificación:

I am glad you had asked my opinion. The overall experience was overall very unsatisfactory. There was confusion and miscommunication from start to finish. There was missed drop off dates, missed pick updates and an overall high level of confusion on how to handle UBox transactions. Very unlikely I would consider this option again as the time I wasted trying to rectify the mistakes was unacceptable. The only bright spot was Kaitlyn (sp?) at the Tucson location, other than that my interactions were very disappointing and was filled with duplication and frustration. I propose better training for sales personal on your 800# on how to handle U Box orders. It was like the first time your company had every heard of or handled such as thing. Feel free to call me for additional details.

Cindy E.
Clasificación:

El cliente no dejó un comentario.

RANDALL H.
Clasificación:

have more big trailers at other locations

Kenneth F.
Clasificación:

we left our keys in the truck that we turned in, we went back to the location within 2 hours but it had already been rented, the girl behind the counter just stated if there were keys in the truck they would've found them. I guess they aren't even cleaning for covid since they didn't find our keys!!!

Linda O. | Overall Experience |
Clasificación:

Clean, secure facility with helpful staff who go the extra mile. Highly recommend. Accommodated our changing needs, worked to satisfy our 1st floor request despite extra work on their end. Had zero concern for safety of items; well secured, technology-driven facility. Central location to downtown and U.

YOLANDA L.
Clasificación:

Everything was great.

Vickie Y.
Clasificación:

El cliente no dejó un comentario.

STEVEN E.
Clasificación:

El cliente no dejó un comentario.

David C.
Clasificación:

El cliente no dejó un comentario.

Mike G.
Clasificación:

My first time renting a Uhaul. Overall excellent experience. Would highly recommend Uhaul and would not hesitate renting from Uhaul in the future again. Thank you.

William M.
Clasificación:

I'm very impressed with my overall experience. I was in and out in under 10 min!

Richard S.
Clasificación:

El cliente no dejó un comentario.

ILES W.
Clasificación:

El cliente no dejó un comentario.

GIANCARLO B.
Clasificación:

El cliente no dejó un comentario.

Cherylyn K. | Overall Experience |
Clasificación:

People need to get to they're storage unit when they need to get thrre. Your hours should be to at least midnight.

JAMES C.
Clasificación:

El cliente no dejó un comentario.

Cal S.
Clasificación:

I reserved a truck online on the East side of town. I can only imagine that your online system is unaware of local inventory as my reservation was canceled less than 12 hours prior to me picking up the vehicle. Reason - no 26' trucks. I had to drive 14 miles to the west side of town to pick up a 20' truck. I started 5 hours later, I lost 2 helpers and had to make additional trips, plus I had to put on 20 miles more than what I'd planned. All this without any discount whatsoever!

james C.
Clasificación:

El cliente no dejó un comentario.

Francisco R. | First Impressions |
Clasificación:

Staff at time of sign up wasn't very courteous and seemed very rushed. When asked about any specials he was very curt. So at time of move in we noticed information was not properly taken. However the manager Jenna apologized and corrected our information. She was very pleasant and very helpful.

AARON R.
Clasificación:

I have never been as disappointed during a move as this past experience. First and foremost, I was never provided with the 20' truck that I reserved for my move. Given that I scheduled moving help to arrive later that afternoon, I could not push back my schedule and was forced to fit everything in a 15' truck. This was no easy task to say the least, and I was heavily inconvenienced by this fact. Secondly, they did not provide the dollies I also reserved forcing me to return to pick these up. They had no viable excuse for this lack of attention and for not having the truck that was supposedly "guaranteed" to me, and yet they offered nothing to make up for this very negative experience. I will not be using uhaul for any future moves, nor will I be recommending it to anyone.

Dale V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Hector C.
Clasificación:

El cliente no dejó un comentario.

FRANCES M.
Clasificación:

El cliente no dejó un comentario.

ROGER B.
Clasificación:

El cliente no dejó un comentario.

EMILY W.
Clasificación:

The entrances to the parking lot are not marked or are covered by plants. The vehicle I reserved was unavailable when I arrived for pickup and I had to get a different vehicle, and the person assisting me just shrugged his shoulders and said "Yeah, vans are tough". The app was non functional for my entire experience. I was unable to drop off after hours because of the app not working and had to pay for an Uber home the next morning because I no longer had a ride. Vehicle reservation estimates on the website do not include taxes or fees, so what you pay is much more than your estimate. The website is difficult to navigate if you are looking for special options or long distance mileage. The bed of the truck was covered in a sticky substance that stained my furniture. Overall, the website and app are not functional, accurate, or user friendly. The cab of the truck was clean but the bed was not. Drop off options were not functional/available so I had to make multiple trips to drop off my vehicle, which the person receiving didn't even know how to turn on so I had to do it for him. I hope to never require your services again as that experience was atrocious and I do not have high hopes for the future.

Rashana U.
Clasificación:

The gentleman that did the inspection when I dropped off the truck was so nice.

Kevin C.
Clasificación:

Service was quick and efficient.

David H.
Clasificación:

Overall, my issues were not with the location, but with UHaul itself. A few days before moving day, I reserved a 17" truck and a dolly. I received email confirmations saying my truck was guaranteed at the location I wanted. On the day before moving day, I called to verify the reservation and they said it was never reserved. When I told them I had the confirmations and the guarantee, they simply said, "well, these things happen". Then they said they searched all the locations and could only find a 26" truck for me to use. I said this was overkill for our needs, but i'd take it, but only if i got it at the same price as the 17". They agreed. Not long later, I got another call that the 26" truck was not mechanically reliable and they could put me in a 14" truck instead. This was now underkill, not big enough for our needs for moving a family across town to a new house, but I said i'd make it work if they let me have it for a longer period of time with discounts and a free dolly included. The guy on the phone agreed and said i'd get a discount on the mileage and a free dolly. When I arrived to pick it up the morning of moving day, it was as if the conversation about discounts and dolly never occurred. I had to go through negotiations all over again. When we finished moving and I got the e-bill on my phone, the discounts weren't there and i got charged for the dolly. They finally "almost" made it right, but i only got the mileage discount. Ultimately, this was not a good experience with UHaul. My wife told me this was a typical experience with UHaul in Tucson for some reason. Too bad because my past experiences with UHaul in Texas have been much better.

DAVID S.
Clasificación:

El cliente no dejó un comentario.

ERNESTO O.
Clasificación:

Location and equipment are amazing. Charging per mile is pathetic. Renting a truck should be like renting a car. Unlimited mileage in town or cross country. Makes me not want to use uhaul again

RAYMOND W.
Clasificación:

Great service appreciate it ALL

Elise S.
Clasificación:

The drop-off process was seamless and hassle-free. The one issue was that Google maps didn't show the location as a Uhaul site, just as an address, and the location was pretty hidden from the road so I wasn't sure I was going to the right place until I made the final turn. But it all worked out in the end.

Michael N. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

JERRY V.
Clasificación:

El cliente no dejó un comentario.

CARLOS M.
Clasificación:

Representatives were very helpful And professional thank you

BRENDON J.
Clasificación:

I am very disappointed in my experience with Uhaul. The van had some sticky substance inside it, and had a power steering problem which made driving it a pain. In addition, something came up and I needed to extend my rental, they were uncooperative and I received threatening calls if I didn't return the rental by a specific time knowing of an emergency. Uhaul has a lot of work to do on their operations in addition to the terrible customer service at that location.

Jamelle B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Shawn M.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

Very professional and friendly service.

Edward Z.
Clasificación:

Professional

Mark F.
Clasificación:

El cliente no dejó un comentario.

Kristen H. | Overall Experience |
Clasificación:

I had no problems, it always smelled clean, and the staff was so helpful and kind. If I need to obtain storage again, I will go back.

Troy M. | Overall Experience |
Clasificación:

Adam an his staff are well trained an Amazing to do business with Thank You Adam

Rebekah B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jessica W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Sandra A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

RODGER K. | First Impressions |
Clasificación:

When we called to rent a storage locker we were extremely pleased with the manner in which all our questions were answered. Upon arriving we were greeted with a smile, and then escorted to the two lockers we rented. I would definitely recommend this facility.

Kathleen G. | First Impressions |
Clasificación:

I sold my house,rented 2 units, then i found out my closing date was earlier than what i was told. So, i was frantic due to the fact i had to call back ,change the date of moving in and there could be a possibility there mite Not be 2 units available in the sizes i needed. Adam went out of his way to help me get what i needed and was very proffesional and friendly! Thank you sooo much Adam, you’re the Greatest! Kathleen Glaser

Sarah B. | Overall Experience |
Clasificación:

I had a great experience with this storage facility until covid hit. The facility does not enforce wearing masks by customers or employees. I had to ask an employee to wear a mask and then he put it on with his nose sticking out, which does nothing for safety! I moved my stuff out because it was unsafe to access my belonging due to so many of the other customers not wearing masks.

CHERYL K. | First Impressions |
Clasificación:

The young lady, manager on staff was wonderful to work with. She is very accommodating. Thank you

Lucia K. | Overall Experience |
Clasificación:

The staff at this particular U-Haul facility is extraordinary. I would like to commend especially Adam, the GM, as well as Ms. Kenna as well as the lady who is keeping the storage units som lo perfectly clean.

Dagmar S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dale V. | First Impressions |
Clasificación:

We had nothing but best experience. The staff was awesome and very professional. The units were clean and very maintained

Linda O. | First Impressions |
Clasificación:

Fantastic service and facility! 100%!

Archie D. | Overall Experience |
Clasificación:

At the end of my trip it saved me a lot of uncertainty where to store my belongings as I waited for my apartment to be ready.

Aleeca B. | Overall Experience |
Clasificación:

The staff at this location are super friendly and accommodating. Great prices too. Plus, their lot will fit an interstate tractor trailer moving truck, which is hard to find in Tucson. I highly recommend this location.

Joshua T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Aleshia H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michael G. | First Impressions |
Clasificación:

Keep up the good work.

Troy M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Scott R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mary B. | First Impressions |
Clasificación:

We received excellent assistance from Norman who runs the U-Haul in Janesville, California! He helped us even get our car on the car carrier, and made certain we had a 26 foot truck on time! He was courteous, friendly, enjoyable, and compassionate, as we were moving away from the location of many recent forest fires! Great guy! Truck was super great, car carrier as well. All was clean, ran superbly, and the drop off in Tucson was easy and so convenient for our storage needs! We will always use U-Haul!

Rehan K. | First Impressions |
Clasificación:

Very courteous staff. Social distancing and masks in use.

Robert D. | Overall Experience |
Clasificación:

We ended up arriving late and tried to finish putting stuff in the two units but we ran out of time and I hd to take the remainder of My daughter’s stuff back to my house. Otherwise the experience at this location was great!

carmen f. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jeffrey B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Arthur G. | First Impressions |
Clasificación:

Great location and wonderful layout. Very well run with more amenities than I have found anywhere else in town. To top it off it is also the best price per sq ft I have found yet.

Hannah R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

eRIN S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Janet D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lucia K. | First Impressions |
Clasificación:

Adam has a great team and provides outstanding service

Emily A. | Overall Experience |
Clasificación:

Very helpful staff and a well-maintained facilities made it a great option to use

Melissa R. | Overall Experience |
Clasificación:

When UArizona shut the dorms in March, my twins had to move out quickly. This UHaul storage facility was wonderful and supportive, Manning a bad situation a bit better with their helpful attitude.

Tabitha J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Mary R. | First Impressions |
Clasificación:

Very friendly and helped us get a storage unit that was close to the entrance.

Melanie B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Daniel B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kevin M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Adan M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Veronica A. | First Impressions |
Clasificación:

Brand new facility. Great service. Clean environment.

Kai L. | First Impressions |
Clasificación:

Everyone was super helpful and open to letting me rent a unit despite being stuck in another state due to covid. Super easy to set up access for my friends to move my things for me. Highly recommend and competitive pricing as well.

Suzie F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mike W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Sandra L. | First Impressions |
Clasificación:

This is my second experience with U-Haul storage and I have to say it has been a rewarding experience in both instances.

kesha d. | Overall Experience |
Clasificación:

Will use again when needed.

Heather S. | First Impressions |
Clasificación:

This Uhaul was clean and amazing staff.

Robert F. | Overall Experience |
Clasificación:

Excellent top notch facility. I do wish the evening access hours were later than 7:00 PM; 9:00 PM would be my preference. Apparently there is an option for later access but I didn't understand it. But what a great place! Best storage facility I have ever used. My highest recommendation. Sparkling clean. Secure. Helpful and friendly staff. A+

Laura V. | First Impressions |
Clasificación:

With covid 19 we needed a quick temporary space for my daughter’s college room items. Going off what Gus told me I called and then came to your facility. I the the gentleman on the phone and the lady in person were very helpful. I have never used storage before in my lifetime and they made it so easy. I can see why his recommends you. I will tell everyone about you and your great business. Thanks die making a difficult time easier for us.

Carol G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Wendy H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ron B. | First Impressions |
Clasificación:

Will was outstanding, professional, and very organized. He was so helpful and made this experience much easier than I anticipated.

Lise H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David M. | First Impressions |
Clasificación:

Would like to see more 24 hour places. Some of us work midnights and would like to do the things we need to do during our hours. Besides the best place in town.

Manuel G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

reesa l. | First Impressions |
Clasificación:

The gentleman at the desk was not overly friendly or helpful and seemed distracted. The facility itself seemed fine.

Josephine L. | Overall Experience |
Clasificación:

The staff was always friendly and helpful. If I need storage again I’m going to return, great experience.

Aleeca B. | First Impressions |
Clasificación:

The staff are extremely accommodating and friendly! The storage facility is clean and the price was competitive, especially with the first month free. This location easily handles extra long interstate moving vans. We were very impressed!

Stella P. | First Impressions |
Clasificación:

I am a single women and feel very safe here. Cameras all around and place is very clean.

Stephanie W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JEFFREY C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tristan B. | Online Move In |
Clasificación:

I believe it is a bit over priced. I would be 100% more satisfied if I could get this unit a bit cheaper. But the location was perfect for me and so I settled.

Amie B. | First Impressions |
Clasificación:

I had experience at two locations, Oracle/Wetmore in Tucson and also Downtown St. Mary's in Tucson. Employees at both locations (Rebecca and William) were fantastic and extremely helpful!

cammie g. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Dagmar S. | First Impressions |
Clasificación:

Adam is always professional, friendly, and accommodating.

Jennifer J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael D. | Overall Experience |
Clasificación:

On U-haul.com website, it always shows a balance due of zero even when there is a balance due. Not the facilities fault, but a corporate issue.

Brian H. | First Impressions |
Clasificación:

Adam and his staff were very helpful to getting my rental returned and storage setup. Facility was clean and easy to access. Would highly recommend.

David Albert V. | Overall Experience |
Clasificación:

Pros: All of the staff were super friendly and helpful. The storage manager, Jenna I believe, was always on the ball and willing to help out when needed. From the minute I pulled in, tired and weary from the long drive, I was swarmed by staff members that were eager to help out. Cons: The alarm system in the indoor storage area needs some dialing in. It was set off probably every half hour. Very loud.

joyce g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mark E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

annie j. | Overall Experience |
Clasificación:

I do not support Trump and I found out U-Haul contributes to his cause and I had to drop my business with the company. You were great, but e don’t see eye to eye and I know you don’t need my hard earned cash. Thank you.

Jeffrey F. | Overall Experience |
Clasificación:

This facility and its staff are great ... deserving of six stars!

Chris W. | First Impressions |
Clasificación:

The Uhaul rep that helped us was awesome! Jenna I think it was, truly understands what customer service means!!

annie j. | First Impressions |
Clasificación:

I was hesitant to go in, because of the on-line reviews about customer experiences. One U-Haul place I went to didn’t even exist! I sent that report in. Anyway, I’m happy where I am and I highly recommend this facility. I will change my point of service now, even if it means a difference in miles I have to drive!

STEPHEN A. | Online Move In |
Clasificación:

Suggest all U-Haul staff wear face masks during this coronavirus pandemic when interacting with renters, and when inside the storage building. I did not see any employees doing this.

WILLIAM H. | Overall Experience |
Clasificación:

Great experience!

MARISA M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

john g. | First Impressions |
Clasificación:

Staff was helpful , friendly and had instant answers to every question. Amazing when people are knowledgeable and good at their job. I highly recommend this facility to everyone.

Michael D. | First Impressions |
Clasificación:

Very accommodating and friendly

yadel v. | Overall Experience |
Clasificación:

I rented a space for a year! The whole experience was great ... the staff was always friendly n always available to help!

Jessica H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Amy H. | Overall Experience |
Clasificación:

Overall a good experience. Very disappointed in the "no prorate" policy. I moved out of my storage units 2 wks early, and got none of my money back , (even tho it's ok for them to rent them out when they are already paid for by me). Seems pretty unfair to me. Policy is policy, and I dont blame the staff. They are amazing people.

Mark E. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jeremy W. | First Impressions |
Clasificación:

The staff we very helpful with checkin process, and backing the truck up to unload. the facility is clean and has nice features

joey p. | Overall Experience |
Clasificación:

Jenna at the downtown location was amazing great customer service

Nubia G. | Overall Experience |
Clasificación:

The staff is absolutely amazing and extremely helpful!

Timothy G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jon B. | First Impressions |
Clasificación:

Staff was very helpful.

gerard p. | Overall Experience |
Clasificación:

Ihave 22 years storage management experienceand am favoriblyimpressed by the staff.

Heather A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Wesley M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

robert e. | Overall Experience |
Clasificación:

Really nice and helpful staff - just the best. They also keep the facility looking nice and exceptionally clean.

Chris c. | First Impressions |
Clasificación:

Adam was awesome! can't say enough about him. he went way above and beyond. Thank you Adam!

Dan K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Abbe L. | First Impressions |
Clasificación:

Jenna - I cannot say enough about how great you were. So friendly and helpful even during a stressful time for both me and you !! You keep your facilities clean and sanitary and you’re really to be commended for your work ethic. You made this a great and easy experience!

Melissa R. | First Impressions |
Clasificación:

Everyone at this location is friendly and helpful. UHaul ran a special to help students who had to quickly move out of the dorms because of the Covid-19 shutdown. Thye gave my students first month free, low-cost lock and use of a hand cart. Great experience.

Rebekah B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tanya S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Margarita R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

cynnamon w. | First Impressions |
Clasificación:

Johnny was very helpful and friendly. The space was very clean and they do a great job with security

Carly S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Emily A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michael D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

adriana g. | Overall Experience |
Clasificación:

Thank you Adam, Johnny I, Tony D. for making our move so easy! Take good care, and be well.

Lauren G. | Overall Experience |
Clasificación:

The staff was so helpful and encouraging just the medicine needed during a stressful move! They were also helpful with the online check in which was a little tricky but the phone staff walked me through it!!

Robert F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

George C. | First Impressions |
Clasificación:

The only bad was there we’re alarm going off

Christina A. | Overall Experience |
Clasificación:

Best U-Haul in Tucson!

becky B. | Overall Experience |
Clasificación:

Adam and his team are very customer focused and I highly recommend their facility.

robert e. | First Impressions |
Clasificación:

We interacted with three different staff - all were very helpful, professional and really nice people. You have great staff at this location!

Lloyd P. | Overall Experience |
Clasificación:

Very helpful

Dionne A. | Overall Experience |
Clasificación:

Fast friendly staff

Margie G. | Overall Experience |
Clasificación:

Overall awesome, but the roadside was not covered twice?

Debra S. | Overall Experience |
Clasificación:

Everyone here has been very helpful and courteous. If we need UHaul on the future, this is where we are going.

Jeffrey F. | First Impressions |
Clasificación:

The service I received was excellent regarding positioning my U-Box to be unloaded. The cleanliness of the site storage facility is outstanding. Thank you, downtown Tucson U-Haul staff!

Douglas E. | First Impressions |
Clasificación:

Very good customer services. Pleased. Thank you.

Jay P. | First Impressions |
Clasificación:

U-Haul has upped their game - all of my contacts with them and the service they provided on my recent rental was exceptional.

KAREN H. | Overall Experience |
Clasificación:

Recommend to have more moving carts available for use by customers. I was told there were only 4 which were all in use by a moving company. Fortunately the movers let me use one after I asked them.

John B. | First Impressions |
Clasificación:

Office staff was pleasant and helpful.

Laura D. | First Impressions |
Clasificación:

The general manager and other employees are clean, in uniforms, and very friendly and helpful. The rates are average for the area, and they don't have some of the same requirements that others do.

Scott M. | First Impressions |
Clasificación:

Helpful, friendly staff

Heather A. | First Impressions |
Clasificación:

Facility was very clean, customer service was spectacular.

John S. | Overall Experience |
Clasificación:

Great location and best Uhaul layout. Tons of parking. Best Uhaul I’ve ever seen, bar none.

Joseph M. | Overall Experience |
Clasificación:

They need more carts. I waited 45 minutes yesterday, for a cart. Only four carts for all of those units...…..clearly isn't enough!

maureen b. | First Impressions |
Clasificación:

A very patient & friendly folks made the grim task of moving almost painless, I dealt with Adam and & ubox genie Karina.very good experience

Carla R. | First Impressions |
Clasificación:

Great customer service.

daniel a. | First Impressions |
Clasificación:

good job

abril s. | First Impressions |
Clasificación:

Great personnel. Very helpful and friendly!!!! Very satisfied with the service.

John S. | First Impressions |
Clasificación:

Best U-haul ever. Layout design is amazing, the ingress/egress is fantastic, football fields of parking, storage facility is top notch, you can see the U-haul sign from half a mile away. The best!!!

Jeffrey R. | Overall Experience |
Clasificación:

Very Nice facility, but I will NEVER rent a storage unit on the 3rd floor again. I paid 4 guys about an hour and half waiting for the elevator! Recommend 2nd elevator

karen D. | Overall Experience |
Clasificación:

Great location

Larry A. | First Impressions |
Clasificación:

The salesman was very kind and helpful. Also, Sunday when I arrived the young man there at 5:00 PM went out of his way to help me

michelie l. | Overall Experience |
Clasificación:

Friendly and helpful staff would definately use them again

Linda M. | Overall Experience |
Clasificación:

My flight was late and she was so helpful with my reservation. It could have been awful, but she made it possible. She was wonderful. The truck was great. Grateful for uhaul! Linda Mugaas

Grace L. | Overall Experience |
Clasificación:

Very helpful staff and easy to use

Carlos R. | First Impressions |
Clasificación:

Brand new.

Jeanne S. | First Impressions |
Clasificación:

Customer service was superior. The storage area was next level; back up bay parking, pallet dollies, elevator, climate controlled (think ac as you unload into unit), and SPOTLESS hallways, and unit.

John-Paul M. | First Impressions |
Clasificación:

Very clean. Fast check in.

Amber S. | Overall Experience |
Clasificación:

Adam and all the staff were extremely helpful, kind and professional. Thank you!

Mary M. | First Impressions |
Clasificación:

I had a very pleasant experience at U-Haul Self Stirage. Adam Conroy was a great help & the entire process from start to finish went flawlessly. I was very pleased & thankful for Adam's help.

michelie l. | First Impressions |
Clasificación:

They were so wonderful. The manager that helped me was such a great help he literally saved my day from being a total disaster.Thanks so much for all the assistance and help. I love U-haul!!!

Larry M. | First Impressions |
Clasificación:

These people have it right. Friendly,and knowledgeable. One of the best centers I have used. Well stocked.

Jose T. | First Impressions |
Clasificación:

Was treated very well got everything I needed took loads of stress of me thanks guys wonderful staff from GM to all staff thank you

LAUREN F. | Overall Experience |
Clasificación:

Adam was the best! I highly recommend this storage facility.

Suzie F. | First Impressions |
Clasificación:

Your staff was awesome, very helpful, took extra time to show me the unit.. Tony was exceptional ! I was really pleased with the service.

Trevor M. | First Impressions |
Clasificación:

Staff was very helpful and awesome.

Mark T. | First Impressions |
Clasificación:

very clean

Zakary H. | First Impressions |
Clasificación:

The representatives there were extremely helpful and knowledgeable, they went above and beyond to make it a great experience

LAUREN F. | First Impressions |
Clasificación:

Literally the best experience I’ve ever had! Thanks, Adam Conroy!

keith v. | Overall Experience |
Clasificación:

U-Haul people where friendly and very helpful.

Jill M. | First Impressions |
Clasificación:

Very nice and clean. Great security

David h. | Overall Experience |
Clasificación:

Super Awesome Experience.. Couldn’t have been any better.. Highly recommend this location over others I’ve visited in Tucson Area.. Thank You !

Jennifer S. | First Impressions |
Clasificación:

Very friendly and helpful staff. Facility is great.

Lewis O. | First Impressions |
Clasificación:

Good service ...

terry b. | Overall Experience |
Clasificación:

Not easy to find but it is a new facility and gps had not caught up.

WILLIAM H. | First Impressions |
Clasificación:

The facility is very nice. The moving dollies and the employees you have were very helpful.

Jeremiah R. | Overall Experience |
Clasificación:

I couldn't have asked for a better experience. Every staff member I met was exceedingly present and helpful. I just moved to Tucson and this Downtown Uhaul helped make me feel welcome and secured

Grace L. | First Impressions |
Clasificación:

Very helpful staff

Tom G. | Overall Experience |
Clasificación:

Everything went well.

john n. | First Impressions |
Clasificación:

too many phone numbers and addresses required

camren b. | Overall Experience |
Clasificación:

First time great experience!!

Maury P. | First Impressions |
Clasificación:

Your employees are everything, never forget that. Today, they earned UHaul a long term customer. Their customer service was top rate, they were highly professional, very helpful and fast workers~

JOAQUIN G. | First Impressions |
Clasificación:

Very attentive and informative. Great looking place!

Malcolm O. | First Impressions |
Clasificación:

Friendly, competent and helpful.

Storm H. | First Impressions |
Clasificación:

Manager had everything ready for me. Painless. Excellent customer service.

Elvira M. | First Impressions |
Clasificación:

No clue had to reserve Dolly. Water fountain had no pressure. Thank you, Elvira

john j. | First Impressions |
Clasificación:

Very respectful, and showed concern in making sure all was well.

Mark M. | First Impressions |
Clasificación:

This us a Great Place to store your belongings. The GM is Top Notch

Japheth B. | Overall Experience |
Clasificación:

Adam at check in and Mike at check out we’re both extremely helpful and friendly. Thank you!

isaac s. | Overall Experience |
Clasificación:

Excellent facility

Charity M. | First Impressions |
Clasificación:

They were courteous, very helpful and accommodating. Thank you for your help- you all made a very stressful day and time much better and less stressful.

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