Customer Reviews for U-Haul Moving & Storage of Downtown San Bernardino
San Bernardino, CA 92401
(S Of Rialto Av)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very helpful and met my expectations.John H.
El cliente no dejó un comentario.Norweeta A.
Just a fantastic value overall. Friendly and helpful staff. The equipment handled beautifully. Very happy customer. A+John C.
They gave me the worst Uhual in the history of all time! Overcharged me. The dolies had flat tires. The Box Truck was making the weird noise, the drivers door wouldn't close all the way, for some reason the cap where you put gas wouldn't hold the gas pump. By far the worst experience ever. I will not ever do this again. I wish i can get my money back. Scam too not being able to drop off the Uhual at a local station.Ruth Z.
Not friendlyJose G.
El cliente no dejó un comentario.Paul C.
Great service!Juan P.
Customer service (the way they ALL speak to customers is so very disrespectful) is extremely poor and I will not return! Even though the prices with Penske/Budget are astronomical, I will definitely be using their services when I move into my home! Did not have half tue equipment I reserved online! I wanted 3 Dollie's- they had NONE! I wanted a trailer for my car-they had none! I wanted a 15ft truck could not confirm until the day before I wanted it, so booking movers was last minute!!! This is the third time I have used U-Haul and each time the service, equipment and customer service was horrid! WILL NOT BE RETURNING!!!'nnStacy W.
Not much improvement is needed, if any!william C.
You need to be honest about your rental conditions and giive prices that are qoted . it is over priced for value customers they should be treated as soAretha D.
El cliente no dejó un comentario.Janelle K.
I was in and out fast.Raymond P.
El cliente no dejó un comentario.Nicole A.
El cliente no dejó un comentario.Karym C.
Boxes and supplies are overpriced. $40 for a TV box is crazy!Allen S.
El cliente no dejó un comentario.Aileen G.
The staff was not friendly at all. Lack of personality and empathy.German J.
The storage gave my furniture roaches that I did not have beforeDeNeal D. | Overall Experience
El cliente no dejó un comentario.Franco R.
El cliente no dejó un comentario.Aline O.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.Rosalinda A.
El cliente no dejó un comentario.NIETA W.
El cliente no dejó un comentario.Juan C.
The rep went out his way to help by giving excellent customer service.Julia R.
El cliente no dejó un comentario.Tonya T. | First Impressions
El cliente no dejó un comentario.Wesley O.
The uhaul has some issues with the mirrors moving while driving and sounded like it had mechanical issues but the employees at this location were helpful and knowledgeable would definitely go back to this locationVicente M.
Great service!Juan P.
Service vehicles prior to re renting. Serious engine issuesCori P.
N/CRASAQ b. | Overall Experience
El cliente no dejó un comentario.Vasiata L.
Truck was given to me with no gasDario M.
too many furniture pads! drivers delivering boxes were very niceStephen H.
Thanks for the helpSherry B. | First Impressions
El cliente no dejó un comentario.MANUEL G. | Overall Experience
El cliente no dejó un comentario.Alan K.
El cliente no dejó un comentario.Wanda C. | First Impressions
Thanks everything went smoothTodd Z.
All staff were friendly, professional and very helpful!Barbara H.
El cliente no dejó un comentario.Wanda C. | Overall Experience
Well done! This worked for me, I'll be calling next time we move.John E.
El cliente no dejó un comentario.Lee B.
I live 50 miles away from the pick up location. I did not appreciate having to drive down mountain roads unexpectedly to pick up my rental. Had the website told me there were none of my type of trailers available, my expectations would have been set much earlier. I do credit Uhaul for recognizing that shortcoming and contacting me two days prior. The Liquor Junction in Big Bear was not helpful in making my reservation.William A.
Jesus is really helpful and always hardworkingJessica M.
El cliente no dejó un comentario.GARRETT M.
El cliente no dejó un comentario.Amy B. | Online Move In
Great customer relations. Happy will the rental and return experience. Very knowledgeable.phaedra B.
Quick and easy drop off.Steve G.
Everything went well, staff was helpful, there was parking for my personal vehicle. Overall a good experience, considering moving is never fun.Jody P.
Wash the trucksMartin P.
We were just given the key to the truck and once I arrived at my storage unit I found out we were not provided the key to unlock the roll up door to our 26 foot truck that I rented. I called the D Street location and was told I could pick up the key that would open the roll up door on the truck.Sonya G.
El cliente no dejó un comentario.Maria O.
More customers service at least 2 so don't need to wait longBernadus W.
We had a ton of problems with our order. The moment we added to boxes to our order, on the same day our boxes were being picked up and filled, it was a nightmare. Our delivery date was changed by the person who added our boxes, unbeknownst to us. Then we found out, our boxes were now past our promised arrival date. I spent countless hours on the phone with people trying to get our things to our house on time, and it still arrived late. We were in our new house, across the country, without basic essentials like our beds and cooking tools and linens for 2 days. Then even contacting the office to get a refund was impossible. Every time I called the manager at the Minneapolis location, they were unavailable and would not return my calls.Allyse M.
Calling in evening before ubox arrival date and the phone not answered should not be cause to cancel delivery date, think the party ordering my be asleep or not hear the phone. You need to try SEVERAL times before you cancelDavid A.
Friendly and fast when we returned the truck.Mary A.
I reserved a 20' truck online from a different location and an appliance dolly and was notified by phone a few days later that was not available so I was given two 10' vans. But when I was picking them up found out did not have a ramps. I was disappointed and stressed. Thank goodness another location had a 20' truck. But then when I was picking it up I was informed the truck had 1/4 of gas and it did not it was literally empty. So I had to wait for the U-Haul employee to take it to a gas station to put some gas. Then when I turned it in the app was charging me when I had already paid when I picked up the truck.Blanca M.
Great friendly staff very helpful nice and clean placeAlfred J.
El cliente no dejó un comentario.Brandon C.
oh, i don't know, how about letting someone know when their order was cancelled. I placed an order a week earlier, paid for my supplies for my U-Box and set up and appointment to pick them up, the next day after my U-Box was set to arrive. Monday 7/11, my U-Box was supposed to be at my location, called to confirm it was still coming, told it was cancelled, SPENT 5 HOURS PLAYING PHONE TAG AND CONSTANTLY BEING TRANSFERRED AND HUNG UP ON. Finally, someone tells me i can get another one for the next day, i place the order and arrange my schedule once again, get another call 20 minutes later saying the driver can't make it until wednesday, after having to rearrange my schedule to have it be delievered to tuesday instead of the original monday. ALL OF THIS COULD HAVE BEEN AVOIDED HAD SOMEONE TOLD ME MY ORDER WAS FUCKING CANCELLEDZoya A.
Over price hidden feesDeandrey K.
Our delivery was made on the day as expected however there were problems with the delivering person. "supposedly" she had a family emergency and left work early. Facility did not notify us. I contacted them after they haven't showed up after the appointment window. Meanwhile I had my scheduled movers waiting. Thankfully my movers were willing to come back. The facility said they would delivery the U-boxes within the hour which ended up being 2 hours later. The person they sent could not even park the uboxes onto our property. She needed the help of 2 movers and my husband to guide her. Even with the guiding, she was unable to park the box. We contacted her manager to tell him to let her just stay for 1 hour for the movers to take the belongings out and she can drive off. However, he didn't have the authority to allow her to work overtime. The manager was unprofessional, unwilling to come help her park the second box. Instead we ended up having to park the box on the street and my movers had to help her unhitch the tow because she didn't have the MAN POWER to do so. I understand every job needs to be filled and equality for women. HOWEVER, the position should be filled by a QUALIFIED individual.Uyen N.
Excellent service!!Yesenia L.
El cliente no dejó un comentario.PETE V.
El cliente no dejó un comentario.Josue H.
This was a great service. I am glad we chose this route to transport our stuff.Jesse M.
Hello, The only thing that was an issue was the pick up from when we loaded the U-BOXs were a day late. It was ok for us but for someone else it might of hurt there move, in some way. The whole experience was great.Justin G.
El cliente no dejó un comentario.Gregory H.
The employee that helped me attach the equipment was fantastic.Martin M.
El cliente no dejó un comentario.Victoria C.
Staff was quick to connect the trailer and was knowledgeable.Medardo A.
El cliente no dejó un comentario.Michael E.
Staff was really friendly and helpfulJacqueline S.
El cliente no dejó un comentario.armando G.
Everything thing was greatRich M.
El cliente no dejó un comentario.PETE V.
El cliente no dejó un comentario.Marlon B.
I would like a manager to call me.Leeana H.
No USB, was not informed. If we would have known we could have made sure to have cigarette adapter. Driving out of state with NO Cell phone was very uncomfortable, praying we had no road emergenciesâ€¦.. just a heads up this should be disclosed.Cecilia M.
I was helped by Leo, he was very courteous, and calm, considering that he seemed to be the only counter person at the time. There was a handful of people that evidently didn't want to wait. We were actually in and out within a reasonable time. Return check in was very quick, and easy, as well, would recommend this location to a friend.chris N.
Terrible customer service and unprofessional. They couldn't even keep straight how many boxes I had. Finally got them over two weeks past the â€œguaranteed â€œ date. I would absolutely not recommend u-boxes to anyone moving especially across country.GREG D.
The staff at this UHaul Office always are ready to provide all the helpbwe have needed for our move. Sean was especially helpful with his recommendations on boxes wrapping paper and other items I would need for the move. Thanks to the entire staff.WILLIE T.
Access not so easyMichael M. | Overall Experience
El cliente no dejó un comentario.william G.
Extraordinario servicio al clienteVictor P.
El cliente no dejó un comentario.Erik C.
Just cuz no elevatorvalerie p. | First Impressions
Made reservation 3 weeks in advance at a location on Holt in Pomona, CA. Forced to pick up equipment in Rialto CA, 40 miles away. I didn't like this one bit. When I called reservation, I was hung up on. Unacceptable. Independently however, I received excellent service from staff (Leo was awesome) at the Rialto location. Having had to drive far with the cost of gas these days, provided me with a discount. Very nice gesture. Made up in a positive attitude towards me. Great staff!hans P.
Great experience.Will recommend to others.Robert B.
El cliente no dejó un comentario.JOSEPHINE A. | First Impressions
El cliente no dejó un comentario.Linda M.
El cliente no dejó un comentario.Jordan D.
Only had half the amount of furniture pads in the container when it arrived at my house in San Bernardino. Had to purchase extra.Arvin T.
El cliente no dejó un comentario.LaMonica R. | Overall Experience
I Really Appreciate The Friendly Staff at The San Brdo Downtown Storage OfficeLinda B. | Overall Experience
I called multiple days before Delivery was supposed to occur because the site said it was still in my possession and I had turned it in. Each time I was assured that with a delivery guarantee it would arrive on time. Despite all this it was still 11 days late.Michael C.
El cliente no dejó un comentario.Julia C.
I reserved a truck a week in advance and was told to pick it up at Kwik Stop Dairy at 8:00. I arrived in the morning at 8:00 and was told "nobody from U-haul would be available until 9:00. I went back to pick up and there was no truck. The 2 men at the dairy were EXTREMELY RUDE and offered no service. The rest is in the notes that were taken by a U-haul rep who was very professional and helpful. The D Street location was fine but the truck was dirty, drivers side mirror was loose which is very dangerous for the driver and passanger.John R.
The employees here are very incompetent and forgot my dolly and left me a 10" truck instead of my original 15" i orderedMIGUEL B.
Great customer service!Juan P.
Great service and choice of rentalsRobert L.
The truck was not in great driving condition. The alignment fell to the left and no cruise control for a 10 hour trip. Also, why offer a preferred location if Uhaul won't to bother to honor it. Did not feel like there was much customer support for a truck that ran me over $500 for a 400 mile trip. Unlikely I will use Uhaul again for my moving endeavors.Megan H.
I have been to this location a couple of times and Kareem Atkins always provides excellent service. He's the man!!David B.
El cliente no dejó un comentario.Jason F.
Once in a while there would be a few people there, just hanging around asking for money and or donations. For the most part the facility was a thumbs up..JAMES G. | Overall Experience
Why give a rental truck that's on empty? If previous customer doesn't refill like they're supposed to, charge them whatever they need to be charged, but put gas in the truck!DANE P.
El cliente no dejó un comentario.Gregory N.
The enclosed van truck was not available that I wanted in the downtown U-Haul, because they said there is numerous theft for that type of van. They were able to remedy the situation by giving me the alternate U-Haul truck instead.Ron C.
Very knowledgeable and professional and friendly staff.DILIA B.
Helpful and friendly staff. Large inventory of rental equipment.Johnnie J.
El cliente no dejó un comentario.Joseph B.
These guys treat me like family, so if they give the same level of attention to the next customer, the world will be a great habitation. Jesus and his crew are the best. .AUSTINE N.
The staff was very helpful and friendly. Extraordinario servicio al clientekhadija s. | First Impressions
El cliente no dejó un comentario.Christine F. | Online Move In
El cliente no dejó un comentario.Yolanda P. | First Impressions
It was inconvenient to move in and out of the building when I had to full a 15 foot truck. The sliding door kept closing and we only had one key card so somebody in my party would usually stay locked out until the person with the key card would notice.Cesar S. | Overall Experience
The staff was professional and friendly. They explained the storage process well and asked if I had questions.MARY R. | First Impressions
Nice trucks great staffJuan H. | Online Move In
El cliente no dejó un comentario.Donnie W. | Online Move In
El cliente no dejó un comentario.Stacey L. | First Impressions
Good servicerichard l. | First Impressions
El cliente no dejó un comentario.Keith H. | First Impressions
El cliente no dejó un comentario.Rafael V. | Online Move In
Thank you JesusJewell D. | Overall Experience
THE STAFF IS VERY HELPFUL AND VERY RESPECTFULDebra N. | Online Move In
My experience at first was very bad. I called 3 days prior to our arrival for a storage unit at Tippecanoe and Baseline in San Bernardino. When I got there they did not have a unit reserved for me as I was told. I spent 15 minutes to reserve that unit but had to reserve another one and travel to D St and Rialto.Penny M. | First Impressions
El cliente no dejó un comentario.Clifton L. | Overall Experience
El cliente no dejó un comentario.Christopher W. | First Impressions
El cliente no dejó un comentario.Joshua M. | First Impressions
El cliente no dejó un comentario.Mary W. | First Impressions
I used the storage for almost 2 years and I never had a problem with anything!!! I never had to worry about my things and when I was all moved out….the check out process was quick and painless!! Thank you for all you did to keep my thing safe while I was going through a hard time!!!! Mad love ❤️!!!JAMIE W. | Overall Experience
I have rented my storage here in San Bernardino for about 7 or 8 years.with no problems and my stuff I feel is safe and looked out for. Thank You Ross MCFann space #2065.ROSS M. | First Impressions
Overall satisfied with the unitHEATHER D. | Overall Experience
El cliente no dejó un comentario.Dandre D. | Online Move In
El cliente no dejó un comentario.Roy M. | First Impressions
N/CRASAQ b. | First Impressions
I've done business with U-Haul for years. The staff members has always had the most professional skills.Clifton L. | First Impressions
El cliente no dejó un comentario.Dora S. | First Impressions
El cliente no dejó un comentario.Anjeanette O. | First Impressions
The workers were sweet and understanding... Will continue to do business with them and will recommend to others... Very clean and well keptTarry C. | Overall Experience
El cliente no dejó un comentario.Jevita W. | Overall Experience
All the workers including the general manager were nice and helpful.Bertin M. | Overall Experience
N/CPete P. | First Impressions
El cliente no dejó un comentario.Emilio R. | First Impressions
El cliente no dejó un comentario.Katilyn J. | Overall Experience
Muchas gracias U Haul , rente por casi 2 años muchas gracias muy amablesAdriana R. | Overall Experience
I would Use their facility whenever I need a U-Haul great serviceEric S. | Overall Experience
Unbelievable prices People can barely pay rent for there homes and now we have to pay and arm and leg for a storage facility so even though they were friendly the prices sucked and you have to pay for your own lock after paying$100 for the unit So I give it a good rating it's not for the pricesYolanda P. | First Impressions
El cliente no dejó un comentario.robin s. | First Impressions
El cliente no dejó un comentario.Catheline J. | First Impressions
I will never ever recommend uhaul storage to anyone and will actively discourage anyone who asks.Eugene O. | Online Move In
The facility was great your staff was great I think I'm going to like keeping my stuff there.Henrietta c. | First Impressions
El cliente no dejó un comentario.Melissa R. | Overall Experience
The people who helped me with my storage process were absolutely helpful. They went out of their way to make sure they the process was very smooth. I rate the service 9/10! However, during my moving out process I saw a rat on the second floor. I asked if they had an issue with rats in the facility and the man said no. However, I saw a rat creeping around the storage. This made me anxious about my belongings staying in the storage. I'm so glad that my belongings were clean and did not have rats in it. The next morning, I proceeded to close the storage and do a move out. That same rat was there dead on the middle of the ground between storages 2140-2150 when I was removing the lock on my storage. Please beware of the sanitary conditions of this facility.Idara U. | Overall Experience
El cliente no dejó un comentario.Alejandra P. | First Impressions
Wish this had a lift ramp not a place for people who have disabilities thank god someone was there to help me and my husband carry our belongings up to 2nd floorChristina G. | Online Move In
Operation of keypads for access didn't take much to figure out but it take some effort. Putting clear instructions somewhere in a email would have been helpful. Other than that great experience.Mack T. | Online Move In
El cliente no dejó un comentario.miguel P. | Overall Experience
El cliente no dejó un comentario.Danisha J. | Online Move In
This uhaul location was fantastic. I still have one storage locker there. I had two. I can't say enough how helpful the staff was to me over the years.ROY C. | First Impressions
El cliente no dejó un comentario.Alexis S. | Overall Experience
El cliente no dejó un comentario.Anthony D. | Overall Experience
El cliente no dejó un comentario.RESHONA B. | Overall Experience
El cliente no dejó un comentario.MARLENE S. | Overall Experience
You guys always come throughRASHI D. | Overall Experience
El cliente no dejó un comentario.kia p. | Overall Experience
Thank you. Employees were always professional, polite, and helpful.Joy D. | Overall Experience
El cliente no dejó un comentario.Jeanette R. | Overall Experience
El cliente no dejó un comentario.Sonny M. | Overall Experience
Manager Jesus was very rude, unhelpful, and apathetic. I had to call Customer Service / Corp. 2 times and wait 2 weeks to get my money refunded to my debit as well.Don T. | Overall Experience
Staff Jesus and Debbie and all the other staff were really good help I appreciate them alotLashondra Nicole l. | Overall Experience
Jesus was great tons of help finding a storage that worked for us. Very friendlyMICHAEL S. | First Impressions
El cliente no dejó un comentario.anthony f. | First Impressions
Customer service was great yesterday. Ty Nannia.cindy r. | First Impressions
I had some break-ins from people and missing items but the U-Haul Moving Storage was weeded out from thieves and now I think it's just not being vandalized anymore Courtesy and professional are the staff, which I like and friendly with respect is a plus for me I got a place now but I am skeptical about it just making sure I don't get ripped off, here, that's why I haven't ended my storage unit yet, LA is very unpredictable. And I just want to be cautious about it Eventually I will be ending my stay at the storage unit real soonThank you U-Haul Moving StorageBetty R. | First Impressions
I've used storage off and on for decades, this was the best storage places ever!Arthur A. | Overall Experience
I will definitely return to this U-Haul Storage if I need storage in the future. The staff was very helpful, polite & professional. My unit was very clean and the location was great. (unit 5) Sometimes they were VERY busy & it took a little while to get help, BUT it was very understandable … The young men working were definitely taking care of the customers in a polite and friendly manner.eva h. | Overall Experience
El cliente no dejó un comentario.Billy A. | Overall Experience
There is a severe smell of moldyness And quite a few homeless people hanging around inside the building and I think one man took a shower in the restroom while we were there. The working area where the workers were was kept clean and tidy but it's just sad that there's so many homeless people hanging aroundLaura U. | First Impressions
Victor and the other gentleman were professional and friendly. They deserve a raise or vacation time.Maribel E. | First Impressions
The employee are super helpful and they attentive to all your needs I'm happy we chose U-Haul storage for ourstuffMarie G. | First Impressions
The experience was overall excellent with a few exceptions; 1. the upstairs storage units did not have a way to get carts downstairs. Other than that it was a great experienceroblynn a. | Overall Experience
N/CBilly A. | Overall Experience
The storage area was dirty and smelled. Looks like the place has bugs and there was even a rat trap in our unit. Tried to call U-Haul to cancel. Never called me back. Terrible customer service.Alejandro S. | First Impressions
Everything was explained perfectly,definitely will rent again from locationMalika A. | First Impressions
...Jennifer L P. | First Impressions
Very good customer servicecutrenia s. | First Impressions
Was given several different drop off times. Kept getting later and later. Consistently given incorect and changing information. No one seemed to be able to agree or actually know what was going on.kyle b. | Overall Experience
I used the U Box containers and was very pleased as to the service I received from this location.Robert M. | Overall Experience
Did uboxes, they brought to my home. cant complain.Mohammed S. | Overall Experience
Hey my name is Caitlyn I had a Storage unit there but I moved out because me and my husband couldn’t afford it anymore because money is been really short with me and my husband I didn’t really appreciMichael M. | Overall Experience
Always a pleasure doing business with U-haul.Abimbola M. | Overall Experience
Very helpful, thank you!Denise K. | Overall Experience
The ladies that brought my Uboxes were very nice and efficient.. I answered yes to the condition of the facility but I was never at the facility. They just delivered them and picked them up.Elaine P. | Overall Experience
First container delivered 6 hours late! After several phone calls, "where are you?" They gave me a $50 discount for my troubles. First day letter grade D, Second day A (I ordered two pods)Bruce J. | Overall Experience
Excellent customer service!Michelle S. | Overall Experience
Fare customer serviceRAYMOND A. | First Impressions
Very kind and helpfulKeVonne S. | First Impressions
Jesus was more than nice.cara b. | Overall Experience
Average rating due to the fact that all of the Uhaul locations whether in Georgia or California were too busy for the 1 or 2 employees working!!! They work these poor people to death!! wowTERRI J. | Overall Experience
I never visited the San Bernardino facility. I did deal with them on the phone, and everyone I talked to was very polite, friendly, and informative. The person that delivered my boxes was the best.Barbara R. | Overall Experience
It's a Homeless people hang out. When I moved my belongings out, there were dead roaches in the unit. As my wife and I were loading the truck, people were in the hallway smoking a cigarette.sean s. | Overall Experience
I REALLY liked that my rent did not increase over time. I would have liked an easier way to get items from between the first and second floor but know that it isn't possible due to the buildVANESSA S. | Overall Experience
The service was above excellent, especially the professionalism of the staff members, and the manager. Everyone was very courteous and always answered any questions I had. The place was clean and safDEBRA S. | Overall Experience
Very helpful and friendlyStephen B. | Overall Experience
Issues and problems with the delivery of my U boxs. They were not delivered as ordered they came on trailers which made it extremely difficult to unload the excuse was a broken down truck.Terry J. | Overall Experience
The price was right.Russell F. | Overall Experience
Steven was outstanding. Great customer service. He took care of me and explain everything too me in a professional manner. Sarah was outstanding. I spoke with her on the phone to make reservationsEbony W. | Reservación
fineFrancesco P. | Overall Experience
Did not go inside the facility! All business was by phone!Julia M. | Overall Experience
The Staff was very help whenever l had an issue. They would either handle it right there and then or get back to me Promptly. Yes l would recommend your Facility to friends and family. Gracias.TONY F. | Overall Experience
The rates changed on me three time during my rental $5.00 a month more each timeGLORIA F. | Overall Experience
Staff are very helpful and friendly!Sally B. | Overall Experience
I had a great experience with this U-Haul facility. I would recommend it to friends. The storage locker itself (1065, in the climate controlled section) wasn't lit at all, but I got by with a flashligjeff w. | Overall Experience