Customer Reviews for U-Haul Moving & Storage of Downtown Phoenix

624 comentarios

410 S 2nd St   Phoenix, AZ 85004
(Across From Arena)

(602) 495-9856

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(602) 495-9856

410 S 2nd St
Phoenix, AZ 85004
(Across From Arena)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

None at this time.

Pamela L. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARRY L. 
Clasificación:
5.0

Staff friendly, and helpful. I enjoyed was stay there.

RICHARD H.  |  Overall Experience 
Clasificación:
5.0

Rep. Was nice and professional.

KIRK D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Landon L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tony O. 
Clasificación:
5.0

Reynaldo helped a lot and was very nice.

Shaina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

John B.  |  Overall Experience 
Clasificación:
3.0

The 24/7 pick-up option didn't work. I luckily went when the manager was there, but still had to go through all the normal rigmarole. If I'd gone earlier, I would have been stuck waiting and very upset. I had to get gas, (got a nice credit), because the manager didn't have a gas card and the truck had been brought in empty by the past renter. The hand truck I ordered was not available. Truck was fine, so overall, worked out, but wasn't the seamless experience it should have been.

Lew L. 
Clasificación:
4.0

Inside of truck was not clean but acceptable. Was unable to complete online truck return because server was not able to track my location.this worked out okay because the u- haul site was open.

Ronald N. 
Clasificación:
5.0

Sandra provided excellent service. Very polite and a pleasure to work with.

Denise S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Gayan P. 
Clasificación:
5.0

Good customer service

Gloria A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

John B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

George A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew J. 
Clasificación:
5.0

Sandra was extremely helpful, knowledgeable & friendly. She made the rental process very easy.

JEFFREY W. 
Clasificación:
5.0

The employee on site was very helpful. The manager was awesome! Even though she was out of the office, she assisted uhaul employee and me to troubleshoot and make my move in easy. I really appreciate coming into town from such a long trip and having that kind of support! ¡Gracias!

Suzzana N.  |  Overall Experience 
Clasificación:
1.0

Worse experience ever !!! I will be filing a law suit against this facility and will take extreme measures to do so. This facility needs to be shut down!!!! There is no sense of security at all at this facility. This whole location is infested with homelessness and drug heads. There are people living in actually units and stay over night to break into units comfortably. Priceless items were stolen out of my unit without the locks even being broken, but by poor design of this facility. Anybody can just climb the wall of your unit and steal whatever they want with out no consequences. With or with out insurance there is somethings that can't be replaced and I feel u-haul is misleading customers with their false advertisement by stating that they provide a "secure" storage facility. This places provide no protection for customers items and actually make it easy for people to steal other people stuff. I feel like I was bamboozled, mislead, disrespected, robbed and throw to the side by having a storage at this facility. The employees at this location has even stated that their has been over 14 peoples units broken into just this past year and it's only July and that they made several request to upper management to upgrade the security at this location, but the owner does not seem to care. Sandra the manager doesn't even want to return no ones calls but just refer to the hotline or text her. There are no cameras, there is no type of over night security patrolling the area it's just a free for all here and I'm livid. I've already contacted my lawyer and will be continuing with my law suit full speed because as a business as big as uhaul there should be some minimum standard for customers safety and reinsurance that their property is some what protected.

DAVID J.  |  Overall Experience 
Clasificación:
1.0

Nos robaron nuestras cosas Y nadie quiere responder por eso Lleve mis muebles por seguridad y saquearon R mis muebles aparte de pagar por guardarlos me quedé sin el 50 % de los cosas

Jesus B.  |  Overall Experience 
Clasificación:
3.0

Make sure that the equipment is in proper working order. The truck I rented had mechanical problems and I had to ask a stranger for a jump because the battery died on me. This delayed my trip by an hour

Rachieda W. 
Clasificación:
1.0

The fuel gauge information was incorrect when I checked out and when I brought the vehicle back I was charged for fuel anyways. The pick up truck also died and I was stranded with no roadside assistance

Jose S. 
Clasificación:
5.0

So accommodating, especially on short notice. Very pleasant and kind.

Timothy M. 
Clasificación:
1.0

There are people living in units and a high theft rate

Dillon P.  |  Online Move In 
Clasificación:
5.0

SANDRA IS INCREDIBLE!!!!!!

Kenneth L.  |  First Impressions 
Clasificación:
1.0

The unit was sold in auction after they agreed to let me do a settlement and move my stuff... drove 3 hours to go pick up my stuff and my car broke and ended up in a shop. Communication was made to management that I would be in to remove items as soon as car was out of shop. When I went there a couple days later the lady informed me that my unit was auctioned.... there was a lack of communication between employees and management. My unit was gone-

Ina B.  |  Overall Experience 
Clasificación:
2.0

1. Vehicle was not clean. Open water bottle in driver's side door and brownie crumbs in bottle holders. 2. Vehicle was parked nose-in in a very tight space. (Should have been backed into parking space.) 3. Starting fuel level was incorrect, hence we was charged for the difference. (I took a picture of our start and end fuel levels.) 4. We rented 6 blankets, but only received 5, hence we were charged for the missing blanket. Sadly we did not do a count before we left. 5. Attempted to do the departure checklist, but receive “link expired” message.

Brenda B. 
Clasificación:
5.0

Great experience. No complaints!

Michael C. 
Clasificación:
5.0

I was promised a credit due to my reservation not being ready when I came for pick up and never received the credit .

Katelynn D. 
Clasificación:
5.0

I am completely satisfied.

Jerry B. 
Clasificación:
5.0

Organized, fast & friendly, no improvement needed.

DEAN O. 
Clasificación:
5.0

Quick and easy! Thank you!

Kylie F. 
Clasificación:
5.0

No changes. This was an excellent experience

annie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH C. 
Clasificación:
5.0

There were over 20 blankets, 2 hand-truck and 2 dollies left in the truck by the previous customer so I guess the truck was not inspected before I got it

SOULEYMANE F. 
Clasificación:
5.0

Good fast service very competative

Jollene J. 
Clasificación:
3.0

The app was very slow and there were way too many steps to pick up the car

Shannon H. 
Clasificación:
1.0

I had a quick pickup to do around town so I used the mobile option however when I arrived it wasn't that easy. I had to go inside to finish the setup with the manager and she was confused as to why the checkout process wasn't completing. After picking up the van I realized they never loaded the van with the dolly I rented. So I drove back to pick that up. (Which added unnecessary miles to my trip which I paid for). After dropping off the truck, 30 minutes later, I get another charge from U-Haul for $78.99 which was on top of the $110.86 I was already charged. I received my receipt and was only supposed to be charged $35.86. I understand there is a hold that will drop off my card in a couple business days but when I called the office and customer service they don't know where these charges came from and they didn't know for why those amounts. So now I am supposed to “wait” until Friday to see if they drop off. Meanwhile the card I used now is sent into overdraft because of the unexpected extra charges and it is $15 per day. So even if they drop off on Friday I am left with paying those charges regardless with the extra fees. Thanks U-Haul.

Michael C. 
Clasificación:
5.0

The staff at the location where always there for our needs and always there to assist in any which way they could never had any problem.they were always on top of everything ..I will miss the whole staff .may you all take care and always will be in my heart .no one knows when you need to use a storage but I definitely recommend the location .thank Phoenix downtown Uhsul I was within for the longest time more than 2yearz thank you

FRANCISCO H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ricky P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EVAN N.  |  First Impressions 
Clasificación:
4.0

The gentleman staff member who helped me at 4pm on wednesday march 9th was very friendly and helpful. There was a strong stench coming from a storage unit, very foul. The facility itself was not what I was expecting and the unit I booked read much different than it actually was. "STREET LEVEL" but I was in fact in a maze and into a basement which they say is technically "ground" level

RACHEL C.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful. If I need a moving van when I'm in Phoenix, I will always come to you!

Sonja O. 
Clasificación:
5.0

Well the women in the office were very nice, but when I got the final bill I was charged for a QUARTER TANK of gas (as well as the gas service charge) because the tank was read incorrectly. As you can see from the charge, I only went SIX MILES total and so could not have used a QUARTER TANK. I was able to get this corrected over the phone the next day, but it took 30 minutes.

Wayne T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Victoria A. 
Clasificación:
5.0

The truck was clean . But the air bags light keep coming on and needs the brakes work done.

Zoltan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Taylor A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanisha W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia P. 
Clasificación:
5.0

For two years my things were in storage and I am pleased to say the service was excellent. No complaints from beginning to end. Two thumbs up!!

tonie c.  |  Overall Experience 
Clasificación:
5.0

Customer service was great, everyone was very friendly and helpful

Marcelina G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonella W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aldo D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHELLE N.  |  First Impressions 
Clasificación:
2.0

Sandra was condescending and rude, suggesting that I simply leave if I'm dissatisfied. I did and won't be back

William H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICRICHARD S.  |  Overall Experience 
Clasificación:
4.0

Staff was helpful and friendly. Facilities are clean and safety measures are in place. Van was in good shape and had new features such as back up camera.

Jen S. 
Clasificación:
5.0

The young lady at the front desk was so helpful and pleasant, will definitely be back for my moving needs

ERIKA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela M.  |  Overall Experience 
Clasificación:
5.0

I was supposed to rent at another location but they gave my unit away and didn't have one available to me. The downtown location quickly made accommodations for me and saved the day!! I'm really impressed!

Andrea H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabella L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

clarice l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

janie l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELVA G.  |  Overall Experience 
Clasificación:
5.0

The app is a little clunky. The store employees were awesome!

Adam H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD G.  |  Overall Experience 
Clasificación:
5.0

Amazing people here. Surprisingly helpful and went beyond normal to help us.

JOHN T. 
Clasificación:
5.0

The staff was very friendly and helpful and I appreciate their help.

Wanda K.  |  First Impressions 
Clasificación:
4.0

Other than a $40 charge for an extra day that I do not understand as the truck was returned on time, all was good.

Jonella W.  |  First Impressions 
Clasificación:
5.0

You guys rock!

JONELLA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBUS K.  |  Overall Experience 
Clasificación:
5.0

This facility has a pleasant knowledgeable staff. The facility is easy to move around in and easy to memorize once you've made a couple trips back and forth to your unit. Our moving trucks made use of the loading docks which made our move in and out faster. This facility is not in a busy street and that made things easy too.

Kevin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert William H.  |  Overall Experience 
Clasificación:
5.0

Con ustedes todo bien pero aqui en california no cirven los voy a extranar grasias por el cervico con ustedes arizona

Mario R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Inola F.  |  Overall Experience 
Clasificación:
5.0

I been with them along with my mom we both been customer for years and will continue to be I recommend anybody to this uhaul

Patricia S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Higgins B.  |  Overall Experience 
Clasificación:
5.0

Great all around.

Cameron C.  |  First Impressions 
Clasificación:
5.0

Reynaldo made the process super easy. He was friendly, quick, and was able to answer all my questions. He did a great job.

MORGAN G. 
Clasificación:
5.0

The whole team is great and understanding Thank you team Ria Antus

Ria A.  |  First Impressions 
Clasificación:
4.0

Nothing, ya'll were awesome, curtious as can be, and when the truck wasnt returned on time the fees were MOST definitely reasonable and very affordable, and your staff were very understanding and helpful when I called to say that the truck was not returned on time because of mis-fortune, they were very accommodating to my needs, I'd recommend this location to anyone and everyone I knew that needed a truck to rent

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B.  |  First Impressions 
Clasificación:
5.0

The staff at this facility was amazing.

Brendan L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

renate j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D.  |  Overall Experience 
Clasificación:
5.0

Nothing. It was very easy

STEWART H. 
Clasificación:
4.0

El cliente no dejó un comentario.

clarice l.  |  First Impressions 
Clasificación:
2.0

When we picked up the truck! I was a horrible drive. The truck sounded like it was going to fall apart! It needed a wheel alignment really bad which caused us to swerve the whole 4 days of driving. Not only that once we arrived to the storage location. The Receptionist wasn't even expecting us, because we were in the system.

Margaret W.  |  First Impressions 
Clasificación:
4.0

The people work hard and seem to know their job. However, you software program is terrible. I have a difficult time finding how out charges for orders and then how much I was billed. I have found several mistakes on over-billing. Recently I was put on hold for non payment on a previous order even though I submitted my credit card when the equipment was ordered. You still have my uboxes in storage and I am anticipating a problem going through all the charges.

DAVID J. 
Clasificación:
5.0

Reynaldo (I apologize if I misspelled or misremembered his name) was extremely polite and courteous at the time of pickup and drop off. All of my experiences have been great at this location but this last one really stood out, I hope this never changes!

NICK S. 
Clasificación:
5.0

Check out abd check in process good be better.

John K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eliizabeth O.  |  Overall Experience 
Clasificación:
5.0

Staff is friendly and helpful.

JEFFREY W.  |  Overall Experience 
Clasificación:
5.0

Thank you for the great service

EFRAIN V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Israel T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Del C.  |  Overall Experience 
Clasificación:
2.0

Bad service

JAMES W. 
Clasificación:
1.0

I had one of the worst and most unprofessional experiences I have ever encountered. I have actually been trying to contact a manager with no response. Please contact me @520-500-3449. Thank you very much. Anthony Laos

Anthony L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael r.  |  First Impressions 
Clasificación:
4.0

Where our unit was located it was quite hot and a few things ruined but other than that it was a nice facility.

Falen N.  |  Overall Experience 
Clasificación:
5.0

Dixie, was an exceptional rep. Her customer service skills were excellent. She was very knowledgeable of the Uhaul business and specifically her job. I appreciate Dixie's help.

Corey H. 
Clasificación:
2.0

elevator was down, after paying for two days on truck rental I wasted money because of elevator, lost six hours on rental.

Leland M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannie M.  |  Overall Experience 
Clasificación:
5.0

Helpful staffs

SHIZHOU Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda C.  |  Overall Experience 
Clasificación:
5.0

Thanks for everything!

Nobuo F.  |  Overall Experience 
Clasificación:
2.0

I was over charged and the CSR treated me as if I was lying and stopped helping me. Worse experience ever

Osvaldo C. 
Clasificación:
1.0

We reserved a pickup truck to use at 5 pm, we got there at 4:55pm and no one was there. We waited HALF AN HOUR and finally someone came back from lunch. Apparently, the guy that was supposed to be on shift just left. The girl that helped us was nice and accommodating, but the guy that had left literally left the door UNLOCKED while no one was in the office. It was very disappointing and terrible having to wait for half an hour just for someone to show up.

PAULA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roman B. 
Clasificación:
5.0

The attendant was very thoughtful and thorough. He offered to help unhook my trailer to help me park my truck at the dock easier. He understands the building layout well.

Kevin S.  |  First Impressions 
Clasificación:
5.0

I had the best experience I've ever had renting a truck. The process was smooth from the lady that made my reservation for me to the man you changed the time for me and finally best of all the lady that I picked up the truck from. She was courteous, funny, helpful, professional and nothing but great vibes. Gracias

Blanca B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joann F.  |  Overall Experience 
Clasificación:
5.0

Nothing you guys were great!!

KRISTINA C. 
Clasificación:
5.0

Gracias

TIMOTHY S.  |  Overall Experience 
Clasificación:
4.0

The staff was helpful and professional, but I believe the location itself was painfully understaffed. One brave woman was the one checking people in, issuing equipment, and stocking shelves. And apparently she was brought in special to help that day, she deserves a raise and some HELP

Joshua B. 
Clasificación:
4.0

Good service

SHENGHUA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTOINE L. 
Clasificación:
4.0

The only reason I gave them 4 stars is because when my first bill came I never received it, or a notification, or any knowledge of how to pay it. It wasn't until my bill was considered late that I received something telling me I now have a late charge. Other wise the facility was clean and well maintained, access to the building was made simple, and the staff was friendly enough to help with any questions when they would arise. If it wasn't for the lack of information on the front end this would be a 5 star review.

Colmynn J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey J. 
Clasificación:
5.0

Everything seems fine to me 😊 customer service excellent

AARON H. 
Clasificación:
1.0

No lights and unit is in an enclosed area, it’s dark The storage hours are not good, close too doon

JANE O.  |  Overall Experience 
Clasificación:
5.0

The team arrived ahead of time. They were friendly. Careful and thoughtful handling the move so that nothing was damaged. I highly recommend this team!

STEPHEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA LOUISE Z. 
Clasificación:
5.0

Great people everyone I've dealt with waz more than helpful

Nigel S.  |  First Impressions 
Clasificación:
5.0

Front desk ladies are very welcoming, accommodating and overall awesome.

MARK M. 
Clasificación:
5.0

Their elevator broke with us it. They were very helpful and the fire department got there quick.

Inola F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dawn P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jovanna P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
5.0

Dixie is a helpful manager you are very lucky to have her as an employee

Jeff P.  |  Overall Experience 
Clasificación:
2.0

The free month after a one-way rental was not grr but more expensive. The national office would not give me the free month near my move-in location. Nor would they let me turn in the truck at a convenient. Because of this, I paid an extra day for the truck. The Moving Help people have no accountability. They broke the leg off a table and are not honest with the customer or uhaul staff. I suggest uhaul start their own moving company. They make you look bad.

ROBERT G.  |  Overall Experience 
Clasificación:
5.0

I feel the improvements from all the previous customers had been attuned with! For I happened to be pleased from the start of customer service interaction, all throughout the experience within the U-HAUL Van and with the point of return too! Outstanding customer service, awesome Soul to say the minimal, thank you for an outstanding time :D!

BRANDON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delores D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LEONA P. 
Clasificación:
1.0

They over charged me for miles I didn't even drive, and they put 2 holds on my account one for $44.08 the day we returned the vehicle which I understand, but then they put a $76.71 hold on my account the next day which made no sense whatsoever.

EDEN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley F.  |  Overall Experience 
Clasificación:
5.0

Facility is very clean and the staff are very friendly, patient, understanding and accommodating of their clients needs. Would certainly recommend.

Anthony C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BERTHA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy W.  |  First Impressions 
Clasificación:
5.0

Worked with 3 different staff members on Weds, Thurs, and Fri this past week. All three were friendly and helpful!

CAROL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

YI-CHI T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie R.  |  First Impressions 
Clasificación:
5.0

Although it took a few min to enter in the office due to the guy doing his walk through i didn't mind, he was very knowledgeable and helpful, he answered all my questions and took the time to explain everything.

Roselda O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario R.  |  First Impressions 
Clasificación:
5.0

Though the staff was great, you gave me my "free" one month storage in a very scary section of the city and my unit was on the 2nd floor at the end of the facility. The tremendous work crew from moving help walked back and forth racking up four hours instead of two.

ROBERT G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANIE M. 
Clasificación:
3.0

Dallas Anderson WAS the Manager AND SHE WAS A NIGHTMARE! I FEEL FORTUNATE THAT SHE KEPT ARRIVING LATE AND WAS FIRED! SHE THREATENED ME! Reynaldo, Joseph and your janitor Kelly are good people. I've had issues with U-haul before in Roseville CA.

STANLEY H.  |  Overall Experience 
Clasificación:
4.0

Aloha U-haul. This location in downtown Phoneix was Great! Stored my household goods in B97 for 3 months and finally found a new place to live. Joseph, Kelly and especially Reynaldo are excellent employees who not only took excellent care of me but were very personable. Thank you. Captain Stanley J Howard IRS Enrolled Agent

STANLEY H. 
Clasificación:
4.0

Everything was well done. Thank you

Andrew H. 
Clasificación:
5.0

Reynaldo was extremely helpful, very friendly. Would recommend this location again.

Melissa Q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcelina G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barb K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirely L.  |  First Impressions 
Clasificación:
5.0

A very helpful staff, making the entire process simple.

PAUL B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Sumer S.  |  First Impressions 
Clasificación:
5.0

Very personable agents.

HENRY FREDERIC T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S.  |  Overall Experience 
Clasificación:
5.0

The woman that help me (I think her name was Dallas) could not have been more friendly or helpful. She was awesome! Definitely made a complicated day allot easier. Thanks.

JASON K. 
Clasificación:
1.0

Somebody broke into my storage unit and stole us power tools and a TV

Sandy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

The store manager (forget her name) was very helpful and informative. I was struggling with my app check-in and she immediately helped finish the process, pulled the truck out for my convenience, and made sure it was clean and ready for me to use. I appreciate her attentiveness and commitment to superior customer service. Gracias.

CLAYTON S. 
Clasificación:
4.0

Not to fond of the new manager. I can't even close the door in my own storage. It's like I have no privacy at all trying to go threw my stuff. I have 4 storages in total and I have no problem with any of them except storage on 2nd st. 480 930 3504

Maria A.  |  Overall Experience 
Clasificación:
5.0

I am a procrastinator at times and I dreaded to go and get storage because it's something I don't usually do or know about. The customer service was so great that it made it all a breeze. Happy customer!!!

Jacquelyn R.  |  First Impressions 
Clasificación:
5.0

Dallas was awesome and made sure everything from pick up to drop off went smoothly.

Timo L. 
Clasificación:
5.0

Dallas was amazing and so helpful. 10/10 would come back and rent from her!

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE T.  |  Overall Experience 
Clasificación:
4.0

things are OK

ABRAHAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NATHAN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE T.  |  First Impressions 
Clasificación:
5.0

Convenient location with reasonable hours. Quick check-in and return. Staff at this location are great!

CHRISTINA D. 
Clasificación:
5.0

The whole time the employees were very nice and helpful, kudos to Linda , Dixie and Ronaldo . They deserve to be recognized.

jane o.  |  Overall Experience 
Clasificación:
4.0

I was routinely harassed by the manager and told that I was not allowed to spend more than a couple of hours in my unit and told that I could not come every day. I explained to her that I am 65 yrs. Old and in the last stages of lung disease, she dint listen to a word I said I would sue if I was not so ill emphysema, but she blew me off and harassed me every time I came to my paid for unit

Scott W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

VICTORIA N. 
Clasificación:
4.0

The 410 S. 2nd Street Uhaul Phoenix TEAM is GREAT! I would tell a friend about them and how friendly Dixie has been this year and the name of the other girl with glasses and dark hair whose name I have forgotten (sorry) who is considerate. Yes, I like this location but other Uhaul locations in AZ and my recent experiences with them NO I would never suggest but instead warn people to be aware of how poorly they treat their customers. Cheers to 410 S. 2nd Street Team! Thank you.

Barbie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent P. 
Clasificación:
5.0

Dixie was amazing. She anticipated my needs. Great choice in hiring this young lady.

Roy Ricco R.  |  First Impressions 
Clasificación:
5.0

Linda was AMAZING and VERY helpful! Give that girl a raise.

CHAD M. 
Clasificación:
5.0

Always a pleasure doing business here. Staff is quick, friendly & professional. I've rented trucks & storage units here over the years, never been dissapointed. Will reccomend & return.

ANGELA C. 
Clasificación:
4.0

Nothing! It was great

SHANNON K. 
Clasificación:
5.0

Linda was the experience! She made sure all of my questions were answered and then some. I am so glad to have chosen that facility.

LANETTE L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin G. 
Clasificación:
5.0

Yes the two ladies were very perfesonal and very friendly. I would recommend them to anyone.

Joseph M.  |  First Impressions 
Clasificación:
5.0

The UHaul employee we worked with was excellent. Very nice, good, efficient, helpful, etc. Can't remember her name. Young, short, latina.

Stephen R. 
Clasificación:
5.0

Love Linda & Dixie, They are great at their jobs and wonderful at customer service as well. Jeff Welchman

JEFFREY W. 
Clasificación:
5.0

Came through with a last minute storage unit after another uhaul storage location failed to provide a unit I reserved. Even offered 24 hour access for the first night.

Kevin B.  |  First Impressions 
Clasificación:
5.0

No improvement necessary. Great, professional staff. Easy process. I'll rent from you again.

Jacqueline G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel G.  |  Overall Experience 
Clasificación:
5.0

Super easy rental and really friendly staff. Makes me want to find a reason to rent again :) thank you!

Jenifer S. 
Clasificación:
5.0

We used the facility for over 17 years and never had a bit of trouble. Over the years, it became more secure and easier to use. I would recommend this facility to anyone.

JANET W.  |  Overall Experience 
Clasificación:
5.0

Very good customer service, although the truck interior was filthy. During the pandemic I would have liked the interior wiped down.

TODD L. 
Clasificación:
5.0

We needed help moving during Covid-19 and with extra expenses and precautions in mind Uhaul turned out to be our storage and moving sheroes/heroes! Thank you so much! The downtown storage facility has a loading dock that made it easy to move things in and out of a uhaul trailer we rented and truck later on we were able to barrow.

manuel s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MANDISA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chentao C. 
Clasificación:
5.0

Uhaul provided a free month of storage for my college student displaced by COVID-19. The staff was great and the facility was easy to access. Great experience during a crazy time.

Maya C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIE D. 
Clasificación:
5.0

I'd like to thank Ms. Linda Lopez for professionalism. Also for Raynaldo assistance.

Luis N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan P.  |  Overall Experience 
Clasificación:
5.0

Everyone who worked there was great.

Geoffrey M.  |  Overall Experience 
Clasificación:
5.0

All members of Linda Lopez's staff including Linda her self were very helpful and very friendly. Moving can be stressful... their assistance with all my needs made my experience smoother. I appreciate everyone that assisted me. Thank you to Linda and her staff (Dixie & Rolando)

vivian g.  |  Overall Experience 
Clasificación:
5.0

I was totally satisfied with the excellent service, from both U-haul representatives. Gracias.

Cheryl F. 
Clasificación:
5.0

El cliente no dejó un comentario.

jonathan m.  |  Overall Experience 
Clasificación:
5.0

I rating this on the few times I was actually there

Jesse K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ranjan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brooke E. 
Clasificación:
5.0

THANK YOU DT PHX UHAUL, LINDA, and the entire STAFF at this location!!! Grady, HOA President @ DT PHX LOFTS

Timothy G.  |  Overall Experience 
Clasificación:
1.0

My storage was burglarized and with cameras and using a card to gain entrance on to the facility several times I’m was very surprised that this happened.

Lexie V.  |  Overall Experience 
Clasificación:
4.0

Reynauldo was friendly and of great help. Many thanks.

Michael S. 
Clasificación:
4.0

Overall good experience. I would have gave them a 5 star if they would have transferred the moving truck that I needed to clear out my storage to there location.

Adrian C.  |  Overall Experience 
Clasificación:
5.0

The young lady that helped us check in and out was very professional very nice girl and knows her stuff. You need to keep her on and give her more possibility... she knows her stuff. She is a very good representative for your company. Mari Bianca Lauderdale

Mari L. 
Clasificación:
5.0

Miss Lopez did her job above and beyond average to excellentwould recommend her for a top position above her job status that she's in one of your top employees a hidden gem thank you Miss Lopez

Ronnie G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany R.  |  Overall Experience 
Clasificación:
5.0

Desde el servicio al cliente asta la atención a uno me gusto y las promosiones de servicio is very good

Pedro R.  |  First Impressions