I gave it an average rating because this facility doesn't have an elevator so you have to literally carry your belongings up two flights of stairs and it's a non-climate controlled building so it's extremely hotAnna R. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Downtown Mobile
Mobile, AL 36604
(W Of Broad St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.ALEXIS D. | Overall Experience
Customer did not leave a comment.Matthew W.
Customer did not leave a comment.Shanavia B. | First Impressions
Customer did not leave a comment.dean Z.
Customer did not leave a comment.Clifton G.
Customer did not leave a comment.Charlotte C.
The employees were great.. made the whole experience one of the smoothest I've ever had at uhaul.Wendy P.
Customer did not leave a comment.Michael P.
The best location and I have used many in our area.ELEANOR S.
Customer did not leave a comment.NICOLE P.
Customer did not leave a comment.Randall S.
Tisha was AMAZING!!! Couldn't have asked for better service.Chelsea E.
Everything about this experience was awesomeStephanie S.
Everything was pretty much on point....kemmit P.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Daquincia R.
The customer service was above average! The ladies were very nice. The facility was clean, airy, and easy to walk thru. In and out service! Will continue to patronize.Lorely L.
Customer did not leave a comment.Gerald S.
Customer did not leave a comment.James W.
Friendly very helpful.Jeremy S.
Amazing and helpful staff. Went to this location because of bad experience at another location with a certain employee and very happy i did.Lesley L. | First Impressions
Customer did not leave a comment.stacie B.
The Uhaul was not and good condition needed a lot of work done it was smoking and seem like the transmission was going outJanie S.
Customer did not leave a comment.WANDA ELAINE A. | Overall Experience
Customer did not leave a comment.Steven W.
Customer did not leave a comment.Richard A.
Customer did not leave a comment.Deandra E. | First Impressions
Customer did not leave a comment.JAQOWAIN F. | First Impressions
Customer did not leave a comment.constance I.
Customer did not leave a comment.Jake K.
Customer did not leave a comment.Lily H.
Customer did not leave a comment.Shaquasha H. | Overall Experience
Running boards on pickup trucks. I am only 4'11". Have to have foot stool to get in. I just slide down to get out. Vans have running boards, so why not pickup trucks too? Thank you.Elizabeth M.
Customer did not leave a comment.GARY J.
Customer did not leave a comment.Petagay M.
Enjoyed the ride alsosusan Y.
If there was an option for more than 5 stars, I would give it! The staff was extremely helpful in helping me figure out last minute adjustments to what I had originally ordered. Not only did they make sure I had everything I needed, but everyone was so helpful in helping us move the heavier furniture into storage! When I was running out of room in the storage unit, it was easy and simple to get another one on the ground floor. I cannot give my thanks and appreciation enough! The staff absolutely went above and beyond what they were required to do.Nicole C. | First Impressions
Nothing check in receiving truck was pleasant and quick. THE gentleman who checked me in was very kind and efficient. Thank You.Debbie L.
Customer did not leave a comment.Steven K.
Get a better staff, they are rude and have no customer service skills!Charles J.
Easy location to find and return the rental.Laura S.
The agent was very Professional. Very accommodating. Very smooth. Thank youGriffin G. | First Impressions
The fuel was on E not 1/4 . Should really be certain of this before rental.Bernadette D.
Tisha is outstanding 👏 👌melanie T.
Customer did not leave a comment.Clint I.
The young lady had a lot of people in line. Another counter person during high volume times is my suggestionFelicia B.
We requested and paid for a utility hand truck, but it was not included in the truck.Mark S.
Very helpful staffJude M.
Uhual was rusty even when we dropped it off at location they said it was in bad shape. The lady we reserved uhual from thought we were dropping it back off in mobile, Al in 24 hours after we told them we were taking it to Washington state. Also told us we could bring to any said location in area but actually picked a location for drop off without putting it on our papers so we drove around to many locations in area and no one knew which was correct location.stephen G.
Customer did not leave a comment.Vincent F.
Fully man the store. Only one person available at check in. She did a good job but it was a two person job, at least.Dean S.
Customer did not leave a comment.Aaron D.
Customer did not leave a comment.Phillip B.
The employees what made the experience at uhaul a great experience all of them was very nice and very helpfulJennifer R.
Staff was extremely helpful, friendly and nice.Tawan J.
Customer did not leave a comment.David G.
Everything was great.BARBARA A.
Customer did not leave a comment.Verdell W.
Make sure that locations honor their hours of operation and don't allow for 7am reservations at locations that don't open until 830am or later. Our initial reservation was for 9am and the location wasn't open so the reservation rep switched us to another location for 10am and they were closed too. We wanted a trailer pickup in Birmingham, AL but neither location was open at the times posted so we didn't waste anymore travel time we changed our reservation to Mobile. It cost us more to pickup in Mobile but the ease of our transaction was worth it!! The location even called us to confirm our reservation when we hadn't arrived by the 12pm reservation time. They were friendly and very knowledgeable.Marquitta H.
Customer did not leave a comment.Ramona C.
Customer did not leave a comment.JohnnieL J.
Customer did not leave a comment.Oliver S.
Excellent service. Appreciated both of the attendants on duty that day. Our rep was knowledgeable and professional. She made the experience memorable.James W.
Customer did not leave a comment.Scott K.
What a great experience! Friendly staff and the owner Tisha I believe was awesome! I always rent from this location when in need of U-haul items. Never disappointed!! Thanks!!Nathan H.
He 2 customers service women may and other one don't go outside just tell you to go look for your truck grab your pads and hand truck. Never seen ladies to be so lazyRoss T.
Rental vehicle, 9' Cargo Van, worked well and was presented clean and ready for use.Stevan B.
Customer did not leave a comment.phillip B.
The truck smelled like smoke.DAKOTAKANAE H.
Customer did not leave a comment.Terry M.
Nothing, this location has an outstanding Manager (Tisha) that is 100% in customer service, knowledge and helpfulness. I pass 3 location driving to this one. They always have the equipment or Vehicle you need to make your move easy and cost effective.JERRY H.
This location is literally the most efficient, friendliest location I have ever worked with. Going forward, I will only come here.Murphy B.
Customer did not leave a comment.Marilene L. | First Impressions
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Dana J.
I like to think Ms T. and the u-haul staff for a job well done it's shows 👍 that they like what they do when you come in and they know you by your name 😉Leroy E.
Stay as you are or do something betterAdaline T.
Manager was awesome, TeishaApril G.
The store manager cursed at my father for not having the truck back at the right time.James H.
Customer did not leave a comment.jon T.
Customer did not leave a comment.Charlie D.
Customer did not leave a comment.Joshua M.
Customer did not leave a comment.Scout N.
Customer did not leave a comment.LATOYA T.
Customer did not leave a comment.Christopher G. | Overall Experience
The customer service was amazing!!! I love this location!!!Brittany J.
Wow! Truly an easy and efficient move. Thank you so much!Jonathan B.
The bestMugisho M.
NOTHING ! THIS LOCATION IS PHENOMENAL ! THE OWNER ( TISHA) actually helped me and could not have been more friendly. Excellent customer service. Dropped off and she had me out of there in under 10 minutes.Terry S.
Customer did not leave a comment.Robert A.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.Frederick J.
Not possible. Tisha was great! Made the entire pick-up and drop off extremely easy. Will definitely rent from her location again when I need to.Robyn H.
Customer did not leave a comment.wagih G.
Customer did not leave a comment.Victoria L. | Overall Experience
Customer services was excellentviletta B.
Customer did not leave a comment.Alexandra M. | Overall Experience
There is nothing that I can think of.BARBARA A.
We were moving out of state and were quoted $560 and ended up being $725. we needed help finding a padlock to lock the truck and the associate gave us the most expensive lock and when we got home the lock didn't fit and the store was closed. On our way, the trucks RPM kept going extremely high and the check engine light wouldn't shut off. The truck was loud and burnt our feet from the floor being so hot with the engine over workingAnthony G.
Great experience. Helpful and more than accommodating to make my move easier. Highly recommend.Van H.
The most unprofessional unpleasant experience I have ever had I will never ever use this facility again it's infested with rats and roaches the staff are extremely rude unprofessional and unable to keep track of the simplest things such as what locker you are in if there is any mistakes on there part they will tell you it's your fault avoid this place all together other places will appreciate your business I full hearted believe that there is a scam being rant out of this facility you have been warned I was ahead on rent and the manager tesha couch still was trying to put my property up for "auction" had a staff member attempt a physical altercation with me do not rent hereDavid J. | Overall Experience
Very unorganized. Equipment that I had reserved was not there and the help to resolve the issue really didn't do me any favors. I have not been able to even talk to corporate about the issues even after waiting on hold on the phone for over 2 hours. Highly disappointed in Uhaul and will not use them again nor recommend to anyone.Jacob H.
Tisha was amazing as always. She made sure we got in and out in a timely fashion, made sure everything was good for us when we came back, and was just a pleasant person to be around. We actually live closer to Schillinger, but of all the U-Haul stores we've used, hers is the best. We will definitely go out of our way to use Tisha's store as long as she's there!Jonathan S.
Shocks are horribleTabitha G.
Customer did not leave a comment.Trina R.
Customer did not leave a comment.MA F.
Customer did not leave a comment.CARSON C.
Nothing. No problems. Great experienceSteven E.
Tisha and staff were very professional, knowledgeable and friendly. She went above and beyond to help me when I returned a truck to the wrong location by mistake. If I ever need a Uhaul in Mobile again I will not hesitate to use them again.Tammy H.
Highly recommend this location. Awesome service always. I believe the workers last name was Couch, she's great!Brianna A.
Customer did not leave a comment.Laura S. | First Impressions
Customer did not leave a comment.meccelle s. | Overall Experience
When others left me hanging, the Uhaul Mgmt Team and staff did not. I appreciate that! Lol.Jay O. | First Impressions
Great staffing services. Didn’t take no time to yuJamiya A. | First Impressions
U was told they was a unit available but they was not time wasted but crew was awesomeSylvia W. | First Impressions
Everyone was nice and professional.PATRICIA L. | First Impressions
Customer did not leave a comment.Curneshia H. | Overall Experience
Customer did not leave a comment.FRANCES W. | Overall Experience
Customer did not leave a comment.ronald l. | Overall Experience
It couldn’t been any better Excellent job Guy’s 🤩Robert W. | First Impressions
Customer did not leave a comment.MELVIN J. | Overall Experience
Customer did not leave a comment.TERRY B. | Overall Experience
They are very friendly and people personCurneshia H. | First Impressions
I feel safeJamie R. | First Impressions
My lady Ms. Tisha needs a raise she’s a wonderful manager very nice and helpful and a great listener ! Very much satisfied thank you again.!Seleste M. | First Impressions
I highly recommend u haulTERRY B. | First Impressions
Customer did not leave a comment.Angela B. | First Impressions
Customer did not leave a comment.Jeremy H. | First Impressions
Customer did not leave a comment.Daniel M. | Overall Experience
The facility was clean, accessible and well run and the personnel were unfailingly polite, efficient and helpful. It was the kind of place that the term customer service was the first order of business.Vader P. | Overall Experience
All my things were destroyed by water and mold.Mitchell R. | Overall Experience
Tisha was and Nicole always is...knowledgeable and pleasant to deal with. I look forward to my relationship with the ladies and U Haul.TIMOTHY V. | First Impressions
Customer did not leave a comment.suzanne b. | Overall Experience
Customer did not leave a comment.SHERYMICA G. | Overall Experience
The only problem I have is that they really be trying to get you don’t pay attentionRoneika S. | Overall Experience
Everyone at the Mobile office were wonderful. For the time I arrived from out of state to when I pay my storage unit every month. Thank you for having wonderful personal .Amanda S. | First Impressions
I love itErica R. | First Impressions
Customer did not leave a comment.CARRIE M. | Overall Experience
Customer did not leave a comment.gregory w. | Overall Experience
Pleasant experience as always. Thanks to the young lady at the Loop store in Mobile,Al and the young man and woman at Springhill location Mobile,Al. Made my transition very easy. Thanks again!!Donnie J. | First Impressions
Sterling and Avery went above and beyond to accommodate my needs. They are very friendly and are a huge asset to the company. Thank you both for making my day brighter. Keep up the good work!Stephanie A. | First Impressions
Terrible customer service and rude employees upon move in should have been a sign to go elsewhere. Moved out August 21st and followed all steps online to complete move out process. Manager never confirmed move out on her end, yet a week later when the next months rent would have been due started sending letters for rent and overdue fees. Attempted to contact her multiple times to correct this and complete the move out on her end. She never returned emails or calls. Contracted corporate several times and each time they said they saw the notes on the account from the previous corporate call noting I had moved out and for the manager to complete her portion of the move out. It was not until 5 days after my most recent contact to corporate when they finally pushed the case through to upper management, causing her regional manager to be notified of what she had been failing to do, that she completed the move out and I received this email to review the facility. Tisha Couch is either an unfit manager, or just flat out lazy. Which seems to be a trend in this area among Uhaul facilities. Will never be doing business with Uhaul again nor would I ever recommend them to anyone.MACKENZIE S. | Overall Experience
Customer did not leave a comment.Cameron S. | First Impressions
Far to many improprieties. Error after error. Honesty and truth problematic. Finger pointing without resolution of issues. Very disappointing!herbert w. | Overall Experience
Everything was very good.DERRIEL W. | First Impressions
Customer did not leave a comment.GARY C. | First Impressions
Customer did not leave a comment.necola r. | First Impressions
Customer did not leave a comment.Stefanie M. | Overall Experience
Customer did not leave a comment.SYLVESTER C. | Overall Experience
Great manager with superior customer serviceETHEL M. | Overall Experience
Staff with above there dutys to make sure customer was satisfied. I enjoyed dealing with that site springhill and broadcst mobile ala. Hats off to staffshirley m. | Overall Experience
A great place to storageWanda J. | Overall Experience
Don’t like how they are builtSHERYMICA G. | Overall Experience
The staff & management are awesomePatricia B. | First Impressions
Thank u for your serviceRAYMOND A. | First Impressions
Thank you for the staff that took time to show me around the facility with caring hearts and smiles ready to answer questions I will continue to rent in the future Thank you.Wacinia S. | First Impressions
I was very please. I would highly advised anyone who is looking for a good storage company and service. Thank you again, Blessing for helping others.Jo N. | Overall Experience
Great customer serviceflora s. | Overall Experience
Customer did not leave a comment.Renata Y. | Overall Experience
Customer did not leave a comment.Virginia T. | First Impressions
The staff was always friendly .especially the managerlottie f. | Overall Experience
Customer did not leave a comment.Tarsha L. | Overall Experience
Customer did not leave a comment.Shyra H. | First Impressions
You all need to audit Them folks stealing . How can you say I don't owe nothing then take money out my account. Then tried to charge me after I was done renting the storage. Crooks thieves . They hook you up with unlicensed movers I will never use them againAlethia S. | Overall Experience
Had no light in storage and some of my stuff got wetYKELILA J. | Overall Experience
Great facilities. Great price. Unique small sized units. Access hours could have been a lite later. Would use again if need aroseAndrew T. | Overall Experience
Customer did not leave a comment.Keiyuna l. | Online Move In
I have always had a good experience at this location. They have always been very helpful even when under staffed.Renee L. | First Impressions
Customer did not leave a comment.Bernabette K. | Overall Experience
Very friendly employeesEldon B. | First Impressions
Still have no info on why I have this storage unit. Your company is seriously lacking in communication with customers. Whatever the reason as yo why o have this storage unit I will be contacting an attorney and he will contact your officeJAMES P. | First Impressions
My experience at this location has been excellent. The staff and management were very courteous and helpful throughout my process. I needed the use of both rental and storage services, the entire staff were very attentive and provided me with the best solutions, at a difficult time. Thank you all for your assistance. I will definitely recommend this location to others.lakisha y. | First Impressions
Customer did not leave a comment.Lacorielle S. | Overall Experience
They have changed mangers so much when you go inside you don’t know who’s the manger and who’s not on my due date I have people calling me on the same day my storage is due and I got a $15 late fee the same day and then the manger had used my credit card cause I paid my bill with her with my card she used my card the next month and paid my bill and said that I told her to sign me up for autopsy why would I tell a person I heartily even know to do that how do you just use a person card without their permission this area can not ever keep no manger at every time you go there it’s a bunch of people hanging out in the front of the office like they just came from a club they are so unprofessional and ghetto it used to not be like this right now no one has no respect for anyone I love my storage other than that I have been with uhaul since 2017 but the choice with management now is terriblelinnea l. | First Impressions
great customer service!Travarvis E. | First Impressions
Customer did not leave a comment.Felicia M. | Overall Experience
The only thing I dislike about this storage facility is access to second floor. No elevators. Everything has to be physically carried. I understand it’s a historical building and the city will not allow it, but if customer satisfaction is a priority, why not consider adding it on the outside. I’m sure this would not take away from the building.Doris H. | First Impressions
Customer did not leave a comment.Brent B. | Overall Experience
I will never use uhaul storage again. The staff lie to make a sale. I kept getting charged for late fees when I was on auto billing. My experience with uhaul was horrible.Andre J. | Overall Experience
GreatLETITIA H. | First Impressions
Customer did not leave a comment.Jason M. | Overall Experience
Customer did not leave a comment.Darshell M. | First Impressions
Customer did not leave a comment.Carnesha M. | Overall Experience
Customer did not leave a comment.judy m. | Overall Experience
Customer did not leave a comment.Courtney B. | Overall Experience
Very goodPriscilla T. | Overall Experience
U-Haul has always been up to par with a lot of things that I needed for them but this rental round right here Lord I was so upset with U-Haul because I drive a hundred and thirty miles just to get a truck trailer and U-Haul I know they're going to do the right thing so if I had to go back to U-Haul I'll say yesCleophus W. | First Impressions
Manager (Ms. English) was very professional. She made me feel as though I was always welcomed, when going and coming to my storage. Companies need more employees like Ms English.douglas c. | Overall Experience
Customer did not leave a comment.nekea m. | Overall Experience
The employee that assured us with securing storage was extremely helpful and thorough.Patsy G. | First Impressions
Return Customerjames p. | Overall Experience
Great service just wish I was able to access my storage after business hoursBrenta S. | Overall Experience
i was very pleased with yall uhaul build ,great customer service, i loved yall prices and how yall keep people belongs sercurt and safe with codes,doorlocks,and in a very well and clean builds. thanksNatasha E. | First Impressions
When I opened my account, I was told that the rate I began with would be the one I ended with; however, this turned out not to be the case. When I called about the increase, the representative was rudJabaria D. | Overall Experience
Most staff was nice but would argue and complain about management and uhaul in general in front of customers ...chance b. | Overall Experience
I like this storage facility because they offer a lot of things to make storing items and moving easier.MARY E. | Overall Experience
The U-Haul service was fast quick and they were very nice and the facility is clean.gwendolyn m. | First Impressions
Thomas and his associates were awesome!James S. | Overall Experience
Because was told do not give refunds on a unit that was paid up till OctoberJENNIFER S. | Overall Experience
Thank you!.martez t. | Overall Experience
Thomas wa excellent! He went above and beyond to help us out!James S. | First Impressions
I was pleased.REGGIE W. | Overall Experience
I experienced WAY too many issues to list. UHaul has already taken up too much of my time and my money. I will NEVER use UHaul again.Marlowe B. | Overall Experience
Would love extended hours on Subday.latonia g. | Overall Experience
I had talked to someone (female) on November 26, I told her i’d B there on December 3 to settle my account for the amount she gave me $250. They auctioned my stuff 11:00 on dat Sundaygwendolyn w. | Overall Experience
Whenever I go there the staff is friendly and knowledgeable. There is however a tremendous wait time.kandace k. | Reservation
The staff was very helpful especially Mr Donniedaphne g. | Overall Experience
I only clicked excellent.Jacquelyn K. | Overall Experience