Customer Reviews for U-Haul Moving & Storage of Downtown Mesa

5,973 comentarios

447 W Broadway   Mesa, AZ 85210
(@ Country Club)

(480) 733-7815

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(480) 733-7815

447 W Broadway
Mesa, AZ 85210
(@ Country Club)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

I received awesome customer service from Ryan, the store manager and every other employee I came in contact with on two separate days I visited the store. I was very pleased with the customer service they provided.

Susan C. 
Rating:
5.0

Customer service representative were great!

Sandra J. 
Rating:
5.0

Customer did not leave a comment.

SUZETTE L. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Camden A. 
Rating:
3.0

Before delivering a truck for rent, make sure all the tires are not loose and safe to travel. The truck I rented, all the tires were loose and one did eventually gave out making a 4 hour plus experience in getting it fix.

Jorge P. 
Rating:
3.0

Easy, smooth drop off. I would have loved a verbal warning about the fuel charge if it's not refilled, but I'm sure there's a warning buried somewhere in all the paperwork.

Kelley L. 
Rating:
5.0

Customer did not leave a comment.

michael A. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Theses guys were working their butts off and they both were quick, kind and polite to me!

Alicia B. 
Rating:
4.0

Customer did not leave a comment.

joseph T. 
Rating:
4.0

I was charged for insurance despite declining it both online when I reserved and at the store when the representative asked if I wanted it.

MARK N. 
Rating:
5.0

Customer did not leave a comment.

Kathleen L. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
3.0

Uhaul corp messed up my return, this location didnt want to take my auto transport and wanted me to return to a different uhaul, even though my physical receipt said no drop location and I was told to drop it off with the truck. They made me pay $60 returning fee. Ridiculous.

Brianne D. 
Rating:
1.0

I rented a trailer in the morning and returned it that same evening. The worker that unhooked it that evening NEVER put it in the system that I had returned it. 4 days later I get a statement for all the days and now I am out of that money while they figure out they messed up. I always cover my bases with pics at pick up and drop off. Don't trust them to email you the drop off inspection, get it right then!!!

Gabriella M. 
Rating:
3.0

The only complaint I have with this location is the layout of the “parking lot”/return area. A 26' truck and auto transport is difficult to maneuver even for an experienced driver. Other than that all staff was helpful and friendly even with me having issues with drop off locations.

justin A. 
Rating:
4.0

Customer did not leave a comment.

JANARI A. 
Rating:
5.0

Ryan was helpful and efficient. I do have problem with the way equipment is scheduled. I scheduled the trailer a week in advance at the 6939 W. Chandler Road U-haul. The agent was rude and told me that I would get a call. The day before I needed the trailer I went to the 4939 Ray Road location where Scott was very helpful and found the trailer and reserved it for me. Please revise the way you schedule so customers can know they can expect the equipment they ordered will be available!

Jim M. 
Rating:
5.0

Hector was informative and very helpful. He was polite and knowledgeable about everything. Give that guy a raise. Best customer service experience.

Rhea P. 
Rating:
2.0

Customer did not leave a comment.

Cristin C. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Ken T. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Verify equipment before renting.

lindia W. 
Rating:
4.0

Customer did not leave a comment.

Chase J. 
Rating:
3.0

I had to visit 4 locations (with reservations for each) to finally get a truck. One location had no one there. One location had no keys in lockbox, one location could not guarantee a truck would be available AFTER I made the reservation. Overall, it took me 3 hours after my reservation time to finally get a truck. I was told I would receive two $50 credits- but did not get both. My rental experience was horrible.

Jeffery P. 
Rating:
3.0

Customer did not leave a comment.

Jacquie C. 
Rating:
1.0

Customer did not leave a comment.

Eyasianae V. 
Rating:
4.0

Good team there but had a new(er) service rep help me. She was trying to get the license photo to upload that I took It wouldn't work She tried and kept asking me to try again and over. Finally other reps came over to assist. However they all took pics with their phones of my license to get my registration to complete. So I ask — how can uhaul guarantee my privacy now that multiple employees have a photo of my DL on their phone??

Don N. 
Rating:
1.0

I got charged 166 dollars more because guy guaranteed my size U-Haul you did not have my size U-Haul so I guess stuck with the itty-bitty truck trying to move a big ass house and then you guys had a nerve after guaranteeing me the truck to charge me all those miles and pay charge me 166 hours more than what I already paid I will make sure everyone does not use U-Haul if I can help it

casey O. 
Rating:
5.0

Customer did not leave a comment.

gregory J. 
Rating:
5.0

I requested a dolly but never got it, would like a refund for the charge.

Karen G. 
Rating:
1.0

Didn't agree with all the charges try to get a hold of someone and couldn't on a Sunday

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Noah S. 
Rating:
4.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

By contrast .. this place could not have been better. The Rep checking me in met me as I was pulling in, he checked it in and emailed my receipt. Such a great experience.

Nate L. 
Rating:
5.0

I really needed an appliance dolly but they none

Elizabeth F. 
Rating:
3.0

Customer did not leave a comment.

lanson Y. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

Genesis E. 
Rating:
5.0

Customer did not leave a comment.

Marion G. 
Rating:
5.0

Customer did not leave a comment.

Menaris W. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Hector helped me choose the best option & made my experience a breeze ! He deserves a raise ! & his team made sure my vehicle was top notch & ready to go !!! Highly recommend

Rafael C. 
Rating:
5.0

Todos los empleadps muy servisiales y amables... Mantenganse de esa forma.

RAFAEL G. 
Rating:
5.0

Customer did not leave a comment.

Adrian A. 
Rating:
5.0

Keep up the excellence in customer service delivery. Best regards always.

Joyce J. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Bob K. 
Rating:
5.0

treat them like you do me

Menaris W. 
Rating:
5.0

Customer did not leave a comment.

Cory T. 
Rating:
5.0

I was 100% satisfied.

Shawn R. 
Rating:
4.0

Customer did not leave a comment.

HAN C. 
Rating:
5.0

Customer did not leave a comment.

Ira W. 
Rating:
2.0

Staff was rude and the tire straps on the trailer did not work! They tightened and then would loosen up and fall off within a few minutes of driving. The levers were rusted out. We had to stop multiple times on the trip to readjust.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

Shantia M. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

Better instruction on loading and unloading car.

Michael G. 
Rating:
4.0

I had a hard time with returning. Truck thru the app.I couldn't upload but did but wrong photos

Melanie E. 
Rating:
5.0

Customer did not leave a comment.

Roman F. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

I needed my hitch ball flipped over, and they were unable to get it loose, so they just gave me a new ball and receiver.

WILLIAM S. 
Rating:
5.0

Excellent all around. Thank you!

Cheree F. 
Rating:
5.0

Staff was very welcoming and knowledgeable.

Eric T. 
Rating:
5.0

Still waiting on a $4.38 credit for a return on a rope that I did not need. After waiting for 20 minutes I gave up. Turned in the rope and ask that once they figure out how to do a credit to please send me a receipt. No receipt as of yet. I will have to notify my Credit Card company to dispute the charge. Your system is not very user friendly for your employees. Sad to see getting a bad review over $4.38 credit.

Frederick M. 
Rating:
5.0

The staff were great. But uhaul as a service is awful and we probably won't be using it again.

hailey R. 
Rating:
5.0

They did a great job keep up good attitude

SHAWN L. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
4.0

Customer did not leave a comment.

jeff S. 
Rating:
5.0

No improvement, great service

VINCENT C. 
Rating:
5.0

Gentleman that assisted me was very helpful, service was genuinely good. Thanks again.

Dylan H. 
Rating:
5.0

Customer did not leave a comment.

AldoVisnu R. 
Rating:
5.0

The employees were very friendly and helpful. I had very good service.

Ramona E. 
Rating:
5.0

Customer did not leave a comment.

Leslie P. 
Rating:
5.0

Byron was incredible...he is definitely an asset to your company. He is kind, proficient and professional. Byron made what was to be a long day of moving just a little easier. .THANK YOU BYRON

Renee H. 
Rating:
5.0

Customer did not leave a comment.

Tim F. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

The guys at the store were helpful, and courteous.

Paula S. 
Rating:
4.0

Just wanted to compliment Mike. Not only was he helpful but had a positive attitude at pick up and drop off. It's so appreciated to come across people like that in times of stressful moving. Absolutely, positively, great job Mike.

YEMAYA P. 
Rating:
5.0

They knew their uhauls and hook ups, fast and helpful

Charmaine R. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Everything was great! Pickup and drop off were super fast and easy!

Cristina V. 
Rating:
5.0

Fix the ac in the van I rented

Michael D. 
Rating:
5.0

Service was great, I would just review the contract with the customer before he or she leaves the store.

Joe G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Quick, convenient, easy service - product did the job/large truck easier to drive than initially thought. Return was seamless and paid less than estimated.

JONANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

Jesus V. 
Rating:
4.0

Very quick and efficient.

Cody G. 
Rating:
1.0

The truck smells horrible and the representative couldn't tell me why I was charged 30+ more dollars. I didn't go over the miles and I turned the truck in on time. Therefore I would not recommend to anyone. Horrible experience and I was double charged insurance on the truck rental when that's no what i initially signed up for.

Ivette V. 
Rating:
4.0

Customer did not leave a comment.

hazel E. 
Rating:
5.0

Excelente services

norma R. 
Rating:
5.0

I love this location an have used it in the past!!!!

renee O. 
Rating:
5.0

Guys working at the shop.were really nice and helpful since I was having issues with the mobile pick up.

Dominique A. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Demarcos W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
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  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
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    Enganches para remolque

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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    Camiones a la venta

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  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

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