The online reservation system is horrible. This is my 2nd time moving in just over a year and I wish I had more options other than Uhaul. Both times they didn't have the truck that I reserved available at the location I chose but I didn't find it til less than 24 hrs before my appointment. Last year was worse. Our appt was at 10pm and we had no truck available at all. We had to call customer service in the middle of the night and drive an extra 15 miles to pick up a smaller truck that what we reserved. It was a nightmare that I tried to prevent by scheduling a daytime pickup this year. That might be the only reason I got a truck the size I wanted but ended up driving 15 miles out of my way again. Uhaul needs to fix the online reservation system.RHETT U.
Customer Reviews for U-Haul Moving & Storage of Downtown Mesa
Mesa, AZ 85210
(@ Country Club)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.ROCHELLE P.
Great customer service at this location, Manny is a great employee...DOUGLAS B.
Customer did not leave a comment.Michelle H.
Customer did not leave a comment.CHARLES C.
Great experience and personnel were very hekpful.MICHAEL S.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.ANNA MARIA G.
Customer did not leave a comment.MARK M.
Customer did not leave a comment.Landon H.
My problem wasn't with the location it was with the online reservation system. Said I had a truck at a location I get there and the truck is not available and that I would have to drive 13 miles to a different location to get the truck I reservedJosh B.
Customer did not leave a comment.KAITLYN S.
Professional extremely organized and quick serviceJames L.
Customer did not leave a comment.CLAUDIA L.
Customer did not leave a comment.EMANUEL B.
The overall experience was extremely positive because of the excellent customer service that Stephen provided. He was courteous and helpful...the nicest person at this location!PAMELA K.
Uhaul in general has a system issue. I love the solution to the issue, but it was an inconvenience to have waited until they pull up a bill from 2011. Which this was my second time since 2020 using this location. Overall the attendant was very helpful and patient.BRITTANY D.
Nothing that I could see, I'll rent from this location again.Dennis M.
Customer did not leave a comment.James S.
Customer did not leave a comment.JEFREY M.
Uhaul app wouldn't work. Went into office. Both employees were efficient.DANNY S.
STOP USING MY EMAIL ADDRESS FOR ALL OF YOUR RANDOM CUSTOMERS. I will rate every single experience as negative until you stop doing this.LYNDA N.
Customer did not leave a comment.EDWARD Z.
Customer did not leave a comment.ROSELLE N.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.NANCY S.
Customer did not leave a comment.KIMBERLY M.
Customer did not leave a comment.GABRIEL G.
Keep doing what you are doing. Management is awesome at this locationMICHAEL B.
Great customer service from the U-Haul imployee during my experience.JAMES P.
Very nice van.LORI P.
These guys are always hustling!SHAWN L.
Customer did not leave a comment.JOSEPH D.
Customer did not leave a comment.TRACY H.
Busy location, but staff is very helpful!KAREN E.
Efficient service and helpful suggestions regarding time of rental and made the process fast and friendly. Moving is super stressful but uhaul rental was piece of cakeLUIS L.
Customer did not leave a comment.LATRESSA W.
None of the employees were wearing masks. Customer service was very lacking. Employees couldn't be bothered to say more than two words. They definitely didn't want to be there.ROBERT M.
The employee at the desk was professional and his friendly attitude it is really appreciated in my last minute rental truck emergency. Thanks!!ADAN C.
I have rented from this location several times and always a great experience!!MICHAEL B.
I went to the Main and Lyndsay location by accident for my rental. The girl with the UHAUL storage shirt was rude to me when I entered with no greeting. The other young lady looked my reservation and told it was at the Country Club and Broadway location. The girl wearing the UHAUL storage shirt (older and bigger in size than the girl helping me) openly laughed at me. I said it was ok and no problem. Thanked the girl helping me and left. As a previous employee of UHAUL and continued customer, I have never as an employee or seen any member of UHAUL with such distain or lack of customer respect or satisfaction. They had the equipment and could have changed my pick up reservation location to theirs and got the credit. This would have saved me time, gas money, and allowed for the rental to be back quicker to get rented again.ROBERT G.
Customer did not leave a comment.YESICA A.
U haul was very accommodating with extending the rental.Eva M.
Team was friendly, helpful and quickDEREK J.
The lot is extremely cluttered. If you thined it out there would be room to move.CHARLES J.
Byron is amazing. Thank you. He us professional and courteous. Competent. Minority military women and family friendly.SUZETTE L.
Customer did not leave a comment.David L.
Fast and friendlyJOHN P.
Customer did not leave a comment.DON A.
Customer did not leave a comment.RONALD T.
Customer did not leave a comment.SUZETTE L.
Customer did not leave a comment.KEVIN J.
Customer did not leave a comment.MOHSEN A.
No receipt given for check in. Had to call customer service to get the trailer marked as returned. Almost no interaction was initiated by staffNathaniel H.
Customer did not leave a comment.Melodie N.
Customer did not leave a comment.SAMANTHA J.
Customer did not leave a comment.raul G.
Customer did not leave a comment.JESUS A.
Customer did not leave a comment.JUANA F.
Byran Bautista was awesome!LORRIE R.
Customer did not leave a comment.DANIEL H.
Customer did not leave a comment.Carl M.
Courteous and helpful staff. Great vehicle. Perfect size and clean. Will use this facility again and recommend to others.RICHARD F.
Customer did not leave a comment.ANTHONY K.
Customer did not leave a comment.Satyaganesh N.
Customer did not leave a comment.ERIN G.
The gas was not correct. They marked it higher than it actually was.MICHAEL A.
Customer did not leave a comment.Nery R.
I couldn't rent the trailer I wanted due to my vehicle being disqualified, so they gave me an upgrade for the same price. VERY COOL. ThanksCLAY H.
No improving needed.The employees made everything smooth and very pleasant. A professional crew who I will definitely keep using. Thanks guys!Hildegarde W.
Can't think of anything at this time.CARL G.
Customer did not leave a comment.Mario L.
The customer service was excellent, the mirrors on the truck driver side needed to be tightened.TAMARA B.
Customer did not leave a comment.HAROLD H.
Customer did not leave a comment.LAWRENCE M.
Great customer service.DONNA H.
Customer did not leave a comment.Neil H.
The driver side mirror kept falling down. I would have to roll window down and push it back up. I thought this was a major safety issue and I did not have time to exchange vehicle. Only two fan speeds worked on AC.maximum and low. The interior did not smell good. I've rented several trucks in the last year. This was the worst by a wide margin.BARRY K.
The location we originally reserved the trailer at (AZ Blades) closed without warning or posting any notice in the middle of the day. I had to call support to find out the reservation had been transferred at the last minute to a location further away. This location, where we were transfered to was absolutely lovely. But showing up to the first location and being greeted with a locked door was thoroughly messed up.ASHTON B.
Customer did not leave a comment.John E.
Not double charging customers would be a good place to startShannon B.
When I need to modify my reservation, they accommodate me with the appropriate sized rental!CARL G.
Customer did not leave a comment.Nicolas M.
My reservation was changed without telling me and they didn't have the correct parts for my hitch.Olivia H.
After a horrible trip and U-Haul experience the person who waited on me when I returned my truck was friendly and helpful.James C.
Customer did not leave a comment.ASERET Y.
Customer did not leave a comment.ZACHARY M.
The cargo van was in excellent condition. The people at the counter were helpful and professional. We got in and out with excellent service. Thank you!ELIZABETH G.
The employee who took care of us was very friendly, efficient and helpful. When I was unhappy with one of the wheel straps on the car hauler we were renting he immediately and happily changed it for us. Highly recommend this location on Broadway in Mesa, AZFRANK MILOSH C.
Trailer from 1982. Floor was uneven and trailer has seen better days. Sustained damage to table top I was moving, even with multiple moving blankets protecting the edges.JUD B.
I've rented from them several times and they've always come through for me.JULIA H.
Customer did not leave a comment.NOLAN G.
Customer did not leave a comment.Steven C.
We were assisted by Peyton and Brandon who both went above and beyond to help us find the supplies we needed and we're so friendly and polite. Some of the best and friendliest service we have had in a long time!SARENNA S.
Customer did not leave a comment.MICHAEL F.
Customer did not leave a comment.MARIA G.
Customer did not leave a comment.KAETLYN K.
Customer did not leave a comment.BRYCE K.
Customer did not leave a comment.TRE K.
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have an adaptive reuse program to better the environment!