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Julius RCustomer Reviews for U-Haul Moving & Storage of Downtown Mesa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Erica TI was moving my office/warehouse and needed to rent a couple of trucks and a trailer on separate days over the course of about 10 days. I never thought I would say this about renting a UHaul, but it was truly a good experience - all three times. This is NOT the UHaul of yesteryear. Their people and their systems are SO much better than in the past. Again, never thought I would say this, but I would highly recommend UHaul to a friend, and will gladly use them again if needed in the future.
Scott SClean truck ,ran great . The staff were world classGOOD JOB.
Stephen JVery unhappy with my rental experience, the truck had damage prior to picking it up. It drove horribly and got absolutely horrible gas mileage. The after hrs pickup process was very confusing that will be the last I time I ever do business with U-Haul…
Luke PI was very disappointed in UHaul operations. I reserved the truck weeks ahead of my move. The day before getting my truck they informed me that I had to go to a different location then I had chosen for pickup. I told them that wasn’t the location I wanted. They informed me that U-Haul does not guarantee the location and that they guarantee that that it will be within 50 miles of my chosen location. I call that BS, there is no reason they couldn’t meet my chosen location. I had rented from that location before, there has always been many vehicles at that location. I will let others know about there lack of convenience in using them !!
Russell GI love dealing with UHaul. I've dealt with UHaul for years in different states. They are always consistent and reliable. I'm an independent contractor and UHaul has help me make alot of money. The only thing I would like to see is being able to get a discount for commercial clients.
Jason WCheck in was fast and easy.
Stephen UYour manager did excellent job setting me up with a trailer. He was proffessional and very knoweledgable of your equipment. I will see him again I am certain.
Thomas AA perfect day a n d it all s armed with UHAL !!! THANK UHAL
andrew gCustomer service was awesome!
Geronimo PVery good customer service
George CGreat customer service.
Alejandra CI am always appreciative of using U haul. Many times I need a truck at the last minute and usually can find one. Recently, I rented a truck at 444 Broadway in Mesa and Tanner was a friendly excellent agent.
Kathleen MTanner and the other worker were great! I even left a yelp review since they were so friendly and helpful.
Tanner JCustomer service was fantastic inside and out. Very friendly and knowledgeable.
Michael RThey were so polite and knowledgeable. Your staff is amazing and made a stressful time, moving, a pleasant and breezy experience. Best customer service I've had in a long time. Refreshing!
Robin BContinue with the great customer service that I experienced during the reservation process, pick-up and turn in. Worked with Dan over the phone for the reservation and he was professional, efficient and thorough when scheduling my U Haul needs for the location I requested. During pickup and turn in, Gabriel, at the location, was friendly, professional and knowledgeable. He answered all my questions and was truly customer service oriented.
evan dThe manager went above and beyond with helping me with my move. So did the man who installed my trailer lights. This location is the best.
tyler gThis location runs a very efficient operation and the staff is helpful and pleasant to deal with.
Lora CTanner (helped with pick up) and Gabriel (helped with drop off) were absolutely fantastic! Not one thing wrong in the whole process!
Alesia HIn and out with no fuss!
Jon AHonestly can’t think of anything. A free Mac Donald’s breakfast with rental? You might be amazed at how much business you’d take from Penske by just a free Brekfast coupon.
John KI always return to this location.
Floria O45 minutes i waited for help. There was only 2 guys working so the wait was bad. The van was dirty in. Food on passenger seat candy underneath passenger seat a bag from a gas station that had nothing in it and there was a dog hair all over both seats and dog prints on the floor in the van.
Terry DThey costumer rep , was not helpful, he was impatient and rude 0 stars.
Angie NVery good customer service 🙂👍
Christopher BPeople were friendly and started working on installing the hitch immediately.
Philip NThe two gentlemen working there were absolutely awesome! They seem like they want to be there and are excited to do their job. They also appear to have a great working relationship and it provides a great environment for the customer. They were on it and had kind energy. If possible, I will always go to this location just for these guys! I regret not catching their names.
Christian MI got 4 texts asking me to enter my driver's license on a "secure" site. The web address was not secure. I refused to do it, only to have an employee do it on their phone when I arrived. My contract indicated fuel was full and it was not..I paid $30 for gas to drive 33 miles mostly because I do not trust you enough to not charge me and I did not have proof due to the phone image having already been uploaded to your system and not showing anywhere on my phone. This will likely be the last time I ever rent from UHAUL.
Dustin G15 foot u haul truck had 86000 mile and was not high safe and working condition I have experienced in the past for the price. Poor vehicle management. U Haul missed the mark.
Randell DDrop off as super easy and the person I interacted with was very nice and professional.
JACK DGabriel was fantastic and so fun! Brought a smile to my face during the end of a very stressful move
Donna WThey did great! Quick to rent and easy to return. Friendly staff! Moving was very stressful and they made it easier and less stressful.
Nathan CEnsure that details of the vehicle are accurate on the contract. We were told gas level was at full when it was at 1/4 of a tank. We informed uhaul employee and he made the change in new contract.
Tamzyn WEverything went smoothly! Great people at this location during pickup and drop off.
David RMake sure your vehicles service is up to date. No dash indicators and everything maintenance wise👍🏽😊
Ariel GYou guys are AMAZING
amanda lNothing. 😊 I would like to give assistance Mgr Tanner kudos for his superb customer service. He is wonderful and listens to his customers needs
Lisa DSuper friendly staff and was an easy drop off
Kenton CAs always, my experience with U Haul was excellent. Employees are helpful, trailer hookup goes smoothly and I am on the road right away!
RANDALL BThey were fast, efficient and professional.
Corine RI spoke with two different customer service reps and their customer service was top notch! They were incredibly helpful, knowledgeable and nice. The two employees at the u haul store were so nice too. It was a great experience.
Sophia IVery friendly & helpful staff. Had us out in no time.
Michelle L