Staff was rude and the tire straps on the trailer did not work! They tightened and then would loosen up and fall off within a few minutes of driving. The levers were rusted out. We had to stop multiple times on the trip to readjust.
Jennifer G.Customer Reviews for U-Haul Moving & Storage of Downtown Mesa
Testimonials From Recent Customers
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Better instruction on loading and unloading car.
Michael G.I had a hard time with returning. Truck thru the app.I couldn't upload but did but wrong photos
Melanie E.I needed my hitch ball flipped over, and they were unable to get it loose, so they just gave me a new ball and receiver.
WILLIAM S.Excellent all around. Thank you!
Cheree F.Staff was very welcoming and knowledgeable.
Eric T.Still waiting on a $4.38 credit for a return on a rope that I did not need. After waiting for 20 minutes I gave up. Turned in the rope and ask that once they figure out how to do a credit to please send me a receipt. No receipt as of yet. I will have to notify my Credit Card company to dispute the charge. Your system is not very user friendly for your employees. Sad to see getting a bad review over $4.38 credit.
Frederick M.The staff were great. But uhaul as a service is awful and we probably won't be using it again.
hailey R.They did a great job keep up good attitude
SHAWN L.No improvement, great service
VINCENT C.Gentleman that assisted me was very helpful, service was genuinely good. Thanks again.
Dylan H.The employees were very friendly and helpful. I had very good service.
Ramona E.Byron was incredible...he is definitely an asset to your company. He is kind, proficient and professional. Byron made what was to be a long day of moving just a little easier. .THANK YOU BYRON
Renee H.The guys at the store were helpful, and courteous.
Paula S.Just wanted to compliment Mike. Not only was he helpful but had a positive attitude at pick up and drop off. It's so appreciated to come across people like that in times of stressful moving. Absolutely, positively, great job Mike.
YEMAYA P.They knew their uhauls and hook ups, fast and helpful
Charmaine R.Everything was great! Pickup and drop off were super fast and easy!
Cristina V.Fix the ac in the van I rented
Michael D.Service was great, I would just review the contract with the customer before he or she leaves the store.
Joe G.Quick, convenient, easy service - product did the job/large truck easier to drive than initially thought. Return was seamless and paid less than estimated.
JONANTHONY G.Very quick and efficient.
Cody G.The truck smells horrible and the representative couldn't tell me why I was charged 30+ more dollars. I didn't go over the miles and I turned the truck in on time. Therefore I would not recommend to anyone. Horrible experience and I was double charged insurance on the truck rental when that's no what i initially signed up for.
Ivette V.Excelente services
norma R.I love this location an have used it in the past!!!!
renee O.Guys working at the shop.were really nice and helpful since I was having issues with the mobile pick up.
Dominique A.Overall, very easy and quick.
GEORGE S.They screw me for high bill , they don't answer in phone ,unfortunately i wont recommend this place
REDOUANE R.Great staff that works there, very friendly.
Daniel F.No Problems Great Staff all went good and easy
JOHN M.Very nice place. and everyone was plesant. peyton was super helpful
Cynthia C.Nothing. All is good.
Gabriel N.I was told I would get a free month of storage but when I went to check in I was told that's not longer valid in that region. I also requested indoor air conditioned storage but you gave me one outside. I loaded my stuff anyhow because it too hot. I'm pissed at uhaul.
Nick S.I was charged 200 while I used less miles than I paid for and I brought the tank bank fuller than it was.
Darrick G.Staff were super courteous and efficient.
jaime H.Have more one-way trucks available, instead of having to drop the truck off at the pick-up location. An extra 25 miles for what???. We are in an inflation with gas prices close to $6.00, why not make all ur trucks available for one-way in town!!
Domonick S.Very good service for my one-day local rental of a 26-ft. truck. I made the reservation online, which make for a very quick rental checkout. The staff kind, professional, and ready for business at 7 AM. It appeared they were doing a great job of managing operations from a fairly tight corner lot. There appears to be a lot of paved area around the location. One might consider expanding this location to provide more room for customer and rental fleet parking.
Tim R.The guys there are great and are very helpful, ki d,respectful and treat their customers with dignity.
ORNECTA S.Service was excellent.
Gary C.Your staff is rude When I returned truck was not able to engage in simple conversation and answer questions. As a result I was billed extra it appears
Andrew S.Smooth smooth smooth, which is exactly what a moving experience should be.
Chad A.you,re doing fine by me.
Menaris W.Continue great customer service!!! Thanks for making me feel like I was a priority to your company
Kemry H.Cleanest and best well maintained equipment. Truck had 78k miles but the condition felt like it had a small fraction of that. AND the speediest return I've ever had….and I've rented moving vehicles MANY times in my 60+ years….and I rarely leave reviews in general, but this group deserved it as opposed to the constant 5 stars, everybody gets a trophy mentality these days.
Matthew E.The tires on the trailer were very worn and I wasn't sure they would make the journey.
Richard J.Thanks for making our move easy and for the friendly customer service
Charles R.Great and friendly service
Timothy M.The truck ran good but was disappointed that they gave me one that was all scratched up since I got the premium insurance package but the trip was good
Lloyd S.Air conditioning switched from hot and cold air It's over 100degrees outside
Karen B.The inside of the truck smelled like cigarettes it was clean but it stunk so bad I had to drive with the windows open to breathe and I requested the dolly but there was no dolly in the truck and I had to call customer service and they couldn't help with the dolly issue the location really needs to make sure there's a dolly in the trucks when someone requests it
Shannon T.Easy!
Jason W.Maybe more personal between weekend...
Marisol S.Staff member who helped me check in and check out was really good, respectful and deserve a raise.
FREDDY H.Professional customer service. Truck ran well and we needed it so badly. No mechanical problems. Great deal on the truck and hand truck.....
SJ L.person handling the rental was knowledgeable courteous and efficient. good job.
John K.Fix the air and maybe give a discount to someone that paid to use it moving all day in the heat to sit in a truck blowing hott air In ur face was horrible experience and I rent uhaul all the time ....
STEPHANIE W.Nothing. service was great! An item was left behind and staff immediately called and notified us. Very helpful
Evangelina S.Everthing was perfect and stress free! Thank you
Tracey E.