Customer Reviews for U-Haul Moving & Storage of Downtown Mesa

5,877 comentarios

447 W Broadway   Mesa, AZ 85210
(@ Country Club)

(480) 733-7815

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(480) 733-7815

447 W Broadway
Mesa, AZ 85210
(@ Country Club)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I love this location an have used it in the past!!!!

renee O. 
Clasificación:
5.0

Guys working at the shop.were really nice and helpful since I was having issues with the mobile pick up.

Dominique A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demarcos W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerney C. 
Clasificación:
5.0

Overall, very easy and quick.

GEORGE S. 
Clasificación:
1.0

They screw me for high bill , they don't answer in phone ,unfortunately i wont recommend this place

REDOUANE R. 
Clasificación:
5.0

Great staff that works there, very friendly.

Daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angie A. 
Clasificación:
5.0

No Problems Great Staff all went good and easy

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean T. 
Clasificación:
5.0

Very nice place. and everyone was plesant. peyton was super helpful

Cynthia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam O. 
Clasificación:
5.0

Nothing. All is good.

Gabriel N. 
Clasificación:
1.0

I was told I would get a free month of storage but when I went to check in I was told that's not longer valid in that region. I also requested indoor air conditioned storage but you gave me one outside. I loaded my stuff anyhow because it too hot. I'm pissed at uhaul.

Nick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda B. 
Clasificación:
1.0

I was charged 200 while I used less miles than I paid for and I brought the tank bank fuller than it was.

Darrick G. 
Clasificación:
5.0

Staff were super courteous and efficient.

jaime H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
3.0

Have more one-way trucks available, instead of having to drop the truck off at the pick-up location. An extra 25 miles for what???. We are in an inflation with gas prices close to $6.00, why not make all ur trucks available for one-way in town!!

Domonick S. 
Clasificación:
5.0

Very good service for my one-day local rental of a 26-ft. truck. I made the reservation online, which make for a very quick rental checkout. The staff kind, professional, and ready for business at 7 AM. It appeared they were doing a great job of managing operations from a fairly tight corner lot. There appears to be a lot of paved area around the location. One might consider expanding this location to provide more room for customer and rental fleet parking.

Tim R. 
Clasificación:
5.0

The guys there are great and are very helpful, ki d,respectful and treat their customers with dignity.

ORNECTA S. 
Clasificación:
5.0

Service was excellent.

Gary C. 
Clasificación:
3.0

Your staff is rude When I returned truck was not able to engage in simple conversation and answer questions. As a result I was billed extra it appears

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josephine D. 
Clasificación:
5.0

Smooth smooth smooth, which is exactly what a moving experience should be.

Chad A. 
Clasificación:
5.0

you,re doing fine by me.

Menaris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Uloko A. 
Clasificación:
5.0

Continue great customer service!!! Thanks for making me feel like I was a priority to your company

Kemry H. 
Clasificación:
4.0

Cleanest and best well maintained equipment. Truck had 78k miles but the condition felt like it had a small fraction of that. AND the speediest return I've ever had….and I've rented moving vehicles MANY times in my 60+ years….and I rarely leave reviews in general, but this group deserved it as opposed to the constant 5 stars, everybody gets a trophy mentality these days.

Matthew E. 
Clasificación:
4.0

The tires on the trailer were very worn and I wasn't sure they would make the journey.

Richard J. 
Clasificación:
5.0

Thanks for making our move easy and for the friendly customer service

Charles R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica R. 
Clasificación:
5.0

Great and friendly service

Timothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Creighton S. 
Clasificación:
4.0

The truck ran good but was disappointed that they gave me one that was all scratched up since I got the premium insurance package but the trip was good

Lloyd S. 
Clasificación:
5.0

Air conditioning switched from hot and cold air It's over 100degrees outside

Karen B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk L. 
Clasificación:
5.0

El cliente no dejó un comentario.

sam K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trevor C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rachel A. 
Clasificación:
2.0

The inside of the truck smelled like cigarettes it was clean but it stunk so bad I had to drive with the windows open to breathe and I requested the dolly but there was no dolly in the truck and I had to call customer service and they couldn't help with the dolly issue the location really needs to make sure there's a dolly in the trucks when someone requests it

Shannon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luz R. 
Clasificación:
5.0

Easy!

Jason W. 
Clasificación:
5.0

Maybe more personal between weekend...

Marisol S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chloe J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Isiah J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara S. 
Clasificación:
5.0

Staff member who helped me check in and check out was really good, respectful and deserve a raise.

FREDDY H. 
Clasificación:
5.0

Professional customer service. Truck ran well and we needed it so badly. No mechanical problems. Great deal on the truck and hand truck.....

SJ L. 
Clasificación:
5.0

person handling the rental was knowledgeable courteous and efficient. good job.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA H. 
Clasificación:
1.0

Fix the air and maybe give a discount to someone that paid to use it moving all day in the heat to sit in a truck blowing hott air In ur face was horrible experience and I rent uhaul all the time ....

STEPHANIE W. 
Clasificación:
5.0

Nothing. service was great! An item was left behind and staff immediately called and notified us. Very helpful

Evangelina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

suzen M. 
Clasificación:
5.0

Everthing was perfect and stress free! Thank you

Tracey E. 
Clasificación:
5.0

El cliente no dejó un comentario.

illiana R. 
Clasificación:
5.0

Put etrack inside the trucks for better load strapping

WILLIAM D. 
Clasificación:
5.0

Everything was great. Needed a truck to move a couple things last second. Great customer service and was out the door in 10 min

Jesse K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
4.0

I had reservation to pickup at 9:00, got there at 8:50 line was back to the door, finally pulled out of lot at 9:50 with trailer. The guy working at the counter was also doing hook ups and everything else. He was doing the best he could but he needed some help.

Roy N. 
Clasificación:
2.0

I have used U-Haul multiple times for moving and always had a great experience in the past, but this time was the worst and that made question ever using U-Haul services again. The truck had some kind of suspension problem and would bounce excessively on the road, the truck was not driving faster than 65 mph and that lengthened the duration of my trip, AC was not working in ARIZONA, and the car did not have the amount of fuel I was told it had.

Alexandre M. 
Clasificación:
5.0

This was the 2nd time this week we rented from here. Employees are curtious and knowledgeable of the area.

Wendy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGRETHE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGRETHE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Constance G. 
Clasificación:
4.0

I think that this location along with other locations should offer military discounts to veterans.

Don M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda H. 
Clasificación:
5.0

I tried to get a truck at the location early prior to opening and that didn't work out. I reserved an 11PM Friday pick up but tried to get the vehicle 6 hours later at 5AM on Saturday morning but wasn't able to use the app to get the lock box code. I was not informed that if I wasn't there at the specific time (11PM) that I would not be able to get the lock box open and get the keys etc. I called customer support and they weren't able to get a code for me and I waited from 5AM to 7AM opening time to get the truck this was very frustrating as I was traveling to California and back which meant facing traffic. I wish that I would have been informed about the time-out of the 24/7 lock boxes for key pickup. I did receive $50.00 from U-Haul support for the mix up but I lost a lot of time.

William S. 
Clasificación:
5.0

Always have a great experience using U-Haul

Raymond R. 
Clasificación:
5.0

Everything was okay thumbs up

jorge M. 
Clasificación:
5.0

Everything was excellent ! The employees are wonderful.

Maria G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jameson J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ranya M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin M. 
Clasificación:
5.0

I got to rent a brand new truck, it was Very nice!

Terry C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hannah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Larry E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

dulce H. 
Clasificación:
5.0

Peyton was fantastic. So personable...a great welcome to Arizona! They got us in and out fast. Friendly staff.

Grace C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergey D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Archie M. 
Clasificación:
5.0

Smooth process. Would do again, possibly soon.

Diane E. 
Clasificación:
1.0

I was called 2 days before the move and told that I had to pick up my truck 150 miles away. I said that wouldn't work and asked to speak with a supervisor. I was told I would have to wait 3 days to speak with a supervisor. I didn't hear from a supervisor now and it's been over a week. Also, my movinghelp order was a complete disaster. Your guys overbooked themselves and called me ONE HOUR before they were supposed to be there and said that they had just arrived at their client before me for a 4 hour move. THey also said they were over an hour away from me, so they would be showing up 3 hours after they were supposed to be there. I ended up having to pack the entire truck myself, and it was a 15' truck instead of a 20' truck. I will never in my life use uhaul again.

Galen N. 
Clasificación:
5.0

You can't improve as far as I'm concerned!! Great service, above par customer service from all the staff I interacted with, even the one that didn't help me but was just out doing lot maintenance. Very impressive and thanks again

ANNA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris P. 
Clasificación:
5.0

Equipment is top notch. Service personnel are superb.

jinno L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

sheila M. 
No se han enviado comentarios para esta ubicación.

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