El cliente no dejó un comentario.Breland G.
Customer Reviews for U-Haul Moving & Storage of Downtown Lynchburg
Lynchburg, VA 24501
(Corner of Kemper St and Park Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jason W.
El cliente no dejó un comentario.CHARLESEDWARD M.
I always have a good experience here. No problems to report. ¡Gracias!LYDIADORIS W.
I booked a rental unit for this location online, signed the rental agreement paid the fees and received a confirmation with an access code and instructions to my rental unit. I drove all the way from Chattanooga to Lynchburg thinking I have a rental unit, only to come to this location and have to deal with the awful staff. I went into the store to request help, as the access code texted to me was not working. The staff at this location lacked the very basic understanding of customer service - the lady at the counter would not even offer to help or at least start by gathering some basic information from me (name, reservation number, etc) - she kept on saying U-HAUL has a nationwide system failure and they have no units available and that my reservation was an error. She spent more time and energy saying there is nothing she or anyone else can do to help me rather than just take 3 minutes to look up my information. Appalling! A young man with an airpod in his ear chilling in this chair was initially interested in helping me, but lacked even the basic understanding of how an online reservation works. Both of them started to say I need to look for another U-haul location (again neither of them even bothered look up my information). I kept on saying, please help me I drove here all the way from chattanooga, I have a unit reserved here. Unbelievably poor customer service - or should I say no customer service! Disheartened I left and was making calls in the parking lot when the facility manager approached me. She asked for my name and offered to help me. AGAIN, JUST THE FACT THAT THIS MANAGER ASKED FOR MY NAME AND RESERVATION INFORMATION - IT'S A MIRACLE! She looks up my information confirms my reservation, hands me the keys to my unit. I am sure the manager alone can run the whole place by herself and she probably does. But, that not promising, if she was not there or did not happen to see me frustrated in the parking lot, then there was no hope to resolve my issue - the two employees at the counter who were too incompetent to do basic information gathering and problem solving would have caused a much more unsatisfied customer for U-haul. Another note, your lack of employee training (which the manager offered as an excuse for her teams performance is not the customer's problem). You are charging a fee to offer a service - here is a tip - offer the service you charged me for. I picked U-HAUL because it's a national company and comes with certain amount of standardization. This location and the crew I dealt with obviously are not part of the national standards. I do not recommend this location.Archana M. | Online Move In
All was great. Keep it up. Big ThanksJEFFREYMALCOLM E.
The representative who waited on us was incredibly rude and abrasive. If we had not needed the truck so badly I would have left. The use of technology in the rental process was really extremely frustrating for those who are not comfortable with it. The rep said there was no other way to handle the rental process other than by us using our phones to do everything. I felt she had to be untruthful or misinformed as some people don't have smart phones. However she insisted that we MUST use the phones for the rental and assured us that is the Uhaul policy. Basically we felt we rented ourselves the truck and she did nothing except be rude to us and another gentleman waiting for a rental. Very very bad experience!DAVIDANDREW W.
El cliente no dejó un comentario.James F.
El cliente no dejó un comentario.OWEN CURTIS L.
El cliente no dejó un comentario.Terry H.
El cliente no dejó un comentario.RANDALL CRAIG S.
El cliente no dejó un comentario.David A.
It was a pleasant experience, and my move went well.Darrell S. | Overall Experience
El cliente no dejó un comentario.RENEE C.
El cliente no dejó un comentario.yvonne n. | Overall Experience
Keep what you are doing. Awesome.JESSIE MOORE H.
El cliente no dejó un comentario.TRICIA S.
El cliente no dejó un comentario.JACOBY A.
Well it appears they don't actually look at the comments left on the completion receipt. I was charged for a utility dolly that I never received and for it being "missing" even though I said I never had it in the first place. So I was charged an extra $34 for nothing because apparently someone didn't do their job.Judyth K.
Grateful to get the van rental on short notice. I had to take my dog to an emergency visit at the vet.KAREN LOUISE S.
El cliente no dejó un comentario.CHERYLCALLAHAN M.
The young lady that ran this operation, Quwanda, I believe her name is, handles her job with stunning ability. She is able to multitask as an incredible speed. She does this with a pleasant demeanor and without error. If one has to wait she makes the individual feel as if they have only been there but a moment. What a gem of an employee and so professional!MARCIA J.
El cliente no dejó un comentario.TONY S.
El cliente no dejó un comentario.JANET D.
El cliente no dejó un comentario.keaira R.
The employee was rude and hard to get the attention of. I explained that I ordered a 10' truck and she stated that that wasn't available and I only could have a 20' truck. She would interrupt me and not give me reasons for this change. When I paid she didn't give any direction of where the truck was or what the next steps were. Very disappointed in this experience and realized Uhaul is unreliable.ANGELA B.
El cliente no dejó un comentario.ronald A.
El cliente no dejó un comentario.Ronald A.
El cliente no dejó un comentario.Ray H.
El cliente no dejó un comentario.PHYLLISRENEE L.
El cliente no dejó un comentario.Danielle W.
El cliente no dejó un comentario.IRENE F.
Quick and easy truck pick up. Staff were friendly and professional. Great job!Kevin K.
Just keep the employees that you have or some like them, they are so helpful and politeEDITHHILL D.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Gregory B. | First Impressions
These guys are the best!!! The manager is always helpful, direct with information, and FAST!!! Always use this location - and when they don't have what we need, she finds it!PAULALAN W.
This was not our rental location. We reserved/paid in advance online and the Timberlake store could not find the keys to the truck. They couldn't give us another truck and they physically sent us to other locations that also did not have trucks. It took several hours and much hassle to get what I had reserved. All they had to do was hand me keys. How is it possible that the keys were lost and nobody bothered to call me or try to find them before I arrived???RICHARDENOCH G.
El cliente no dejó un comentario.Susan B.
El cliente no dejó un comentario.Gaston B.
Shannon was absolutely wonderful! Personable and professional - I appreciated her patience with me as well as the ease and comfort of the transaction. And she greeted me with smiles at 6:55 am!! Gratitude galore to Shannon!!SYDNEY ALLISTER C.
The two associates with whom I spoke were not very helpful and seemed themselves to need some help. The sign at the equipment return directs you to wait with your truck for assistance, which is apparently not the case.SAMUELGARRETT C.
El cliente no dejó un comentario.ROXANNE C. | Overall Experience
It was very inconvenient and difficult without elevator working and my code to enter did not work nor was there clear direction on how to access the buildingMikayla M. | Online Move In
El cliente no dejó un comentario.Charles D.
I was not aware that I had to verify the condition of the truck I rented until much later that day, when I noticed the text asking me to do so. By that time, the link had expired. A mention of doing this would be helpful.JOSE R.
The two professionals that assisted me while picking up and returning the truck were personable, professional and most courteous!JOHNCHARLES W.
The staff was so friendly and helpfulPHYLLISRENEE L.
The van was not clean on the inside passenger area and the lady who rented us the van was EXTREMELY rude and unhelpful. She acted like it was a problem that she was having to speak to us and to the customer in front of us, about any details we wanted on renting the van. Timerlake Road people are WAY more professional and nice to deal with, but this location was closer for us. I will probably not rent from them again.DAVIDWAYNE M.
Staff of one was very profesdional and helpfulyvonne n. | First Impressions
The manager went above and beyond for me. I am very happy with the experience.Elizabeth M. | First Impressions
El cliente no dejó un comentario.Donald M.
I am currently on a long hold with UHaul to discuss my bill. An over billing error has occurred and I am unable to call the store directly? Please have someone call me to discuss. 434-664-7725 Gary GilliamGARYALAN G.
I placed a reservation for a 15' one way, then about 5 days before reservation I was told I would now be getting a 20' truck. I called day before pick up to make sure there were no issues with the gas shortage going on in which the person at the call center snickered at me about the gas shortage and made the comment that my truck was full of gas and ready to go. She said if there was a problem someone would have already contacted me. I arrive to pick up location to find out I was now getting a 26' truck and it only had a half tank of gas. I was told that the 20' didn't make it back due to gas shortage. The customer service representative at the pick up location was helpful and did discount some off the bill. The location and representative at the location is not my issue, my issue was the overall experience with Uhual. I made a reservation for a 15' at one location and then pick up location changed and the size of my truck changed twice. I only needed it for a 10x10 storage unit.Heather S.
I wish I would've gotten her name, she was amazing and it was a last minute rental, she was great with us trying to rent a uhaul for the first time. The truck we received though had a serious gas leak that we were not told about, so we wasted a bunch of money in gas, the steering in the truck was also shot and it should not be on the road. Other than the truck not being good, the store and manager was awesome.DAVIDISAAC T.
El cliente no dejó un comentario.JOSEPHINE J. | First Impressions
My issue is not the location specifically, but Uhaul in general. The location operator did not receive my entire order online. I requested a truck, an appliance dolly, and a furniture cart. Both addon items were missing on their list, even though it was paid for an on my receipt. Secondly, the gasoline system is a scam set up on purpose to get more free fuel for the company. Here is how it works. I received the truck with just less than half a tank of fuel. When I was refilling the tank, I watched the gas tank gauge closely. It climbed to the exact point I received it at. I still had a little distance to go, so I wanted to get the needle above half full. The needle stayed exactly where it was below half... and then it pegged full. It is rigged to do exactly that. I certainly felt rooked.It's already expensive to rent a moving truck without taking advantage of the customer.Michael Y.
El cliente no dejó un comentario.KELLYLEE R.
El cliente no dejó un comentario.CHARLIEAMOS S. | First Impressions
El cliente no dejó un comentario.wilfred f. | Overall Experience
This location was very friendly and very helpful.Chandra A. | First Impressions
El cliente no dejó un comentario.Dawn R. | Overall Experience
El cliente no dejó un comentario.brent l. | First Impressions
El cliente no dejó un comentario.Corey T.
It was quick, easy and not expensive but...the truck was really uncomfortable. I'm assuming that's on purpose so the customer doesn't fall asleep while driving :)BILLYRAY W.
El cliente no dejó un comentario.HANNAHNOELLE G.
El cliente no dejó un comentario.MARKA E.
El cliente no dejó un comentario.DENISESCATLIFFE J.
El cliente no dejó un comentario.JOE B.
I was told the vehicle had a quarter tank of gas. It did not. It had an eight of a tank. I marked it up to the lower education standards where most younger people just don't know fractions or how to add and subtract without using an electronic device.Jonathan B.
El cliente no dejó un comentario.BRENDAGAIL O.
Have the customer Service Reps take the pictures of the Drivers Licenses.BEATRICEMILDRED H.
The young lady that greeted me was personable, friendly and very helpful. Her pleasant demeanor made what was a very stressful situation so much less stressful. I wish I could recall her name, I believe it started with a Q. She was awesome!christine s. | First Impressions
Hire more call center agents- being on hold over 30 minutes each time I called 4 times in 3 days is horribleKeith Y.
I was a little disappointed that the vehicle tow had a lot of rusty parts, and the truck was old and seemed to struggle going up and down hills.Megan A.
My first reservation was not able to be met, so a trailer was scheduled for me TWO HOURS AWAY. We are moving and did not have 4 hours to commit to travel as we needed to pack. A representative finally got us a trailer en route to where we were packing up (this location). We were told multiple times that the trailer was not due back until Monday 5/3 by 3p. We returned it at 11:30a on Monday 5/3 and incurred a $20 late fee. We will never again do business with UHaul.Tracey R.
El cliente no dejó un comentario.DAVIDHARDEE W.
El cliente no dejó un comentario.Mary H.
El cliente no dejó un comentario.CLYDE T.
El cliente no dejó un comentario.WENDYROSIC C.
I tried to use the 24/7 mobile pickup as I was on lynchburg shopping for big items to pick up. After a two hour drive I was unable to pick up items as well as retrieve a u-haul from a different location. As well as make a second trip to lynchburg. This could've been avoided had the keys has truly been in the vehicle. We have now lost a day in getting setup for items and expenses.Sharisse W.
El cliente no dejó un comentario.RADINE K.
the staff at the location were very helpful and extremely nice.ALEXANDRA PERROW W.
El cliente no dejó un comentario.tina b. | Overall Experience
El cliente no dejó un comentario.JAMESJOSEPH E.
El cliente no dejó un comentario.Peter B.
Manager is great, but site is understaffed for a busy Saturday. Had to wait a long time to do a simple pick up.WILLIAMLITTELL M.
El cliente no dejó un comentario.ROCHELLEDENISE J.
El cliente no dejó un comentario.Kenneth B.
El cliente no dejó un comentario.Shantara C.
El cliente no dejó un comentario.TIFFANYLAREAL I.
Excellent.They had someone commin out to meet me when I parked in the lot. That person also advised me where the check out desk was. Then went right to checking and disconnecting the unit. They even had a "cleaning station/cart". When I went inside, the lady behind the desk called me by name and asked how the trip went. She had my paperwork already in hand. Great customer service! Dan Frost High Springs FLDANIEL F.
Don't require an extra phone number just to rent a dolly. Otherwise, it was great!james W.
El cliente no dejó un comentario.CHARLESGARRETT K.
El cliente no dejó un comentario.Jared P.
The staff person was very helpful and pleasant.William W.
I think I only should have been charged for one day but that's a corporate decision and not on the location. Couldn't ask for a friendlier or more competent group of people. The staff has always been excellent.JUSTINJONATHAN E.
El cliente no dejó un comentario.JOHNMARK N.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.FRANCES SUE M.
El cliente no dejó un comentario.DANIELWILLIAM B.
El cliente no dejó un comentario.RONALDLEE H.
El cliente no dejó un comentario.TALLIA C.
NEVER lose your employee Quwana Woods. She was very professional, assisted us in getting trailer attached to our car and has a top notch personality (always smiling, answering questions and exceeding her job expectations). Her "customer satisfaction" skills are above reproach.CAROLANN F.
Quanta Woods was Excellent, as well as extremely helpful at all times! She knows her job totally, and displays excellent customer service techniques!Marie H. | Overall Experience
The rep who took our truck was so helpful and pleasant. We didn't have to do anything, we simply parked it and walked away. She took care of everything. Gracias.DENNISRAY G.
Had my storage unit for almost 2 years Started moving this past week to find my items ate up by rats.. I found a dead rat in my unit and galore rat droppings!!!!!! I wouldn’t recommend this place to anyone...... workers are nice that’s itangela d. | Overall Experience
El cliente no dejó un comentario.STEVENEARL O.
El cliente no dejó un comentario.TRAMAINE S.
Charged a different rate than we planed on payingDakota F.
There was great costume service when my online check in didn't work. The lady there got me checked right in! Thank you!!Kelly R.
No need to improve. This location was excellent! Great service and a vast selection of moving supplies!!DONNA H.
My storage unit was on the 4th floor, that was not a problem until the elevator was broke and never got fixed...I got the unit July 2020 and I move out March 2021, the elevator has still moy been fixed, so I had to carry my belongings down 3 flight of steps, it was very tiring and left a very bitter taste in my mouth about Uhaul, I would ask when was the elevator getting fixed and would not get an answer.Katrina C. | Overall Experience
El cliente no dejó un comentario.ROSEMARIE J.
Great quick serviceROBERTW H.
Parking lot was tight. Getting the truck out of its spot took some patience but no fault to employees. Everyome was helpful and had wonderful attitudes.JAMESDAREN T.
Really rude. There was no drop off time for our uhaul and they called about 20 mins to 6 saying we needed to drop the uhaul off ASAP because they had someone who needed it. Headed over there and the lady (Jessica Johnson) wouldn't stop calling and rushing so there was no time to fill up the gas tank ending with us getting an extra 172.00 dollar charge. From what we understood we just needed to drop off the uhaul before closing and the website says it closes at 10. Also not sure what the extra $54 was for in the mileage part of the bill. We only were suppose to pay $7.04. When we arrived with the uhaul Jessica was very rude and saying things along the lines of â€œif you don't fold those I'll have to charge you a service feeâ€ very rudely.Weston J.
Customer Service Agent that helped me rent the truck was wonderful. Excellent Customer Service skills. Her name was very unique. Thank her for me please.KIMBERLYH P.
I have used the Timberlake one and found that they are a much better location to rent a Uhaul. Now the people at Park Avenue are very professional just not friendly and want alot to be done before returning a rental. I under having high standards but I also understand good customer service skills. I saw nothing but ladies there, kudos to them. Maybe some customers took their kindness for weakness. Can understand the hard line if that was the case.TERESAFONTAINE W.
We were leased a 4th floor space, but no one told us the freight elevator was broken. Showed up to check in in preparation for a big moving day where we were going to store several commercial pieces of equipment. Once informed the freight elevator was broken with no estimation of repair date, I was leased a different space with the note that the door was just "hard to open". Later when I came with a truck to unload, I was told that the door was actually off the track and could not be closed! Again, no estimate of when it would be repaired and no other adequately sized units. I was left scrambling with several employees to coordinate to find another storage facility that could get us in immediately. Unbelievable! I must emphasize that the two ladies who helped me were very accommodating and kind and did everything they could. This is a management/ownership problem and they're stuck dealing with the fallout. This is some of the worst service I've ever encountered and I will not be keeping my units here.Myke B. | First Impressions
Staff was pleasant and professional.ROXANNE C. | First Impressions
I knew my stuff was safe and that makes you all so great thanks so much 👍👍😊👍👍👍Rebecca V. | Overall Experience
El cliente no dejó un comentario.tina b. | First Impressions
Infested with rats. Rat urine on everything. I have never seen anything like that. Rat sh__ on all furnishings. Dead rats everywhere.Charles H. | Overall Experience
The staff is very hard working and nice to deal with. The door on our unit was supposed to be repaired but after the crew came to fix it, it was still broken. We didn't notice until we moved out on Sunday 11-8-10. Please credit our payment for Nov 10-Dec 10 since we moved out 11-8-20Lauren D. | Overall Experience
El cliente no dejó un comentario.maragret s. | First Impressions
El cliente no dejó un comentario.Christian H. | Overall Experience
I think the age of the property may have some bearing on how clean and well-maintained the indoor storage areas are. The outside storage units were not air-tight and so pests including mice are able to get into them.CONNIE S. | Overall Experience
El cliente no dejó un comentario.Charlie L. | Overall Experience
Very good people to work with and very understanding.Sonya B. | Overall Experience
El cliente no dejó un comentario.carnella e. | First Impressions
The main door had problem opening & closing on 2 occasions when we went to check our storage.Victoria N. | Overall Experience
El cliente no dejó un comentario.Katherine S. | Online Move In
Really the staff was great! They were always friendly and helpfulBrandon D. | Overall Experience
El cliente no dejó un comentario.fanny m. | First Impressions
El cliente no dejó un comentario.Bob M. | Overall Experience
Loved the first month’s free rental!TIMOTHYRANDOLPH B. | First Impressions
El cliente no dejó un comentario.Shawn H. | First Impressions
Had very difficult time both getting u-boxes picked up at the start of rental despite having scheduled time for boxes to be picked up weeks in advance, boxes weren't picked up until following day which would've been even later had I not made several calls. Attempting to retrieve boxes to move into new home was even more difficult with initial request made Sunday was told a 24 hr notice is required so I requested the next business day and didn't plan to pick up until approximately 28 hours later and had kept a rental truck from outside vender for towing these u-boxes specifically. When I called to let them know I would be there in about an hour I was once again told it would be an additional 24 hr notice because they did not have request noted in system and did not offer retrieve recording of conversation that would show I had in fact made the request. Instead I was told it would be yet another day and couldn't be certain it would be within 24 hrs but would rent me a truck (that I had to pay for). The truck was reserved for noon (odd to do when you can't guarantee the boxes would be out of the warehouse by then but I said okay. I realized I would be able to get to uhaul by noon so I called to let them know and was told, "that's fine, you can come whenever, the unboxed haven't been pulled out yet". So I told them I would be there at 6pm. Called again on the way and was told they would take my number and call me back at their earliest convenience, no call back, got there and about 5 staff members were sitting there talking to one another with no other customers and no one on the phone and I find out that they don't have any trucks but it wasn't the right truck for someone who didn't want to unload the box at the store which I had previously told them I did not, spent almost an hour there just to leave without my stuff (all my stuff, beds, etc) with the impression that a truck to haul the unboxes would be reserved for me to pick up at 6pm the next day. I get there at 6pm on WEDNESDAY only to find out that once again, they did not have the correct rentals for me to get the unboxes but would rent me a trailer that holds one of the two boxes which I did cause it was yet another hour in the store and another day with no bed to sleep in. This costing me another trip the next morning cause they wouldn't be there that evening for me to come get the second one. When I got there this morning (Thursday) I had called on the way thinking they would at least have it ready for quick pick up after wasting hours upon hours of my time and me having no bed to sleep on but again sat there for another hour waiting for box to be move out of warehouse, covered with protective cover and put ok trailer. Overall horrible experience and the manager was unapologetic for the significant inconveniences, almost seemed annoyed as if I made gross errors and inconvenienced him.Elizabeth A. | Overall Experience
The young lady helping did an excellent job...I had rented a storage unit also and it was to small for my stuff...she facilitated a move to a larger one directly across the ally. That really was a super jobBob M. | First Impressions
Expensivejacquelyn b. | Overall Experience
Yes nice service.randy h. | Overall Experience
The door on the unit fell off when first opened told staff they said they would fix , took them several days while my stuff was unprotected. Very inconvenient.Winifred H. | Overall Experience
The staff was always friendly and helpful. I was thoroughly pleased and grateful for an outstanding experience.michael g. | Overall Experience
The storage was great other than the price increase I think it's still a little expensive for the size storage I had.raia n. | Overall Experience
Very helpful service!David R. | First Impressions
Very helpful & friendly staff. I had lost the key for 1 of the 2 padlocks I secured the room with. I showed them my contract to verify I was the correct tenant. & called a locksmith to drill it..Paul B. | Overall Experience
GraciasCYNTHIA S. | First Impressions
GraciasCYNTHIA S. | Overall Experience
The sales rep I dealt with was extremely knowledgeable and very helpful.Paul B. | First Impressions
Staff was very friendly and helpful.Sonya's H. | Overall Experience
The only issue was the spiders and rodent poop on everything. They may want to exterminate in the spring and summer months. But this location is great and I will be using them again next year.Tyrone T. | Overall Experience
Manager was always willing to help in anyway. Very friendly staff.sherlene b. | Overall Experience
Great serviceJennifer W. | First Impressions
N/CCloria R. | Overall Experience
Female was cordial. My reservations were not correct. I was suppose to receive a free month rental. your representative obviously doesn't know the policies. She said I did not get a free month,Erica G S. | Overall Experience
Great experience! Staff was friendly and puts the customer first. Very clean and professional setting.Alex F. | First Impressions
The staff members were always helpful, immediately attentive and offered the best advice.KELVIN M. | Overall Experience
I would work with this facility againGeorge M. | Overall Experience
The move in experience was a night mare and the move out experience was the same. From a paying customers point of view there should be a way to be able to dispose of unwanted items.Willis D. | Overall Experience
I would recommend Uhaul to friends the stafff is very friendly and very helpfullinda l. | Overall Experience
The staff here is wonderful and very helpful! We have used several of the services with no problems. Well stocked supplies for all your moving needs.cathy M. | Overall Experience
I really appreciated the staff they all were very helpful ...love this place💜juliet A. | Overall Experience
Thank YOUalonzo v. | Reservación
Everyone was nice n friendly and helpful, the storage area was very clean .JONNA B. | Reservación
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