too expensiveNicholas V.
Customer Reviews for U-Haul Moving & Storage of Downtown Indianapolis
Indianapolis, IN 46202
(Between 13th and 14th st)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Marianne D.
El cliente no dejó un comentario.Angela S.
El cliente no dejó un comentario.Jennifer P.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.chris F.
El cliente no dejó un comentario.Mohammed M.
El cliente no dejó un comentario.THOMAS M.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.Edward S.
El cliente no dejó un comentario.Rachel C.
El cliente no dejó un comentario.Aaron N.
El cliente no dejó un comentario.Allison P.
El cliente no dejó un comentario.Maaliyah D.
Great managerchristine P.
Everybody is really friendly really helpful I'll customer service is excellent great jobJOHN R. | First Impressions
The manager and the associate who assisted me did an OUTSTANDING job.JOHN S.
El cliente no dejó un comentario.Lindsay D.
El cliente no dejó un comentario.Diane P.
Perfect already.ROBERT B.
El cliente no dejó un comentario.Rachel S.
Grease on left front hub. Head light did not work( brights only) check engine lightMatthew M.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.KARLA F.
El cliente no dejó un comentario.Linda S.
El cliente no dejó un comentario.Jason P.
El cliente no dejó un comentario.Molly M.
Nathan was awesome. He offered to do several extra things for us to do our last minute rental including staying after closing. He is super efficient and professional.STEVE L.
El cliente no dejó un comentario.Cody S.
El cliente no dejó un comentario.Georges B.
Very friendly service!Linda S.
El cliente no dejó un comentario.Ian F.
The nicest setup with an excellent service person. It is my preferred U-haul rental store by far. It was convenient (location, pickup, return, and rental arrangement).Thomas G.
The man working at the downtown location was awesome. Great customer service very helpful friendly and accommodating. How refreshingbret S.
El cliente no dejó un comentario.Tyreka H. | First Impressions
Location to pick up truck not particularly safe. Van was filthy in outside. Clean on inside. Gal at front desk helpful an SC I'mpoliteJOHN S.
El cliente no dejó un comentario.JACOB C.
El cliente no dejó un comentario.ADAM W.
El cliente no dejó un comentario.LEE P.
El cliente no dejó un comentario.Michael B. | Online Move In
El cliente no dejó un comentario.JOSEPH F. | First Impressions
El cliente no dejó un comentario.PAUL W.
cab was clean but there was a whiskey glass in the cup holderMICHAEL B.
El cliente no dejó un comentario.EDWANA F.
El cliente no dejó un comentario.Michael S. | Overall Experience
Only needed short term storage (2weeks). When I moved some of my belongings into storage the freight elevator had issues and had to be serviced. When I moved out the freight elevator had issues and was taken out of service for repairs. My storage unit was on the top floor. :(Anna C. | Overall Experience
Truck was overall clean. Passenger side door was loose even when closed. Our movers were double booked for the morning, so uhaul should make sure that their website does not allow this to happen again. Other than that the experience went smoothlyMathew H.
Kara was a great example of going above and beyond. She made me feel welcome and made sure I didn't need anything else. She made me smile and provided warmth On a cold moving dayKEVIN B.
Kara was nice and polite to me when I first rented also helpful ☺ umm...some other staff members wasn't but at the end of my visit it turned out to be alright!Gary C. | First Impressions
El cliente no dejó un comentario.INC. F. | First Impressions
El cliente no dejó un comentario.JAZMINE W.
El cliente no dejó un comentario.ROBERT G.
El cliente no dejó un comentario.BARBARA O.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.John Y.
El cliente no dejó un comentario.Sterling L.
Second attempt to book with uhual in the past week. First their site was down. Then I booked a mobile pick up and wasn't able to retrieve the keys for the truck. Sat on hold for nearly 45 mins + for their â€œsupport lineâ€ and they were not helpful. They have yet to deposit the money back into my account for a truck I never started. I do not recommend.Terashia R.
Melissa does a great job!steve H.
El cliente no dejó un comentario.ANTHONY W.
El cliente no dejó un comentario.Tara W. | First Impressions
My trucks battery stopped working while at a rest stop which was very inconvenientNakeshia B.
When calling your 800 number they tell you a truck will be ready for you without calling the location and confirming that the truck is there I had lost a whole day due to going to three different locations cost me about a time and money would not recommend this for anyone the truck was fine as I expected from U-Haul but the people just want your business they don't take their time to confirm trucks are readyJEFFERY C.
El cliente no dejó un comentario.YOLANDA C.
It would have been Nice to be able to prorate a unit. I was unable to move until two days into the next month and I had to pay for a entire month! That's ridiculous! I only needed two more days!Jeff S. | Overall Experience
El cliente no dejó un comentario.Peter P. | Overall Experience
Nothing comes to mind.JEFFREY B.
El cliente no dejó un comentario.charlene h. | Overall Experience
El cliente no dejó un comentario.CHARLENE H.
charged me twicekedryk R.
El cliente no dejó un comentario.LAWRENCE R.
More than anything I would say Melissa Bowmen in that store made my experience better. In the past, my opinion about u-haul varies by locations and sometimes, it was just very stressful to go through rental process. Well, I would say this location was the best experience by far. Melissa was very prompt and punctual to accommodate me, giving small tips about parking lot and others. Most of all, I was nearly in tears when I thought I lost car charger and charger cord for my iPhone. Those were expensive ones! When I rushed into her store, she was just coming from the store with my chargers in her hand ready to call me. I had incidences where I left my stuff in rental cars and never found them even when I went back or my rented truck wasn't available because of misprocessing or something which caused chain of actions with moving out fine and had to fight tooth and nail to get compensated so someone actually giving me some useful tips on parking (and how to leash my dogs) and ACTUALLY holding onto my stuff were new to me. Kudos for Melissa. I will use this location over and over again as long as she works!Jeong H.
Very easy to rent the truck and return it.MICHAEL M.
El cliente no dejó un comentario.LAMARR D.
El cliente no dejó un comentario.DONITA S.
The blonde at the front desk had the absolute best customer skills. I was tired and had to move during a downtown race with streets blocked off so I was a little late picking up my truck. She was very understanding and even called customers who had later pick up times to notify them about streets being blocked off and limited parking availability. The darker hair lady that was cleaning out the truck was also super polite and informative about the return process. Sadly I am not good with names but their polite professional demeanors and smiles helped made them memorable.ANASTASIYA W.
Warn them about the treacherous ally and streets throughout the city.Greg L.
El cliente no dejó un comentario.Stephanie D. | Overall Experience
El cliente no dejó un comentario.COLLIS H.
The only thing that was problematic was that the van was damaged and I was not aware of it until I got home. I should have been made aware of it prior to. I was asked to sign inside the store regarding damages and in the past the worker would walk out with me and take a look. You are sent a text/link to follow without actually looking at the vehicle. I did call customer service when I saw the damage and they kindly took notes. I felt relieved. Upon returning the van, they person there did go out and look and said that the damage was already there and they were aware. It's good that they were as I was not. Anyway, it all turned out well!PAMELIA S.
Good serviceDEONE S.
El cliente no dejó un comentario.KATY A.
El cliente no dejó un comentario.PEDRO F. | Overall Experience
This provider is either inept or unethical. I traveled 24.2 miles but was charged for 45 miles. I added over two gallons of fuel. The dealer charged me for an additional 4 gallons. The Indiana rental tax is 4%. Indianapolis charges an additional 6%. This does not add up to the excise tax that was charged. I would never use this dealer again.PETER M.
I hate this place! Terrible terrible terrible! Never again. BitchesAYONNA N.
I have A+ experience every time at this locationBARBARA S.
El cliente no dejó un comentario.Evan A. | Overall Experience
El cliente no dejó un comentario.Erica B.
Better lighting for nighttime drops would be great.Austin S.
Melissa Bowman is awesome.KELLY C.
Keep up the good work.🤓Michael W. | First Impressions
El cliente no dejó un comentario.DANIEL T.
We never used the truck and you charged me . I tried to call but it said the wait was over an hour you need to contact me for a full refund. You charged me $86.34 and the truck never moved checks the mileage! The keys were not where you said they would be. Call me at (317) 397-9047 ASAPAntoine W.
The truck was ready to go and was in great condition. When I returned the truck, the person checking me in found that I had left a water bottle in the truck and gave it back to me. I really appreciated that! The mobile checkin and return process was good.Jeremiah M.
There were a few issues I ran into that still have not been resolved. The truck was clean and the people working there were nice. However, we realized on our way home that a headlight was out. We were late getting to an event because we had to wait over an hour for someone to come replace it. The tow dolly had not arrived and we were informed this by this location. We were not told by the other location we were supposed to pick it up at. Luckily it showed up later that day but at an entirely different location 30 minutes away from us. Then, on the trip across the country we were dealing with a tire that kept going flat. I have reported all of this and nothing has been resolved yet.Mackinsey T.
It was complicated using the online check in (phone numbers need clarified). Otherwise the location and staff made up for the lengthy check-in with her positivity and politeness.Jason F.
El cliente no dejó un comentario.ANDREW W.
El cliente no dejó un comentario.ryan L.
El cliente no dejó un comentario.MICHAEL H.
Good place and business to use!Deone S. | First Impressions
El cliente no dejó un comentario.BRITTANY B.
Very convenient and hassle freeBRANDON J.
I booked my appointment in castelton and for some reason it sent me to downtown Indy. Therefore, I went over my miles booked, and was charged extra :) The Castelton location called me when I was already moved in and on the road, 3 hours later and asked if I was coming to pick up my truck. I've done uhaul twice this year and both times something seems to go wrong, you can pretty much count on that.JOSEPH K.
El cliente no dejó un comentario.Allen T. | Overall Experience
El cliente no dejó un comentario.ROBERT B.
Keep doing what you're doing. Nothing can be improved over quick, easy and convenient which is what my experience with you was. Your rep was excellent! Sincere thank you!DON M.
Easy and convenientTiffianie K. | First Impressions
I wish there was better customer service, I believe I was over charged!SIERRA N.
El cliente no dejó un comentario.Kelly H. | Overall Experience
Have someone at the front desk instead of leaving a walkie-talkie with a note. That was bizarre.MARCIA E.
El cliente no dejó un comentario.CHRISTIAN D.
El cliente no dejó un comentario.MICHEAL B.
El cliente no dejó un comentario.Shannon L.
El cliente no dejó un comentario.Kenneth B.
I never got my final bill, but I did get an email with a broken link to review photos of damage and there was NO damage!DOMINICK M.
El cliente no dejó un comentario.Paige H.
El cliente no dejó un comentario.STEVEN T.
They were so gracious and so kind. I was in a pinch, and they helped make it possible. GraciasApril F.
Nothing. My experience was perfect. Best Uhaul location I've ever been to. Most others have been hectic and unpleasant. This was so smooth and relaxed. The person working inside was excellent. Best Uhaul experience ever, by far!!AIMEE G.
Do things the same way and I'll be happy again. Easy peezy.RICHARD G.
Loved italphonso b. | Overall Experience
I had a difficult time securing my lock. The bar that was supposed to slide to the right was tight and I couldn't fully lock my unit. (Even when padlocked, the unit was not secure. ) It all worked out anyway. There was no evidence of tampering. This facility was conveniently located to the spot where I needed to move my boxes. Your staff was terrific! ¡Gracias!Kristi S. | Overall Experience
El cliente no dejó un comentario.James K. | Overall Experience
I was charged on the 6th and moved out on the 8th and did not receive any money back.MATTHEW L. | Overall Experience
El cliente no dejó un comentario.Allan G. | First Impressions
El cliente no dejó un comentario.Eric W. | First Impressions
My only issue is I paid for Climate control and it stay very hotCHRISTINA W. | Overall Experience
They went the extra mile.NATHAN F. | Overall Experience
Great moving experience for a cheap price.Bryant S. | First Impressions
The staff at the Ohio street location in Indianapolis are amazing. Very positive professional exchanges for over seven years now!CORA G. | First Impressions
El cliente no dejó un comentario.Gwendolyn B. | Overall Experience
Thank you outstanding staff and service!!sean b. | Overall Experience
Thank you outstanding staff!sean b. | Overall Experience
El cliente no dejó un comentario.DUANE TROY C. | Overall Experience
El cliente no dejó un comentario.Imran J. | Overall Experience
El cliente no dejó un comentario.Akorra N. | Overall Experience
El cliente no dejó un comentario.Latoya F. | Overall Experience
El cliente no dejó un comentario.Lisa B. | First Impressions
El cliente no dejó un comentario.Richard C. | First Impressions
Melissa help me find the biggest storage for a 3 bedroom houseDarrell B. | First Impressions
El cliente no dejó un comentario.Obinna N. | Overall Experience
GM went above and beyond to help us! Great job!!Erika S. | Online Move In
El cliente no dejó un comentario.Gwendolyn B. | First Impressions
Great location, great staff, Melissa is AWESOME!Ximena H. | Overall Experience
El cliente no dejó un comentario.Daniel H. | First Impressions
My items have been in storage since 2012. The Bowman family are warm and professional. Very responsive too.AISHA J. | First Impressions
El cliente no dejó un comentario.TERESA A. | First Impressions
No where to leave trash.Yalonda K. | Overall Experience
Melissa and the woman she was training were both awesome to work with! They took their time to explain everything to me and made sure I didn't have any questions. My moving truck was late due to a breakdown, but Melissa was very accommodating and stayed late on a Saturday for me. Thanks again!!Lauryn B. | First Impressions
El cliente no dejó un comentario.SCOTT C. | Overall Experience
El cliente no dejó un comentario.Michael S. | Overall Experience
El cliente no dejó un comentario.DIANNA M. | Overall Experience
The lights in the halls would turn off about 5 minutes and it would be difficult to get t g em to come back on from the unit you would have to walk all the way down the hall and around the corner just to get them to come back on. You may have to do this a few times for it to work. This made thing frustrating to do anything in the unit. Reset timer or better sensors.MICHELLE J. | Overall Experience
El cliente no dejó un comentario.Jade B. | Overall Experience
I was called and left a message that there might be a problem with my storage. At that time I was out of the country. I called and spoke to a guy at Uhaul about the message, he said, " there may be a problem with your unit, we need you to come in and take a look at it. I told him I was out of the country and would come in when I returned. He just said ok, he never said that my unit had water leaking in it. When I returned I went to Uhaul to see that it was a bucket catching water outside of my unit and water running from under the door out onto the outside floor. Upon raising the door there was water and mildew everywhere. All of my mother things were ruined ( she had died a year before I rented the unit). Her dresser was ruined and mildew, her tables she left me. Photo albums were ruined, her hats were gone. This is still so emotional for me and has put me in a state of depression to know I can never have these things back. Then the slap in the face, was the claim. I could not get any kind of value on things that were old (antique) the albums could not be replaced. I received nothing for a lifetime that was lost. I would never give any money to Uhaul or recommend them to anyone I know.freda b. | Overall Experience
A very good experience overall!Paul H. | Overall Experience
Melissa has been especially helpful throughout my rental time of 8 months.bryan f. | Overall Experience
i had multiple times I couldn't get access. Poor communication when things weren't working. Concrete Dust over all my items from the building eroding. Elevator broken and difficult at times.Guy C. | Overall Experience
My storage fee was raised $5 every year for three years without initial knowing of that happening. After 3yrs of paying on time, with autopay, I found my things all infested with mice droppingsDIVENA W. | Overall Experience
We had a storage unit for 10+ years. It was always well lit, safe and easy access. Gracias.SUSAN A. | Overall Experience
I don't like that they didn't work me at any amount of time I was there. The lady was a little condescending.mykel k. | Overall Experience
Very Very Good Not Excellentsean g. | Overall Experience
This place is ingested with mice/rats. I had to throw out a lot of my stuff because mice had pooped and urinated all over my things and chewed through everything. Disgusting!!! Very unhappy!!!MARSHALL H. | Overall Experience
I had nothing but a negative experience with this company during this rental and every transaction that occurred. Completely awful experience.Olivia E. | First Impressions
Well I've got to say it's been some years since I've had to get a U-Haul ,but I must say it would have taken quite sometime making reservations over the phone. Thanks to your web user friendly site!Arnold R. | First Impressions
The staff and service is above average during the time I was renting the storage unit.William H. | Overall Experience
Clean facility! Manager was very kind and helpful, and answered all my questions!janeele w. | First Impressions
I was charged $69.00 for three days, they need to prorate the amount, to be fair to the customer.Brain D. | Overall Experience
Nice facilityRita E. | First Impressions
Customer service is awesome they went above and beyond to make sure my visit was great.charlene h. | First Impressions
No commentsPATRICK O. | Overall Experience
Everything was great, including the climate control.Alex F. | Overall Experience
price was a little high for the size.DUWAYNE C. | Overall Experience
Don't appreciate that I address the mice issue to them. All mice crap everywhere. Am not happy. Very unprofessionalTwyla C. | Overall Experience
I liked the service I received by Melissa B.penny s. | Overall Experience
If you're late, the GM has the right to waive your fees. She won't!Michael J. | Overall Experience
Parking is a problem ..it's hot in there needs fans ....and the walls of the unit are very movable not good ...it smells bad and there is no lights in the units very dark !!! And not worth the price!Brian L. | Overall Experience
I will not use this company again because I had to buy an extra key for the truck and a lock for the storage unit because the one I had wasn’t good enough.lasahira j. | Reservación
Good facility, great staff. Some billing issues with uhaul.com, but not facility relatedBRET W. | Overall Experience
Very helpful. Thank you.Nathan M. | Reservación
My only complaint is I was paying for 24 hour access but the big overhead door shut down at 7:00. I really needed the overhead door after hours.TED G. | Overall Experience
Melissa Bowman was very courteous and accommodating, making our move in and out of the storage unit very smooth!Don D. | Overall Experience
I would recommendNORMA B. | Overall Experience
I have received over 20 emails asking for me to rate my 1 week experience. The facility is fine. The after sale is too aggressive.Justin H. | Overall Experience
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