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Michael S. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Downtown Indianapolis
Testimonials From Recent Customers
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Only needed short term storage (2weeks). When I moved some of my belongings into storage the freight elevator had issues and had to be serviced. When I moved out the freight elevator had issues and was taken out of service for repairs. My storage unit was on the top floor. :(
Anna C. | Overall ExperienceTruck was overall clean. Passenger side door was loose even when closed. Our movers were double booked for the morning, so uhaul should make sure that their website does not allow this to happen again. Other than that the experience went smoothly
Mathew H.Kara was a great example of going above and beyond. She made me feel welcome and made sure I didn't need anything else. She made me smile and provided warmth On a cold moving day
KEVIN B.Kara was nice and polite to me when I first rented also helpful ☺ umm...some other staff members wasn't but at the end of my visit it turned out to be alright!
Gary C. | First ImpressionsSecond attempt to book with uhual in the past week. First their site was down. Then I booked a mobile pick up and wasn't able to retrieve the keys for the truck. Sat on hold for nearly 45 mins + for their “support line†and they were not helpful. They have yet to deposit the money back into my account for a truck I never started. I do not recommend.
Terashia R.Melissa does a great job!
steve H.My trucks battery stopped working while at a rest stop which was very inconvenient
Nakeshia B.When calling your 800 number they tell you a truck will be ready for you without calling the location and confirming that the truck is there I had lost a whole day due to going to three different locations cost me about a time and money would not recommend this for anyone the truck was fine as I expected from U-Haul but the people just want your business they don't take their time to confirm trucks are ready
JEFFERY C.It would have been Nice to be able to prorate a unit. I was unable to move until two days into the next month and I had to pay for a entire month! That's ridiculous! I only needed two more days!
Jeff S. | Overall ExperienceNothing comes to mind.
JEFFREY B.charged me twice
kedryk R.More than anything I would say Melissa Bowmen in that store made my experience better. In the past, my opinion about u-haul varies by locations and sometimes, it was just very stressful to go through rental process. Well, I would say this location was the best experience by far. Melissa was very prompt and punctual to accommodate me, giving small tips about parking lot and others. Most of all, I was nearly in tears when I thought I lost car charger and charger cord for my iPhone. Those were expensive ones! When I rushed into her store, she was just coming from the store with my chargers in her hand ready to call me. I had incidences where I left my stuff in rental cars and never found them even when I went back or my rented truck wasn't available because of misprocessing or something which caused chain of actions with moving out fine and had to fight tooth and nail to get compensated so someone actually giving me some useful tips on parking (and how to leash my dogs) and ACTUALLY holding onto my stuff were new to me. Kudos for Melissa. I will use this location over and over again as long as she works!
Jeong H.Very easy to rent the truck and return it.
MICHAEL M.The blonde at the front desk had the absolute best customer skills. I was tired and had to move during a downtown race with streets blocked off so I was a little late picking up my truck. She was very understanding and even called customers who had later pick up times to notify them about streets being blocked off and limited parking availability. The darker hair lady that was cleaning out the truck was also super polite and informative about the return process. Sadly I am not good with names but their polite professional demeanors and smiles helped made them memorable.
ANASTASIYA W.Warn them about the treacherous ally and streets throughout the city.
Greg L.The only thing that was problematic was that the van was damaged and I was not aware of it until I got home. I should have been made aware of it prior to. I was asked to sign inside the store regarding damages and in the past the worker would walk out with me and take a look. You are sent a text/link to follow without actually looking at the vehicle. I did call customer service when I saw the damage and they kindly took notes. I felt relieved. Upon returning the van, they person there did go out and look and said that the damage was already there and they were aware. It's good that they were as I was not. Anyway, it all turned out well!
PAMELIA S.Good service
DEONE S.This provider is either inept or unethical. I traveled 24.2 miles but was charged for 45 miles. I added over two gallons of fuel. The dealer charged me for an additional 4 gallons. The Indiana rental tax is 4%. Indianapolis charges an additional 6%. This does not add up to the excise tax that was charged. I would never use this dealer again.
PETER M.I hate this place! Terrible terrible terrible! Never again. Bitches
AYONNA N.I have A+ experience every time at this location
BARBARA S.Better lighting for nighttime drops would be great.
Austin S.Melissa Bowman is awesome.
KELLY C.Keep up the good work.🤓
Michael W. | First ImpressionsWe never used the truck and you charged me . I tried to call but it said the wait was over an hour you need to contact me for a full refund. You charged me $86.34 and the truck never moved checks the mileage! The keys were not where you said they would be. Call me at (317) 397-9047 ASAP
Antoine W.The truck was ready to go and was in great condition. When I returned the truck, the person checking me in found that I had left a water bottle in the truck and gave it back to me. I really appreciated that! The mobile checkin and return process was good.
Jeremiah M.There were a few issues I ran into that still have not been resolved. The truck was clean and the people working there were nice. However, we realized on our way home that a headlight was out. We were late getting to an event because we had to wait over an hour for someone to come replace it. The tow dolly had not arrived and we were informed this by this location. We were not told by the other location we were supposed to pick it up at. Luckily it showed up later that day but at an entirely different location 30 minutes away from us. Then, on the trip across the country we were dealing with a tire that kept going flat. I have reported all of this and nothing has been resolved yet.
Mackinsey T.It was complicated using the online check in (phone numbers need clarified). Otherwise the location and staff made up for the lengthy check-in with her positivity and politeness.
Jason F.Good place and business to use!
Deone S. | First ImpressionsVery convenient and hassle free
BRANDON J.I booked my appointment in castelton and for some reason it sent me to downtown Indy. Therefore, I went over my miles booked, and was charged extra :) The Castelton location called me when I was already moved in and on the road, 3 hours later and asked if I was coming to pick up my truck. I've done uhaul twice this year and both times something seems to go wrong, you can pretty much count on that.
JOSEPH K.Keep doing what you're doing. Nothing can be improved over quick, easy and convenient which is what my experience with you was. Your rep was excellent! Sincere thank you!
DON M.Easy and convenient
Tiffianie K. | First ImpressionsI wish there was better customer service, I believe I was over charged!
SIERRA N.Have someone at the front desk instead of leaving a walkie-talkie with a note. That was bizarre.
MARCIA E.I never got my final bill, but I did get an email with a broken link to review photos of damage and there was NO damage!
DOMINICK M.They were so gracious and so kind. I was in a pinch, and they helped make it possible. Gracias
April F.Nothing. My experience was perfect. Best Uhaul location I've ever been to. Most others have been hectic and unpleasant. This was so smooth and relaxed. The person working inside was excellent. Best Uhaul experience ever, by far!!
AIMEE G.Do things the same way and I'll be happy again. Easy peezy.
RICHARD G.Alternate drop off location given. Representative would not check in truck early when dropped off a day early and did not email me a receipt. Last was rude for no reason
Krystal C.I received a call regarding my Uhaul because I was not there to pick it up at the time I originally planned. I provided a new time and then got a call an hour later asking me if I was going to keep my reservation. The person that I spoke with earlier in the day did not note that I changed the time. it was brought to my attention that if the Uhaul is not picked up with an hour of the reserved time it is cancelled. I reserved the Uhaul for 16 hours. When my husband went to pick up the Uhaul that had it down as 4 hours, although the reservation clearly stated 11 hours. The situation was quickly rectified.
JOHN G.Melissa the manager was very helpful during both rental visits this week.
JOSEPH B.Send invoice upon completion more quickly. I'm still waiting for a final receipt from yesterday's rental. But otherwise - great experience.
JANE A.We returrned truck after hours. The QR code on the sign didn't work. The app only let me use locator service on the phone which I couldn't get to work (couldn't enter in the address) but fortunately could do from someone else's phone.
Gail W.Nothing….it was so easy to return!
mark H.Very accommodating and great service! With highly recommend!
H Darrell P.My previous encounters with Uhaul customer service have historically not been great. However, we were greeted with an entirely different attitude when we entered the Illinois st uhaul location. Both us and the other couple in the office had been dealing with stressful moving situations. Kara did everything in her power to improve our afternoons. She handled the truck shortage that has been occurring this weekend with transparency and grace. I am super grateful to have been helped by Kara today, and can not thank her enough!
ARMANDO S.Nothing- very easy, good communication and customer service, reliable equipment
Tricia C.Make sure your instructions are accurate for after-hours pickup. Allow license approval, etc. prior to arriving at the location to streamline pickup and dropoff.
Laura D.I had a confirmation number and a reservation number. NO TRUCK. When I called customer service, they tried their best to blame me but I was told by the person at the desk she hadn't rented a truck out in months, There never was a truck. The last person I talked to who refused to give me her name forgot to put me on hold and called me a fucking bitch. I yelled YOU FORGOT TO PUT ME ON HOLD, She tyold me she was talking about someone else. WTHeck? Within 2 minutes I finally got a truck.
LYNN F.Get your act together and actually have the trucks you promise for people.
Paul D.Both pickup and drop-off were seamless and super easy. ¡Gracias!
LORI M.The Haul associates were friendly and helpful.
Julia P.Everything was good. But I still have not received a receipt. I would like to receive one to put in my files, please. Johnnie D. Lewis
JOHNNIE L.Secure the equipment in the truck.(dolly)
DONITA S.I had no problem with the local ofice site but no one ever picked up the phone at the main UHAUL 800#. It kept putting me on hold for over 30min each time I called the main UHaul#. This needs to be fixed.
Paul R.Horribly far away from our destination! Had to maneuver the truck through downtown Indianapolis traffic!
LESLIE B.I can't remember the name of who was working Saturday morning July 10th 2021 (I think her name was Amanda?) but she was absolutely fantastic. Extremely welcoming and upbeat at 7:45am. She was very knowledgable and helpful. Please give her kudos because she was fantastic!! - Dan
daniel M.Love
JOSEPH C.N/C
Beryl B.Great service!
Jill L.The experience could have been more pleasant. It was effortless.
GREGORY G.The equipment was not available to me. And I was unable to find it although I ordered it.
Patrick T.The staff at the Ohio street location in Indianapolis are amazing. Very positive professional exchanges for over seven years now!
CORA G. | First ImpressionsMelissa help me find the biggest storage for a 3 bedroom house
Darrell B. | First ImpressionsMy items have been in storage since 2012. The Bowman family are warm and professional. Very responsive too.
AISHA J. | First ImpressionsMelissa and the woman she was training were both awesome to work with! They took their time to explain everything to me and made sure I didn't have any questions. My moving truck was late due to a breakdown, but Melissa was very accommodating and stayed late on a Saturday for me. Thanks again!!
Lauryn B. | First ImpressionsWell I've got to say it's been some years since I've had to get a U-Haul ,but I must say it would have taken quite sometime making reservations over the phone. Thanks to your web user friendly site!
Arnold R. | First ImpressionsCustomer service is awesome they went above and beyond to make sure my visit was great.
charlene h. | First Impressions