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Tess B.Customer Reviews for U-Haul Moving & Storage of Downtown Indianapolis
Testimonials From Recent Customers
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Nathan who was working behind the counter was just so helpful, he made checkout quick and easy, like doing it myself! Melissa is also a great manager she was helpful with making the reservation and ensuring that I got what I needed. Great place!
Nathan B.This was the easiest, smoothest experience renting a vehicle that I've ever had! ¡Gracias!
Brenda W.Stay the same
Gwendolyn B.too expensive
Nicholas V.N/C
Joshua W.Great manager
christine P.Everybody is really friendly really helpful I'll customer service is excellent great job
JOHN R. | First ImpressionsThe manager and the associate who assisted me did an OUTSTANDING job.
JOHN S.Perfect already.
ROBERT B.Grease on left front hub. Head light did not work( brights only) check engine light
Matthew M.Nathan was awesome. He offered to do several extra things for us to do our last minute rental including staying after closing. He is super efficient and professional.
STEVE L.Very friendly service!
Linda S.The nicest setup with an excellent service person. It is my preferred U-haul rental store by far. It was convenient (location, pickup, return, and rental arrangement).
Thomas G.The man working at the downtown location was awesome. Great customer service very helpful friendly and accommodating. How refreshing
bret S.Location to pick up truck not particularly safe. Van was filthy in outside. Clean on inside. Gal at front desk helpful an SC I'mpolite
JOHN S.cab was clean but there was a whiskey glass in the cup holder
MICHAEL B.Only needed short term storage (2weeks). When I moved some of my belongings into storage the freight elevator had issues and had to be serviced. When I moved out the freight elevator had issues and was taken out of service for repairs. My storage unit was on the top floor. :(
Anna C. | Overall ExperienceTruck was overall clean. Passenger side door was loose even when closed. Our movers were double booked for the morning, so uhaul should make sure that their website does not allow this to happen again. Other than that the experience went smoothly
Mathew H.Kara was a great example of going above and beyond. She made me feel welcome and made sure I didn't need anything else. She made me smile and provided warmth On a cold moving day
KEVIN B.Kara was nice and polite to me when I first rented also helpful ☺ umm...some other staff members wasn't but at the end of my visit it turned out to be alright!
Gary C. | First ImpressionsSecond attempt to book with uhual in the past week. First their site was down. Then I booked a mobile pick up and wasn't able to retrieve the keys for the truck. Sat on hold for nearly 45 mins + for their “support line†and they were not helpful. They have yet to deposit the money back into my account for a truck I never started. I do not recommend.
Terashia R.Melissa does a great job!
steve H.My trucks battery stopped working while at a rest stop which was very inconvenient
Nakeshia B.When calling your 800 number they tell you a truck will be ready for you without calling the location and confirming that the truck is there I had lost a whole day due to going to three different locations cost me about a time and money would not recommend this for anyone the truck was fine as I expected from U-Haul but the people just want your business they don't take their time to confirm trucks are ready
JEFFERY C.It would have been Nice to be able to prorate a unit. I was unable to move until two days into the next month and I had to pay for a entire month! That's ridiculous! I only needed two more days!
Jeff S. | Overall ExperienceNothing comes to mind.
JEFFREY B.charged me twice
kedryk R.More than anything I would say Melissa Bowmen in that store made my experience better. In the past, my opinion about u-haul varies by locations and sometimes, it was just very stressful to go through rental process. Well, I would say this location was the best experience by far. Melissa was very prompt and punctual to accommodate me, giving small tips about parking lot and others. Most of all, I was nearly in tears when I thought I lost car charger and charger cord for my iPhone. Those were expensive ones! When I rushed into her store, she was just coming from the store with my chargers in her hand ready to call me. I had incidences where I left my stuff in rental cars and never found them even when I went back or my rented truck wasn't available because of misprocessing or something which caused chain of actions with moving out fine and had to fight tooth and nail to get compensated so someone actually giving me some useful tips on parking (and how to leash my dogs) and ACTUALLY holding onto my stuff were new to me. Kudos for Melissa. I will use this location over and over again as long as she works!
Jeong H.Very easy to rent the truck and return it.
MICHAEL M.The blonde at the front desk had the absolute best customer skills. I was tired and had to move during a downtown race with streets blocked off so I was a little late picking up my truck. She was very understanding and even called customers who had later pick up times to notify them about streets being blocked off and limited parking availability. The darker hair lady that was cleaning out the truck was also super polite and informative about the return process. Sadly I am not good with names but their polite professional demeanors and smiles helped made them memorable.
ANASTASIYA W.Warn them about the treacherous ally and streets throughout the city.
Greg L.The only thing that was problematic was that the van was damaged and I was not aware of it until I got home. I should have been made aware of it prior to. I was asked to sign inside the store regarding damages and in the past the worker would walk out with me and take a look. You are sent a text/link to follow without actually looking at the vehicle. I did call customer service when I saw the damage and they kindly took notes. I felt relieved. Upon returning the van, they person there did go out and look and said that the damage was already there and they were aware. It's good that they were as I was not. Anyway, it all turned out well!
PAMELIA S.Good service
DEONE S.This provider is either inept or unethical. I traveled 24.2 miles but was charged for 45 miles. I added over two gallons of fuel. The dealer charged me for an additional 4 gallons. The Indiana rental tax is 4%. Indianapolis charges an additional 6%. This does not add up to the excise tax that was charged. I would never use this dealer again.
PETER M.I hate this place! Terrible terrible terrible! Never again. Bitches
AYONNA N.I have A+ experience every time at this location
BARBARA S.Better lighting for nighttime drops would be great.
Austin S.Melissa Bowman is awesome.
KELLY C.Keep up the good work.🤓
Michael W. | First ImpressionsWe never used the truck and you charged me . I tried to call but it said the wait was over an hour you need to contact me for a full refund. You charged me $86.34 and the truck never moved checks the mileage! The keys were not where you said they would be. Call me at (317) 397-9047 ASAP
Antoine W.The truck was ready to go and was in great condition. When I returned the truck, the person checking me in found that I had left a water bottle in the truck and gave it back to me. I really appreciated that! The mobile checkin and return process was good.
Jeremiah M.There were a few issues I ran into that still have not been resolved. The truck was clean and the people working there were nice. However, we realized on our way home that a headlight was out. We were late getting to an event because we had to wait over an hour for someone to come replace it. The tow dolly had not arrived and we were informed this by this location. We were not told by the other location we were supposed to pick it up at. Luckily it showed up later that day but at an entirely different location 30 minutes away from us. Then, on the trip across the country we were dealing with a tire that kept going flat. I have reported all of this and nothing has been resolved yet.
Mackinsey T.It was complicated using the online check in (phone numbers need clarified). Otherwise the location and staff made up for the lengthy check-in with her positivity and politeness.
Jason F.Good place and business to use!
Deone S. | First ImpressionsVery convenient and hassle free
BRANDON J.I booked my appointment in castelton and for some reason it sent me to downtown Indy. Therefore, I went over my miles booked, and was charged extra :) The Castelton location called me when I was already moved in and on the road, 3 hours later and asked if I was coming to pick up my truck. I've done uhaul twice this year and both times something seems to go wrong, you can pretty much count on that.
JOSEPH K.Keep doing what you're doing. Nothing can be improved over quick, easy and convenient which is what my experience with you was. Your rep was excellent! Sincere thank you!
DON M.Easy and convenient
Tiffianie K. | First ImpressionsI wish there was better customer service, I believe I was over charged!
SIERRA N.Have someone at the front desk instead of leaving a walkie-talkie with a note. That was bizarre.
MARCIA E.Loved it
alphonso b. | Overall ExperienceI had a difficult time securing my lock. The bar that was supposed to slide to the right was tight and I couldn't fully lock my unit. (Even when padlocked, the unit was not secure. ) It all worked out anyway. There was no evidence of tampering. This facility was conveniently located to the spot where I needed to move my boxes. Your staff was terrific! ¡Gracias!
Kristi S. | Overall ExperienceI was charged on the 6th and moved out on the 8th and did not receive any money back.
MATTHEW L. | Overall ExperienceMy only issue is I paid for Climate control and it stay very hot
CHRISTINA W. | Overall ExperienceThey went the extra mile.
NATHAN F. | Overall ExperienceGreat moving experience for a cheap price.
Bryant S. | First ImpressionsThe staff at the Ohio street location in Indianapolis are amazing. Very positive professional exchanges for over seven years now!
CORA G. | First ImpressionsThank you outstanding staff and service!!
sean b. | Overall ExperienceThank you outstanding staff!
sean b. | Overall ExperienceMelissa help me find the biggest storage for a 3 bedroom house
Darrell B. | First ImpressionsGM went above and beyond to help us! Great job!!
Erika S. | Online Move InGreat location, great staff, Melissa is AWESOME!
Ximena H. | Overall ExperienceMy items have been in storage since 2012. The Bowman family are warm and professional. Very responsive too.
AISHA J. | First ImpressionsNo where to leave trash.
Yalonda K. | Overall ExperienceMelissa and the woman she was training were both awesome to work with! They took their time to explain everything to me and made sure I didn't have any questions. My moving truck was late due to a breakdown, but Melissa was very accommodating and stayed late on a Saturday for me. Thanks again!!
Lauryn B. | First ImpressionsThe lights in the halls would turn off about 5 minutes and it would be difficult to get t g em to come back on from the unit you would have to walk all the way down the hall and around the corner just to get them to come back on. You may have to do this a few times for it to work. This made thing frustrating to do anything in the unit. Reset timer or better sensors.
MICHELLE J. | Overall ExperienceI was called and left a message that there might be a problem with my storage. At that time I was out of the country. I called and spoke to a guy at Uhaul about the message, he said, " there may be a problem with your unit, we need you to come in and take a look at it. I told him I was out of the country and would come in when I returned. He just said ok, he never said that my unit had water leaking in it. When I returned I went to Uhaul to see that it was a bucket catching water outside of my unit and water running from under the door out onto the outside floor. Upon raising the door there was water and mildew everywhere. All of my mother things were ruined ( she had died a year before I rented the unit). Her dresser was ruined and mildew, her tables she left me. Photo albums were ruined, her hats were gone. This is still so emotional for me and has put me in a state of depression to know I can never have these things back. Then the slap in the face, was the claim. I could not get any kind of value on things that were old (antique) the albums could not be replaced. I received nothing for a lifetime that was lost. I would never give any money to Uhaul or recommend them to anyone I know.
freda b. | Overall ExperienceA very good experience overall!
Paul H. | Overall ExperienceMelissa has been especially helpful throughout my rental time of 8 months.
bryan f. | Overall Experiencei had multiple times I couldn't get access. Poor communication when things weren't working. Concrete Dust over all my items from the building eroding. Elevator broken and difficult at times.
Guy C. | Overall ExperienceMy storage fee was raised $5 every year for three years without initial knowing of that happening. After 3yrs of paying on time, with autopay, I found my things all infested with mice droppings
DIVENA W. | Overall ExperienceWe had a storage unit for 10+ years. It was always well lit, safe and easy access. Gracias.
SUSAN A. | Overall ExperienceI don't like that they didn't work me at any amount of time I was there. The lady was a little condescending.
mykel k. | Overall ExperienceVery Very Good Not Excellent
sean g. | Overall ExperienceThis place is ingested with mice/rats. I had to throw out a lot of my stuff because mice had pooped and urinated all over my things and chewed through everything. Disgusting!!! Very unhappy!!!
MARSHALL H. | Overall ExperienceI had nothing but a negative experience with this company during this rental and every transaction that occurred. Completely awful experience.
Olivia E. | First ImpressionsWell I've got to say it's been some years since I've had to get a U-Haul ,but I must say it would have taken quite sometime making reservations over the phone. Thanks to your web user friendly site!
Arnold R. | First ImpressionsThe staff and service is above average during the time I was renting the storage unit.
William H. | Overall ExperienceClean facility! Manager was very kind and helpful, and answered all my questions!
janeele w. | First ImpressionsI was charged $69.00 for three days, they need to prorate the amount, to be fair to the customer.
Brain D. | Overall ExperienceNice facility
Rita E. | First ImpressionsCustomer service is awesome they went above and beyond to make sure my visit was great.
charlene h. | First ImpressionsNo comments
PATRICK O. | Overall ExperienceEverything was great, including the climate control.
Alex F. | Overall Experienceprice was a little high for the size.
DUWAYNE C. | Overall ExperienceDon't appreciate that I address the mice issue to them. All mice crap everywhere. Am not happy. Very unprofessional
Twyla C. | Overall ExperienceI liked the service I received by Melissa B.
penny s. | Overall ExperienceIf you're late, the GM has the right to waive your fees. She won't!
Michael J. | Overall ExperienceParking is a problem ..it's hot in there needs fans ....and the walls of the unit are very movable not good ...it smells bad and there is no lights in the units very dark !!! And not worth the price!
Brian L. | Overall ExperienceI will not use this company again because I had to buy an extra key for the truck and a lock for the storage unit because the one I had wasn’t good enough.
lasahira j. | ReservaciónGood facility, great staff. Some billing issues with uhaul.com, but not facility related
BRET W. | Overall ExperienceVery helpful. Thank you.
Nathan M. | ReservaciónMy only complaint is I was paying for 24 hour access but the big overhead door shut down at 7:00. I really needed the overhead door after hours.
TED G. | Overall ExperienceMelissa Bowman was very courteous and accommodating, making our move in and out of the storage unit very smooth!
Don D. | Overall ExperienceI would recommend
NORMA B. | Overall ExperienceI have received over 20 emails asking for me to rate my 1 week experience. The facility is fine. The after sale is too aggressive.
Justin H. | Overall Experience